Logic One Computers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , The Bank fixed the issue and sent a letter to confirm that the payments are recorded on time and returned my late fee This resolution is satisfactory to me Regards, [redacted] ***

KeyBankExecutive Offices Public SquareCleveland, OH July 14, Revdex.com Attn: Ms [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] Revdex.com Case No [redacted] Dear Ms [redacted] : KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms [redacted] We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn July 14, 2016, KeyBank responded to Ms [redacted] ’ concerns in writing Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form We appreciate the opportunity to respond to Ms [redacted] ’ concerns with quality and integrityThank you for your consideration in this matterSincerely, Jeanette P*** Jeanette P***Executive Client RelationsOffice of the President

(The following was copy/paste by Revdex.com staff - LST)***December 8, [redacted] Mr[redacted] Re: [redacted] WA AG File No [redacted] Revdex.com ID No.: [redacted] KeyBank Key2More Rewards MasterCard NoEnding in *** [redacted] ***”)Dear MrW [redacted] ,We received the complaints that you filed through Attorney General of Washington and the Revdex.com in regards to your questions and concerns about the banking service KeyBank National Association (“KeyBank”) provides to you.I would like to take this opportunity to apologize on behalf of KeyBank for any inconvenience you experienced and for the frustration you felt as a result of this matterWe at KeyBank strive to provide great service that helps you make confident financial decisions.In your complaint you state you were victim of a scam and you were concerned about the processing of payments to the Card and the result of a fraud claim.Our records show a payment to the Card in the amount of $7,on August 13, As a result, KeyBank originated an automatic debit (“ACH”) from an account with [redacted] ***This payment was returned by [redacted] on September 22, as it was considered unauthorized and it was reversed from the Card balance on that dateIn your complaint you voice concern over how long it took for this payment to be returned back to [redacted] please be advised that as the Receiving Depository Financial Institution, [redacted] initiates an ACH Return EntryKeyBank has no control over this process.With regard to the fraud claim, our records show on August 18, a $7,payment to the [redacted] posted to the CardOn August 19, you contacted KeyBank and requested the Card be closed due to potential fraudOur records show the Card was considered closed on that date.Additionally, on September 26, you opened a dispute claim with KeyBank for an amount of $7,Our records show a provisional credit was issued to the Card on that date in the amount of $7,and we began investigating this matter.Our investigation concluded on October 11, and it was determined that you initiated/authorized the transaction that you were disputingAs a result, we denied the dispute claim, reversed the provisional credit from September 26, 2017, and mailed a letter to the address on file which explained the results of the dispute claim and the actions we took.For your review I have enclosed a copy of the October 11, letterOur records show you paid off the remaining Card balance October 13, 2017.Thank you for allowing us the opportunity to respond to your concernsWe appreciate your business and look forward to continuing to work with youPlease feel free to contact us at [redacted] for our hearing impaired clients) if you have any questions or additional concernsWe will be glad to assist you.Sincerely,Jim C***Division Manager, OperationsKeyBank N.A.Enclosurecc: Attorney General of Washington Revdex.com Richard S [redacted] , Executive Client Relations, KeyBank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a screen shot from my bank account after they "updated" the system and a running balance is shown It was explained that the withdrawl for $started the massive amounts of late fees being applied, in the screen shot you can see that after $was deducted there was an available balance of $34.17, and the an overdraft fee was applied for $on September 5, causing the balance to then go to $- The only reason the balance went negative was because fees were applied before the balance was negative I do not feel this is right or a good business practice Not only was overdraft fees in total applied to my account for a total of $462.00, this bank is not willing to even compromise on this issue as overdraft fees where the only reason the account went negative I find that for a bank to charge $in overdraft fees for a period of days is absurdly outragous and unfair The running balance of the account had money in it to not only cover the charges but the majority of all the overdraft fees only going negative after charges were applied The explanation given to me is to not rely on my transaction balance because on the banks end everything is not applied but as I look at my account every day I see charges on the account as they happen and am always aware of any transaction from check or ACH that I have authorize I had a balance and a direct deposit in the account when all the overdraft fees started to apply, again deposits into the account did cover most of the fees that were applied If the account was negative and the overdraft fees were correct, the negative balance would have been well over the fees of $and then all charges made in that time The account only showed a negative balance after fees applied and the negative balance was only around $- I am completely unsatisfied and disappointed in a bank as big as Key Bank not valuing a customer and so grossly taking advantage of the situation with policies and proceedures that cover the bank legally but does not cover a consumer To have a bank account and keep track off all transaction and deposits and then be told by the bank that what I see in my account activity is not what I can rely on makes me extremely uncomfortable having every dollar to may name with this bank I would appricate a resolution on this matter, even a compromise to the large amount of money I am being told I have lost and will not get back Again I don't think the charges are correct and I do not think even in a correct situation the amount of $in a day period is fair or good bankingRegards, [redacted] ***

(The following was copy/paste by Revdex.com staff - LST)***May 5, 2017Revdex.comAttn: MsNichole ***Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Betsy [redacted] Revdex.com Case No [redacted] Dear Ms***:KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by MsBetsy [redacted] We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn February 14, 2017, KeyBank delivered ourresolution to Ms [redacted] ’s concerns verbally.Our review has found that Ms [redacted] submitted a debit card fraud claim on November 10, 2016, which was found in her favor and resulted in reimbursement of $in associated transactions and service charges that were incurred as a result of the fraudulent transactions.On January 10, 2017, the Account charged off with a negative balance owed to KeyBank in the amount of $1,On February 2, 2017, as a good will gesture, an Official Bank Check in the amount of $was provided to KeyBanks’ Overdraft Recovery department thus reducing the outstanding balance to $1,106.31.The additional charges that were assessed to the Account after November 10, 2016, were due to ACH transactions that she authorizedPlease be advised, Ms [redacted] is not claiming fraud on the ACH transactionsSubsequently, this request for additional reimbursement was deniedKeyBank is not able to refund overdraft and return item fees solely based on inconvenience and poor customer serviceIf there is any additional evidence that the Ms [redacted] is claiming fraud with regards to the ACH transactions in question KeyBank would need to be notified of this as soon as possible so we may process an additional fraud claim for those transactionsMs [redacted] can contact our Fraud & Disputes Hotline at ( [redacted] .Please be assured that any incidents that are reported regarding poor customer service are reviewed and dealt with internally as customer service is at the upmost importance at KeyBankAll charges that were related to claims of the debit card fraud have been reimbursed to the client as the claim was found in her favor.With regard to payment arrangements toward the balance owed on Ms [redacted] ’s account, we kindly request that Ms [redacted] contact [redacted] (“***”) by telephone at ( [redacted] .We appreciate the opportunity to respond to Ms [redacted] ’s concerns with quality and integrityThank you for your consideration in this matter.Sincerely,Janine [redacted] Executive Client RelationsOffice of the President

KeyBankExecutive OfficesPublic SquareCleveland, OH October 20, Revdex.comAttn: Ms [redacted] Euclid Avenue, 4th FloorCleveland, OH 44115-RE: Ms [redacted] ***Revdex.com Case No [redacted] Dear Ms [redacted] : KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms.BakerWe understand the importance of our client’s financial wellnessPlease be assured that KeyBankis committed to providing excellent serviceOn September 30, 2016, October 12, and again on October 20, 2016,KeyBank responded to Ms***’s concerns in writing.Our review found that due to privacy we are not able to discuss her father’s account with her andtherefore, we consider this matter closed.We appreciate the opportunity to respond to Ms***’s’ concerns with quality and integrityThank youfor your consideration in this matterSincerely, Jewel J [redacted] Jewel J [redacted] Executive Client RelationsOffice of the President

(The following was copy/paste by BBB staff - LST)***From: [redacted] Date: Thu, Dec 21, 2017 at 12:00 PMSubject: Re: [redacted] To: Lou Tekavcic <[email protected]>Hi Lou, I wanted to touchbases with you regarding my case with KeyBank in where we... need some assistance with communication. They have made contact with us but we are continuing to get the run around. I spoke with the manager from the Solon branch last Wednesday and she told me that the check was mailed to my home address last Tuesday. We havent received anything. Rick from the executive offices spoke with my wife today and told her that a check was mailed out yesterday to the address on file with the BBB but could not confirm the address he had and stated that he would call back. Honestly, what is the problem and why do they keep mailing us checks? Why can’t we just pick up the check from the branch so we don’t have to keep going back and forth with the mail and them not including our apt number??? We don’t want to deal with mail unless it’s sent overnight. I’m confused now, please help.

KeyBankSuperior AvenueCleveland, OH 44114September 29, 2016Mr [redacted] E 113th StreetCleveland, OH 44105-2536RE: Revdex.com Case No: [redacted] Key Express Checking Account NoEnding in [redacted] (the “Account”)Dear Mr [redacted] :We received your complaint that you filed through the RevDex.com in regards to your questions andconcerns about the banking service KeyBank National Association (“KeyBank”) provides to you.I would like to take this opportunity to apologize on behalf of KeyBank for any inconvenience youexperienced and for the frustration you felt as a result of this matterWe at KeyBank strive to provide greatservice that helps you make confident financial decisions.KeyBank proudly strives to offer clients a number of convenient ways to manage their bankingPlease feelfree to enjoy the convenience and time-saving benefits of KeyBank’s extensive ATM and Branch network,Online Banking at Key.com, or our award winning Mobile App, which allows many of the same functionsclients may access via Online Banking from the convenience of their mobile device.I have reviewed the Account and determined that the $in overdraft-related service charges assessed tothe Account since June 3, were in accordance with the KeyBank Deposit Account Agreement and FundsAvailability policy (the “Agreement”) and the Personal Checking Account Fees and Disclosures (the“Disclosures”), which were provided to you at Account opening, as well as your having “opted in” overdraftconsent pursuant to Regulation EI have enclosed the most recent copies of the Agreement and Disclosures foryour review.Our review found no bank errorHowever as a gesture of goodwill, KeyBank refunded $to the Accounton September 22, This fee waiver will be reflected on your next statementWe regret that we are unableto honor additional requests for reimbursement of appropriately assessed service charges.Please be aware that as per Electronic Fund Transfers Regulation E (“Reg E”), clients must consent to “opt in”if they want their bank to allow them to overdraw their account for ATM and everyday debit card transactions.Please note that only ATM and everyday debit card transactions are affected by Reg E“Everyday” debit cardtransactions are typical transactions most people make with their debit card in daily shopping“Recurring”debit card transactions, such as automatic withdrawals authorized on accounts using a debit card, are notaffected by Reg E.Please note that only ATM and everyday debit card transactions are affected by Electronic Fund TransfersRegulation E (“Reg E)“Everyday” debit card transactions are typical transactions most people make withtheir debit card in daily shopping“Recurring” debit card transactions, such as automatic withdrawalsauthorized on accounts using a debit card, are not affected by Reg EOur records indicate that on April 28,2016, you consented to overdraft services pursuant to Reg E, thereby authorizing KeyBank to assess overdraftfees in the event that an ATM or Everyday debit transaction is presented to the Account against insufficientfundsThis does not, however, prevent all fees from being assessed to the AccountIf a check or electronicwithdrawal is presented to the Account against insufficient funds, a Returned Item Charge will be assessed.Enclosed is a copy of the confirmation letter that was mailed to the address on the Account.You may change your election at any time by calling 1-888-725-7606, signing on to Online Banking andselecting the Overdraft Services Options link on the Self Service tab, or by visiting any KeyBank branch.Please note that your change will not be effective until the next business day after KeyBank receives itForadditional information concerning this regulatory requirement please visit www.key.com/ODinfo.I would like to take the opportunity to explain why these fees were assessed to the Account:KeyBank posts items to the Account within prior-day and current-day posting categoriesWithin thesecategories, we post ATM and debit card transactions based on the authorization date and time, and if theauthorization date and time is not available we use settlement date and timeWe post checks in check numberorderFor all other types of items within each posting category we post items from lowest dollar amount tohighest dollar amount.In assisting you in understanding KeyBank’s pending transactions activity, I would like to explain that until atransaction authorization is requested by the merchant, to whom clients provide their debit card information,KeyBank has no knowledge of the purchaseKeyBank has no control over when a merchant requests atransaction authorizationWhen the transaction authorization is requested, a pending transaction is placed onthe AccountWhen the actual charge is received from the merchant, the transaction is removed from thepending activity and the actual charge is posted to the AccountThat is the reason it is necessary for the fundsto be in the Account prior to making the purchase.For additional clarification, note that weekend transactions will be posted prior to posting the activityconducted during business hours on MondayFor example, on Monday night, any deposits madeduring the weekend will post before weekend debits, and then any credits made during Monday business hourswill post before debits from Monday business hoursClients are responsible for having the funds available tocover a transaction both when the authorization is made and when it posts to the Account; however, anoverdraft-related fee is not assessed twice for the same transaction.Please refer to Section in the Agreement as it is relevant to paying items on an account in which there may beinsufficient funds, as well as payment of associated service chargesThe chart in Section illustrates howKeyBank processes transactions, effective November 15, Authorizing items into overdraft when theAccount has insufficient funds is also discussed in Section of the Agreement.We are empathetic to the fact that unforeseen circumstances can result in either an overdraft situation or areturned itemAs such, KeyBank provides several resources to assist clients in balancing their accountThisincludes statements, automated telephone service, toll-free client representative support and Online Banking.KeyBank also offers overdraft protection to those applicants that meet our qualification criteria.Our records show that, on June 3, 2016, the beginning available balance in the Account was $42.57, which wasincreased to $by a $deposit at a branchThe available balance was then reduced to (-$.0.42) by anautomatic deduction by New York Life Insurance, in the amount of $Subsequently, that same day, theAccount was assessed a $Overdraft Item Charge resulting in a negative end-of-day balance of (-$39.42).For your review, I have also included copies of the Notices of Insufficient Funds and Charges to the Account,which were made available to you since June 6, 2016, and illustrate how the Account incurred overdraft-related service charges since June 3, 2016.As of September 29, 2016, the Account has a negative balance owing KeyBank of (-$15.31)As explainedabove, the remaining balance is a result of transactions that posted to the AccountPlease refer to Section 16of the Agreement as it states, in part, “We reserve the right to close any or all of your Accounts at any time forany reason, whatsoever, including, but not limited to, because you have an excessive number or amount ofoverdrafts or your account is overdrawn for more than days.” If you would like to make arrangements toreconcile the Account, you may contact us at 1-800-877-If the amount owed to KeyBank remainsdelinquent, the Account will be closed by KeyBank and the negative balance will be referred to a collectionagencyIn addition, the Account may then be reported to ChexSystems.Thank you for allowing us the opportunity to respond to your concerns with quality and integrityPlease feelfree to contact me at (216) 828-if you have any questions or additional concerns, and it would be mypleasure to assist you.Sincerely,Clozette TH***Operations LeaderEnclosurescc: Jeanette P***, Executive Client Relations, Office of the President

KeyBank N.ATiedeman BoulevardBrooklyn, OH 44144August 4, 2016Mr [redacted] Count [redacted] Re: [redacted] Prt [redacted] FLRevdex.com Case Number [redacted] CFPB Case Number [redacted] , and [redacted] Installment Loan ending in [redacted] (the “Loan”)Dear Mr [redacted] :Your concerns addressed with Revdex.com and Consumer Financial Protection Bureauhave been forwarded to my attention for review and responseThank you for taking the time tomake us aware of your concerns.On behalf of KeyBank National Association (“KeyBank”), I regret any inconvenience you haveexperienced and any frustration you may have felt since these concerns arosePlease be assuredthat KeyBank is committed to providing excellent service.Our records reflect that the first short sale request this year began on March 18, On March18, 2016, the paperwork was faxed to you at (772) 873-per your request, and again onMarch 23, when you advised that you had not received itWe received the short sale packeton March 24, 2016, however the packet was incompleteIn order to proceed with the short salereview, we required the most recent SSI award letter, three (3) of your most recent consecutivebank statements, and a detailed breakdown of expensesYou called in to discuss this on March31, in which you advised us that you did not have any bank accounts, and that your wifepays for the expenses with her incomeWe requested that you provide that statement in writingin lieu of bank statements and updated list of expensesOn April 1, 2016, we received thehardship letterThe enclosed confirmation letter dated April 1, confirmed that your packetwas officially complete, and under reviewThe short sale was later approved for $26,onApril 7, 2016, which remained valid for daysKeyBank received the accepted Short SaleAgreement on April 15, 2016, which was signed by you on April 12, 2016; however we had yetto receive paymentOn May 20, you had advised us that the potential buyer was no longerinterested in the vessel.We understand that you have recently found a new buyer, and initiated a new Short Sale withKeyBank on July 11, On July 14, the Short Sale was approved for $23,000.00, andthe Agreement mailed to you for your reviewOn July 15, 2016, you accepted the Short SaletermsAt this point, KeyBank is waiting for the payment, in which you have days from July15, to provide to us before a new Short Sale packet will need to be completedPaymentscan be mailed to; KeyBankException Payment ProcessingMC: OH-01-51-Tiedeman RdBrooklyn, OH 44144If you are interested in wiring the funds to KeyBank, please utilize the following information;ABA # 041001039Credit: KeyBankAccount: 5555Attention: Exception Payment ProcessingPlease include the borrower’s name and account number*For questions please call the Wire Desk at 800-447-3817Please be advised that it may take a maximum of days from the date of the payment beingreceived for the lien to be released, however this is commonly completed within daysPleasebe assured that upon receipt of funds, KeyBank will be happy to expedite the lien releaseWeunderstand that the potential buyer of the vessel would like the title as soon as possible so thatthey may use the boatWhile the buyer is waiting for the title to be transferred, they may obtaina bill of saleFor further questions and concerns regarding this, we suggest you reach out to theState of Florida Tax Collector at (941) 861-8300.In closing, please know that KeyBank values your feedback and the opportunity to address yourconcernsWe appreciate your business and look forward to continuing to work with youPleasefeel free to contact us at (866) 325-(TTY/TDD for the Hearing Impaired: 1-800-539-8336)if you have any questions or additional concernsI will be glad to assist you.Sincerely,Karen O***Department Manager & VPKeyBank N.A.Enclosurescc: Consumer Financial Protection BureauLisa Bove, Executive Client Relations, KeyBank

KeyBankExecutive Offices Public SquareCleveland, OH February 27, Revdex.com Attn: Mr [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Case No [redacted] Dear MrT [redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted] We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn February 14, 2018, KeyBank delivered our resolution to MrsS [redacted] ’ concerns verballyOur review found due to an internal processing error, an incorrect 1099C had been sent to MrsS [redacted] As soon as KeyBank was made aware of this error steps were taken to rectify the matter to ensure this does not happen going forwardPlease be advised on February 13, a corrected 1099C had been sent to the client at the address on fileWe appreciate the opportunity to respond to MrsS [redacted] ’ concerns with quality and integrityThank you for your consideration in this matterSincerely, Jeanette P***Executive Client RelationsOffice of the President

KeyBank Executive Offices Public Square Cleveland, OH December 28, Revdex.com Attn: Ms [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: Ms [redacted] Revdex.com Case No [redacted] Dear Ms [redacted] : KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms [redacted] We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn November 30, 2016, KeyBank responded to Ms [redacted] ’s concerns in writing KeyBank posted two (2) payments for Ms [redacted] ’s October 26, payment due, each in the amount of $289.36, on November 2, and November 7, 2016, respectivelyThe first of these payments had been remitted to KeyBank by a third-party financial institution, while the latter was schedule with KeyBank via telephone On November 10, Ms [redacted] requested KeyBank to have the second payment reversedHowever, due to an internal processing delay, the funds from this payment were not mailed to her until November 29, Please be assured that KeyBank has since addressed the circumstances of Ms [redacted] ’s experience internally We sincerely apologize for any frustration the client may felt as a result of her experience Additionally, please be assured that Ms [redacted] did not incur any fees and no negative credit bureau reporting have occurred as a result of this matter As a token of our appreciation, in a separate mailing, KeyBank provided to Ms [redacted] Key Possibilities Gift Cards®, totaling $100.00, which may be used anywhere MasterCard® is accepted KeyBank does not provide tax advice We advise clients to consult their personal tax adviser should they have questions on how these Key Possibilities Cards may be reported for tax purposes We appreciate the opportunity to respond to Ms [redacted] ’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, Jewel J [redacted] Executive Client Relations Office of the President

KeyBank Executive Offices Public Square Cleveland, OH January 25, Revdex.com Attn: Ms [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115-RE: [redacted] , [redacted] Revdex.com Complaint No [redacted] Dear Ms [redacted] : KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr [redacted] Please be assured that KeyBank is committed to providing excellent service and Mr [redacted] ’s concerns regarding his experience have been addressed internally We regret any inconvenience or frustration that Mr [redacted] may have experienced as a result of this matterOur records indicate that on September 30, 2015, Mr [redacted] ’s Loan was paid in-fullOn October 2, 2015, and pursuant to Mr [redacted] ’s authorization, KeyBank mailed the Title to the collateral by which the Loan was secured to a designated third-partyOur records also indicate that on October 3, 2015, a request was placed to send a Paid In-Full letter to Mr [redacted] to his address on fileHowever, due to an internal processing error, the requested Paid in Full letter was not mailed at that timePlease be assured that upon discovery of this error, KeyBank immediately took corrective action and, on December 28, 2015, a Paid in Full letter was mailed to Mr [redacted] at the address on file, in [redacted] **Please also note that we were unable to locate any record of Mr [redacted] having attempted to contact us by telephone between December 28, and the date of his complaints, January 5, With regard to Mr [redacted] ’s statement that he was residing at a different address at this time, please be advised that KeyBank was not made aware of this alternate address until receipt of his Revdex.com complaint Additionally, please note that Section of KeyBank’s Deposit Account Agreement and Funds Availability Policy, which is provided to all clients at account opening, advises, in part, “You must notify us promptly in writing, or by e-mail with written confirmation mailed within five (5) days, if you change your Postal Service or e-mail address ” Please be assured that upon speaking with Mr [redacted] on January 15, and delivering the aforementioned information, a Paid in Full letter was mailed to Mr [redacted] ’s requested address in [redacted] , via Federal Express (Tracking No [redacted] ), which was received by Mr [redacted] on January 16, We appreciate the opportunity to respond to Mr [redacted] ’s concerns with quality and integrityThank you for your consideration in this matterSincerely, Jeanette P [redacted] Jeanette P [redacted] Executive Client Relations Office of the President

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] See they keep saying the matter is closed and it is not closedthey closed my account because of the complaintsif you haven't oticed they keep sending the same responses over and over againthey refuse to do anything regarding this matter except side with the bank and the lies that are told and close my account to try to keep this quiet

KeyBank Executive Offices [redacted] Cleveland, OH January 16, Revdex.com Attn: Mr [redacted] Cleveland, OH 44115- RE: [redacted] Revdex.com Case No [redacted] Dear MrT [redacted] KeyBank National ***ciation (“KeyBank”) is in receipt of a complaint filed with your office by Ms [redacted] ***We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn January 16, 2018, KeyBank responded to MsC [redacted] in writing; a copy of the written response is enclosed for your review We appreciate the opportunity to respond to MsC***’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, Jewel J [redacted] KeyBankExecutive OfficesPublic SquareCleveland, OH January 16, Ms [redacted] *** RE: Revdex.com (“Revdex.com”) Complaint # [redacted] Dear MsC***: Please be advised that in addition to the above referenced Revdex.com complaint, we are in receipt of complaints you have filed with the Consumer Financial Protection Bureau (“CFPB”) in regards to concerns about the banking service we provide to you Pursuant to receipt of the CFPB complaints at the completion of our review we will respond to the CFPB and forward to you a copy of our written response In closing, please know that KeyBank values your feedback and the opportunity to address your concernsPlease feel free to contact me at ( [redacted] for our hearing impaired clients) if you have any questions or additional concernsI will be glad to assist you Sincerely, Jewel J [redacted] Jewel J [redacted] Executive Client RelationsOffice of the President, KeyBank

[redacted] KeyBankExecutive OfficesTiedeman Rd.Brooklyn, OH 44144April 26, 2017MrAmir [redacted] Dear Mr [redacted] Thank you for taking the time to contact the Executive Offices of KeyBank National Association (“KeyBank”) with your questions and concerns about the banking service we provide to you.Please be advised that on May 18, 2016, the Accounts were closed as permitted under the KeyBank Deposit Account Agreement and Funds Availability Policy (the “Agreement”, copy enclosed) that you received at the time of Account openingAs stated in Section of the Agreement, “We reserve the right to close any or all of your Accounts at any time for any reason.”Please be advised KeyBank takes discrimination claims seriouslyI want to assure you that KeyBank complies with all Federal and State anti-discrimination law in addition to our own internal policies regarding discriminationKeyBank does not discriminate against customers on the basis of age, race, color, religion, national origin, sex, sexual orientation, veteran status, disability, marital status, familial status (family size or childbearing intentions), and receipt of income from public assistance, or exercise of rights under the Consumer Credit Protection Act.In reviewing your concerns KeyBank determined that due to an internal processing error your statements were not changed from online access to paper statementsUpon becoming aware of this issue, KeyBank has corrected this and future statements will be forwarded to the above addressSubsequently, KeyBank has waived fees and interest incurred since May Please be advised that KeyBank is in the process of updating the credit bureau reporting from May to the date reflected aboveThis process can take over days to complete.If you have additional questions regarding this letter, you may contact us at 1-800-539-(TTY/TDD 1-800-539-for our hearing impaired clients).Sincerely,Elizabeth [redacted] Department Manager, OperationsCc: Betty ***, Executive Client

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Levi ***

No they feel they can hold any check they want for ten days and if that is unacceptable then oh wellIt took a minute phone call then a visit to the bank to get them to take off the 150$ in NSF charges that were accrued after they eighth day the had the checkTheir is no further action requiredAfter much trouble I got my money back

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

KeyBank Executive Offices Public Square Cleveland, OH November 20, Revdex.com Attn: Mr [redacted] Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: MsLauren A [redacted] Dear MrT [redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by MsLauren A [redacted] We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn November 20, 2017, KeyBank responded to MsA [redacted] ’s concerns in writingI have enclosed a copy for your review We appreciate the opportunity to respond to MsA [redacted] ’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, Jeanette P [redacted] Jeanette P [redacted] Executive Client Relations Office of the President