Live Smart Solutions

Thanks for reaching out to me! My name is [redacted] and I am the manager of BD Member Support. I apologize if you experienced any confusion while placing your order. I do see that you have requested a refund. I have issued a refund for the digital products your purchased ($297). In order to receive a...

refund for the physical products ordered, we will need to receive those books and supplement. Those will be refunded upon receipt ($77/$$66.90 less S/H). I have sent a refund confirmation via email for the $297 credited to your account today and you will receive those funds to the account used at time of purchase within the next 2-4 business days. Once your physical products have been received, I will also issue a refund and send confirmation to you via email. If you need anything else in the meantime, feel free to reach out to me: [redacted]@beyonddiet.com

Thanks for reaching out to me! My name is [redacted] and I am the manager of BD Member Support. I apologize for any frustration you may have experienced. I have issued a refund for all digital products and cancelled all subscriptions. You can return [redacted] with the below instructions:Once you have...

included the aforementioned slip of paper, mail the product using a traceable method of shipment to the following: [redacted]
[redacted]Aston, PA 19014After sending, please send me your tracking number and I will expedite your remaining refund: [redacted]@beyonddiet.comThanks for allowing me to assist you with this!

Hi There!My name is [redacted] and I'm the manager for BD Member Support. I'm sorry to hear that you're unhappy :( I reviewed your account and do see that on 7/26/15, you made a purchase that amounted to $61.95. This order included the $47 Beyond Diet program and the $14.95 BD Monthly subscription. You...

placed an additional order within the website for a the book: 3 Steps to Fat Loss on the same day which was $33.90. I have resent your initial receipts for you to review your purchases. This receipt was also sent to you at time of purchase. Per the terms and conditions agreed upon at time of purchase, you are able to call or email us at anytime to cancel your subscription. I see that you contacted us on 12/9/16 and we did cancel the subscription, per your request. On 12/12, you contacted us again and the refund of over a years worth of services was denied. You  requested to speak with a manager. On 12/13/16, a manager reached out via phone and did not receive an answer. She followed up with you via email and you were provided a courtesy refund of the past 3 months BD Monthly charges. Each refund was $14.95. Per the terms and conditions agreed upon at time of purchase, you're able to cancel anytime and receive a refund of whatever subscription fee was purchased up to 30 days. We have stood by that promise and also provided 2 extra months worth of refunds. If you have any questions, feel free to review the terms and conditions anytime: [redacted] Feel free to reach out to me anytime, too: [redacted] Happy Holidays!

Thanks for reaching out to us! My name is [redacted] and I'm the manager for BD Member Support. I appreciate your feedback and allowing me the chance to help you out today. I reviewed your account and see that you DID contact us for a refund within your 60 Days. Since 2015, we have revised how we...

process these request and now grant refunds immediately. I have issued a full refund for you and you'll see that credited to the account used at time of purchase within the next 3-5 business days. If you need any further assistance, feel free to reach out to me anytime: [redacted]@beyonddiet.com. Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, "
[redacted]

Revdex.com:
Thank you for the quick response.  It does satisfy my issue in reference to complaint #[redacted] - but I still think it's unconscionable to say there is only a one time $47 fee for everything you need- and then I get 3 more pages of what I "really need" at twice the cost and a monthly fee. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]