LegalShield

Complaint: ***
I am rejecting this response because: I COULDN'T ACCES THEIR RESPONSE
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/08) */
September 8,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above referenced
individual's complaint
Ms*** *** first enrolled as a LegalShield(LS) member 12/15/Her membership is currently drafted for the $a month fee on the 16th of each month
Ms***'s complaint is that the letter written by the Provider Attorney on her behalf contained uncorrected errors and was not approved before it was sent out to the other partyShe states the attorney did not treat her professionally and had a disrespectful attitudeMs*** wants another letter drafted and approved and to have professional communication with the attorney
Our Provider Attorney, deBeaubien, Knight, Simmons, Mantzaris & Neal, LLP, provides the contract benefits for our Florida membersWe want to assure Ms*** our Provider Attorneys are carefully selected based on a number of factors, including recommendations from other lawyers in the area, bar association standing, client references, evaluation of education, experience and areas of practice of the lawyers within the firm, and on-site evaluations by our managementMost importantly, the Provider Law firms are evaluated on the firm's customer service philosophyAll of these factors contribute to assuring that our members receive the highest quality of legal services available in their areaOur attorneys are well versed and knowledgeable in providing all services under the membership contract
Ms*** has filed a service complaint through our offices regarding her Provider AttorneyWe have a very efficient attorney complaint resolution system, in which LegalShield investigates all complaints filed by members against Provider Law Firms and Provider AttorneysPer available information in Ms***'s file, her complaint was researched and the result discussed between our office, Ms***, and the Provider AttorneyPer information obtained in the service complaint, Ms*** was emailed the first drafted letter, on which she submitted revisions, and emailed back to the Provider AttorneyA second draft was again emailed to Ms***; this time the letter was sent back as approved with no revisionsThe letter was later mailed out to the opposing partyMs*** followed with a call to the Provider Attorney to check on the case statusSubsequently, the Provider Firm attempted to call Ms*** on three occasions, unsuccessfullyA postcard requesting her to contact the Provider Firm was then mailed
After a review of Ms***'s complaint regarding her attorney services, it was determined that an appropriate letter was written and sent per proper procedureSince the receipt of this Revdex.com complaint in our office, Ms*** has been reassigned to another attorney within the firm, which has contacted and is assisting her with this legal issueIt does not appear as further action regarding this complaint is needed at this time
Should you have any further questions regarding this matter, please feel free to contact our office
Respectfully,
*** ***
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (2000, 7, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept, but the new Attorney I was assigned was one with a nasty attitudeI assumed the letter has gone out I have not received a copy of it yet

April 29, 2016 Revdex.comAttn: *** ***South DeweyOklahoma City, OK 73102 RE: *** ***
Complaint Case No***IDT Membership No*** This letter is in response to the above referenced individual’s complaint. Ms***’s complaint is that her found her credit score was different than it should be, and feels that confirmed her credit had not been monitored through her Identity Shield membership. Her states she had fraudulent activity regarding her credit and never received an alertShe sent a cancel with refund request but did not receive her total fee back as she expected. Ms*** *** enrolled as a member of IDShield (IDS), March 2, 2016, by submitting an online web applicationThe application authorized an annual payment of $to be drafted from her credit card for her membershipA confirmation of enrollment for the IDS membership was emailed to her web address from the application On 3/4/Ms*** called our IDShield Member Services and received assistance with logging into her online account. Upon activating the monitoring service, Ms*** received a credit reportThe credit rating was provided through TransUnion credit reporting agencyMs***’s credit score was based on the internal rating system with TransUnion, and may be different than a rating obtained through Equifax or Experian agencies, as each company has its own specific rating procedures. Upon receipt of this Revdex.com complaint, a review of her membership file shows that ten alerts were sent to Ms*** after the IDS monitoring started. The alerts indicate that ten different events occurred that triggered these notices of activities on her file The next contact by Ms*** was a call to our IDS Member Services on April 4,2016, when her requested to cancel her membership. In regard to the call, Ms*** was informed we require written request to be received to complete cancellation. In accordance with the General Provision of her membership contract, you may cancel at any time by giving written notice to the CompanyThe Named Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for the Contract, the amount to be calculated on a pro-rata basis over the period of the ContractOur company received Ms***’ s cancel and refund request by email shortly after the call on 4/4/16, which was forwarded to the appropriate department and posted to the membershipA confirmation of receipt was emailed to Ms*** on 4/8/Her membership was cancelled and a prorated refund was issued 4/26/for $to her credit card account. Per the review of Ms***’s file, a credit report and score was sent out, monitoring activated, and alerts issued. She had the opportunity to call with any concerns or questions regarding any area of her identity information. There was no contact to our company by Ms*** other than the initial call to access her online file, the call for cancel information, and the emailed cancellation/refund request. We have found IDS services were provided and appropriate company procedures have been followed. There are no additional funds to be considered for a refund. The membership is cancelled and prorated refund issued; therefore, we consider this file closed. Should you have any further questions, please feel free to contract our office. Respectfully, *** ***LegalShield Benefit Services

Complaint: ***
I am rejecting this response because: LegalShield did not reinstate plan *** as they said they would.
Membership #*** is Access-Family Plan +EA for a yearly fee of $that became
Effective on 8/7/
I have included a copy of my contract and several attachments
*Please refer
to Title I: Letter Aon page 1: confirming that my plan is for PERSONAL AND/OR BUSINESS
*Please refer
to letter Won Page Regarding Reinstatement Procedure: The covered person
may reapply for tis contract after cancelation.However, LegalShield assigns
me to a Personal Plan*** and after I notify them of the error, they assigned the old number but do not reinstate the same plan with the same benefits.
I would like
my plan reinstated at $a month for a total of $a year
Regards
*** ***

This is in response to further correspondence you received
regarding the above referenced complaint.Ms*** insists she was told by a LS
affiliate that the services were sold as a sales pitchShe continues to state
that on her call to LS in March she was also told that her membership would
be
cancelled and all funds returnedShe adds she is still being charged for the
monthly fee.Per our previous response, Ms***'s complaint has been thoroughly researched and determined to be unfoundedOur contract requires written
cancellation to terminate the membershipThe enrollment application also
states the bank authorization must be revoked in writingTo date, our company
has not received a written cancellation from Ms***The membership was
terminated per Ms***'s Revdex.com complaint, being considered as
her written requestThe last month membership fee of $was refunded by check on 7/13/17. No additional fees will be refundedThere is
no further action to be taken on this complaint and we are considering it
closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/02/04) */
February 4,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX IDT NoXXXXXXXXXXX
Associate NoXXXXXXXXX
Ms
*** *** became a member with LegalShield (LS) and Identity Shield (IDT), on 1/11/The LS membership was $a month, the IDT membership $9.95, with a $enrollment feeShe also enrolled as a selling associate at that time, which required a signup fee of $The applications came through our system as web app entries
Ms*** enrolled with our company after attending an opportunity meetingHer primary complaint is that she found offense with the meeting presentation, but regardless, proceeded with enrollingLater, Ms*** attended the first scheduled fast start training session, and also pre-registered and paid $for anotherSubsequently, she decided she would not go forward with the associate agreement to sellShe called our company regarding discontinuing further training and was advised a refund of the signup fee was not availableOur company policy was followed as the signup fee is not refundable after training has been attendedMs*** has been refunded the $pre-registration fee for the second training meeting
LegalShield membership sales are made by independent contractors, also known as independent sales associatesThese associates are not employees of our company, but instead are paid on a commission basisOur company takes pride in the services we offer to our members and believe they provide many valuable benefits to the individuals who enrollWe want our members to understand the product and access the benefits and our goal is to always ensure that our associates properly solicit sales and follow all the policies and procedures of the companyThose policies and procedures are an integral part of the agreement they sign with us and, as indicated above, failure to abide by them will result in termination of their agreementMs***'s concerns have been addressed with the associates who conducted the opportunity meeting Ms*** initially attended
Ms*** states that in addition to her associate agreement she cancelled the both the LS and IDT memberships, and expected a full refundPer the membership contract, General Provision S: A member may cancel at any time by sending a written request to the companyUpon written request, the Member shall be entitled to be reimbursed the unused portion of the membership fees paid for this Contract, the amount to be calculated on a pro-rata basis over the period of the ContractAny enrollment fees are considered earned when paid and will not be refunded should the Contract be cancelledDue to that our office, to date, had not received a written cancel request, Ms***'s LS and IDT memberships have been cancelled per this Revdex.com complaint as her written noticeThe memberships were also be reviewed for a pro-rated refundThe appropriate refund has been issued as a credit on her credit card and should be reflected on her next credit card statement
We take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresWe have found that our company policies have been appropriately followed for Ms***'s enrollment, cancellation, and refund requests on her membership and associate sales agreementShould you have any further questions regarding this matter, please feel free to contact our office
Respectfully,
*** ***
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response as it is clearly a "canned answer" and not indicative of true factsIt is true that I signed up after hearing the presentation, heavily referencing racial discrimination to be a cause to sign upBut, I did not want to allow one person's short-sighted and racist views determine my decision to joinI attended with a friend who sold for LegalShieldI bought the ticket for $that evening, January 11, for the event January I began searching for info on LegalShield to change my negative opinion and found add'l racial situations on YouTubeI contacted the Exec Dir *** *** to cancel Wednesday Jan Through a series of influencing emails, I agreed to attend training to see if it would change my mindThe night that I signed up, I did so on a laptop belonging to *** *** The cursor kept jumping on her laptop and so she took it over early in the application to continue itI signed at the end and did not receive a copy of ANYTHINGShe informed me that the fee included the creatioin of a web site, business cards sand items to begin my businessAfter reconsideration that week I wanted to cancelI was not informed, because I did not have a copy of the agreement and could not read it because her cursor kept skipping, that I would be "locked in" if I attended nay classesAs mentioned before in my complaint, I took the opportunity of the class to "resell" myself on the companyAs well, I did inform *** that I was attending a class with the associate whom I went with and signed up under, that I was attending trainin to see if I wanted to stayThere were people who were not part of LegalShield in attendance to see if they wanted to sell itI did not purchase anything after attending tha tclassIn fact, *** *** sent a personal check of $as refund of the class that I had purchased the evening of January for the class to be held January I contacted the company EVERYDAY the week of January and was passed around different departmentsI received a notice last night indicating that the Identity portion of the plan had just been cancelledOnly because I filed a Revdex.com complaint was this cancelledI cancelled all with a rep named *** January I was also told by *** *** that thousands of people sign up to sell and only a very small portion actually sell itIt is a horrible model and I did not want to be involved with itAs well, the blatant racist remarks against the "unfairness of treatment of blacks by whites" by Uluysses Brown was inexcusableI should have turned and walked outBut, instead, I didn't want to be convinced by a racist man that I was the devil and caused his race grieff I tried to look past that but I saw it again on a YOuTube videoThis company has only unethical and hypocritical intentions in mind
Final Business Response /* (4000, 9, 2016/02/11) */
February 11,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX IDT NoXXXXXXXXXXX
Associate NoXXXXXXXXX
This is in response to further correspondence you received regarding the above referenced complaint
Ms*** states that because she did not receive a copy of her application and due to problems with the sponsor's computer, she was not aware if she attended the LS training meeting, that her sign up fee could not be refundedShe expects to be reimbursed the fast start associate fee
Ms***'s complaint has been reviewed, and her application for her associate agreement and membership were processed correctly after being submitted to our companyAlthough she expresses concern, first over the speaker at the first opportunity meeting, and then later with the enrollment process with the sponsor, ultimately, it was her decision to proceed to sign with the company as an associate and a memberMs***'s complaints have been reviewed and addressedThe associates involved have been notified of her complaint
After consideration, we maintain our company policy of no refunds on associate sign up fees when the individual has attended training meetingsMs***'s memberships have been cancelled and those prorated refunds have been issuedThere is no further action we can take and consider this file now closed
Respectfully,
*** ***
Consultant, Regulatory Compliance

We would like to add additional information to our last
response to the above referenced complaint.Our Member Service
department is the first line of communication for any problem or questions
regarding the LegalShield membershipWe have resolution staff in place, whose
sole purpose is to take
information from the member and review that benefits
are being provided correctly.Again, we want to assure Ms***
that a thorough investigation of her service problem was initiated when we
received the Revdex.com complaintUntil this information was
received, we had no knowledge of any issue she was having involving her
Provider AttorneyActions were immediately taken concerning appropriate
procedures and benefits with the FirmLegalShield acknowledges and apologizes
for Ms***'s frustration of having to use a non-LegalShield attorney for
her time sensitive legal situation.We have taken further steps we feel
is warranted to help resolve Ms*** complaintA refund of the last three months membership fees are being
refunded, for a total of $This would cover the time period her legal
arose and correct legal services were not availableAdditionally we would
consider reimbursing Ms***'s attorney's invoice for legal services for
the document review she needed.Should she submit a copy
of the billing statement to our office, we would be more than happy to review
Our goal is to improve services and resolve issues to the member's
satisfaction.Should you have any further
questions regarding this matter, please feel free to contact our office

Initial Business Response /* (1000, 5, 2015/12/03) */
December 3,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** /Concept Incarnate LL Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response
to the above referenced complaint
Ms***'s complaint is that she had called to cancel and emailed a cancel and refund requestShe says it took a lengthy time to process the information and then she finally received a denial for a refundShe is expecting a prorated refund
Ms*** *** enrolled with LegalShield for a business plan on 9/30/Her application was processed for $for the first month's LegalShield (LS); her application authorized to have the $a month for a LS membership drafted from her credit card; the draft date was set up for the 28th of every month
On 11/3/15, Ms.*** called our company wanting to cancel her membershipIn regard to the call, a 30-day hold was placed as a courtesy on the membership file to stop the next draft from her credit card for the December 28th paymentMs*** was then informed we require written request to be received to complete cancellationCancellation requests are required in writing so that we know it is the member making the requestOur procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process and offers options on how to receive a cancellation waiver
Ms.*** chose the option to receive a cancellation waiver to be sent to her by emailOur Member Service received her completed cancel waiver, which included her request for a refund, on 11/3/Her cancel request was forwarded to be posted to her account and to review for possible refund; our procedures allow for days to process
We want Ms.*** to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresPer Automatic Clearing House ( ACH) rulings, a consumer may have as much as days to revoke the draft on their accountA consumer has the option of disputing the charge with their financial institution; this would allow for funds to be received from that institutionIf the draft is still honored at the end of that period, their request for a refund will be considered
When Ms.***'s cancellation and refund request were processed, it was found that she had used the service on the day she called to cancelThe eligibility period for Ms***'s membership was from 10/30/to 11/30/As our file showed services used during this period, and a refund was initially deniedAfter reconsideration of her cancel request, a refund for the last draft taken of $has been credited back to the credit card and should be reflected on her next credit card statement
LegalShield plans offer a wide range of services that we feel are invaluable and accessibleWe regret Ms*** did not find our services beneficial for her legal situationThe matter of providing quality communication and professional service is our utmost goal for our membersAs this membership has now been cancelled and a refund issued, we consider this matter closedShould you have any further questions, please feel free to contract our office
Respectfully,
*** ***
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi,
I was asking for a pro-rata refund commensurate to the majority of unused days but I will accept the full refund they have offered
For the future, your company may want to clearly define to your users that using your services once in a service period will not allow them to a pro-rata refund of the remaining days in a billing period since it sounds like the refund your are offering me is an exception to your policy
It sounds like you are implying your policy is to only refund users who do not use their services but do charge them for the unused days before a cancellation request; if there is a cancellation request with used services, no refund seems to be typically offeredIt sounds like a user loses money either way
It was an unhappy service experience that prompted me to want to cancel right after the new billing period startedI wonder how many people cancel due to unhappy service experiences right on an end-date of a service period? It may be time to re-evaluate if the users are being billed by services days or by services used, as it sounds like usage of services seemed to stopped the refund of unused service days in the services period
I will not contact the ACH for any action; I will trust that your company will stick to it's word for a refundI have already put a lot of time into this effort and hope that I can put my time back to my job tasks
As of now, I do not see a credit on my account and will re-open this claim if it does not clear within a reasonable amount of timeIt has already been exactly a month since my initial refund request and hope it will not be too much longer for the refund to process
Thank you for your time
-***

This letter is in response to the above referenced
individual's complaint.Ms*** *** became a
member ofLegalShield (LS) effective on June 28, The web enrollment
authorized $and a $enrollment feeThe application also authorized
the $membership fee to be drafted on her
credit card on or around the
28th of each month.Ms***'s complaint is
that she retained the LS lawyer who was referred to her for a divorce, but says
the lawyer did not handle her case properly and now will not refund her money
She says it is LegalShield's fault for selecting this lawyer and that it is
LS's responsibility to refund her retainer.Upon receive of this RevDex.com complaint, we have research Ms***'s fileOur records show Ms***
contacted her Provider Lawyer, Mills & Mills LLP, after getting her
membership, and was assigned a referral lawyer, Felix ***, for her family law
matterIn September, Ms*** reported she was not happy with the referral's
work and was considering firing himSeveral times, the Provider Lawyer offered
her another referral, and to speak to Mr***, but Ms*** declinedAfter
Mr*** terminated his services, she insisted LS require him to refund her
moneyShe was informed in order to assist with a fee dispute, she would need
to submit the retainer agreement, and billing for reviewIt was explained by
the Provider Lawyer they could not force the referral lawyer to refund his fees
but continued to offer to contact Mr*** to discussThe requested retainer
and what billed services she is disputing has not been submitted.We want Ms.***to know that we take
our responsibilities very seriously, and take pride in making sure that our
business is conducted in accordance with the terms of our membership contracts
and with our policies and proceduresHer Provider Lawyer Firm and LegalShield
have taken every step to help resolve Ms***'s complaintMills & Mills
LLP is not responsible for refunding her retainer fee agreement with Mr***
As Ms*** has not given permission for Mills & Mills to communicate with
Mr***, and also has not submitted documentation to review, there are no
further actions that can be taken.Should you have any further
questions regarding this matter, please feel free to contact our office

I sent the business email to cancel my ID theft service, and they cancelled promptly and without questions

This letter is in
response to additional correspondence received on the above referenced
complaintMs*** states her complaint still stands.Ms***
had access to review the
benefit contract before enrolling for membership on our LS website, and received a copy of her contractwhen her membership was processedShe also had access to several contactsources for any questions regarding her benefits and coverageShe did
not contact our company or her Provider Attorney until 8/4/17, six months after
enrollmentShe expressed she was disappointed and upset when the Provider
Attorney informed her that the legal services for her family law matter would
not be covered without additional feesMs*** did not contact our Member
Services to cancel until 12/18/17, four months after her legal consultation.Ms*** had coverage under the
benefits of her LegalShield membershipSome legal matters are covered without
additional fees, some require being retained and have additional fees
LegalShield canceled her membership when her written request was receivedHer
prorated refund was issued for the last month's membership feeThese
procedures are correct according to the contract and our company policy.Her membership is
cancelled, and there are no further actions to be taken by our companyWe
consider this complaint now closed

This letter is in response to the above referenced
complaint.Ms*** states she attempted to
cancel her IdShield membership several times but continued to get billedShe
says the contact information given was incomplete or insufficientShe is
requesting a refund of fees for$49.75.Ms***
enrolled by web
application for an ldentityShield (IDShield) membership
on 10/31/16. The application authorized a total of $
a month from her credit card, and for on-going membership fees for $scheduled on the 281h of each month.Ms***'s file shows she first
contacted our company on January 3, 2017, wanting to cancel the membershipPer
that call, she was informed it was required to cancel in writing, and a 30-day
temporary hold was placed to keep the next draft on 1/28/from billingIn
accordance with the General Provisions of her membership contract, you may
cancel at any time by giving notice to the CompanyThe Named Member shall be
entitled to be reimbursed by the Company the unused portion of the membership fees
paid for the Contract, the amount to be calculated on a pro-rata basis over the
period of the ContractOur procedure is to transfer a member who wishes to
cancel to a special IVR line that explains the process to them as follows:"In order to process
your cancellation, we need written noticePlease include your membership
number and the word cancel in your correspondenceIt is
your responsibility to verify we have received your written requestYou may
check the status of your membership through our automated attendant by calling
###-###-####Please allow mail and processing timeTo send your cancellation
request by e-mail, press To send by fax, press 2.To send by mail, press To repeat these instructions,
press star.E-mail: Our e-mail address
is support(iil;le galshie ldcom.comAgain, our e-mail address is
(spelled out)To repeat this information, press ITo hear cancellation
instructions again, press To select a different delivery method, press 3.Fax: Our fax number ###-###-####Again, our fax number is
###-###-####To repeat this information, pressITo hear cancellation instructions again, press To
select a different delivery method, press 3.Mail: Our mailing address
is ** *** *** Ada, Ok Again, our mailing address is ** *** *** Ada, Ok
To repeat this information, press ITo hear cancellation instructions
again, press To select a different delivery method, press 3."When we did not receive a written
request from Ms***, after days, the hold lifted, the draft resumed on
2/28/Ms*** called on 3/1/17, again requesting to cancel. Her emailed request to cancel was received by
our company on 3/2/17, which also requested the February draft be refundedThe request was
processed, and the February payment for $was credited back to her credit
card on 3/16/17.We want Ms***to know that we take our responsibilities very seriously, and take
pride in making sure that
our business is conducted in accordance with the terms of our membership
contracts and with our policies and procedures.
We find our billing and cancellation procedures were correctly followed. Her membership is cancelled
and there are no additional funds to be considered for a refundShould you
have any further questions regarding this matter, please feel free to contact
our office

Complaint: ***
I am rejecting this response because: I did not reviece any thing that could be considered legal advice or serviceI do not accept the $refundI am still recieving e-mails from
legal sheild even though I cancelled well over a month agoAnd now am sending a second rejection reponse to The Revdex.comThis company is a scam! They do not provide any usefull service at allThey are just another money grabbing snake oil sales pitchThey use bait and switch tactics to lure unsuspecting victims that really need helpThey should be shut down Sincerely, *** ***

This letter is in response to the above referenced complaint. Ms*** states that she when she requested a letter to be written on her behalf, services were refusedShe says she had to retain an attorney outside of Lega)ShieldMs*** has cancelled her LegalShield (LS)
membership, but is requesting a full refund of her membership fees paid for $and for the associate agreement fee of$149.00. Ms*** *** first became a LegalShield (LS) member on 5/28/ After a lapse in the membership, she reinstated on 9/9/by phone application by authorizing $on her credit card, which is $for the first month membership fee, and a $enrollment feeContinuing monthly drafts of $were set for the 9th of each month. Ms***'s file shows she contacted her Provider Attorney shortly after reinstating, regarding a legal matter concerning the IRSOver the four months from September through December the Provider Attorney consulted with Ms*** multiple times, as well as reviewed numerous tax documentsIt was explained the Provider Attorney could not write a letter in her behalf to the IRS regarding the audit, but was offered to review the correspondence Ms*** was required to reply to the IRSAs her situation was complex, she was advised to retain an attorney and suggested she contact her prior accountantA referral was offered for further services by representation at the discount rate benefit of her contractUntil the receipt of this Revdex.com complaint, the Provider Attorney, nor Member Services, has had any contact by Ms*** since December 2015. Our Membership Services was called by Ms*** on 12/28/16, stating she wanted to cancel her membership due to not receiving proper legal helpThe Member Service representative offered to enter a member resolution intake to review her service complaint, but she declinedIn regard to the call, Ms*** was informed we require a written cancel requestA courtesy 30-day hold was placed in order to stop the upcoming draft on 1/9/In accordance with the General Provision "P'' of her membership contract, you may cancel at any time by giving notice to the CompanyUpon written request the Named Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for the Contract, the amount to be calculated on a pro-rata basis over the period of the ContractAny enrollment fees are considered earned when paid and will not be refunded should this Contract be cancelled by the memberOur company received Ms***'s emailed cancel on 12// 16, which was posted to her membershipHer refund request was sent for review. We want Ms*** to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresPer research of the membership, we find that our Provider Attorney provided services according to the contractMs*** was assisted and advised appropriatelyWe received her cancellation on 12/31/16; and as the membership was paid to date until 1/2/17, there are no membership fees being considered for a prorated refund. As far has the request for a refund of the fee paid for her associate agreement regarding being an independent sales associate, per available information, it is indicated there may be accrued funds due to Ms*** as an associateWe recommend she contact our Associate Services at 580-436-or by email to ***@legalshieldcorp.com to inquire for release of those funds. Should you have any further questions, please feel free to contract our office

Complaint: ***
I am rejecting this response because: It's clear that LegalShield offered me a (very small) settlement only after I went to the Revdex.com with my grievanceI just want it on the record that this company is not providing the services it advertises, probably assuming most people will continue to pay the monthly fee and either not need services or not squawk when they need services but those services are not availableI encourage LegalShield to take a hard look at its practices and make a concerted effort to do the right thing by its customers
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/28) */
December 28,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** ** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above referenced
individual's complaint
Ms*** states her Provider Attorney didn't follow through to help with her legal problemAfter cancelling her membership, she found she it was possible to file a complaint regarding her servicesShe wants to temporarily activate her membership to resolve her legal issue, but does not think she should have to pay any membership fees to do so
Ms*** *** became a member with LegalShield (LS) effective 4/25/On that date, a draft in the amount of $was completed from the credit card she authorized for her monthly payments, which paid for her first month's membership fee $(for LegalShield), the first month's IDT (Identity Theft) membership $9.95, and included a non-refundable $enrollment fee
Per review of her membership file, Ms*** contacted the Provider Firm May 2014, for assistance regarding getting food poisoning at a restaurantAfter consulting with the Provider Attorney, her attorney wrote a letter to the restaurant's legal counsel about Ms***'s claimAlthough the goal of sending a letter to the opposing party is to encourage communication and resolution with the member, the Provider Attorney cannot control the response or lack of response to the letterIt is indicated that there was no response by any restaurant representative to the Provider Attorney's correspondence or to phone calls madeThe next step to proceed on this issue required legal action to be takenIn order to have attorney representation on this case, it was required to retain the attorney under the discounted services benefit, which Ms*** declined
On 10/28/15, Ms*** called our office to cancelThe monthly $fee had been already drafted on 10/27/In accordance with the contract (General Provisions, "R") the member may cancel the Contract at any time by giving written notice to the CompanyOur procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them as follows:
Your membership contract requires a written request to cancelWe have placed a temporary day hold on your account and will be sending a cancellation waiver to be completed and returned to our officesIf we do not receive your request within days, the hold will be removed and your payments will resumePLEASE NOTE: it is your responsibility to verify receipt of your request to our officesInstructions for the verification process are explained on our waiverShould you fail to confirm delivery of your request to our offices, LegalShield will not be responsible if further deductions are taken from your account
To repeat the cancellation instructions press To select a delivery method for your cancellation waiver, press For information on sending your own written request to cancel, press To hear these options again, press
Ms*** selected to receive the cancel information by emailWe received her cancellation request by email on 10/30/15, the membership was cancelled and the refund request was sent for processing
On 12/16/15, Ms*** called our company, and a formal service complaint was filedUpon our investigation of this complaint and of the membership file, it was determined that the Provider Law Firm provided Ms*** benefits per the terms of the membership contractShe was provided with another in-depth consultation by a Provider AttorneyAdditional efforts to assist her on this legal issue were made and current available legal options discussedIt was clarified that any further assistance would require an active LS membershipPer discussion with a Member Services supervisor, Ms*** was offered a free month of membership if she reinstated for one month; Ms*** declined the offer
We have re-examined Ms***'s filed and cancel requestIn accordance with her contract (General Provisions, "R"), the Named Member shall be entitled to be reimbursed by the Company the unused portion of the membership fees paid for the Contract, the amount to be calculated on a pro-rata basis over the period of the ContractAny enrollment fees are considered earned when paid and will not be refunded should the Contract be cancelledA refund totaling $($for LS and $for IDT) has been credited to Ms***'s credit card and should be reflected on her next credit card statement
I has been determined there is nothing more we can do for Ms*** at this timeShould you have any further questions regarding this matter, please feel free to contact our office
Respectfully,
*** ***
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Being offered a free month of membership required me to pay for another month of membership up frontHowever, LegalShield and Weinstock Friedman & Friedman's track record have not been reliable for following through on delivering their serviceTherefore, it made no sense for me to risk paying another month's membership for nothing to happen
Instead, what LegalShield should have done out of common decency was to offer a me as a loyal customer of over years a temporary opening of my membership without charge in order to finish up my open case
Final Business Response /* (4000, 9, 2016/01/14) */
January 14,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** S*** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This is in response to further correspondence you received regarding the above referenced complaint
Ms*** states that LegalShield should reinstate her membership at no charge to further assist her with her legal matterShe says that based on past services by the Provider Attorney, which she found unsatisfactory, she is owed free membership to complete her case
With the receipt of the initial complaint filed through the Revdex.com, an inter-company complaint was also openedMs***'s service disputes were filed with the Provider Attorney Firm, which along with our LS resolution department, contacted her, reviewed the situation, and advised her on her legal optionsAlthough Ms*** indicates she thinks her case could be finished with minimum effort, this is not accurateAs was discussed before Ms*** cancelled her membership, the Provider Attorney's letters and calls to the opposing party about her legal matter did not result in any responseAdditional letters sent at this point would not be beneficialMs*** was informed the next step in order to pursue the resolution she expected would require her to file legal action against the other partyDependent on the amount of damages Ms*** wanted to claim, one option presented by the Provider Attorney was to represent herself and file in small claims courtIf she elected not to proceed by filing pro se, Ms*** would need to retain an attorney for representation to file a legal petition for herAgain it was suggested she may retain a LS referred attorney at a discounted rate under the benefits of her membership, but that the membership would need to be active
As all options have been thoroughly detailed to Ms*** and currently she has decided not to reinstate her membership, there is no further assistance we can offerWe consider this matter closed
Respectfully,
*** ***
Consultant, Regulatory Compliance

Initial Business Response /* (1000, 5, 2015/06/23) */
June 23,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above referenced
complaint
Mr***'s complaint is that he has made repeated attempts to cancel, which LegalShield ignoresHe states he has spoken to Member Services who have lied about not receiving his cancel requestThe member wants his membership cancelled immediately
Mr*** *** first became a member with LegalShield (fka Pre-paid Legal Services Inc.) on 7/31/His application was processed for $for the first month's LegalShield (LS) membership fee of $and included a $enrollment feeHis application authorized to have the $a month for his LS membership drafted on his credit card; the draft date was set up for the 15th of every month
Mr*** first called our company wanting to cancel his membership on 6/12/In regard to the call, a 30-day hold was placed as a courtesy on the membership file to stop the draft from his credit card for the June 15th paymentMr*** was informed we require written request to be received to complete cancellationIn accordance with the General Provision "N" of his membership contract, you may cancel at any time by giving written notice to the CompanyCancellation requests are required in writing so that we know it is the member making the requestOur procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them as follows:
Your membership contract requires a written request to cancelWe have placed a temporary day hold on your account and will be sending a cancellation waiver to be completed and returned to our officesIf we do not receive your request within days, the hold will be removed and your payments will resumePLEASE NOTE: it is your responsibility to verify receipt of your request to our officesInstructions for the verification process are explained on our waiverShould you fail to confirm delivery of your request to our offices, LegalShield will not be responsible if further deductions are taken from your account
To repeat the cancellation instructions press To select a delivery method for your cancellation waiver, press For information on sending your own written request to cancel, press To hear these options again, press
Mr*** chose the option to receive a cancellation waiver to be sent to him by emailHe called back on 6/15/and was told that at the time of his call, we had not received his completed cancel waiverHe was informed he may send his own cancel statement to our email address which was providedLater that evening, upon receiving Mr*** emailed cancel, our company sent a responding email as a confirmation of receipt
*** ***
June 23,
Page
We want Mr*** to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresOur billing and cancellation procedures were correctly followed for his membershipWe received his written request by email, receipt confirmation was sent, and the cancellation was sent to be processedMr***'s membership is cancelled and we consider this matter closedShould you have any further questions, please feel free to contract our office
Respectfully,
*** ***
Consultant, Regulatory Compliance
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive an email that stated my membership would be cancelledI would like written confirmation that my membership was cancelled on such and such date so I can verify with my bank no last minute fees were submitted by LSThank You
Final Business Response /* (4000, 11, 2015/07/28) */
July 2,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This is in response to further correspondence you received regarding the above referenced complaint
Mr*** says he has not yet received confirmation that his membership is cancelled and is concerned he will see additional billings on his accountHe states the LegalShield email he did receive only says the membership will be cancelled
An email from our LegalShield Member Service department has been sent to Mr*** which is a confirmation that his written request was received on 6/16/15, and that his membership is cancelledThe email also verifies that the last payment for this membership was drafted on 5/15/15, and no further billing will be received by his bank regarding this membershipWe consider this matter resolved and have closed this file
Respectfully,
*** ***
Consultant, Regulatory Compliance

Initial Business Response /* (1000, 5, 2015/07/10) */
July 10,
Revdex.com
Attn: *** ***
South Dewey
Oklahoma City, OK XXXXX
RE: *** *** Complaint Case NoXXXXXXXX
Membership NoXXXXXXXXXXX
This letter is in response to the above referenced
complaint
Ms*** complaint is that LegalShield misrepresents legal services offeredShe states that the service to find an attorney is nothing that she can't do herselfShe had signed up online and was unhappy she did not receive any confirmation or informationThe next day she then called the LegalShield office to cancel and was told she had to send written request to cancel and for a refundShe was also informed the $enrollment fee was non-refundableMs*** states she was not made aware that the $enrollment fee was non-refundable prior to signing up or that there was an ongoing monthly chargeShe emphasizes that the LegalShield staff was rude when she calledShe demands a full refund
Ms*** *** enrolled for a LegalShield (LS) membership on 6/22/15, by submitting an online applicationShe authorized a credit card account for $27.95, which was for the first month membership fee of $and included a $enrollment feeThe membership was set to be drafted from the credit card for monthly payments on the 22nd of each month
Our LegalShield website contains all pertinent plan information and can be reviewed by an individual before submitting an applicationIt overviews legal services available under each type of membership planThe complete membership contract can be viewed in its entirety, which includes the information that the enrollment fee is not refundableAfter deciding to enroll, the payment information screen specifically shows the plan amount selected, a $non-refundable enrollment fee, and the draft date set for the monthly membership feeThe credit card or bank draft used for payment states the authorization must be revoked in writingThe application cannot be completed without the individual clicking to agree with the authorization of these feesWhen an applicant completes and submits the application, they receive confirmation by email that LS has received and is processing the appIt includes their membership number and the contact info for their Provider Attorney and for LegalShield Member Services
Ms*** indicates she did not receive any LS information after she entered her application, and therefore, called to cancel on the next day, 6/23/In regard to the call, a 30-day hold was placed as a courtesy on the membership file to stop the draft from her credit card scheduled for the July 22nd paymentMs*** was informed we require written request to be received to complete cancellationIn accordance with the General Provision "P" of the membership contract, you may cancel at any time by giving written notice to the CompanyAny enrollment fees are considered earned when paid and will not be refunded should this Contract be cancelledOur procedure is to transfer a member who wishes to cancel to a special IVR line that explains the process to them as follows:
Your membership contract requires a written request to cancelWe have placed a temporary day hold on your account and will be sending a cancellation waiver to be completed and returned to our officesIf we do not receive your request within days, the hold will be removed and your payments will resumePLEASE NOTE: it is your responsibility to verify receipt of your request to our officesInstructions for the verification process are explained on our waiverShould you fail to confirm delivery of your request to our offices, LegalShield will not be responsible if further deductions are taken from your account
*** ***
July 10,
Page
To repeat the cancellation instructions press To select a delivery method for your cancellation waiver, press For information on sending your own written request to cancel, press To hear these options again, press
Ms*** chose the option to receive a cancellation waiver to be sent to her by emailShe called back later on 6/23/and confirmed her completed cancel waiver was received in officeMs*** was distressed when informed it would take time to process her refund request for the membership fee and that the enrollment fee is non-refundable, she disconnected the call
Upon receipt of this Revdex.com complaint, a LegalShield supervisor contacted Ms*** to review her enrollment procedure and clarify any service issueIn spite that the supervisor explained she was trying to help get her refund, Ms*** was verbally abusive, threatened a lawsuit, and finally disconnected the call
We want Ms*** to know that we take our responsibilities very seriously, and take pride in making sure that our business is conducted in accordance with the terms of our membership contracts and with our policies and proceduresOur enrollment, billing, and cancellation procedures were correctly followed for this membershipAdditionally, a review of her calls by with our company staff find the calls were conducted in a professional mannerHer written request to cancel and for refund by email, has been received and processedThe membership is cancelled and the membership fee of $was credited back on her credit card on 6/29/As there are no additional fees to be considered for a refund, we consider this matter closedShould you have any further questions, please feel free to contract our office
Respectfully,
*** ***
Consultant, Regulatory Compliance