LifeStation Inc.

Dear Revdex.com -This correspondence is in response to case ID # [redacted]
LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been refunded $103.80 to their...

original form of payment on 7/1/15. (This may take a few days to show up in their records.)We apologize for any inconvenience that this issue caused the customer and look forward to serving them should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com-
This correspondence is in response to Case ID #[redacted]
LifeStation Inc. treats any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner.
On Wednesday, February...

3rd, LifeStation took the step of closing the user's account and refunded $59.90 to the provided form of payment. We apologize for any inconvenience in this matter and look forward to providing for any needs that may arise in the future. 
Sincerely,
[redacted] Z[redacted]
Managing Director

Dear Revdex.com -LifeStation Inc. takes any hint of consumer dissatisfaction very seriously.In response to CASE ID# [redacted], LifeStation has spoken to the customer on Wednesday, November 26th, 2014.Her account has been credited in the amount of $417.05 on...

November 26th as well.Please feel free to contact me with any additional questions at [redacted]Sincerely,[redacted]LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID [redacted]LifeStation takes any hint of customer dissatisfaction with the utmost urgency and looks to respond immediately.Our Customer Service staff has spoken with [redacted] concerning the issues...

brought to our attention and has sent her a new LifeStation device. (The item was shipped on Monday, March 2nd)Should there be any additional concerns regarding this matter, [redacted] should contact us immediately at [redacted]Yours truly,[redacted]LifeStation Inc.

Dear Revdex.com -LifeStation treats all consumer dissatisfaction with the highest level of urgency and seeks to respond in a timely manner. We sincerely apologize for the inconvenience caused to the customer and have refunded the appropriate disputed amount. The customer was contacted by...

a LifeStation supervisor regarding this resolution.Please call us with any additional questions at [redacted] Sincerely,Mike Z[redacted]LifeStation Inc.

After searching around for a medical alert system for my grandma, I decided on LifeStation because it seemed like the best fit for what we needed. I received the equipment very quickly. When it arrived, I IMMEDIATELY called LifeStation for a walk through while I set it up to make sure I did it correctly. I had the instructions with me and the employee on the line was directing me to do the same thing the instructions were. We were on the phone for a good 45 minutes, if not an hour, while I set up the equipment and we tested the various devices we had received. I was paying for the wall sensors and the pendant with fall detection. We tested every single button multiple times. They had sent me an extra pendant button too, even though I told them we only needed the one so I thought it was a good deal for what I was paying. Everything seemed great. Today my mom and I went over to my grandma's house and she was on the floor and apparently had been there for hours. She had fallen. Thankfully, she was ok, but for obvious reasons we were very upset with LifeStation. She was not lucid and therefore was unable to push the button on her own. We thought since the pendant had the fall detector in it, Life Station would have gotten the activation and called us. That was not the case. We tested the pendant and got on the two way with an employee who stated they received no activation, and that they would call us and transfer us over to customer service. After being on hold for over 10 minutes, someone finally picked up. They said that WE set up the wrong button and it wasn't their fault we didn't read the directions so it wasn't their fault that they didn't get the activation. This obviously was not a welcome answer, especially when I had read all the instructions and was also on the phone with someone who you think would know what he was doing. I have all of papers and instructions that our Lifestation came with sitting next to me as I write this and there is nothing in here about setting up the pendant with the fall sensor in it and that only the one sensor had this capability. NOTHING. You would think the employee that I was on the phone with for an extensive period of time would have told us, oh you know what, the white one is the one you should set up, not the gray one, when he expressively told me that the gray one was the correct one after I asked him which one to use. I told him we were paying for the fall detection service multiple times. The customer service rep we talked to then backtracked and said even if she was wearing the fall detection pendant, it doesn't work 100% of the time. REALLY? They tell you that it will detect a fall, but then backtrack and say, well, it doesn't work all the time. We immediately cancelled this "fall detection" service. We are keeping the regular pendant for the time being until we find a replacement service. I would not recommend their service one bit.

Dear Revdex.com -
 
LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.
Regarding this case, LifeStation has refunded the customer the disputed amount.
We apologize for any...

inconvenience in this matter and look forward to providing for any future needs. 
Sincerely,
Mike Z[redacted]
LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com:This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has received the Disputed Amount of $32.95...

via their credit card company by disputing the charge and LifeStation will close the account effective immediately.We apologize for any inconvenience that has occurred and look forward to providing for any future needs.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.A credit has been processed for the disputed amount of $96.95. We apologize for any inconvenience and confusion in this matter and look...

forward to providing for any future needs. Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -This letter is in response to Case ID # [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer service. We take any hint of consumer dissatisfaction with a very high...

level of urgency and look to respond in a timely manner. We apologize for any inconvenience that this situation has caused [redacted]LifeStation has taken the step of refunding [redacted] the disputed amount of $26.00 on January 15th, 2015. This will be applied back to her form of payment which may take a few days to show up on her statement.Please feel free to contact LifeStation with any additional questions or concerns at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -
 
This correspondence is in response to Case ID# [redacted]
LifeStation treat any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner to address the concerns of its customers.
Following a...

review of this case, LifeStation has processed a $40 credit to the customer to their form of payment on Monday, February 8th. Additionally, the lockbox which they have in their possession is theirs to keep at no additional cost.We apologize for any inconvenience during this situation and look forward to providing service for any future needs.
 
Sincerely,
[redacted] Z[redacted]
Managing Director
LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]This letter is in response to Case ID# 1[redacted] Ms. [redacted] of [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customerservice. We take...

any hint of consumer dissatisfaction with a high level of urgency and look to respond in a timely manner.Concerning [redacted] account, the following action was taken – a total of $80.85 has been credited to the customer's form of payment. We apologize for any inconvenience that this situation has caused the [redacted] family.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

Review: I have tried to call numerous times to life station and no one can help me. I am a cardiac patient and my device is not working properly and no one can help me not even a manager. My life is in jeopardy because of this company. They absolutely have no answer for me. I have asked for thee president email address and no one knew who he was.I have a device that is giving no signal and I am afraid to go out with it because it will not help me if I need to access it .is this a bad company no one cares they just make profits . I want to speak to thee president of this company to solve this matter or I want full reimbursement for thee cost of what I already payed. Sincerely [redacted]Desired Settlement: I want this matter taken of asap.

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID [redacted]LifeStation takes any hint of customer dissatisfaction with the utmost urgency and looks to respond immediately.Our Customer Service staff has spoken with [redacted] concerning the issues brought to our attention and has sent her a new LifeStation device. (The item was shipped on Monday, March 2nd)Should there be any additional concerns regarding this matter, [redacted] should contact us immediately at [redacted]Yours truly,[redacted]LifeStation Inc.

Review: Yet another case of Lifestation being totally unreasonable with their billing practices and the effectiveness of their products. I ordered the unit along with the mobile unit at the insistence of their sales person that the mobile unit would work outside the home. I challenged the sales rep since I knew the cell service was not very good but was assured it would work since life station is not “married” to any particular cell service and simply uses the closest cell tower. The unit did not work and the day it was opened and tested did not work, so I was told to return the unit and would get a refund. They have refused to give me a full refund even though the unit was never used and returned plus I had to pay shipping to return their unusable product–I would not recommend doing business with a company like this with such low morale standards.Desired Settlement: A full refund of the billings and reimbursement for shipping the unit back to them. They have offered a partial refund and no reimbursement of shipping costs.

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation treats any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner. Following a detailed review of the customer's account, LifeStation has credited the customer their disputed amount of $103.00. $57.88 was processed for a credit on Friday, February 5th and the remaining amount of $45.12 was processed for credit on Monday, February, 8th.We apologize for any inconvenience during this process and look forward to providing future service should the need arise. Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I had not responded earlier since I was waiting to see if the amount they said they would refund actually took place. I received my statement today and found they did refund $57.88 on Feb 5 but only refunded $29.90 on Feb 8 instead of $45.12 as they stated they would. As a result, they "shorted" me $15.22. I would have been satisfied had they refunded the full amount they committed to refund but now am not satisfied again. Do you have any recourse? Right now their official response differs from their actual actions.

Regards,

Business

Response:

Dear Revdex.com - This correspondence is in response to the open Case ID #[redacted]We have done a second review of this case and credited the customer the remaining $15.22 on March 17, 2016.We look forward to servicing this customer should the need arise in the future. Sincerely,Mike Z[redacted]LifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I order the equipment and service on December 30. Since I was going out of town for a week I asked that the service and equipment delivery be delayed. I received the equipment on Jan 7, I tested the equipment that evening. I tested it three times, the company has conveniently lost the complaint on the final test, the first two tests took almost 2 minutes to answer, the last test, rang and rang for 3-4 minutes and then disconnected. I called the 800 number and told them what happened, they are now saying I did not say that I complained about the not answering and disconnect call. I cancelled the service that night. the agent that I talked to said that it had a poor cell connection. I told them that I relied on a cell phone and it worked fine at my home. I called [redacted] the morning of the 8th and asked that the equipment be shipped back. they said that they would not pickup up til Monday. That afternoon [redacted] delivered another packaghe and picked up the package to ship back. I call Lifestation and told them that the equipment was on the way and I expected a full refund. The way they answered me I knew there was going to be a problem. I call the next Friday and asked about my refund and they said they had not received the equipment yet. this morning there was a deposit into my account for 380 or so. I call them and asked for a full refund the supervisor said that they would give me two months but would keep a month. I said that was unacceptable. Another supervisor called me with the same offer and said the would not give it all back. I told then that it was unacceptable and that I wanted a full refund. I am getting ready to have open heart surgery and need something that I can count on. they are denying that I complained about the none answering and hang up and I didn't I feel they just conveniently do not have documented and they are use to older people fighting and complaining abo9ut their poor business practices Please help me.Desired Settlement: I want a full refund of almost $515.00

Business

Response:

Dear Revdex.com - This correspondence is in response to Case ID #[redacted]LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We apologize for any inconvenience that this situation caused the user of our system. A credit of $386.10 was already been processed for payment prior to receiving this case. The remaining amount of $128.70 has been processed on 1/22/16 and will be applied back to the original form of payment. (These two credits equal $514.80 which was the full amount initially paid.)We look forward to serving the customer should the need arise. Sincerely, Mike Z[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Hi my name is [redacted] an I am filling this complaint out do to the fact that Life station has charged me for a free gift I called an canceled my services with the company an they didnt send me any bill or notifiy me at all to inform me that they were going to charge my bank account an amount of 40.00 for a lock box that was a free gift from the company for joining but when I joined I asked them if for some reason I was to cancel the services do I get to keep these free gift an they said yes but now they have charge me for it. An I dont think that is right they should have sent me a bill or called or even an email.. I have called them several times an every time they tell me that I was wrong an it was not a free gift but the add said it was an that they said I would get to keep it after the cancelation of my servicesDesired Settlement: I belive they should have to send me a full refund of the money that they wrongfuly took out of my bank account an I should get to keep this free gift as well its only fair since I sent back all of there products minus my free gift

Business

Response:

Dear Revdex.com - This correspondence is in response to Case ID# [redacted]LifeStation treat any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner to address the concerns of its customers.Following a review of this case, LifeStation has processed a $40 credit to the customer to their form of payment on Monday, February 8th. Additionally, the lockbox which they have in their possession is theirs to keep at no additional cost.We apologize for any inconvenience during this situation and look forward to providing service for any future needs. Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Review: My Dad, [redacted] was Charged twice $29.95 for services and equipment that he does not have. I tried to resolve this problem with the Bank and Lifestation (LifeAide), however, I have been getting the run around. I believe they scammed an 81 yr old Man into purchasing something that he does not have.Desired Settlement: I handle all of his financial obligations and he is on a fixed Income and should not be charged and given a refund.

Business

Response:

Dear Revdex.com-This correspondence is in response to Case ID #[redacted]LifeStation Inc. treats any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner.On Wednesday, February 3rd, LifeStation took the step of closing the user's account and refunded $59.90 to the provided form of payment. We apologize for any inconvenience in this matter and look forward to providing for any needs that may arise in the future. Sincerely,Mike Z[redacted]Managing Director

Review: Ordered a machine to alert company to call local fire and police for a medical emergency. It would not work with my phone system. it made the answering machine howl when there was an in coming call.

It was moved to a different room and phone jack . There was no change. I contacted the co. but they were un able to correct the problem. I sent it back. They refuse to refund my [redacted] account $92.82. They say the machine works and it's not they're problem that it is not compatible with my phone answering machine. The machine was returned in original box at my expense. It is their responsibility to affirm their machine attached to another machine will be work with that machine or refund money.

I did not sign any enclosed papers to accept the machine and agree to the service. [redacted]Desired Settlement: Take the $92.82 off my [redacted]

Business

Response:

Dear Revdex.com - This correspondence is in response to Case ID # [redacted] LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.We apologize for any inconvenience that the consumer experienced in attempting to use our services and look forward to serving them once again should the need arise.The desired settlement amount is $92.82. $65.82 was processed for a refund on 12/28/15 and the remaining $27.00 has been processed for a refund on 1/4/16 back to the original form of payment.Please feel free to contact me for any questions or concerns. Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.