Live Smart Solutions

Thanks for reaching out to me, [redacted]! My name is [redacted] and I am the BD Member Support manager. I apologize for any frustration you may have experienced. I reviewed your account and see that you bill date for Daily Energy is the 30th of each month. February only had 29 days so your bill was due on...

the last day of February. I do see that you contacted us on 2/29, to cancel, however, your subscription had already been billed. In addition, per the terms and conditions agreed to at time of purchase, you must let us know of your wish to cancel a subscription at least 24 hours prior to your bill date. I apologize if any of this was poorly communicated to you. Once a return is received it can take up to 7-10 business days for your refund to be processed. I do see that your refund for the returned Daily Energy was processed for you on 3/14. I have resent a copy of your confirmation receipt and you can follow up with your financial institution in regard the status of your refund being credited to your account. I appreciate you allowing me to assist you with this!

Hi [redacted], Thanks for reaching out to us. I reviewed your account and see that we assisted you with this on 2/3 when you called our toll free number. I apologize for any misunderstanding. I read your complaint and I see that you have copied and pasted the answer to an FAQ in regards to the $47 Beyond...

Diet program, which is a one time fee for a lifetime of change. However, on 10/30 /15, you purchased additional items. You purchased $47 Beyond Diet Program, $77 Beyond Diet Anytime Anywhere book package AND the $14.95 BD Monthly subscription, which is a monthly fee of $14.95. I have resent a copy of your original receipt for you to review and keep for your records. We do have a 60 Day Money Back Guarantee and I see that we have granted all charges within the Money Back Guarantee. The refunds for $14.95 for charges on 12/30 and 1/30 were refunded to the account used at time of purchase and was credited to your account already. You can view the terms and conditions anytime at [redacted]/info/termsconditions. Thanks and have a great day.

Thanks for reaching out to us. My name is [redacted] and I am the manager for BD Member Support. I apologize for any frustration you may have experienced when attempting to obtain your refund. I have submitted a refund in the amount of $110.69, which will be returned to the account used at time of...

purchase within the next 2-4 business days. You will receive an email confirmation shortly for your records. I do appreciate the feedback you have provided and will be sure to use it to improve future interactions with our members. Thanks you!

Hello! My name is [redacted] and I'm the BD Member Support Manager. I apologize for any difficulty experience while trying to contact us via phone. I did review you account and see that your refund was issued on 1/24, per your request. I'm sorry we are unable to assist you with your health and have...

resent your refund confirmation for you to review. Please allow 3-5 business days for your funds to be credited to the card used at time of purchase.Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I appreciate the very quick response from the business in regards to this complaint.  I am highly satisfied.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here. I was charged $66.90 to my account and beyond diet has only refunded me $59.95.  I want a full refund from this organization that includes taxes charged or shipping billed.  This organization is a scam.]
Regards,
[redacted]

Hi!Thanks for contacting us about this issue. Upon review, I've issued a refund of $33.90 to the account used at time of purchase. Please allow 3-5 business days for your account to be credited.Thanks for allowing us to assist you with this.Have a nice day!

Revdex.com:
Thank you Revdex.com for helping us resolve this, we received our refund.
Regards,
[redacted]

Thanks for reaching out us! My name is [redacted] and I am the manager for BD Member Support. I apologize for any frustration you may have experienced. I reviewed your account and see that your subscription was cancelled, per your request, on 3/31/16. You were not charged for anything past that date....

You do have 60 Day Money Back Guarantee for your Daily Energy supplement and can return the product for a refund of the $59.95 spent on 3/14. You can return Daily Energy to:[redacted]
[redacted]
[redacted]Once you have returned the item, please provide me with the tracking number and I can expedite your refund of $59.95. You can send your tracking number to: [redacted]If you need any further assistance, please let me know!

Thanks for your email. My previous response to you was that since you said in YOUR COMPLAINT TO THE Revdex.com that you felt you cancelled on 2/29, that we would honor that and issue a refund for any funds taken after that date. We did not receive any correspondence, however, I was going by what you said in your complaint. I apologize if there was any misunderstanding in that regard. I reviewed your account and see that I did issue you the promised refund on 4/14 for the March charges. However, you are now claiming there are April charges and we have charged you for nothing in April. The last charge was on 3/10 and this was refunded on 4/14. There are no April charges for us to refund to you. If you'd like to provide me with a copy of your billing statement that shows a charge from Beyond Diet in April, I will be more than happy to review it. However, we show no charges made in April and the March charges refunded. You are welcome to email that statement to me personally at [redacted].

Hi! My name is [redacted] and I'm the manager of BD Member Support! I reviewed your account and have issued a full refund. You will receive an email notification shortly. Funds will be returned to the card used at time of purchase. Please allow 3-5 business days for your account to be credited. Thanks!

Hello! My name is [redacted] and I'm the BD Member Support Manager. I reviewed your account and see that you purchased the Beyond Diet program, which does include a metabolism test that will advise you what foods will help you reach your health goals based on your metabolic type. This can be found by...

logging in at www.beyonddiet.com and clicking on Beyond Diet Tools. It is the first tool at the top of the list. This is also outlined for members within our community and a FAQ that is addressed within the site, too. I apologize if you experienced difficulty navigating the site. I do see you requested a refund and our Member Support team reached out to you to see if we could offer you any assistance with continuing your health journey. I have submitted your full refund and you will receive an email confirmation shortly. Please allow 3-5 business days for your card used at time of purchase to be credited. Thanks!

Thanks for reaching out. I reviewed your account and see that the same day you ordered and contacted us, we issued a refund for the digital items you purchase. I see that we did require that you return the physical product that was ordered and already processed to our shipping warehouse. However, we...

did refund the physical product as a courtesy the same day, as well. All refunds were processed for you the same day that you contacted us within the same hour. If you need any further assistance, feel free to let us know. Thanks!

Thanks for reaching out to me. My name is [redacted] and I'm the manager for BD Member Support. I apologize for any frustration you may have experience. I have issued a full refund and you will receive a confirmation receipt shortly. The funds will be credited to the account used at time of purchase...

within the next 2-4 business days. Thanks for allowing me to assist you with this.

Thanks for reaching out to me. My name is [redacted] and I am the manager for BD Member Support. I apologize for any frustration you may have experienced. I have issued your full refund and you will receive confirmation via email shortly. Those funds will be credited to the account used at time of...

purchase within the next 2-4 business days. Thanks for allowing me to assist you with this!

[
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for emailing me on March 30 with the confirmation regarding the refund. It has been credited to my account.
[redacted]

Thanks for reaching out to me! My name is [redacted] and I'm the BD Member Support Manager. I apologize for any frustration you may have experienced while trying to take advantage of our 60 Day Money Back Guarantee. I have issued a refund of the digital products purchase ($297) and you'll receive email...

confirmation of this shortly. Those funds will be credited to the card used at time of purchase within 2-4 business days. I have cancelled all of your subscriptions to avoid any further fees. You can return the physical products you have received by following the directions below. Once you send the items, email me personally with the tracking numbers and I will issue your refund knowing they are en route. My email address is [redacted].Here is the address for you to mail back the Beyond Diet books (please be sure to use 1st Class Mail or Priority.)*Please include your name and email address inside of package.Beyond Diet Returns[redacted]
[redacted]
[redacted]Once you ship your books, please allow 10-14 business days for your refund to be processed.*Please do not return books via 'Return to Sender' or 'Refused', as this may delay the return of your books and can result in your refund being denied or delayed.*Any physical products returned after your 60 day money back guarantee expires, is subject to a partial refund. All sales after 60 days are final.In order to return the Spring of Life Daily Energy product, please write your full name, address, and include a small slip of paper in the box with your name, email address, and phone number.  Once you have included the aforementioned slip of paper, mail the product using a traceable method of shipment to the following: [redacted]
[redacted]
[redacted] Once we receive confirmation the product has been accepted, we will refund the purchase price of your product to your credit card on file, less any shipping and handling cost. Please be aware that the processing of returned products may take 7 to 10 business days after receiving the package in our fulfillment center.  Please allow between 5 and 7 days for your refund to appear in your bank, depending on your financial institution.  Thanks for allowing me to assist you with this today!

I was more than happy to reset this customer's log in credentials. I sent an email to the customer with the log in help and also gave her a free [redacted] meal plan program, since she was frustrated with the wait. When emailing the customer, her email address is proving 'undeliverable' and this would also be the reason why she is having trouble logging in and why she has not received support from our CS team, since she has been trying to correspond via email. I placed a phone call to offer log in support with the phone number provided on her account and left a detailed voicemail that advised of the incorrect email and that she can call us toll free, [redacted] to update that info and receive log in support. Also advised customer of free product that was given to her.

Revdex.com:
I am writing in reference to complaint #[redacted]. As of this date, I have received the credits to my account and have been assured by the company that they have cancelled any recurring charges to my credit card.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]