Lenovo

This is by far the worst company I've ever gotten a lap top from. I bought a computer with a messed up hard drive and had to get it replaced without even having it for a full month. I almost lost all of my files and I still ended up having to pay $80 to have them retrieved. So I got my replacement not even a month ago and it shut off and won't turn back on. It isn't dead, it just won't turn back on. I use this computer for school and I cannot risk having a computer from a company that can't manufacture their computers correctly. These computers are terrible and the company is terrible. Seriously, you guys suck, and you should not be in business.

I bought a Yoga 3 Pro laptop and within a year the charger/battery broke. When I called them to get it fixed, they sent me the laptop that is still not fixed. And then they tried to replace my $799 laptop with a $199 tablet! I couldn't even contact my 'case manager' who was in charge. The customer service was ok whenever I finally managed to contact them but the way they handled the matter was atrocious. Never ever buy from Lenovo!

Bought a Lenovo G50-45 and 8 days before the warranty was over it died.Had issues with it freezing a lot. Finally got in touch with some one that could me.Sent it back to be repaired taking weeks to find out its cant be fixed.Now they send me another computer really [redacted].Its slows and you have to really hit the keys.I am not happy with there products and never buy them again.I was looking at a desk top made by Lenovo but that's off the table.Just not happy with this product. IDEAPAD 110 Not a good laptop

I purchased an all in one computer. I have the extended warranty services. The customer care doesn't help at all. They don't listen to your problem/complaint nor understand the issue.

I ordered my third laptop from Lenovo on November 25. After completing the purchase, I noticed that the 10% discount was not taken off. I contacted Lenovo and a nice representative told me he would cancel the first order and put through a second with the discount. On December 9, I received a notification that two laptops would be shipped. I called customer service, got apologies and a promise that the first laptop order would be cancelled. On December 15, both laptops were delivered. I initiated a return with customer service, again more apologies and was told that the credit would be expedited. On December 19 I received an email stating that the laptop was received and I would receive a credit. As of January 9th, I have NOT received a credit and each time I have called to politely inquire about when I should see it, I get more apologies then put on hold and no one ever comes back--I've waited on hold for more than 45 minutes. I have no idea why a company this big is delaying a credit of $1100.

I ordered Lenovo Z50-70 Laptop on 02/22/2015 from website in US. An estimated delivery date of 2015/03/04 was given. However after lot of follow ups with live Chats, Call which were rude by the way. Its a disappointment buying a product from Lenovo. Business day rule is way back gone. Even an international package taking so much time.

Order number: XXXXXXXXXX . My personal opinion of not dealing with Lenovo any further. They do not provide empathy, no notification whatsoever. Keep following them and of no result.

. I have experienced several issues with the machine that I don't wish to go into right now. That said on 8/23 I called in to Lenovo and I explained one of my issues and the rep tried to help me by walking me through steps of refreshing the computer (removing windows) something occurred that the computer would no longer boot so the rep send me out media After receiving the media I called in again with another issue and rep requested that I should have the motherboard changed . When the tech was deployed he took apart the machine and installed the new motherboard to learn that the wrong motherboard was sent. So, he ordered another motherboard and told me a new tech might be assigned to the case. Then on 8/29 new tech arrived with a new motherboard to fix the computer. The tech replaced the old motherboard with the new motherboard. After the replacement the machine kept beeping and showing errors and would not boot. The tech's name was [redacted] , [redacted] called the issue in to Lenovo and they recommended to send the computer to depot . I received a box from UPS and packaged the laptop and sent it off to depot to have the machine repaired. Then on 9/2 I received the laptop back with a letter intact which I've attached to this email. The letter mention that there was an asset did not repair my machine.([redacted]) . Lastly, I called Lenovo to complain about this issue and the Lenovo rep told me that my unit was out of warranty, which is impossible because my unit has 3yr warranty and is just a little over a year old. ([redacted]) Not to mention all the events that have transpired where 2 techs were deployed on site and box was sent to me. I sent my receipt to [email protected] and it took them 2 weeks to get my warranty situation sorted out so they made a service call for me and had a tech deployed a few days after fixing my warranty issue. The tech came and had the wrong part. . I can't make this up this.. My laptop has been in this state for over month and Lenovo can't get it right. I WILL NEVER BUY LENOVO AGAIN SEEING THIS TYPE OF SERVICE.

I purchased a Lenovo Y700 for college in January of 2016 for $1500. You would expect this machine to perform great, but it was the exact opposite. As soon as I took it out of the box the screen began to flicker. I called Lenovo support right away and they said it was due to the drivers and after over an hour on the phone the problem seemed to be fixed. It soon began doing it again days later and I did myself what the support would have told me to and updated the drivers. It has done this for months and is now at the point where I can't hardly use it. Over the last 2 weeks I have spent countless hours on the phone with the worst customer service in the business. After demanding someone to actually come and fix my broken $1500 computer they finally put me in contact with a case manager, who took over a day to reply, and was never quick to answer my questions. This week they finally managed to set up an onsite repair. To begin with they sent enough parts to pay for a new computer (motherboard, LCD panel, etc.). The technician, who was quite helpful fixed my broken computer in 3 hours, and I was quite pleased. He left around 7:30 P.M. and I began the process of putting everything back on my computer after Lenovo Support made me reset it to factory settings. Then I realized something, they sent me the wrong LCD panel, so after another hour on the phone with Tech Support, they realized that they had made yet another mistake and sent me the wrong screen. I now have another one being sent to me (hopefully the correct one this time) in the hopes of finally settling this issue. For all this time and trouble a new computer could have been sent to me for a fraction of the price, but I assume they fail to understand that. This will be the last time I ever do business with Lenovo. How they get away with doing things like this to customers is beyond me. Lenovo should be ashamed of themselves.

Issue Duration: 1 month
Repair Attempts:2
Call Made: 6
Hrs wasted: 4

At the time of this complaint, my Lenovo Erazer 315 desktop has been inoperable for a month.It worked fine for 9 months and then all of a sudden, it would only turn on and never boot up. Lenovo's tech support troubleshooted and determined replacement parts were required for repair. After waiting a week for the parts, a sub-contracted repair company called to schedule the repair. I was passed around to 3 different technicians before they found someone who could come to my home during a time that worked for me. When the tech attempted the 1st repair, he determined the newly shipped mother board to be defective and was unable to complete the repair. So, the tech ordered a new motherboard replacement, but what I didnt realize, also took the old motherboard, CPU and wireless card (which wasnt part of the repair). What he did with them is anyones guess? I wait another week, and also call Lenovo support in the meantime and request a new machine be sent; im setup with a case manager. After playing phone tag and message left, I still have not heard from the case manager, [redacted]. I begrudgingly setup a 2nd repair attempt, only because the tech called back first and I figured my machine would be repaired, the tech(same as attempt 1) tried again (3 weeks in). He immediately noticed the wireless card was missing, and he didnt have it with him, Lenovo also didnt send one because it didnt need to be replaced! At this point the wireless card has to be installed, because the rest of the components go in over the top of it. I alerted him to this fact, but he proceeded anyway. After hooking everything up (minus the wireless card) he realized he didnt bring any thermo paste, which is recommended between heatsync and CPU. So he calls off the repair, after being unpreparred and wasting another 2 hrs of my time. 4 weeks in, still no follow from the case manager, but I do get a call from a seperate sub-contracted company with my wireless card! I explained to him, that my computer is literally in pieces and you wont be able to install the card, because my machine wont even turn on. So in summary, I have 1 case manager, 2 sub-contracted companies (who dont talk to each other) who can't make a repair without the other, 4 hard hrs of my time, 1 month of waiting around and a Lenovo Erazer 315 that has less pieces than when I made my first troubleshooting call. Dumbfounded.

I purchased a Lenovo Flex 3 tablet as a New-Open Box item from a major retailer through [redacted] It was for a very competitive price. It had a one year warranty. The keyboard had issues and it was returned to Lenovo's Repair Depot. They failed to fix it. Lenovo then wanted a copy of my receipt in order that they "might" consider a refund. They said they did not have any replacements for this machine,,,while offering a similar machine, a Yoga Tablet 2 on their site at a very competitive price. I did not want or need a refund from Lenovo, my eBay seller offered that, I just wanted to have my Flex 3 fixed or replaced ...per warranty. I did send proof of purchase to Lenovo (but not the selling price). Unfortunately, I never received any final resolution from the Customer Center in Morrisville, North Carolina.

My point, if warranty or customer service is needed, be prepared to be presented with an unfavorable outcome.

Thank you,

By far the worst customer service experience I've ever had.

I purchased the Lenovo Flex 3 from [redacted] in July of 2017. In early December it stopped turning on. I reached out to customer service and they opened up a case and sent me a box to send the laptop back in but all my files would be wiped. They advised I take it in to get the files extracted from a third party if I want to save what's on there. With their go-ahead I took it in and the hard drive is the problem. The technicians put it in an enclosure and there is no sign of life. Lenovo's warranty doesn't cover my files, just the hard drive so I'm forced to pay as much as it cost to buy the laptop to get my own files back.

I have been reaching out to them for a full month now about this. Everytime I call the customer service line I am told I chose the wrong option and get transferred. The new person says the first person was wrong and I'm hung up on. I've been given different answers from their social media runners and no one will give me a straight answer. After finally reaching them by email they escalated my case on December 19th. No one has reached out after many failed promises.

This is ridiculous and the company should be ashamed of the way it runs it's customer service. Laptops shouldn't break down 6 months in and people shouldn't be left waiting to hear if their warranty covers hard drive issues.

What can I say about Lenovo? Absolute worst computer I have EVER had the misfortune of owning. Ever since purchasing a Lenovo Laptop back in January of 2015, this computer has been NOTHING but problem after problem. I initially bought it because of its: power, touch screen ability, and largest screen size available for a lap top computer (at the time). Constant errors with programs that stem from the computer itself. Endless hours of trouble shooting error messages that come out of nowhere. After having spend $2000+ on this computer, it is nothing more than an expensive paper weight collecting dust. I should have known better and went with [redacted] to begin with. I use both PC and [redacted] and not once, have I had the issues I've experienced on the Lenovo with any [redacted] desktop or laptop I've owned. Buyer beware, Lenovo products are sub par and a waste of money. When you spend over $2k on a computer it had better function with no issues. Think twice before buying any Lenovo product, endless problems, frustrations, and the product ends up being a paper weight. Wish I could give them a ZERO but 1 is the lowest you can give for the "how likely will you recommend this business..." question below.

LENOVO Y500 - Battery Gauge Reset (Embedded Software) has ruined the hardware of my laptop. This is a known issue that has affected MANY consumers. I find it completely ridiculous that they aren't willing to help support those beyond the 1 year manufacturers warranty for a faulty program and hardware inside their product(s). I will never purchase a Lenovo product again--I will be sure to help prevent others from making the same mistake I did.

Their customer service has been the most thoroughly unenjoyable, negative experience from beginning to end, that I have ever had.
I attempted to order a laptop from this company, as I thought they have a good reputation for the laptops. The ordering process went OK. The communication after that was practically nonexistent and error-prone. A few days after ordering I got an email saying that my order had been canceled - no explanation. When I called, the sales representative said that there was a 'glitch in the system.' She asked if I want to reorder it. For some reason the sales representative made a new customer account under an email which I have not given them, even though I already had an account with them (information which I provided to her). I don't know how she got my email account that she used to set up this account. It was different from the one I used for my account. She used the pay information I gave her on the phone. She said I would get it faster if I gave it to her then if I used my prior method of payment. So now I have two accounts with them, one I set up and the other they setup (note - when I tried to changed the password and then later tried to login it was still the original password. So it is really not my account.) So, I waited for a few days for the new laptop, no emails, and after about five days I received an email telling me that my recent order had been canceled. When I called they told me that apparently there were parts unavailable and there was a 'glitch in the system.' He asked me if I wanted to order it again. I decided not to, as I needed the laptop for research at the University I attend and was already behind. So I ordered a laptop from a different company. The day I received the other laptop, I get an email from Lenovo telling me, 'congratulations my laptop is completed and is on the way.' I immediately called them and told them that I do not want their laptop as I was told by a representative that it was canceled. Unconcerned, she told me that it was on the way and they could not do anything about it. I refused the delivery of the shipment of the item yet they charged me anyway! I contacted them again and they said they would have to get the laptop back in their before they can refund me my money. They are causing me financial hardship because of their irresponsible customer service.

DO NOT BUY a NEW Lenovo Thinkpad! I have been using a Thinkpad for work for many years and it was very reliable. Over 1500 people at my company use them. However, the HOME versions are completely different. And worse, the SUPPORT is AWEFUL.

I bought a T440p in July of 2015. By Sep 2015 I was having problems projecting on external monitors. I called support, filed a ticket, sent it in for repairs, and got it back. 2 months later the same problem came back and this time it was followed by a hard drive failure - clicking sound. I called support, filed a ticket, and waited for the hard drive replacement to arrive. Weeks later when I had received and heard nothing, I called them and emailed them. This is the written response I got:

From: To: J [redacted]
Good afternoon,

It appears one of our supervisors worked this case for you and determined that some incorrect infromation was given. Unfortunately I can't do much with this case because once it was determined that the information was incorrect the case was canceled. What you will need to do is call 1.800.426.7378 and work with technical support to resolve the issue. If this can not be resolved over the phone a part or service will have to be dispatched to resolve the issue depending on your warranty..

Thank you for contacting Lenovo.

Once that happened I was outside warranty period and tech support wouldnt work with me unless I was willing to pay several hundred dollars for the repairs. I called and tech support hung up on me, they said they would call me back and never did, and continue to stall and deflect until I was completely out of options.

The $1000 laptop is now a brick and I only used it for a couple of months.
DO NOT BUY a NEW Lenovo Thinkpad!

This company does not honor warranties, they just blame the customer for obvious manufacturer's defects.

We ordered a laptop for our son who was entering college. We would have purchased from a local store but our son is majoring in computer science and he insisted on this specific laptop. The box that it arrived in contained a minimal amount of protective packing; I was shocked at how it was packed. Sure enough, the screen had been damaged during shipping.

We called for a replacement, which we were granted, but our request for overnight shipping was flatly and rudely refused. We even offered to pay for the overnight shipping ourselves. Again, our request was refused. They told us that they do not offer any overnight shipping. Period. Even after speaking with a supervisor. So, no overnight shipping. Instead, they said it would be delivered on Saturday. Fine.

Saturday came and went. No delivery. We called and we were told that it would be delivered Monday, which it was. Again, the packing was atrocious and the tape on the box had been cut. Fortunately, no damage was discovered this time and the unit worked as it should.

Now, here's the kicker. We returned the damaged laptop with the UPS label provided yesterday. We just received an email confirming that Lenovo had received it. OVERNIGHT. They rudely refused to ship it overnight to us but they shipped it back to themselves overnight. I would NEVER do business with this company again under any circumstances.

I placed an order( X1 carbon 3) on Sep 11 by Lenovo online. I received an E-mail on Sep 18 told me my computer was shipped, and I will received by Sep 22. On Sep 21, I checked the tracking number with UPS, it shows my computer was in [redacted] and my package would be delay by Sep 26!!! Excuse me??!! Why my package would go to [redacted] Today (Sep 22), I checked the status of my shipment again, it shows" a mechanical failure has delayed delivery" and the scheduled delivery date information is unavailable. I tried to contact Lenovo, and asked why my package would ship to [redacted], and when I will receive my package? They could not answer my question, and told me its the issue by UPS. Ok, maybe it's the issue by UPS. But, I did not place an order by UPS!!! I placed an order by Lenovo, and pay to Lenovo!!! So, Lenovo should be response my question!!! Anyway, I'm so upset by Lenovo how they response and solve client's troubles! My old computer was broken, and I need this new computer to work!

Lenovo customer service is not helpful and doesn't realize that the way they speak to customers is the issue. Simple issues that could be resolved escalate due to their people. I purchased a tab3 tablet on August 15,2016. It stopped powering on August 31,2016 sixteen days after purchasing. Unfortunately store policy is no refund after fourteen days. I'm awaiting their team to contact me as I am a most upset and volatile customer. My only choice is to return to Lenovo to be fixed. I will never spend more money on their products. I purchased this tablet because I had a favorable impression of the brand. I was very wrong.

I originally requested repair of my warrantied computer in about October 2015. After a long wait for parts, I was told in about February that the part needed was no longer available so the computer would not be able to be repaired so it would need to be replaced. I received 2 machines, neither of which were a match to the machine I purchased. I asked for a refund, then decided that it would not be in my best interest because it still have warranty & LoJack service remaining for a full year. My last request was for a computer that had a backlit touch screen and backlit keyboard with 1TB if memory, an i7 processor. My computer also has an HD webcam, premium speakers, Accutype keyboard, an Optical drive, and 1-key rescue system. One of the problems we ran into was that the optical drive being no longer included inside. So my final request was that if everything else could be included, I would accept an external USB connected Optical drive. I believe my last voicemail was left for the Case Manager, [redacted] on June 10, 2016. There has been no return call.