LegalShield

Complaint: [redacted] I am rejecting this response because: Sincerely,THEY ARE SIMPLY NOT BEING TRUTHFUL AND HONEST AND THEY CONTINUE TO DEFAME ME.I NEVER TALKED TO AN ATTORNEY.WHO WAS THIS PERSON.UNLESS [redacted] THE ADMINISTRATOR IS AN ATTORNEY IF SO I WILL ACCEPT THAT.ALSO I AM INQUIRING ABOUT A POLICE REPORT AND CALLI CAN NOT TAKE THAT LIGHTLY.LASTLY, I AM WILLING TO APOLOGIZE FOR ANY OF MY ACTIONS.FOR SOME REASON THEY CHOOSE TO TAKE A HARD LINE ON SOME THING THAT IS POSSIBLY A MISUNDERSTANDING ALL AROUND SINCERELY [redacted] ***

This letter is in response to the above referenced complaint.Mr [redacted] 's complaint is that he did not get proper service regarding his legal issuesHe states he and his spouse had a problem involving an employment matter and were requested to send in documents; that after doing so, did not get any assistanceLater, when he had a problem with his computer being hackedthe attorney advised to take to a computer specialist before he could helpWhen Mr [redacted] tried to call to cancel, he was told he would have to send in writing.MrJoshua [redacted] has been a member with LegalShield since enrolling online for membership on 9/8/ The application authorized the first charge of $39.90, which was for the first month of membership and a $I enrollment feeOngoing membership payments were authorized and scheduled for the 8th of each month.Mr [redacted] first contacted Lega1Shield on l 1/9/by emailing our Member Service that he was unhappy with the service and would be seeking a full refundUpon receipt of his email, a formal resolution request was entered through our officeWe have a very efficient attorney complaint resolution system, in which LegalShield investigates all complaints filed by members regarding benefit servicesPer information in the resolution request, our Provider Attorney contacted Mr [redacted] and found that he had retained an attorney outside of Lega1Shield before becoming a memberThat attorney recently declined their caseThe [redacted] s' were needing legal help but had not contacted the Provider Attorney on this employment issue previous to the emailThe attorney discussed the matter and asked for documents to be sent for reviewThe documents were received, reviewed, and on 11/21/the Attorney spoke to Mr [redacted] again regarding additional information neededThe Provider Attorney did not receive anything more; the file was later closed pending receiving the informationRecords show that in January Mr [redacted] had contacted the Provider Attorney about his computer being hacked; he was advised to get aspecial computer technician to examIt was explained that after the technician provided a report, the attorney would discuss what his options were Mr [redacted] did not contact the Provider after this consultation.Mr [redacted] called our Member Service on 1/25/to cancel his membership and request a refundIn regard to the call, a 30-day hold was placed as a courtesy on the membership file to stop the next draft on 2/8/for payment.The Member Service Professional informed him that a written request is required to complete cancellation, and that refunds are pro-rated upon request with the receipt of cancelIn accordance with the General Provision "R" of the membership contract, you may cancel at any time by giving written notice to the CompanyThe Named Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for the Contract, the amount to be calculated on a pro-rata basis over the period of the ContractAny enrollment fees are considered earned when paid and will not be refunded should the Contract be cancelled Mr[redacted] relayed he had a legal service problem and wanted to file a complaintMember Service confirmed from the closed complaint on file that he had been advised by the attorney of necessary documentation neededUntil he could submit that information, there was nothing furtherthat the attorneycould do on his legal matters.Member Services received a second call to call on 2/2/Mr [redacted] restated his complaint about service and was unhappy that he could not cancel the membership by his callAgain he was informed we require a written request for cancellationAs of receipt of this Revdex.com complaint, we had not received a written cancellation from Mr [redacted] ; therefore, we have cancelled this membership per this complaint as a written requestAs the paid to date of the membership was 2/8/17, and the cancel date 2/13/17, there is no refund being considered of any membership fees.We want Mr [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures Per review of this membership, legal services were provided appropriately according to the contract, and the service complaint and cancellation procedures were correctly followedShould you have any further questions, please feel free to contract our office

Mr [redacted] became a member of LegalShield (LS) on 11/6/His application authorized an initial draft of $29.95, which was the first month member fee of $and a non­ refundable $enrollment feeOngoing monthly membership fees were to be drafted on the 6th of each month for $19.95.Mrs [redacted] 's complaint is that they were told by their representative that he had sent in a letter to discontinue the membership but they just got drafted againThey are requesting a refund and to stop the service.Per information on the bank authorization on the LS application, a written request from the member is required to change or stop the bank draft paymentThis information is also in the emailed LegalShield contractIn accordance with the General Provision "R" of the membership contract, you may cancel at any time by giving written notice to the CompanyThe Named Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for the Contract, the amount to be calculated on a pro-rata basis over the period of the Contract Any enrollment fees are considered earned when paid and will not be refunded should this Contract be cancelled.LegalShield membership sales are made by independent contractors, also known as independent sales associatesThese independent sales associates are responsible for contacting and enrolling prospective new members in a planThese associates are not employees of our company, but instead are paid on a commission basisUpon receipt of this correspondence through the Revdex.com, a formal complaint was filed on the associate who enrolled Mr [redacted] for the membershipThe associate has been made aware of the complaint issue and that it will become a part of his record Any independent sales associates that do not abide by our Company's Policies and Procedures will subject their associate agreement held with our Company to termination.Wewant Mr.& Mrs [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresAs of receipt of this Revdex.com complaint, we had not received a written cancellation from Mr [redacted] ; therefore, we have cancelled this membership per this complaint as a written requestThe recent draft taken on 12/6/for $has been processed as a refund and issued by our check no [redacted] .We regret that they have decided not take the opportunity to use the legal services provided under membershipOur LegalShield plan contract provides many valuable benefits under the nominal monthly fee, and we hope Mr [redacted] will consider reinstating the membership in the future.As Mr [redacted] 's membership is now cancelled, and refund has been processed, we consider this file closedShould you have any further questions regarding this matter, please feel free to contact our office

Complaint: [redacted] I am rejecting this response because:It is obvious to me now again that Legal Shield company is a dishonest unreputable business engaging in advertising and denying their customers the promised services and benefits outlined in their advertised offer and terms of service and membership rulesCustomers like me who seek to use our Legal Shield services to any significant degree are treated rudely and roughly by their partner law firms and thereby discouraged from utilizing the services, although Legal Shield still hopes to keep customers on their membership rolls on an inactive basis to continue receiving their revenue flow, while having no intention to service them in good faithAfter continued bad treatment from Legal Shield I disputed the previous back months of charges and insisted on a complete refund from my credit card company Very truly, [redacted]

This letter is in response to the above referenced complaint.Mr [redacted] 's complaint is that the LegalShield attorney did not provide appropriate legal services which led to mishandling of his caseHe is requesting his fees regarding a unauthorized protective order be refunded.Mr [redacted] F [redacted] enrolled for a Legalshield (LS) (fka Pre-Paid Legal Services, Inc.) membership on 11/13/The membership provides various legal benefits, including services for domestic related issues at a 25% discount.Per receipt of this Revdex.com complaint, research of Mr [redacted] 's file shows he called his Provider Attorney in February regarding the issue of a protective order being filed against himMr [redacted] is upset that the protective order was approved because of his attorneyAn attorney cannot block someone from filing a protective orderIt may be argued that it shouldn't be granted, but the judge makes the decision to issue the order Mr [redacted] had the choice to let the order stand or to appeal He also indicates that at his divorce hearing he was not allowed to make a statementIt is not part of court procedures for the partiesto make statements as part of this process, not up to the attorneyThe matter of the protective order has been appealed and withdrawnThe divorce has been completed.We want Mr [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures Per review of the membership, Mr [redacted] was given appropriatelegal services Should you have any further questions regarding this matter, please feel free to contact our office

Mr [redacted] states he has tried cancelling for over a year, and has sent in several emails and lettersHe says he spoke to a Lega!Shield representative in July to cancel but was informed he needed to send an emailMr [redacted] says he did send the email but that the charges started back on his account in SeptemberHe wants the membership cancelled and to be refunded for the past year as he hasn't used the service.Mr [redacted] became a member of LegalShield (LS) effective February 4, by enrollment on a web applicationOn that date, a draft in the amount of $ was completed from the credit card account authorized for the monthly payments, to pay for the first month's membership fee $and also included a non-refundable $enrollment feePayments were set to be drafted on the of each month.From date of enrollment until 7/13/17, our company did not have any contact by Mr***Our records show two company greeting calls in March 2014, where voice mail messages were leftOn 5/21/and 6/27/16, LS annual privacy notice emails were sentAfter the November draft for payment was unsuccessful, several pre-cancel phone messages were left from I0/25/to l 1/30/ lThe December draft was completed, and the normally scheduled payments continuedOn 6/16/our annual privacy notice email was sentMr [redacted] called our Member Services on 7/13/7, statinghe had cancelled years agoThe Member Service representative relayed that his file did not show he had ever previously called our companyHe then insisted his membership be cancelled by phoneHe was informed it was required in writing and that the IVR message would give options to send his cancellationPer the call, Mr [redacted] was informed that in accordance with the contract (General Provisions, "R") the member may cancel the Contract at any time by giving written notice to the CompanyUpon receipt of a cancellation, any refund is calculated on a pro-rata basisA 30-day courtesy hold was placed on the credit card information so that the 8/4/payment would not be drafted, and allows time to receive the written cancel requestWe did not receive a written cancel request, the hold on the account lifted, and drafts resumed with the 9/4/paymentLegalShield received Mr [redacted] emailed cancel request on10//17, subsequently, we also received this Revdex.com complaint.We want Mr [redacted] to know that we take our responsibilities very seriously and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresAfter a review of this complaint and of this membership file, we have determined that the membership fees were handled in accordance with the provisions of this membership contract and the company policies and proceduresDrafts were made in the amount pursuant to his authorizationIn the complaint, Mr [redacted] referenced the email that he states he had previously sent in July Please note, the email was addressed to suppo rt'lvlc galshci ldcorp.com instead of the correct address of [redacted] @legalshieldcorp.com.When an email is successfully received, the member would in tum received a confirm receipt email from LegalShieldAs far as non-use of the service, because the Provider Law Firm stands ready and willing to help our members, membership fees are earned regardless of whether or not the member actually accesses their membership benefitsThis would certainly be the same with any product that provides coverage for certain benefits (i.ecar insurance, health insurance, etc.); membership fees are paid to assure that the benefits are in place and coverage is available when needed

Initial Business Response / [redacted] (1000, 7, 2015/11/05) */ November 5, Revdex.com Attn: [redacted] South Dewey Oklahoma City, OK XXXXX RE: [redacted] Complaint Case NoXXXXXXXX Membership NoXXXXXXXXXXX This letter is in response to the above referenced complaint Mr [redacted] 's complaint is that he has a legal matter and the Provider firm will not assistHe states that although the membership is currently cancelled, he previously paid three months membership fees and is entitled to have a letter written in his behalf Mr [redacted] first became a member with LegalShield (LS) on 5/29/His web application was processed for $29.95, which was for the first month LegalShield (LS) membership fee of $and included a $enrollment feeThe application authorized the monthly fees to be drafted on his credit card Upon enrollment, a member is assigned to a Provider Law Firm, which provides legal services to our members within a given areaOur Provider Attorney, Kivel & Howard LLP, provides the contract benefits for our Oregon membersWe have a very efficient attorney complaint resolution system, in which LegalShield investigates all complaints filed by members against Provider Law Firms and Provider AttorneysDeterminations for resolving these complaints are made based on the provisions of the membership contractLS has investigated the Provider Attorney inquiry regarding the matter referred to in Mr [redacted] 's complaint to your officeBased upon our review of his member file, the initial intake for this issue was entered on 7/17/Documents from the member were reviewed, and a demand letter regarding the collection matter was written and mailed on 7/30/to the adverse party On 8/8/Mr [redacted] called our Member Services wanting to cancel his membershipIn regard to the call, a 30-day hold was placed as a courtesy on his membership files to stop the draft from his credit card for the August 28th draft for the LS paymentIn accordance with the General Provision "P" of his membership, Mr [redacted] was informed we require written request to be received to complete cancellation On 8/18/15, the Provider Attorney had an in-depth consultation with Mr [redacted] The response from the adverse party said Mr [redacted] had been sent a money order but it had returned as undeliverableThe Provider Attorney followed this discussion by sending a 2nd letter instructing the adverse party requesting the payment be sent to the Provider's office and they would forward to Mr [redacted] Per later communication with the post office, it appears there were many problems with delivery of correspondence between Mr [redacted] , the adverse party, and the Provider AttorneyThe Provider Firm received a money order from the adverse party on 9/17/and forwarded it to Mr [redacted] It is noted our company received Mr [redacted] 's written cancel request on 9/11/15, which was posted to his membership [redacted] November 5, Page Mr [redacted] contacted the Provider Attorney on 10/20/and stated he had received a money order but that the sender had put a stop payment on itHe wanted another letter to be sent to the adverse partyAt this point, he was informed that his services were exhausted; that contract benefits had been provided for documents reviewed and for two letters written on his behalf, and foremost, that his membership had been cancelled for over a month After our review of all available information, we have determined Mr [redacted] legal matters were handled in accordance with the provisions of his membership contractAlthough we empathize that his legal matter has not yet been resolved , there are no continued services available under Mr [redacted] 's cancelled membershipShould you have any further questions regarding this matter, please feel free to contact our office Respectfully, [redacted] Consultant, Regulatory Compliance Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) yes I did have a problem with credit card ,, it was the credit card companys fault not mine,, at the time of the service ,, I was told by the lawyer there was a money gram going to the lawyers office and forward to me so I thought it was taken care of at least I got some money,, I HAVE NO WAY OF KNOWING THAT THE MONEY GRAM WAS CANCELED OR A STOP PAYMENT,, the lady did not tell the lawyer after sending the money gram to the lawyers office that is was canceled,,,, almost to weeks later until I saw my bank account take the dollars back and a stupied dollar fee,,, the lady totally to the lied and perjured her self to the lawyers office stating and I quote she does not owe me no money,, then sends a money gram in which is admitting guilt that she owes me money then turns around and sends the money gram,, I would have gladly payed the ,, DID NOT GIVE ME THE CHANCE TO DO SO,, to try to resolve the problem it is rediculas ,, shoving under the rug ,, telling me and I quote CAN NOT HELP ME I NEED A ANOTHER THAT WILL CHARGE A RETAINER,, is this a lawyers office or what,, the office did a good job I just needed more help in recovering my money Final Business Response / [redacted] (4000, 12, 2015/11/18) */ November18, Revdex.com Attn: [redacted] South Dewey Oklahoma City, OK XXXXX RE: [redacted] Complaint Case NoXXXXXXXX Membership NoXXXXXXXXXXX This is in response to further correspondence you received regarding the above referenced complaint Mr [redacted] states that his legal matter is still not resolved and wants an attorney to continue to assist him Mr [redacted] agrees that the Provider Attorney did a good job regarding the services they had provided on this collection matterUnfortunately, Mr [redacted] consciously cancelled his LS membership on 9/11/He has since called our Member Services requesting legal aid and was informed he would need to reactivate the membership in order to continue assistance for any legal service benefitsMr [redacted] declined to request for reinstatement of his membership contract As it is unfortunate that his legal situation has not be resolved, there is nothing more we can do at this timeThere are no service benefits available under this cancelled membershipWe consider this matter closed Respectfully, [redacted] Consultant, Regulatory Compliance

Ms [redacted] states she was refused services regarding needing two letters to be sent on her behalfShe says the letters were not done and instead received a letter saying her membership was being rescindedShe is demanding fees be refunded, damages of $500, and to be assigned to another attorney.Ms [redacted] enrolled for a LegalSheild (LS) membership on 8/5/by an online web applicationThe application authorized a total fee of $37.90, which was $for the first month's membership and a $enrollment fee.Upon receipt of this Revdex.com complaint, Ms [redacted] 's membership file has been reviewedAfter her membership was processed and active, it is indicated she contacted the Illinois Provider Attorney, Shimanovsky & Moscardini, LLP, the lawfirm that services our Illinois membersPer available information, there were two intakes for legal issues for employment related and civil mattersTwo letters were drafted for Ms [redacted] by the Provider Attorney[tis indicated there was difficulty in communication between the Provider Attorney and Ms [redacted] .Despite the Provider Firm's efforts to assist Ms [redacted] , it was found that our service could not benefit herOn 8/23/17, per information from her Provider Attorney, LegalShield took our company option to rescind Ms [redacted] 's membershipPer our contract, General Provision P, the Company may cancel the Contract if in the professional judgment of the Provider Attorney, the Member is unable, unwilling, or incapable of accepting or understanding legal advice and services She was notified by mailed correspondence that her membership is cancelledWe have refunded the total fee of$37.90, which was issued on 8/23/7, back to her credit card on file This credit should show on her next credit card statement.On 8/24/Ms [redacted] called our LS Member Services about a complaint that the Provider Attorney had sent her abusive materials and would not assistShe stated she was filing criminal charges against the attorney and the law firm, and then requested a refundShe was told a refund had already been issued to her credit card on 8/23/The call then escalated with threats by Ms [redacted] to file consumer protection complaints and filing with the policeThe call ended when she disconnected.Since the notice that her membership has been cancelled and no longer active for legal services, Ms [redacted] has continued to send the Provider Attorney various documents which have not been requested and are incomprehensibleMs [redacted] will need to seek legal counsel through other sources, as LS will no longer assistWe find there is nothing more we can do at this time, and have closed our file

Ms [redacted] states she had cancelled four months ago, and wasn't aware she was still being billed until recentlyShe says she sent a letter but was told it was not receivedShe has emailed her cancel request and is requesting a refund for the past four months fees.Ms [redacted] became a member of LegalShield (LS) and IDShield effective May 20, by enrollment on a web applicationOn that date, a draft in the amount of $was completed from the credit card account authorized for the monthly payments, to pay for the first month's LS fee $19.95, the first month's IDShield fee of $and also included a non-refundable $enrollment feePayments were set to be drafted on the 20th of each month.After the memberships processed, the first contact by our company was regarding billing information on Ms [redacted] 's fileA precancel call by our Member Services was made on 9/11/ regarding a credit card decline for membership feesPer the call, Ms [redacted] indicated she was undecided whether to keep the membership or not The Member Service Professional relayed that if the credit card billing did not go through, she could not use the services and eventually the membership would cancel on 10/18/for non-paymentOur system automatically attempted to re-draft on 10/15/for the missed payment, and this time the billing was approvedThe payment brought the membership out of pre-cancel and back on a scheduled draft scheduleAll contact by the member are noted in the membership fileWe do not show any written cancel letter received from Ms [redacted] The next contact by Ms [redacted] was on 1/25/18, when she called to cancelShe was informed that in accordance with the contract (General Provisions, "R") the member may cancel the Contract at any time by giving written notice to the Company Upon receipt of a cancellation, any refund is calculated on a pro-rata basisA 30-day courtesy hold was placed on the credit card information so that the 2/20/payment would not be drafted, and allows time to receive the written cancel requestthe contract requires written cancel request She emailed her cancellation and verified we had received on 1/25; subsequently, we also received this Better Business Bureau complaint.LegalShield abides by Federal Reserve laws which state that a company is not responsible to refund any fees not reported to them within days of the paymentEach individual is personally responsible for the maintenance of their own personal account, not their bank or the company.We want Ms [redacted] to know that we take our responsibilities very seriously and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresAfter a review of this complaint and of this membership file, we have determined that the membership fees were handled in accordance with the provisions of this membership contract and the company policies and proceduresDrafts were made in the amount pursuant to her authorizationHer membership cancellation is being processed upon receipt by our office of her written requestIn behalf of good customer relations, we are refunding the two months LS membership fees of $39.90, and two months on the IDShield membership for $This refund should reflect on her next credit card statementShould you have any further questions, please feel free to contract our office

Complaint: [redacted] I am rejecting this response because: I want my money backStop using excuses to not refund my moneyIt wasn't your place to decide that I should keep a membership I did not utilizeAgain I'm not a lawyer, it is unfair and ethically wrong to take money from a person using legal jargon and tactics Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ July 30, [redacted] Revdex.com South Dewey Oklahoma City, OK XXXXX RE: [redacted] Case NoXXXXXXXX Member NoXXXXXXXXXXX This letter is in response to the above referenced individual's complaint Ms [redacted] enrolled as a member of LegalShield (LS) July 24, An initial draft on her credit card for $was authorized for first month's membership fee of $17.95, and included a non-refundable $enrollment feeThe application also authorized for on-going monthly member fees of $a month Ms [redacted] states that when she called to get legal assistance, that the receptionist was rude and unhelpful, that she was supposed to get an attorney call back within eight hours but after five days still did not have a callShe says that when she later called our company about her concerns, she was told she would be refundedLater, after being transferred, was then told that $was not refundableShe wants a full refund and that the service was terrible LegalShield received a call on 7/28/15, from the sales associate for Ms***'s membershipIt was relayed that Ms [redacted] had issues with the serviceIn turn, a LS representative contacted Ms [redacted] for more information Upon enrollment, a member is assigned to a Provider Law Firm, which provides legal services to our members within a given areaUpon the information from Ms***, our resolution representative entered a formal complaint by which her membership files regarding procedures be reviewedAll calls to the Provider Attorney and to LS Member Service are logged either in a membership file, or if a new membership is not yet processed, in an alternate filePer research of all files, there was no call made to LS Member Service on 7/24/Additionally, there was no call by Ms [redacted] on 7/24/received by her Provider Attorney; therefore, no intake for legal assistance was enteredOur service procedures outline that an attorney call a member within eight business hours from the time the initial call from a member is enteredHad Ms [redacted] called with a legal matter on Friday, 7/24, she would have expected a call back by the end of the Monday 7/27/15, as the Provider Firm regular business hours are M-FAs our files indicate that Ms***'s on-line application submission was received by our company on 7/24/at 4:P.M., and that Provider Firms close their phone lines at 5:00, we would need to confirm the line she had contacted On 7/28/15, Ms [redacted] called our office wanting to cancel, relaying her dissatisfaction of the staff and that she had not received any service, and demanded a full refundShe was directed to a representative who began to explain the $enrollment fee was non-refundable and a written cancellation is required, but Ms [redacted] disconnected the callIn regard to her cancellation, in accordance with her contract (General Provisions, "P"), "the member may cancel the Contract at any time by giving written notice to the CompanyThe member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for this Contract, the amount to be calculated on a pro-rata basis over the period of the ContractAny enrollment fees are considered earned when paid and will not be refunded should this Contract be cancelled." When a member calls to cancel, a temporary 30-day courtesy hold is placed on the account to allow time for us to receive the written request by mail, fax or e-mail, and then process the cancellation The review of this complaint has been completed, and we have found no evidence that Ms [redacted] ever called the appropriate office for legal assistanceMs [redacted] has declined to speak with the Provider FirmWithout obtaining additional information to further investigate and resolve her complaint, nothing more can be done regarding this matterWe consider this Revdex.com complaint as Ms***'s written request to cancel her membershipThe cancel will be processed and considered for a pro-rated refundShould you have any further questions regarding this matter, please feel free to contact our office Respectfully, [redacted] Consultant, Regulatory Compliance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a refundTHEY know that I called to set up a time and Was told I would get a call from an attorney within business hoursTHAT CALL NEVER HAPPENEDAll I am asking for is my $back or I can call my credit card company and file fraud against the Legalshield [redacted] (lasdy that set me up) has my reference # in which I IN FACT did call for an attoenry assistanceThis is a joke and I want my money backTHIS COMPANY IS A COMPLETE JOKE...still have yet to receive a call from an attorney! QUIT LYING!!!!!! Ask [redacted] I have text messages to prove this is in fact true from ***I want my $back and cancel this BS company Final Business Response / [redacted] (4000, 10, 2015/08/12) */ August 12, [redacted] Revdex.com South Dewey Oklahoma City, OK XXXXX RE: [redacted] Case NoXXXXXXXX Member NoXXXXXXXXXXX This is in response to further correspondence you received regarding the above referenced complaint Additional examination of all records and calls received did not find reference of a call to the Provider Firm by Ms.***We do apologize for any inconvenience by Ms [redacted] in accessing legal services after her LegalShield enrollmentAfter reconsideration, we have refunded her $enrollment fee in addition to the first month's membership fee of $The total amount of $should be reflected on Ms***'s next credit card statementThe membership is now canceled and we consider this matter closed Respectfully, [redacted] Consultant, Regulatory Compliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This company lied to me, from day oneIt's been one lie after anotherThe gentlemen who sold me my membership, and then I heard from one person this guy who lied to me was supposed to call me backAnd it's never happenPer your last email you had stated that I sent you an email asking you for a refundThanks for my refund!! But I've never sent you an email asking you such a questionLike I said, it's been one lie after anotherAnd no not going awayYou people can't take advantage of those who are less fortunateThose who struggle for a dollarAnd you want to keep lying and say I'm sorry to make me go awayAs I stated before, do you have any idea what it took me to come up with the money?!?! Only to be lied to Sincerely, [redacted]

April 14, Revdex.com Attn: [redacted] South Dewey Oklahoma City, OK RE: [redacted] W [redacted] Complaint Case No [redacted] Membership No [redacted] This letter is in response to the above referenced complaintMr [redacted] ’s complaint is that he called to cancel his LegalShield (LS) and IdentityShield (IDS) membership within days of enrolling, and has sent several emails but cannot confirm he is cancelled He was also told he would need to request for a refund in writing, which he had done He is requesting a refund of the membership feesMr [redacted] enrolled for a LS and IDS membership on 3/28/16, with authorized drafts on his credit card account for $a month for both membership fees The first draft was for a total of $36.95, which was $for the LS, $for IDS, a $non-refundable enrollment fee Mr [redacted] called LS Membership Services on 3/31/16, stating he wanted to cancel his memberships and wanted a refundIn regard to the call, a 30-day hold was placed as a courtesy on the membership file to stop the draft for the upcoming April paymentMr [redacted] was informed we require written request to be received to complete cancellationIn accordance with the General Provision “R” of his membership contract, you may cancel at any time by giving written notice to the CompanyThe Named Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for the Contract, the amount to be calculated on a pro-rata basis over the period of the Contract Our procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them As the call was disconnected before the transfer was complete, our system sent out a cancellation waiver to Mr [redacted] by mailOur company received his emailed cancel request on 4/1/16, and additional emailed requests on 4/4/ and 4/5/16, which were forwarded to be processedAlthough we are disappointed that Mr [redacted] did not find the services he expected for his legal issue, we do feel our LegalShield benefits, as well as the IdentityShield coverage, of great value in numerous areas on a daily basis to our members We want Mr [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures Our billing and cancellation procedures were correctly followed for his memberships LegalShield posted his cancellation request when received, which has been reviewed and issued a refund A credit of $has been applied to Mr [redacted] credit card and should be reflected on his next credit card statement Should you have any further questions, please feel free to contract our officeRespectfully, [redacted] Consultant, Regulatory Compliance

April 1, Revdex.com Attn: [redacted] South Dewey Oklahoma City, OK RE: [redacted] Complaint Case No [redacted] Membership No [redacted] This letter is in response to the above referenced complaintMs [redacted] ’s complaint is that continued to receive phone calls from LegalShield even after she left her place of employment by which the membership was being paidShe has contacted LegalShield and has requested no further contact by the company Ms [redacted] enrolled for a LegalShield (LS) membership on 7/7/14, with payments for monthly membership fees of $taken through her paycheck In January 2016, LS was informed that Ms [redacted] was no longer part of the group being payroll deducted for payments A pre-cancel letter was sent out 1/26/with payment options if Ms [redacted] decided to continue the membership Our system automatically leaves a pre-cancel message, as a courtesy, to any members 30-days after a payment is missedPre-cancel calls were made on 1/28/and 2/2/16, which left a voicemail with information on how to contact LS regarding the status of the membership On 2/8/16, Ms [redacted] returned the pre-cancel call, and requested no more phone calls, and that she was letting the membership cancel Unfortunately, her file was not updated and another call to her was made on 2/23/We want Ms [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with our policies and procedures We sincerely apologize for any inconvenience this may have caused and this matter has been addressed with the proper departmentMs [redacted] ’s membership is cancelled, and her file noted for no future contactShould you have any further questions, please feel free to contract our officeRespectfully, [redacted] Consultant, Regulatory Compliance

Complaint: [redacted] I am rejecting this response because: this company has been known to writing bad checks so my financial institution will not cash or deposit a check wrote by them Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

April 25, Revdex.com Attn: [redacted] South Dewey Oklahoma City, OK RE: [redacted] *** Complaint Case No [redacted] Membership No [redacted] This letter is in response to the above referenced complaintMr***s’s complaint is that he canceled months ago but LegalShield continued to bill for his membership He states he spoke to someone and was told he was canceled and would have no more billing He says he was charged multiple times in one monthMr [redacted] wants a refund of $for fees taken he says were not authorizedMr [redacted] first became a member with LegalShield on 8/26/ His online application was processed for $for the first month’s LegalShield (LS) membership fee of $ and included a $enrollment fee His application authorized to have the $a month for his LS membership drafted on his credit card; the draft date was set up for the 26th of every month Per receipt of this Revdex.com complaint, we have reviewed Mr***’s membership file All calls to our LS Member Services and to the Provider Attorney would be logged in this file, as well, as any contact by email or mail Our records show that Mr [redacted] called his Provider Attorney in October regarding a legal matter, and received a consultationThere was no further contact to the Provider FirmMr***’s electronic draft date for his monthly fee was the 26th of each month When a draft is refused due to a simple decline, our system subsequently retries to draft for the fee His payment due on 9/26/15, was declined but did go through on the redraft on 10/5/15; the regularly scheduled 10/26/draft was successful Likewise, the payment due on 11/26/was declined but was honored on the 12/8/redraft; the regular 12/26/payment was successful Mr***’s draft for payment on 1/26/was refused, later being noted that the charge was being disputed through the credit card companyThe membership went into pre-cancel due to the missed payment, and subsequently canceled on 3/28/16, after days of non-paymentAs of the receipt of this complaint, there has been no contact to LegalShield Member Services by Mr [redacted] regarding this membership Per the enrollment application and in accordance with the General Provision “R” of his membership contract, you may cancel at any time by giving written notice to the CompanyHad Mr [redacted] contacted our company in any manner, he would have been informed a written request was required Additionally, per our contract General Provision “R”, upon written request, the Member shall be entitled to be reimbursed the unused portion of the membership fees paid for this Contract, the amount to be calculated on a pro-rata basis over the period of the ContractThis membership was paid through 1/26/16, and canceled for non-payment; therefore, there is no fee to be considered for a refundWe want Mr [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures Our billing and cancellation procedures were correctly followed for his membership Mr***s’s membership is cancelled and we consider this matter closed Should you have any further questions, please feel free to contract our officeRespectfully, [redacted] Consultant, Regulatory Compliance

This letter is in response to the above referenced individual's complaint.Ms [redacted] states she enrolled for a LegalShield (LS)membership and as an independent sales associate on 9/14/ The application authorized $from her credit card, which was $for the first month LS membership fee, and a $non-refundable enrollment fee The associate application authorized $to processher agreement for training supportand start up materials in order to sell membership plans She says a few days after enrolling she changed her mind, and decided not to continueShe sent in a cancel request and called later to verify it was receivedMs [redacted] says she was increasingly dissatisfied when she was told there was a delay whenever she called about getting her refund.We apologize for the delay in processing Ms [redacted] 's cancel requestOur goal is to be as efficient as possible with our company procedures, and we continue to strive to improve the steps necessary to post information to our filesHer LS membership is now terminated and a refund for her membership feeof $19.95, as well as the $for the associate agreement, has been refunded back to the credit card on fileThis credit should be reflected on her next credit card statement.We regret that Ms [redacted] has decided not take the opportunity to use the legal services provided under membership Our Lega!Shield plan contract provides many valuable benefits under the nominal monthly membership fee, including a will, power of attorney, and living will documents, as well as legal advice on many everyday situations we all encounterWe hope Ms [redacted] will consider a membership at a later time.As refunds have been completed, we consider this file closed

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18, 2015 RevDex.com Attn: [redacted] 17 South Dewey Oklahoma City, OK XXXXX RE: [redacted] Complaint Case No. XXXXXXXX Membership No. XXXXXXXXXXX This letter is in response to the above... referenced complaint. Mr. [redacted] 's complaint is that LegalShield drafted his account and renewed his membership without authorization. He states he had no notice and he was told he would receive a refund, which he hasn't. He sent an email to cancel both his membership and his associate agreement and expects a full refund on both. Mr. [redacted] first became a member with LegalShield on 11/12/14. His online web application was processed for $249.40, which was for a year LegalShield (LS) membership fee of $239.40 and included a $10.00 enrollment fee. His application authorized to have the $239.40 for his LS membership drafted annually on his credit card; the draft date was set up for the 20th of November. Mr. [redacted] first called our company wanting to cancel his membership on 12/1/15. He was informed the annual draft had processed on the 11/20/15, and we require written request to be received to complete cancellation. In accordance with the General Provision "S" of the membership contract, you may cancel at any time by giving written notice to the Company. Our procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them as follows: Your membership contract requires a written request to cancel. We have placed a temporary 30 day hold on your account and will be sending a cancellation waiver to be completed and returned to our offices. If we do not receive your request within 30 days, the hold will be removed and your payments will resume. PLEASE NOTE: it is your responsibility to verify receipt of your request to our offices. Instructions for the verification process are explained on our waiver. Should you fail to confirm delivery of your request to our offices, LegalShield will not be responsible if further deductions are taken from your account. To repeat the cancellation instructions press 1. To select a delivery method for your cancellation waiver, press 2. For information on sending your own written request to cancel, press 3. To hear these options again, press 4. Mr. [redacted] chose the option to receive a cancellation waiver to be sent to him by email. Later that day, our company later received his email requesting cancellation and refund. His request was forwarded to be processed and he was emailed LegalShield's confirmation of receipt. Additionally, he was informed that it was not possible to refund the sign up fee for the associate agreement, as any refund unavailable after 30 days from date of process. To date, Mr. [redacted] 's membership has been cancelled and a full refund of $239.40 has been credited back to his credit card account on file. Again, there is no refund due for the termination of his associate agreement. [redacted] December 18, 2015 Page 2 We want Mr. [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures. Our billing and cancellation procedures were correctly followed for his membership. LegalShield sent an annual remind letter out to the address on file on 10/20/15, that the yearly draft was set to be taken the month of November. Mr. [redacted] 's membership is cancelled, the refund should show on his next credit card statement. We consider this matter closed. Should you have any further questions, please feel free to contract our office. Respectfully, [redacted] Consultant, Regulatory Compliance Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) It has been resolved. Thank you!