LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID # ***LifeStation Inctake any hint of customer dissatisfaction with the highest level of urgency and looks to respond immediately.I have spoken to *** *** *** on Tuesday, March 3rd, and
have the taken the step agreed upon step of crediting his payment method in the amount of $This credit was applied on Wednesday, March 4th and may take a few business days to show up.*** *** will be returning his father's system at his earliest convenience as part of the process.We apologize for any inconvenience that this situation has caused and look forward to serving *** *** in the future for any needs.Yours truly,*** ***LifeStation Inc

Dear Revdex.com -
This correspondence is in response to Case ID # ***
LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely mannerOn March 16, 2016, the customer was
charged $for non - returned equipment as per our Agreement including a LifeStation console, bathroom / hallway button and key storage lockbox which has a value of $Despite the contractual arrangement, LifeStation seeks to satisfy the customer in this matter so we have processed a credit request for $that will be applied to the customer's most recent form of payment.Should the need arise, we once again look forward to providing service for this customer
Sincerely,
*** Z***
Managing Director
LifeStation Inc

Dear Revdex.com:
This letter is in response to an issue submitted to the Revdex.com from Mrs*** ***.
LifeStation Incis dedicated to providing the most capable personal emergency response system along with a level of
unsurpassed customer service. We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner
We have taken the step of crediting Mrs***' account for the amount of $on March 28th, We apologize for any inconvenience that this situation caused her and should we be of assistance in the future, we greatly look forward to serving her needs
Please feel free to contact we with any additional questions at ###-###-####
Sincerely,
*** ***
Program Director
LifeStation Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Dear Revdex.com -
This correspondence is in response to Case ID # ***
LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely mannerWe apologize for any inconvenience
that the consumer experienced in attempting to use our services and look forward to serving them once again should the need arise.The desired settlement amount is $92.82.
$was processed for a refund on 12/28/and the remaining $has been processed for a refund on 1/4/back to the original form of paymentPlease feel free to contact me for any questions or concerns
Sincerely,
*** Z***
Managing Director
LifeStation Inc

I recently had to cancel service for my mom that quickly had to be moved into a nursing home I failed to return the button/pendant that was approximately years old at the time but returned the monitor and all other items I was charged $for the old pendant button When I called they said they would refund as soon as I send the pendant to them which I did...STILL waiting on the refund It took days to take the money and its been weeks so far for a refund SO my biggest issues is, if my mom or any other elderly person had to handle this they would never have paid attention to the $dollars charged and it would have gone on without being questioned And also $bucks really for a pendant that is used and old..really...these are not fair rates in anyones book

Dear Revdex.com -
LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely mannerRegarding this issue, it appears that a first refund check was issued on September 16, which did not reach
the customerA new check for the disputed amount is being processed today to be sent to the customer immediately. We apologize for the inconvenience to the customer during this entire process and look forward to one day serving them again in the future
Sincerely,
Mike Z***
LifeStation Inc

Complaint: ***
I am rejecting this response because:
Proof that they got the product
This notice serves as proof of delivery for the shipment listed belowTracking Number:
***
Service:
*** ***
Weight:
lbs
Shipped/Billed On:
11/07/Delivered On:
11/11/10:A.MDelivered To:
UNION, NJ, US
Received By:
V***
Left At:
Dock
Thank you for giving us this opportunity to serve youSincerely,
This company has not refunded my payment as of 11/14/see below and they have their product which I did not request
Information from my checking account
Debit Card W/D:
*** *** ***
*** ***
*** ** Date
11/07/***
***
-$
11/09/
Regards,*** ***
r

Dear Revdex.com -This correspondence is in response to Case ID ***LifeStation takes any hint of customer dissatisfaction with the utmost urgency and looks to respond immediately.Our Customer Service staff has spoken with *** *** concerning the issues brought to our attention
and has sent her a new LifeStation device(The item was shipped on Monday, March 2nd)Should there be any additional concerns regarding this matter, *** *** should contact us immediately at ***Yours truly,*** ***LifeStation Inc

Dear Revdex.com -
This correspondence is in response to Case ID #***
LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely mannerWe apologize for any inconvenience that this
situation caused the user of our systemA credit of $was already been processed for payment prior to receiving this caseThe remaining amount of $has been processed on 1/22/and will be applied back to the original form of payment(These two credits equal $which was the full amount initially paid.)
We look forward to serving the customer should the need arise
Sincerely,
*** Z***
Managing Director
LifeStation Inc

On 1/19/I called LS to return equipment no longer neededI t/t *** she gave me a list of equipment my mother hasI asked about a prorated refund since the quarterly billing represented Jan 23, 2016, February, March and April 23, 2016, she said once it is returned that I need to talk to the billing department for any proration, that they need to have the equipment before it could be cancelledI mailed all equipment through USPS day shipping, they received it on 1/I called LS on 2/2/t/t *** she said they received the equipment and that account is closedI asked about prorating the bill for the months unused, she said they don't do that due the discount for paying the quarterly billI asked what does a discount for paying quarterly have to do with services not used as they are two separate issuesShe said that is the way they do itI called back again on 2/2/I talked to *** to verify again what dates that my quarterly payment represents and if they have received all equipmentShe again said no refund due and all equipment was receivedShe said that it is part of the service that when you pay quarterly it is with the intent of using itI did indicate that this service is for the elderly and many circumstances may come up that they would not be able to determine due to health and age issues if they will be able to use the service for months in advanceThis is a unacceptable business practice to take money for services and then bill the elderly for services they are not able to useThis no refund clause is not indicated in the service paperwork nor does the representative explain this at the time they are asking them to pay quarterlyI also indicated to both reps that I would be writing reviews to let other potential customers of this unethical billingI feel that the amount of used services should be creditedThis company does not seem to realize word of mouth is priceless

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Dear Revdex.com -
This correspondence is in response to Case ID #***
LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner
Our supervisor, *** H***, has spoken with
the customer and they have decided to keep the existing equipment package and help button that is in their possession instead of having it replaced with a different type of system and button. We look forward to serving this customer for many years and are ready to assist them with any additional questions or concerns should the need arise
Sincerely,
*** Z***
Managing Director

Dear Revdex.com -This correspondence is in response to Case ID # ***LifeStation Inctakes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited the disputed amount of
$to their original form of payment on Thursday, August 6th(This may take a few days to show on their account statement.)We apologize for any inconvenience and look forward to providing any future assistance.Sincerely,Mike Z***LifeStation Inc

Dear Revdex.com -
This correspondence is in response to Case ID # ***
LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and response in a timely mannerAlthough LifeStation has not received its
equipment back as per our standard customer agreement, we are closing this account with no equipment or future service charges to be incurred by the customer.Please contact us with any questions or concerns
Sincerely,
***Z***

Dear Revdex.com -This correspondence is in response to Case ID # ***LifeStation takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited for the disputed amount of
$on August 13th, 2015. We apologize for any inconvenience related to this matter and look forward to providing service for any future needs.Sincerely,Mike Z***Managing DirectorLifeStation Inc

June 2nd,
This letter is in response to an issue submitted to the Revdex.com from Mrs*** ***
LifeStation Incis dedicated to providing the most capable personal emergency response system along with a level of unsurpassed
customer
service. We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner
A refund in the amount of $was processed on May 30th, to the form of payment provided for our serviceThis may take up to business days to post as a credit. This amount represents the total amount paid to LifeStation.
We apologize for any inconvenience in this matter and look forward to serving Mrs*** in the future should the situation arise
Please feel free to contact me immediately with any questions regarding this case at ###-###-####
Sincerely,
*** ***
Managing Director
LifeStation Inc

Dear Revdex.com -
LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner. The consumer has been contacted in this matter and has decided to keep the LifeStation service. As a courtesy, their account has...

been credited $100 for any inconvenience.Please feel free to contact us with any further questions regarding this matter.
 
Thank you,
 
Mike Z[redacted]
LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com - This correspondence is in response to Case ID #[redacted]LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We apologize for any inconvenience that this situation caused the user of our...

system. A credit of $386.10 was already been processed for payment prior to receiving this case. The remaining amount of $128.70 has been processed on 1/22/16 and will be applied back to the original form of payment. (These two credits equal $514.80 which was the full amount initially paid.)We look forward to serving the customer should the need arise. Sincerely, [redacted] Z[redacted]Managing DirectorLifeStation Inc.