Logic One Computers

(The following was copy/paste by Revdex.com staff - LST)***KeyBankExecutive Offices [redacted] Cleveland, OH 44144February 23, 2018Revdex.comAttn: Mr [redacted] RE: [redacted] Dear MrT [redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Larry S*** Please be assured that KeyBank understands the importance of our client’s financial wellness and is committed to providing excellent serviceOn February 21, 2018, KeyBank delivered our resolution to MrS***’s concerns verbally.Our review found that MrS [redacted] enrolled in a $promotion, which is detailed in KeyBank’s marketing materials promoting the offerBanking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulationsAs stated in KeyBank’s advertising literature promoting the offer, in order to receive the $Cash Reward premium, clients must open a qualifying checking account, using offer code RETK0917, by November 30, 2017, and complete one (1) direct deposit, in the amount of $or more, within days of account opening.Our review has found that MrS***’s account was established on November 3, However, the required direct deposit, in the amount of $or more, was not made within days of account opening Subsequently, the Account did not qualify for the $Cash Reward premiumOur review found no bank errorHowever, as a gesture of goodwill, on February 21, KeyBank has credited MrS***’s account in the amount of $400.00.We appreciate the opportunity to respond to MrS***’s concerns with quality and integrityThank you for your consideration in this matter.Sincerely,Jeanette P***Jeanette P***Executive Client RelationsOffice of the President

Attached to the Revdex.com for this case file

KeyBank Executive Offices [redacted] Cleveland, OH December 8, Revdex.com Attn: Mr [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Mr [redacted] Revdex.com Case No[redacted] Dear MrT [redacted] , KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office and the Attorney General of Washington by Mr [redacted] We understand the importance of our client’s financial wellness Please be assured that KeyBank is committed to providing excellent service December 8, 2017, KeyBank responded to the Attorney General of Washington and MrW [redacted] regarding his concerns in writing Attached for your review is a copy of our response Please be advised that KeyBank’s position remains the same We appreciate the opportunity to respond to MrW [redacted] ’s concerns with quality and integrity Thank you for your consideration in this matter Sincerely, Richard S [redacted] Richard S [redacted] Executive Client Relations Office of the President

KeyBank Executive Offices Public Square Cleveland, OH February 23, Revdex.com Attn: MsNichole *** Euclid Avenue, 4th Floor Cleveland, OH 44115-RE: Wegner, [redacted] Revdex.com Case No [redacted] Dear Ms***: KeyBank National Association ("KeyBank") is in receipt of a complaint filed with your office by MrTarek [redacted] We understand the importance of our client's financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn February 22, 2017, KeyBank responded to Mr [redacted] 's concerns in writingI have enclosed a copy for your reviewWe appreciate the opportunity to respond to Mr [redacted] 's concerns with quality and integrityKeyBank does consider this matter closedThank you for your consideration in this matterSincerely, Betty *** Executive CIient Relations Office of the President

My name is [redacted] and I had a complaint against key bankI would like to cancel itIt has been resolvedThanks

(The following was copy/paste by Revdex.com staff - ***)***From: [redacted] >Date: Fri, Jun 23, at 9:AMSubject: Complaint ID: [redacted] To: " [redacted] >Signed releaseFYI, Key bank called me ONCE.I returned the call TWICE and left a cell number where I can be contacted.They have failed to respond [redacted] *** [redacted] [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThey are not even acknowledging my specific case, so this is probably just a prepackaged response from a standard template [redacted] [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below While it was discussed what KeyBanks requirements are in regard to needing a SSN or a TIN I will state again that my business was with [redacted] and the agreement that I had with them should be grandfathered onto KeyBank who subsequently bought [redacted] BankI will indicate that if I had an existing loan with [redacted] that I would still be required to make payments as per the agreement no matter who buys the pre-existing loan to which should also apply on any other product or service granted by my original agreement.I will remind you that I have other US bank accounts and neither Bank of America or TD Bank in the US subjects foreigners to this type of scrutinyAs a customer if I make an agreement, I have an obligation to adhere to it, those same policies should apply to the institution itselfIt begs the question of how they can change the rules as they see fit Regards, [redacted]

KeyBank N.A Executive Offices Public Square Cleveland, OH September 3, Revdex.com Attn: [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] : KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted] Please be assured that KeyBank is committed to providing our customers excellent service and the circumstances surrounding [redacted] ’s experience have been addressed internally Please be advised that KeyBank was able to speak with [redacted] and, after troubleshooting the error(s) encountered while attempting to perform maintenance to his Payee(s) in Online Bill Pay, we have confirmed that he is now able to do so without errorWe are confident that [redacted] will be able to utilize Online Bill Pay without encountering this same error going forward Thank you for your assistance with this matter and for making us aware of [redacted] ’s concerns Sincerely, Richard S [redacted] Executive Client Relations Office of the President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This $charge was posted the same day as a $deposit to the accountKey Bank CHOSE to present the $debit before the $creditThe $charge IS the responsibility of Key Bank as they try to pin it on the local branch and everyone else besides themselvesThey are refusing to refund the amount which is fine because they will be losing a customer because of it Regards, [redacted] ***

KeyBank N.A Public Square Cleveland, OH December 28, Revdex.com Attn: [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] , [redacted] Revdex.com Complaint No [redacted] Dear [redacted] : KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr [redacted] In addition to the Revdex.com complaint, Mr [redacted] has filed a complaint with the Consumer Financial Protection Bureau (“CFPB”) On December 28, 2015, KeyBank responded to Mr [redacted] ’s concerns in writing and a copy of our response was also submitted to the CFPB Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form Please be assured that KeyBank is committed to providing our customers excellent service Please feel free to contact me at (800) 625-(TTY/TDD for the Hearing Impaired: 1-800-539-8336) if you have any questions or additional concernsI will be glad to assist you Sincerely, Richard S [redacted] Executive Client Relations Office of the President, KeyBank

You have asked for a copy of a contract.I was not a party to the contractThe contract was made between KeyBank and their customer who previously owned my house, but they should not have granted the loan because the house was listed for saleThis was in violation of their own underwriting procedures according to their personnel, and also a violation of good common senseIt resulted in my buying a house with a $50,mortgage on it, and a very severe risk to their own bottom line.There is no purchase contract that I would be a party to which would reference this loan.Asking me for detail on the loan contracts, when you know that I do not have them is a straw-man situation.I suspect you must be taking the part of Key Bank and not really trying to understand the mistakes and misjudgements, and errors of omissions by KeyBank and their customer, and how it negatively impacted meSimple expedition, honesty, and communication are all that was required on their part.Please let me know what relevant document you think I would possibly have that would shed some light on the situation.KeyBank has already refused to provide because they say I "was not a party to their contract"So why would I have a copy then?TS

KeyBank Executive Offices Public Square Cleveland, OH June 26, Revdex.com Attn: Mr [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Case No[redacted] [redacted] Dear Mr [redacted] : KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted] *** We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn June 19, 2017, KeyBank delivered our resolution to Mr***’s concerns verbally Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form We appreciate the opportunity to respond to Mr***’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, Jeanette P [redacted] Jeanette P [redacted] Executive Client Relations Office of the President

Revdex.com: Getting to actually speak with someone that could make a decision was difficult and time consumingI was told the fees would be reversed on more than one occasion before being told that the fees would not be reversed I believe the service I received was extremely poor I did however FINALLY get the refund I was promised I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

May 16, 2016Revdex.com Attn: MsAisha [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: [redacted] ***Revdex.com Case No [redacted] Dear Ms [redacted] :KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted] *** We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent servicePlease know that KeyBank has delivered our resolution to Mr***’s concerns verbally.The criteria for qualifying for the $Cash Reward premium are detailed in KeyBank’s marketing materials promoting the offerBanking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulationsThe concerns regarding Mr***’s experience have been addressed internally by all appropriate personnelPursuant to our conversation with Mr***, and as a gesture of goodwill, a credit in the amount of $was deposited to his Account on May 16, We appreciate the opportunity to respond to Mr***’s concerns with quality and integrityThank you for your consideration in this matter.Sincerely,Jewel J [redacted] Jewel J [redacted] Executive Client RelationsOffice of the President

(The following was copy/paste by Revdex.com staff - ***)***June 13, 2017Revdex.comAttn: Mr [redacted] Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: [redacted] Revdex.com Case No [redacted] Dear Mr [redacted] :KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms [redacted] We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn June 12, 2017, KeyBank responded to Ms [redacted] s concerns in writing.Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form.We appreciate the opportunity to respond to Ms [redacted] ’s concerns with quality and integrityThank you for your consideration in this matter.Sincerely,Betty V***Executive Client RelationsOffice of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

KeyBankExecutive Offices Public SquareCleveland, OH January 10, Revdex.com Attn: MsNichole MeansEuclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] ***Revdex.com Case No [redacted] Dear Ms***: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted] *** We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn December 23, 2016, KeyBank delivered our resolution to Ms***’s concerns verballyOur review found that due to an internal processing error, Ms***’s loan payments were delayed in processingPlease know that upon discovery of this error, KeyBank immediately took corrective action and backdated the impacted payments to reflect as being effective as of their original dates of receiptIn addition, any late fees assessed as a result of this error have been waivedAs a gesture of goodwill we are sending Ms [redacted] $in Key Possibilities Cards, which can be used anywhere [redacted] ® is acceptedWe appreciate the opportunity to respond to Ms***’s concerns with quality and integrityThank you for your consideration in this matterSincerely, Jewel J [redacted] Jewel J [redacted] Executive Client Relations Office of the President

KeyBankExecutive Offices [redacted] Cleveland, OH January 23, Revdex.com Attn: Mr [redacted] Cleveland, OH 44115- RE: Mr [redacted] Revdex.com Case No [redacted] Dear MrT [redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr [redacted] We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn January 23, 2018, KeyBank responded to Mr [redacted] concerns in writing Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form We appreciate the opportunity to respond to Mr[redacted] concerns with quality and integrityThank you for your consideration in this matterSincerely, Jewel J [redacted] Executive Client Relations Office of the President