Lenovo

I have ordered 1 Lenovo ideapad 510s 14" - Silver. Just after 2 hours of order, I canceled the order. But they did not cancel. And after one day, they sent me email that they received cancellation order before shipped. That were totally lies as I got my shipped information later. Then I waited for that product. My order number XXXXXXXXXX. Tracking showing that package delivered in wrong address. I was trying to communicate with Lenovo as its better to complain to UPS from shipper but this experience is horrible. They (Lenovo) have fake call number (X-XXX-XXX-XXXX) I think, as I tried almost 5 hours but they are unreachable. I am very much disappointed. I already filing a claims about lost package to UPS and wait for their response. If I get the laptop, I want to return and want my money back as Lenovo customer service is horrible. Because, In future if l need support for technician, I know I will not get proper service. Their number is X-XXX-XXX-XXXX and that are always unreachable. There is no email option for communication or complain. They have chat service only for new order. So where we should go for our problem if only one phone number is unreachable?My order price is $593 and it's a big amount for me as a student. I think Lenovo need to investigate the customer service. and I hope Revdex.com will help me for returning the computer and money back to me after getting the lost laptop.

Laptop hinge broken down in half a year, within warranty period. Yet they don't want to cover under warranty and would not cover shipping

I have a Yoga Pro 2.

Lenovo has terrible service repair and customer service.

I have a two year warranty, was experiencing A LOT of problems with laptop (look at the review online and you will see this product comes with a lot of issues). Sent it in, and it came back dirty, with screws not properly put back in, and one screw missing. Because of how poorly they put my laptop back together, one of the screws got stripped it and it scratched the bottom of my laptop.

The very day I got it back, I called customer service who told me there was no need to send it in and I should go to [redacted] instead and they will replace the screws for me for free. I don't live close to [redacted] so it was a month later before I actually went in.

When I went to [redacted], they told me those screws are rare so they don't have them and I should contact customer service. So I called again, and this time I was told the BEST and EASIEST method is to send my laptop in for repair. I was told since all I needed was to get my screws replaced, I don't need to give them my password.

Three weeks later I get it back, the box is DAMAGED and OPEN. They did a lazy job taping up the box so the flaps came open. Laptop was DIRTY even though the form I filled in the beginning said the service included cleaning the laptop before sending it back. At least now the screws are properly put in. But my laptop was TURNED ON, my accounts were DELETED, and another account was made with a password * don't know so I can't factory reset it. All I required, which I specified in the form, was for them to replace the screws. There was NO reason for them to access my laptop and do anything to it.

I will not be calling customer service again because their customer service and tech repair are APATHETIC, LAZY, and INCOMPETENT. Don't bother buying lenovo product. Maybe they have some good ones (my laptop was definitely not), but once you get your product, good luck having issues solved because they're not going to do a good job helping you.

Well, since won't allow me to submit a complaint because my computer is over a year old now, this is all I have left. Lenovo pushed out an update recently while I was away for the holidays. My machine worked fine before, but when I went back to use it, I had the blue screen of death with a critical process died error. My Lenovo account rep gave me a number to support to get the media recovery cd, since they don't ship that out like other companies do. I called and the woman on the phone, [redacted], told me I had to pay $45 plus shipping and handling in order to fix the update. REALLY?!!! I already purchased the media and operating system when I bought the Lenovo. I asked for a supervisor and she told me I couldn't speak to one because my Machine only had a year warranty and that was over. I asked to speak to someone else and she transferred me to [redacted], who told me he couldn't talk to me unless I paid for Premium Support!!! Why do I need to pay for support for the laptops (yes I bought more than one)? I would not recommend buying anything from Lenovo/IBM if this is the type of customer support you receive (you have to pay for support). I guess I will be purchasing a new machine from [redacted] that actual works and gets great customer support. Not a place that charges you to speak to a supervisor when their employee fails to answer questions and is rude.

I bought my Lenovo G500 laptop 2 years ago and I've been having problems with it a couple months into the purchase. I was overseas when these problems were happening more frequently and had to wait until I returned back to the United States to call Lenovo. When they tried to help me over the phone to figure out the problem, my computer completely stopped working and was asked to send it in. When I received the laptop back, the motherboard among other things were changed and it seemed like the laptop was working fine. A month or two in, the same exact problems started; when I put the laptop to sleep it would either shut off or stay on with the black screen of death and wouldn't function. There were also many times where the laptop would just load and load and load....... until it needed a force shutdown. This process went on for nearly 2-6 times before it actually started. The battery light stays on even though the laptop is not charging anymore. I sent it in yet again and this time the hard drive was replaced among other things and they didn't update any drivers and told me not to update them because it will cause the computer not to work again This laptop has been extremely inconvenient, as I need it for school and work. I have complained and they have attempted to fix the problem but again these problems came back within a couple of months again. I take extremely good care of my things and I haven't even been downloading things or even deleting all the nonsense that Microsoft puts into their software because I had to restore the computer 3 times because of the tech support team that couldn't fix the problem. I am extremely disappointed with the purchase and will not recommend this company to anyone. I must admit though, the customer support was nice and courteous but that doesn't make the product better, it only makes the horrible process less painful.

Very terrible online sales practices

I purchased a Lenovo Horizon 2 27 on December 27, 2014. The unit has not worked properly since out of the box. After $1300 on the unit, $199 on Lenovo Care, $499 on Adobe Acrobat Pro XI that wouldn't install (because of a problem with the Lenovo unit), hours upon hours of inept Lenovo tech support, and loss of more than 18 hours of work having to deal with Lenovo, I still have a unit that does not work. The unit was sent to the Morrisville, NC techs who are "experts." They took the unit back to factory, got Acrobat Pro installed and considered it fixed. However, the preinstalls are a 1-time installation, so preinstalls no longer work. I upgraded to Windows 10 and Lenovo's Morrisville, NC expert tech sarcastically admonished me for not reading the fine print (not on the Windows upgrade, but on Lenovo's website) that this unit is not compatible with Windows 10 and nothing functions properly after upgrading to 10. He has had an excuse for why the unit was not properly working and now that excuse was Windows 10. However, the unit hasn't worked since December 27, long before Windows 10 was released. Lenovo assured us each time we contacted tech support that each problem was fixed, but that was not true.

I didn't install Windows 10 until 4 days ago, so now all of the problems were caused by my stupidity (according to the expert tech).

What I have learned from this experience is that the preinstalls are limited, at best. Touchscreen fails the majority of the time and after the Morrisville tech took the unit back to factory, Dragon was inoperable (because preinstalls have no reinstallation download available - when it's gone, it's gone). Lenovo installs these limited preinstalled programs to entice the consumer to purchase what appears to be a good product for a good price, but without disclosing the limitations of the unit - no upgrades; you can't install other software that should be readily compatible with any Windows unit; no reinstallation of the preinstalled programs. It also entices the consumer to purchase the full product, such as Dragon, when it no longer works with the preinstall. Lenovo probably has agreements with [redacted] and the other preinstalled program vendors.

I wholeheartedly agree with other reviewers that Lenovo's customer service reps and tech support are rude, demeaning, and totally inconsiderate of the consumer's time. Lenovo dictates what it will do and the consumer is at a total loss (time and money). And, if the customer gets upset over the phone, their feelings are hurt and they hang up. However, I had to listen to the Morrisville technician and executive customer service rep rudely and sarcastically let me know that their time was more valuable than my time and I was obviously too stupid to understand anything. After admonishing me for and accusing me of raising my voice, the tech said (in a raised voice), "I am proud of the excellent service I provide" (and hung up). Fine. Then, why doesn't the unit work? Why did he leave junk files on the computer? (The Morrisville tech had me on speaker and after laughingly telling his peers "I have her on speaker," he obviously made further remarks and/or gestures aimed at me, resulting in an uproar of laughter. The expert tech said he had to use his cell phone to call because he forgot to charge his headset and it was dead this morning.)

Lenovo may have some good products (I wouldn't know), but make sure the programs you need to install are compatible and make sure you never update/upgrade. Be aware that this unit rapidly depreciates. Less than a year later, it is worth no more than $165 on trade-in at [redacted] My 4-year-old [redacted] is worth more than that and it cost only $500 more new.

Lenovo may have some good CSRs and tech support. I wouldn't know. I originally directed my contact to Ms. [redacted], Manager, Customer Relations, but she refuses to contact me. I repeatedly asked the CSR and tech to have her contact me, but she refuses. I left a voice message for her today. Again, no response. Lenovo's management has trained its employees by example.

A Nightmare So Far
For the past week now I've been attempting to place an order via their outlet store (http://outlet.lenovo.com). The website itself is incredibly unreliable and inconsistent. It will list product as available, but the moment you attempt to add it to your cart, you're a prompted with a message claiming that it is out of stock. If you refresh or use a different browser, different product will be listed, both as out of stock or available, but any attempt to purchase it will simply create further problems. I can't help but think it's an API that is attempting to get you to purchase other leftover product with much less appeal.

I signed up for Preferred Card and FINALLY managed to place an order for a laptop on the outlet store. However, the moment I received confirmation of my purchase I realized that I put an incorrect shipping address. As I didn't want my purchase going to the wrong address, I called to have it changed. Whether it was because the order was already placed, or because it was an outlet purchase, they would/could not change the address. Instead, they claimed they HAD to cancel the order and that I would have to reorder it. Fine, no problem. That is until I realized the charge for the initial order was placed on my Preferred Card, so I no longer had an appropriate credit balance to cover the cost of re-ordering. The woman who canceled my order in lieu of changing the address stated the charge would drop within 1-2 business days. I called 1 business day after canceling it to be told I would have to wait an additional 2 business days.

I'm still determined to purchase a laptop from them, but I'm incredibly weary of the prospect of suggesting their services to anyone. They have without a doubt made me feel like nothing more than another purchase rather than a customer. Hopefully their product will outperform their customer service and e-commerce platform.

I been try to get a Server from this manufacture, I was talk the service and the price was good, it took 10 days to get a price and I hope a server eventually still working on but between the rep Tia bellman local an Seattle, the [redacted] micro Lenovo representative [redacted] and the sales SMB TEAM from [redacted] can not put the stuff together to give me the server o the information I need still working on this I been late in my deploy because this companies and people negligent really bad, I will never touch this server and is the worst experience, I wont recommend,, and their have a party on February 16 in Seattle, to let the reseller like me how good their doing,, if I go their going to hear from me,,

My first experience with Lenovo customer support has actually been a nightmare! I have buyer's remorse. I purchased a Lenovo [redacted] with Adobe and [redacted] Package which Lenovo overlooked when building the PC and forgot to ship to me which is nothing more than a simple over sight on their part. This should have been an easy fix by logging onto my PC and activating [redacted] or overnighting me an activation card. I contacted the Lenovo customer service department and the representative agreed that I did purchase the software packages and did not receive them. However, he could not resolve my issue because the value of the software package was over $200.00 and he was not authorized to activate or ship product over that dollar amount and would need to get it approved by a supervisor. He told me it would take no longer than 24 hours.
Well, 24 hours have come and gone and here we are three days later. I have had several phone conversations and emails with Lenovo and they have yet to resolve my very simple issues. Each representative I have spoken to agreed that I have purchased the software and did not receive it.
At this point, I feel I should have purchased another [redacted]. I have never had an issue with [redacted] that was not resolved with one phone call. I have had motherboards and hard drives replaced by [redacted] in less time than this. I cannot imagine how Lenovo would handle a more complex issue like that if they can't resolve a simple order processing oversight. So, at this point I have zero confidence in Lenovo's ability to provide quality customer support or believe that they actually care about their customer's satisfaction. Based on my experience thus far, the next computer I will be purchasing will be another [redacted]. I would strongly recommend [redacted] to any one asking for my opinion. For any Lenovo representative, here is the case number if you are interested in resolving this issue [redacted]. My next step is to contact [redacted] and file dispute regarding this order until the issue is resolved or they send a call tag to pick up the computer so I can move forward and purchase with [redacted].

As a student at a university working two jobs and commuting two hours away for school, I am very disappointed with the product and service from Lenovo.

Two years ago, I bought a $1,700 Lenovo y-50 computer with the money I saved from working a minimum wage job. I worked hard for that money. I've endured a painful two-hour commute just so I can get from school to work and back home every single day. I do not have that kind of money lying around, nor do I have anybody to give me that sort of money when I need it. I use my paycheck for gasoline so I can get to school and work. I use that money for books. I use that money to pay for my private university's tuition.

I am a full-time working student, so when I decided on that purchase, it was not taken lightly. I was referred to Lenovo's product by a friend who highly trusted the name and reputation. I thought perhaps investing almost two thousand dollars in this product will allow me to get through four years of college, maybe later help me get an interview at a competitive, highly-reputable company--maybe like Lenovo. I thought maybe in a few years I would still have this computer to support me as I handled clients and pursued the position as head of a publishing company. I imagined great possibilities by purchasing this $1,700 computer.

All I expected, really though, was the ability to do my homework when I got home. I just needed to be able to finish that powerpoint presentation on the Odyssey at two in the morning so that I can get up three hours later for that arduous commute two hours from school. But it wouldn't matter, you see, because I would not be stressing about having to get to school at the same time the library opened so that I can half-as my presentation because I didn't have a computer at home to at least get half of it done before class.

Instead, my computer stopped working one week after having received it. I called Lenovo and because I was still under warranty (wouldnt you know?!), they were--allegedly-- able to replace my computer. They informed me it was the motherboard (the main system!) that had failed on me. After one week! That is not right. I was iffy about getting the same product again but I thought perhaps it was a one-time issue. I still made sure to get some sort of guarantee that it would not happen again or at least a guarantee that Lenovo's customer support would (as expected) support me. I received the comforting "your computer has been fixed so there shouldn't be any problems but if there are just let us know." When I pulled this card, however, I was rejected. Multiple times. By the case manager, [redacted].

I am not too sure [redacted] knows my situation. I am quite sure he does not because two times in a row he has reviewed my case, been told by Lenovo's customer service representatives that my case needs to be reviewed specifically because Lenovo has majorly messed up, and yet has determined that there is nothing he can do, sorry.
Well, [redacted], there is one thing you could have done. The only thing I asked for. The only thing I expected from the people who created a machine that failed on me not once but twice within a two-year frame: Fix it.

This was Lenovo's mistake. First of all, a computer under no circumstances should be failing on anybody within a two-week time frame. Especially if it is the motherboard.

Secondly, a computer under no circumstances should be failing two years later FOR THE SAME PROBLEM. Especially if this computer is worth $1,700. Especially if this computer was SUPPOSEDLY new. And EVEN IF the computer had not been in fact replaced but FIXED and shipped back to me. It. Should. Not. Have. Failed.

The only reason [redacted] the Case Manager from Lenovo denied bringing in my computer to be fixed was because he saw that my product was out of warranty. Well of course it's out of warranty! I bought it TWO YEARS AGO. My point--my only point--is that my $1,700 computer that I worked hard to buy should not be failing two years after buying the product, let alone two weeks after having first bought it. LET ALONE if the product failed on me FOR THE EXACT SAME REASON it had failed on me the first time.

Here is what [redacted]: I could have had a computer my final year at the university if Lenovo would have handled the situation better from the beginning. I gave Lenovo a chance to fix the issue from the very beginning when I sent my computer back and asked for a guarantee that it would not happen again and if it did to have the support I need EVEN IF IT WAS OUT OF WARRANTY BECAUSE THE ISSUE SHOULD NOT PERSIST. I understand Lenovo takes great pride in their products--but for that same reason Lenovo should have realized that a young student with a minimum wage job should not be buying a product that constantly dies down and needs to be repaired. That would be like giving me a beat-up, old '67 Mustang to drive from school, work, and home everyday!

Thanks for having my back.

I received a Yoga Tab 2 as a door prize at a technology event. Initially, I was very impressed and used it everyday. About 6 months later, it all of a sudden would not charge, and when it finally lost all battery life, it was done. It was still under warranty, so I sent it in. Over a period of a month, I was told there was a parts delay, then I was told they had received the parts and had completed the repair and were "burn-in" testing, then I was told the repair was on hold for additional investigation. I checked every week and was always told something different. As it was free to me, I wasn't too emotionally invested, but was still appalled at the level of service. Having used [redacted] in the past, their repair process was painless compared to this. Finally, after having the case "escalated", I was pleasantly surprised when they offered a clearly superior tablet as a replacement (I'm talking, twice the specs of the one I sent in, a Miix 310). So, while not having parts for a tablet barely over a year old isn't really acceptable, and waiting over a month to have a resolution is good way to destroy customer loyalty, I was satisfied with the resolution. Lenovo seems to be really good on price and features, but build quality and customer service since splitting from IBM seems to have taken a turn for the worst. I would never purchase a Lenovo product after this, but I'm happy to use them if given to me for free.

Recently bought Thinkpad X250 and took delivery 2 days ago. Turns out the screen has a permanent mark in the middle of the screen. Most likely technical issue. I wanted the product replaced and repaired because it is supposed to be in brand new condition. I was transferred by warranty department to customer service and placed on hold. The system dropped by phone call after 30 minutes of waiting. So, I called sales department and got a real person after 15 minutes. She informed that she can't help but can transfer me to customer service. She transferred the call and I am on hold and it has been one hour and thirty minutes and still on hold. No one helped me with your lack of quality control. It is truly appalling to receive a damaged product. The lack of customer service is horrendous.

Horrible experience in speaking with their warranty department. My laptop was purchased less then 3 months ago brand new. Touch screen on the left started delay in response. Laptop screen started to cracked- closed the laptop to prevent any more crack because was afraid with the weight it will continue more, just to find out that by closing the laptop it increased the crack even more. Called warranty department received multiple of different directions. I was first directed to bring it in to [redacted] said even if they send it to their service area they will not fix it under warranty for me to contact Lenovo. Contact Lenovo once again, received information that I must send laptop to them under my own expense. Please note: Prior I spoke the initial individual and they were going to send me a box so I can ship the laptop to Lenovo. The rep. indicated that it is false and he will not be able to do anything about. All he can offer is for me to send it in (with an attitude). Ask to speak to his supervisor-the response was all the supervisors are on lunch and one is on a call. He will have them call back in an hour. NOPE. that didn't happen. 18 hours later still no call. Call Lenovo again, spoke to a new person and supposedly a supervisor. Finally was able to agree to send me a pre-paid box for my laptop to send into service. I ask for a consumer complaint phone number or the process in which I can file a formal compliant. Representative indicated that there is no contact number, that I can fill out a survey. This call took over 1 hour just to get me a box. Went onto their website afterwards to see the status of my open existing ticket and it indicates it was cancelled, I never cancelled anything. Please note I have talked with 6 individuals all provided inconsistent information. NEVER buying their LAPTOPS again, spent over $1000 to last only 2 months and have poor customer service. By the way on their website they have remove the complaints section and force us to fill out only a feedback form. Below is from their website.

Complaints
This page is no longer available, kindly use the feedback button on the right to submit a feedback to us. Thanks.

This complaint is in regard to Lenovo's refusal to repair broken computers due to chronic hinge issues that they are well aware of. My model is

Lenovo Y50-70 Touch
Model: 20349
Factory ID: PRC4


A significant number of customers have posted to Lenovo's official forum to report the same hinge breaks on their Lenovo Y50-70's. There are 186 posts regarding this issuethough some are reposts by the same peopleand most of them seem to have been left disappointed by Lenovo's lack of proper response to this clear manufacturing issue. (Some users included photos that look just like my hinge break).
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y50-70-Touch-only-customer-...⇄ /> For me, the problem started with the plastic hinge cover popping out on the left side whenever the laptop was opened. (Some skimming revealed that this is how the problem started for nearly everyone on the above message board.) I removed the hinge cover as there was no clear way to keep it on. The hinge itself soon began to make a popping sound when the laptop was opened, and after another week or so of gentle opening and closing, the metal hinge popped out (toward the keyboard) of the rounded plastic tray that it's meant to rest in. This caused some small plastic and metal components (resembling screws and a part of the plastic which framed the screws) to break off from where the rounded hinge tray meets the border of the screen. This also caused the bottom of the screen to be pulled toward the keyboard and warped, which in turn caused the bottom left side of the screen itself to shatter.

Lenovo will do nothing because this happened 30 days after the one year warranty. This is a $1200 computer and they will not even offer to repair for a fee it as they claim that "they have no parts in stock".

This is unacceptable. This should have been a recalled product as they are well aware that hundreds of computers are breaking due to this hinge issue.

This is my first time I have ordered anything with Lenovo and they are the worst. Their website is pathetic and customer service is non existent. I am writing this here so that at least others will be spared.

Coming back to my experience I have ordered a Laptop, it was in stock and then finally after 2 days I receive a cancellation email that there is some thing wrong with the order. They never have any explanation on what was wrong and offered any alternative. If you are gifting this laptop to someone the you cannot rely on such websites and company.

Proof : Lenovo order [redacted]

HELP HELP HELP !!!
I MADE AN ORDER ONLINE WITH LENOVO ON DECEMBER 29TH OF A YOGA TABLET 2 AND A SLEEVE + SCREEN PROTECTOR. RECEIVED THE SLEEVE + SCREEN PROTECTOR EXCEPT FOR THE YOGA TABLET 2, BECAUSE AFTER AFTER A MONTH OF RECEIVING EMAILS SAYING THAT LENOVO IS HAVING SOME ISSUES WITH THEIR SHIPPING, THEY CONFIRM THAT THE YOGA TABLET 2 IS "END OF LIFE" OR SOLD OUT.
I'VE BEEN TRYING TO CONTACT THEM AND CANCEL MY ORDER (AFTER FEELING EXTREMELY FRUSTRATED) AND LENOVO NEVER GIVE ME THE OPTION TO SEND ME A SHIPPING LABEL AND A REFUND OF THE SLEEVE + SCREEN PROTECTOR THAT I BOUGHT FOR THE OBVIOUS REASON TO PROTECT MY YOGA TABLET 2.
PLEASE LENOVO, FIX THE PROBLEMS THAT YOU HAVE CREATED SELLING PRODUCTS ONLINE THAT ARE "END OF LIFE" OR "SOLD OUT"

I have had 2 high end All-In-One computers from Lenovo, an A730 and now a A740. Both have had unrepairable problems under warranty.

1) New A730 with a widespread issue, a blank screen that would not display anything once waking from sleep or booting up. Restarting would not resolve the issue, only unplugging the power then rebooting would restore the display. A daily occurrence. They sent a repair tech to my house who had no clue what was causing the blank display which he easily replicated. Hundreds of A730 users on the Lenovo forum had the same issue. Lenovo had me ship the computer back to their Prevalent Issue Department to analyze since so many customers had the exact same problem, and still do. They offered me a replacement. I would not accept an A730 because most had the same problem right out of the box. It took a month to get me a replacement computer which was an A740. Major inconvenience.

2) The A740 All-In-One they sent cannot connect to my wireless network right out of the box. I have numerous wireless devices in my home all flawlessly connected to my wireless network. Windows network troubleshooting tool reports a defective wireless adapter. After a fruitless troubleshooting session with customer service technical support via telephone Lenovo sent a repair technician to my home. As he looked at my A740 he stated that he had the same issue with his Lenovo devices running Windows 10 and that their was no solution. My only option was to use an Ethernet cable to get my new $1,800 computer connected to the internet.

Two top of the line machines with unrepairable problems. Go look at their forum on these two machines. In the A730 forum there are CIO's who are posting that due to the issues with their personal and business machines and Lenovo's inability to get them to work correctly right out of the box they have made the decision to no longer use Lenovo machines at their businesses, let alone personally.

I am in a position to influence computer brand choice and will use it to steer consumers and businesses away from any Lenovo product based on my own experiences and the overwhelming amount of product complaints on Lenovo's own company forum and other blog's, forums and websites. Unless you are filing a Revdex.com formal complaint (which I ultimately had to to get any help with my under warranty A730) your problem will be ignored or you simply will be told to live with it even though you are under warranty.

Lenovo refused to offer a free or discounted repair on a $1,100 laptop that was about two years old. I was able to demonstrate that the issue was well documented as a defect in their hinges that would cause the screen to crack upon simply opening the laptop, The hinges freeze and crack right through the screen. The cost of the repair was equivalent to purchasing a new laptop. Additionally there were no assurances that the repair would be warrantied or that the issue could not happen on the other hinge.

If your warranty runs out on your Lenovo computer...tough luck! I bough a desktop with a DVD. Player and the player quit working, and the only response I get from Lenovo is "too bad"!