Live Smart Solutions

Thanks for reaching out to me! My name is [redacted] and I'm the manager for BD Member Support. I apologize for any frustration you may have experienced. I reviewed your account and I'm sorry to hear that our suggestions were unable to assist you with sticking with Daily Energy and its amazing benefits....

I have cancelled your subscription to avoid any ongoing fees. Per terms and conditions agreed to at time of purchase, you can return the physical product for a refund within our 60 Day Money Back Guarantee. In order to return the product, please write your full name, address, and include a small slip of paper in the box with your name, email address, and phone number.  Once you have included the aforementioned slip of paper, mail the product using a traceable method of shipment to the following: [redacted]
[redacted]
[redacted]Once you have shipped that to us, email me personally: [redacted] and I'll issue that refund ASAP, knowing the return is en route!Thanks for allowing me to assist you with this!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thanks for reaching out to me! My name is [redacted] and I'm the manager for BD Member Support. I apologize for any frustration you may have experienced while attempting to cancel your subscription. I reviewed your response and see that this was cancelled as of 2/15. As a courtesy, I have issued a...

refund for the latest Daily Energy product you received. You will need to RETURN TO SENDER this package so that we can get that physical product back to us. You will receive a refund confirmation via email shortly and the funds will be credited to he account used at time of purchase within the next 2-4 business days. Thanks and let me know if you need anything further!

Thanks for reaching out to me! My name is [redacted] and I'm the manager for BD Member Support. I apologize for any frustration you may have experienced when attempting to cancel your subscription. I have issued a refund for the latest charge of $14.95 and sent a confirmation receipt to your email...

address. Please allow 2-4 business days for your funds to be credited to your account. Thanks for allowing me to assist you with this!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thanks for reaching out to me! My name is [redacted] and I'm the manager of BD Member Support. I apologize for any frustration you may have experience when attempting to cancel your subscription. I reviewed your account and have cancelled your subscription to avoid any further recurring fees. I've...

issued a refund for the $37 Beyond Diet program purchase and you will receive confirmation shortly via email.In order to return the Daily Energy product for a refund, please write your full name, address, and include a small slip of paper in the box with your name, email address, and phone number.  Once you have included the aforementioned slip of paper, mail the product using a traceable method of shipment to the following: 
[redacted] [redacted]
 Once we receive confirmation the product has been accepted, we will refund the purchase price of your product to your credit card on file, less any shipping and handling cost. Please be aware that the processing of returned products may take 7 to 10 business days after receiving the package in our fulfillment center.  Please allow between 5 and 7 days for your refund to appear in your bank, depending on your financial institution.  *Please note, we have a 60 Day Money Back Guarantee for your initial purchase. If you return anything after the initial 60 Days of ordering, you may be subject to a partial refund or credit for BD products.Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].This is still not right.  You can see within the attachment that the website CLEARLY STATES "One time Fee". The other monthly charges for $14.95 are completely misleading. Take a look at the attachment!
Regards,
[redacted]

Thanks for reaching out to us! My name is [redacted] and I'm the manager for BD Member Support. I reviewed your account and see that you made a purchase on 11/29/2014 in the amount of $138.95. This included the $47 Beyond Diet program, $77 Beyond Diet Anytime Anywhere package and the $14.95 BD Monthly...

digital editorial. I have resent a copy of your original receipt to your email address. At that time, your purchase of BD Monthly enrolled you in a monthly subscription, which you can cancel anytime, per the terms and conditions you agreed to at time of purchase at www.BeyondDiet.com/info/TermsConditions We also send an email at the beginning of each month to let you know that your new issue is available. We try and be as understanding as possible towards our customers and it sounds like you didn't realize you'd enrolled in a subscription on 11/29/2014 and since you did not check you statements, you did not realize that until recently. While we do have a 60 Day Money Back Guarantee and you are ineligible for a refund, as a courtesy, we will issue a refund for the BD Monthly charges made after 11/29/2014. The total refund amount will be $224.95 and will include the $14.95 charge billed on 12/29/15, 1/29/15, 2/29/15, 3/29/15, 4/29/15, 5/29/15, 6/29/15, 7/29/15, 8/29/15, 9/29/15, 10/29/15, 11/29/15, 12/29/15, 1/29/16 and 2/28/16. These funds will be credited to the account used at time of purchase within the next 2-4 business days. If you need any further assistance, you're welcome to let me know: [redacted]. Thanks!

Thanks for reaching out to me! I reviewed your account and I do see that your refund was processed. I have resent a copy of your refund receipt and sent it to your email address. Please be sure to check your spam or junk inbox if you do not see it in your general inbox. You will need to follow up with your financial institution in regard to the status of your refund credit. While it takes 2-4 days for us to return the funds, your financial institution may have a different policy. Feel free to follow up with me anytime: [redacted]@beyonddiet.com.

Hi [redacted], my name is [redacted] and I'm the manager for Beyond Diet Member Support. I'm sorry to hear that you're unhappy with your experience thus far with Beyond Diet. I reviewed your account and see that when you ordered your product, you opted for the cheaper version, which is all digital. I see that...

you called about this on 2/27 and spoke with [redacted], a BD Member Support representative. You mentioned the reason wanting to receive a refund was due to misunderstanding the digital format and to remedy that [redacted] offered you a physical copy of the program for no additional fee. We shipped this to you with no extra charges and we covered the shipping fees associated with sending the program you ordered in book form. I see that when you emailed us about a refund, you were informed how to receive a refund, per the terms and conditions agreed upon time of purchase. You can review those terms at [redacted]. Anything shipped must be returned for full refund within 60 days of purchase. It also states that we do not cover return shipping cost, since we shipped the product to you at NO cost. I do see that you contacted our support team today, 4/3 and your account was escalated for review to a supervisor with a resolution promised within 24 hours. I see that we have fulfilled this promised and a resolution was found today, 4/3, in which the supervisor granted you a full refund, though the materials were not returned. Feel free to keep the program that was sent to you and I hope it helps you reach your health goals. Please allow 3-5 business days for your account used at time of purchase to be credited and you should have received a confirmation via email. If you have any other questions, feel free to contact us anytime at [redacted]. Thanks! [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  Very sad that one must file a complaint to receive the fulfillment of the money back guarantee from this business.  Wish I had looked here before my purchase. My refund was confirmed as received now.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thanks for reaching out to us! My name is [redacted] and I'm the manager for BD Member Support. I apologize for any frustration you may have experienced. I have is[redacted]d a full refund which will be credited to the account used at time of purchase within the next 2-4 business days. You'll be receiving a...

confirmation email shortly. I appreciate your feedback and will be sure to take this in consideration as we improve our customer service. Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do believe that the business practice of this company should be reviewed as it is very deceitful. They have made it clear that there is no way to purchase a product from them without being set up for continuous autoshipments. There should be an option for people to opt out of future purchases at time of checkout. 
Regards,
[redacted]

Hi [redacted]. Thanks for reaching out to us. My name is [redacted] and I'm the manager for BD Member Support. I see that you spoke with Beyond Diet last week and I'm sorry to hear that we were unable to come to an agreement at that time. The order that you placed included the digital AND book version of...

Beyond Diet to be sent to you. I see that it was delivered by [redacted] on 9/12, per the tracking number: [redacted]. Per the terms and conditions, you will need to return that book. Also included in the terms and conditions, we do not cover return shipping cost. You can review those terms and conditions anytime here: [redacted]. I see that return information was provide to you on 9/8, however, I'd like to provide that information again here: Beyond Diet ReturnsCorporate Disk Company[redacted], IL [redacted]Once the product has been returned, a full refund will be issued upon receipt. If you'd like, I can even expedite your return for you if you'd like to provide the tracking number for your return. You can send it to me personally, [redacted]@beyonddiet.com and I'll issue the refund as soon as the return is en route.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please note that while Beyond Diet stated that they sent monthly emails, I have searched my emails, and I only found the emails that were generated in November 2014 at the initial point of the sale of their ebooks.  However, I will accept their refund.  Thanks you so much.  
Regards,
[redacted]

Hi [redacted]! My name is [redacted] and I'm the BD Customer Support Manager. I'm so sorry you have had a bad experience with receiving a refund! I have issued your full refund and ensured all subscription services has been cancelled. I've sent a confirmation receipt to your email address, so that...

you can have that for your records. Please let me know if I can do anything else to assist you further! Thanks! [redacted].[redacted]

Thanks for reaching out to me! My name is [redacted] and I'm the BD Member Support Manager. I have reviewed your account and issued a full refund. I apologize for delay in response. I've sent you a confirmation email in regard to your refund and you can expect those funds to be credited within the next...

3-5 business days to the card used at time of purchase. Thanks and have a great day!

Hello!I have attempted to reach out via phone again on 12/4 and 12/7. I submitted your account for review to our CFO. He has advised that though this is outside of our money back guarantee and not in compliance with our terms and conditions, as a courtesy, BD will issue a refund of your initial...

purchase minus the $30 dispute charges incurred by us when you submitted the chargeback to [redacted]. Since your financial institution ruled in our favor, this an exception being made by our financial officer. Your refund total will be 130.95. This will be returned to your card used at time of purchase within 3-5 business days. Please feel free to reach out to me anytime [redacted] or [redacted]@beyonddiet.com.Thanks!