LegalShield

Complaint: [redacted]
I am rejecting this response because:This company lied to me, from day one. It's been one lie after another. The gentlemen who sold me my membership, and then I heard from one person this guy who lied to me was supposed to...

call me back. And it's never happen. Per your last email you had stated that I sent you an email asking you for a refund. Thanks for my refund!! But I've never sent you an email asking you such a question. Like I said, it's been one lie after another. And no  not going away. You people can't take advantage of those who are less fortunate. Those who struggle for a dollar. And you want to keep lying and say I'm sorry to make me go away. As I stated before, do you have any idea what it took me to come up with the money?!?! Only to be lied to.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: services of drafted legal documents were not done correctly. They misspelled both [redacted] and my name after I told them in a call back to correct our names. This was not done so and all legal documents including [redacted] , Statuary...

Durable Power of Attorney , Medical Power of Attorney and Hipaa release form had both my mom's [redacted] and my name [redacted] misspelled as I said After the call back in which I directly told them to correct these errors . I ask for what is rightfully due to me. Nothing more nothing less. Thank you. Thanks
Sincerely,
[redacted]

Ms. [redacted] states she had
cancelled four months ago, and wasn't aware she was still being billed until
recently. She says she sent a letter but was told it was not received. She has
emailed her cancel request and is requesting a refund for the past four months
fees.Ms. [redacted] became...

a member
of LegalShield (LS) and IDShield effective May 20, 2017 by enrollment on a web
application. On that date, a draft in the amount of $49.90 was completed from
the credit card account authorized for the monthly payments, to pay for the
first month's LS fee $19.95, the first month's IDShield fee of $19.95 and also
included a non-refundable $10.00 enrollment fee. Payments were set to be
drafted on the 20th of each month.After the memberships processed, the
first contact by our company was regarding billing information on Ms.
[redacted]'s file. A precancel call by our Member Services was made on 9/11/17
regarding a credit card decline for membership fees. Per the call, Ms.
[redacted] indicated she was undecided whether to keep the membership or not.
The Member Service Professional relayed that if the credit card billing did not
go through, she could not use the services and eventually the membership would
cancel on 10/18/17 for non-payment. Our system automatically attempted to re-draft
on 10/15/17 for the missed payment, and this time the billing was approved. The
payment brought the membership out of pre-cancel and back on a scheduled draft
schedule. All contact by the member are noted in the membership file. We do not
show any written cancel letter received from Ms. [redacted]. The next contact by
Ms. [redacted] was on 1/25/18, when she called to cancel. She was informed that
in accordance with the contract (General Provisions, "R") the member
may cancel the Contract at any time by giving written notice to the Company.
Upon receipt of a cancellation, any refund is calculated on a pro-rata basis. A
30-day courtesy hold was placed on the credit card information so that the
2/20/18 payment would not be drafted, and allows time to receive the written
cancel request. the contract requires written cancel request.  She emailed her cancellation and verified we
had received on 1/25; subsequently, we also received this RevDex.com complaint.LegalShield abides by
Federal Reserve laws which state that a company is not responsible to refund
any fees not reported to them within 60 days of the payment. Each individual is
personally responsible for the maintenance of their own personal account, not
their bank or the company.We want Ms. [redacted] to
know that we take our responsibilities very seriously and take pride in making
sure that our business is conducted in accordance with the terms of our
membership contracts and with our policies and procedures. After a review of
this complaint and of this membership file, we have determined that the
membership fees were handled in accordance with the provisions of this
membership contract and the company policies and
procedures. Drafts were made in the amount pursuant to her authorization. Her
membership cancellation is being processed upon receipt by our office of her
written request. In behalf
of good customer relations, we are refunding the two months LS membership fees
of $39.90, and two months on
the IDShield membership for $39.90. This refund should reflect on her next
credit card statement.. Should you have any further questions, please feel free
to contract our office.

This letter is in response to the above referenced
individual's complaint.Ms. [redacted] states she enrolled for a
LegalShield (LS)membership and as an independent sales associate on 9/14/17.
The application authorized $29.95 from her credit card, which was $19.95 for
the first month LS membership...

fee, and a $10.00 non-refundable enrollment fee.
The associate application authorized $99 to processher agreement for training supportand start up materials
in order to sell membership plans.
She says a few days after enrolling she changed her mind, and decided not to
continue. She sent in a cancel request and called later to verify it was
received. Ms. [redacted] says she was increasingly dissatisfied when she was told
there was a delay whenever she called about getting her refund.We apologize for the delay in
processing Ms. [redacted]'s cancel request. Our goal is to be as efficient as
possible with our company procedures, and we continue to strive to improve the
steps necessary to post information to our files. Her LS membership is now
terminated and a refund for her membership feeof $19.95, as well as the $99 for the associate agreement, has been refunded back to the credit card on file. This credit should be
reflected on her next credit card statement.We regret that Ms. [redacted] has decided
not take the opportunity to use the legal services provided under membership.
Our Lega!Shield plan contract provides many valuable benefits under the nominal
monthly membership fee, including a will, power of attorney, and living will
documents, as well as legal advice on many everyday situations we all
encounter. We hope Ms. [redacted] will consider a membership at a later time.As refunds have been completed, we consider this file
closed.

Ms.Antionette [redacted] enrolled for a LegalShield membership {formerly Pre-Paid Legal Services Inc.) on November 22, 1998. The membership had
several lapses due to cancellations. The membership was last active from
1/27/2011 through 3/12/2012. Ms. [redacted] had authorized for a payment of $19.95 on the...

24th ofeach month from a credit card for fees to continuethemembership.Ms. [redacted]'s complaint is
that she has been denied a current membership for services. She states she has
never done business with LegalShield and has the right to services. She
requests that she be processed for a membership.Per review of Ms.
[redacted]'s file, she had utilized her membership benefits until February 2012.
Our company had rebranded as LegalShield in 2011. No benefits, policies, or
services had changed with the name change. Ms. [redacted] had contacted our company
2/8/12 to relay she was dissatisfied with the legal service she had received
and requested fees to be refunded. After being informed that the January
payment did not go through, and there was no refund due, she subsequently
disputed charges with her credit card company. On 3/12/12, the membership cancelled
due to non-payment.LegalShield received a
request that this membership be reinstated on May 25, 2017. It was
our company option to decline Ms.[redacted]'s request and have notified her of our
decision. Per our contract General Provision "V", it is the company's
option whether to reinstate a member. We have concluded that there is nothing
further we can do to assist Ms. [redacted], and suggest she seek legal counsel from
other sources.

This letter is in response to the above referenced
complaint.Mr. [redacted]'s complaint is
that the LegalShield attorney did not provide appropriate legal services which
led to mishandling of his case. He is requesting his fees regarding a
unauthorized protective order be refunded.Mr. [redacted] F....

[redacted]
enrolled for a Legalshield (LS) (fka Pre-Paid Legal Services, Inc.) membership
on 11/13/01. The membership provides various legal benefits, including services
for domestic related issues at a 25% discount.Per receipt of this
Revdex.com complaint, research of Mr. [redacted]'s file shows he called
his Provider Attorney in February regarding the issue of a protective order
being filed against him. Mr. [redacted] is upset that the protective order was approved
because of his attorney. An attorney cannot block someone from filing a
protective order. It may be argued that it shouldn't be granted, but the judge
makes the decision to issue the order. 
Mr. [redacted] had the choice to let the order stand or to appeal.  He also indicates that at his divorce hearing he was not allowed to make a statement. It is not part of normal court procedures for the partiesto make statements as part of this process, not up to the attorney. The
matter of the protective order has been appealed and withdrawn. The divorce has
been completed.We want Mr. [redacted]to know that we take our responsibilities very seriously, and take
pride in making sure that our business is conducted in
accordance with the terms of our membership contracts and with our policies and
procedures.  Per review of the
membership, Mr. [redacted] was given appropriatelegal services.                            Should you have any
further questions regarding this matter, please feel free to contact our office.

Initial Business Response /* (1000, 5, 2015/07/14) */
July 14, 2015
[redacted]
Revdex.com
Attn: [redacted]
17 South Dewey
Oklahoma City, OK XXXXX

RE: [redacted] Complaint Case No. XXXXXXXX
Membership No. XXXXXXXXXXX
This letter is in response to the above...

referenced individual's complaint.
Ms. [redacted] became a member of LegalShield (LS) effective 5/17/01. We received Ms. [redacted]'s paper application, with bank account information she authorized to be drafted for $36.00, which was her first month's membership fee of $26.00 and a $10.00 enrollment fee. The account was authorized for continued monthly drafts until changed to a credit card account which is currently used for payments, being drafted on the 14th of the month.
Ms. [redacted]'s complaint is that she has had problems with her membership payment due to an error by LegalShield. She states that she had called the Provider Attorney and was treated rudely and unprofessionally by the staff. She says she was then transferred to LS Member Services where the staff were also rude. She requests that her experience with the service be pleasant and that LS enter accurate billing information.
Per review of her membership files, Ms. [redacted] contacted her Provider Attorney's office on 7/7/2015. When the Provider Firm intake representative asked her to repeat her name, she refused to continue the call and demanded a supervisor. Subsequently, Ms. [redacted] was transferred to Member Service, as her membership indicated a billing issue which needed attention. The billing record shows that the credit card draft for her membership fee on 6/14/15 was declined as the card being restricted; our system retried the draft several times over the next week, but the draft did not go through. The missed payment resulted in a letter being sent out, as well as a phone message left, which informed Ms. [redacted] she needed to contact LS regarding her membership.
Per our company's required procedure, the member's name, address, and phone number are verified to be current and correct on every in-bound call. These same procedures are also followed with calls to the Provider Attorney. This procedure is followed for accuracy on the membership and to ensure security of the member's private information.
Upon receiving the transfer to Member Service, the Member Service Professional (MSP) initiated the call by asking Ms. [redacted] to verify basic information on the membership. Ms. [redacted] refused to verify any information for the MSP, and instead wanted the representative to relay all the billing information to her. She was informed several times that unless Ms. [redacted] could comply with verification procedure, no billing information could be given. The call escalated and was transferred to a supervisor. Ms. [redacted] again would not complete the verification but ultimately did supply the last numbers of credit account on file. The supervisor informed her that it appeared the cards' expiration date was expired and needed to be updated. Some credit card companies automatically update the expiration date through the system and some do not. Ms. [redacted]'s card required a call to be updated. This is not due to any error by LS; it is according to how that credit card company allows updates through their network. Again, Ms. [redacted] refused to provide payment information to bring the membership current stating she was calling from a public place which was not secure. The call again escalated, when the supervisor attempted to transfer to higher authority, Ms. [redacted] disconnected the call. Upon Ms. [redacted]'s subsequent call, her credit card information was obtained and the membership brought current for the missed June payment, and will be billed for future monthly membership fees.
We take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures. Per our review, our company procedures regarding member's calls to LS and to the Provider Firm were correctly followed. Furthermore, it should be noted that the verification procedures will continue on any future calls by Ms. [redacted], or any other member, calling LS or the Provider Firm. If verbal verification with LS is an issue for a member, they are welcome to contact Member Service by mail as an alternative. Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
[redacted]
Consultant, Regulatory Compliance

This letter is in response to the above referenced
complaint.Mr. [redacted]'s complaint is that he
did not get proper service regarding his legal issues. He states he and his
spouse had a problem involving an employment matter and were requested to send
in documents; that after doing so, did not...

get any assistance. Later, when he
had a problem with his computer being hacked. the attorney advised to take to a
computer specialist before he could help. When Mr. [redacted] tried to call to
cancel, he was told he would have to send in writing.Mr. Joshua [redacted] has
been a member with LegalShield since enrolling online for membership on 9/8/16.
The application authorized the first charge of $39.90, which was for the first
month of membership and a $I0.00
enrollment fee. Ongoing membership payments were authorized and scheduled for
the 8th of
each month.Mr. [redacted] first contacted
Lega1Shield on l 1/9/16 by emailing our Member Service that he was unhappy with
the service and would be seeking a full refund. Upon receipt of his email, a
formal resolution request was entered through our office. We have a very
efficient attorney complaint resolution system, in which LegalShield
investigates all complaints filed by members regarding benefit services. Per information
in the resolution request, our Provider Attorney contacted Mr. [redacted] and
found that he had retained an attorney outside of Lega1Shield before becoming a
member. That attorney recently declined their case. The [redacted]s' were needing
legal help but had not contacted the Provider Attorney on this employment issue
previous to the email. The attorney discussed the matter and asked for
documents to be sent for review. The documents were received, reviewed, and on
11/21/16 the Attorney spoke to Mr. [redacted] again regarding additional
information needed. The Provider Attorney did not receive anything more; the
file was later closed pending receiving the information. Records show that in
January Mr. [redacted] had contacted the Provider Attorney about his computer
being hacked; he was advised to get aspecial computer
technician to exam. It was explained that after the
technician provided a report, the attorney would discuss what his options were.
Mr. [redacted] did not contact the Provider after this consultation.Mr. [redacted] called our Member Service
on 1/25/17 to cancel his membership and request a refund. In regard to the
call, a 30-day hold was placed as a courtesy on the membership file to stop the
next draft on 2/8/17 for payment.The Member Service Professional
informed him that a written request is required to complete cancellation, and
that refunds are pro-rated upon request with the receipt of cancel. In
accordance with the General Provision "R" of the membership contract,
you may cancel at any time by giving written notice to the Company. The Named
Member shall be entitled to be reimbursed by the Company the unused portion of
the membership fees paid for the Contract, the amount to be calculated on a
pro-rata  basis over the period of the
Contract. Any enrollment fees are considered earned when
paid and will not be refunded should the Contract be cancelled.         Mr.[redacted] relayed he had a legal service problem and
wanted to file a complaint. Member Service confirmed from the closed complaint
on file that he had been advised by the attorney of necessary documentation
needed. Until he could submit that information, there was nothing furtherthat the attorneycould do on his legal matters.Member Services received a second
call to call on 2/2/17. Mr. [redacted] restated his complaint about service and
was unhappy that he could not cancel the membership by his call. Again he was
informed we require a written request for cancellation. As of receipt of this
Revdex.com complaint, we had not received a written cancellation
from Mr. [redacted]; therefore, we have cancelled this membership per this
complaint as a written request. As the paid to date of the membership was
2/8/17, and the cancel date 2/13/17, there is no refund being considered of any
membership fees.We want Mr. [redacted] to know that we
take our responsibilities very seriously, and take pride in making sure that
our business is conducted in accordance with the terms of our membership
contracts and with our policies and procedures. 
Per review of this membership, legal services were provided
appropriately according to the contract, and the service complaint and
cancellation procedures were correctly followed. Should you have any further
questions, please feel free to contract our office.

Ms. [redacted] became a member of LegalShield (LS), on March 27, 2009. After cancelling due to non­payment, there was a lapse in the membership from 10/26/09 through 6/28/16 when she reinstated the membership by an online application. On 9/28/16 the membership was again cancelled per her request;...

the membership was just recently activated by reinstating by phone on 12/12/16. Ms. [redacted]'s complaint is that our website is misleading by saying a member will receive consultations and letters written by an attorney. She states she has not received legal assistance, and indicated she does not find the membership useful. Upon receipt of this Revdex.com complaint, we have reviewed her file. Over the course of the membership, Ms. [redacted] had four legal intakes, the last three regarding the same issue involving code enforcement. Our research shows she contacted her Pennsylvania Provider Attorney, who provided multiple consultations, reviewed her documents, and had also sent letters on her behalf. At two different times, she was offered referrals at the 25% discounted service for representation, which she declined. She was advised that, unfortunately, her legal issue was difficult to pursue successfully. It was subsequent to this consultation that Ms. [redacted] filed the Revdex.com complaint. We want Ms. [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures. Our website gives an outline of benefits provided under our Legal Shield plans. Each member's issue is discussed with their Provider Attorney as to what legal actions are appropriate. After a review of this complaint and of her membership files, we have determined that Ms. [redacted] was provided benefits according our contractual responsibility and feel the attorneys correctly and adequately assisted the member with this case. The most current information in Ms. [redacted]'s file reflects she called our Member Service on 2/l /17, and provided an updated credit card account for future on-going fees. It would appear Ms. [redacted] has decided to continue her membership and services offered. Should you have any further questions regarding this matter, please feel free to contact our office.

April 14, 2016 Revdex.com Attn: [redacted] 17 South Dewey Oklahoma City, OK  73102               RE:      [redacted] W. [redacted]     Complaint Case No. [redacted] Membership No....

[redacted] This letter is in response to the above referenced complaint. Mr. [redacted]’s complaint is that he called to cancel his LegalShield (LS) and IdentityShield (IDS) membership within days of enrolling, and has sent several emails but cannot confirm he is cancelled.  He was also told he would need to request for a refund in writing, which he had done.  He is requesting a refund of the membership fees. Mr. [redacted] enrolled for a LS and IDS membership on 3/28/16, with authorized drafts on his credit card account for $26.95 a month for both membership fees.  The first draft was for a total of $36.95, which was $17.00 for the LS, $9.95 for IDS, a $10.00 non-refundable enrollment fee.  Mr. [redacted] called LS Membership Services on 3/31/16, stating he wanted to cancel his memberships and wanted a refund. In regard to the call, a 30-day hold was placed as a courtesy on the membership file to stop the draft for the upcoming April payment. Mr. [redacted] was informed we require written request to be received to complete cancellation. In accordance with the General Provision “R” of his membership contract, you may cancel at any time by giving written notice to the Company. The Named Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for the Contract, the  amount to be calculated on a pro-rata  basis over the period of the Contract.  Our procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them.  As the call was disconnected before the transfer was complete, our system sent out a cancellation waiver to Mr. [redacted] by mail. Our company received his emailed cancel request on 4/1/16, and additional emailed requests on 4/4/ and 4/5/16, which were forwarded to be processed. Although we are disappointed that Mr. [redacted] did not find the services he expected for his legal issue, we do feel our LegalShield benefits, as well as the IdentityShield coverage, of great value in numerous areas on a daily basis to our members.  We want Mr. [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures.  Our billing and cancellation procedures were correctly followed for his memberships.  LegalShield posted his cancellation request when received, which has been reviewed and issued a refund.   A credit of $26.95 has been applied to Mr. [redacted] credit card and should be reflected on his next credit card statement.  Should you have any further questions, please feel free to contract our office. Respectfully, [redacted] Consultant, Regulatory Compliance

Initial Business Response /* (1000, 8, 2015/11/25) */
November 25, 2015
Revdex.com
Attn: [redacted]
17 South Dewey
Oklahoma City, OK XXXXX

RE: Faustino Santucci Complaint Case No. XXXXXXXX
Membership No. XXXXXXXXXXX
This letter is in response to the above...

referenced complaint.
[redacted] Meyers submitted this complaint, stating she is [redacted] spouse. [redacted] first enrolled with a LegalShield (formerly Pre-Paid Legal Services, Inc.) membership 12/18/2003. He held an active membership until 3/16/06, later reinstating on 7/16/12 until the filing of this complaint. The membership is drafted monthly on a credit card for $17.00 on the 16th of each month.
Ms, [redacted]' states the LegalShield employee she spoke to gave wrong information and refused to assist appropriately with cancelling the membership. She is upset that she was required to update the address on file, and also concerned that her information would be shared with 3rd parties outside of LegalShield.
Per review of Mr. [redacted] membership files, there was no contact to our company since being reinstated on 12/18/12. Per phone to our Member Services on 11/9/15, the caller, [redacted] identified herself as [redacted] Faustino Santucci's spouse. As the membership did not list her as spouse, the Member Service representative asked if Mr. [redacted] was available. Mr. [redacted] entered the call and was identified. Before he could update the address, he indicated he had to leave and said [redacted] would finish the call. It is our company procedure to verify the caller, the address, phone number and email address on file, on every call. Not only is it a safety procedure, it also ensures correct information should any alternate contact be needed with the member.
In regard to the call on 11/9/15, a 30-day hold was placed as a courtesy on the membership file to stop the draft from the credit card for the November 16th payment. Ms. [redacted] was then informed we require written request to be received to complete cancellation. In accordance with the General Provision "R" of this membership contract, you may cancel at any time by giving written notice to the Company. Our procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them as follows:
Your membership contract requires a written request to cancel. We have placed a temporary 30 day hold on your account and will be sending a cancellation waiver to be completed and returned to our offices. If we do not receive your request within 30 days, the hold will be removed and your payments will resume. PLEASE NOTE: it is your responsibility to verify receipt of your request to our offices. Instructions for the verification process are explained on our waiver. Should you fail to confirm delivery of your request to our offices, LegalShield will not be responsible if further deductions are taken from your account.
To repeat the cancellation instructions press 1. To select a delivery method for your cancellation waiver, press 2. For information on sending your own written request to cancel, press 3. To hear these options again, press 4.
[redacted]
November 25, 2015
Page 2
The option was selected to receive a cancellation waiver to be sent to her by email. Our company received a cancellation email on the same date, which was sent to be processed.
We want Ms. [redacted] to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures. Our company strictly abides by our Privacy Policy, which to address Ms. [redacted]' concerns, specifically states "In no event do we disclose your personal information to companies that will use that information to contact you about their own products or services." Our Privacy Policy can be viewed in its entirety on our LegalShield.com website. We have found that our verification and cancellation procedures were correctly followed for this membership. The cancellation request has been posted to the membership, therefore, we consider this matter closed. Should you have any further questions, please feel free to contract our office.
Respectfully,
[redacted]
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (2000, 10, 2015/11/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Mr. [redacted] states he has tried
cancelling for over a year, and has sent in several emails and letters. He says
he spoke to a Lega!Shield representative in July 2017 to cancel but was
informed he needed to send an email. Mr. [redacted] says he did send the email but
that the charges started back on his...

account in September. He wants the
membership cancelled and to be refunded for the past year as he hasn't used the
service.Mr. [redacted] became a member of LegalShield (LS)
effective February 4, 2014 by enrollment on a web application. On that date, a
draft in the amount of $27.00  was
completed  from  the credit card  account authorized for the monthly payments,
to pay for the first month's membership fee $17.00 and also included a
non-refundable $10.00 enrollment fee. Payments were set to be drafted on the 4111 of each month.From date of enrollment until
7/13/17, our company did not have any contact by Mr. [redacted]. Our records show
two company greeting calls in March 2014, where voice mail messages were left. On
5/21/15 and 6/27/16, LS annual privacy notice emails were sent. After the
November 2016 draft for payment was unsuccessful, several pre-cancel phone
messages were left from I0/25/16 to l
1/30/ l6. The December 2016 draft was
completed, and the normally scheduled payments continued. On 6/16/17 our annual
privacy notice email was sent. Mr. [redacted] called our Member Services on 7/13/1 7, statinghe had cancelled years ago. The Member Service representative relayed that his file did
not show he had ever previously called our company. He then insisted his
membership be cancelled by phone. He was informed it was required in writing
and that the IVR message would give options to send his cancellation. Per the
call, Mr. [redacted] was informed that in accordance with the contract (General
Provisions, "R") the member may cancel the Contract at any time by
giving written notice to the Company. Upon receipt of a cancellation, any
refund is calculated on a pro-rata basis. A 30-day courtesy hold was placed on
the credit card information so that the 8/4/17 payment would not be drafted, and allows time to
receive the written cancel request. We did not receive a written cancel
request, the hold on the account lifted, and drafts resumed with the 9/4/17 payment. LegalShield received Mr. [redacted] emailed cancel
request on10/10 /17,
subsequently, we also received this Revdex.com complaint.We want Mr. [redacted] to know that we
take our responsibilities very seriously and take pride in making sure that our
business is conducted in accordance with the terms of our membership contracts
and with our policies and procedures. After a review of this complaint and of
this membership file, we have determined that the membership fees were handled
in accordance with the provisions of this membership contract and the company
policies and procedures. Drafts were made in the amount pursuant to his
authorization. In the complaint, Mr. [redacted] referenced the email that he states
he had previously sent in July 2017. Please note, the email was addressed to suppo rt'lvlc galshci ldcorp.com instead of the correct address of [redacted]@legalshieldcorp.com.When an email is successfully
received, the member would in tum received a confirm receipt email from
LegalShield. As far as non-use of the service, because the Provider Law Firm
stands ready and willing to help our members, membership fees are earned
regardless of whether or not the member actually accesses their membership
benefits. This would certainly be the same with
any product that provides coverage for certain benefits (i.e. car insurance,
health insurance, etc.); membership fees are paid to assure that the benefits
are in place and coverage is available when needed.

Initial Business Response /* (1000, 5, 2016/01/14) */
January 14, 2016
[redacted]
Revdex.com
17 South Dewey
Oklahoma City, OK XXXXX

RE: [redacted] Case No. XXXXXXXX
This letter is in response to the above referenced individual's complaint.
We are unable to...

locate [redacted] in our membership database at the address, phone number or email address given. Should he wish to furnish our office with additional information that he believes would assist our office in locating his membership file, we would be more than happy to address his issues. The LegalShield Member Services number is XXX-XXX-XXXX. However, with the information at hand we are unable to investigate this matter.
Information that might help is:
Provide membership number(s)
A possible different first or last name
Membership may be under a spouse's name
Bank information as may be paying for another person's membership.
Thank you for your assistance in this matter. Should you have any further questions, please feel free to contact our office.
Respectfully
[redacted]
Consultant Regulatory Compliance

Mr. [redacted] is dissatisfied that the LS
services cannot assist his wife with her legal matter which involves her
employer. Her membership was taken out as a benefit through her employer. It is
an individual's option whether to enroll for a LS membership at a discount with
the group or to enroll...

outside that employment. The group contract has a
specific amendment which applies to all of its' enrollees. The employment
related exclusion will always apply to that group by which a member enrolled.
No.#1 of the amendment excludes from coverage under the membership any action,
proceeding or dispute related to the Named Member's employment; provided,
however, when specifically provided by a specialty plan, a member may be
entitled to administrative hearings benefits in accordance with contract terms.Mr. [redacted]'s complaint was reviewed by
upper management as to the current situation and our decision will not change.
The LS contract benefits are not available for this employer related matter.
Should Mr. [redacted] continue to dispute, the next step would be to request arbitration through the Revdex.com regarding this complaint.
Although we understand Mr. [redacted]'s concerns, 
no further actions will be taken by this office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/21) */
September 21, 2015
Revdex.com
Attn: [redacted]
17 South Dewey
Oklahoma City, OK XXXXX

RE: [redacted] Complaint Case No. XXXXXXXX
Membership No. XXXXXXXXXXX
This is in response to further correspondence you...

received regarding the above referenced complaint.
Ms. [redacted]'s states LegalShield made an unauthorized withdrawal on her account and now has overdraft charges because of it. She says she understood that she would be reimbursed for the overdraft fees but has not received a refund.
Ms. [redacted] enrolled for a LegalShield (LS) Membership effective November 14, 2014. The fee of $36.00, which was $26.00 for the first month and an enrollment fee of $10.00 was authorized on her bank account. She also authorized her account to be drafted on the 14th of each month for payment of $26.00.
Ms. [redacted] called our company twice on 8/14/15. On the first call she stated she wanted to cancel the membership; later on the second call, she had decided she only wanted a temporary hold on her membership and did not want to cancel. When she called on 8/17/15, she was very upset that the LS draft had been withdrawn on her account, and expressed she felt LS was responsible for her bank overdraft charges. The Membership Service representative informed that her that at the time of her call, there was no way for LS to hold the draft already being processed. She was also told that although LS was not responsible for refunding her overdraft fee, she could submit the charge with a request it be reviewed.
Our Membership Services received Ms. [redacted]'s written cancellation request, along with her bank charge for review, on 8/24/15. Her file was reviewed and a refund was processed for the membership payment of $26.00 drafted on 8/14/15. It was found that LS had not been informed in time by Ms. [redacted] to stop the payment already having been transmitted, and that she was responsible for her overdraft fee. Per the signed bank draft authorization on her application, the authorization remains in effect until it is revoked in writing.
We take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and procedures. Per our review, our company procedures were correctly followed regarding Ms. [redacted]'s billing and cancellation. Her membership is currently cancelled and a refund of $26.00 for the last payment taken was issued by check on 9/9/15. Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
[redacted]
LegalShield Specialist
Regulatory Compliance

Initial Business Response /* (1000, 5, 2015/10/02) */
October 2, 2015
Revdex.com
Attn: [redacted]
17 South Dewey
Oklahoma City, OK XXXXX

RE: [redacted] Complaint Case No. XXXXXXXX
Membership No. XXXXXXXXXXX
This letter is in response to the above...

referenced complaint.
Ms. [redacted]'s complaint is that she had not received adequate services and that the attorneys were not knowledgeable. She adds she was rudely treated by attorneys, staff at the Provider Firm, and by corporate office. Ms. [redacted] demands to be treated professionally, referred at no cost to a bankruptcy specialist outside of the Provider Firm, and to be contacted by the manager of Provider Services about her service problems.
Ms. [redacted] first became a member with LegalShield (LS) formerly Pre-Paid Legal Services Inc. on 11/15/07. Her application was processed for $27.00, which was for the first month's LegalShield (LS) membership fee of $17.00 and included a $10.00 enrollment fee. Her application authorized to have the $17.00 a month for a LS membership drafted on her credit card, occurring the 19th of every month.
Our Provider Attorney, Willinger, Willinger & Bucci, P.C., provides the contract benefits for our Connecticut members. Per her membership files, Ms. [redacted] contacted our Member Service on 9/14/15 regarding rude treatment by an attorney on her bankruptcy matter. The Member Professional filed a formal complaint through our corporate offices regarding her Provider Attorney. Information in the complaint shows Ms. [redacted] faxed documents to be reviewed; she missed a call back from the Provider Firm and when she called the Firm, the attorney was short and stated the review was not done yet. She did receive a call later but says the attorney was hurried and gave no helpful information. The Provider Firm administrator contacted Ms. [redacted] to offer assistance; a second consultation was made by another attorney. Although both of the attorneys reported giving options, went over court procedures and offered to write a letter on her behalf, Ms. [redacted] was dissatisfied and says they did not answer her questions. In attempt to help resolve her legal matter, a partner in the firm contacted her. She was unaccepting of the information given and demanded to be referred to a bankruptcy specialist attorney; she felt she should not have to pay for those services. She refused to further speak to anyone and demanded a call from the manager of Provider Services.
After a review of this complaint and of her membership files, we have determined that proper company procedures for service were followed, and that Ms. [redacted] was provided benefits according our contractual responsibility. Multiple consultations have been given, all of which Ms. [redacted] is not satisfied or accepting of the advise given her. A referral to an attorney outside the Provider Firm has been offered at the contract benefits of a 25% discount. All communication between Ms. [redacted] and the Provider Attorney staff and with the LS Corporate office has been reviewed. The manager of Provider Services has unsuccessfully attempted to call Ms. [redacted] as requested; several voice mail messages have been left. As there is nothing we can offer to further assist Ms. [redacted], we consider this matter closed. Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
[redacted]
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was supposed to receive a phone call from [redacted] the Direct of Provider services. after multiple attempts at being transferred and on hold I was always told that she or a supervisor were unavailable but would return my call later that day. I do not wish to be given the run around again, I already asked this in the resolution request as well as to be provided an attorney who specializes in the matter of my need, as was promised by the original representative I spoke to at Legal shield, [redacted] These two requests have not been met as of yet. How Legal Shield feels is irrelevant, they are not even accomodating these two simple requests.
Final Business Response /* (4000, 9, 2015/10/14) */
October 14, 2015
Revdex.com
Attn: [redacted]
17 South Dewey
Oklahoma City, OK XXXXX

RE: [redacted] Complaint Case No. XXXXXXXX
Membership No. XXXXXXXXXXX
This is in response to further correspondence you received regarding the above referenced complaint.
Ms. [redacted] continues to demand a specialized bankruptcy attorney be assigned to her. She has consulted and had documents reviewed by two individual attorneys through the Provider Firm, in addition to a 3rd consultation with the managing partner attorney of the Firm, Willinger, Willinger & Bucci, P.C. Ms. [redacted] is not satisfied with the legal advice of three separate attorneys for her options regarding possible bankruptcy. Her consultation benefits have been provided per her membership contract. Although she does not agree, and is not happy with, the legal options explained, she has been adequately advised on this matter. Should she wish to proceed on this legal matter, any services, including filing for bankruptcy, will be under her discounted rate as a LegalShield member. As Ms. [redacted] disagrees that she should have continuation of services at no fee, no further attorney will be assigned.
As part of the formal complaint that was filed with our company, the manager of our Provider Service did try and contact Ms. [redacted] several times, only to reach a voicemail. After reviewing this additional correspondence and the member's files, we have found nothing new that changes our determination. There is nothing more we can do to assist Ms. [redacted] on this matter.
Respectfully,
[redacted]
Consultant, Regulatory Compliance

April 18, 2016 [redacted] Revdex.com 17 South Dewey Oklahoma City, OK  73102               RE:                  [redacted]...

[redacted]              Case No. [redacted] Member No.    [redacted]                         This letter is in response to the above referenced individual’s complaint. Ms. [redacted] enrolled as a member of LegalShield (LS) March 2, 2016, by an online application.  An initial draft on her credit card for $27.00 was authorized for first month’s membership fee of $17.00, and included a non-refundable $10.00 enrollment fee.  The application also authorized for on-going monthly member fees of $17.00 a month. Ms. [redacted] states that when she called to get legal assistance, but did not get to speak to an attorney. She says that when she later called our company about her concerns, she was told she must send her cancellation and refund request in writing.  She wants a full refund and that the service were impossible. Ms. [redacted]’s application listed her address to be located in Missouri. Upon enrollment, a member is assigned to a Provider Law Firm, which provides legal services to our members within a given area.  Ms. [redacted] called LS Member Service on 3/8/16 and relayed she needed an attorney in Florida.  She was informed to contact her Missouri Provider, as assigned by her membership, to be referred to Florida.  Instead, she wanted her information to be updated to a Florida address which she indicated to be an additional residence.  Although our system showed the new address to be incomplete, Ms. [redacted] would not give any additional information. She was upset upon finding that the new address on her membership assigned her to our North Florida Provider, not the South Florida Provider. A member must contact the Provider by with membership is assigned according to the address on file.  Our service procedures outline that an attorney call a member within eight business hours from the time the initial call from a member is entered. All calls to the Provider Attorney and to LS Member Service are logged either in a membership file, or if a new membership is not yet processed, in an alternate file. Per research of all files, there was no call made to our Missouri, North Florida or South Florida Provider Firms; therefore, no intake for legal assistance was entered. Ms. [redacted] then stated she wanted to cancel, relaying her dissatisfaction of the staff and that she had not received any service, and demanded a full refund.  She was directed to a representative who began to explain the $10 enrollment fee was non-refundable and a written cancellation is required.  In accordance with her contract (General Provisions, “R”), “the  member may cancel the Contract at any time by giving written notice to the Company. The member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for this Contract, the amount to be calculated on a pro-rata basis over the period of the Contract.  Any enrollment fees are considered earned when paid and will not be refunded should this Contract be cancelled.”  When a member calls to cancel, a temporary 30-day courtesy hold is placed on the account to allow time for us to receive the written request by mail, fax or e-mail, and then process the cancellation. Our procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them.  As the call was disconnected before the transfer was complete, our system sent out a cancellation waiver to Ms. [redacted] by mail. It is noted that both the membership packet of information which was mailed, as well as, the cancellation waiver, were both returned by the post office as the address being vacant.The review of this complaint has been completed, and we have found no evidence that Ms. [redacted] ever called the appropriate office for legal assistance. She declined giving a available phone number or valid mailing address for contact. Without obtaining additional information to further investigate and resolve her complaint, nothing more can be done regarding this matter.  To date we have not received a written cancel request from Ms. [redacted]. We will consider this Revdex.com complaint as Ms. [redacted]’s written request to cancel her membership; there are no fees being considered for a refund.  Should you have any further questions regarding this matter, please feel free to contact our office.Respectfully,[redacted]Consultant, Regulatory Compliance

This letter is in response to the above referenced
individual's complaint.On 7/8/17 Ms. [redacted]
enrolled on an on-line web application for a Legal Plan membership. The
application authorized a draft in the amount of $29.95 from her bank account to
pay for the first month's LegalShield...

(LS) membership fee of $ l9 .95 (LS) and included a non-refundable $10.00 enrollment
fee. Her application was processed on 7/10/17, the next business day after she
submitted the application.Ms. [redacted] called LS
Member Services on 7/10/17, before the membership was completed in our system,
wanting to cancel the membership. She indicated she had decided not to keep the
services. She was infonned we require a written cancellation to be sent, and
given our email address to send that request. Per our contract General
Provision R, upon written request, the Member
shall be entitled to be reimbursed the unused portion of the membership fees
paid for this Contract, the amount to be calculated on a pro-rata basis over
the period of the Contract. Any enrollment fees are considered earned when paid
and will not be refunded should this Contract be cancelled. Our system sends an
auto reply to the sender of any email sent to our member services or support departments,
which confinns their email has been successfully delivered to our company.The next time Ms.
[redacted] contacted our company was on 7/25/17.
Per the call to Member Services, she was infonned the membership was still
active and LS had not received her email to cancel. Our email address was
verified and Ms. [redacted] immediately sent her cancel request. Receipt of that
email was confirmed by the Member Service Professional. When Ms. [redacted]
inquired about getting a refund for the membership fees paid, it was explained
it would be reviewed for a prorated refund based on date cancel was received,
which was 7/25/17. As Ms. [redacted] disputed the receipt
date as being in January, it was suggested that she could send her
reply receipt from her earlier email to be considered.Upon receipt
of this Revdex.com complaint, we have reviewed Ms. [redacted]
membership file. We want Ms. [redacted] to know that we take our responsibilities
very seriously, and take pride in making sure that our business is conducted in
accordance with the terms of our membership contracts and with our policies and
procedures. We find our billing and cancellation procedures were correctly
follow ed. We regret that Ms. [redacted] had
difficulty in sending her email to cancel, but assure her that her request was
logged and email posted when it was received. By normal procedure a refund
would be prorated from the date her cancel was received on 7/25/17. ln behalf
of good customer relations , we are refunding
the month's membership fee of $19 .95, which is being issued by check . As stated on the online enrollment application which
authorized the fee to be drafted, and in the membership contract, the $10.00
enrollment fee is for processing and non-refundable.                                �...⇄ There are no
further funds to be considered for a
refund. Should you have any further questions regarding this matter, please
feel free to contract our office.

Ms. [redacted] states she was refused
services regarding needing two letters to be sent on her behalf. She says the
letters were not done and instead received a letter saying her membership was
being rescinded. She is demanding fees be refunded, damages of $500, and to be
assigned to another attorney.Ms. [redacted]
enrolled for a LegalSheild (LS) membership on 8/5/17 by an online web application. The application authorized
a total fee of $37.90, which was $27.90 for the first month's membership and a
$10.00 enrollment fee.Upon receipt of this
Revdex.com complaint, Ms. [redacted]'s membership file has been
reviewed. After her membership was processed and active, it is indicated she
contacted the Illinois Provider Attorney, Shimanovsky & Moscardini, LLP,
the lawfirm that services our Illinois members. Per available information,
there were two intakes for legal issues for employment related and civil
matters. Two letters were drafted for Ms. [redacted] by the Provider Attorney. [tis
indicated there was difficulty in communication between the Provider Attorney
and Ms. [redacted].Despite
the Provider Firm's efforts to assist Ms. [redacted], it was found that our service
could not benefit her. On 8/23/17, per information from her Provider Attorney,
LegalShield took our company option to rescind Ms. [redacted]'s
membership. Per our contract, General Provision P, the Company may cancel the
Contract if in the professional judgment of the Provider Attorney, the Member
is unable, unwilling, or incapable of accepting or understanding legal advice and services.                                   �...⇄ She was
notified by mailed correspondence that her membership is cancelled. We have
refunded the total fee of$37.90, which was issued on 8/23/1 7, back to her credit card on file.
This credit should show on her next credit card statement.On 8/24/17 Ms. [redacted] called our LS Member Services about a
complaint that the Provider Attorney had sent her abusive materials and would
not assist. She stated she was filing criminal charges against the attorney and
the law firm, and then requested a refund. She was told a refund had already
been issued to her credit card on 8/23/17. The call then escalated with threats
by Ms. [redacted] to file consumer protection complaints and filing with the
police. The call ended when she disconnected.Since the notice that her
membership has been cancelled and no longer active for legal services, Ms.
[redacted] has continued to send the Provider Attorney various documents which have
not been requested and are incomprehensible. Ms. [redacted] will need to seek
legal counsel through other sources, as LS will no longer assist. We find there
is nothing more we can do at this time, and have closed our file.