Live Smart Solutions

Hi ***, Thanks for reaching out to usMy name is [redacted] and I'm the manager for BD Member SupportI reviewed your account details and see that when you purchased you did indeed enroll in a automatic shipment of protein powder supplement each monthI have resent you a copy of your original receipt, too, which also shows that this is a monthly chargePer our terms and conditions, we do not cover the cost of return shippingYou can view the full terms and conditions anytime at [redacted] We have offered you a full refund upon receipt of returned productI hope that you found some success in reaching your weight loss goals with the Day Rescue and protein powder you purchasedI don't want to hinder your health goals in anyway with this dispute, so I've double checked to make sure your supplement subscription was cancelled and issued a refund for the automatic rebill of the latest protein powder sentThis will be in the amount of $You'll receive a confirmation receipt shortlyIf you have any further questions, feel free to reach out anytime: [redacted] @beyonddiet.com.Thanks!

Revdex.com: Thank you Revdex.com for helping us resolve this, we received our refund Regards, [redacted]

Thanks for reaching out us! My name is [redacted] and I am the manager for BD Member SupportI apologize for any frustration you may have experiencedI reviewed your account and see that your subscription was cancelled, per your request, on 3/31/You were not charged for anything past that date You do have Day Money Back Guarantee for your Daily Energy supplement and can return the product for a refund of the $spent on 3/You can return Daily Energy to: [redacted] ***Once you have returned the item, please provide me with the tracking number and I can expedite your refund of $You can send your tracking number to: [redacted] If you need any further assistance, please let me know!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments hereI was charged $to my account and beyond diet has only refunded me $ I want a full refund from this organization that includes taxes charged or shipping billed This organization is a scam.] Regards, [redacted]

Thank you for emailing me on March with the confirmation regarding the refundIt has been credited to my account [redacted]

Thanks for reaching out to me! My name is [redacted] and I am the manager of BD Member SupportI apologize if you experienced any confusion while placing your orderI do see that you have requested a refundI have issued a refund for the digital products your purchased ($297)In order to receive a refund for the physical products ordered, we will need to receive those books and supplementThose will be refunded upon receipt ($77/$$less S/H)I have sent a refund confirmation via email for the $credited to your account today and you will receive those funds to the account used at time of purchase within the next 2-business daysOnce your physical products have been received, I will also issue a refund and send confirmation to you via emailIf you need anything else in the meantime, feel free to reach out to me: [redacted] @beyonddiet.com

Thanks for reaching out to me! My name is [redacted] and I'm the BD Member Support ManagerI have reviewed your account and issued a full refundI apologize for delay in responseI've sent you a confirmation email in regard to your refund and you can expect those funds to be credited within the next 3-business days to the card used at time of purchaseThanks and have a great day!

Thanks for reaching out to us! My name is [redacted] and I'm the manager for BD Member SupportI reviewed your account and see that you made a purchase on 11/29/in the amount of $This included the $Beyond Diet program, $Beyond Diet Anytime Anywhere package and the $BD Monthly digital editorialI have resent a copy of your original receipt to your email addressAt that time, your purchase of BD Monthly enrolled you in a monthly subscription, which you can cancel anytime, per the terms and conditions you agreed to at time of purchase at www.BeyondDiet.com/info/TermsConditions We also send an email at the beginning of each month to let you know that your new issue is availableWe try and be as understanding as possible towards our customers and it sounds like you didn't realize you'd enrolled in a subscription on 11/29/and since you did not check you statements, you did not realize that until recentlyWhile we do have a Day Money Back Guarantee and you are ineligible for a refund, as a courtesy, we will issue a refund for the BD Monthly charges made after 11/29/The total refund amount will be $and will include the $charge billed on 12/29/15, 1/29/15, 2/29/15, 3/29/15, 4/29/15, 5/29/15, 6/29/15, 7/29/15, 8/29/15, 9/29/15, 10/29/15, 11/29/15, 12/29/15, 1/29/and 2/28/These funds will be credited to the account used at time of purchase within the next 2-business daysIf you need any further assistance, you're welcome to let me know: [redacted] Thanks!

Thanks for reaching out to me! My name is [redacted] and I'm the manager for BD Member SupportI apologize for any frustration you may have experienced while attempting to cancel your subscriptionI reviewed your response and see that this was cancelled as of 2/As a courtesy, I have issued a refund for the latest Daily Energy product you receivedYou will need to RETURN TO SENDER this package so that we can get that physical product back to usYou will receive a refund confirmation via email shortly and the funds will be credited to he account used at time of purchase within the next 2-business daysThanks and let me know if you need anything further!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Very sad that one must file a complaint to receive the fulfillment of the money back guarantee from this business Wish I had looked here before my purchaseMy refund was confirmed as received now Regards, [redacted] ***

Thanks for reaching outI reviewed your account and see that the same day you ordered and contacted us, we issued a refund for the digital items you purchaseI see that we did require that you return the physical product that was ordered and already processed to our shipping warehouseHowever, we did refund the physical product as a courtesy the same day, as wellAll refunds were processed for you the same day that you contacted us within the same hourIf you need any further assistance, feel free to let us knowThanks!

Hello!I have attempted to reach out via phone again on 12/and 12/I submitted your account for review to our CFOHe has advised that though this is outside of our money back guarantee and not in compliance with our terms and conditions, as a courtesy, BD will issue a refund of your initial purchase minus the $dispute charges incurred by us when you submitted the chargeback to [redacted] Since your financial institution ruled in our favor, this an exception being made by our financial officerYour refund total will be This will be returned to your card used at time of purchase within 3-business daysPlease feel free to reach out to me anytime [redacted] or [redacted] @beyonddiet.com.Thanks!

Thanks for reaching out to me, [redacted] ! My name is [redacted] and I am the BD Member Support managerI apologize for any frustration you may have experiencedI reviewed your account and see that you bill date for Daily Energy is the 30th of each monthFebruary only had days so your bill was due on the last day of FebruaryI do see that you contacted us on 2/29, to cancel, however, your subscription had already been billedIn addition, per the terms and conditions agreed to at time of purchase, you must let us know of your wish to cancel a subscription at least hours prior to your bill dateI apologize if any of this was poorly communicated to youOnce a return is received it can take up to 7-business days for your refund to be processedI do see that your refund for the returned Daily Energy was processed for you on 3/I have resent a copy of your confirmation receipt and you can follow up with your financial institution in regard the status of your refund being credited to your accountI appreciate you allowing me to assist you with this!

[ I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .This is still not right You can see within the attachment that the website CLEARLY STATES "One time Fee"The other monthly charges for $are completely misleadingTake a look at the attachment! Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Hello! My name is [redacted] and I'm the BD Member Support ManagerI apologize for any difficulty experience while trying to contact us via phoneI did review you account and see that your refund was issued on 1/24, per your requestI'm sorry we are unable to assist you with your health and have resent your refund confirmation for you to reviewPlease allow 3-business days for your funds to be credited to the card used at time of purchase.Thanks!

I was more than happy to reset this customer's log in credentialsI sent an email to the customer with the log in help and also gave her a free [redacted] meal plan program, since she was frustrated with the waitWhen emailing the customer, her email address is proving 'undeliverable' and this would also be the reason why she is having trouble logging in and why she has not received support from our CS team, since she has been trying to correspond via emailI placed a phone call to offer log in support with the phone number provided on her account and left a detailed voicemail that advised of the incorrect email and that she can call us toll free, [redacted] to update that info and receive log in supportAlso advised customer of free product that was given to her

Thanks for reaching out to me! I reviewed your account and I do see that your refund was processedI have resent a copy of your refund receipt and sent it to your email addressPlease be sure to check your spam or junk inbox if you do not see it in your general inboxYou will need to follow up with your financial institution in regard to the status of your refund creditWhile it takes 2-days for us to return the funds, your financial institution may have a different policyFeel free to follow up with me anytime: [redacted] @beyonddiet.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]