Liva Derma Skin Care Reviews (%countItem)
Liva Derma Skin Care Rating
Address: Saint Petersburg, Saint Petersburg, Florida, United States, 33742
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LivaDermaFaceSerum.com
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I want a refund for unauthorized charges.
I ordered samples for $4.95 & $5.95 and then 1 month later they debited my checking account for 87.43. I want a full refund. This is a scam!
Full refund.Full refund
To whom it may concern,
After reviewing Ms. complaint, customer support was not able to locate an account under her name nor the information provided. We request that Ms. verify her email address, last 4 digits of the card she used to make the purchase and contact number. The information that we have on file does not match the information she provided for her complaint. Please confirm this information promptly so that we may come to a resolution for this matter.
Sincerely,
Customer Support
I fell for the reduced cost "sample" of Liva Derma skin cream and face serum. I disputed the CC charges, and now I am told I cannot get a refund.
Purchased online the Liva Derma skin serum and cream for $1.95 (BHPEAKN*ANTIAGING) and $ 4.95 (BHPEAKN*GENTALEYE) around 07/14/18. On 7/29/18 and 7/30/18 I was charged $93.80 by antiaging and $92.85 by gentaleye. I filled a credit card dispute immediately and was conditionally refunded. I contacted the companies to dispute the charges and close any applicable accounts (that I was UNAWARE THEY HAD OPENED) On 9/20/18 I was recharged for these items. Called *** and they said there is nothing they can do as I must've missed the "no subscription" box in the fine print. I called the merchant at (XXX) XXX-XXXX and was told that since I filled a billing dispute, they were unable to refund my money (even if I sent it back- I have not used ANY of it as the package arrived damaged and I am not going to use something on my face that is not sealed). It's great that I can't get a refund for a product I don't want and never use as they both arrived damaged in the mail. I am fuming and feel so taken advantage of. I would never have signed up for this if I knew I was going to be charged this. You order it, it take days to ship and then within two weeks from your order you are charged $90++?!?!? What a horrible business. Or a great scamming one.
I want a refund of the $93.80 and the $92.85 to my Mastercard. This would make the situation "right". If not, send me replacement items that aren't damaged. Customer service was NO help and I fail to believe that they cannot process a refund after a charge was disputed. This is just a lie. I would just want my money back. This is really all I want. I just want it off my *** card and want a refund. I can't even use broken merchandise!!
To Whom This May Concern,
We have reviewed Ms. complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Cream on July 15th, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Our records show that Ms *** received refunds for the charge from her financial institution in the amount of $93.80. Our records indicate that this was explained to Ms ***, by our customer support department, when she called in on September 24th,2018. Once charges are disputed, we are no longer able to issue refunds in avoidance of double reimbursement that result in fraudulent activities. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
It is true I disputes the charges, but I was charged them anyway. I never signed up for two $90+ subscriptions. I hate this company and their scams.
(The consumer indicated he/she DID NOT accept the response from the business.)
I was scammed out of $300 for a shoddy product that arrived damaged that I never even used. I was told I would be shipped a replacement, but of course this never happened and I'm out $300 I desperately needed.
I am completely unhappy with this business and their practices. Enjoy my money, thanks for making my life harder.
I was super excited to try these supposed amazing products but I am left with a bad taste after discovering two unauthorized charges for $93.80 on my credit card. The representative that answered my call repeated that I had 14 days to call and cancel after my initial trial order (I saw none of this in writing) and offered her employee discount for future orders.
Needless to say, I did not accept this offer because 1) I haven't used the product long enough to see results, and 2) the unauthorized charges have left me very unhappy with the company as a whole.
Was billed without consent
Was billed for products I did not agree to and have reached out to company multiple times over a 3 week period and have yet to recieve a response to my communications.
Refund and no further charges
To Whom This May Concern,
We have reviewed Ms ***'s complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Cream and LivaDerma Vitamin C Moisturizer on August 11th, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Customer satisfaction is very important to us. We have refunded the charges made on 09/01 and 09/04 of $93.80 and $92.85. Total $186.65. It will take 7-10 business days for the refunds to reflect on Ms ***'s bank account. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with the credit she has received. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
I ordered a "free"sample and paid shipping.The following month they charged me $93 even though I didn't order anything.I never got anything.
I ordered a free sample on the internet. The print was too small for me to see they would send more and charge me for it every month. I had no address to cancel until I found it on the Revdex.com site. They charged me $93. for product I didn't order and then didn't even send it to me. They just took my money!
I would like my money back!
To Whom It May Concern,
After reviewing Ms. complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. To ensure we have the correct customer, first we request that Ms. verify her email address, last 4 digits of the card she used to make the purchase and contact number. The information that we have on file does not match the information she provided for her complaint. Please confirm this information promptly so that we may come to a resolution for this matter.
Sincerely,
Customer Support
Worst company ever!!!!! Fraud!!!!They charged me 88 euros without me Receiving anything and they keep insisting I did! My lawyer is gonna take over now! DONT TRUST THIS COMPANY EVER! ***FRAUD AND SO DISRESPECTFULL""""
To Whom This May Concern,
We have reviewed Ms. complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Cream and LivaDerma Vitamin C Moisturizer on 07/15. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Our records show that Ms *** received refunds for charges from her financial institution in the amount of $93.80. Once charges are disputed, we are no longer able to issue refunds in avoidance of double reimbursement that result in fraudulent activities. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
Dear sir, my bank didnt let you get the money since it was a fraud and I never received anything from you! If you have proofs that I did pls sent them to me or post it here so everyone can see them! After my bank didnt let you get the money you contact them and you got the amount back from my account! So to sum up with, my card was charged for the amount of $93,80 without me receiving anything from your company! If thats not a fraud then what is? And since I contacted you by mail as well and you keep insisting about me receiving your products, once more I am asking you to show me the proofs that you have that I received the products! Dont have any proof hah... didnt think so! I am gonna keep telling people what kind of a " company" you are! THE WORST!
Unauthorised money from my checking account. False advertising.
Order online free trial of Liva Derma product. Suppose to only charge shipping and handing,another charge for overseas production. It also said next fee would be taken out in a month if not notified in 30 days. Order Date 8/31/18 *** Received product 9/5/18 Took 93.80 out my account (9/13/18. Called customer service 9/14/18 to cancel the order and try to get my money refunded. was only told there are only a30% would be my refund. Cancellation# *** The person I talked to was Chip. The# I called was 1/844/834-5853. Payed by Debit card.
I would like my full refund back.
After reviewing Ms. complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. According to our records, Ms. accepted a 30% refund on a recorded line when she called in on 09/14. Because customer satisfaction is very important to us, our customer support department as issued Ms. a refund for the remainder of the charges. This refund will be in the amount of $65.66. It will take 7-10 business days for these refunds to reflect onto Ms. account. Also, Ms. account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I was not told this "free trial" was a recurrent(automatic reordering)subscription.Caller refused to let me cancel the order.
9/5/18- ordered a " free trial" of a skin serum advertised by Kathy Lee Gifford on TV.
9/12/18- A caller representing the company Asked to verify the order and got the billing information. I received an order number *** ). Later the same day a man called me also representing the company .He also wanted the payment info.I hung up on him.Later the same day a third man called me wanting the payment info.He told me the info was not registered on the order.He said I had to pay for the serum , take a picture of myself and call the company telling them how I liked it or not.The order for the serum would be repeated automatically and charged to my credit card. When I protested.I was told I could not cancel the order.I should get it and then choose. But I only had 14 days from ordering to cancel or the auto-renew would begin.He gave me a phone number (XXX-XXX-XXXX)which remained unanswered. I think this is a lying skam to not tell people what they are getting into using a celebrity name.
cancellation of order and refund of any amount of money paid for "product".
After reviewing Ms. complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us and so we have gone ahead and made your account inactive therefore, she will not receive any further shipments. Because the package was already shipped out, the initial shipping fees are nonrefundable. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was not accurate.I will hold this case open until I am assured no product will be sent in the future.Limit to 30 days from today 9/20/18. I will consider the case closed as of 10/20/18.
I got charge $93. I tried to call to cancel with in the 14 days they had done charge before then on my credit card. I didn't go e them permission to use my card. When I went to call during the business hours they wouldn't pick up phone juat had the recording that said to call back during business hours. I will keep calling. They are a scam and I don't see how they call business gets by with it. Thanks
To Whom This May Concern,
We have reviewed Ms ***'s complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Cream on August 27th, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Customer satisfaction is very important to us. We have refunded the charges made on 09/10 of $93.80. It will take 7-10 business days for the refunds to reflect on Ms ***'s bank account. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with the credit she has received. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
No address or phone number to return item. Phone number does not match product. No bill or receipt in package with any information to refund/ cancel
There is no information in the package on how to return and cancel product. No prices or itemized bill enclosed with any information on it. I called the phone number X-XXX-XXX-XXXX and was told this number has nothing to do with Liva Derma products call my bank and try to figure it out. I want this item cancelled immediately!!!!!! I don't even know how or what is being taken out of my account or even if I have enough in my account to cover this without putting my account in jeopardy. I'm willing to return this product unopened but have no information on where to send it even. I'm calling my bank immediately and telling them I don't authorize any payment and to stop payments immediately. Please notify me on what to do!
Cancel and refund !!!!!!
To Whom This May Concern,
We have reviewed Ms ***'s complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Cream and LivaDerma Vitamin C Moisturizer on July 12th, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Customer satisfaction is very important to us. Our records indicate Ms *** accepted a 75% refund of $69.63 and $70.35 when she called in on 09/08..Because customer satisfaction is important to us, we have refunded the remainder of the charges for the amounts of $29.41 and $28.17 and also a charge made on 08/06 for $92.85. Total refund $150.43. It will take 7-10 business days for the refunds to reflect on Ms ***'s bank account. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with the credit she has received. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
I thought I ordered a free sample & paid for the shipping charges. Then 14 days later I was charged over $90.00 twice!
On 8/16/18 I saw an ad on social media for a face lotion that I read about saying it was a free trial & you just paid the shipping costs of $5.94. I was only going to order that but an additional offer popped up for eye cream & somehow that got ordered too for an additional $4.95 or so. No problem!
However exactly 14 days later, on 8/30/18, I was was charged $92.85 & $93.80 for the face & eye cream. I found an email address & emailed them on 8/31/18 to cancel my order & demanding a refund.
On 8/31/18 I received an email stating it was never listed as a free trial & the terms & condtions stated if you didn't cancel the trial within 14 days you'd be charged the full amount of the item!
On 8/31/18 I called the number listed on the email (XXX)XXX-XXXX & asked to speak to Taylor, Live Derma Customer Support, the name on the email. I was told she was busy but could she help me. I explained the situation & said there was nothing she could do because it states clearly in the terms & conditions this was not a free trial!
Then she quickly offered me a &50.00 refund on each item if I promised I wouldn't try to collect any more fees. I said that it sounds like she makes this offer often because she had it memorized & said it so smoothly. She chuckled!
On 9/4/18 I received 2 $50.00 refunds.
I believe they know exactly what they are doing! It may not say free but it definitely says trial offer just pay for the shipping! I'm disgusted by their thievery!
Sincerely
I'd like the rest of the money they charged my account for- $42.85 & $43.80.
To Whom This May Concern,
We have reviewed Ms ***'s complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Cream and LivaDerma Vitamin C Moisturizer onAugust 15th, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Customer satisfaction is very important to us. Because customer satisfaction is important to us, we have refunded the remainder of the charges for the amounts of $42.85 and $43.80 and also Total refund $86.65. It will take 7-10 business days for the refunds to reflect on Ms ***'s bank account. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with the credit she has received. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept their response when the monies they promised are in my bank account.
The monies have been deposited to my bank account as of 4:15pm pst. I am satisfied with this response & want to close out this complaint.
Sincerely
I ordered a free trial. I thought it was a free trial. Later to find out that they charged my account $93.80 and $92.85.
I tried disputing these with my bank first, but during this time frame I used it once and it broke my skin out so I stop using it immediately. The bank comes back and tells me that they cannot do anything. Now Liva Derma says since I went to my bank which I thought was the correct way of handling this they cannot do anything. Bottom line is that one I did not authorize any charge except for the free trail; especially since it broke my skin out immediately.
I want the charges reversed on my account.
To Whom This May Concern,
We have reviewed Ms. complaint regarding her account with us. She ordered a full 30 day supply of LivaDerma Retinol Face Cream and LivaDerma Vitamin C Moisturizer on July 22nd,, 2018. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Our records show that Ms *** received refunds for charges from her financial institution in the amount of $93.80 and $92.85. Our records indicate that this was explained to Ms ***, by our customer support department, when she called in on September 10th,2018. Once charges are disputed, we are no longer able to issue refunds in avoidance of double reimbursement that result in fraudulent activities. In addition, Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive any refund for this product. I can show bank records where it was refunded and then charged back to my account. Anyone that is fraudulent it is this company. I will be happy to supply bank statements. When I called they told me because I disputed through my bank. They want discuss it with them. All I want is my money back for unauthorized charges.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is completely false. This company told me since I went through my bank they will not talk to me. However, my bank charged me because this company informed them that the charges were valid. I can provide me bank statements if needed. I want me money back.
They advertised a sample and then charged me another outrageous charge. The product also did not do what it was advertised to do.
They charged me about $6 and sent me a jar of cream which was to help with wrinkles. The cream did not have any effect at all. Then after a month they charged me another $95 for the jar of cream. There was not any info with the product--no phone, email address or any sign that I was to be charged.
There was a phone number on our bill so I called it and got the bill reduced to one half at$41. Of course I would like my money back but most importantly I would want my information deleted since I have already received one call wanting me to buy more product. Also another product is charged to my credit card. This company isn't what it appears and I feed very deceiving.
To whom it may concern,
After analyzing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. accepted a 45% partial refund of $42.21 when she called in on 09/07. Because customer satisfaction is important to us, we have refunded the remainder of the charges in the amount of $51.59.Please allow 7-10 business days for the refund to reflect on to her bank account. In addition,Ms. account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund gladly and will not need to correspond with you again unless the refund does not appear on our next credit card bill. I am greatful for your prompt reply and was amazed that you got the refund for me. Thank you very much.
I am not rating this product. It is advertised as trial. They charged me the 5.95. Then charged me 93.80 without my approval. They said website said it was a trial offer if not approved in 14 days full amount would be charged. I still cannot find that statement. And their customer service Jessica was a smarty and has not done my refund yet!
Don't trust and they have made me never trust an offer on the web again. Fraud fraud fraud
To Whom It May Concern,
After analyzing Ms ***'s complaint we want to apologize for your experience with our product and for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms *** accepted a partial refund of $50.00 on 09/16. And because customer satisfaction is important to us, we have refunded the remainder of the charge made on 09/04 for the amount of $43.80. Total refund $93.80. Please allow 7-10 business days for the refund to reflect on to her bank account. In addition,Ms ***'s account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
I simply thought that I was ordering a sample of the product. I did not see realize that the company would be charging my credit card
I realized today, Sept 4, 2018 that the company has been charging my credit card for three months worth of product that I did not order. I did receive shipments, but didn't know why. I called and asked that they cancel the account, which they said was done today, but I also asked to send the product back and receive a refund of over $500 that was charged to my credit card. I did not open the product that was sent. When I took the samples of the product to my dermatologist, she stated that it was an inferior product to purchase it. My husband is retired and I need to have the charges refunded on my credit card. I believe that this company is misleading the public by selling a sample and then charging credit cards without authorization. Thank you.
I want the company to refund all of the charges against my credit card, that total over $500.
To whom it may concern,
After reviewing Ms. complaint, we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Customer satisfaction is very important to us. Our customer support department has issued Ms. refunds for the charges that occurred on 6/10 to 8/26. This is a total of $391.12 being refunded to Ms.. It will take 7-10 business days for the refunds to reflect on to Ms. bank account. We hope she is satisfied with the credits she has received and we apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
Want to cancel membership didn't know about and get refund for $93.80 charge on Visa Account on 8/30/18.
I was mislead by advertising and ordered sample of Liva Derm retinol face cream and charged on 8/16/18 for $5.96. I didn't know I signed up for membership until received bank notice of $93.80 on 8/30/18. I have not received any additional product. I don't know how or who to contact to cancel membership as no contact information is indicated on bottle. Help!
I want my membership cancelled immediately, I will return product unopened if it arrives. I want a refund of the $93.80 as soon as possible.
To Whom It May Concern,
After analyzing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Because customer satisfaction is important to us, we have refunded the charges made on 8/29 and 08/30 of $186.65.Please allow 7-10 business days for the refund to reflect on to her bank account. In addition,Ms. account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
Liva Derma deposited $186.65 in my bank account on 9/13/18, and the bank withdrew the same amount they had paid me. So I got my money back. Woohoo! So I guess my complaint is over, but I hope you continue to pursue this company's false advertising actions. Thank you
What a joke. I understand that unscrupulous companies are a dime a dozen. I got sucked into the two week "didn't you read the agreement', yeah right.
I called customer, 'non service' and got an agent reading from the computer screen. They kept offering me discounts. not good enough.
The product burned my skin. I refuse to use a product that not only is the printing on the label so small that I could not read it with a magnifying glass. There were no legible instructions even on a paper.What are they hiding. Company may not be doing anything illegal, but immoral, and unethical? If it walks like a duck, and quacks like a duck, it is a duck. This company is a total rip off. If they had a good product they could stand behind it, and not CHEAT the customer out of their money! This company sucks!!!
To whom it may concern,
After analyzing Mr. complaint we want to apologize for your experience with our product and for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Mr *** accepted a 45% partial refund of $42.21 and $41.78 when he called in on 09/06. Because customer satisfaction is important to us, we have refunded the charges made on 08/27 in full for the amounts of $97.80 and $97.76. Total $197.56. Please allow 7-10 business days for the refund to reflect on to his bank account. In addition,Mr. account with us is inactive; therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
This company advertise FREE samples of the Face Cream and eye serum just pay shipping, which I did, now they have debited my bank acct for $95.80.
I called them and they gave this story was the price for the product which I did not know anything about it, they said it was FREE. I think this is a scam, my problem is how they can rip off the older people.
the refund was told to me was 45% of the 95.80, I want my full refund
To whom it may concern,
After analyzing Ms. complaint we want to apologize for any confusion. The package you received is a full thirty day supply, we do not offer sample sizes. We sent you a full size bottle and allow you to try it for the 14 day trial period to see if you like it, for just the cost of shipping and handling. If you like the product after your trial, you are billed for the actual cost of the product and enrolled in a monthly subscription. The reason we send you a full 30 day supply to try is because of the overwhelming response and feedback from customers who love the product, and want to continue seeing their results. Our records indicate Ms. accepted a 45% refund of $42.21 when she called in on 08/29. Because customer satisfaction is important to us, we have refunded the remainder of the charge in the amount of $51.59. Total $93.80. Please allow 3-5 business days for the refund to reflect on to her bank account. In addition, Ms. account with us is inactive; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Sincerely,
Customer Support
Thank you for your prompt attention on this matter, I did receive the balance of $51.59 to my bank account which settles the full amount that was debited from my bank.
Again thank you
LivaDerma & KSskincare are scams. Emailed me cancellaton confirmation but charged my card & lied on the phone instead of fixing their error. Thieves!
I purchased LivaDerma on July 27th because they said SHARK TANK investors all wanted them. CS rep told me on the phone that I need to cancel by the 28th of August.
Product is mediocre, nothing special.
I cancelled on August 27th and received 3 cancellation confirmation emails.
August 28th I see a pending charge for *** Didn't recognize this name, went to their website and don't recognize the product. When I call, they tell me on the phone that they are Liva Derma and that I didn't cancel in time to avoid $93.80. CS rep lies to me about how they gave me 30 day extention and that I was told to cancel before the 27th. I was never told about any extention, all I was told was that I had to cancel by August 28th to avoid charge and receiving more products. CS rep lies that he's listened to our recording. This company is unbelievable! I haven't received the product, never heard of KSskincare cream, don't know if I would be allergic to KSskincare cream or not and most importantly, I cancelled in time. But from reading other complaints, it doesn't matter if you cancel a day, a week, or a month later, they are a scam....they are the lowest type of thieves who want to take your money on technicality that they don't even abide by.
This business needs to credit me for the $93.80 for KSskincare that I've never used before nor have received.
To Whom This May Concern,
We have reviewed Ms. complaint regarding her account with us. She ordered a full 30 day supply of LiveDerma Retinol Face Serum on 07/27. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Our records indicate Ms *** initially contacted our customer service on July 30th, 2018. At this time our customer service agent explained the terms and conditions that were agreed to when the products were purchased. Our records also show that Ms *** received refunds for charges from her financial institution in the amount of $93.80. Once charges are disputed, we are no longer able to issue refunds in avoidance of double reimbursement that result in fraudulent activities. In addition, Ms. account with us is inactive; therefore, she will not receive any further shipments. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support
The product sucks!!!!!!!!! They scam you with the free trial.
To Whom This May Concern,
We have reviewed Ms. complaint regarding her account with us. She ordered a full 30 day supply of LiveDerma Retinol Face Serum and LivaDerma Vitamin C Moisturizer on May 13th. We do not offer sample sizes. We sent her a full size bottle to try for the 14 day trial period to see if she liked it, for just the cost of shipping and handling on a subscription basis. Our records indicate Ms *** initially contacted our customer service on August 29th, 2018. At this time our customer service agent explained the terms and conditions that were agreed to when the products were purchased. Our records also show that Ms *** received refunds for charges from her financial institution in the amount of $92.85. Once charges are disputed, we are no longer able to issue refunds in avoidance of double reimbursement that result in fraudulent activities. In addition, Ms. account with us is inactive; therefore, she will not receive any further shipments. We are committed to providing our customers with the highest level of service and sincerely apologize for any inconvenience caused.
Sincerely,
Customer support