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LifeStation Inc.

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Reviews LifeStation Inc.

LifeStation Inc. Reviews (128)

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited the disputed amount of $83.85 to their original...

form of payment on Thursday, August 6th. (This may take a few days to show on their account statement.)We apologize for any inconvenience and look forward to providing any future assistance.Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation treats any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner. Following a detailed review of the customer's account, LifeStation has credited the...

customer their disputed amount of $103.00. $57.88 was processed for a credit on Friday, February 5th and the remaining amount of $45.12 was processed for credit on Monday, February, 8th.We apologize for any inconvenience during this process and look forward to providing future service should the need arise. Sincerely,[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -This letter is in response to Case ID # [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer service. We take any hint of consumer dissatisfaction with...

a very high level of urgency and look to respond in a timely manner. We apologize for any inconvenience that this situation has caused [redacted]LifeStation has taken the step of refunding [redacted] the disputed amount of $26.00 on January 15th, 2015. This will be applied back to her form of payment which may take a few days to show up on her statement.Please feel free to contact LifeStation with any additional questions or concerns at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Beware of the "hidden" terms. I purchased a lifestation for my parents and paid the entire year as I don't like monthly payments and the price was cheaper than paying on a monthly basis. After 3 months it was necessary to move my parents to assisted living and so I no longer needed the machine. I called to let them know I was returning the items and was told I would received a credit for the remainder of the year. I never received a credit and when I called them was told that since I paid for a full year and received a discount they would not issue a credit. I thought paying in advance for a year was the reason for the discount. They are fast to sell you a machine and not so clear on the return policy. Buyer beware!

Dear Revdex.com -
This correspondence is in response to Case ID #[redacted]
LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.
After reviewing this...

case, LifeStation has begun the process of refunding the customer $43.51 on Monday, January 25th. (A separate credit was processed on Friday, January 22nd for $43.31.) This brings the total credit to $86.82 which was the purchase price and disputed amount.We apologize for any inconvenience to the customer during this time and look to provide for any needs they may have in the future.
Please feel free to contact me with any additional questions or concerns.
 
Sincerely,
[redacted] Z[redacted]
Managing Director

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.This complaint was submitted on 4/25/15 and the customer was fully refunded all...

charges on 4/27/15.We apologize for any inconvenience that the customer experienced and look forward to serving them once again should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -
This correspondence is in response to Case ID # [redacted]
LifeStation Inc treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner. We apologize for the inconvenience caused to this customer and...

have taken the following action. In addition to the initial credit processed of $198, an additional credit in the amount of $54.45 has been applied to the customer's original form of payment.We look forward to providing service to this customer in the future should a need arise.
Sincerely,
Mike Z[redacted]
LifeStation Inc.

Dear Revdex.com:
This letter is in response to the submitted issue for Complaint ID [redacted].
LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer
service.  We take...

any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner.
A refund of the disputed amount was processed immediately and we apologize for any inconvenience. 
 
Should any additional questions or concerns arise, please contact us immediately at ###-###-####.
Yours truly,
[redacted]
Program Director
LifeStation Inc.

Dear [redacted]This letter is in response to Case ID# [redacted] of [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customerservice. We take...

any hint of consumer dissatisfaction with a high level of urgency and look to respond in a timely manner.Concerning [redacted] complaint, the following action was taken –A total of $94.32 has been credited to the customer's account. We apologize for any inconvenience that this situation has caused.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -This correspondence is in response to case ID # [redacted]
LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been refunded $103.80 to their original form of payment on...

7/1/15. (This may take a few days to show up in their records.)We apologize for any inconvenience that this issue caused the customer and look forward to serving them should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Complaint: [redacted]
I am rejecting this response because: The full amount was not refunded as promised.  Only $233.55.
Regards,
[redacted]

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation is very sorry to hear about the state of emergency situation that the user was faced with and the resulting losses.We have decided to not bill the customer for the loss of...

equipment and have closed out their account with no charges outstanding.Should we be of any further assistance, we look forward to once again providing our services.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Complaint: [redacted]
I am rejecting this response because:Not accurate.  I received up to FIVE calls a day for almost two weeks.  When I answered, the caller just hung up.  When they engaged, it was a SALES call.  It had nothing to do with any order or status.  When I tried to get more information, the rep was rude and unresponsive.  I finally had to, on my own, find a corporate business number to get the calls to end. At NO time did any rep reference an expired battery.  AND the calls come from "Toll Free" on the caller id or "Cust SVS" on the caller ID.   If this were a valid company call, why not use the right company name on the caller ID? 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -
This correspondence is in response to Case ID # [redacted]
LifeStation treats any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner. Following a detailed review of the customer's account, LifeStation has...

credited the customer their disputed amount of $103.00. $57.88 was processed for a credit on Friday, February 5th and the remaining amount of $45.12 was processed for credit on Monday, February, 8th.We apologize for any inconvenience during this process and look forward to providing future service should the need arise.
 
Sincerely,
[redacted]
Managing Director
LifeStation Inc.

Complaint: [redacted]
I am rejecting this response because:I am not rejecting this response so much as waiting to see if the anticipated refund check does arrive.  LifeStation did phone me the day after the complaint was registered with Revdex.com.  In the conversation, a supervisor told me that I would receive a refund by February 1, 2017.  As I have not received it yet, I wish to keep the complaint open until I do.
Regards,
[redacted]

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.This complaint was submitted on 4/25/15 and the customer...

was fully refunded all charges on 4/27/15.We apologize for any inconvenience that the customer experienced and look forward to serving them once again should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Description: Medical Alarms, Medical Alert Companies

Address: 2 Stahuber Ave, Union, New Jersey, United States, 07083

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