Lenovo

I purchased a Lenovo Flex tablet as a New-Open Box item from a major retailer through [redacted] It was for a very competitive priceIt had a one year warrantyThe keyboard had issues and it was returned to Lenovo's Repair DepotThey failed to fix itLenovo then wanted a copy of my receipt in order that they "might" consider a refundThey said they did not have any replacements for this machine,,,while offering a similar machine, a Yoga Tablet on their site at a very competitive priceI did not want or need a refund from Lenovo, my eBay seller offered that, I just wanted to have my Flex fixed or replaced ...per warrantyI did send proof of purchase to Lenovo (but not the selling price)Unfortunately, I never received any final resolution from the Customer Center in Morrisville, North Carolina My point, if warranty or customer service is needed, be prepared to be presented with an unfavorable outcome Thank you,

I bought thinkpad YOGA on thanksgiving of When I received the laptop, I found that this laptop will randomly shut down while I was using the batteryThen I called the service center, they changed my mother boardAfter the changing, they fixed the shut down problem but the system could not recognize my graphic cardSo I call them again, they said I have to change the motherboard again but it was back ordered at that timeSo they exchanged a new laptop for meHowever, when I got the new laptop, the new laptop still shut down while I was using the battery mode.Then I called the service center agian, they sent a technician and changed my motherboard againAfter changing, they temporarily fixed the problemThen I searched their supporting website, they have a notice about this laptop (https://support.lenovo.com/us/en/documents/ht102958)This thinkpad has a design deficiencyAlmost all thinkpad yoga has this problemI also checked their supporting forum, people are complaining about thisNot surprisingly, when the warranty expired, the shut down problem on my laptop happened againI called the supporting center today, the representative was extremely rude (Case number [redacted] ) and they refuse to repair this deficient Thinkpad Yoga for freeThis make me very angryThis is their design deficiency, they should repair it for FREE! I will NEVER BUY A LENOVO AGAIN!

I originally requested repair of my warrantied computer in about October After a long wait for parts, I was told in about February that the part needed was no longer available so the computer would not be able to be repaired so it would need to be replaced I received machines, neither of which were a match to the machine I purchased I asked for a refund, then decided that it would not be in my best interest because it still have warranty & LoJack service remaining for a full year My last request was for a computer that had a backlit touch screen and backlit keyboard with 1TB if memory, an iprocessor My computer also has an HD webcam, premium speakers, Accutype keyboard, an Optical drive, and 1-key rescue system One of the problems we ran into was that the optical drive being no longer included inside So my final request was that if everything else could be included, I would accept an external USB connected Optical drive I believe my last voicemail was left for the Case Manager, [redacted] on June 10, There has been no return call

Warranty issue due to a motherboard failure days before year warranty expiredUsing the Lenovo site I was instructed to have Best Buy Geek Squad service the machineThey verified the issue I was having, no video, even during boot
They sent the machine off for MFG warranty supportIt was returned 1/weeks laterThe warranty was expiredThe same issue happened again within a dayDuring a windows or driver update, a blue screen is posted, saying the boot drive is not foundThe system attempts a repair, and poof, the video is gone
One more trip to Best Buy and a new motherboard, and another weeks, and I boot the systemI restored the hard drive to a point before this issue happened
I ran good for day, but on the second day same issueAnother bad motherboardI talked to Best Buy and they suggested I pursue a refund
On 11-3-2016at 5:pm central time I talked to Lenovo Warranty representative JBHe informed me that because the PC is no longer in warranty, he can not give me a refund, even though the 1st failure was within the warranty period
I will never do business with Lenovo again and will inform my legislature about what happenedPerhaps a lemon law similar to cars can be pursued for electronics over a certain costI paid nearly $for the PC

I bought a laptop from Lenovo over a year ago, I called in today because windows popped up and told me my copy of windows was not genuineIt gave me the option to buy a new product key, type in a different product key, or contact lenovoTrying multiple time with the product key for my system, it did not work, and would not give me the option to active by phone, which I thought was extremely weirdI called lenovo, and explain the situation to them, but they refused to help me because my system was out of warrantyThey told me to reinstall my system to fix the problemThis is an unacceptable answer to just active windows with a legitimate keythey then proceeded to tell me that I needed to buy a new windows CD to reinstall my computer to have the activation fixedI told them I can usually call microsoft up to do an phone activation for free and they told me that's not how they do it, that I would have to reinstall the system to fix the issue no matter whatI think asked to speak with a manager, but was told that they cannot escalate this because my machine was out of warrantyso I told them if I wanted to make sure of my machine, I would have to buy new cd's to reinstall thisI ask why I needed to pay for something when usually microsoft give it away for free, and they didn't answer the questionI requested then that I had a problem with the customer service rep and I would like to speak with a manager about this and was again told that I couldn't speak to one because my warranty is out of dateI was then told that the customer service rep could not help me and that he was going to hang up and there was no resolution to my problemHe proceeded to hang up on me without any resolution to a problem that they created for what is a free service that microsoft providesI went out and purchased a new windows product key and typed it in the "type in a new product key" without reinstalling my system, and it worked fineI found the professionalism and knowledge of the lenovo "technical" support to be severely lacking and uninterested in customer service

I had a Lenovo desktop which had a warranty issue The mother board needed to be replaced They sent out a technician who replaced the board and I've had windows activiation issues ever since Their Windows product keys are embededBased on their suggestion, I reinstalled windows 7, then windows which also came with the machine and neither resolved the issue Because this issue went beyond the warranty peirod, they said they wouldn't help even though the issue was related to them replacing the monther board I cannot recommend that anyone uses this company Poor product and poor support

While trying to file a support ticket Lenovo support continuously closed tickets This is with full warranty on a corporate machine I had tickets closed before I received a phone call stating I did not provide enough information
The information they asked for was located directly in the ticket They even stated the information was in my ticket and claimed it was not in correctly They still closed my ticket with minutesI have been in IT for years and I can say they are the worst support I have ever seen
They were also incredibly rude They refused to allow me to send in a complaint

Horrible computer companyI purchased a computer months ago and it has had problems timesFour of this five it has been reset to factory settings, forcing me to essential set up a new computerThe fifth is currently in progress, with the problem being it can't detect the hard drive that was installed with problem number under three months agoI will never recommend them to anyone, everWhen calling about issue number 5, I asked about the potential of a refund, with the customer service agent responding "We don't do refunds, that's what warranties are for." If a computer has issues in months, the first happening after months, it's a lemon and a refund should be issuedHe was also demeaning when I started to tell him a P.OBox address after he asked for a shipping address when what he really wanted was a physical address

I bought Lenovo Ideapad Uless than years ago, and the hinges that connect the display brokeApparently, this is a well known manufacturer's defect, as it's posted all over the internet
I called to have it fixed, and they first refused because it's out of the warranty period (year), and then I asked for a supervisor and told him that I saw on online forums that many others getting them fixed or replaced or refunded although they were out of warranty periodThe supervisor immediately said he'll expedite my request
A few days later, I got a call from them saying they no longer manufacture the defective part and that she would refund 25% of the purchase priceI told her Lenovo offered full refund to others, and she said only if it's only months out of warrantyThe product came with inherent defectThey cannot sell defective products and arbitrarily select which ones to be replaced or compensatedThe defective hinges are mechanical defect, so it has to do with the amount of use (before the defect surfaces)Some used the laptop more than others, so heavier use causes it to show defect earlierLenovo made defective products and should own up to their mistakesThis is just not acceptable

About two months ago I had sent in my *** in for repairs for a defective fan and extremely bad light bleed and dead pixels on the screen as well as an improperly functioning trackpad (it would randomly float where it would please) I had received the laptop back after dealing with terrible customer service reps and depot center techs claiming nothing was brokeFast forward a monthI received my laptop back they also told me they had fixed all the issuesBut the only problem fixed was the fanMany of the rubber pieces that cover the screw holes had not even been replaced, the screen was still the same as was the mouse, a new problem also came when it came back, the hinges on the screen were making a cracking sound whenever movedI thought nothing of it and continued to use my computer non the lesstwo months go by and now the hinges are somehow out of alignment which does not let me close or fully open the laptop without it twisting the screen
I called customer service once again, but now my warranty was two months outEven though it was their faulty service technicians work who had caused thisI went through many different people and was told I can send it in but now I will have to pay and the technician over the phone had accused me of breaking this laptopWhich is extremely unfair consideringI do not have time to send my laptop back in and have it most likely come back broken againand pay for it above all else
Lenovo is a company who lacks integrity in their products and practices based on what I've encountered

YOGA Pro ($1200) overall good model and design but suffered very low quality manufacturing Screws falling out of the bottom and suffered complete hardware failure less than two years after buyingComponents are not replaceable and therefore unable to be repairedVery disappointed with low quality parts for such an expensive laptop Called Technical support they tried to blame it on Windows and when they realized it was their hardware, they offered no explanation, apology or recourse

I ordered a laptop on Decand it was mentioned that I will receive it in 4-business daysIt's past Christmas and New Year and I still haven't gotten itThey moved the shipping date twice and their customer service have been giving me the run around with no tentative date of deliveryPoor experience with this company

I purchased Lenovo Ideapad U(on 9/16/2014) presuming the laptop quality and build is going to be as good as IBM made laptops
I use this laptop only for home use, so may be use or times a week for accessing web/copying photos etcMost of the times we use *** or mobile phones for accessing online *** etc
From past couple of months, I've noticed opening and closing the screen has not been as smooth as beforeSo my wife and I have been really careful about how we open and close the screenToday when my wife was opening the screen slowly, the left hinge by the power button, would not open completely, which caused the plastic to break (before we realized something was wrong) and the hinge would not close or open smoothlyI am attaching the pictures for your reference
When I did some research, I found there were tons of people ran into same issue with the same model Uand here is a link to one of the threads from lenovo forums:
https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/IdeaPad-U530-Touch-...⇄ /> So since this look like a known manufacturing defect, was there ever a recall or some sort to fix this issue that I may have missed?
I tried contacting Lenovo, but looks like there is no direct email to reach support teamChatting online gave me a phone number to dial and when I followed prompts, the pre-recorded message told me to log on to web site and complain
This is the worst laptop purchasing experience I have had and want to spread the word so other are awareDo not buy Lenovo laptops, they are cheaply made and not reliable

I recently tried to purchase a Black Friday deal on a laptop from LenovoSomething went wrong with the payment processing, though they could not give me any details on what that was, and when I spoke to customer service, they said that they'd have a sales representative get back with me to help get a good deal, since my original purchase was out of stock on their websiteMy order wasn't even canceled until the Tuesday after (once all of their competitor's sales were over), and it was canceled before I was given any opportunity to change payment options or anything
I called immediately after receiving the "order canceled" email, and used the chat feature to discuss with their service department for over an hourI was told I would be contacted and not to worryIn the end, I could not get anyone to actually help me with my problemAll in all, I spent at least hours trying to get information from their teams, and instead was given contradictory guidance"Fill it out with sales and we'll send it to the Price Matching team." and then from sales "We don't have a price matching team." I had asked for two manager callbacks in different departments and haven't gotten eitherI've sent several emails and gotten no response
I am brutally disappointed with their serviceMy issues isn't actually them canceling my order without communicating it and then not honoring the deal that I had purchased, but rather the fact that I've been following up and then being disappointed for two full weeks after being lied on top of it
Worst customer service I have ever experienced

I have been waiting for warranty service on my Lenovo desktop for monthsI have been in constant contact with Lenovo Support and all they can tell me is that they don't have the parts and someone name *** *** XXX-XXX-XXXX is supposed to give me a callSo far its been weeks since I was given this informationNo call or resolutionMy escalation number given by Lenovo support is XXXXXXX
My case number issued by Lenovo Support in August is XXXXXXXXXXWe are a Lenovo Solutions Provider *** *** in ***, NC

I bought the Lenove Ideapad STouch years ago It worked well until Windows and were downloaded The touch stopped working According to a Lenovo technician this laptop is not compatable with the Windows upgrade and the only solution is to buy a new one This is appaling I paid almost $for it and Lenovo should should offer some solution to this problem other than buy a new one I WILL NEVER BUY ANOTHER LENOVO PROUCT!!!!!!!!!

I placed an order with Lenovo late in November for an Orange engraved Yoga when the company had the engraving special Three weeks later I received the item; However it was not engraved I immediately contacted customer service and they said not to worry, they will send out another item that is engraved, and to use the original item while the replacement comes, which I thought was great A couple weeks go by, and I receive an email telling me my replacement item is no longer available and the only color available is grey I contacted customer service and they also told me that the Orange is no longer available but the grey one is available I asked if the grey one would come engraved, and they told me it would not So I told them to cancel the Grey order, which the message in my email stated it was automatically set to cancel if no reply was clicked in the email link and I never clicked to confirm replacement I just wanted a laptop that was engraved This was a gift for my sister and I had told her the laptop was supposed to be engraved and that is what we were expecting She was using the orange one temporarily until the engraved one came A another week or go by and I receive an email saying that your order has been shipped, which confused me Then a week later I receive an email telling me that I have to return one of the systems before my card was charged I emailed the Representative and I told them my order had been canceled The rep said that I am in possession of two systems I went to check if there were any packages for me at the business the item was delivered to and thankfully it was there I opened the package and unfortunately it was the same exact item that was delivered to me originally, an orange Yoga that was not engraved It was strange that they would send me another orange one after telling me the item is no longer available I contacted the rep again and asked for a return label which they sent over I have been given the run around with this company for more than two months I contacted the company earlier today and and asked if I was ever going to get an engraved one, and if not to refund the charge for the engraving They than asked me to take pictures of the item so they can verify it is not engraved I understand their need for pictures, I just don't understand why they would wait more than a month to even ask for it I asked to speak to a supervisor and the rep said they would take my information down and give me a call back I asked if there are any other supervisors available and she said that she can transfer me back into the que where it is possible to talk to a different team member's supervisor I was transferred back into the que and the new rep told me that supervisors only give call backs and are basically never available to speak to unless they call you back I am now awaiting a call from a supervisor I have been extremely patient with LenovoI understand that mistakes happen, but was extremely surprised on the amount of mistakes Lenovo has made As a first time Lenovo purchaser, I would not recommend this business for family or friends They have some nice products, but if there are any problems with your order, be prepared to waste time trying to get your issue resolved I am very displeased with the level of customer service I have received It is difficult to get a straight answer from this company It has been about months from my original order date and my issues have not yet been resolved

I purchased an expensive Lenovo Tablet about years ago for my business needs As of recently, it just will not power on Supposedly, there's a recall on many of their tablets due to battery issues, and they are unwilling to repair mine or replace it at no cost, since it's supposedly out of warranty Anyway, there were no problems and no damage to the device prior to the issue Being that I am a Windows enterprise user, and businessman of the mortgage industry for 20+ years, I will never recommend purchasing hardware from this company There are many other manufacturers of Windows & Android based products, so please consider another company when making a decision to purchase your hardware, or else you risk being screwed over like they did me

I have had nothing but problems and aggravation from LenovoI purchased a Lenovo desktop computer (K450e) in July, I did research and read on Consumer Reports that Lenovo had excellent customer service and this particular model was an excellent productI purchased the computer from the Lenovo websiteIt worked great for a few weeksOne day I tried to turn it on and nothing happenedIt was completely deadI tried all of the obvious things like unplugging it and plugging it in again, etcNext, I took it to my local shop which sells and works on LenovosThey said that the power supply and mother board are deadI couldn't believe what I was hearingMy husband called our power company to find out about surges on that day and there were noneNot to mention it was plugged into a surge protector at that time
The computer is, of course, on warranty since it's brand newI called LenovoI explained my problemI was condescended to and treated like a complete itThe person interrogated me He asked whether I had tried unplugging it and plugging it back inSeriously? I said I had tried everything and the computer is deadI was then asked for a "list" of what I had triedOf course, I had not made a listI explained that I had taken it to professionals who looked at it and said that the power supply and mother board are deadThe Lenovo representative said that maybe these people weren't familiar with Lenovos and didn't know anythingI told him that the shop actually sells and works on LenovosNext, the representative tried to accuse me of harming the computer and said that if I had damaged it, it wouldn't be on warrantyI told him I had not damaged it
I can't remember exactly who I talked to next but I have called many, many times and spoken to many, many peopleI was given a case number then told my case number had been closed, then given another case number the next time, then told that case number had been closedI am on my 4th ot 5th case number nowI have to wait, and to start from the beginning each time I call before I can talk to someone about my caseFinally, I was told that Lenovo would need to send a service provider to my house to look at the computerI was hugely relieved to know that something was actually happeningI was told I would receive a call "within days" to set up an appointmentI did not receive a callI was by then needing to go out of the country for a month so I was forced to wait until after I returned home to try to get this computer matter resolvedI called Lenovo again and told the representative that nobody had called to set up an appointment, that I was going to be gone for a month and that I wanted it on record that my computer issue had not been resolvedI said I would call as soon as I returned home
I called when I returned homeGuess what? My case had been closed againI had the representative look for the informationHe told me that a service representative would call to set up an appointment "within days"Now, it has been a week and no one has calledAgainI am at wits endI have been without a computer for months now and absolutely nothing has been resolvedToday I will be calling again
In this past week while waiting for someone to call, I have poured over the User Guide and Safety and Warrenty Guide that came with the computer as well as the Lenovo website (using a laptop borrowed from my husband's office)I can find only one phone number which is the same one I have been usingThere is no email addressThe warranty guide states that "a list of service providers and their telephone numbers is available at support.lenovo.com"That's not the caseThere are no service providers listed for the United StatesThe only new option I discovered was to "schedule a callback"I decided to try thatAt this point, why not? I entered all of my information and details for the computer, chose a day and time, explained my problemI clicked and nothing happened except something that said I had entered too many wordsI cut several sentences outNothing changedI tried again and again having to re-enter all of the information each timeMy request would not go throughClearly, callbacks are not an option after all
This is absolutely ridiculousI am furiousI have spent hours and hours trying to get this matter taken care ofI'm at a lossAll I can think to do (besides continuing to call Lenovo) is spread the word in as many ways as I can think ofLenovo is not a good companyThey have no respect or concern for their customersThere is no supportI will never buy another Lenovo product and I staunchly discourage everyone to not support this company in any way

After being a long-time customer of Lenovo, I have, over the past months, been met with defects, shoddy repairs, and terrible serviceMy case manager refuses to pick up her phone, return my calls, and doesn't answer my emails until I call and complain to her supervisor two weeks later