Live Smart Solutions

Hi There!My name is [redacted] and I'm the manager for BD Member SupportI'm sorry to hear that you're unhappy :( I reviewed your account and do see that on 7/26/15, you made a purchase that amounted to $This order included the $Beyond Diet program and the $BD Monthly subscriptionYou placed an additional order within the website for a the book: Steps to Fat Loss on the same day which was $I have resent your initial receipts for you to review your purchasesThis receipt was also sent to you at time of purchasePer the terms and conditions agreed upon at time of purchase, you are able to call or email us at anytime to cancel your subscriptionI see that you contacted us on 12/9/and we did cancel the subscription, per your requestOn 12/12, you contacted us again and the refund of over a years worth of services was deniedYou requested to speak with a managerOn 12/13/16, a manager reached out via phone and did not receive an answerShe followed up with you via email and you were provided a courtesy refund of the past months BD Monthly chargesEach refund was $Per the terms and conditions agreed upon at time of purchase, you're able to cancel anytime and receive a refund of whatever subscription fee was purchased up to daysWe have stood by that promise and also provided extra months worth of refundsIf you have any questions, feel free to review the terms and conditions anytime: [redacted] Feel free to reach out to me anytime, too: [redacted] Happy Holidays!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, " [redacted]

Hi ***, my name is [redacted] and I'm the manager for Beyond Diet Member SupportI'm sorry to hear that you're unhappy with your experience thus far with Beyond DietI reviewed your account and see that when you ordered your product, you opted for the cheaper version, which is all digitalI see that you called about this on 2/and spoke with ***, a BD Member Support representativeYou mentioned the reason wanting to receive a refund was due to misunderstanding the digital format and to remedy that [redacted] offered you a physical copy of the program for no additional feeWe shipped this to you with no extra charges and we covered the shipping fees associated with sending the program you ordered in book formI see that when you emailed us about a refund, you were informed how to receive a refund, per the terms and conditions agreed upon time of purchaseYou can review those terms at [redacted] Anything shipped must be returned for full refund within days of purchaseIt also states that we do not cover return shipping cost, since we shipped the product to you at NO costI do see that you contacted our support team today, 4/and your account was escalated for review to a supervisor with a resolution promised within hoursI see that we have fulfilled this promised and a resolution was found today, 4/3, in which the supervisor granted you a full refund, though the materials were not returnedFeel free to keep the program that was sent to you and I hope it helps you reach your health goalsPlease allow 3-business days for your account used at time of purchase to be credited and you should have received a confirmation via emailIf you have any other questions, feel free to contact us anytime at [redacted] Thanks! [redacted]

Hi ***, Thanks for reaching out to usI reviewed your account and see that we assisted you with this on 2/when you called our toll free numberI apologize for any misunderstandingI read your complaint and I see that you have copied and pasted the answer to an FAQ in regards to the $Beyond Diet program, which is a one time fee for a lifetime of changeHowever, on 10//15, you purchased additional itemsYou purchased $Beyond Diet Program, $Beyond Diet Anytime Anywhere book package AND the $BD Monthly subscription, which is a monthly fee of $I have resent a copy of your original receipt for you to review and keep for your recordsWe do have a Day Money Back Guarantee and I see that we have granted all charges within the Money Back GuaranteeThe refunds for $for charges on 12/and 1/were refunded to the account used at time of purchase and was credited to your account alreadyYou can view the terms and conditions anytime at [redacted] /info/termsconditionsThanks and have a great day

Thanks for reaching out to usMy name is [redacted] and I am the manager for BD Member SupportI apologize for any frustration you may have experienced when attempting to obtain your refundI have submitted a refund in the amount of $110.69, which will be returned to the account used at time of purchase within the next 2-business daysYou will receive an email confirmation shortly for your recordsI do appreciate the feedback you have provided and will be sure to use it to improve future interactions with our membersThanks you!

Thanks for reaching out to me. My name is [redacted] and I'm the manager for BD Member Support. I apologize for any frustration you may have experience. I have issued a full refund and you will receive a confirmation receipt shortly. The funds will be credited to the account used at time of purchase... within the next 2-4 business days. Thanks for allowing me to assist you with this.

Hi ***My name is *** and I'm the BD Customer Support SupervisorI'm sorry if you were having trouble contacting us to receive a refund, per our Day Money Back GuaranteeWe're in the process of revamping our customer support, this being one of the aspects we are working to improveI
certainly appreciate you trying Beyond Diet and I'm sorry to hear we were unable to assist you with your health goalsI've set up your full refund of $USD and you'll receive that credit to your card used at time of purchase within the next 3-business daysI've also included a refund receipt which will be emailed to you shortlyThanks for your patience and allowing me to help you resolve this.Have a great weekend!

Thanks for reaching out to meMy name is *** and I'm the manager for BD Member SupportI apologize for any frustration you have experiencedI did reviewed your account and see that you purchased the $Beyond Diet program and declined anything else offered by clicking on ''No thank you.''
However, the last offer you clicked the button 'Add to Order'This was the $plus shipping and handling Daily Energy supplementI do see that your ordered on 3/and an email was received by you on 3/to cancelEmails typically take up to hours to receive a responseWe are working on expanding our phone support team to provide better phone supportI have cancelled your order and issued a full refundYou will receive those funds credited to the account used at time of purchase within 2-business days and receive a confirmation receipt shortlyThanks for allowing me to assist you with this!

Apologies for the late response*** *** contacted our customer support team on 7/wanting a refund for the items purchased on 3/24/He was informed of the Day Money Back Guarantee that had expired and his refund was deniedThis was confirmed by a supervisor, too

Hi! Thanks for reaching out to usI'm sorry to hear that you had trouble receiving your materialsI reviewed your account and see that we did provide the incorrect shipping addressI apologize for this mistake, as I can understand that would cause quite a bit of confusionI'm still unsure why
you did not receive your materials and assure you this is not the norm for us! I have issued a refund for your un-received books and as a courtesy, will have another sent out for no cost to youKeep the books from us a sign that we are apologetic and are here for you every step of the way towards your health goals! Thanks again, *** ** ***

Thanks for reaching out to me! My name is *** and I am the BD Member Support ManagerI apologize if you have had trouble taking advantage of our money back guarantee and contacting us via phoneI did review your account and see that you did submit an email to us and we asked if there was a
reason you cancelling and see if we could perhaps offer some additional support to help you reach your health goalsSince you are confirming your intent to cancel, I have issued a refund for your digital product and you will receive an email confirmation shortly confirming the total refund and funds will be credited to your account used at time of purchase within 2-business daysYou can return your physical books and refund will be issued upon receiptYou can return those books to the following address:Please be sure to use 1st Class Mail or Priority*Please include your name and email address inside of package.Beyond Diet Returns*** *** *** *** *** ** ***Please do not return books via 'Return to Sender' or 'Refused', as this may delay the return of your books and can result in your refund being denied or delayed.*Any physical products returned after your day money back guarantee expires, is subject to a partial refundAll sales after days are final

Thanks for reaching out to me! My name is *** and I'm the manager for BD Member SupportI apologize for any difficulty experienced when attempting to cancel your subscriptionI have cancelled your subscription and you will no longer have any recurring fees associated with your accountIn
addition, I've issued a refund for the most recent subscription fee of $This will be credited to the account used at time of purchase within 3-business daysI will send a confirmation receipt for your recordsYou will still have FULL access to any issues or materials purchased previously by logging on at www.beyonddiet.com anytimeThanks and have a great day!

Thanks for reaching out to me! My name is *** and I am the manager of BD Member SupportI apologize for any frustration you may have experiencedI have issued your full refund to the account used at time of purchase and you will receive that credit in 2-business daysFor confirmation, you
will receive an email receipt shortlyThanks for allowing me to assist you with this!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I did not receive any response from Revdex.com dated 4/14/ Will you please resend this letter Again, my address is *** *** ** *** *** *** *** ** 95916, and I as I previously requested, I am expecting a response by mail, not email Furthermore, though Beyond Diet now at least acknowledges in their own e-mail that they received my email cancellation on 2/29/16; however, they contradict themselves by saying they received no February correspondenceThough they issued a $credit for the unauthorized charge of $on 3/9/they turned around and rebilled me another $4/6/to my *** *** (***)cardThis is completely unacceptable to me When I reviewed my *** statement and saw yet another charge, beyond my cancellation date, I phoned ***, and placed a merchant block on themI truly believe this needed to be done, and is the only reason, I don't expect future charges from them I do, however, expect from Beyond Diet yet another credit for the second unauthorized *** charge dated 4/6/for $ I expect it to appear on my next *** *** statement If the credit does not appear, or they keep reversing the credits they send, I will take legal action Sincerely, *** ***
Regards,
*** ***

Thank you for your swift attention regarding this matter
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thanks for reaching out to me! I do see that a refund for the product returned was issuedThe $shipping and handling fee is non refundable, as outlined by the terms and conditions agreed upon at time of purchase: www.beyonddiet.com/info/termsconditions As a courtesy, I have issued a refund for the $shipping fee charged at time of shipmentIf you need any further assistance, feel free to reach out to me anytime: ***@beyonddiet.com Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Please reference complaint #*** The response from the company said I would receive a confirmation email shortly and a refund in 2-days I received neither Please advise. Regards,
*** ***

Thanks for reaching out to me! My name is *** and I am the manager of BD Member SupportI apologize for any frustration you may have experiencedI have reviewed your account and have issued a refund for the digital product purchased: BD LifetimeThis amount will be credited to the account used
at time of purchase within 2-business daysA confirmation email will be sent to you for verificationIn order to receive the remaining refund, you will need to return the items that have been shipped, per the terms and conditions agreed to at time of purchaseWe use a third party to fulfill our orders, so once an order is placed, items are shipped the same dayYou can return the materials for the remaining refundOnce you purchase the tracking number for your return at the post office, feel free to email that number to me and I will be happy to expedite your remaining refundMy email address is ***Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi ***,My name is *** and I'm the Beyond Diet Customer Support SupervisorI'm sorry you were upset during the ordering process and misunderstood what you were purchasing for the promotional price of $This package included all materials as downloadable ebooks and online support, among
other bonuses and guidesThe additional items offered were completely optional and are offered to everyone, to be sure that you are aware of other services that may help further your help goalsI was more than happy to honor your request for a full refund of the $that you paid on 9/We do have a Day Money Back Guarantee on all our programs and productsI've sent a copy of a refund receipt to the email address listed on your order formPlease allow 24-hours for those funds to be credited back to the card it was debited fromIn addition, I've removed you from the mailing list you opted into at time of purchasePlease allow 3-business days for that removal to take effectShould you have any questions or concerns, feel free to reach out to our support team via email with our support address: [email protected] hope that I've helped your resolve this issue and that you find the program that will best fit you and your health goals.Have a good weekend!