LifeStation Inc.

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner. The consumer has been contacted in this matter and has decided to keep the LifeStation service. As a courtesy, their account has been...

credited $100 for any inconvenience.Please feel free to contact us with any further questions regarding this matter. Thank you, Mike Z[redacted]LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
IF THEY ACTUALLY SEND THE CHECK -    I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of the end of the day today, 12/16, I still have not received the reimbursement check.
Regards,
[redacted] *

Dear Revdex.com -This letter is in response to Case ID # [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer service. We take any hint of consumer dissatisfaction with a high...

level of urgency and look to respond in a timely manner. It is unfortunate that the customer was unable to utilize the LifeStation service in their area and we apologize for any inconvenience during this process.We have taken the step of crediting their form of payment in the remaining amount of $71.85 on January 9th, 2015 which will take a few days to be applied back to their account.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes very seriously any hint of consumer dissatisfaction and looks to respond in a timely manner.Regarding the above case number, the customer was in contact following this...

complaint with our Customer Service Manager at which time they arranged the return of our system.The system was received on Wednesday, 9/16/15 and a credit for the disputed amount of $28.95 was filed to be processed. (This may take a few days to show up on the customer's form of payment.)LifeStation apologizes for any inconvenience to the customer caused during this process and looks forward to serving them once again in the future should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com - This correspondence is in response to Case ID# [redacted]LifeStation treat any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner to address the concerns of its customers.Following a review of this case, LifeStation...

has processed a $40 credit to the customer to their form of payment on Monday, February 8th. Additionally, the lockbox which they have in their possession is theirs to keep at no additional cost.We apologize for any inconvenience during this situation and look forward to providing service for any future needs. Sincerely,[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -
 
This correspondence is in response to the open Case ID #[redacted]
We have done a second review of this case and credited the customer the remaining $15.22 on March 17, 2016.
We look forward to servicing this customer should the need arise in the future.
 
Sincerely,
[redacted]
LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -This correspondence is in response to Case ID #[redacted].LifeStation Inc. takes any hint of customer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited $449.25 to their original...

form of payment on June 1, 2015. (This may take few days to appear.)Please feel free to contact me with any additional questions or concerns.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case #[redacted]LifeStation is committed to providing our customers with the highest level of medical alert monitoring and service. We are sorry you feel that we have not met that standard. LifeStation offers different payment...

options. As with most services, the longer a customer would like to arrange for services, the more significant a discount they can receive. Although we disagree with the characterization of our billing practices, we always strive to respond in good faith to the concerns of our customers to ensure LifeStation meets their expectations. Therefore, we have taken the step of crediting you the full purchase price of $83.85.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc..

May 20th, 2014
This letter is in response to an issue submitted to the Revdex.com from Mrs. [redacted] on May 14th, 2014. (Case ID [redacted])
 LifeStation Inc. is dedicated to providing the most capable personal emergency response system along...

with a level of unsurpassed customer
service.  We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner.
 
A refund of $30.00 was processed to Mrs. [redacted]'s credit card immediately upon receipt of the registered complaint. This refund can take up to 5 business days before being posted to the account.  This
amount represents the total amount paid to LifeStation. 
LifeStation apologizes for any inconvenience that this situation caused both Mrs. [redacted] and her mother. 
Should any additional questions or concerns arise, please contact us immediately at ###-###-####.
Sincerely,
[redacted]
Program Director
LifeStation Inc.

Dear Revdex.com -
 
This correspondence is in response to Case ID #[redacted]
LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.
A refund for $33 was processed on June 9th and...

the remaining disputed amount of $11 was processed for a refund on June 16th. We apologize for any inconvenience caused during this time to the customer and hope to provide for any future needs should the situation arise.
 
Sincerely,
[redacted]
LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -
LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.
A credit has been processed for the disputed amount of $96.95. We apologize for any inconvenience and confusion in this...

matter and look forward to providing for any future needs. 
Sincerely,
Mike Z[redacted]
LifeStation Inc.

Dear Revdex.com -LifeStation Inc. takes any hint of consumer dissatisfaction very seriously.In response to CASE ID# [redacted], LifeStation has spoken to the customer on Wednesday, November 26th, 2014.Her account has been credited in the amount of $417.05 on November 26th as well.Please...

feel free to contact me with any additional questions at [redacted]Sincerely,[redacted]LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation is very sorry to hear about the state of emergency situation that the user was faced with and the resulting losses.We have decided to not bill the customer for the loss of equipment and have closed out...

their account with no charges outstanding.Should we be of any further assistance, we look forward to once again providing our services.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com - This correspondence is in response to Case ID #[redacted]LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.A refund for $33 was processed on June 9th and the remaining disputed amount of...

$11 was processed for a refund on June 16th. We apologize for any inconvenience caused during this time to the customer and hope to provide for any future needs should the situation arise. Sincerely,[redacted] Z[redacted]LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. take any hint of customer dissatisfaction with the highest level of urgency and looks to respond immediately.I have spoken to [redacted] on Tuesday, March 3rd, 2015 and have the taken the step...

agreed upon step of crediting his payment method in the amount of $289.50. This credit was applied on Wednesday, March 4th and may take a few business days to show up.[redacted] will be returning his father's system at his earliest convenience as part of the process.We apologize for any inconvenience that this situation has caused and look forward to serving [redacted] in the future for any needs.Yours truly,[redacted]LifeStation Inc.

Complaint: [redacted]
I am rejecting this response because:The apology did not address the specific problem I had with Life Station being totally insensitive, asking inappropriate questions and demanding answers. The generic one sentence fits all response given by Mr Z[redacted] frankly is not acceptable. A personal apology to me and my Family is needed. The refund of the charge of 28.95 is fine.[redacted]
Regards,
[redacted]

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.The customer will be credited for the full disputed amount of $311.40.We apologize for the inconvenience caused the customer during this process and...

look forward to providing assistance should the need arise in the future.Please feel free to contact us at [redacted] with any additional questions. Sincerely,Mike ZydorLifeStation Inc.

Dear Revdex.com - This correspondence is in response to Case ID # [redacted] LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.On March 16, 2016, the customer was charged $318.71 for non - returned...

equipment as per our Agreement including a LifeStation console, bathroom / hallway button and key storage lockbox which has a value of $405.00. Despite the contractual arrangement, LifeStation seeks to satisfy the customer in this matter so we have processed a credit request for $318.71 that will be applied to the customer's most recent form of payment.Should the need arise, we once again look forward to providing service for this customer. Sincerely,[redacted]Managing DirectorLifeStation Inc.