Liva Derma Skin Care Reviews (%countItem)
Liva Derma Skin Care Rating
Address: Saint Petersburg, Saint Petersburg, Florida, United States, 33742
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LivaDermaFaceSerum.com
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I ordered one sample. I immediately got an email for a second order confirmation. I emailed them back to cancel the second order, I didn't place it. They replied that it was too late to cancel. They then started charging me ninety something twice a month, sent no product, which I didn't want anyway. I finally had to shut down that account and open a new one. Apparently, they do this a lot.
To Whom This May Concern,
We have reviewed Ms. complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol face Serum and LiveDerma Vitamin C Moisturizer on October 12th, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Our records indicate that this was explained to Ms Kelly by our customer support department, when she emailed in on October 15th,2018. Our records show that Ms Kelly received refunds for the charge from her financial institution in the amounts of $93.80,$92.85,$99.76 and $97.80. Because customer satisfaction is important to us, we would have refunded Ms Kelly but our records indicate that Ms Kelly disputed and once charges are disputed, we are no longer able to issue refunds in avoidance of double reimbursement that result in fraudulent activities. In addition, Ms ***account with us is inactive; therefore, she will not receive any further shipments. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
Their obvious lies are alarming. I needed only to look at the many posts to see that I clearly was not the only one to have been offered
trial sizes. Also, how do they explain charging my account for several months and not sending more product if, indeed they were being anything but unscrupulous. After I was successful in having the charges reversed, they sent one shipment. I can only guess that this was to confuse matters. I'm waiting to hear from my financial institution about returning the belated shipment, but I absolutely will not pay the postage myself. Please do not send any more emails. This is either enough for you to add my complaint to the public list, or not. I simply am not willing to spend any more time or emotional energy on having been scammed by this company. Thank you for what you do.
I placed an order for a free trial of a facial serum paying only shipping in which I was charged numerous times on my account without my knowledge.
I saw an advertisement on a media handle for a retinol face serum trial paying only for the shipping and handling. I ordered the trial on 8/19/2018, and received it. There were no otherwise stated small prints, or any information regarding subscriptions-beyond the free trial. I went on vacation for 2 months and came back to numerous charges on my bank account on 09/02/18 of $93.80 dollars, a charge of $92.85 on 09/03/18, a charge of $99.76 on 10/02/18, and a charge of $97.80 on 10/04/18. The charges were under different names such as Ladonna youth, and Donnaserum.
I Called Liva Derma and complained, which they told me if I send the full package to the sender, that I will be able to get a refund. They have yet to refund anything back to my account. They received the package on 11/29/18. I called them several times to no avail. I complained to the customer service again on 12/12/18, and all the agent (id: ***) told me was sorry and that there is nothing that she could do. I don't think it is the call center's problem, but the company itself. I was extremely disappointed and angry with this company's handling of their mistake. This false advertisement of their product has caused immense pain for me and over 70 other customers.
It is ridiculous that almost $400 was taken from my account without my permission. I want this company to own up to their scam and refund what I lost.
To whom it may concern,
After reviewing ***'s complaint we want to apologize for any confusion. We send out the full sized product and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after the trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate that *** filed a dispute with the bank regarding the charges referenced in the complaint, which freezes this account on our end from issuing a refund for those charges. As a courtesy, we sent a refund check for the charges, totaling in $384.21. This should take 3-10 business days to be received to the address listed in the complaint. We hope *** is satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their apology and will be waiting for the refund check.
Charged monthly if you do not call to cancel, phone number provided to cancel is invalid. Product not received until after trial period. Rip off
Company phone number is invalid, couldn't cancel until after trial period
Company is a fraud, product does not work as they describe. Phone number to cancel doesn't work either
To whom it may concern,
After reviewing Ms.' complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We send you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate that Ms. filed a dispute with her bank regarding the November shipment, which freezes her account on our end from issuing a refund of that charge. As a courtesy, we issued a refund for the October shipment. This should take 3-10 business days to be credited back into her account, depending upon her financial institution. We hope she is satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
Ordered a trial skin care product, every month since I have been charge 100.00+ for products I have not recieved.
Sept 9th I purchased a skin care trial from Liva Derm, in the amount of $5.96. In October the same Company charged my card on 10/15/18 in the amount of $93.80. November my card was charged again 11/17/18 for $99.76. I never recieved any product for these charges.I did not want anymore product after trial product.These illegal business scams are ridiculous. That almost 200.00 dollars needs to go to my bills so I need my money refunded ASAP.
I want my money back $193.56 Liva derm was not authorize to charge my card after my original trial purchase of$5.96
To whom it may concern,
After reviewing Ms ***'s complaint we want to apologize for any confusion. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Because customer satisfaction is extremely important to us, we have refunded Ms. the charges of $93.80 and $99.76. Total $193.56 Ms. will receive these refunds via her bank account within the next 7-10 business days along with respective email confirmations. We also can confirm that the account is in fact cancelled and she no longer receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Kind regards,
Customer Support
I had a similar experience. I ordered a sample free product. Then when my credit card statement arrived I was charged an additional $198, despite the fact that when I was called to confirm the sample and was presented with the offer of buying more I said I wanted NO more. Definitely a scam. Very misleading. Seems I must rate therefore I have to give it one star, although, I would prefer to use a minus one star.
To Whom This May Concern,
We have reviewed Ms. complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Serum and LivaDerma Vitamin C Moisturizer on September 25th, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Our records indicate that this was explained to Ms ***, by our customer support department, when she called in on November 5th,2018. Our records show that Ms *** received refunds for the charge from her financial institution in the amount of $93.80 and $92.85. Once charges are disputed, we are no longer able to issue refunds in avoidance of double reimbursement that result in fraudulent activities. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
Charging my credit card account without authorization monthly. Complained to business that did not order skin care subscription, only sample.
In September 2018,Live Derma contacted me via email about trying a sample skin care cream for which I would pay only the shipping charge (by credit card). I paid the $12 or so shipping charge and received the sample. Did not like it and threw it away. fIn October 2018 (about 3 weeks later), my credit card was charged $93.80 and I received another shipment from Live Derma. I rejected the shipment and disputed the credit card charge, which is still under review. The company continues to try and charge my card each month and my credit card has not yet resolved. This is a total scam.
Live Derma offered a sample, so long as I paid shipping. Required shipping charge (about $12 or so) paid by credit card. Received sample, was not as ordered and I threw it away. Approx. 3 weeks later, charged my card $93.80 and tried to deliver box. I refused product and it was returned to Live Derma undelivered. Talked to credit card and reversed charge. Next month tried Live Derma charged my card again $93.80 and no product was sent or accepted by me. Disputed charge again. I have called the company to remove the charge - still not resolved.
To whom it may concern,
After analyzing Ms. complaint, we would like to apologize for the misunderstanding. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate Ms. placed her initial order for the trial on October 15th, 2018. She was then billed $93.80 after her trial period ended on 10/29. We show that Ms *** received refunds for the charge from her financial institution for this amount. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
The company continued to bill my credit card without authorization after an initial sample offer for which I was to pay only shipping, whwhich I paid. I was dissatisfied snd did not pupurchase anything else, Live Derma then used my credit card without authorizaton to charge me $98.30 without sending any product (which I did not order anyway). Scam company - my credit card reimbursed me tecently.
At this time, Ms. account is inactive; therefore, she will not receive any further shipments or charges. We do take pride in our products and our goal is to ensure that every customer has a positive experience. We are deeply committed to perfecting our practices and do take every feedback seriously. Once again we would like to apologize for any inconveniences caused.
Sincerely,
Customer Support
My review is no different than the others I have read. I was unaware of the cancel within 30 days or be charged terms. After speaking with three different customer service representatives who all told me they could not issue a refund after the 30 day trial, I demanded to speak with a supervisor. The supervisor offered me a 75% refund. I was pretty satisfied to receive this offer.
To Whom It May Concern,
After analyzing Ms ***'s complaint we want to apologize for your experience with our product and for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
Our records indicate Ms ***s accepted a 75% refund of $70.35 and $69.63 when she called in on November 26th, 2018.Because customer satisfaction is important to us, we have refunded the remainder of the charge for the amount of $46.67. Total refund $186.65. Please allow 7-10 business days for the refund to reflect on to her bank account. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I am trying to get some help on getting my money back from this company. The information I have for address is
Livaderma.com
Hollywood, Fl.33021
844-839 5384
855-372-1792
I received a trial product from them and had to cancel in 14 days, I canceled in 12 days. They debited my card for
$92.85 on October 22 and $93.80 on October 21. I have call them repeatedly , and they say I did not cancel in time.
Agent#*** said I cancelled one day late. He said there is nothing I can do about it.
This is the only address and e-mail information I can find on them. I need help, please ,as I cannot afford this charge, and they should not be able to get away with this.
Sincerely,
***
***@zoominternet.net
***
Wakeman, Ohio 44889
Thank You
Refund
To whom it may concern,
After analyzing Ms. complaint, we would like to apologize for the misunderstanding. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate Ms. placed her initial order for the trial on October 7th, 2018. She was then billed $92.85 and $93.80 after her trial period ended on 10/21 and 10/22. Because customer satisfaction is very important to us, we have courteously refunded Ms *** the charges for the said amounts. This is a total of $186.65 being refunded to Ms. bank account.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
Got results right away!! Telling all my friends if they have problems to contact Revdex.com. Could not get to the right place on line.
Thank you
***
12/5/2018
I saw a TV ad for an amazing product and they were so confident the "Trial Offer" was FREE and ONLY pay the 'Shipping ONLY'. So, I placed my order.
I requested the FREE TRIAL Offer for the LivaDerma SkinCare Products; the items offered for this FREE TRIAL were:
LivaDerma Retinol Face Serum (SKU *** and LivaDerma Vitamin C Moisture (SKU *** and the advertisement clearly stated the ONLY charge was for "Shipping ONLY".
The advertisement went on and stated this was an amazing offer and they were so confident with the product it was offered as a FREE trial and I would ONLY have to pay 'Shipping ONLY'.
My checking account, the payment method/account number I provided for the order, was charged $5.96 and $4.96 on October 15, 2018 for the shipping charges. I received both Trial product bottles around the same time.
Then, while doing my on-line banking, I was shocked to see 2 additional charges, dated October 29, 2018, from this company for $93.80 (ref# XXXXXXXXXX) and $92.85 (ref# XXXXXXXXXX).
I had received my "Trial Offer" around 10/15/18, when I originally requested the offer, so I am NOT disputing the "Shipping" charges, BUT the charges from 10/29/18 do NOT correspond with an order, nor were they authorized AND there was NO merchandise associated with these charges!
AGAIN - I ONLY requested the "Trial Offer" and NEVER placed an additional order, OR had another delivery from this merchant OR authorized these charges!
I expect a credit to my account or a REFUND CHECK for the charges from 10/29/18. The amounts of these charges: $93.80 and $92.85
To whom it may concern,
After analyzing Ms. complaint, we would like to apologize for the misunderstanding. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate Ms. placed her initial order for the trial on October 11th, 2018. She was then billed $92.85 and $93.80 after her trial period ended on 10/25 and 10/26. Because customer satisfaction is very important to us we have refunded Ms *** the charges for the amount of the said amount. This is a total of $186.65 being refunded to Ms. along with respective email confirmations.. It will take 7-10 business days for the refunds to reflect on to Ms. bank account.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
My account has been refunded the full amount ($186.65). Unfortunately, the offer as stated for the "trial offer" does NOT clearly indicate any additional charges, other than the shipping and handling, will be my responsibility, as the consumer.
I plan to avoid this product ploy in the future! Companies that do NOT fully disclose information and additional charges need to be held more accountable; I am VERY RELIEVED my situation ended on a positive note, but how many others are not as fortunate-a very expensive & sad lesson!
I appreciate your help resolving this matter.
THANK YOU
I was conned by this company, Liva Derma,first they lied that it was associated with *** of *** Than it was supposed to be free a sample.
I was conned by this company, Liva Derma,first they lied that it was associated with *** of *** Than it was supposed to be free a sample.I don't remember even given out any card information, so I would like to know how id they get my acct information. I've called them the (rep ***)said they were refunding 30% off each product, I'm not satisfied I want all my money back and I want to sue this company right now.They're crooks, thieves,con artist and THESE ARE REAL DOGS!
I WANT ALL MY MONEY BACK NOT JUST 30% OF WHICH REP AGENT( TYRELL *** AT PHONE NUMBER XXXXXXXXXXX. MY BANK GAVE ME 2 NUMBERS THAT ONE AND THIS ONE XXXXXXXXXXX. THAT REP STATED THAT I WOULD GET BACK, $28.14 AND $27.85. THAT'S UNACCEPTABLE BECAUSE, THEY TOOK $97.80 AND 99.76. AND ALL THEY WANT TO REFUND ME IS $56.00, I SAID *** NO!!! I WANT MY MONEY BACK NOW!! I'M NOT A RICH AFRICAN AMERICAN, I WORK EVERYDAY AND YES I'M ALSO DEGREED.
To Whom it may concern,
After reviewing *** complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer free samples. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
Because customer satisfaction is extremely important to us, we have refunded Ms *** for the remainder of the charges in the amounts of $69.95 adn $71.62. Total $141.57. Ms. will receive these refunds via her bank account within the next 7-10 business days along with respective email confirmations.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a scam. After you pay the shipping charges, you receive the "FREE".
products. Then, you are charged around $200.00, for the Free products.
I got no satisfaction when I called them. My credit card company had to
deal with them. This company should be shut down!
To whom it may concern,
After analyzing Ms. complaint, we would like to apologize for the misunderstanding. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate Ms. placed her initial order for the trial on September 9th, 2018. She was then billed $92.85 and $93.80 after her trial period ended on 09/24 and 09/23. These charges are beyond our 30-day refund policy, but because customer satisfaction is very important to us, we have courteously refunded Ms *** the charges for the said amounts. This is a total of $186.65 being refunded to Ms. along with respective email confirmations.. It will take 7-10 business days for the refunds to reflect on to Ms. bank account.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
They have taken money out of my account that I did NOT give them permission to take. They are stealing money from me.
I requested a sample size of their product agreeing to pay the shipping only, approximately $6.00 and they stole money from my account that I did NOT give them permission to take. They have taken almost 200.00 that I have found so far. Stolen right from my checking account. I will have to call my bank in the morning to cancel everything.
I want back the money they stole from me.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer free samples. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
Our records indicate that Ms. contacted us on November 11th, 2018 at that time she accepted a 75% refund in the amounts of $70.35 and 69.63. A total of $139.98. Because customer satisfaction is extremely important to us, we have refunded Ms. the difference of $23.22 and $23.45. Total $ 46.47. Ms. will receive these refunds via her bank account within the next 7-10 business days along with respective email confirmations. We also can confirm that the account is in fact cancelled and she no longer receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Kind regards,
Customer Support
Liva Derma offers "Free" Trial sizes if client pays for S&H Costs. I received full sized products in the mail and was then charged close to $200.
I ordered a free trial of Liva Derma face cream, as advertised. Agreed to pay shipping and handling. Recieved a cream plus and eye serum l did not ask for. The ad did not state anything about future charges or monthly payments, a few days later my Credit Card was charged US 92.85 and US 93.80. This is a fraudulent transaction.
I have sent multiple emails to ***@livadermaeyecream.com and ***@livadermafaceserum.com beginning on October 25th 2018 requesting a refund and have not received a reply.
I am willing to send back the unused product which I did not request to begin with, I have yet to hear anything from them and I am working with my bank to reverse the charges as well as closed my credit card to avoid further charges.
STAY AWAY!!! Do not fall into the "Free Trial" trap.
Im ready to take further steps in order to solve this issue.
I am willing to send back the unused product which I did not request to begin with.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. She ordered a full 30 day supply of LiveDerma Retinol Face Cream and LiveDerma Vitamin C Serum on October 7th, 2018, We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Because customer satisfaction is extremely important to us, we have refunded Ms. for the charges made on October 21st and 22nd. A total of $186.65. It can take up to 7 to 10 business days for your refund to show up in your account.We have cancelled her account with us and so she will not receive any further shipments. Confirmation emails regarding the cancellation as well as the refunds have been sent to the email address Ms. provided upon filing her complaint. We hope she is satisfied with the credits she received and we apologize for any confusion this may have caused.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Service
(The consumer indicated he/she ACCEPTED the response from the business.)
deceptive advertising for free sample - customer is later charge over $90 with company saying they required a notice in 14 days
Live Derma skin cream "free sample" is advertized for only cost of shipping. But later customer is charged over $90 with company saying customer had to notify within 14 days if product was not wanted - otherwise you get charged $93.80 The website did not say anything about the 14 days period that I could see. Hidden somewhere??
They only agreed to refund $28.14. I want a full refund.
full refund of $93.80
To whom it may concern,
After analyzing Ms. complaint, we would like to apologize for the misunderstanding. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Our records indicate Ms. placed her initial order for the trial on September 18th, 2018. She was then billed $99.76 and $93.80 after her trial period ended on 10/02. She then contacted us on 11/09 where she was offered a 30% refund on the $99.76 charge which she accepted for $28.14 . Because customer satisfaction is very important to us we have refunded the remainder of the charges for the amount of $71.62 and $93.80. This is a total of $186.65 being refunded to Ms. along with respective email confirmations.. It will take 7-10 business days for the refunds to reflect on to Ms. bank account.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
REfund promised but not issued
I purchased a trial offer of Livaderma skin products on September 18, 2018. My account was charged $4.95 and $1.95 for retinol eye serum and moisturizer there were also 2 foreign transaction fees on September 18, 2018 On October 12,2018 my account was charged $93.80 by livaderma and $2.62 for a foreign transaction fee also on October 15, 2018 mt account was charged $92.85 by livaderma and $2.59 for foreign transaction fees. I called livaderma and was told that after 14 days if you do not cancel you will be charged every month until you cancel. I cancelled on October 13, 2018. I was told I would receive a full refund within 3 to 10 days. I have not received a refund to date. I have called probably 4 to 6 times to be told an manager will return my call or they will put a note in my file to upper management. I have spoken to supervisors twice and still no refund. On on of my calls I was so fed up I agreed to take a 75% refund. On my very first call they tried to offer my 305 refund when I refused they suggested a 45% refund and I said not I want a full refund. I have a copy of their ad if you would like to see it. I do see there are over 660 complaints filed on this company.
I would like a full refund of $186.65. I would also hope that there is a way to stop allowing these people to make fraudulent withdrawals from customers accounts. They pretend to be a person from Good Morning America selling their personal product.
To whom it may concern
As if yesterday Livaderma refunded all of my money. I did contact my bank last week as you requested. Thank you for your services.
Valerie
This company offered a facial product for just the shipping charge.
Turns out it is a Trial Offer and I was just billed $93.80 for the product.
I see that there are 62 complaints before me and all the same issues, so I won't reiterate the same issue in full detail.
This company advertised a Retinol Anti-Aging product for just the cost of shipping. There was no small print or Trial Offer mentioned on the order page or checkout.
I live on disability and cannot afford to pay more than the $5+ for these items.
I called to cancel when I saw a charge on my bank account for $93.80 to pay for said products! I cannot afford this at any time!
I am very diligent in shopping as I can only do online due to my disabilities and I would not have signed up for any trial offer or any further charges for this product.
When I called to get his charged removed, I was so furious with C.S. because she kept telling me that I could have the product at this discount and I explained that trial offer, let alone paying for the product after 30 days (ordered 10/19, billed $93.80 on 11/07/18, you do the math.
She continued to "sell" the product to me. Discount after discount despite my pleas to STOP!!!
I ordered one of the cream for my mom and another cream & the serum at $4.95 & $5.96, respectfully.
After just taking a firm stand that she needed to cease and desist all selling attempts, she gave me an RMA# and told me that I would only get credit once the product was returned (I never even opened them) and within 10 business days I would receive the $93.80 refund LESS a $9.95 Restock Fee!!! Since they are still sealed, they will just ship them out to someone else. I demanded in my follow-up email to the cancellation notice I got.
These deceptive practices and charges for a product being offered for free and then locking you into a contract of sorts with small print somewhere but not on the ad I responded to. As I said, I am very diligent on what I am buying and the cost at the time.
This is an unsavory company and I hope that once everyone learns of their practices they put it on Facebook, Twitter, YELP! and any other social media that customers who have been duped can access.
Thank you for this outlet to keep bad businesses on file and a forum to do something about these situations. The following is the details requested:
Problem Date: When I was billed $93.80 for a
"free" product.
Purchase Date: 10/17/18
Order #: *** & ***
Payments: $$5.96 & $4.95
Payment Method: Bank Checking - ***
Restock Fee: $9.95
Product was unopened/sealed and ready to ship out to another customer.
I would like my $93.80 returned and not be charged a restock fee. I now have to borrow money to pay my bills because $93.80 is a large chunk of money that I am sure they will take their time in crediting. They are able to charge you in full after only 21 days, ordered 10/17 & charged on 11/07.
Please shut down, fine or do what you can to end situations like this. False advertisement is against the law but who can fight a corporation?
Thank you.
Return of $93.80 on 11/07/18 and NO restock fee ding for $9.95 when the product is still sealed and they can send it to someone else. I would also like to have their advertising and charges less than 30 days later not sanctioned by the Revdex.com.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer free samples. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
Our records indicate that Ms. contacted us on November 10th, 2018 via email, at that time she refunded in full $93.80. Ms. will receive these refunds via her bank account within the next 7-10 business days along with respective email confirmations. We also can confirm that the account is in fact cancelled and she no longer receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Kind regards,
Customer Support
Thank you for your assistance. I sent an email to a supervisor, apparently, who refunded my money in full
But, others are being misled and ripped off and your service will be invaluable to them and shutting down unethical businesses such as this.
Thank you very much!
Have a great Holiday! �
ordered free trial of product no where was it stated that it was an auto renewal unless we called to cancel. original price 10.00 was changed to $180.
charge was unauthorized then when called company they refused to take back product and credit my account.
the difference in the 10.00 we agreed to and what was billed.
To Whom it May Concern,
After analyzing Ms. complaint, we would like to apologize for the misunderstanding. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our product for free for 14 days at only the cost of shipping and handling. If you do not cancel your trial, once expired, you are billed the retail price of the product as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days.
Because customer satisfaction is extremely important to us, we have refunded the charges of $99.76 and $97.80. Total $197.56. Ms. will receive these refunds via her bank account within the next 7-10 business days along with respective email confirmations. We also can confirm that the account is in fact cancelled and she no longer receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Sincerely,
Customer Service
False free trial offer
Through a link in my news service, I received a limited free trial offer for a JuvaDerma skin serum, paying only $4.95 shipping/handling charge. After completing shipping info, I was offered a second product, a skin cream, for further shipping/h@ndling charge of $5.95. I agreed to that, and received both. I did not see anything beyond the free trial offer - limited to US residents and to a limited number available - did not see anything about further charges or subscriptions. Order was placed on Oct. 19. On Nov. 1,my cc company alerted me to an international charge of $93 and change. I did not order anything from the merchant on cc report. Their fraud department contacted the merchant and conference called them with me on the line. Lady who answered had a heavy Indian accent - it was hard to understand her. She said fine print said I had 14 days to try product, then either return them or subscribe to full price of products and keep them. And as it was past 14 days I could no longer return opened products but must pay. I disputed seeing anything other that free trial paying only s/h. She got her supervisor, who agreed to take only 85%. I said no, she dropped to 75%. I still protested and she agreed to a full credit back of the $93 but required I return unused products. My cc company monitored this, and confirmed the $93 was credited that evening. I feel this was a rip-off in their advertising/sales program. Much was made on their site of limited free trial - that full price would be due was not evident or obvious. I would never have accepted the free trial if I thought I would have to pay $93 as I knew nothing of the quality of this product. Their ad made much of this product as an exceptional winner on Shark Tank program, endorsed by Oprah and Dr. Oz. Now I wonder if any of it was true. And why did the charge on my cc come from an international entity?
Stop advertising Free Trial - advertise only as sale with full disclosure of the price of the products.
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer free samples. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
Our records indicate that Ms. contacted us on November 1st, 2018, at that time she was refunded in full $93.80 along with respective email confirmations. We also can confirm that the account is in fact cancelled and she no longer receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Kind regards,
Customer Support
I ordered the free trial and they automatically changed my back account and not delivered product. I want my money back or send me the product please
I ordered a free trial and they automatically charged my bank account for $93.00 and never delivered the product that they've charged my money for. I want my money back or send me the product either way. And I'll never do business with this company anymore. This company is a rip-off company. If I knew what they gonna do take my money from my account automatically and don't want to deliver the product and will not order anything from their company ever . Please give me my money back or deliver that product to me either way
I've ordered the product but I didn't know that they would be automatically charged my bank account for $93.00 . I talked to my bank and they said they cannot do anything because I ordered that product and they will automatically charge me. They took my money but they never delivered the product either. I just want my money back or send me the product and I will not doing any business with them anymore.
To Whom It May Concern,
After reviewing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. received a refund from her financial institution. Furthermore, we would like to reassure her that her account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Customer satisfaction is very important to us. We regret not to have met your standards.
Sincerely,
Customer Support
I was tricked into buying a second delivery, have not even used the first delivery, and cannot get my full refund, even though the product is still unopened and sealed. The first delivery was free and the second came without nitification and they charged my card $99. When I finally found a phone number to call and cancel(thanks Revdex.com) they would only offer a 35% discount/refund on the shipment. If I could leave a zero rating I would!!
To whom it may concern,
After reviewing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer free samples. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results.
Our records indicate that Ms. contacted us on November 5th, 2018, at that time she accepted a 35% refunded of $27.85. Because customer satisfaction is extremely important to us, we have refunded the difference of $71.91 in addition to October's charges of $97.80 and $99.76. Total $269.47. Ms. will receive these refunds via her bank account within the next 7-10 business days along with respective email confirmations. We also can confirm that the account is in fact cancelled and she no longer receive future shipments.
We take any complaint very seriously and are deeply committed to perfecting our practices in order to provide a positive customer experience. We hope you are satisfied with our business and we want to apologize for any inconveniences this may have caused.
Kind regards,
Customer Support