LifeStation Inc.

Review: My mother used a Life Station medical alert bracelet and its associated equipment located in her home. On 9/12/15, a wildfire destroyed her home and all of its contents, including the bracelet and equipment. President Obama has declared the fire a state of emergency. I contacted Life Station on 9/16/15 to tell them about the loss of their equipment and to cancel the service because my mother would now be living with us (she previously lived alone). The representative said she had to check their policy about a catastrophic loss and would call back within 72 hours, but they failed to do so. On 9/23 I received an email from Life Station that my mom's equipment had failed to respond to the weekly check. I immediately called Life Station and was told that I would be billed #325.00 for the lost equipment, regardless of whether the loss was a catastrophic event beyond our control. By contrast, my mom's TV and internet satellite providers were quick to waive any charges for the similar loss of their equipment.Desired Settlement: Life Station should waive the fee for their lost equipment if the cause is a catastrophic event such as a fire, flood, etc. that was not caused by negligence or any action on the part of the person using the equipment.

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation is very sorry to hear about the state of emergency situation that the user was faced with and the resulting losses.We have decided to not bill the customer for the loss of equipment and have closed out their account with no charges outstanding.Should we be of any further assistance, we look forward to once again providing our services.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My elderly mother had to go into a nursing home in April of 2015 and not longer needed the LifeStaion service. She had originally started the service on August 1, 2013. I returned all of the equipment, after calling the company for instructions, on May 2, 2015. The customer service said I should receive a refund for the balance of the account as soon as the received the equipment. Upon calling LifeStation on June 27, I was told that we would not be getting a refund, because we paid in full ahead of time. I never heard of this when ordering the product and was surprised to hear that they would be keeping the balance. The supervisor offer me $11.00 dollars. I was not going to accept this ridiculous offer. It is a bad business practice to rip off the elderly, especially those who pay ahead in good faith. On August 4, 2014 my mother's credit card was charged $311.40 for the year ahead of the LifeStation service. That comes out to 25.95 a month. She should get the balance that was not used on the account, which totals, $103.80, for May, June and July. It is her money. It's difficult to conceive that a company that is supposed to be devoted to elderly care and safety, could be so greedy to prey on the funds of fixed income people.Desired Settlement: I would like what is due to us, $103.80

Business

Response:

Dear Revdex.com -This correspondence is in response to case ID # [redacted]

LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been refunded $103.80 to their original form of payment on 7/1/15. (This may take a few days to show up in their records.)We apologize for any inconvenience that this issue caused the customer and look forward to serving them should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered the LifeAlert Medical device because I live alone and I witnessed the illnesses of both my mother and brother. They have both since passed away. I never used the device, it was NEVER ACTIVATED and no services were rendered. I was supposed to be monitored and since I was not, I demanded a refund of my money. This company has billed me monthly $29.95 since March 2014. The charges total $419.86. I spoke with a supervisor, Carlos, on 5/13 and told him that I was sending the unit back ASAP and that I wanted ALL DEBITS FROM MY CREDIT CARD TO CEASE AND DESIST! I was told that they had to have the unit back in their possession before they could credit my account, but that they would SEE ABOUT CREDITING MY ACCOUNT WHEN THEY GOT THE UNIT BACK. Carlos verified that he could see that the unit was NEVER ACTIVATED. Despite the fact that I told Carlos on 5/13/15 that I didn't want any further debits from my account, a debit came out of my account on 5/22/15, 9 DAYS AFTER I TOLD HIM TO STOP THE DEBITS. THEY HAD THE PRODUCT BACK IN THEIR POSSESSION AT THE TIME THAT THE 5/22/15 DEBIT CAME OUT OF MY ACCOUNT! This means that they KNEW that they had the device and they still took money from my account AFTER I TOLD THEM TO STOP!

Similar Case in point: I have [redacted] and pay a monthly monitoring fee. If I am not receiving security monitoring, I would not expect to pay for this service; THIS IS THE SAME PRINCIPLE!!! NO MONITORING SERVICES WERE EVER RENDERED AND I DESERVE TO HAVE MY MONEY REFUNDED IMMEDIATELY!! I was told contradictory information by another supervisor today, 5/27/15, Isabelle. Isabelle told me that they COULD NOT/WOULD NOT RETURN MY MONEY OR CREDIT MY ACCOUNT EVEN THOUGH SHE KNEW THAT THEY HAD NOT MONITORED ME AND THE DEVICE WAS NEVER ACTIVATED! Why would a company take money continuously on a monthly basis when they are giving NO SERVICE?

THESE PEOPLE ARE UNETHICAL & DISHONEST! I WANT A FULL REFUND TO MY ACCOUNT IMMEDIATELY!Desired Settlement: I WANT A FULL REFUND TO MY CREDIT CARD IMMEDIATELY! Update: As I typed this complaint, Carlos (the first supervisor) called me back and did offer a maximum amount of a 3 month refund. I told him that this was unacceptable since I have been billed for 14 months for a total of $419.86. He wants to offer me back $89.95 of that??? I find this an insulting figure and want the satisfaction of having my money fully refunded to me minus the $90.00 that he said that he would credit to my account within 3-4 business days. Today is 5/27/15. $419.86 minus $89.95 is $329.91 REMAINING TO BE CREDITED TO MY ACCOUNT! I HATE dealing with these people because they have unethical business practices and do not care whether they provide a service or not, they only want to take your money. I am very unhappy and an $89.95 is NOT SATISFACTORY! I don't want anyone else to have to endure this type of difficulty in getting their money back for no services rendered. What did they monitor???

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID #[redacted].LifeStation Inc. takes any hint of customer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited $449.25 to their original form of payment on June 1, 2015. (This may take few days to appear.)Please feel free to contact me with any additional questions or concerns.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I have tried several times to get my Father a wrist band that would fit. Years ago your company provided a "cloth/canvas" type band that would fit a large wrist. That worked excellent to the point he wore it completely out. When I tried to get another one, your company had decided to go with some type of rubber/elastic wrist band thinking one size fits all. Well it dosen't. We have been paying this monthly fee month after month(at least for 12 months) and if he had fell during that time, well let me say your company attorney's would be earning their keep. Your Customer Service Department answer is for "us" to go out and find a band that would fit him or have him wear the thing as a necklace. First of all he does not want to wear it as a necklace and second, why should we have to provide equipment for a service your company should provide? Tonight, once again I call customer service and got the exact service and answers I always get. That would be "no service & get your own damn band, it's not our problem attitude". So my Dad(86 years old) had enough, he told me just to cancel the service, so I ask the young lady what is the cancellation process. She transferred me to "[redacted]"(this would be approx 8:00 PM on Thursday evening, 02/26/2015 EST) so once again I have to explain all of this again and once again I got the same answers right up until.......she disconnects the call. We have been customers for a few years now, every since I got home one night and saw where my Father had fell with a plate of food trying to get back to his chair in the livingroom. I'm so disgusted and dissapointed with your company [redacted]Desired Settlement: Besides the "Desired Settlement", hunt down "[redacted]" in your Cancellation Department and re-evaluate her for that given job, re-train her or let her stand in that line at the Employment Commission, maybe she will re-think her next job.

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. take any hint of customer dissatisfaction with the highest level of urgency and looks to respond immediately.I have spoken to [redacted] on Tuesday, March 3rd, 2015 and have the taken the step agreed upon step of crediting his payment method in the amount of $289.50. This credit was applied on Wednesday, March 4th and may take a few business days to show up.[redacted] will be returning his father's system at his earliest convenience as part of the process.We apologize for any inconvenience that this situation has caused and look forward to serving [redacted] in the future for any needs.Yours truly,[redacted]LifeStation Inc.

Review: I purchased a Lifestation system in 2010 for my elderly mother due to health issues and my living in another state. A time of purchase, I was not given option of paying monthly for system and chose to pay quarterly as my mother was in poor health. My mother passed away on 1-7-16, Lifestation received their returned equipment on 1-14-16, and Lifestation billed my account on 1-1-16 for the quarterly amount of $86.82. I contacted Lifestation on 1-20-16 asking for prorated billing expecting to pay for 1-1-16 through 1-14-16, but I was told Lifestation does not issue refunds despite the fact that under "Terms And Renewal" of the contract signed by my mother, it states that upon receipt of undamaged equipment, a full refund of all fees paid for the service will be given after receipt of the system. The rep and subsequent supevisor with whom I spoke on 1-20-16 offered to refund half of the billing but not prorate the entire amount. Lifestation has the equipment, my mother is deceased, and I'm being billed for a service I no longer need or have the equipment to use. No where on their website does it say they do not do refunds and all reps I have spoken with, up until my 1-20-16 conversation stated I would get a prorated refund.Desired Settlement: The outcome I would like is a prorated billing of the $86.82 to incorporate the dates of 1-1-16, the new billing date, through 1-14-16, the date Lifestation received their equipment, only with a billing credit for the remainder of the quarter. I do not feel I should have to pay for a service I no longer need or equipment I no longer have in my possession.

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID #[redacted]LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.After reviewing this case, LifeStation has begun the process of refunding the customer $43.51 on Monday, January 25th. (A separate credit was processed on Friday, January 22nd for $43.31.) This brings the total credit to $86.82 which was the purchase price and disputed amount.We apologize for any inconvenience to the customer during this time and look to provide for any needs they may have in the future.Please feel free to contact me with any additional questions or concerns. Sincerely,Mike Z[redacted]Managing Director

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered this service for my elderly mother and it took nearly 2 weeks to get the product, only to get the wrong product because she does not have a land line but cellular. Lifestation wanted to charge her for the time period she was not able to activate due to waiting for it to arrive. Then I learned she is being charge rather she has not received or activated. When she received the first agreement, it was incorrect and I asked to resend a correct agreement to my address and it still went to my mother's nearly 2 weeks later. I was not pleased with the services and how they were being handled, so I decided NOT to renew and did not send in a signed agreement. I even called several times to inform I will be canceling, tried acquiring the return address, and not renewing and informed rep as of her last paid service date, I am mailing them the product back. I even asked for the last date of service and he was vague and never said the actual date so I had to estimate. They received the product March 27th at 11:38 am and they proceeded to charge my mother for another 3 months of service on March 31st. When I called tonight, I spoke to [redacted] and she fed me many lines as the rest have done and they don't follow-up on what they say. It concerns me there is a high risk for taking advantage of seniors if they don't have someone watching out for them with this company.Desired Settlement: Put my mother's money back in her account, promptly, and don't draft another fee from her. THIS SERVICE HAS BEEN REQUESTED TO BE CANCELLED WELL IN ADVANCE.

Business

Response:

Dear

This letter is in response to the submitted issue for Complaint ID [redacted].

LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer

service. We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner.

A refund of the disputed amount was processed immediately and we apologize for any inconvenience.

Should any additional questions or concerns arise, please contact us immediately at ###-###-####.

Yours truly,

Program Director

LifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Life Station phoned my 89 yr old mother with Alzheimers and convinced her to give them her Bank routing # so they could send her a LIFE STATION Medic Alert device. Well my mother doesn't even remember doing this, so I called Life Station as soon as I was aware of this,asked them to cancel the service, she is not capable of using, we never took it out of the box, I returned it via UPS to track it, I asked for a refund, and they have informed me that they do not refund. Clearly this is not right.We never opened the box and we returned their product, I want them to refund my mother the $30.00 they talked her into for this product. I know it's only $30.00 but it's my mother's money, she is on a fixed income and they took advantage of her. My mother has had her Idenity stolen both via credit card and Social security, so I'm very aware of all of her transactions. She didn't even remember the phone call or ordering their medic alert device. A refund needs to happen.Desired Settlement: I want them to deposit or send a check for my mother's refund.THey tell me they don't refund, REALLY, what type of business does this to elderly people.

Business

Response:

May 20th, 2014

This letter is in response to an issue submitted to the Revdex.com from Mrs. [redacted] on May 14th, 2014. (Case ID [redacted])

LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer

service. We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner.

A refund of $30.00 was processed to Mrs. [redacted]'s credit card immediately upon receipt of the registered complaint. This refund can take up to 5 business days before being posted to the account. This

amount represents the total amount paid to LifeStation.

LifeStation apologizes for any inconvenience that this situation caused both Mrs. [redacted] and her mother.

Should any additional questions or concerns arise, please contact us immediately at ###-###-####.

Sincerely,

Program Director

LifeStation Inc.

Review: Lifestation's advertising implies they offer a 30 day money back guarantee. My sibings and I paid for 3 months service up front. Then our mother decided she did not want the service after 1 week use. I called Lifestation to inquire about returning the equipment and at that time asked about money return for service not used and got the runaround. The person I talked to in "Billing" would not make any statement that there would be any money refunded, she just kept alluding to the need to get the equipment back and then they would see.... Well I sent it back via [redacted] and verified delivery and called them again only to be told they do NOT give refunds of any sort!!! She said if I had paid for a year in advance I would get NO REFUND!! So I am out the cost for 3 months service plus the $21.00 shipping costs for the return. Their website states you can cancel the service anytime with 1 months advance.Desired Settlement: Refund for at least 1 months service.

Business

Response:

Dear Revdex.com -This letter is in response to Case ID # [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer service. We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner. We apologize for any inconvenience that this situation has caused [redacted]LifeStation has taken the step of refunding [redacted] the disputed amount of $26.00 on January 15th, 2015. This will be applied back to her form of payment which may take a few days to show up on her statement.Please feel free to contact LifeStation with any additional questions or concerns at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

Review: I ordered this medical alert product and service for my elderly parents. The products I ordered included a wrist alert button and a pendant alert button along with a base station device. I was charged the monthly fee the day I placed the order. The order arrived a week later. What arrived were two wrist alert devices and the base station. My parents were ok with the wrist alerts...but it was just the beginning of our LifeStation problems. Turns out that one of the wrist straps was not connected to the alert button, thus rendering it incapable of being worn. A call to LS said that they would send out a replacement wrist strap that my parents were to take to [redacted] to be attached to the button. After waiting a week for that to arrive, thevisit to [redacted] resulted in them not being able to attach the repacement strap saying "this is poorly designed/manufactured and cannot be attached". Another call to let LS know that we still had no wrist strap alert led them to say that they would send send an entire new "attached" alert button and wrist strap. A week or so later it arrived and had to be "syncronized with the base station". After two hours of the LS people trying to instruct my parents through this activity it became obvious to all that the devices would not "talk" to one another. Now LS says that they will send a whole new box of replacement devices to my parents essentially starting from scratch which would arrive in about a week. Basically my parents did not have all the products and service for a month....even though the monthly fee was charged to my credit card. Several calls to LS for adjustment...I demanded a credit for the entire first month...were dismissed by them. In short they offer a technically unreliable product and less than credible customer service. I have cancelled my service with them; my parents have returned all equipment. It remains to be seen if the "dispute" I have lodged with my credit card company will result in a refund.Desired Settlement: Issue a credit for any past and all future charges to my credit card.

Business

Response:

Dear This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has received the Disputed Amount of $32.95 via their credit card company by disputing the charge and LifeStation will close the account effective immediately.We apologize for any inconvenience that has occurred and look forward to providing for any future needs.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I wish to cancell the service but associate refused unless I sent her power of attorney for my mother in law. When I set up the account, they ask for no such documents and was more than willing to take her money.Desired Settlement: We wish for you to stop billing Mrs. [redacted] for services no longer needed.

Business

Response:

Good Morning,

After review of the events a refund in the amount of $28.95 was given to Ms. [redacted] on 10/24/13. Furthermore, the representative was given repeat training on customer cancellation processes. We apologize for any inconvenience.

Should you have any additional questions or concerns please do not hesitate to contact us immediately at ###-###-####.

Sincerely,

Program Director

LifeStation, Inc.

Review: I purchased the GPS based around the neck monitor for my father. I specifically asked if the unit would be able to operate in a rural area and was told that this unit would have coverage from any cell phone tower. I opted to prepay for 1 year for a total of $287. My father tried to activate the device and the error message "no signal" was given. I called the company and questioned the representative and was told the unit only works with T mobile towers and none are in the area by my father. The unit was returned the next day. When billed there was an additional charge of $85 and I was told by customer support that this was for "GPS activation". I was never told about this fee. For the next two weeks after the unit was reported as "delivered" by the postal service I attempted to get a refund but was told it was being processed. When I finally received a refund I was told that the $85 "activation fee" was non refundable as was 3 months of prepaid fees. Keep in mind that the unit was never activated nor used but returned the next day. After talking to a supervisor the $85 fee was refunded but the 3 months ($72) will not be refunded. I was told originally that the unit had a satisfaction guarantee and that I would be able to return the unit and receive a full refund.Desired Settlement: Refund the remaining $72, the unit was never activated or used.

Business

Response:

Dear Revdex.com -This letter is in response to Case ID # [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer service. We take any hint of consumer dissatisfaction with a high level of urgency and look to respond in a timely manner. It is unfortunate that the customer was unable to utilize the LifeStation service in their area and we apologize for any inconvenience during this process.We have taken the step of crediting their form of payment in the remaining amount of $71.85 on January 9th, 2015 which will take a few days to be applied back to their account.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contract with Life Station in March, 2014. I was shipped the unit. I told them repeatedly that the phone service in the home was vonage a web based service. I was assured on three different occations that the service/unit was compatible with this type of phone. I was told that if the person using the device was hospitalized that the payment would be waived during the time they . She went into the hospital from March 12, 2014 to March 19, 2014. I notified them and nothing happened. We then had trouble with the unit and after repeated calls I was told we had been sent the wrong unit it was not wireless. After conferring with the family we decided to return the unit as we are moving them into a senior living that has their own units. I called on May 1, 2014 and told them I was discontinuing the service due to the move and the issues we had. I was given an address to ship the unit back at my own cost. I paid for 3 months ($95)of a unit I could never use due to them sending the wrong unit and it talking forever to figure that out and then was charged an additional fee because apparently the May 1 notification was not the date the 30 days was calculated from the date they received the unit back was so I had to pay an additional $18. When I spoke to the customer service department on several of these occations the attitude was oh well!Desired Settlement: I would like a partial refund.

Business

Response:

June 2nd, 2014

This letter is in response to an issue submitted to the Revdex.com from Mrs. [redacted].

LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer

service. We take any hint of consumer dissatisfaction with a very high level of urgency and look to respond in a timely manner.

A refund in the amount of $113.92 was processed on May 30th, 2014 to the form of payment provided for our service. This may take up to 5 business days to post as a credit. This amount represents the total amount paid to LifeStation.

We apologize for any inconvenience in this matter and look forward to serving Mrs. [redacted] in the future should the situation arise.

Please feel free to contact me immediately with any questions regarding this case at ###-###-####.

Sincerely,

Managing Director

LifeStation Inc.

Review: My mother ([redacted]) living alone and is 85, wanted a unit that if something was to happen to her she could have the emergency services contacted quickly. When driving my are, I happened to see on of their vehicles and took the number down and called for information about the unit and sounded what she wanted. I went over it with her and that's what she wanted. So I called and talked to a sales person and he was very informative and I keep asking him the same question over and over, which is "Are you sure that you do not need a landline" and he keep saying no. So we started the paperwork. The monthly charges of $103.29 starting 5/14/13 and would be taken from checking account, even before she received the unit. Received the unit and because I live about 1 1/2 hrs away had to make plans to install unit. I was at her residence on June 16, 2013 (rep [redacted]). I read and followed the instruction, requested to call them to finish the process. Upon calling they asked me to plug the unit into the telephone, told them no landline. They said cannot use without landline. So unit had to be sent back. At first they refused refund, explained that when signing up sales rep said not needed. Had a disagreement, she said that they would review and get back to me. When she did they would mail me shipping label to send back. After 2 weeks, called on 7/2/13([redacted]) asked her where label was and she ended up emailing me label. Sent back on 7/3/13 via [redacted]. They received on 7/8/13 signed by [redacted] I was told that once received, checked to make sure all parts received. On 7/21/13 [redacted] would be back into checking account 5-7 business days. Went to bank today (8/1/13) no refund yet. Called [redacted] she said that refund was done today (8/1/13) and now that refund is done it takes the bank 4-5 days to get done. Why is it every time I call that is when things get done. I just want my mothers refund yesterday.Desired Settlement: Send a refund overnight this is so nuts and stop waste people time and be more timely. The person that I spoke to today [redacted] also said to me "sorry that the ball was dropped and don't know Why" My mother is on a fixed income and needs the funds NOW

Business

Response:

August 8, 2013

The Revdex.com

1700 Whitehorse-Hamilton Square Rd Ste D-5

Trenton, NJ 08690

Dear [redacted]

This letter is in response to Complaint ID # [redacted] Ms. Maureen

LifeStation Inc. is dedicated to providing the most capable

personal emergency response system along with a level of unsurpassed customer

service. We take any hint of consumer dissatisfaction with a very high level of

urgency and look to respond in a timely manner.

Concerning [redacted] complaint, the following actions were

taken –

On August 1, 2013,

the disputed amount of $103.29 was credited to [redacted] account.

We apologize for the experience [redacted] had with our

company. Her refund was not done in a

timely manner and our billing department has been made aware so that other customers

do not experience the same issue.

Should you have any additional questions or concerns please

do not hesitate to contact us immediately at [redacted]

Sincerely,

Program Director

LifeStation Inc.

Review: I recently ordered a LifeStation medical alert system. At the time of the order I requested a white pendant and not a gray one. The representative, Kevin, said that was no problem at all. When the order came it was gray. I contacted the company and was told that the only system that had white pendants would be $7,00 more per month. Online advertising shows a white pendantDesired Settlement: I would like to have the system that has the white pendant at the price I was quoted for my system or a white pendant for the system that I currently have as the sales representative misrepresented the product.

Business

Response:

Dear Revdex.com - This correspondence is in response to Case ID #[redacted]LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner. Our supervisor, Melinda H[redacted], has spoken with the customer and they have decided to keep the existing equipment package and help button that is in their possession instead of having it replaced with a different type of system and button. We look forward to serving this customer for many years and are ready to assist them with any additional questions or concerns should the need arise. Sincerely,Mike Z[redacted]Managing Director

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Lifestation Medical Alert system from this company that claims to be compatible with traditional land lines. When I received the equipment, almost 3 weeks after ordering, not only had they charged me for an entire month of service, but after over a month of attempting to set the system up, they finally informed me that their system is not compatible with [redacted] This information is not displayed anywhere on their website or in the contract they sent to me to sign. They charged me for 2 months of service when the system was not even connected. They claimed to have called me on numerous occasions to offer their assistance with setting the system up, and yet they were calling my emergency contact in [redacted], not me. My daughter, one of the emergency contacts, called the company twice to inform them that they were not calling my home, but her cell, and that they needed to update their system. When I called to cancel, they told me that they had to receive the system back before they would stop billing me. They received the system back on July 10, 2015 and still charged me $27.95 on July 15, 2015. When I called them to request a refund, they claimed that they attempted to help me and my caregiver set the system up; we followed all of their written and spoken directions only to be told over a month later that the system was not compatible with [redacted] They also claimed that I was not entitled to a refund because their website clearly states that they are not compatible with some phone carriers. I have scoured their website, asked my daughter and caregiver to do the same, and we cannot find anything, anywhere that supports their statement. If I had known that my phone system was not compatible with their equipment, I would have gone with another company from the beginning. They have refused to return $83.85 for 3 months of service that I was unable to receive. I feel that their website is deceptive and they prey on senior citizens.Desired Settlement: I would like an immediate refund in the amount of $83.85.

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited the disputed amount of $83.85 to their original form of payment on Thursday, August 6th. (This may take a few days to show on their account statement.)We apologize for any inconvenience and look forward to providing any future assistance.Sincerely,Mike Z[redacted]LifeStation Inc.

Review: Life Station did not pay for return of equipment as stated in intial agreement. I called and spoke with a customer service person who told me they no longer pay for the return.Desired Settlement: If a refund is not offered, then I would like to file a complaint.

Business

Response:

August 8, 2013[redacted]The Revdex.com[redacted]

[redacted]Dear [redacted]:This letter is in response to Complaint ID [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergencyresponse system along with a level of unsurpassed customer service. We take anyhint of consumer dissatisfaction with a very high level of urgency and look torespond in a timely manner.Concerning Mr. Dunley’s complaint, the following actions weretaken –On August 14, 2013, the disputed amount of $16.05 was credited to [redacted]saccount.Should you have any additional questions or concerns please do not hesitate tocontact us immediately at [redacted].Sincerely,[redacted]Program DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have deposited the disputed amount back into my account. Thank you. Regards, [redacted]

Review: My mother, [redacted], account # [redacted], had a Life Station Alert system since February 2011. I paid for this service on an annual basis. The last renewal of $395.04, was in Feb 2014; paid for service through Feb 2015.

We were very satisfied with the service Life Station provided. On September 11, 2014, my Mother had to permanently move to a nursing home. I notified Life Station of this and told them I would be returning the unit. On October 9, 2014, after not having a credit come through on my credit card for the unused portion of the annual payment, I called customer service and was informed that Life Station does not give refunds on unused months of paid service. I was very unhappy. Later in the day a supervisor called and offered me $32 (one month) refund. I feel this is at best terrible business practices and more closely related to taking advantage of the elderly.

While I try to inform myself before committing to anything, never have I saw or read on the Life Station website or in the printed material that a refund will not be given. On the website it says you may return the system with a 30 day notice. I would be fine with them not reimbursing me for the 30 days, but I feel that they owe me for all the paid time from the time in September that the unit arrived back to them through Feb. 2015, less the thirty day notice time.Desired Settlement: I would like a refund to my credit card for the unused prepaid portion of time. My calculation, subtracting for the 30 day notice, would be a refund of approximately $100.

Thank you for any help you can provide with this matter.

Also, I would like to Life Station to be required to provide refunds without hassle to customers.

Business

Response:

Dear [redacted] This letter is in response to Case ID# [redacted] in [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customerservice. We take any hint of consumer dissatisfaction with a high level of urgency and look to respond in a timely manner.Concerning [redacted] complaint, the following action was taken –A total of $97.35 has been credited to the customer's account. We apologize for any inconvenience that this situation has caused.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I am co-POA for [redacted] who ordered a Life Station (LS) device on 5/20/13 and cancelled the order within 5 minutes after being told she had to wear the alert. Her friend and co-POA [redacted] was at [redacted] house when the product was ordered/cancelled and spoke directly with LS. Prior to cancelling Ms. [redacted] provided her credit/debit card. [redacted] was hospitalized shortly after ending the call with LS and spent 4 months in [redacted]. The device was sent and returned to LS by [redacted] who wrote "refused" on the outer layer of packaging. LS ([redacted]) contacted [redacted] several times after May 2013 to determine why [redacted] had not activated the device. [redacted] spoke with [redacted] ([redacted] and indicated the device was returned in May 2013. [redacted] never said [redacted] was being charged for the product. [redacted] has been charged $21.95 a month totaling $396. When I called Life Station on 11/12/14 I spoke with [redacted] who told me the device costs $325, that they never received the returned device and would continue to charge her. After discussing it further and her she and [redacted] agreed to refund $71.00 and close the account. [redacted] claimed [redacted] was lucid and knew what she was doing. [redacted] was diagnosed with dementia 4 years ago and is unable to manage her affairs. [redacted] is not a medical professional and has no authority to determine [redacted] capabilities. Despite repeated attempts by [redacted]/me to resolve the situation Life Station continued to charge $21.95 a month. The device was NEVER activated and we have no knowledge of what happened to it after the package was "refused" more than 18 months ago. The device should never have been sent and [redacted] should never have been charged for an unauthorized purchase.Desired Settlement: A refund by check for approximately $396. [redacted] was never told [redacted] was being charged for a product/service she didn't authorize and had never been used.

Business

Response:

Dear Revdex.com -LifeStation Inc. takes any hint of consumer dissatisfaction very seriously.In response to CASE ID# [redacted], LifeStation has spoken to the customer on Wednesday, November 26th, 2014.Her account has been credited in the amount of $417.05 on November 26th as well.Please feel free to contact me with any additional questions at [redacted]Sincerely,[redacted]LifeStation Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased product. Wasn't informed of total coming from my account when transaction was made, company removed 479 from account. After finding out of total removed called company the same day of ordering product to cancel service. Company said they couldn't refund money cause equipment was already sent out. Was informed when equipment was returned money would be refunded. Talked to company and came to agreement to have 10 months of service fees returned to my account out of 12months. Money was returned for the 10 months.was told when equipment was returned would return the other two months fee .Received equipment sent back to company have tracking numbers and was sent back on 4/7/15 company received 2 days later. Called company to receive the remaining money was the told couldn't return but one month and minus 40 of shipping fees so they said they would credit 39.95 instead they took 39.95 from my account would like to have resolved as soon as possible tired of dealing with company. Called them back and manager told me I was wrong that they credited money back bank account doesn't reflect thatDesired Settlement: Spent 479.40 on March 28 2015 received 391.50 on April 2 2015 back. Would like to be refunded 87.90 plus the 39.95 that was removed from account on April 25 2015 comes to a grand total of 127.85

Business

Response:

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.This complaint was submitted on 4/25/15 and the customer was fully refunded all charges on 4/27/15.We apologize for any inconvenience that the customer experienced and look forward to serving them once again should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Review: The representative told my mother that she could use the unit without having a home phone. Once she received the product they billed her twice in one month, then billed her after returning the unit. The wanted her to pay return shipping, which I disputed. They then took two weeks to send the shipping label through email. They kept changing policies evrytime I made an inquiry to justify taking her money. My mother ended up with a negative balance and she is on a fixed income. Company is no trustworthy, they take advantage of seniors!Desired Settlement: Refund of all of her monies.

Business

Response:

September 9, 2013

Dear Dispute Resolution Services:

This letter is in response to Complaint ID # [redacted], [redacted]

[redacted] at [redacted]

LifeStation Inc. is dedicated to providing the most capable

personal emergency response system along with a level of unsurpassed customer

service. We take any hint of consumer dissatisfaction with a very high level of

urgency and look to respond in a timely manner.

On 7/15/11, [redacted] ordered a LifeStation system

for her personal use at [redacted] LifeStation never received payment for this

account and was cancelled for non-payment on 3/30/12 with an outstanding

balance of $210.92. Our equipment, which

has a contractual value of $325.00, was never returned to our facility.

Subsequently, [redacted] once again ordered a LifeStation

system for her use at a new address ([redacted]

[redacted]). We received $79.83 in total

payments from [redacted] for the second time she had our system and

service. [redacted] the user’s

daughter, placed a call on 1/7/13 to state that they wanted to cancel our

service and we emailed her a pre-paid return label for the system that same

day. She placed a second call on 1/10/13

stating that she never received the return label and we sent her a second

pre-paid label that day. LifeStation was

in receipt of that second system on 1/17/13.

We believe, at this time, that a refund is not due [redacted]

because there is an outstanding balance due on her first account for

$535.92. Additionally, after reviewing

the sales call, [redacted] stated she was aware that a landline was needed to

use our system because she had prior service with us.

Should you have any additional questions or concerns please

do not hesitate to contact us immediately at [redacted]

Sincerely,

Program Director

LifeStation Inc.