Heather M*** Assistant Vice President April 7, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005-Re: Complaint ID: *** Dear *** ***, We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We spoke with our insured on April 4, 2017. Our insured obtained a quote online at geico.com on March 28, 2017, and purchased a policy effective April 13, 2017, for a premium of $752.66. One of the factors we use to determine the correct rate is the driving record of the applicant and household members. We advise our applicants that we review consumer reports to confirm their reported driving history, and that the rate may change as a result It is our process to ask for the driving history over the past five years for every active driver on the policy. Unfortunately, our insured did not disclose an accident which occurred May 23, 2014. After an underwriting review, we discovered the additional activity and updated our insured's policy accordingly, increasing the premium to $851.05. Our insured made a payment of $752.66, and the additional balance of $is due by April 15, 2017. We spoke to our insured on March 31, 2017, and April 4, 2017, and conducted an additional review of his policy and concerns. We advised that the original premium quoted did not include consideration for the undisclosed accident of May 23, 2014, involving his spouse. We truly apologize for any inconvenience our insured has experienced. The updated six month premium of $is accurate and is the most appropriate rate we can offer at this time. We hope this information is sufficient to allow you to close your file. If you have any further questions, please contact Joy K*** at ###-###-#### or ***@geico.com. Sincerely, Heather M*** Assistant Vice President
We have received your letter requesting assistance on behalf of Denise ***I welcome the opportunity to respond to her concerns. I am sorry to hear about the difficulty Ms*** is experiencing in relation to her policy billingMs. *** has been insured with us under policy number
*** August 28, When she started her policy, she elected to enroll in our automatic payment program which allowed us to automatically deduct her monthly paymentsAs of May 13, 2016, Ms***’s automatic payments were processed on the 14th of each month. On June 8, 2016, Ms*** contacted our Customer Service Department to postpone her July 14, payment to July 23, Upon postponing the payment, we sent Ms*** an email confirmation that advised that the future payments would resume according to her current billing schedule. On August 4, 2016, we sent Ms*** an email reminder that we would automatically debit $109.13 from her checking account ending in on August 14, Ms*** then logged into her account online and scheduled an additional payment for $to be processed on August 20, from the same accountPlease note that since Ms***’s policy is enrolled in automatic payments and she scheduled an additional payment, the following message was displayed prior to her finalizing the transaction: “Selecting this will set up an additional payment as your current automatic payment will be processed on 08/14/Please view your Payment Options to change your automatic payment.” Had Ms*** clicked on the Payment Options link, this would have displayed the option for her to postpone her August 14, payment to August 20, In the future, Ms*** has the option to postpone her monthly automatic payments up to nine additional daysThis can be done between the 3rd and 11th day of each month, since we do require at least a three day notice to postpone payments debited from a checking account. To postpone a payment online, Ms*** can use the following steps: ? Log into her policy online ? Hover over the ‘Payments tab’ on the top left of the page ? Select ‘Automatic Payments’ ? Select the new payment date ? Finalize the transaction If Ms*** would like to permanently change her payment due date, she can contact our Customer Service Department 24/at ###-###-####. While I understand that Ms*** is going through a financially difficult time, we are unable to reimburse her for the overdraft fees she received from her bank, since she was notified online that she was initiating an additional payment with usWe also respectfully decline her request to discount her renewal policy premium by 5-percentIt is important to note that Ms*** is receiving a preferred rate with us due to her driving record, over $in discounts, and the benefit of accident forgivenessWith this, we will not increase her rates as a result of her first at-fault accidentIn review of her policy for additional savings, I noticed that she is currently taking advantage of all available discounts. I hope this information is helpful in resolving Ms***’s concernsIf you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension 7321. Sincerely, Maria S*** Assistant Vice President GEICO Casualty Company NAIC: 41491 MS / pk/sd/el
GEICOWashington, D.C.George WR*** Senior Vice PresidentJanuary 15, 2016*** *** The Revdex.comRE: File Number: ***Dear Ms***:Thank you for your letter of January 6, 2015, regarding the consumer’s claim.The consumer’s vehicle was inspected on January 7, We
have contacted the consumer and extended our apologies for not meeting her expectations or ours, with our level of communication and service provided, and have assured her we would make every effort to handle her claim as expeditiously as possible going forward.The consumer’s rental coverage has been extended to cover the projected repair time and includes coverage for the inspection delayThe consumer has confirmed there are no further issues at this timeWe will stay in contact with the consumer until the conclusion of her claim.If you have any questions, please feel free to contact Bryon L***, Auto Damage Manager,at ###-###-####.Very truly yours,George WR*** Senior Vice PresidentGWR/SdhGovernment Employees Insurance Company Regional Office-*** ** *** *** - Lakeland, FL m ###-###-####
Don R*** Regional Vice President April 6, 2017VIA PORTALRevdex.com Serving Metro Washington DC & Eastern PennsylvaniaATTN: *** ***K StNW, 10th FloorWashington DC 2005-3404RE: File Number: ***Dear *** ***,We received your correspondence dated March 31, 2017. We have not included any personal identifying information in our response, as you requested. On March 12, 2017, we learned that a vehicle belonging to our policyholder sustained damage during a collision. Initially, our policyholder desired to file a claim for damages for her vehicle with the insurance carrier for the other party involved in this loss. On March 21, 2017, our policyholder decided to file the claim through her policy. We inspected the vehicle on March 21, 2017, and deemed it a total loss. Because the damage to the vehicle was extensive, we were unable to obtain an odometer reading. We requested permission to move the vehicle to a salvage location, so we could obtain the mileage and develop an actual cash value. The vehicle arrived at the salvage location, and we were still unable to obtain an odometer reading due to the damage to the vehicle. Using recent maintenance records, we established an approximate odometer reading of 101,735. We also obtained receipts from our policyholder documenting enhancements to the vehicle and obtained a market valuation report from CCC Information Services, Incwhich established an actual cash value of $9,480, less our policyholder’s $collision deductible, for a net settlement of $8,980. On March 29, 2017, we relayed the settlement amount to our customer, who rejected our value, and noted she had been offered a higher valuation from the insurance company for the other party involved in this loss. On March 30, 2017, our policyholder contacted Jason K***, Auto Damage Supervisor, to express her dissatisfaction with our valuation and its difference from the valuation she received from the at-fault insurance company. MrK*** attempted to obtain a copy of the other company’s valuation from our customer for comparison purposes, but she was unable to provide it. MrK*** noted he would review any information our customer could provide for consideration or substantiation of a different value, and delivered a copy of our valuation to our customer via e-mail. MrK*** also informed his manager, Paul C***, of our customer’s disagreement and desire for escalation of her complaint. Approximately three hours after MrK***’s conversation, MrC*** spoke with our customer. MrC*** requested a copy of the valuation from the other insurance company so he could review the differences. On April 3, 2017, MrC*** reviewed the valuation, and contacted our customer. MrC*** explained that we had valued the vehicle using the same options, however, the other insurance company used a different source for its valuation. MrC*** explained our valuation is accurate based on the local market, and noted that our customer retained the option to file for damages with the other carrier. Our customer noted she did not wish to pursue a claim with the other carrier, since it requested a statement from the driver of our customer’s vehicle, which she did not want to provide. During the course of the conversation, our customer also noted she had retained an attorney. MrC*** advised our customer he could no longer discuss the settlement with her, since she was represented by an attorney. MrC*** requested contact information for our customer’s attorney, and promised to call him or her to discuss the vehicle’s valuation. We are awaiting the attorney’s contact information so we can attempt to reach a settlement agreement. We sincerely regret any inconvenience our customer experienced during our handling of her claim. We particularly apologize for any unprofessional behavior our customer may have encountered when working with our associates. As noted above, we believe our valuation is accurate. We are prepared to discuss any discrepancies with our customer’s attorney when she provides the relevant contact information. If we can be of any further assistance, please contact Gail M***, at ###-###-####, via FAX at ###-###-####, or via e-mail at ***@geico.com. Sincerely, Don R*** Don R***Regional Vice President Tell us why here
Thank you for your September 26, e-mail regarding *** ***'s complaint MrN*** asked that I respond on his behalf and I welcome the opportunity.We stand by our previous responses and will provide no further response to this complaint.Sincerely,Elizabeth C***Underwriting ManagerGEICO Insurance CompaniesEC/md
December 1, Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: *** *** K StNW, 10th Floor Washington DC 20005-RE: File Number: *** Dear *** ***, We received your correspondence
dated November 28, 2017. We have not included any personal identifying information on our response, as you requested. This complaint arises out of an automobile accident that occurred on June 5, 2017. The consumer presented a bodily injury claim. On October 18, 2017, Jennifer H***, Claims Adjuster, called the consumer and learned her medical treatment was completed, and her bills were paid by her health insurer We agreed to contact the consumer’s health insurer to obtain the amount of their lien. We spoke to *** with the *** *** later that day, who said he did not yet have the final lien amount, and it would take *** *** a few weeks to finalize the lien On November 8, 2017, the consumer called MsH***, who indicated she was still awaiting the final lien from the consumer’s health insurer. MsH*** contacted the *** *** again, who faxed a lien that day. The lien did not indicate it was a final lien and, regrettably, our adjuster believed additional bills might still be pending. On November 29, 2017, we reached an amicable settlement of the consumer’s bodily injury claim. The consumer subsequently executed a release, and we issued a payment to satisfy her claim We consider this matter resolved Our records do not reflect we failed to return any messages from the consumer, but we regret if that was the case. We expect our employees to provide accurate information in a courteous and professional manner, and we regret we did not meet our expectations in the consumer’s communication with us If you have any further questions, please contact Gail M*** at ###-###-####, fax at ###-###-####, or via e-mail at ***@geico.com Sincerely, Don R*** Regional Vice President
This will acknowledge receipt of your July 21, inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that on March 24, the above policy was established in the name of *** *** Jrto insure a *** with a rated location of
Wappingers Falls, NY 12590.On April 27, 2015, after a routine review was conducted by our Underwriting Department, the rated location for the above policy was adjusted to reflect a Brooklyn, NY address since our company’s findings indicate that the said location is the primary place of residency for the insured, and is therefore the primary location of our risk exposureA letter as well as revised policy paperwork was also sent to the mailing address on file notifying the insured of the reasons for the changeA copy of the letter is enclosed.To date, GEICO has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY location is currently his primary place of residencyThe submitted bank statements do not support a Wappingers Falls, NY rated location, and the insured’s paystub reflects New York City taxesThe insured was informed that the Brooklyn, NY rated location will be maintained unless unequivocal proof is provided to substantiate residency in Wappingers Falls, NY Our company does not accept lease agreements or a post office box as proof of residency.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O*** Executive Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The information about parts being available for my car is untrue. I spoke to *** at *** *** today and he confirmed that the lock set is unavailable and on backorder. I need a resolution to my claim now, not next month or next year. I have been without my car since June, and no reasonable person should have to be treated so poorly
Regards,
*** ***
August 1,
*** ***
Revdex.com
KSTREET NW 10TH FLOOR
WASHINGTON DC 20005-
Claim Number: ***
Insured: Thomas Ho
Date of Loss: 06/17/
Complainant: *** ***
Complaint Case: ***
Dear Ms***:
We are in receipt
of your letter dated July 24,
Our insured, Thomas Ho, filed a claim on June 18, On the same date, we completed our liability investigation, accepted fault for the damages incurred, and made the call to the complainant, *** ***, to explain the inspection processBased on his availability, we proceeded to schedule a field inspection for him and completed his initial estimate on July 11, We wrote an estimate for a supplemental damage item on July 18, 2017, while still at the shop for repairs
After completion of repairs, Mr*** picked up his vehicle from the shop on July 20, On July 21, 2017, Mr*** called to explain that the vehicle was jerking and that certain repairs that were on the estimate were not completed and he would be bringing it back into the shopOur local auto damage supervisor called him back the following day to review the concernsOur supervisor proceeded to work with the shop manager to explain the concerns and the expectationsFrom these conversations, the shop took ownership of the repair issues and had already spoken with the owner on the same day to slate a pickup of his vehicle on Monday, July while he was out of townOn July 22, 2017, our supervisor confirmed the aforementioned plan to explain the estimate process and the shop’s responsibility to correctly complete the repairs as outlinedMr*** confirmed that he had understood the process and had a complaint with the same shop on a prior, unrelated repairHe also confirmed that our adjuster kept him informed of the process of this claim
To acknowledge the specific items mentioned in the complaint letter:
• Shop verified they failed to replace the wheelThey had ordered it but failed to put that on the car
• Shop verified their repair to bed and refinish could have been better
• Shop told our adjuster that the alignment was done but mixed up the cars and never did the alignment initially
• Shop was not aware of the cob webs but they did take off the bed to paint it
As a resolution:
• Shop fixed the bed and refinish including paying for paintless dent repair to come in and repair unrelated dings to the bed
• Shop put new wheel on the vehicleOur local supervisor visually verified this Tuesday, July 25,
• Shop got alignment done on July 27, and was within specifications
• Brad (shop manager) kept Mr*** informed all week
• The shop completed corrective repairs
We have confirmed that Mr*** has picked up his vehicle on Saturday, July 29, and followed up with an email to the shop manager stating his satisfaction with the corrective repairs
Thank you for the opportunity to address your inquiryPlease let us know if you need anything further
Sincerely,
Matthew LM***
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC #***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because the issue still has not been resolvedOn August 4, 2017, I will make a second attempt to pick up my check at the location I went before at *** located at *** S *** Trail, West Palm Beach, FL A message was left on the South Florida Manager, Evan R***, at ###-###-#### on August 3, at 4:07pm in regards to picking up my checkI still have yet to speak with him after several attempts of calling and leaving voicemailsThe conversation with Cory P*** on August 3, was very disturbing where he was yelling and screaming in a very unprofessional mannerIt was difficult to really hear what he was saying because he kept talking over me, which I considered to be very disrespectfulI understand why he could not hear what I said, because he was not listeningAt no time during the discussion did I mention any medical claim because my son who was involved in the accident did not pursue the medical claimIt started but stopped which I already discussed with Beth StevensI want to make it clear that I am not disputing the total loss of the vehicle in the amount of $4,What I truly wanted to address was the length of time it has taken to get my money, the rental Car reimbursement and my $deductible taken out of my settlementI have gotten several calls which I answered except the one from Cory P*** on June 7, which I still have his voice mail on my phoneAll other calls were answered but they did not seem to go wellI believe strongly that a reputable company of over years like Geico should have more professional staff members with the proper training in the area of customer service, especially those in management positionsI have returned back to Geico after several years because the service was great as was the customer service staffMost of my family members are with GeicoI have experiences where a Geico representative spoke to me in rude and disrespectful manner over this incidentNot once have I been disrespectful to anyone throughout this whole ordealBeth Stevens apologized for the way she spoke to me during a call about the medical claim in which she spoke to me very nasty, the second was on Monday July 17, by an unknown female that I did not get her name, but after I told her that she was not going to speak to me in that manner she hung up and 3rd Cory P*** on August 1, I am very disappointment with the customer service and hope it can be improved with the proper trainingI would have thought all calls were recorded, but the way I have been spoken to on those occasions, prove to me otherwiseThank you and I hope I can now get everything settledI will be away on vacation and I hope we can come to a resolution with everything soonIt seems as though no one is willing to help resolve thisI would like a quick resolution and would prefer emails as well as phone calls from Geico to prevent any further delayPlease use my personal email ***Thank you.:
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I had never recieved any letter to send back to themFurthermore, they knew the law for North Carolina, as well as, the fact that it was not me driving the vehicleThey need to admit their fault and take care of meAs a veteran of the United States Marine Corps, it brings me great displeasure knowing that an insurance company cannot take care of their members, but instead turn the tables on them.
Regards,
*** ***
November 22, 2107Case ID: ***RE: *** ***I am in receipt of your correspondence
dated November 20, regarding the above-mentioned complainantI
am responding to your request for information as it speaks to policy
and billing concerns expressed in *** ***’s correspondence.After
reviewing *** ***’s concerns, I
reached out to our service supervisor and had him contact *** ***He
called *** *** and cancelled her policy flat and advised *** *** of
her refundHe also confirmed that her old policy was cancelled
effective 11/20/and sent a copy of the cancellation
confirmation*** *** was happy that a supervisor called her back
since she was not expecting a callback.I trust this satisfies the explanation
concerns revealed in *** ***’s complaint.Sincerely,Carole T***GEICO Insurance Agency, Inc
September 18,
*** ***
Revdex.com
K ST NW 10TH FLOOR
WASHINGTON DC 20005-
Customer ID No: ***
Dear *** ***:
We received your letter dated September 10, regarding the above noted customerWe have not included any personal identifying
information in our response as you requested
Our insured’s policy has been enrolled in Electronic Funds Transfer (EFT) since its inception dateThe payments are scheduled to be extracted on or around the 9th day of every month
On August 8, our insured called and spoke with an agent to update his banking information with the new routing numberAlthough our insured requested to have his August installment be processed with his new banking information, we were unable to stop the extraction that was already scheduled for August 9, using the prior routing number
Since the August 9, payment was not honored by our insured’s financial institution, a $returned payment fee was applied to his policy balanceThis fee is applied in accordance to the information provided to our insured at the time he enrolled in EFT
It is an expectation for our agents to inform the policyholder when the regularly scheduled payment is already in route to the bankSince this information was not conveyed to our insured when he called on August 8, 2017, we will remove the $return check fee from his policy balanceWe spoke to our insured and informed him of our decision
If there is any further investigation or documentation needed from GEICO, we will be more than happy to assistPlease feel free to contact Kim G***, at ###-###-####, extension ***
Sincerely,
Andrea B*** Assistant Vice President
GEICO Secure Insurance Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Even though Geico was finally able to make payment to *** (complaint was made before payment was issued) I am still unsatisfied with the entire processI was given a rental for one week only, knowing that the Ford Focus is still on my credit, I am unable to purchase another vehicle and I am still making payments for a car that was totaled due to the slow response from the companyI am not aware of Geico's policy with regards to rental vehicles, but I was under the impression the at-fault party needed to provided a vehicle till I could purchase one and/or close to making a purchaseThe rental car was returned within one week but payment was made in January!
Regards,
*** ***
January 25,
*** ***
Revdex.com
Consumer Affairs
K StNW, 10th Floor
Washington, DC 20005-
Re: Complaint ID: ***
Dear Ms***,
We received your correspondence dated January 19, 2017, regarding the above-noted consumerWe
have not included any personal identifying information in our response as you requested
Our chief objective at GEICO is to provide the highest quality service to our policyholders, so it is disappointing for us to hear that our insured felt our associates failed to provide this level of excellent service
Our insured purchased her policy effective July 8, Per Florida Statute, Section 627.744; an inspection was needed for our insured’s vehicle within days of inception of the policyWhen we did not receive the inspection, Comprehensive and Collision were removed effective August 8,
On August 11, 2016, our insured contacted us to advise she had completed the inspection within the first days of her policy startingWe advised we had not received the inspection and recommended to our insured to send a copy of the inspection so we could correct the policy
On September 9, 2016, our insured contacted us again regarding the inspectionOur Customer Service Representative contacted the inspection location at which our insured had the inspection completedThe inspection location was not able to find the inspection documentation at that timeWe advised our insured if she had a copy of the inspection, we could get the policy correctedOur insured advised she did not have a copy
Our insured contacted us later that day advising she had contacted the inspection location and they had found a copy of the inspectionOur insured advised the company would be sending the inspection to us
Our insured contacted us on September 20, 2016, regarding the inspection and requesting information on how her vehicle was insured due to her employment as a nanny
We had not received the inspection from the inspection locationOur Customer Service Representative contacted the inspection location and had them send a copy of the inspection while we were on the phone with them to resolve our insured's concern immediatelyThe inspection was received and the policy was corrected
Additionally, our representative attempted to get information regarding our insured’s employment as a nanny to ensure she was properly covered; however we were unable to get the information required at that time
Our Underwriting Department attempted to contact our insured on September 23, 2016, and sent a letter requesting information on the vehicle’s useWe did not get a response
On November 3, 2016, we attempted to contact our insured regarding the information requiredMoreover, we sent a Non-Renewal Letter November 7, 2016, to advise if we did not receive the information the policy would not be renewed effective January 8,
Our records indicate our insured accessed her policy online at 5:04am on January 18, Our insured contacted us at 10:14amOur insured advised she was not a nannyHer occupation was online teaching and she did not have a work commute
With the necessary information on file, we quoted a reissue of the policyThe policy was more expensive due to the lapse of insuranceMoreover, since the policy was restarting rather than continuing, a rate increase which would have occurred effective our insured’s July 8, 2017, renewal went into effect immediatelyOur insured was upset with the increase and requested to speak to a supervisor
Our insured spoke to a supervisor and stated she had contacted our local office in October regarding the initial business use questionnaireWe researched the information to confirm the contactUnfortunately, other than our Underwriting Department accessing the policy to process the non-renewal, we had no record of the policy being accessed until January 18,
We explained we had attempted to contact her in November to acquire the needed information, we sent the Non-Renewal Letter; however we had no record of a response from our insuredBased on that information, we would not be able to issue the policy without a lapse
Our insured advised she had not received a message from usShe advised we had a digit wrong in her phone numberShe requested a different supervisor contact her and disconnected the call
We contacted the number our insured provided in the previous call and were advised by our insured’s father that the number we dialed was his and our insured's phone number was the same as the phone number we had on file previously
With the discrepancies between the information we had available and our insured stating she had spoken to someone regarding the use of her vehicle, we reviewed the policy with our Management Staff for a possible exception to continue the policy without a lapseOn January 19, 2017, our Management Staff approved the exception as a courtesy
We attempted to contact our insured on January 19, 2017, in regards to the exception; however we were unsuccessful
We spoke to our insured on January 23, 2017, and we advised of the exception
We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions
Very Truly Yours,
Franklin KS***
Assistant Vice President
Thank you for your September 19, e-mail regarding *** ***’s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.We mailed Ms*** PIP Waiver Forms, on several occasions that needed to be completed, signed and returned to us in order to become
effective on the policyWe also offered to e-mail the form to her so that she could e-sign it and return it the same dayOur records show she declined that optionThe records also show it was fully explained to her the lower premium for waived PIP Coverage could only be applied after the completed and signed waiver form was returned to usThe form also contains instructions on how to fill it outThe signed form she returned did not have a PIP Coverage selected, making the form invalid and ineligible for the reduced premium in accordance with Maryland statute(s) and/or insurance regulation(s),Prior to filing this complaint with the Revdex.com, Ms*** filed the same complaint with Maryland's Insurance Regulatory Agency, the Maryland Insurance Administration (MIA)The MIA did a complete review of Ms***'s policy records and on June 20, issued a ruling that GEICO was not in violation of Maryland insurance law and had handled Ms***’s request for a lower Personal Injury Protection (PIP) coverage premium correctlyThe MIA's ruling gave Ms*** thirty days from the date of the ruling to file for a hearing before a judge if she disagreed with the decisionShe did not file for a hearingEnclosed is a copy of the MIA’s ruling with Ms***’s personal information redacted.Since Ms*** did not check Waived PIP Coverage (or any other PIP coverage) on the form, we were required by Maryland statute to provide the higher PIP coverage and charge the corresponding premium for the coverageMs*** still has an outstanding balance for the coverage we provided and we respectfully request she remit immediate payment in order to avoid additional collection action.Sincerely,Elizabeth C*** Underwriting Manager GEICO Insurance CompaniesEC/md
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I never SIGNED for these letters you speak of and Attorney *** will attest that he is and was never retained by me as my attorney If letters were sent to Attorney ***, I was not given them.I can attend any examination between October 26th through October 31st, 2015, if that is what is required to make good on the No Fault payment of these bills I requested a rescheduling of the first exam because of military training with the US Army Reserve.I am out of the U.Son business until October 23rd, 2015.Please schedule an exam anytime, anyplace within two hours of my home at * *** *** ***, Oneonta, NY between October 26th-October 31st and I will be glad to attend.Thank You
Regards,
*** *** Jr
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The business is not being truthful in regard to this complaintI never was asked to provide any driving record detailsThe online quoting process simply asks for your drivers license number and social security numberThere was never a request for me to provide my driving historyI assume that Geico pulls that information by requesting the DL # and the SS #They provided me with the quote of $which I paid in full and then days later after I had purchased, they said I owed an additional $due to their oversight and failure to properly check into my driving recordThis is a bad business action and is very improper to doThey pulled a bait and switch of a sortI am requesting a full refund in the amount of $or I will NOT accept this responseI will be contacting the Chicago Tribune today in regards to this and also *** News team investigator who can report this type of bad business activityI will also be doing ***, ***, ***, ** *** etc to report this as wellI received a call from a Geico representative whom was very short and rude with me and suggested that I may not be able to readThis company is very dishonest and unless I am provided with this refund of $- I will be further reporting this occurrence.
Regards,
*** ***
Heather M*** Assistant Vice President April 7, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005-Re: Complaint ID: *** Dear *** ***, We received your correspondence dated April 3, 2017. We have not included any personal identifying information in our response. We spoke with our insured on April 4, 2017. Our insured obtained a quote online at geico.com on March 28, 2017, and purchased a policy effective April 13, 2017, for a premium of $752.66. One of the factors we use to determine the correct rate is the driving record of the applicant and household members. We advise our applicants that we review consumer reports to confirm their reported driving history, and that the rate may change as a result It is our process to ask for the driving history over the past five years for every active driver on the policy. Unfortunately, our insured did not disclose an accident which occurred May 23, 2014. After an underwriting review, we discovered the additional activity and updated our insured's policy accordingly, increasing the premium to $851.05. Our insured made a payment of $752.66, and the additional balance of $is due by April 15, 2017. We spoke to our insured on March 31, 2017, and April 4, 2017, and conducted an additional review of his policy and concerns. We advised that the original premium quoted did not include consideration for the undisclosed accident of May 23, 2014, involving his spouse. We truly apologize for any inconvenience our insured has experienced. The updated six month premium of $is accurate and is the most appropriate rate we can offer at this time. We hope this information is sufficient to allow you to close your file. If you have any further questions, please contact Joy K*** at ###-###-#### or ***@geico.com. Sincerely, Heather M*** Assistant Vice President
We have received your letter requesting assistance on behalf of Denise ***I welcome the opportunity to respond to her concerns. I am sorry to hear about the difficulty Ms*** is experiencing in relation to her policy billingMs. *** has been insured with us under policy number
*** August 28, When she started her policy, she elected to enroll in our automatic payment program which allowed us to automatically deduct her monthly paymentsAs of May 13, 2016, Ms***’s automatic payments were processed on the 14th of each month. On June 8, 2016, Ms*** contacted our Customer Service Department to postpone her July 14, payment to July 23, Upon postponing the payment, we sent Ms*** an email confirmation that advised that the future payments would resume according to her current billing schedule. On August 4, 2016, we sent Ms*** an email reminder that we would automatically debit $109.13 from her checking account ending in on August 14, Ms*** then logged into her account online and scheduled an additional payment for $to be processed on August 20, from the same accountPlease note that since Ms***’s policy is enrolled in automatic payments and she scheduled an additional payment, the following message was displayed prior to her finalizing the transaction: “Selecting this will set up an additional payment as your current automatic payment will be processed on 08/14/Please view your Payment Options to change your automatic payment.” Had Ms*** clicked on the Payment Options link, this would have displayed the option for her to postpone her August 14, payment to August 20, In the future, Ms*** has the option to postpone her monthly automatic payments up to nine additional daysThis can be done between the 3rd and 11th day of each month, since we do require at least a three day notice to postpone payments debited from a checking account. To postpone a payment online, Ms*** can use the following steps: ? Log into her policy online ? Hover over the ‘Payments tab’ on the top left of the page ? Select ‘Automatic Payments’ ? Select the new payment date ? Finalize the transaction If Ms*** would like to permanently change her payment due date, she can contact our Customer Service Department 24/at ###-###-####. While I understand that Ms*** is going through a financially difficult time, we are unable to reimburse her for the overdraft fees she received from her bank, since she was notified online that she was initiating an additional payment with usWe also respectfully decline her request to discount her renewal policy premium by 5-percentIt is important to note that Ms*** is receiving a preferred rate with us due to her driving record, over $in discounts, and the benefit of accident forgivenessWith this, we will not increase her rates as a result of her first at-fault accidentIn review of her policy for additional savings, I noticed that she is currently taking advantage of all available discounts. I hope this information is helpful in resolving Ms***’s concernsIf you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension 7321. Sincerely, Maria S*** Assistant Vice President GEICO Casualty Company NAIC: 41491 MS / pk/sd/el
GEICOWashington, D.C.George WR*** Senior Vice PresidentJanuary 15, 2016*** *** The Revdex.comRE: File Number: ***Dear Ms***:Thank you for your letter of January 6, 2015, regarding the consumer’s claim.The consumer’s vehicle was inspected on January 7, We
have contacted the consumer and extended our apologies for not meeting her expectations or ours, with our level of communication and service provided, and have assured her we would make every effort to handle her claim as expeditiously as possible going forward.The consumer’s rental coverage has been extended to cover the projected repair time and includes coverage for the inspection delayThe consumer has confirmed there are no further issues at this timeWe will stay in contact with the consumer until the conclusion of her claim.If you have any questions, please feel free to contact Bryon L***, Auto Damage Manager,at ###-###-####.Very truly yours,George WR*** Senior Vice PresidentGWR/SdhGovernment Employees Insurance Company Regional Office-*** ** *** *** - Lakeland, FL m ###-###-####
Don R*** Regional Vice President April 6, 2017VIA PORTALRevdex.com Serving Metro Washington DC & Eastern PennsylvaniaATTN: *** ***K StNW, 10th FloorWashington DC 2005-3404RE: File Number: ***Dear *** ***,We received your correspondence dated March 31, 2017. We have not included any personal identifying information in our response, as you requested. On March 12, 2017, we learned that a vehicle belonging to our policyholder sustained damage during a collision. Initially, our policyholder desired to file a claim for damages for her vehicle with the insurance carrier for the other party involved in this loss. On March 21, 2017, our policyholder decided to file the claim through her policy. We inspected the vehicle on March 21, 2017, and deemed it a total loss. Because the damage to the vehicle was extensive, we were unable to obtain an odometer reading. We requested permission to move the vehicle to a salvage location, so we could obtain the mileage and develop an actual cash value. The vehicle arrived at the salvage location, and we were still unable to obtain an odometer reading due to the damage to the vehicle. Using recent maintenance records, we established an approximate odometer reading of 101,735. We also obtained receipts from our policyholder documenting enhancements to the vehicle and obtained a market valuation report from CCC Information Services, Incwhich established an actual cash value of $9,480, less our policyholder’s $collision deductible, for a net settlement of $8,980. On March 29, 2017, we relayed the settlement amount to our customer, who rejected our value, and noted she had been offered a higher valuation from the insurance company for the other party involved in this loss. On March 30, 2017, our policyholder contacted Jason K***, Auto Damage Supervisor, to express her dissatisfaction with our valuation and its difference from the valuation she received from the at-fault insurance company. MrK*** attempted to obtain a copy of the other company’s valuation from our customer for comparison purposes, but she was unable to provide it. MrK*** noted he would review any information our customer could provide for consideration or substantiation of a different value, and delivered a copy of our valuation to our customer via e-mail. MrK*** also informed his manager, Paul C***, of our customer’s disagreement and desire for escalation of her complaint. Approximately three hours after MrK***’s conversation, MrC*** spoke with our customer. MrC*** requested a copy of the valuation from the other insurance company so he could review the differences. On April 3, 2017, MrC*** reviewed the valuation, and contacted our customer. MrC*** explained that we had valued the vehicle using the same options, however, the other insurance company used a different source for its valuation. MrC*** explained our valuation is accurate based on the local market, and noted that our customer retained the option to file for damages with the other carrier. Our customer noted she did not wish to pursue a claim with the other carrier, since it requested a statement from the driver of our customer’s vehicle, which she did not want to provide. During the course of the conversation, our customer also noted she had retained an attorney. MrC*** advised our customer he could no longer discuss the settlement with her, since she was represented by an attorney. MrC*** requested contact information for our customer’s attorney, and promised to call him or her to discuss the vehicle’s valuation. We are awaiting the attorney’s contact information so we can attempt to reach a settlement agreement. We sincerely regret any inconvenience our customer experienced during our handling of her claim. We particularly apologize for any unprofessional behavior our customer may have encountered when working with our associates. As noted above, we believe our valuation is accurate. We are prepared to discuss any discrepancies with our customer’s attorney when she provides the relevant contact information. If we can be of any further assistance, please contact Gail M***, at ###-###-####, via FAX at ###-###-####, or via e-mail at ***@geico.com. Sincerely, Don R*** Don R***Regional Vice President Tell us why here
Thank you for your September 26, e-mail regarding *** ***'s complaint MrN*** asked that I respond on his behalf and I welcome the opportunity.We stand by our previous responses and will provide no further response to this complaint.Sincerely,Elizabeth C***Underwriting ManagerGEICO Insurance CompaniesEC/md
December 1, Revdex.com Serving Metro Washington DC & Eastern Pennsylvania ATTN: *** *** K StNW, 10th Floor Washington DC 20005-RE: File Number: *** Dear *** ***, We received your correspondence
dated November 28, 2017. We have not included any personal identifying information on our response, as you requested. This complaint arises out of an automobile accident that occurred on June 5, 2017. The consumer presented a bodily injury claim. On October 18, 2017, Jennifer H***, Claims Adjuster, called the consumer and learned her medical treatment was completed, and her bills were paid by her health insurer We agreed to contact the consumer’s health insurer to obtain the amount of their lien. We spoke to *** with the *** *** later that day, who said he did not yet have the final lien amount, and it would take *** *** a few weeks to finalize the lien On November 8, 2017, the consumer called MsH***, who indicated she was still awaiting the final lien from the consumer’s health insurer. MsH*** contacted the *** *** again, who faxed a lien that day. The lien did not indicate it was a final lien and, regrettably, our adjuster believed additional bills might still be pending. On November 29, 2017, we reached an amicable settlement of the consumer’s bodily injury claim. The consumer subsequently executed a release, and we issued a payment to satisfy her claim We consider this matter resolved Our records do not reflect we failed to return any messages from the consumer, but we regret if that was the case. We expect our employees to provide accurate information in a courteous and professional manner, and we regret we did not meet our expectations in the consumer’s communication with us If you have any further questions, please contact Gail M*** at ###-###-####, fax at ###-###-####, or via e-mail at ***@geico.com Sincerely, Don R*** Regional Vice President
This will acknowledge receipt of your July 21, inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that on March 24, the above policy was established in the name of *** *** Jrto insure a *** with a rated location of
Wappingers Falls, NY 12590.On April 27, 2015, after a routine review was conducted by our Underwriting Department, the rated location for the above policy was adjusted to reflect a Brooklyn, NY address since our company’s findings indicate that the said location is the primary place of residency for the insured, and is therefore the primary location of our risk exposureA letter as well as revised policy paperwork was also sent to the mailing address on file notifying the insured of the reasons for the changeA copy of the letter is enclosed.To date, GEICO has not received sufficient documentation from the insured to unequivocally prove that the Wappingers Falls, NY location is currently his primary place of residencyThe submitted bank statements do not support a Wappingers Falls, NY rated location, and the insured’s paystub reflects New York City taxesThe insured was informed that the Brooklyn, NY rated location will be maintained unless unequivocal proof is provided to substantiate residency in Wappingers Falls, NY Our company does not accept lease agreements or a post office box as proof of residency.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,Brian O*** Executive Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The information about parts being available for my car is untrue. I spoke to *** at *** *** today and he confirmed that the lock set is unavailable and on backorder. I need a resolution to my claim now, not next month or next year. I have been without my car since June, and no reasonable person should have to be treated so poorly
Regards,
*** ***
August 1,
*** ***
Revdex.com
KSTREET NW 10TH FLOOR
WASHINGTON DC 20005-
Claim Number: ***
Insured: Thomas Ho
Date of Loss: 06/17/
Complainant: *** ***
Complaint Case: ***
Dear Ms***:
We are in receipt
of your letter dated July 24,
Our insured, Thomas Ho, filed a claim on June 18, On the same date, we completed our liability investigation, accepted fault for the damages incurred, and made the call to the complainant, *** ***, to explain the inspection processBased on his availability, we proceeded to schedule a field inspection for him and completed his initial estimate on July 11, We wrote an estimate for a supplemental damage item on July 18, 2017, while still at the shop for repairs
After completion of repairs, Mr*** picked up his vehicle from the shop on July 20, On July 21, 2017, Mr*** called to explain that the vehicle was jerking and that certain repairs that were on the estimate were not completed and he would be bringing it back into the shopOur local auto damage supervisor called him back the following day to review the concernsOur supervisor proceeded to work with the shop manager to explain the concerns and the expectationsFrom these conversations, the shop took ownership of the repair issues and had already spoken with the owner on the same day to slate a pickup of his vehicle on Monday, July while he was out of townOn July 22, 2017, our supervisor confirmed the aforementioned plan to explain the estimate process and the shop’s responsibility to correctly complete the repairs as outlinedMr*** confirmed that he had understood the process and had a complaint with the same shop on a prior, unrelated repairHe also confirmed that our adjuster kept him informed of the process of this claim
To acknowledge the specific items mentioned in the complaint letter:
• Shop verified they failed to replace the wheelThey had ordered it but failed to put that on the car
• Shop verified their repair to bed and refinish could have been better
• Shop told our adjuster that the alignment was done but mixed up the cars and never did the alignment initially
• Shop was not aware of the cob webs but they did take off the bed to paint it
As a resolution:
• Shop fixed the bed and refinish including paying for paintless dent repair to come in and repair unrelated dings to the bed
• Shop put new wheel on the vehicleOur local supervisor visually verified this Tuesday, July 25,
• Shop got alignment done on July 27, and was within specifications
• Brad (shop manager) kept Mr*** informed all week
• The shop completed corrective repairs
We have confirmed that Mr*** has picked up his vehicle on Saturday, July 29, and followed up with an email to the shop manager stating his satisfaction with the corrective repairs
Thank you for the opportunity to address your inquiryPlease let us know if you need anything further
Sincerely,
Matthew LM***
Assistant Vice President
Virginia Beach Regional Office
GEICO Indemnity Insurance Company
NAIC #***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because the issue still has not been resolvedOn August 4, 2017, I will make a second attempt to pick up my check at the location I went before at *** located at *** S *** Trail, West Palm Beach, FL A message was left on the South Florida Manager, Evan R***, at ###-###-#### on August 3, at 4:07pm in regards to picking up my checkI still have yet to speak with him after several attempts of calling and leaving voicemailsThe conversation with Cory P*** on August 3, was very disturbing where he was yelling and screaming in a very unprofessional mannerIt was difficult to really hear what he was saying because he kept talking over me, which I considered to be very disrespectfulI understand why he could not hear what I said, because he was not listeningAt no time during the discussion did I mention any medical claim because my son who was involved in the accident did not pursue the medical claimIt started but stopped which I already discussed with Beth StevensI want to make it clear that I am not disputing the total loss of the vehicle in the amount of $4,What I truly wanted to address was the length of time it has taken to get my money, the rental Car reimbursement and my $deductible taken out of my settlementI have gotten several calls which I answered except the one from Cory P*** on June 7, which I still have his voice mail on my phoneAll other calls were answered but they did not seem to go wellI believe strongly that a reputable company of over years like Geico should have more professional staff members with the proper training in the area of customer service, especially those in management positionsI have returned back to Geico after several years because the service was great as was the customer service staffMost of my family members are with GeicoI have experiences where a Geico representative spoke to me in rude and disrespectful manner over this incidentNot once have I been disrespectful to anyone throughout this whole ordealBeth Stevens apologized for the way she spoke to me during a call about the medical claim in which she spoke to me very nasty, the second was on Monday July 17, by an unknown female that I did not get her name, but after I told her that she was not going to speak to me in that manner she hung up and 3rd Cory P*** on August 1, I am very disappointment with the customer service and hope it can be improved with the proper trainingI would have thought all calls were recorded, but the way I have been spoken to on those occasions, prove to me otherwiseThank you and I hope I can now get everything settledI will be away on vacation and I hope we can come to a resolution with everything soonIt seems as though no one is willing to help resolve thisI would like a quick resolution and would prefer emails as well as phone calls from Geico to prevent any further delayPlease use my personal email ***Thank you.:
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I had never recieved any letter to send back to themFurthermore, they knew the law for North Carolina, as well as, the fact that it was not me driving the vehicleThey need to admit their fault and take care of meAs a veteran of the United States Marine Corps, it brings me great displeasure knowing that an insurance company cannot take care of their members, but instead turn the tables on them.
Regards,
*** ***
November 22, 2107Case ID: ***RE: *** ***I am in receipt of your correspondence
dated November 20, regarding the above-mentioned complainantI
am responding to your request for information as it speaks to policy
and billing concerns expressed in *** ***’s correspondence.After
reviewing *** ***’s concerns, I
reached out to our service supervisor and had him contact *** ***He
called *** *** and cancelled her policy flat and advised *** *** of
her refundHe also confirmed that her old policy was cancelled
effective 11/20/and sent a copy of the cancellation
confirmation*** *** was happy that a supervisor called her back
since she was not expecting a callback.I trust this satisfies the explanation
concerns revealed in *** ***’s complaint.Sincerely,Carole T***GEICO Insurance Agency, Inc
September 18,
*** ***
Revdex.com
K ST NW 10TH FLOOR
WASHINGTON DC 20005-
Customer ID No: ***
Dear *** ***:
We received your letter dated September 10, regarding the above noted customerWe have not included any personal identifying
information in our response as you requested
Our insured’s policy has been enrolled in Electronic Funds Transfer (EFT) since its inception dateThe payments are scheduled to be extracted on or around the 9th day of every month
On August 8, our insured called and spoke with an agent to update his banking information with the new routing numberAlthough our insured requested to have his August installment be processed with his new banking information, we were unable to stop the extraction that was already scheduled for August 9, using the prior routing number
Since the August 9, payment was not honored by our insured’s financial institution, a $returned payment fee was applied to his policy balanceThis fee is applied in accordance to the information provided to our insured at the time he enrolled in EFT
It is an expectation for our agents to inform the policyholder when the regularly scheduled payment is already in route to the bankSince this information was not conveyed to our insured when he called on August 8, 2017, we will remove the $return check fee from his policy balanceWe spoke to our insured and informed him of our decision
If there is any further investigation or documentation needed from GEICO, we will be more than happy to assistPlease feel free to contact Kim G***, at ###-###-####, extension ***
Sincerely,
Andrea B*** Assistant Vice President
GEICO Secure Insurance Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Even though Geico was finally able to make payment to *** (complaint was made before payment was issued) I am still unsatisfied with the entire processI was given a rental for one week only, knowing that the Ford Focus is still on my credit, I am unable to purchase another vehicle and I am still making payments for a car that was totaled due to the slow response from the companyI am not aware of Geico's policy with regards to rental vehicles, but I was under the impression the at-fault party needed to provided a vehicle till I could purchase one and/or close to making a purchaseThe rental car was returned within one week but payment was made in January!
Regards,
*** ***
January 25,
*** ***
Revdex.com
Consumer Affairs
K StNW, 10th Floor
Washington, DC 20005-
Re: Complaint ID: ***
Dear Ms***,
We received your correspondence dated January 19, 2017, regarding the above-noted consumerWe
have not included any personal identifying information in our response as you requested
Our chief objective at GEICO is to provide the highest quality service to our policyholders, so it is disappointing for us to hear that our insured felt our associates failed to provide this level of excellent service
Our insured purchased her policy effective July 8, Per Florida Statute, Section 627.744; an inspection was needed for our insured’s vehicle within days of inception of the policyWhen we did not receive the inspection, Comprehensive and Collision were removed effective August 8,
On August 11, 2016, our insured contacted us to advise she had completed the inspection within the first days of her policy startingWe advised we had not received the inspection and recommended to our insured to send a copy of the inspection so we could correct the policy
On September 9, 2016, our insured contacted us again regarding the inspectionOur Customer Service Representative contacted the inspection location at which our insured had the inspection completedThe inspection location was not able to find the inspection documentation at that timeWe advised our insured if she had a copy of the inspection, we could get the policy correctedOur insured advised she did not have a copy
Our insured contacted us later that day advising she had contacted the inspection location and they had found a copy of the inspectionOur insured advised the company would be sending the inspection to us
Our insured contacted us on September 20, 2016, regarding the inspection and requesting information on how her vehicle was insured due to her employment as a nanny
We had not received the inspection from the inspection locationOur Customer Service Representative contacted the inspection location and had them send a copy of the inspection while we were on the phone with them to resolve our insured's concern immediatelyThe inspection was received and the policy was corrected
Additionally, our representative attempted to get information regarding our insured’s employment as a nanny to ensure she was properly covered; however we were unable to get the information required at that time
Our Underwriting Department attempted to contact our insured on September 23, 2016, and sent a letter requesting information on the vehicle’s useWe did not get a response
On November 3, 2016, we attempted to contact our insured regarding the information requiredMoreover, we sent a Non-Renewal Letter November 7, 2016, to advise if we did not receive the information the policy would not be renewed effective January 8,
Our records indicate our insured accessed her policy online at 5:04am on January 18, Our insured contacted us at 10:14amOur insured advised she was not a nannyHer occupation was online teaching and she did not have a work commute
With the necessary information on file, we quoted a reissue of the policyThe policy was more expensive due to the lapse of insuranceMoreover, since the policy was restarting rather than continuing, a rate increase which would have occurred effective our insured’s July 8, 2017, renewal went into effect immediatelyOur insured was upset with the increase and requested to speak to a supervisor
Our insured spoke to a supervisor and stated she had contacted our local office in October regarding the initial business use questionnaireWe researched the information to confirm the contactUnfortunately, other than our Underwriting Department accessing the policy to process the non-renewal, we had no record of the policy being accessed until January 18,
We explained we had attempted to contact her in November to acquire the needed information, we sent the Non-Renewal Letter; however we had no record of a response from our insuredBased on that information, we would not be able to issue the policy without a lapse
Our insured advised she had not received a message from usShe advised we had a digit wrong in her phone numberShe requested a different supervisor contact her and disconnected the call
We contacted the number our insured provided in the previous call and were advised by our insured’s father that the number we dialed was his and our insured's phone number was the same as the phone number we had on file previously
With the discrepancies between the information we had available and our insured stating she had spoken to someone regarding the use of her vehicle, we reviewed the policy with our Management Staff for a possible exception to continue the policy without a lapseOn January 19, 2017, our Management Staff approved the exception as a courtesy
We attempted to contact our insured on January 19, 2017, in regards to the exception; however we were unsuccessful
We spoke to our insured on January 23, 2017, and we advised of the exception
We trust this information is sufficient to allow you to close your filePlease call Russell W***, Customer Service Director, at ###-###-####, if you have any further questions
Very Truly Yours,
Franklin KS***
Assistant Vice President
Thank you for your September 19, e-mail regarding *** ***’s complaintMrN*** asked that I respond on his behalf and I welcome the opportunity.We mailed Ms*** PIP Waiver Forms, on several occasions that needed to be completed, signed and returned to us in order to become
effective on the policyWe also offered to e-mail the form to her so that she could e-sign it and return it the same dayOur records show she declined that optionThe records also show it was fully explained to her the lower premium for waived PIP Coverage could only be applied after the completed and signed waiver form was returned to usThe form also contains instructions on how to fill it outThe signed form she returned did not have a PIP Coverage selected, making the form invalid and ineligible for the reduced premium in accordance with Maryland statute(s) and/or insurance regulation(s),Prior to filing this complaint with the Revdex.com, Ms*** filed the same complaint with Maryland's Insurance Regulatory Agency, the Maryland Insurance Administration (MIA)The MIA did a complete review of Ms***'s policy records and on June 20, issued a ruling that GEICO was not in violation of Maryland insurance law and had handled Ms***’s request for a lower Personal Injury Protection (PIP) coverage premium correctlyThe MIA's ruling gave Ms*** thirty days from the date of the ruling to file for a hearing before a judge if she disagreed with the decisionShe did not file for a hearingEnclosed is a copy of the MIA’s ruling with Ms***’s personal information redacted.Since Ms*** did not check Waived PIP Coverage (or any other PIP coverage) on the form, we were required by Maryland statute to provide the higher PIP coverage and charge the corresponding premium for the coverageMs*** still has an outstanding balance for the coverage we provided and we respectfully request she remit immediate payment in order to avoid additional collection action.Sincerely,Elizabeth C*** Underwriting Manager GEICO Insurance CompaniesEC/md
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I never SIGNED for these letters you speak of and Attorney *** will attest that he is and was never retained by me as my attorney If letters were sent to Attorney ***, I was not given them.I can attend any examination between October 26th through October 31st, 2015, if that is what is required to make good on the No Fault payment of these bills I requested a rescheduling of the first exam because of military training with the US Army Reserve.I am out of the U.Son business until October 23rd, 2015.Please schedule an exam anytime, anyplace within two hours of my home at * *** *** ***, Oneonta, NY between October 26th-October 31st and I will be glad to attend.Thank You
Regards,
*** *** Jr
Revdex.com:
I have reviewed the response from the business and will deal with the matter through the Utah Insurance Dept
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The business is not being truthful in regard to this complaintI never was asked to provide any driving record detailsThe online quoting process simply asks for your drivers license number and social security numberThere was never a request for me to provide my driving historyI assume that Geico pulls that information by requesting the DL # and the SS #They provided me with the quote of $which I paid in full and then days later after I had purchased, they said I owed an additional $due to their oversight and failure to properly check into my driving recordThis is a bad business action and is very improper to doThey pulled a bait and switch of a sortI am requesting a full refund in the amount of $or I will NOT accept this responseI will be contacting the Chicago Tribune today in regards to this and also *** News team investigator who can report this type of bad business activityI will also be doing ***, ***, ***, ** *** etc to report this as wellI received a call from a Geico representative whom was very short and rude with me and suggested that I may not be able to readThis company is very dishonest and unless I am provided with this refund of $- I will be further reporting this occurrence.
Regards,
*** ***