LegalShield

April 14, Revdex.com Attn: *** *** South Dewey Oklahoma City, OK RE: *** *** Complaint Case No*** Membership No*** This letter is in response to the above referenced complaint
Mr*** states his credit card was charged before he got to use the service. He states he was then asked to submit documentation regarding his identity and he refused. Mr*** is upset that he was not allowed to cancel the service over the phone after being on the line over an hour. He demands to be cancelled and to have his money refunded. Mr*** enrolled for an IdentityShield (IDS) membership by an online application on 4/6/16. When Mr*** tried to activate the monitoring through his IDS online portal account, he could not answer the required security questions. This resulted in being directed Kroll , the monitoring company for the service, for phone assistancePer information relayed by Kroll, Mr*** could not verify specific information related to his credit report. Because he could not confirm the required information, additional documentation was necessary. Before Mr*** would be able to access his credit report information, he was requested to submit an official document which would confirm his identity, such as a copy of his driver’s licenseThis procedure is not unique to Kroll or to IDS, all credit monitoring service companies and credit bureaus require similar procedures to validate the identity of an individual attempting to access confidential information. Mr*** refused to comply with the request. Upset that he could not proceed regarding his credit report information, he demanded to be cancelled and be refunded. Our company also received an email from Mr*** the same day, using profanity demanding cancellation and refund. Mr***’s request was promptly processed upon receipt; his membership was cancelled and his fee of $was credited back to the credit card which was billedIt is indicated the same day as his call to Member Services, Mr*** filed a complaint through the Revdex.com. A review of Mr***’s file, all company policies and procedures where correctly followed. Security of our member’s personal information is a primary concern and is the basis of many of our procedures. As Mr***’s membership is cancelled and his fee refunded, there are no further actions to be taken by our companyShould you have any further questions, please feel free to contract our officeRespectfully, *** *** Consultant, Regulatory Compliance

Initial Business Response /* (1000, 5, 2015/11/12) */
November 12,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above
referenced complaint
Mr***'s complaint is that he was referred to an attorney who he had paid a retainer feeHe was supposed to go to court regarding visitation and custody of his daughter, but somehow the opposing party got the court date delayedHe says he doesn't know what he is supposed to do now; and states the attorney didn't do what he was paid to doHe is wanting a refund of the $retainer he paid to the attorney
Mr*** *** first became a member with LegalShield (LS) (formerly Pre-Paid Legal Services Inc.) on 6/18/LS has investigated the matter referred to in his complaint to your officePer review of his file, over the period he held his membership, Mr*** used his benefits for several legal issuesHe was referred to attorney *** *** in August for a child custody issueSubsequently, his membership cancelled due to non-payment on 9/18/Until receiving this Revdex.com complaint, neither the Provider Attorney Firm "Riggs, Abney, Neal, Turpen, Orbison & Lewis" or LegalShield Member Services had any notice that Mr*** had any problems regarding this matter or with this referred attorney
After our review of all available information, we have determined Mr***'s legal matter was handled in accordance with the provisions of his membership contractHe was referred to a network attorney for services at a discounted rate benefitMr*** states he had a retainer agreement; this would outline expected services and fees for his caseAs we do not have that confidential attorney-client information, we strongly recommend Mr*** contact Attorney Burleson directly regarding the current status of his case, a summary of his fees, and the possibility of a refund for his retainerAlthough we empathize that his legal matter has not yet been resolved , there are no continued services available under this cancelled membershipAs there is nothing more we can do for Mr*** on this matter, we consider this complaint closedShould you have any further questions regarding this matter, please feel free to contact our office
Respectfully,
*** ***
Consultant, Regulatory Compliance

This is in
response to further correspondence you received regarding the above referenced
complaint.Ms*** continues
to be unsatisfied, stating she did not get the service expected and demands a
full refundOur plans provide specific areas of benefits; these benefits are
restricted by
the laws of the state having jurisdiction of the legal matter. Unfortunately, in the state of Virginia the
law requires a year separation in order to file for an "uncontested divorce" .Furthermore, should the law in a particular state not provide to have a legal separation, benefits of our LegalShield plan cannot override the law.As in our initial
response, Ms***'s full refund has been issued back to her credit card
on 4/24/17; this should be reflected on her next account statementAs there is
nothing more we can do on this matter, we consider this file closed

Complaint: ***
I am rejecting this response because: They still have not resolved all my issues, which is a violation of my member services agreement and terrible customer serviceI do not recall ever receiving such poor customer service in my life
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/28) */
January 28,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above
referenced complaint
Mr***'s complaint is that LegalShield (LS) is not providing appropriate coverage for the citations he receivedHe states the benefits for this matter should be a free service, not referred under the discounted rate
Mr*** *** became a member with LegalShield (LS) on 3/16/15for a Commercial Driver Legal PlanThe contract covers moving violation citations and specific DOT and non-moving violationsThe plan also provides benefits for tragic accident criminal charges of manslaughter, involuntary manslaughter, negligent homicide or vehicular homicideAll benefits are subject to contract general provisions and exclusionsPer the Contract General Provision: C: Exclusion 5: Any violation issued at a stop which is excluded will also exclude any violations otherwise covered
Mr*** filed a service complaint through our offices regarding his Provider AttorneyWe have a very efficient attorney complaint resolution system, in which LegalShield investigates all complaints filed by members against Provider Law Firms and Provider AttorneysPer available information in Mr***'s file, his complaint was researched and the result discussed between our office, Mr***, and the Provider AttorneyPer review of Mr***'s files, he contacted his Provider Attorney Firm regarding having received citations at one stop while drivingOne citation was for careless driving, the other for disorderly conductThe citations were issued by the same officer at the same stop; therefore, are reviewed as one, for determination of contract benefitsAs the disorderly conduct violation is a criminal charge, and not one of the specifically listed criminal charges covered under free representation, the legal services are at the discounted rateA referral for services was made for Mr*** at the discount rate benefit for assistance for both violations
After a review of this complaint and of his membership files, we have determined that Mr*** was provided benefits according our contractual responsibility and that the Provider Attorney correctly and adequately assisted the memberIt is indicated that Mr*** has been assigned an attorney, which upon being retained, can assist with this legal issueIt does not appear as further action regarding this complaint is needed at this timeShould you have any further questions, please feel free to contract our office
Respectfully,
*** ***
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I spoke with the supervisor *** she informed me that the situation the I was dealing with was not throughly explained in the contract before purchaseWhich means if I am told by an employee that the contract doesn't fully explain what is covered and what is not how is a purchaser to know, that makes the contract misleading before purchasingThe attorney in which I was referred to talked to meHe informed me himself that legal shield could just pay him to represent me for what I was just covered underMe and the attorney held a forty five minute conversation about the situationWhen I informed legal shield of the legal advise I was given from the attorney that they appointed me, I was hollered at and treated very rudely, I was even told I was not telling the truth (called a liar) which is very poor customer serviceOnly because I was calling back to provide the information to legal shield with information from the provided attorneyAfter finally speaking to the supervisor of the office in OK, *** she finally informed me that it was legal shield choice not to pay the attorney to represent him for what he was covered under his contractShe also admitted the I would not have exactly know what I am cover for under my contract because it does not go into detail on exactly what is covered and what is notTherefore, that is the reason for my complaintThe contract are misleading, you are not told correctly about the contracts before purchasing and what you are covered/ or what are not covered for is something that you will not know until you contact them with the problemAll I want is a refund, for the months I have been a member of legal shield, if I have to pay a pre paid legal service for and the turn around and pay a lawyer retainer fee, it's obvious I can scrap up my pennies and just a lawyer retainer fee with paying legal shield money tooThis a huge way to continue to get money from people that are underprivilegedSo of course legal shield is not going to admit fault after this claim, but admitting fault is something they have already done is which is another reason why the claim was filed
Final Business Response /* (4000, 9, 2016/02/04) */
February 4,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This is in response to further correspondence you received regarding the above referenced complaint
Mr*** states that the Commercial Driver Legal Plan contract does not fully explain his benefits, and continues that he would not know his current situation wasn't covered until he contacted his Provider AttorneyHe continues that since coverage was not explained before he purchased the membership, that he was misledMr*** is requesting all of his membership fees refunded and says the membership is not beneficial
Mr*** was sent his membership contract on 3/20/upon enrollment for the Commercial Driver Legal Plan , and has had the opportunity to review and call LS for any questions he may have hadMr*** has used the membership for an earlier legal issue regarding representation for a traffic ticket; thereafter, indicating he was satisfied with his plan benefitsMr***'s current traffic matter of receiving two citations at one stop is specifically explained as an exclusion in the General Provisions of his contract: General Provision: C: Exclusion 5: Any violation issued at a stop which is excluded will also exclude any violations otherwise coveredA disorderly citation is a criminal matter and excluded from traffic benefitsThis impacts the coverage for the 2nd citation of careless drivingAdditionally, per the initial paragraphs of his membership contract, in order to receive benefits under this Contract, the Covered Person must advise the Provider Attorney by telephone regarding receipt of the citation within three (3) business days after receipt of same, and the Provider Attorney's office must have at least five (5) days before the court date to help with the benefitsMr*** contacted the Provider Attorney on 1/18/regarding these citations, with a court date of 1/20/16; less than days before a court appearance dateUpon notice of the two citations, Mr*** was offered representation at a discounted rate by a referral, which he declined
Mr***'s service issues and determination of benefits have been thoroughly addressedIt was found that he has had contract coverage available and the appropriate services have been provided for his legal mattersPer review of this complaint and Mr***'s request for a refund of his membership fees, we have concluded that there is no portion of the monthly membership fees eligible to be refundedAs the membership fees are being deducted from his payroll through his employer, Mr*** is advised to contact his payroll representative to cancel his deductions if he wishes to terminate his membership
As we cannot further assist Mr*** on this matter, we consider this file closed
Respectfully,
*** ***
Consultant, Regulatory Compliance
Final Consumer Response /* (4200, 11, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
3/20/2016? Today is only 2/17/how could I have received a contract on a future date? That further proves they will tell you anything...My advice for future buyers do not invest in this bogus mess!!! I will be spreading the word!! For any drive to purchase their own personal lawyer like I did for a cheaper rate, I got my own case solved!! I just ask for a full refund which they are refusing to doWhy not give me refund? Haven't you already received enough of free money from hard workers!!! What makes matters even worse, my own personal lawyer retainer fee was six hundred and twenty five dollars cheaper than the one they referred me too, after I "supposedly" gotten a discount

This is in response to further correspondence you received regarding the above referenced complaint. Ms*** confinned she did receive the prorated refund of$She is still expecting the remainder of fees paid to also be refunded, $which is $for the month of October and the $enrollment fee. Stated in our previous response, Ms*** had the LegalShield membership beginning in October, had access to the benefits, and had used the membershipAs previously noted, per General Provision in our contract, the $enrollment fee is non-refundable, and fees paid are pro-rated from the date the cancellation is received to the membership's paid to dateThe appropriate refund of$has been issued. All company policies and procedures were followed on this membershipThere are no additional fees to be considered for reimbursementWe now consider this matter closed

Initial Business Response /* (1000, 5, 2015/10/22) */
October 22,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above referenced
individual's complaint
Mr*** *** is listed as a covered dependent on his father, *** ***'s membershipThe LegalShield (LS) membership application was received and processed 7/6/The membership authorized *** *** as payer, to be drafted from a credit cardThe initial charge for $29.95, was the first month fee of $19.95, and included a $non-refundable enrollment feeFuture drafts for the monthly fee of $was set for the 6th of each month
Mr***'s complaint is that he did not get any assistance with his legal matterHe feels the membership was a waste of money and wants all fees refunded
Our Provider Attorney Ross & Matthews P.C., provides the contract benefits for our Texas membersWe want to assure Mr*** our Provider Attorneys are carefully selected based on a number of factors, including recommendations from other lawyers in the area, bar association standing, client references, evaluation of education, experience and areas of practice of the lawyers within the firm, and on-site evaluations by our managementMost importantly, the Provider Law firms are evaluated on the firm's customer service philosophyAll of these factors contribute to assuring that our members receive the highest quality of legal services available in their areaOur attorneys are well versed and knowledgeable in providing all services under the membership contract
On 7/28/15, Mr*** called our company, and a service complaint was filed regarding his Provider AttorneyWe have a very efficient attorney complaint resolution system, in which LegalShield investigates all complaints filed by members against Provider Law Firms and Provider AttorneysPer review, Mr*** indicated that the Provider Attorney would not write a letter on his behalf, which he feels he is entitled toHe did not agree with the attorney's advice and when called back was told services would be at a feeMr*** stated the attorney was rude and would not help himThis complaint was researched and it was found the Provider Attorney had a lengthy consultation but that Mr*** was not accepting of her advice; documents that he provided did not support writing a letter to the opposing party involvedA referral was offered and made for further services under the discounted rate benefit, if Mr*** decided to continue to pursue the matterPer our contract, General Provision Q, it is at the attorney's professional judgment what actions are appropriate including whether a letter will be writtenAfter this investigation of Mr***'s in office complaint, we have determined that benefits were provided according our contract and feel the attorney correctly and adequately assisted the member with this case
On 10/6/15, LegalShield received a cancellation request on this membership, which included a demand for fees to be returnedPer our contract, General Provision S, the Member may cancel the Contract at any time by giving notice to the CompanyUpon written request, the Member shall be entitled to be reimbursed the unused portion of the membership fees paid for this Contract, the amount to be calculated on a pro-rata basis over the period of the ContractAny enrollment fees are considered earned when paid and will not be refunded should this Contract be cancelled by the Member
*** ***
October 22,
Page
We regret Mr*** did not find our services beneficial for his legal situationWe want him to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresContract benefits were provided by the Provider Attorney, and proper cancel procedures were followedThis membership is currently cancelled, and there are no fees due regarding a refundShould you have any further questions regarding this matter, please feel free to contact our office
Respectfully,
*** ***
Consultant, Regulatory Compliance

They refunded the for Novbut not the for membership and for the month of Octand I canceled within thirty days and they didn't do anything for me.I was Octwhen I joined and Novwhen I canceled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

response attached file

This letter is in response to the above referenced
individual's complaint.Ms*** states she called and
cancelled in because she couldn't get legal assistance for issues in
another stateShe says she had been told she would have benefits anywhere in
the U.S., but was later told there
was no attorney in the area where she
needed; also, her husband was deployed and since she was leaving, she wouldn't
need the membershipMs*** says she did not realize she was being billed
until recently and is requesting the fees be refunded since 2015.Ms*** *** became
a member ofLegalShield (LS) and IdentityShield by enrollment on a web
application, which was received and processed September 23, On that date,
a draft in the amount of$was completed from
the authorized credit card, to pay for the first month's LS and IDShield
membership fees of $17.00, and $9.95, also included a non-refundable $
enrollment feeContinuing authorized payments were set to be drafted on the 23rd
of each monthHer membership contract was then emailed, and membership cards
mailed.Our records show Ms*** called
our Member Services on 10/1/to change her address from Florida to Georgia
and was given the Georgia Provider Firm's contact informationMembership cards
were resent to the updated Georgia addressOn 10/5/15, she was transferred to
Member Services from the Provider Firm to cancel the membershipThe call
disconnected before she was given info on where to send her written cancel request
Member Services tried to call her back but there was no answering machine
available to leave a messageAs a courtesy, a 30-day hold was placed on her
credit card information to keep the 10/23/draft from billingA cancellation
waiver form was also sent out by mail.The membership cards were returned as
undeliverable as addressedThe 30-day hold on the bank info lifted on 11/4/15,
and the drafts resumed on 11/23/LS Member Service had no further contact by
Ms*** until her call on 1/4/18.When Ms*** called our Member
Services on January 4, 2018, she stated she had verbally cancelled years ago
The Member Service representative informed her that cancellation was required
in writing, and that her file did not show we had ever received a requestIn accordance
with the contract (General Provisions, "R") the member may cancel the
Contract at any time by giving written notice to the CompanyUpon receipt of a
cancellation, any refund is calculated on a pro-rata basisOur company
received a cancel email on 1/5/from Ms***, and subsequently, this
Better Business complaint on 1/8/18.In the complaint, Ms*** relayed
she was not provided contract servicesOur research shows Ms*** contacted
the Georgia Provider Firm in October regarding a traffic issue where she
had already paid the ticketShe was advised of an option for a legal procedure
to try and keep it off her record, with legal services available under her 25%
discount for benefitsAfter Ms*** was referred under the discounted rate,
she requested another attorney located within the city of the traffic court
She was assured her referral was the closest attorney in the county and that he
handles the LS traffic matters for that courtUntil the call on 1/4/18, there
was no indication that there was a problem with the legal services.We want Ms*** to know that we
take our responsibilities very seriously and take pride in making sure that our
business is conducted in accordance with the terms of our membership contracts
and with our policies and proceduresAfter a review of this complaint and of
her membership file, we have determined that the Provider Attorney offered and
provided appropriate legal services for Ms***'s matterMembership fees
and cancellations were handled in accordance with the provisions of this
membership contract and the company policies and proceduresDrafts were made
in the amount pursuant to her authorizationThe memberships were cancelled
when her written request was receivedThere was no information relayed on Ms
***'s calls regarding deployment of her husbandAs to Ms***'s
statement that she just realized drafts were still being taken from her credit
card, LS abides by Federal Reserve laws which state that a company is not
responsible to refund any fees not reported to them within days of the
paymentEach individual is personally responsible for the maintenance of their
own personal account, not their bank or the company.This is to confirm that Ms***'s
memberships are cancelled and a refund regarding the last draft of $on
the LS membership, and $on the IDShield membership, have been issued to
her credit cardShould you have any further questions regarding this matter,
please feel free to contact our office

April 12, Revdex.com Attn: *** *** South Dewey Oklahoma City, OK RE: *** L*** Complaint Case No*** Membership No*** This is in response to further correspondence you received regarding the above referenced complaintMs***’s complaint has been thoroughly reviewed, and our position has not changedHer membership is canceled, no additional actions will be taken. Per her request there will be no further communication on this matter by LegalShield, therefore, we are closing our fileRespectfully, *** *** LegalShield Consultant, Regulatory Compliance

Initial Business Response /* (1000, 5, 2015/07/14) */
July 14,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above referenced
complaint
Ms***'s complaint is that she feels she was given incorrect advice by her Provider firm which was harmful to her caseShe states she was representing herself and that following the given advice cost her $in sanctions, which she has been paying while on a very limited incomeAfter reviewing the situation with other attorneys, she says the initial procedure she should have taken had not been discussed and requests that the Provider or LegalShield be responsible for reimbursing her the sanction expense
Ms*** *** first became a member with LegalShield (LS) formerly Pre-Paid Legal Services Incon 7/26/Her application was processed for $27.00, which was for the first month LegalShield (LS) membership fee of $and included a $enrollment feeCurrently her membership is drafted from a credit card for monthly payments of $on the 26th of the month
Upon enrollment, a member is assigned to a Provider Law Firm, which provides legal services to our members within a given areaWe do not provide legal services, but rather our plan provides for certain benefits which are provided by the member's Provider Law Firm or an attorney that they might refer him to for particular matters
After review of this complaint, we find that LegalShield has provided the services with access to her Provider Firm per her membership contractAs Ms*** has concerns about the legal services she was rendered by the Provider Attorney, that is a matter she would have to pursue through other sources, as we do not provide those benefits through our officesWe consider this complaint to be closed with our office
Respectfully,
*** ***
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (3000, 7, 2015/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The following quotes are excerpts from Legal Shield marketing used on their website to explain their service to current and prospective clients
"In 1969, our founder, *** *** had an epiphanyHe found himself financially unprepared for the legal costs he incurred from an accident even though it was not his faultFrom that day forward, he was determined to make sure everyone has access to legal protectionNo matter how traumatic or trivial the situation"
"Today, Legal Shield, continues our mission by providing legal protection to over a million members in states and four Canadian provincesOur network of dedicated lawyers works diligently to keep individuals, families and businesses safe, 24/7/365."
These two quotes are the quintessential explanation of the driving force behind Legal ShieldIn a nutshell they offer protectionThat protection comes in the form of their network of Provider Attorneys
But what happens, if instead of protecting Legal Shield clients, their dedicated network fails? In frustration, I contacted my Legal Shield attorney, *** *** with Parker Stanbury, on March 28, for adviceI explained my situation and gave her a copy of the MSA for her reviewShe told me that I had a clear cut case of Contempt of CourtWe discussed the possibility of my representing myself and she assured me that because my Marital Settlement agreement proved my case, representing myself would be a routineShe then gave me the form numbers I should use to represent myself in this actionShe never mentioned any other options, nor did she advise or suggest that I would be wise to hire an attorney as opposed to representing myselfI learned too late that a Contempt of Court order is NEVER to be used in Family Court, and that her suggestion that I would be able to represent myself in court had dire consequences for meI found out (again too late) that instead of filing a Contempt of Court, I should have filed a Request for Arrears
I trusted Legal Shield to protect meThat service to protect is the legacy that Legal Shield sellsThey promise to "take away the fear of lawyers"Parker Stanbury refused to admit to giving me bad advice even when I gave them written proof (transcripts) from two attorneys and the Commissioner presiding over my caseThat was when I contacted Legal Shield to arbitrate the situationHowever, they sent me back to Parker Stanbury who basically told me, we don't care about your written proof (transcripts), we did nothing wrong
Who should be responsible for insuring that Legal Shield clients receive the protection from Provider Attorneys as promised? Legal Shield makes the promiseLegal Shield markets that protectionLegal Shield needs to be responsible for policing the actions of the attorneys they hireIf no one takes the responsibility to police the actions of the Provider Attorneys, they have no incentive to fulfill their obligation to Legal Shield clients and all Legal Shield clients are in danger of being given advice that could be devastating to them
!!THE ONLY ENTITY THAT CAN FULFILL THAT OBLIGATION IS LEGAL SHIELD!!
I believe that nothing will come of this explanation, because I am just a single insignificant person
Why should anyone or any entity listen to me?
Legal Shield has shattered all the faith I had In them to fulfill their promise that their highly paid Provider Attorneys will protect me by advising and guiding me through my personal legal jungleI asked for professional adviceI asked for professional guidanceAnd I asked for professional protectionI was treated as though I was insignificant and unworthyI have always been a very well adjusted adultHowever, the ordeal I have been through with my divorce, being deceived by my ex into moving away from my family, and this situation has thrown me into a severe depression
Two corrections to Legal Shield response: 1) I was not representing myself when I contacted Parker Stanbury2) I have not been able to afford monthly payments to my ex-husband (who makes in excess of $100,000/yr compared to my $33,000/yr)I have a lawyer who has filed to get my payments reduced from $350/month to $100/monthEven if I get that rate, it will still be a hardship for me
Final Business Response /* (4000, 9, 2015/07/28) */
July 28,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This is in response to further correspondence you received regarding the above referenced complaint
Although we sympathize with Ms*** on her courtroom experience, we are not responsible for the judge's decision and ultimate result on her legal issueThe basis of Ms***'s complaint is the legal advice given by the attorneyLegalShield has full filled the membership contract by providing access to her Provider Firm for legal benefitsLegalShield has an agreement with our Provider Attorney Firms to provide legal service according to benefits under the membership contractWe do not provide legal advice, that being a service of an attorneyPer our contract, General Provision Q, the Provider Attorney reserves the right to make independent professional judgments and decisions on any matterOur Company will in no way influence or attempt to affect the rendering of professional services of the Provider Attorney, that prerogative being reserved by the Provider AttorneyAfter a thorough review of all available information, we have concluded that there is nothing further we can do to assist Ms***
Respectfully,
*** ***
Consultant, Regulatory Compliance

February 15,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK
RE: *** *** Complaint Case No***
Membership No***
This letter is in response to the above referenced complaint
Ms***'s complaint is that
LegalShield (LS) is not providing appropriate coverage for the traffic citation she receivedShe states the referred attorney did not follow through with the negotiated plea with the court which led to her almost having a warrantMs*** says that she could not get in touch with the attorney regarding the wrong final disposition on her case and impending warrant which added to her distressShe is dissatisfied about this case and not getting the services she's paid for through the membership
Ms*** *** has been a member with LegalShield (LS) (formerly Pre-Paid Legal Services Inc.) since 9/26/
Per information in her membership file, Ms*** initially contacted the Provider Attorney regarding this traffic matter on 10/23/and was referred on 11/12/This matter occurred in July 2015, and the case needed to be arraigned and a trial requested before the attorney could assistMs*** attended her arraignment in December and a trial date was set for 1/12/Her referred attorney attended court with her on 1/12/The conclusion on the case was an agreement by the judge for an amended pleaWhen Ms*** went to pay the fine on 2/4/16, she found the amended plea was not recordedShe was upset that the attorney did not follow through on the caseWhen she called the referral attorney, she was told he was in court and unavailableOn 2/5/16, the attorney did relay a message through his secretary that he was contacting the prosecutor and would make sure the records reflected the correct disposition that was agreed to, and suggested she pay the fine as discussedAs both the referral attorney and the prosecutor were in court for trials, the records did not get corrected the same day, but was updated by 2/8/The error was by the court clerk on this caseThere was no error or neglect by the referral attorney; there was also no warrant issued
Ms*** filed a service complaint through our offices the same day she tried to contact her Referral AttorneyWe have a very efficient attorney complaint resolution system, in which LegalShield investigates all complaints filed by members against Provider Law Firms and Provider AttorneysPer available information in Ms***'s file, this complaint was researched and the result discussedAn entry error by the court clerk was corrected and the file reflects the proper dispositionAs she could not be reached after several phone calls, the result was relayed to Ms*** in a detailed voice message
After a review of this complaint and of her membership files, we have determined that Ms*** was provided benefits according our contractual responsibility and that the Provider Attorney correctly and timely assisted the memberSubsequent to receiving this Revdex.com complaint, we have received a written cancellation from Ms***, which has been posted; therefore, her membership is currently cancelledThere does not appear any further actions are needed regarding this matterShould you have any further questions, please feel free to contract our office
Respectfully,
*** ***
Consultant, Regulatory Compliance

This letter is in response to the correspondence you
received regarding the above referenced complaint.Ms*** states she has
sent documentation several times to add her son as a dependent to her
membershipShe says she has called the Indiana Provider Law Firm for several
legal issues
regarding her son but has not been assisted with any of themShe
is demanding a year of membership fees for her inconvenience and help with the
legal matters.Ms*** *** became a member
effective 7/18/After cancelling in 2004, she reinstated the LegalShield
membership on 10/16/Upon receipt of this Revdex.com complaint
we have researched the basis of her service issuesHer membership file
indicates Ms*** contacted the Indiana Provider Firm on 12/6/17, regarding
a legal issue for her sonAt the time an intake was entered, her son was not
verified as an eligible dependent on her membershipAdditional documentation
was required for her son to be confirmed for coverageRecords further show our
office did receive the necessary documents later that day and the dependent was
authorized.After review, it has been
determined that there was an error when the Provider Attorney was scheduling
for consultation on Ms***'s legal intakes, and the eligibility of her
dependent was not noted on their fileWe sincerely regret Ms***'s
experience was less than positive, and apologize for any inconvenience that was
caused regarding this legal matterWe would like to assure her that we take
our responsibilities very seriously, and take pride in making sure that our
business is conducted in accordance with the terms of our membership contracts
and with our policies and proceduresIn order to meet our expected high
quality of services, the procedures taken on this legal issue has been
addressed and discussed with the appropriate staffAs this error on 12/6/
delayed Ms*** in getting the legal services needed for her son, we are
crediting her membership for a monthThe regularly scheduled LS membership
payment will not be drafted on January 16; the membership is paid to date until
2/16/18,with the next draft to
bill on 2/16/18.We have been informed that Ms***
and son are currently being assisted as needed by the Provider FirmShould you
have any further questions regarding this matter, please feel free to contact
our office

Mr*** is requesting
the remainder of membership fees that were paid in for his LegalShield (LS) and
an IDShield membershipsHis initial complaint listed a
total of $Our
files shoe a ttotal of all membership fees and the enrollment fee is $69.80.We had reviewed Mr***'s original
Revdex.com complaint recieved and had entered an associate
resolution intake per the allegations of mispresenting the serviceWe issued a
prorated refund on his credit card for the memberships when his written
cancellation was receivedThe refund was for a total of $29.90; which was the
month fee drafted on 11/6/17.We regret the plan did not meet Mr.***'s expectations
for his matterAfter further consideration, in behalf of good customer
relations, we are refunding the first month's membership fees, for an
additional $The $enrollment fee is not refundableThis additional
refund is also being issued back to his credit card accountWe feel this
resolves this matter and are closing our file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This letter is in response to the above referenced
complaint.Mr
***'s complaint is that the LegalShield (LS) membership is difficult to
cancel and he has tried sending his cancel request by email, fax, and by mail,
but LS says they are never receivedHe states he just wants the
membership
cancelled.Mr*** *** enrolled for an
LegalShield (LS) membership by web application on 2/15/The application
authorized $for the first month and a $enrollment fee on his credit
cardIt also authorized on-going monthly payments of $on the 25th of each month.Per receipt
of this Revdex.com complaint, we have reviewed Mr***'s
membership fileMr*** called our Member Services on 1/29/18, and requested to cancel the membership. In regard
to this call, a 30-day hold was
placed as a courtesy on the membership files to stop the next draft on 2/25/
from being chargedMr*** was informed we require written request to be
received to complete cancellationIn accordance with the
General Provision "R" of his membership contract, you may cancel at
any time by giving written notice to the Company, and entitled to be reimbursed
the unused portion of the membership fees, calculated on a pro-rata basis over
the period of the ContractOur procedure is to transfer a member who wishes to
cancel to a special IVR line that explains the process and gives options on how
to submit their cancel request.Subsequently, on 2/14/18, LegalShield
received the Revdex.com complaint Mr*** filed.After this investigation of Mr
***'s complaint, we have determined that our company procedures and policies
have been properly followed for billing and cancellation of the membershipTo
date, we still have not received his written cancellation; therefore, we are
considering this Revdex.com complaint his written request and the
membership has been terminated.Should you have any further
questions, please feel free to contract our office

Complaint: ***
I am rejecting this response because:It's not resolved My complaint still stands
Sincerely,
*** ***

February17,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK
RE: *** *** Complaint Case No***
IDT Membership No***
This letter is in response to the above referenced individual's complaint
MsHarris's complaint is that she did not have access to call to cancel during our company's business hours due to her work scheduleShe says she was unable to email due to a problem with her log inMs*** states the service is inadequateShe wants the membership cancelled and to stop emails
Ms*** *** enrolled as a member of IDShield (IDS), August 2, 2015, by submitting an online web applicationA confirmation of enrollment for the IDS membership was emailed to her web address from the applicationUpon activating her monitoring service, Ms*** received a monthly emailed reportOur company received an email from Ms*** on 2/13/16, requesting to cancel her membershipOur Member Service department responded to her email on 2/14/by confirming receipt of her request and informing her she could retain our email as confirmation for her recordsHer cancel request was forwarded to the correct department and posted to her membership
On 2/16/our company received the Revdex.com complaint which appeared to have been submitted on 2/13/16, the same date we received MsHarris's cancel requestKroll, the company that provides the monitoring services, has been notified and will send an email confirming her monitoring has been discontinuedThis will conclude any additional emails sent regarding this membership
We apologize if there was any confusion with contact information regarding her IDShield membership plan or proceduresWe assure Ms*** that we take our responsibilities very seriously, and take pride in making sure that our business is conducted efficiently and accuratelyOur Membership Service Professionals can be reached by our toll-free number, or by email, from Monday - Friday, 7-CSTAs this membership is now terminated, we will consider this file closedShould you have any further questions regarding this matter, please feel free to contact our office
Respectfully,
*** ***
Consultant, Regulatory Compliance