LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID #[redacted].LifeStation Inc. takes any hint of customer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited $449.25 to their original form of payment on June...

1, 2015. (This may take few days to appear.)Please feel free to contact me with any additional questions or concerns.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com - This correspondence is in response to Case ID # [redacted] LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and response in a timely manner.Although LifeStation has not received its equipment back as per our...

standard customer agreement, we are closing this account with no equipment or future service charges to be incurred by the customer.Please contact us with any questions or concerns. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -This letter is in response to Case ID # [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customer service. We take any hint of consumer dissatisfaction...

with a high level of urgency and look to respond in a timely manner. It is unfortunate that the customer was unable to utilize the LifeStation service in their area and we apologize for any inconvenience during this process.We have taken the step of crediting their form of payment in the remaining amount of $71.85 on January 9th, 2015 which will take a few days to be applied back to their account.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.Due to an incorrect entry during the order process, LifeStation inadvertently set up the wrong payment plan for the customer. We have taken the steps...

of refunding the customer their full payment amount and will additionally be crediting them for their overdraft fees.We apologize for any inconvenience caused to the customer during this process and look forward to serving them in the future should the need arise. Sincerely,Mike Z[redacted]Managing Director

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner. We apologize for the inconvenience caused to this customer and have taken the...

following action. In addition to the initial credit processed of $198, an additional credit in the amount of $54.45 has been applied to the customer's original form of payment.We look forward to providing service to this customer in the future should a need arise.Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We apologize for the confusion caused to the customer during the ordering process and will be refunding their full disputed amount of $33.95...

immediately.LifeStation looks forward to serving the customer in the future should the need arise.Please feel free to contact us with any additional question or concerns at [redacted] Sincerely,Mike Z[redacted]Managing Director

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.The customer will be credited for the full disputed amount of $230.28. We apologize for the inconvenience caused the customer during this process and...

look forward to providing assistance should the need arise in the future. Please feel free to contact us at [redacted] with any additional questions.Sincerely,Mike Z[redacted]LifeStation Inc.hy here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -
This correspondence is in response to Case ID [redacted].
LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.
A refund for the...

disputed amount of $42.90 was submitted on Monday, April 11th, 2016. This may take a few days to be applied back into the customer's account.We apologize for any inconvenience caused during this situation and look forward to serving the customer should the need arise again.
 
Sincerely,
[redacted]
LifeStation Inc.

Dear Revdex.com-This correspondence is in response to Case ID #[redacted]LifeStation Inc. treats any hint of customer dissatisfaction with the highest level of urgency and responds in a timely manner.On Wednesday, February 3rd, LifeStation took the step of closing the user's account and...

refunded $59.90 to the provided form of payment. We apologize for any inconvenience in this matter and look forward to providing for any needs that may arise in the future. Sincerely,[redacted] Z[redacted]Managing Director

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes very seriously any hint of consumer dissatisfaction and looks to respond in a timely manner.Regarding the above case number, the customer was in contact following this complaint with our...

Customer Service Manager at which time they arranged the return of our system.The system was received on Wednesday, 9/16/15 and a credit for the disputed amount of $28.95 was filed to be processed. (This may take a few days to show up on the customer's form of payment.)LifeStation apologizes for any inconvenience to the customer caused during this process and looks forward to serving them once again in the future should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -
 
This correspondence is in response to Case ID # [redacted]
LifeStation Inc. treats any hint of customer dissatisfaction with the highest level of urgency and seeks to reply in a timely manner.
Following the research of this issue,...

LifeStation will be refunding the customer for the disputed amount of $325. This refund was processed on October 25th and may take a few days to be applied to the form of payment.We apologize for any inconvenience during this process and look forward to providing for all of the customers needs in the future.
 
Sincerely,
Mike Z[redacted]
LifeStation Inc.

Dear Revdex.com - LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.Regarding this case, LifeStation has refunded the customer the disputed amount.We apologize for any inconvenience in this matter...

and look forward to providing for any future needs. Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -
This correspondence is in response to Case #[redacted]
LifeStation is committed to providing our customers with the highest level of medical alert monitoring and service. We are sorry you feel that we have not met that standard. LifeStation offers...

different payment options. As with most services, the longer a customer would like to arrange for services, the more significant a discount they can receive. Although we disagree with the characterization of our billing practices, we always strive to respond in good faith to the concerns of our customers to ensure LifeStation meets their expectations. Therefore, we have taken the step of crediting you the full purchase price of $83.85.Sincerely,
Mike Z[redacted]
Managing Director
LifeStation Inc.
.

Dear Revdex.com - This correspondence is in response to Case ID # [redacted]LifeStation Inc. treats any hint of customer dissatisfaction with the highest level of urgency and seeks to reply in a timely manner.Following the research of this issue, LifeStation will be refunding the...

customer for the disputed amount of $325. This refund was processed on October 25th and may take a few days to be applied to the form of payment.We apologize for any inconvenience during this process and look forward to providing for all of the customers needs in the future. Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com - LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.Regarding this issue, it appears that a first refund check was issued on September 16, 2016 which did not reach the customer. A new...

check for the disputed amount is being processed today to be sent to the customer immediately. We apologize for the inconvenience to the customer during this entire process and look forward to one day serving them again in the future. Sincerely,Mike Z[redacted]LifeStation Inc.

Dear [redacted] This letter is in response to Case ID# [redacted] in [redacted]LifeStation Inc. is dedicated to providing the most capable personal emergency response system along with a level of unsurpassed customerservice. We take any hint of...

consumer dissatisfaction with a high level of urgency and look to respond in a timely manner.Concerning [redacted] complaint, the following action was taken –A total of $97.35 has been credited to the customer's account. We apologize for any inconvenience that this situation has caused.Should you have any additional questions or concerns please do not hesitate to contact us immediately at [redacted]Sincerely,[redacted]Managing DirectorLifeStation Inc.