Dear *** ***:Thank you for your recent inquiry. *** *** rented a vehicle from his friend, *** ***, and he is asking to be reimbursed for the amount that *** *** charged for the rentalIt is our understanding *** *** has not issued any payments to *** *** for the
rental. As *** *** has not incurred any rental costs, we cannot issue payment to him under the rental reimbursement coverage on his policy. Instead, we have issued payment directly to *** ***. It is our position that we have fulfilled our obligations under the terms of *** ***'s policy by issuing payment to *** ***.If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:nothing has changed. The company did not inform me of this change, my son did not drive the car and I did not authorize that he be added to my policy. I am now also requesting additional charges be sent against Geico for unfair treatment and harassment, and to make certain that this complaint is made publicly available to all future customers, and that they inform all future customers of this policy before they sign up for insurance with them so that consumers are aware of what they are signing up for ahead of timeIt is not fair to change the rules as they go if customers are not aware and are not given any say in what they are chargedIn my eyes, this is abuse of power and should not be legally allowed to continue for anyone - without the consumers awareness of the policy and their prior consent. I changed my policy to another provider as I felt that this was abusive.Thank you!
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: no excuse for this behavior or type of actionHow about you fix your system so this doesn't happen to me or anyone else ever againThis, I reported you to Revdex.com.
Regards,
*** ***
We are in receipt of your second follow up letter received on May 10, This letter is in response to your inquiry.A GEICO supervisor reinspected Mr***’s motorcycle after the repairs were completed on Monday, May 16, GEICO agreed to repair an additional chip in the fuel tank and fairing, GEICO is finalizing supplemental damage amount when the repair facility employee returns MondayMr*** is satisfied with the outcome and understands the next steps in the process.Thank you for the opportunity to address your inquiryPlease let us know if you need anything further.Sincerely,Matthew LM***
See attached pdf for official copy of our response Dear MsTilghman: We have received your letter requesting additional assistance on behalf of *** ***. I welcome the opportunity to further respond to her concerns. It is our goal to design our website to be user friendly and easy for our customers to process their online transactions. We do recognize that on August 4, 2016, it was Ms***’s intention to postpone her August 14, payment to August 20, 2016; however, she mistakenly processed an additional payment instead. Upon her automatic payment processing on August 14, 2016, Ms***’s policy was paid in full. Since her policy was paid in full when the second payment was processed on August 20, 2016, I have authorized an exception to reimburse Ms*** of the $overdraft fees she received from her bank. We genuinely value Ms***’s business, and it is very important that we continue to exceed her expectations with every interaction you have with our company. I hope this information is helpful in resolving her concerns. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension
July 17,
*** ***
Revdex.com of Metro Washington DC & Eastern Pennsylvania
K Street NW, 10th Floor
Washington, DC 20005-
RE: File Number: ***
Dear Ms***:
Thank you for your letter of July 10, regarding the
above consumer’s claim
On May 17, 2017, the consumer was involved in a collision loss and the loss was subsequently reported to us on May 18, On May 22, 2017, we prepared a repair estimate for the consumer’s vehicle totaling $6,We inadvertently issued a payment for the repair estimate, minus the consumer’s deductible, to the consumer’s body shop of choice, Palm Beach ***We quickly recognized this error, communicated the error to the consumer, and took action to correct the payment immediately
Our estimate for repairs exceeded the actual cash value of the vehicleAs a result, we deemed the consumer’s vehicle to be a total lossDuring our inspection of the vehicle, we were unable to obtain the vehicle’s current mileage, which is necessary to determine the vehicle’s value, due to loss of functionality from damages sustained during the collision lossWe communicated to the consumer we would attempt to gain the mileage after the vehicle was relocated to the salvage yard, where additional tools would be at our disposalOn June 1, 2017, we obtained the current mileage for the vehicle and assessed the consumer’s vehicle to have an actual cash value of $5,After applying applicable sales tax of $and taking into account the consumer’s $collision deductible, we reached a final settlement amount of $4,and communicated this information to the consumer
On June 2017, we agreed to meet the consumer at Palm Beach *** to complete the settlement processUpon the consumer’s arrival, our adjuster was assisting another customer and the consumer advised she was not able to wait and left the shop’s officeBetween June 7, and June 12, 2017, our claim file notes three attempts to contact the consumer to schedule a new date and time to complete the settlement
We apologize our level of communication did not meet the consumer’s expectationTo date, we have not received a response from the consumer regarding settling the claimWe are happy to complete the settlement at the consumer’s earliest convenienceIn addition, we will review any additional rental vehicle invoices for potential reimbursement
If you have any further questions, please feel free to contact our South Florida Manager, Evan R***, at ###-###-####
Very truly yours,
Kim O***
Assistant Vice President
KO/sdh
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I still have to pay a feeNone of this was explained on the initial phone call to make changesIf the representative would have informed me of the charges and the changes that would be affected by the charges, I may not would have made any changes at all, because my policy was already paid up to date and currentThe representative did not inform me there was a charge to add a driverShe did not inform me, I would have to pay any charges for anythingI am very upset because I have been a loyal customer to Geico for yearsAND I HAVE NEVER FILED A CLAIM!!!! I have a good driving record, as well as, a good payment history!! They chose to dishonor my loyalty by adding unnecessary charges to my accountI could understand if a claim was filed when I added a driver or something happened during those daysBut to be honest, the reason I removed the additions was because they wanted me to pay $by July 31stThat's a lot of money for one monthThat is why I called back to have the policy changedI found a company that was willing to take monthly payments on my new truckIf that was the policy to charge me per day, a set amount should have been established at the beginning to the conversation with the representative so that I would know all charges up frontInstead they just added all those misccharges, and expect me, the customer, to paywith no questionsThat is not how you handle business!!! I will let everyone I know exactly how Geico handles business on all of my Social media pagesas well as there pagesAnd my vehicles will be insured with an another company that will appreciate my loyalty and good payment history
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: my husband did not only run over stationary rocks in the roadThere was a landslide and it was storming very badlyEvery individual I have even spoke with at Geico has had a different version of this accident, none of which are accurateThe damage did not just happen coincidentallyIn addition: *** mechanics stated that it was impossible to completely rule out this accident as causing the blown turbo (that worked perfectly up until the accident)It is not fair that I pay monthly for a service that does not follow through with their insurance if there is any doubt in the situation.
Regards,
*** ***
December 29,
Revdex.com
Attn: *** ***
K StNW, 10th Floor
Washington, D.C20005-
Re: Customer Name: *** ***
Case Number: ***
Company Name: GEICO County Mutual Insurance Company
Policy Number: ***
Dear Ms***:
This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply
We regret Mr*** has had a difficult experience with our companyMr***’s comments have been reviewed by the appropriate management staff for training development purposes
Mr*** discussed the policy several times with our Customer Service and Claims representatives regarding the vehicle coverageA Customer Service Representative reviewed the policy with Mr***, on November 28, 2015, and requested a copy of his prior policy showing the applicable coverageMr*** provided the documentation, which resolved the concern, yet then filed the first Revdex.com complaintMr***’s Revdex.com action then escalated the situation to the attention of the GEICO management staff
Mr***’s policy and the prior coverage documentation he provided were reviewedIt was determined a human error was made; therefore, the policy was corrected and coverage was afforded for the loss date of November 21, Our associate, Marie B***, called Mr***, on December 1, MsB*** apologized for our mistake and advised Mr*** we would honor the claim
MsB*** advised Mr*** a Claims associate would be contacting him to begin the repair processMr*** advised he had already placed his vehicle in a repair facility to begin the repair process, prior to our contacting him advising we would honor the claimMsB*** restated a Claims associate would be reaching out to him to assist with the claim handling
GEICO responded to the Mr***’s complaints to the Texas Department of Insurance and the Revdex.comResponses were dated December 18, 2015, December 16, and December 1,
Our Claims department has adjusted Mr***’s vehicle and authorized the necessary repairsWe are unable to provide any inconvenience or emotional compensation to Mr***
We trust this information will allow you to completely close your file
If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***
Sincerely,
Robert MM***
Senior Vice President
Cc: *** ***
*** *** **
Frisco TX 75035-
June 26, *** *** Revdex.com of Metropolitan W***gton DC K Street NW, 10th Floor W***gton, DC 20005- Regarding: ***
*** Policy: *** Revdex.com File Number: *** Dear *** ***: We have received your letter requesting assistance on behalf of *** ***. I welcome the opportunity to respond to his concerns I am sorry to hear about the difficulty *** *** is experiencing in relation to his auto policy. *** *** has been insured with us under policy number *** since March 20, 2011. On May 17, 2017, *** *** contacted us and requested to add a *** to his policy. The vehicle was added to his policy with Liability coverages, as well as Comprehensive coverage and Emergency Road Service (ERS). It is our standard procedure for our agents to offer Comprehensive coverage and ERS to our policyholders when they request to add a vehicle to their policy with Liability coverages only. It is our position that the agent assisting *** *** would not have included additional coverages without obtaining his approval Despite this, we do recognize that there may have been a misunderstanding and it is possible that *** *** was not aware these additional coverages were included. Therefore, as a courtesy to *** ***, we have backdated removing Comprehensive coverage and ERS from his policy to May 18, 2017. *** ***’s remaining policy balance has been adjusted to $with two remaining monthly payments of $on July 18th, and $on August 18th. I hope this information is helpful in resolving *** ***’s concerns. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension *** Sincerely, Maria S*** Assistant Vice President GEICO Indemnity Company NAIC: ***
November 27,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER:
***
DATE OF LOSS: June 8,
COMPANY: GEICO County Mutual Insurance Company
Dear *** ***:
Thank you for your letter of November 20,
GEICO was notified of this loss by our insured, *** ***, on June 9, From June to July 24, 2017, GEICO’s theft and investigation teams worked to locate the stolen vehicleOn July 25, 2017, when the vehicle was, at the time, considered non-recoverable, Total Theft Examiner Michael O*** contacted *** *** to review the total loss valuation process
On August 29, 2017, the valuation was accepted by *** *** because the vehicle was considered non-recoverable at the time*** *** was informed that GEICO would be unable to issue payment until all necessary title transfer documents were signed and returned to GEICO
On September 11, 2017, law enforcement recovered the stolen vehicle in Dallas, TX in apparent good condition with little damageBecause the vehicle was recovered and because payment to the lienholder had not yet been issued, the total loss status on the claim was changed*** *** was called by MrO*** on September 11, to review the changeThere was no answer and a voicemail was left*** *** was called again on September 12, and updated on the claim status
On September 12, 2017, a tow was scheduled to move the vehicle from Dallas, TX to *** ***’s new home in the Houston areaOn October 16, 2017, Auto Damage Adjuster Ronald B*** reviewed the repair estimate with *** *** ***’ *** advisor, ***It was determined that the vehicle would need an entire new lock set and re-keyOn October 18, 2017, MrB*** informed *** *** about the need for a new lock set and re-keyThe repair facility was instructed to contact GEICO upon receipt of the parts, as the cost of the necessary parts was not available at the time
On November 6, 2017, MrB*** attempted to obtain an update from *** at *** *** *** but was unsuccessfulMrB*** then advised *** *** the repair delay was likely due to the part needing to be ordered by VIN directly from the manufacturer, which is in Europe
On November 21, 2017, Auto Damage Supervisor Daniel M*** contacted *** at *** *** *** and reviewed the file*** advised MrM*** the part needed had been successfully orderedSome of the parts had arrived at the repair facility, and others were awaiting arrivalMrM*** attempted to review this update with *** ***, but there was no answerA voicemail was left explaining the update, and MrM*** left his contact information for future inquiriesOn November 22, 2017, MrM*** confirmed the repair facility did not yet have the prices for the needed partsHe again instructed them to request a supplement when they were ready for GEICO to authorize payment
We apologize for the time it has taken to resolve the repair issue, and it is our intention to cover a reasonable amount for the necessary repairsWe have been assured by the repair facility the parts have been ordered, and we will authorize payment as soon as we are presented with a cost
If there are any further questions, please feel free to contact Claims Manager Chris C*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
December 20, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: *** Insured: *** *** Policy Number: *** NAIC: ***-GEICO Dear *** ***: Thank you for your recent inquiry dated December 18, 2017. I certainly understand *** ***’s frustration and apologize for any inconvenience this situation has causedI welcome the opportunity to discuss her prior policy concerns Our records indicate on May 16, 2017, *** *** contacted GEICO and inquired about ridesharing coverage for the ***At that time, the agent advised *** *** that her family auto policy doesn’t cover vehicles that are used for ridesharing or “for hire.” *** *** advised she understood and declined being transferred to GEICO’s Commercial Department for a quote On May 19, 2017, an email was sent to **and *** *** at ***@***.com requesting them to contact GEICO’s underwriting departmentOn November 9, 2017, the policy was reviewed by the underwriting departmentAt that time, the decision was made to non-renew the *** ***On November 13, 2017, a non-renewal letter was sent to *** *** Post Office Receipt Secured advising that due to the *** being used to carry passengers for hire or compensation, the vehicle would be terminated from the policy effective December 15, at 12:a.m On November 24, 2017, *** *** contacted GEICO due to the non-renewal of the ***. *** *** was advised to send in documentation on company letterhead proving that he was no longer driving for the ridesharing companyOn November 27, GEICO received the documentation *** *** providedOn November 29, 2017, *** *** contacted GEICO’s customer service departmentAt that time, the agent added the vehicle back to policy as of December 15, 2017, the non-renewal date, with the information *** *** provided On December 4, 2017, GEICO’s underwriting department reviewed the policyAt that time, the underwriter removed the *** from the policy as of December 15, in errorWe apologize for our error and have provided the appropriate feedback to ensure this does not happen again in the future On December 16, 2017, **and *** *** requested to cancel the policyA refund of $was credited to their account ending in on December 20, Again, I apologize for any inconvenience and frustration this situation has caused **and *** *** and appreciate their past tenure as GEICO customersI hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 7:a.mto 3:p.mEST Sincerely, Lauren R*** AVP, Underwriting
July 14, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ###-###-####
RE: *** Insured: *** *** Policy Number: *** NAIC: ***-GEICO Dear Ms***: Thank you for your recent inquiry dated July 8, 2016. I welcome the opportunity to discuss Ms***’s automobile policy concerns On April 20, 2016, Ms***’s policy renewed with a six month premium of $ On June 30, 2016, Ms*** contacted GEICO to add a *** and her fiancé, *** ***, to the policyAt that time Ms*** also adjusted the usage on her ***, added Comprehensive with a $deductible, Emergency Road Service, and Rental ReimbursementThis adjusted her total six month premium to $2,effective July 1, On July 7, 2016, Ms*** removed the *** from the policyShe also provided proof of other insurance for *** *** with an effective date of July 7, During the conversation with Ms*** also advised that she drives the *** *** for pleasure purposes about ten thousand miles per yearBased on the information Ms*** provided *** *** was updated to having other insurance and the usage of her *** *** was updated adjusting her six month premium to $1, On July 7, 2016, Ms*** contacted a GEICO supervisor and requested that the outstanding balance of $be adjustedMs*** advised that she did not request the addition of Comprehensive, Emergency Road Service, and Rental Reimbursement to the *** on June 30, As an exception the coverages were removed from the Pontic effective July 1, adjusting her six month premium to $ Currently, Ms*** has a payment of $due on July 22, Included in Ms***’s outstanding balance is a charge of $for coverage provided by the policy for the *** and *** *** from July 1, until July 7, along with a charge of $for the changes that she made to the usage of her *** *** on July 7, until the renewal date of October 20, 2016. If Ms*** provides proof that the *** and *** *** had other coverage prior to July 7, 2016, we will review to backdate their removal from the policyThis information can be faxed to ###-###-#### I apologize for any inconvenience or frustration this situation has caused Ms*** and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 8:a.mto 3:p.mEST Sincerely, John JL*** AVP, Underwriting Tell us why here
Dear Ms***: Thank you for your recent inquiry. Theft Supervisor Michael M*** tried to reach Ms*** on October 12, to discuss her concerns but was only able to leave a message. We are still in the process of investigating Ms***'s theft claimOnce our investigation
is complete, if we agree to afford coverage for the loss, we will issue payment for the towing fees and the damage to the vehicle Please be advised that the coverage limit for personal effects is $200.00; therefore, we are unable to issue any payments in excess of $for any personal items in the vehicle at the time of the theft. If you have any questions, please contact Claims Manager Michael L***. He can be reached at ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Information provided from Geico was small summary of a conversation and not a resolutionI was contacted yesterday and informed my policy could be back datedHowever, this would require payment to be made to the mortgage company for each day not insuredThis would be a large amount which does not resolve the issueA contractor has checked the concerns expressed by Geico, to include cracks in the exterior stucco, four cracked tiles in the rear bathroom, cracked garage floor, and cracked outdoor cement padExterior stucco cracks and garage floor cracks are the two MOST COMMON issues in Florida homesIf Geico refused to insure homeowners for these two issues, the company would be out of businessThe tiles in the bathroom have been removedThere is no signs of foundation issuesLastly, the cracked outdoor cement pad, which was never mentioned until I filed a complaint (appears the company is just trying to find reasons to cancel the insurance), was added by the previous homeowner and is not part of the foundationGeico was provided the inspection information (which should not have been requested by company) two days prior to the purchase of the homeAny concerns should have been expressed prior to the purchase of the policy.
Regards,
*** ***
October 17,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: ***
Policy#: ***
Dear Ms***:
This will acknowledge receipt of your
October 11, inquiry regarding the above referenced private passenger automobile insurance policy
Our records show that on September 21, a notice of cancellation for nonpayment of premium was mailed to the named insured at the address on file indicating a cancellation date of October 7, because GEICO did not receive a past due premium installment payment of $by its September 20, due dateThe policy was subsequently cancelled for nonpayment of premium on October 7, since the minimum required payment was not received by the indicated cancellation dateThe cancellation also resulted in an outstanding earned premium balance of $since the policy was not paid up to the October 7, cancellation dateEnclosed are copies of the premium installment bill that was issued on September 6, 2016, the notice of cancellation dated September 21, 2016, and its proof of mailing
On October 10, Mr*** contacted GEICO via our company’s website and requested to reissue the cancelled policyUpon evaluating the current underwriting factors for Mr***, including the lapse in coverage, the policy no longer qualified for its prior placement in our preferred company, GEICO General Insurance CompanyMr*** was then provided with a premium quote for the appropriate policy placement, which he accepted and submitted the required down payment in order to establish a new policy (***) with an effective date of October 11,
It is GEICO’s position that Mr*** is receiving the best rate that our company can offer him at this time based on his current underwriting factorsAs a result, GEICO is unable to comply with the insured’s request to reinstate the old policy at the previously provided rate
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record
If you require further assistance with this matter, please contact the undersigned at ###-###-####
Very truly yours,
Brian O***
Executive Office
Heather M*** Assistant Vice President April 19, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint ID: *** Dear *** ***, We received your correspondence dated April 12, We have not included any personal identifying information in our response. We regret our insured has rejected our previous response. However, our decision has not changed Our insured obtained multiple quotes online at geico.com, prior to purchasing a policy effective April 13, 2017. On February 8, 2017, our insured completed the original quote online in which we ask whether any driver had any 1) accidents (regardless of fault) in the last years, 2) Traffic tickets in the last years 3) DUIs in the last years, and 4) Suspensions or Revocations in the last yearsOur insured selected the no in response to this question and we have included a copy of this page viewed by our customer. On March 28, 2017, our insured pulled that same quote up online and subsequently agreed to set the policy up on April 13, 2017. We apologize for any inconvenience that has occurred. We advise our applicants that we review consumer reports to confirm their driving history and the rate may change. Regrettably, our insured did not disclose an accident which occurred May 23, The policy was reviewed by our underwriting department. We discovered the additional activity and updated the policy accordingly, increasing the premium to $851.05. If you have any further questions, please contact Joy K*** at ###-###-#### or ***@geico.com. Sincerely, Heather M*** Assistant Vice President Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is disgusting an not 100% accurate as a side GEICO my last claim I have repeatedly contacted you and you have done nothing My car was NEVER fixed nor was my floor mats given back to me that the collison shop you semt me to corrected either of these I have called you multiple times for help, the shop never replied You did NOT completed due diligence on my repair yet you have the nerve to charge outrageous charges for insurance that payment was sent and you did not get that is why I called pay on 10/which you neglect to accurately note the calls that day DISGUSTED with GEICO - I was forced to pay that on 10/I had no insurance because of you cancelling me
Regards,
*** ***
Tell us why here
Date : November 27,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: ***
Policy#: ***
Dear *** ***:
This will acknowledge receipt of your November 20, inquiry regarding the above referenced private passenger automobile insurance policyPer your written notification, the named insured has rejected our response to their initial complaint to the Revdex.com
We have carefully reviewed the named insured’s concern regarding the revision of the rating symbol for the *** *** VIN - ***We use the symbols determined by an organization called Insurance Services Office (ISO)This is an independent organization that conducts research on vehicles to determine their appropriate rating symbolsInsurance companies report claim data for Comprehensive and Collision losses to ISOThe information is then compiled by ISO and they categorize vehicles of similar type and cost newPeriodically this organization reviews already established symbols to make sure they are accurateAs a result, symbol changes can occasionally happen causing premiums to either increase, decrease or remain the sameUnfortunately in the case of the *** ***, the revision resulted in an increase
With regard to the loss occurring on October 19, 2017, the named insured did not agree with a split liability decision which found each driver to be 50% responsible for the lossUpon review we find this decision to be justified based on the information provided by the driver’s involved*** *** reports she was hit from behind by the other driver while the claimant reports that *** *** rolled back into their vehicleAbsent any independent witnesses there is no way to determine which statement is more accurateAs such, the liability decision will stand
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record
If you require further assistance with this matter, please contact the undersigned at ###-###-####
Sincerely,
Scott D*** Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is reference to CLAIM # 1*** DrMS***I wasn't clear as to the offerAll I ever wanted was fairnessGeico hasn't been honest with you, They have no intention of supporting my claimMrMichael L*** has my cell and hasn't used it it is I who keeps my claim This incident occurred On Aug this year , they keep static of the investigation is still ongoingHowever , now my fiancé and my had to meet with another adjuster and he want proof of my fiancé ride to work , this has nothing to do with my claim clearlyMy vehicle was stolen and not recovered for nearly a month, They have now listed my claim from theft to vandalismThis is enoughA police report was taken
I would like to be reimburse tow fees and a few vehicle repairs , not to mention the limit of personal items stolenI have been a valued customer for yearsNow Ive had enoughThank you very much *** ***
Dear *** ***:Thank you for your recent inquiry. *** *** rented a vehicle from his friend, *** ***, and he is asking to be reimbursed for the amount that *** *** charged for the rentalIt is our understanding *** *** has not issued any payments to *** *** for the
rental. As *** *** has not incurred any rental costs, we cannot issue payment to him under the rental reimbursement coverage on his policy. Instead, we have issued payment directly to *** ***. It is our position that we have fulfilled our obligations under the terms of *** ***'s policy by issuing payment to *** ***.If you have any questions, please contact Nalini K***, Claims Manager, at ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:nothing has changed. The company did not inform me of this change, my son did not drive the car and I did not authorize that he be added to my policy. I am now also requesting additional charges be sent against Geico for unfair treatment and harassment, and to make certain that this complaint is made publicly available to all future customers, and that they inform all future customers of this policy before they sign up for insurance with them so that consumers are aware of what they are signing up for ahead of timeIt is not fair to change the rules as they go if customers are not aware and are not given any say in what they are chargedIn my eyes, this is abuse of power and should not be legally allowed to continue for anyone - without the consumers awareness of the policy and their prior consent. I changed my policy to another provider as I felt that this was abusive.Thank you!
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: no excuse for this behavior or type of actionHow about you fix your system so this doesn't happen to me or anyone else ever againThis, I reported you to Revdex.com.
Regards,
*** ***
We are in receipt of your second follow up letter received on May 10, This letter is in response to your inquiry.A GEICO supervisor reinspected Mr***’s motorcycle after the repairs were completed on Monday, May 16, GEICO agreed to repair an additional chip in the fuel tank and fairing, GEICO is finalizing supplemental damage amount when the repair facility employee returns MondayMr*** is satisfied with the outcome and understands the next steps in the process.Thank you for the opportunity to address your inquiryPlease let us know if you need anything further.Sincerely,Matthew LM***
See attached pdf for official copy of our response Dear MsTilghman: We have received your letter requesting additional assistance on behalf of *** ***. I welcome the opportunity to further respond to her concerns. It is our goal to design our website to be user friendly and easy for our customers to process their online transactions. We do recognize that on August 4, 2016, it was Ms***’s intention to postpone her August 14, payment to August 20, 2016; however, she mistakenly processed an additional payment instead. Upon her automatic payment processing on August 14, 2016, Ms***’s policy was paid in full. Since her policy was paid in full when the second payment was processed on August 20, 2016, I have authorized an exception to reimburse Ms*** of the $overdraft fees she received from her bank. We genuinely value Ms***’s business, and it is very important that we continue to exceed her expectations with every interaction you have with our company. I hope this information is helpful in resolving her concerns. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension
July 17,
*** ***
Revdex.com of Metro Washington DC & Eastern Pennsylvania
K Street NW, 10th Floor
Washington, DC 20005-
RE: File Number: ***
Dear Ms***:
Thank you for your letter of July 10, regarding the
above consumer’s claim
On May 17, 2017, the consumer was involved in a collision loss and the loss was subsequently reported to us on May 18, On May 22, 2017, we prepared a repair estimate for the consumer’s vehicle totaling $6,We inadvertently issued a payment for the repair estimate, minus the consumer’s deductible, to the consumer’s body shop of choice, Palm Beach ***We quickly recognized this error, communicated the error to the consumer, and took action to correct the payment immediately
Our estimate for repairs exceeded the actual cash value of the vehicleAs a result, we deemed the consumer’s vehicle to be a total lossDuring our inspection of the vehicle, we were unable to obtain the vehicle’s current mileage, which is necessary to determine the vehicle’s value, due to loss of functionality from damages sustained during the collision lossWe communicated to the consumer we would attempt to gain the mileage after the vehicle was relocated to the salvage yard, where additional tools would be at our disposalOn June 1, 2017, we obtained the current mileage for the vehicle and assessed the consumer’s vehicle to have an actual cash value of $5,After applying applicable sales tax of $and taking into account the consumer’s $collision deductible, we reached a final settlement amount of $4,and communicated this information to the consumer
On June 2017, we agreed to meet the consumer at Palm Beach *** to complete the settlement processUpon the consumer’s arrival, our adjuster was assisting another customer and the consumer advised she was not able to wait and left the shop’s officeBetween June 7, and June 12, 2017, our claim file notes three attempts to contact the consumer to schedule a new date and time to complete the settlement
We apologize our level of communication did not meet the consumer’s expectationTo date, we have not received a response from the consumer regarding settling the claimWe are happy to complete the settlement at the consumer’s earliest convenienceIn addition, we will review any additional rental vehicle invoices for potential reimbursement
If you have any further questions, please feel free to contact our South Florida Manager, Evan R***, at ###-###-####
Very truly yours,
Kim O***
Assistant Vice President
KO/sdh
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I still have to pay a feeNone of this was explained on the initial phone call to make changesIf the representative would have informed me of the charges and the changes that would be affected by the charges, I may not would have made any changes at all, because my policy was already paid up to date and currentThe representative did not inform me there was a charge to add a driverShe did not inform me, I would have to pay any charges for anythingI am very upset because I have been a loyal customer to Geico for yearsAND I HAVE NEVER FILED A CLAIM!!!! I have a good driving record, as well as, a good payment history!! They chose to dishonor my loyalty by adding unnecessary charges to my accountI could understand if a claim was filed when I added a driver or something happened during those daysBut to be honest, the reason I removed the additions was because they wanted me to pay $by July 31stThat's a lot of money for one monthThat is why I called back to have the policy changedI found a company that was willing to take monthly payments on my new truckIf that was the policy to charge me per day, a set amount should have been established at the beginning to the conversation with the representative so that I would know all charges up frontInstead they just added all those misccharges, and expect me, the customer, to paywith no questionsThat is not how you handle business!!! I will let everyone I know exactly how Geico handles business on all of my Social media pagesas well as there pagesAnd my vehicles will be insured with an another company that will appreciate my loyalty and good payment history
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: my husband did not only run over stationary rocks in the roadThere was a landslide and it was storming very badlyEvery individual I have even spoke with at Geico has had a different version of this accident, none of which are accurateThe damage did not just happen coincidentallyIn addition: *** mechanics stated that it was impossible to completely rule out this accident as causing the blown turbo (that worked perfectly up until the accident)It is not fair that I pay monthly for a service that does not follow through with their insurance if there is any doubt in the situation.
Regards,
*** ***
December 29,
Revdex.com
Attn: *** ***
K StNW, 10th Floor
Washington, D.C20005-
Re: Customer Name: *** ***
Case Number: ***
Company Name: GEICO County Mutual Insurance Company
Policy Number: ***
Dear Ms***:
This is in response to your correspondence received in our Washington, D.CExecutive OfficesIt was referred to the Dallas, TX Regional Office for a reply
We regret Mr*** has had a difficult experience with our companyMr***’s comments have been reviewed by the appropriate management staff for training development purposes
Mr*** discussed the policy several times with our Customer Service and Claims representatives regarding the vehicle coverageA Customer Service Representative reviewed the policy with Mr***, on November 28, 2015, and requested a copy of his prior policy showing the applicable coverageMr*** provided the documentation, which resolved the concern, yet then filed the first Revdex.com complaintMr***’s Revdex.com action then escalated the situation to the attention of the GEICO management staff
Mr***’s policy and the prior coverage documentation he provided were reviewedIt was determined a human error was made; therefore, the policy was corrected and coverage was afforded for the loss date of November 21, Our associate, Marie B***, called Mr***, on December 1, MsB*** apologized for our mistake and advised Mr*** we would honor the claim
MsB*** advised Mr*** a Claims associate would be contacting him to begin the repair processMr*** advised he had already placed his vehicle in a repair facility to begin the repair process, prior to our contacting him advising we would honor the claimMsB*** restated a Claims associate would be reaching out to him to assist with the claim handling
GEICO responded to the Mr***’s complaints to the Texas Department of Insurance and the Revdex.comResponses were dated December 18, 2015, December 16, and December 1,
Our Claims department has adjusted Mr***’s vehicle and authorized the necessary repairsWe are unable to provide any inconvenience or emotional compensation to Mr***
We trust this information will allow you to completely close your file
If you need additional information, please contact Patti K*** by telephone at ###-###-####, from 8:am to 4:pm CST, or by email at ***
Sincerely,
Robert MM***
Senior Vice President
Cc: *** ***
*** *** **
Frisco TX 75035-
June 26, *** *** Revdex.com of Metropolitan W***gton DC K Street NW, 10th Floor W***gton, DC 20005- Regarding: ***
*** Policy: *** Revdex.com File Number: *** Dear *** ***: We have received your letter requesting assistance on behalf of *** ***. I welcome the opportunity to respond to his concerns I am sorry to hear about the difficulty *** *** is experiencing in relation to his auto policy. *** *** has been insured with us under policy number *** since March 20, 2011. On May 17, 2017, *** *** contacted us and requested to add a *** to his policy. The vehicle was added to his policy with Liability coverages, as well as Comprehensive coverage and Emergency Road Service (ERS). It is our standard procedure for our agents to offer Comprehensive coverage and ERS to our policyholders when they request to add a vehicle to their policy with Liability coverages only. It is our position that the agent assisting *** *** would not have included additional coverages without obtaining his approval Despite this, we do recognize that there may have been a misunderstanding and it is possible that *** *** was not aware these additional coverages were included. Therefore, as a courtesy to *** ***, we have backdated removing Comprehensive coverage and ERS from his policy to May 18, 2017. *** ***’s remaining policy balance has been adjusted to $with two remaining monthly payments of $on July 18th, and $on August 18th. I hope this information is helpful in resolving *** ***’s concerns. If you have any additional questions please contact my associate, Phillip K***, at ###-###-####, extension *** Sincerely, Maria S*** Assistant Vice President GEICO Indemnity Company NAIC: ***
November 27,
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
K StNW, 10th floor
P.OBox
Washington, DC 20005-
Attention: *** ***
RE: CASE NUMBER: ***
COMPLAINANT: *** ***
CLAIM NUMBER:
***
DATE OF LOSS: June 8,
COMPANY: GEICO County Mutual Insurance Company
Dear *** ***:
Thank you for your letter of November 20,
GEICO was notified of this loss by our insured, *** ***, on June 9, From June to July 24, 2017, GEICO’s theft and investigation teams worked to locate the stolen vehicleOn July 25, 2017, when the vehicle was, at the time, considered non-recoverable, Total Theft Examiner Michael O*** contacted *** *** to review the total loss valuation process
On August 29, 2017, the valuation was accepted by *** *** because the vehicle was considered non-recoverable at the time*** *** was informed that GEICO would be unable to issue payment until all necessary title transfer documents were signed and returned to GEICO
On September 11, 2017, law enforcement recovered the stolen vehicle in Dallas, TX in apparent good condition with little damageBecause the vehicle was recovered and because payment to the lienholder had not yet been issued, the total loss status on the claim was changed*** *** was called by MrO*** on September 11, to review the changeThere was no answer and a voicemail was left*** *** was called again on September 12, and updated on the claim status
On September 12, 2017, a tow was scheduled to move the vehicle from Dallas, TX to *** ***’s new home in the Houston areaOn October 16, 2017, Auto Damage Adjuster Ronald B*** reviewed the repair estimate with *** *** ***’ *** advisor, ***It was determined that the vehicle would need an entire new lock set and re-keyOn October 18, 2017, MrB*** informed *** *** about the need for a new lock set and re-keyThe repair facility was instructed to contact GEICO upon receipt of the parts, as the cost of the necessary parts was not available at the time
On November 6, 2017, MrB*** attempted to obtain an update from *** at *** *** *** but was unsuccessfulMrB*** then advised *** *** the repair delay was likely due to the part needing to be ordered by VIN directly from the manufacturer, which is in Europe
On November 21, 2017, Auto Damage Supervisor Daniel M*** contacted *** at *** *** *** and reviewed the file*** advised MrM*** the part needed had been successfully orderedSome of the parts had arrived at the repair facility, and others were awaiting arrivalMrM*** attempted to review this update with *** ***, but there was no answerA voicemail was left explaining the update, and MrM*** left his contact information for future inquiriesOn November 22, 2017, MrM*** confirmed the repair facility did not yet have the prices for the needed partsHe again instructed them to request a supplement when they were ready for GEICO to authorize payment
We apologize for the time it has taken to resolve the repair issue, and it is our intention to cover a reasonable amount for the necessary repairsWe have been assured by the repair facility the parts have been ordered, and we will authorize payment as soon as we are presented with a cost
If there are any further questions, please feel free to contact Claims Manager Chris C*** at ###-###-####
Sincerely,
Paul M*** Assistant Vice President
December 20, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania
RE: *** Insured: *** *** Policy Number: *** NAIC: ***-GEICO Dear *** ***: Thank you for your recent inquiry dated December 18, 2017. I certainly understand *** ***’s frustration and apologize for any inconvenience this situation has causedI welcome the opportunity to discuss her prior policy concerns Our records indicate on May 16, 2017, *** *** contacted GEICO and inquired about ridesharing coverage for the ***At that time, the agent advised *** *** that her family auto policy doesn’t cover vehicles that are used for ridesharing or “for hire.” *** *** advised she understood and declined being transferred to GEICO’s Commercial Department for a quote On May 19, 2017, an email was sent to **and *** *** at ***@***.com requesting them to contact GEICO’s underwriting departmentOn November 9, 2017, the policy was reviewed by the underwriting departmentAt that time, the decision was made to non-renew the *** ***On November 13, 2017, a non-renewal letter was sent to *** *** Post Office Receipt Secured advising that due to the *** being used to carry passengers for hire or compensation, the vehicle would be terminated from the policy effective December 15, at 12:a.m On November 24, 2017, *** *** contacted GEICO due to the non-renewal of the ***. *** *** was advised to send in documentation on company letterhead proving that he was no longer driving for the ridesharing companyOn November 27, GEICO received the documentation *** *** providedOn November 29, 2017, *** *** contacted GEICO’s customer service departmentAt that time, the agent added the vehicle back to policy as of December 15, 2017, the non-renewal date, with the information *** *** provided On December 4, 2017, GEICO’s underwriting department reviewed the policyAt that time, the underwriter removed the *** from the policy as of December 15, in errorWe apologize for our error and have provided the appropriate feedback to ensure this does not happen again in the future On December 16, 2017, **and *** *** requested to cancel the policyA refund of $was credited to their account ending in on December 20, Again, I apologize for any inconvenience and frustration this situation has caused **and *** *** and appreciate their past tenure as GEICO customersI hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 7:a.mto 3:p.mEST Sincerely, Lauren R*** AVP, Underwriting
July 14, *** *** Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ###-###-####
RE: *** Insured: *** *** Policy Number: *** NAIC: ***-GEICO Dear Ms***: Thank you for your recent inquiry dated July 8, 2016. I welcome the opportunity to discuss Ms***’s automobile policy concerns On April 20, 2016, Ms***’s policy renewed with a six month premium of $ On June 30, 2016, Ms*** contacted GEICO to add a *** and her fiancé, *** ***, to the policyAt that time Ms*** also adjusted the usage on her ***, added Comprehensive with a $deductible, Emergency Road Service, and Rental ReimbursementThis adjusted her total six month premium to $2,effective July 1, On July 7, 2016, Ms*** removed the *** from the policyShe also provided proof of other insurance for *** *** with an effective date of July 7, During the conversation with Ms*** also advised that she drives the *** *** for pleasure purposes about ten thousand miles per yearBased on the information Ms*** provided *** *** was updated to having other insurance and the usage of her *** *** was updated adjusting her six month premium to $1, On July 7, 2016, Ms*** contacted a GEICO supervisor and requested that the outstanding balance of $be adjustedMs*** advised that she did not request the addition of Comprehensive, Emergency Road Service, and Rental Reimbursement to the *** on June 30, As an exception the coverages were removed from the Pontic effective July 1, adjusting her six month premium to $ Currently, Ms*** has a payment of $due on July 22, Included in Ms***’s outstanding balance is a charge of $for coverage provided by the policy for the *** and *** *** from July 1, until July 7, along with a charge of $for the changes that she made to the usage of her *** *** on July 7, until the renewal date of October 20, 2016. If Ms*** provides proof that the *** and *** *** had other coverage prior to July 7, 2016, we will review to backdate their removal from the policyThis information can be faxed to ###-###-#### I apologize for any inconvenience or frustration this situation has caused Ms*** and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G*** at ###-###-####. Her office hours are Monday through Friday, 8:a.mto 3:p.mEST Sincerely, John JL*** AVP, Underwriting Tell us why here
Dear Ms***: Thank you for your recent inquiry. Theft Supervisor Michael M*** tried to reach Ms*** on October 12, to discuss her concerns but was only able to leave a message. We are still in the process of investigating Ms***'s theft claimOnce our investigation
is complete, if we agree to afford coverage for the loss, we will issue payment for the towing fees and the damage to the vehicle Please be advised that the coverage limit for personal effects is $200.00; therefore, we are unable to issue any payments in excess of $for any personal items in the vehicle at the time of the theft. If you have any questions, please contact Claims Manager Michael L***. He can be reached at ###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Information provided from Geico was small summary of a conversation and not a resolutionI was contacted yesterday and informed my policy could be back datedHowever, this would require payment to be made to the mortgage company for each day not insuredThis would be a large amount which does not resolve the issueA contractor has checked the concerns expressed by Geico, to include cracks in the exterior stucco, four cracked tiles in the rear bathroom, cracked garage floor, and cracked outdoor cement padExterior stucco cracks and garage floor cracks are the two MOST COMMON issues in Florida homesIf Geico refused to insure homeowners for these two issues, the company would be out of businessThe tiles in the bathroom have been removedThere is no signs of foundation issuesLastly, the cracked outdoor cement pad, which was never mentioned until I filed a complaint (appears the company is just trying to find reasons to cancel the insurance), was added by the previous homeowner and is not part of the foundationGeico was provided the inspection information (which should not have been requested by company) two days prior to the purchase of the homeAny concerns should have been expressed prior to the purchase of the policy.
Regards,
*** ***
October 17,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: ***
Policy#: ***
Dear Ms***:
This will acknowledge receipt of your
October 11, inquiry regarding the above referenced private passenger automobile insurance policy
Our records show that on September 21, a notice of cancellation for nonpayment of premium was mailed to the named insured at the address on file indicating a cancellation date of October 7, because GEICO did not receive a past due premium installment payment of $by its September 20, due dateThe policy was subsequently cancelled for nonpayment of premium on October 7, since the minimum required payment was not received by the indicated cancellation dateThe cancellation also resulted in an outstanding earned premium balance of $since the policy was not paid up to the October 7, cancellation dateEnclosed are copies of the premium installment bill that was issued on September 6, 2016, the notice of cancellation dated September 21, 2016, and its proof of mailing
On October 10, Mr*** contacted GEICO via our company’s website and requested to reissue the cancelled policyUpon evaluating the current underwriting factors for Mr***, including the lapse in coverage, the policy no longer qualified for its prior placement in our preferred company, GEICO General Insurance CompanyMr*** was then provided with a premium quote for the appropriate policy placement, which he accepted and submitted the required down payment in order to establish a new policy (***) with an effective date of October 11,
It is GEICO’s position that Mr*** is receiving the best rate that our company can offer him at this time based on his current underwriting factorsAs a result, GEICO is unable to comply with the insured’s request to reinstate the old policy at the previously provided rate
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record
If you require further assistance with this matter, please contact the undersigned at ###-###-####
Very truly yours,
Brian O***
Executive Office
Heather M*** Assistant Vice President April 19, *** *** Revdex.com KStreet NW, 10th Floor Washington, D.C. 20005- Re: Complaint ID: *** Dear *** ***, We received your correspondence dated April 12, We have not included any personal identifying information in our response. We regret our insured has rejected our previous response. However, our decision has not changed Our insured obtained multiple quotes online at geico.com, prior to purchasing a policy effective April 13, 2017. On February 8, 2017, our insured completed the original quote online in which we ask whether any driver had any 1) accidents (regardless of fault) in the last years, 2) Traffic tickets in the last years 3) DUIs in the last years, and 4) Suspensions or Revocations in the last yearsOur insured selected the no in response to this question and we have included a copy of this page viewed by our customer. On March 28, 2017, our insured pulled that same quote up online and subsequently agreed to set the policy up on April 13, 2017. We apologize for any inconvenience that has occurred. We advise our applicants that we review consumer reports to confirm their driving history and the rate may change. Regrettably, our insured did not disclose an accident which occurred May 23, The policy was reviewed by our underwriting department. We discovered the additional activity and updated the policy accordingly, increasing the premium to $851.05. If you have any further questions, please contact Joy K*** at ###-###-#### or ***@geico.com. Sincerely, Heather M*** Assistant Vice President Tell us why here
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is disgusting an not 100% accurate as a side GEICO my last claim I have repeatedly contacted you and you have done nothing My car was NEVER fixed nor was my floor mats given back to me that the collison shop you semt me to corrected either of these I have called you multiple times for help, the shop never replied You did NOT completed due diligence on my repair yet you have the nerve to charge outrageous charges for insurance that payment was sent and you did not get that is why I called pay on 10/which you neglect to accurately note the calls that day DISGUSTED with GEICO - I was forced to pay that on 10/I had no insurance because of you cancelling me
Regards,
*** ***
Tell us why here
Date : November 27,
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
K StNW, 10th Floor
Washington, DC 20005-
Attention: *** ***
Re: *** ***
Case ID: ***
Policy#: ***
Dear *** ***:
This will acknowledge receipt of your November 20, inquiry regarding the above referenced private passenger automobile insurance policyPer your written notification, the named insured has rejected our response to their initial complaint to the Revdex.com
We have carefully reviewed the named insured’s concern regarding the revision of the rating symbol for the *** *** VIN - ***We use the symbols determined by an organization called Insurance Services Office (ISO)This is an independent organization that conducts research on vehicles to determine their appropriate rating symbolsInsurance companies report claim data for Comprehensive and Collision losses to ISOThe information is then compiled by ISO and they categorize vehicles of similar type and cost newPeriodically this organization reviews already established symbols to make sure they are accurateAs a result, symbol changes can occasionally happen causing premiums to either increase, decrease or remain the sameUnfortunately in the case of the *** ***, the revision resulted in an increase
With regard to the loss occurring on October 19, 2017, the named insured did not agree with a split liability decision which found each driver to be 50% responsible for the lossUpon review we find this decision to be justified based on the information provided by the driver’s involved*** *** reports she was hit from behind by the other driver while the claimant reports that *** *** rolled back into their vehicleAbsent any independent witnesses there is no way to determine which statement is more accurateAs such, the liability decision will stand
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record
If you require further assistance with this matter, please contact the undersigned at ###-###-####
Sincerely,
Scott D*** Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is reference to CLAIM # 1*** DrMS***I wasn't clear as to the offerAll I ever wanted was fairnessGeico hasn't been honest with you, They have no intention of supporting my claimMrMichael L*** has my cell and hasn't used it it is I who keeps my claim This incident occurred On Aug this year , they keep static of the investigation is still ongoingHowever , now my fiancé and my had to meet with another adjuster and he want proof of my fiancé ride to work , this has nothing to do with my claim clearlyMy vehicle was stolen and not recovered for nearly a month, They have now listed my claim from theft to vandalismThis is enoughA police report was taken
I would like to be reimburse tow fees and a few vehicle repairs , not to mention the limit of personal items stolenI have been a valued customer for yearsNow Ive had enoughThank you very much *** ***