Lenovo

Lenovo may build a decent computer but its customer support is the worst in the business
My laptop has been to the "repair" depot three times in the six months I have owned it, the last time it was sent in was on March 25th and was not repaired due to a parts shortage, it was agreed upon to have the unit replaced and as of today April 27th I have not received any communication as to when I will actually receive a new unitCustomer service cannot give me an answer and my CSM will not return calls or e-mails
Very disappointing!

Lenovo, a fine product offering I'm sure there are very few issues After making an online purchase through this company and trying to contact their "CUSTOMER SERVICE department",, I was put through their version of a push button go nowhere *** Push for sales, within minutes, an agent Push for customer service?
First attempt, after being reminded that caller volume is higher than normal, minutes of listening to words including "important" and "priority"! The same recycled message over and over, how important we, the consumer areHang up, Try again Next attempt, minutes Hang up OK, it's a holiday, I can almost understand that but:::::
Today, Monday, Dec 7, 2015, I made the customer service call again Twenty five minutes (again) of the same on hold rhetoric later, an individual who addresses himself as a corporate representative yet comes across as a "*** ***" tries to drag me further down their rabbit hole
In short, take your chances with ordering through Lenovo's website The odds are 99.9% you will have no need of their "customer service".as their offerings are very reliable but, if you do have need of their support, GOOD LUCK!!, be prepared to offer a bribe

Wow, maybe I should have checked this site before placing an order with Lenovo100% would not have placed an order if I saw the reviews beforehandThe customer service is terrible and non-existentI called customer service a few times and it's always a minute wait, which is not that big of an issue to meI chose the call back option for each time and NO ONE gave me a call back and it has been a few daysCan you imagine if you are having technical issues and want to reach out to customer service for support? From what I've experienced, there would be no support and are they not selling laptops geared towards professionals? I would expect the company and their employees to be professional and at least have the courtesy to return a callI paid hundreds of dollars for a computer, at least respect your paying customers
I purchased a *** which I've waited two weeks for alreadyLenovo e-mailed me stating this:
"1) Keep your order placed: we will work to fulfill the laptop as soon as we can If you would like to do this, simply call our toll-free customer service number 1- ***option to let us knowIf no response by January 5, 2017, your order will cancel automatically
2) Cancel your order: if you would like to cancel, please click here or call 1-*** option You may cancel your order at any time before it is shipped to you Please note that additional time may be required for your financial institution to process the cancellation of the charge authorization against your account."
As of right now, customer service is non-existent and my only option is to wait until my order is cancelled? This was supposed to be a Christmas gift and now the order is postponed for another months, and that's if I even get through to customer serviceWaiting months for a laptop is ridiculousThe hardware would be outdated by thenOk, just kidding, but come on, it's as if the company does not want to meet sales expectations on purposeThis is the worst experience I've had with customer service of any companyWhat I fear the most is the after-sales supportGood look to anyone that owns a Lenovo

Length of production lead time far below industry standards
Order for computer placed on 02/16/has been repeatedly delayed, estimated ship date being extended from week to week, now 02/23/with estimated delivery set for 04/05/
These repeated delays are completely unacceptable and Lenovo needs to give clear notice to the public about the backlog so consumers can know what to expect

I order lenovo ideapad 15" on april 19,On their official web site it says 3-days shipping my order number was ***order went through fineI check with their customer services after the order, that when can I get expect my purchaseand she says that they don't have the inventory and estimate to have some after june 2nd which was not mentioned when I was placing my orderIt was advertisement on their part by not mentioning that the product they are selling is out of stockI have to cancel my order because I can not wait that long for a laptop which was a gift from me to my son
It is totaly bad business by lenovo

I purchased a Thinkpad Yoga almost a year ago and have never been able to use itI spend 1749$ on this *** and have had to send it back timesThey finally decided to give me a full refund but my case manager cant even get that rightI just want this all to end and move on

This company ripped me offThey gave me a laptop with a manufacturer's defect and I had paid for warranty then they refused to ship me a new refurbished laptop under warranty and keep giving me the same excuse about talking to the case manager and it seems like they want to do this until my warranty expires

The worst product I had ever purchased My computer broke by the screen shattering because the hinges broke when I closed the computerThe last time I requested my money back after two computers they replaced broke and the customer service reprefused to give my money back and requested I ship the computer in for repairThe repair was supposed to take three weeks, and then on the fourth week I called and they still did not have the part yetThen they gave me the option of another computer or my money backWhat a joke, that's what I asked for in the first placeI have a business and was in college finishing a degreeI had to go to a store and buy a computer just to have one around because that was my only personal computerI am not surprised the ratings are so lowBut just to make a comment the quality was beyond cheap and if I had it my way they would be out of businessC is a favorable grade in my eyesI would say more like an F and if grades could go any lower the alphabet would not have enough letters to grade them as low as I wouldThanks for your horrible product and worse customer service Lenovo

ordered a laptop on Nov 25,
received an email saying delivery won't happen by Jan 25,
A shipping delay of months span! Lenovo you can actually make it years for your favor!

The sales agent that I dealt with, *** *** was dishonest and failed to take responsibility for her mistakeShe told me that I would get assistance transferring my data as part of my computer purchaseOnce I received my computer and solicited help to transfer data, I learned that I would need to pay an additional fee to get helpMs *** when taking my order quoted a price for the computer in my desired configurationWhen I reviewed the confirmation I found that she had entered the order for a configuration that was inferiorWhen I called to get it corrected I was charged another ~$to make the changeI tried twice to reach a supervisor to discuss the problemsNo one responded
I also found technical support less than adequately prepared to answer simple hardware related questionsLevono's customer service is some of the worst that I have experienced

Ordered November 28th with Lenovo advertising product will ship within 5-business daysEstimated ship date (ESD) was originally Dec ESD delayed to Dec 16th so I chatted with customer service on Dec 8th and they told me that the laptop was waiting on a part that would be arriving shortlyI check my order status today (Dec 10th) to find ESD has been delayed to Dec 26thThe customer service representatives are essentially completely useless and uniformed regarding how long delays will lastI'm pretty sure they see exactly what the customers see because the only thing they could tell me was that the product would be shipped on the date shown online (but that it could be sooner)When I asked if it was common for people to have multiple delays, the customer service rep assured me that wasn't the typical caseAfter reading online, it appears this is a common issue
Lenovo should not be allowed to advertise such ship times if they consistently miss themIt is advertisingIf they would have been honest and put weeks, I would have selected another cyber monday deal laptop instead

I have to share the horrible time over the past days with Lenovo support after an update was pushed out on New Year eve, my computer which I hadn't used in a few days, went into blue screen of death critical process died error I contacted lenovo and thus started some of the worst customer service ever I was in need of recover cd, which I understand now is saved under a partition which you can't access once the computer goes into recover loop They don't send recovery cd's at time of purchase nor do they disclose you should export the partition image upon receipt of your laptop I believe this is so they can make more money from you Cost for a cd is $plus shipping and handling
My first call to lenovo support was answered by a rude and condesending woman named *** She couldn't answer my questions, so I asked for a supervisor She informs me that I cannot speak to a supervisor because my laptop is out of warranty (by months) and I would need to PAY to speak to a supervisor So the employee is not able to answer questions and help me order a recovery cd, but I would have to pay to speak to a supervisor She assigned me case #*** My serial number is *** and my phone is *** She then transfers me to another person who is in premier support, who refused to talk to me because I haven't paid for premier support
Day 2, called back and the women barely spoke English and I could not understand her and she wasn't able to place the order for the cd, since she wasn't sure what recovery media I would need She was rude when I explained I couldn't understand her and asked if she could transfer me to someone else Her reply "I'm not speaking spanish, so deal with it" She refused to give me her name and refused to place my order I hung up! I later found out that she cancelled my case without my permission! I called back and the guy I spoke with was funny He works for Lenovo/ibm and owns a dell himself Their own employees don't even want their product! He was able to create a new support case # *** for me We spent mins on the phone and he wasn't sure that the disc he would be sending would work since my laptop came loaded with windows pro, but Lenovo upgraded me to windows in July Windows recovery is not available to me because my laptop came with pro and now I would need to pay for windows REALLY!?! I told him just to send me 7, since I need to get into my laptop He comes back to me after being on hold and now after over mins he explains the department that would take the payment is now closed and I need to call back the next day I was speechless He said all I would need to do was call back and they would transfer me to take my credit card and I would be done
Day #3, I call back and after mins, I have been transferred times I am speaking to *** who asked me a question about what version I need and I start to explain the windows and windows issue from the day before and he cuts me off I asked him to LISTEN, so I can answer his question and he says don't speak to me like that and don't tell me what to do I explain that part of customer service is listening to the answer after you ask a question He says he doesn't care and I need to be respectful I explain you have to give respect to get it and he hasn't He then proceeds to tell me he is going to "finish it" and I am going to "listen to him" - feeling threatened by this employee, I hang up I contact my account manager who I purchased the laptop from at lenovo and he places some calls and tells me I can call back in and just pay I call in again and now I am speaking with *** who explains case was cancelled and he now is going to start case Case #is *** He then starts all over and after mins on hold and speaking with him, he now transfers me to another person who creates case #*** and places an order for recovery media windows pro and tells me any upgrade to will now need to be paid for by me because the fre offer is no longer available She then transfers me to *** who will take my payment *** wants to hang up and call me back in order to take my credit card I explain that this has been going on for days and I do not want anyone to call me back, I want her to complete the order and be done because believe it or not, I have things to do in my life besides talking to Lenovo and dealing with this horrible thing they claim is support or customer service After getting upset, she finally agrees to take my card I am now told it will take days to receive my recovery media
I do not know what is wrong with lenovo, but there is no reason it should take days and case numbers to order a recovoery cd that ***, ***, etc all send WITH the laptop purchase Telling me I need to PAY to speak to a supervisor is horrible I am telling everyone to NEVER buy from IBM/Lenovo I can be reached at ***

I purchased a Lenovo laptop Kseries in summer of and the laptop is no longer workingI have gone back and forth with Lenovo with no help and their customer service page never works correctlyIf you try to use their online customer service it just keeps giving you the runaroundI waited on hold to speak with a supervisor and it took minutes of hold time and then they hung up on meI called back and was put on hold yet again for the second time and waited another minutes before I was ever to speak to someone I will never purchase a Lenovo product ever again, let alone a laptopIt's been three months and I am still being told that they don't have the part to fix my laptopThis is a new laptop!!! This is not a laptop that I have had for monthsMy case number is#XXXXXXXXXX and I hope Lenovo gets this message and does the right thing and either refunds my entire purchase or replaces the laptop

Good morning,
I am writing to share with you my story of a troubling and highly frustrating Lenovo Yoga experience, which I am finding is quite a common experience shared on support forums and on public message boardsOn June 20, 2014, I purchased a Lenovo Yoga (P/N:XXXXX) for my wife at a cost of $1,From the beginning she experienced the WiFi issues that are so common to this unitySince at least January 2016, she has been experiencing sudden intermittent shutdowns associated with a blue screen of death accompanied by various error codes, including 0xcXXXXXXaBeing reasonably savvy with technology, I performed two completely clean OS reinstalls with either Windows or 10, and I ran the full Lenovo diagnostics suite, which revealed no problemsIn each instance, all went well and the OS was fully functional for a few hours before experiencing a sudden BSOD shutdownI subsequently had the system evaluated by my work IT department, who could not find a problem despite successfully confirming the intermittent shutdownsThey, too, did clean OS installations, only to have the same sudden shutdown with no apparent causeI then took the system to a highly reputable commercial IT repair businessAfter running full diagnostics, stress tests, and reinstallations they have reproduced the shutdowns but have been unable to find a discreet problemIn aggregate, we've now confirmed that there is nothing identifiably wrong with the system that can be repairedThe consensus at each stage has been that the only remaining problem must be the logic boardI have spoken with your customer service agents via phone and online, and I have been emphatically informed that the warranty expired on this product as of 8/20/2015, meaning that Lenovo wants nothing further to do with me or with my caseConsequently, it is apparent that my options are to pay >$to have the logic board replaced, knowing that this may not in fact correct the problem, or to throw away a $1,system and purchase a replacementI choose the latter
I'm sharing this story with the many here who have had similar experiences and to stat that our replacement will not be a LenovoIn fact, neither I nor any of my associates in the future will be purchasing Lenovo systemsI founded, built, and managed a biotech company for six years based on HP systems companywide, and I can tell you that the quality and support was far superior to my recent experience with LenovoI can also tell you that my communications with commercial IT groups revealed a strong preference for HP over Lenovo, to the extent that their clients now specify no Lenovo productsI remain involved in multiple entrepreneurial endeavors in the pharmaceuticals field, and I can confidently say that none of my future purchases for business or personal use will include a Lenovo systemA $1,investment simply demands more longevity and trust than Lenovo products can provide

Is Lenovo's extended warranty a fraudulent service?
I have a year old Thinkpad xCarbon, which cost over $I purchased the three year warranty with it, because I needed this thing to last during my PhD programI sent it in for repair (overheating, crashing, dropping wireless) and they supposedly replaced parts, but within minutes of its return it overheated to degrees Celsius, crashed three timesI sent it backThere is no way they could have done any sort of quality control on the initial "repair."
It has now been over weeks that I have not had my computerLenovo insists that parts are unavailable I have "escalated" which is evidently some bone thrown to unhappy customers, but which has no actual meaningI feel that if you are unable to repair a warranted computer, then it should be replacedIt appears that the extended warranty they sold me was a liethey cannot fix computers that are two years old
All I've been able to get is a reluctant promise to extend my warranty for more monthswhich to me is merely an acknowledgement that I haven't had a computer for that long, and that they think it will break again
Shame on you LenovoWhen I spent enormous $ on this laptop, I did so understanding that your customer service was the bestI'm disappointed and wish I could file a claim here, but Revdex.com only allows claims on purchases within the last months, irrespective of warranty status
To resolve this, I would like either a replacement or a full refund so I can buy a computer that works as warrantedAt this point I have no faith that a "repaired" computer will really be usable

Bought a Lenovo Thinkpad E The battery was recalled and labeled defectiveBecause it was past the one year warranty, Lenovo would not provide me with a non-defective batteryInstead I had to go and buy a new one to replace the originally defective battery placed in my laptopThis is ridiculous and should be criminalI was forced to buy a new battery, my laptop would not even power on anymoreThe audacity of such a company is appalling

Lenovo Case Number: XXXXXXXX, SN: YBXXXXXXXX [ [redacted] ]

Dear Mr [redacted],

Within the international warranty terms and condition, we make no guarantee that a repair is possible. If a repair is not possible, we recommend contacting the country of purchase for further support.

I have included the link below to the international warranty.

https://support.lenovo.com/gb/en/documents/pdXXXXXX

I can understand the frustration however we are unable to replace this device I'm afraid.

Kind regards



[redacted]
EMEA Customer Relations Case Manager
Technical Services
[redacted]

I have a Lenovo ThinkPad Edge. I have several issues with Lenovo. My main issue is that the left hinge on the computer will not close. As a result it has cracked a hole in the back of my computer. I took it to [redacted] to have it looked at. They said they had never seen this issue before and tried but could not get the hinge to move. I now have to leave the computer open all the time. After reading several complaints about Lenovo, I found that this is a common problem, yet there has been no recall on the hinge. I called Lenovo twice about this issue because I feel it is a defect in the computer. They told me my computer was out of warrenty and I could send it to them and they would fix it for $650. I can get a brand new computer for that. I also feel that I should not have to pay since it is a defect in the Lenovo computers. I also became aware that there was a battery recall. I was never notified about this. My battery would not hold a charge and I called Lenovo to replace it. I was not told about the recall, I was told that they no longer carried the battery and I would have to get one somewhere else. I also had to replace the adaptor. It stopped working. I ordered a new one from Lenovo and in less than 3 months the wire frayed and began sparking. I again had to go somewhere else to replace the adaptor. Yes my computer is several years old and out of warrenty, but I have never seen this hinge problem with other laptop computers that are as old if not older than my computer. I was told by Lenovo that the problem was caused by hard wear and tear. I use my computer at home. It has never been dropped and has not had hard wear and tear. I feel that Lenovo should replace the hinge and broken cover free of charge since this seems to be a common problem with their computers. I also feel that I should be reimbursed for the battery and adaptor I had to purchase. I will be never purchase another Lenovo again. From the reviews I've read, it seems that almost everyone has a problem with the company.

Where do I start.... I purchased a laptop in store for a discounted price because it was opened box. When I got it, there was no charger so I had to purchase a charger. I ended up buying a compatible charger, which did not work for the Lenovo Think Pad. I search every where for the charger and was told to order the charger from the manufacturer. I order the charger on Oct 24 2016 through the representative. she told me I should receive the order within 7-10 business days. When two week went by, I called just to lean that they never had the product in stock.( no one had the decency to call or email) The representative I spoke to was very rude and condescending as if its my fault the order wasn't available the time it was suppose to be. After giving me the run around, they told me it would take another week. I waited one week in a half, still no charge/ Finally I spoke to [redacted] in Customer service and he advised me I should be receiving the charge soon. the charge came in 3 days after [redacted] placed the right order. when It came to me, it was the wrong charge to fit my laptop. uggggggg...... I was upset and furious after 1 month of waiting for a charger, it the wrong charger. I call Lenovo maybe 4-6 times and every time I spoke to a rep, they were rude. My gosh ,in a small town in North Carolina I would have think different about the people living and working there. They sent me a shipping label and when I got I sent the charger back immediately. Till this day more than two months, I'm still waiting ...... on the charger. every time I call to check on the status of the charger, everyone have been telling me, the case is open and someone is working on sending the charge that is useful for my laptop. LENOVO should be embarrassed with how many negative reviews on this site.. please DO ONT ORDER ANY ITEMS HERE AT LENOVO. THEY ARE TERRIBLE AND RUDE. ITS BEEN OVER 2 MNTHS AND I HAVE STILL DO NOT HAVE THE ITEM I HAVE ORDER. SAVE YOURSELF TIME AND MONEY!!!!

I purchased a laptop (Lenovo E570) on black friday for a great price. It was originally going to ship out onn December 6th however it got pushed back to January 25th. I was fine with this as I imagine a lot of people wanted this laptop as it was a brand new laptop at a great price. What I had issues with was the customer support. I've contacted customer support 3 times about this order. The first time it was fine, I was just trying to see if my order could be shipped earlier then the 25th since I wanted to give this as a Christmas gift. The second time and third time I wanted to know the status of my order and they could not help. They ended up saying it was still January 25th however my order page says December 30th. All these times it was hard to get a hold of their customer service as they would say they are closed on the phone when on their site they said they were open and also their chat would be closed during midday as well. Furthermore, I contacted the Lenovo representative on reddit and he said it would ship the 23rd or 30th which reassured me however today he said my order was marked as cancelled. As of now I don't really know whats going on with my order but I just hope to get my laptop.