Live Smart Solutions

Tell us why here...Thanks for reaching out to us! My name is *** and I'm the manager for BD Member SupportI apologize for any frustration you may have experiencedI reviewed your account and see that your bank contacted us to cancel your subscription to Daily EnergyTheir request was received
by us on 3/At that time, your subscription was cancelledI have an email from you on 1/asking for help correcting your email and we responded on 1/We don't have any correspondence from you in Feb, however, I do see that you wrote an email yesterday, expressing frustration because *** decision not to grant your chargebackI'm sorry that outcome wasn't what you were aiming for, however, as a courtesy, I am more than happy to issue a refund for the latest Daily Energy charge on 3/9, since you said your cancelled your subscription via email on 2/Those funds will be credited to the card used at time of purchase within the next 2-business daysWe'll send a confirmation receipt for your recordsIf you need any further assistance, please let me know!

Thanks for reaching out to meMy name is *** and I'm the manager for BD Member SupportI'd like to apologize for any frustration you may have experienced and thank you for your feedbackI have cancelled your subscription and issued refund for your funds in the amount of $This will
be returned to the card used at time of purchase within the next 2-business days and you'll receive a confirmation receipt in your inbox shortlyThanks for allowing me to assist you with resolving this issue

Hi! I'm sorry to hear that you have had trouble getting into your online *** *** accountI'm glad to hear that you were experiencing success on the program and wish to help you continue with your health goalsI have sent an email to your email address with log in instructions and how to get
startedAs encouragement to get started with your health goals again and to express appreciation for your patience, we are also providing you with our ** *** *** program, for no additional costYou can also contact me anytime: ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thanks for reaching out to me! My name is *** and I'm the manager for BD Member SupportI apologize for any frustration you may have experiencedI have reviewed your account and can confirm that your subscription was cancelled on 3/and no recurring fees are associated with your accountI
have issued a refund for the digital items on your account used at time of purchase and you can return the Beyond Diet Anytime Anywhere for the remaining refund. Here is the address for you to mail back the Beyond Diet book (please be sure to use 1st Class Mail or Priority.)*Please include your name and email address inside of package.Beyond Diet ReturnsCorporate Disk Company*** *** ***
*** ** ***Once you send your package, please email your tracking number to me: *** and I will expedite your remaining refund. Thanks for allowing me to assist you with this

Hello and thanks for reaching out to me! My name is *** and I'm the BD Member Support ManagerI apologize if you had difficulty getting assistance with your orderI have issued a full refund and cancelled any subscriptions associated with your account to avoid any ongoing charges! You will
receive this credit to the card used at time of purchase within the next 3-business daysFor confirmation, I've sent a refund receipt for your recordsThanks for your patience while I help resolve this matter!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please review the Beyond Diet response about how they claim to have made no charges in April 2016, then look at the attachment I sent of the 4/9/charge for $to my *** *** captioned 'BEYONDDIET.CM'. Though there is a credit at the top of the statement for $66.90, that credit was for the unauthorized March 9, charge. Also enclosed is the Unauthorized 3/6/charge of $66.90, and two unheeded emails that I sent them trying to get them to stop charging me. I also phoned them numerous times, and waited inordinate amounts of time, and not even once did anyone answer the phone. If they were serious about their service, and simply to busy to get to the phone, you think they would have a voice message option, so you can leave your contact information
Regards,
*** ***

Thanks for providing this info so that I can delve further into your account. I reviewed your documents and I see that the charge you are saying happened in April is a charge from your financial institutionThis is because you filed a dispute for the March charge and then contacted the Revdex.comYou will need to contact your financial institution to review their chargeback policy but how it typically works is you dispute a charge with your financial institution and they take the money from us and ask us for more details and why we should be able to keep the funds or if we believe the funds should be returned to the customerThis was filed prior to your Revdex.com complaint and at that time, I provided *** with a copy of our Terms and Conditions and your original receipts that were sent to you at time of purchase*** reviewed the documentsIn the meantime, you also filed your Revdex.com complaint, in which I also reviewed and decided to issue a refund for the March chargesMeanwhile, *** reviewed our Terms and Conditions and decided that the amount they were holding ($66.90) was a valid charge and released the funds again, which is why you see it show up as a Dispute charge on your statement. In conclusionl, you were refunded the $already by *** when you filed the disputeI issued another refund for you on 4/So, at that time, you'd been issued two refunds for the March transaction and only should have been issued oneOne refund was from *** due to the dispute, the other was from Beyond Diet due to the response of your Revdex.com complaint*** dropped the dispute on 4/so the funds they'd refunded, were put back on your cardYou now have the one refund you were due. I hope I was able to explain this to you clearly, if not, I'd strongly suggest reaching out to your financial institution and asking them how their dispute/chargeback process works. If you have any other questions, please let me know!

Thanks for reaching out to meMy name is *** and I'm the manager for BD Member SupportI'd like to apologize for any frustration you may have experienced and thank you for your feedbackI have cancelled your subscription and issued refund for your funds in the amount of $This will
be returned to the card used at time of purchase within the next 2-business days and you'll receive a confirmation receipt in your inbox shortlyThanks for allowing me to assist you with resolving this issue

Thanks for reaching out to us! My name is *** and I'm the BD Member Support managerI apologize for any frustration you may have experiencedI reviewed your complaint and feedback and can see where that wording may have caused some confusion as to what to do nextWe'll use this experience to
improve that wordingI have issued your refund for the two charges of $Those funds will be returned to the card used at time of purchase within the next 2-business daysI'll send an email confirmation receipt for your recordsIf you need anything further, please let me know: ***Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved Thank you, Revdex.com, for being the medium by which my issue was finally able to be addressed and resolved.***,I just wanted to say thank you very much for your immediate attention to my issue. I appreciate you resolving this in the only ethical manner. I wish it hadn’t taken a year. And I wish that your customer support had not aggravated the life out of me. But I am relieved and grateful to finally be done with it. The $won’t make me or break me. But it is the principle of the matter. The only reason I gave the service a shot was because of the ***
Regards,
*** ***

Thanks for your response, ***As I mentioned before, you EXTRA add ons, not just the $Beyond Diet program, which you are referencing in your attachmentYou paid for $Beyond Diet, $Beyond Diet Anytime Anywhere and $BD MonthlyThe BD Monthly that you selected is A MONTHLY, recurring subscription You can view that order page here. *** We send an email each month letting you know that your new issue is ready for you to viewAll issues are found in your MY LIBRARY section which you have access to after logging in at ***I apologize for the confusion, however, we have a generous Day Money Back Guarantee that can be exercised at anytimeYou did not email our support team OR call us until 2/3/Per the terms and conditions, ***, I've issued all refunds due to the accountHave a nice day

PER CUSTOMER REQUEST ON 10/23/17, ALL SUBSCRIPTIONS FOR CUSTOMER HAS BEEN CANCELLED TO NOT INCUR /ANY FURTHER FEESCustomer signed up for monthly online meal plans and content on 12/30/2015 for $Monthly subscription is $and customer can email or call at any time to cancel
subscriptionCustomer agreed to monthly charges at time of purchase. *** SUBSCRIPTIONSUnless you cancel, we will automatically re-bill your subscription purchase days from the date of your first orderThereafter, you will continue to receive a new subscription purchase each month for as long as you are a subscriberThe card you provided when you placed your initial order will be automatically charged the price of your subscription purchase (plus shipping and handling, when applicable) when each new order processesTo cancel future billings, you must call or email our Beyond Diet Customer Support Team with info provided on the contact page, at least hours prior to the date that your next billing cycle beginsSubscription fees after the initial purchase are non-refundableAll subscriptions are set to process every days by defaultYou may cancel anytime without penalty

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I am satisfied that my subscription has been cancelled, no longer deducting bank drafts, and a refund for January's draft to be done. I wasn't satisfied with the program at all, and wished I had cancelled within the trail period. Having said that, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thanks for reaching out to meMy name is *** and I'm the manager for BD Member SupportI apologize for any frustration you may have experienceI reviewed your account and see that we received an email from you on Friday, 2/and Sunday, 2/about cancelling and a Member Support agent
responded on Wednesday, 2/with some info to help motivate you to continue giving *** *** a try and to let us know if you wished to cancel your subscription after reviewing the material we sent youI don't see that we ever received another email from you other than on 3/(yesterday) that you did wish to continue with your cancellation of the subscription*** *** does have a Day Money Back GuaranteeYour order was placed on 1/5, so you are able to return the material for a refund of the items shipped less any shipping and handling, per terms and conditions agreed to at time of purchase (www.***diet.com/info/termsconditions)I've cancelled your subscriptions and you will no longer have any recurring fees associated with your accountA refund for the digital items ordered has been submitted and will be credited to the account used at time of purchase within the next 2-business daysIn order to return the product, please write your full name, address, and include a small slip of paper in the box with your name, email address, and phone number. Once you have included the aforementioned slip of paper, mail the product using a traceable method of shipment to the following: *** *** *** ***
*** * *** ***
*** ** *** Once you have returned the items, please provide me the tracking number and I will expedite your refundYou can email me those details to ***@***diet.com. Thanks for allowing me to assist you!

Thanks for reaching out to meMy name is *** and I am the manager of BD Member SupportI apologize for any frustration you may have experienced thus farI have reviewed your account and see that the rep you spoke with today has cancelled the subscription and issued you a refund for all digital
productsAn address was also provided for you to return the physical products, Daily EnergyOnce you have returned these items, you are eligible for a refund, per our Day Money Back GuaranteeI apologize if there was any misunderstanding in regard to thisOnce items are returned, you can provide me with the tracking number and I will issue your refund for the two packages of Daily EnergyYou can email me that number: *** and I will set that up for youIf you have any further questions, feel free to reach out to meThanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hi [redacted], Thanks for reaching out to us. My name is [redacted] and I'm the manager for BD Member Support. I reviewed your account details and see that when you purchased you did indeed enroll in a automatic shipment of protein powder supplement each month. I have resent you a copy of your original...

receipt, too, which also shows that this is a monthly charge. Per our terms and conditions, we do not cover the cost of return shipping. You can view the full terms and conditions anytime at [redacted] We have offered you a full refund upon receipt of returned product. I hope that you found some success in reaching your weight loss goals with the 7 Day Rescue and protein powder you purchased. I don't want to hinder your health goals in anyway with this dispute, so I've double checked to make sure your supplement subscription was cancelled and issued a refund for the automatic rebill of the latest protein powder sent. This will be in the amount of $46.49. You'll receive a confirmation receipt shortly. If you have any further questions, feel free to reach out anytime: [redacted]@beyonddiet.com.Thanks!