Lucine's Auto Sales and Leasing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer spoke with our Executive Customer Relations Team yesterday and a replacement will be shipping out once we receive back the defective device

We apologize for any inconvenienceThe device is out of stock and no longer availableTherefore, we will be unable to fulfill the order

The customers refund was pushed through to their account todayIt will reflect back in their account within 3-business days

The customer has been dealing with the Executive Customer Relations DepartmentWe would be happy to assist the customer but the customer is not satisfied with our optionsIf the customer is unhappy with the options and doesn't want to follow the process we consider this resolved

Revdex.com:
I have reviewed the response made by Motorola in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We will be shipping out back cover as a one time courtesy via FedEx tracking number ***Please be advised that the RMA confirmation email states to remove all removable back covers, cases, SIM Cards, etcIf the customer processes a RMA in the future the back cover must be removed
prior to sending the device inWe consider this resolved

The customer has been out of warranty since 6/2/The customer did not contact us regarding the problem with the device until 1/7/after the warranty had already expired

An X code was emailed to the customer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer was sent a return label this morningThe return tracking number is ***Once we receive the defective replacement device back we will refund the customer

Complaint: ***
I am rejecting this response because it does not resolve the issue with this defective model phone. This model has had wide spread sound issues and is now discontinued probably for that reason. Motorola should acknowledge the defects in this model and issue a recall. I recently learned that their phones are now manufactured in China which may also explain the decline in the product quality. Shame on Motorola for moving their production to China then refusing to stand behind the faulty workmanship
Sincerely,
Albert ***

The customer processed another exchange RMA on 5/RMA number ***-***The replacement is shipping today via *** tracking number ***

We no longer manufacture or repair this deviceThe customer emailed us on 11/stating the belowThe customer states that the device was purchased a year and a half agoTherefore, the device is not covered under warranty. Hi *** its outside the one year warrantyI got it a year
and a half agoI tried going to a cell phone place and they would not repair it because they only work with cell phonesI would like to send it in for repairsI will cover the costThanks We consider this resolved

(The consumer indicated he/she DID NOT accept the response from the business.)
Hello Kristin,
Thank you for your responseAt this time, I do not believe you have appropriately addressed the complaints highlighted in my caseFor this reason, I do not consider the case closed
You had mentioned that you were not able to locate the contacts from your customer support regarding his replyPlease take a moment to review this reddit thread which includes the conversation I had with your representative: https://www.reddit.com/r/MotoX/comments/3ne2an/motorola_rep_confirms_moto_x_2014...⇄ This misinformation is blatant dishonesty, and I have reason to believe that it was not out of negligible evidenceIt is reasonable to say that this representative dishonestly relayed this information in an attempt to stall further action from my part
Although Motorola is not solely responsible for releasing updates to my device, it does have responsibility to uphold prior guarantees made by themUpon purchasing this device, it was explicitly clear that my device would be receiving updates for some time to comeInstead, granted that Android Marshmallow will not come to my device, no major updates will be pushed
In addition to the Marshmallow complaint, there were several other complaints I had brought up in my initial correspondenceYou failed to address themTo quote my case description, "I have experienced several problems that have made the phone practically unusable for meThe battery life has been well below what was advertisedOn average, I am getting no more than hours of battery lifeThe phone is also slow, laggy, and frequently freezes up when I press the home button." This type of performance is completely unacceptable for a phone advertised as a "flagship." It is these performance issues that have prompted me to request replacement of my phone with one that will adequately resolve these issuesObviously, having the phone replaced with the same model will not be a reasonable solution
Kristin, I sincerely hope that you will be able to work with me in coming up with a solution for my problemsI think I have been quite reasonable with my complaints, and my requested solution is totally within warrantIn the event my complaints are not addressed, I will have no choice but to seek other remediesMy hopes is that our correspondences will settle this claim, but if they do not, I will take my case public, and/or seek a resolution in small claims court
Kind Regards,
Brandon ***
Dated 10/18/

Revdex.com:
The replacement phone has been received and activatedI have reviewed the response made by the business in reference to complaint ID 10927881, and find that this resolution is satisfactory to me
Sincerely,
Donald ***

A replacement device was shipped to the customer via *** tracking number *** and delivered on 10/The Premium Fee of $was waived

We are working on shipping a replacement via RMA ***-***I am reaching out to the customer

We are working on processing the refund and will contact the customer when it's completed

If the customer wishes to go through more trouble shooting they may contacting customer service to complete itHowever, per our technical support the device is functioning properly