Lucine's Auto Sales and Leasing, Inc.

We have refunded the customer in the amount of $This will reflect in the customers account within 2-business days

Complaint: ***
I am rejecting this response because:apparently they have decided that they don't want to do business with us because my husband disputed a claim a year agoThis is ridiculousThey should fix our phonesWe have given them two valid credit cards to use They have played games with me for a month and have keep my property and my credit card numbers for a month
Sincerely,
Jennifer ***

The customer needs to contact customer service at 800-734-to complete troubleshooting on the device if troubleshooting is unsuccessful we will then offer replacement options

I called and talk to support time after time and they don't want to deal with customers that have complaints and issues now with being treated like *** by a company that was once world renown is now a like a second class circuit city that also went out of business because they treat customers with complain like stNow they refuse to even acknowledge all my calls complaint and pleas for help. If they can send the check to my adders ill send all there trash I bought back to them. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We will be reaching out to the customerThe customer must speak with our Level Technical Support Team to trouble shoot before any repair/replacement options will be offered

Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title:***
Contact Email: ***@motorola.com
Motorola's devices do have Gorilla GlassHowever, this is still glass which is breakableGorilla Glass is meant to prevent deep scratches which could cause the screen to
shatterIt is never stated that this glass is unbreakable since it is still glass
The customer dropped his device which caused the screen to crackMany different factors contribute to a screen cracking such as the height the device is dropped from, the angle at which the device is dropped, the speed at which the device falls, and the angle of which the device lands
Motorola's warranty does state that physical damage is not coveredIt states "this warranty does not apply to: (b) Cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes." This warranty information can be located at; https://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBI...⇄ /> Since the customer dropped his device he *** need to pay for the physical damage fee of $plus tax if he wishes to process a replacementThis fee *** not be waivedMotorola considers this matter resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Company is not only making bad products, but is making claimsAs I mentioned, an iPhone would not have had a damage like this
It is just a mis-representation of facts and cheating customers
Final Business Response /* (4000, 11, 2015/09/29) */
We are not able to comment on Apple's products as we do not sell themMotorola's products are sold with Gorilla GlassHowever, while Gorilla Glass is more durable it is still glass, which is breakable
Since the customer dropped his device he *** need to pay the physical damage fee of $plus tax if he wishes to have it replacedIf the customer wishes to process a replacement he may contact us and we would be happy to assist himIf he does not wish to pay this fee and process a replacement, Motorola *** consider this matter resolved

Hello ***,Thank you for participating in the Motorola/*** Moto ZPlay and *** SoundBoost promotionWe're sorry to hear you're experiencing issues submitting your promotion claimYou may already received an email or postcard with instructions on how to resubmit your claimIf you have not
received this information, please follow the instructions listed in this email.Step 1: Gather ALL required documentsa.) Proof of Purchase: The proof of purchase must be in the form of a Sales receipt with the following information: • The printed shop or store logo• Customers information (name and address) • Date of Purchase• Mechanical Serial Number (MSN) and /or Electronic Serial Number (ESN, IMEI, MEID, HEX).b.) An image of the IMEI and barcode found on the box your device came in.c.) A copy of the email you received with the Tracking ID from your first submissionIf you are unable to locate a copy of your email, please visit the following link: https://status.rewardpromo.com/motorolamobility and print out the Step page.Step 2: Resubmit online at https://motorola.rewardpromo.com/#/home/offers or Mail in ALL required documents to the address listed below.Motorola Resubmit Offer #***
** *** ***El Paso, TX 88574-0907Best Regards,Ashley Motorola UCC Team

We would be happy to replace the customer's deviceHowever, the customer has been provided with our replacement options and they are not satisfiedThese are the options availableIf the customer does not wish to follow our replacement options we consider this resolved

The customer previously processed a charge back with usDue to this charge back we will no longer be able to process any credit card transactions with this customerBoth devices are being shipped back to the customer today via FedExThe tracking number they are being returned with is
***

Complaint:
I am rejecting this response because:
I originally had a moto x, the phone should be replaced by a moto x not a nexusThe phone has numerous differences, the nexus line doesn't have the same options that the x has and it also huge
Sincerely,
Michael ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11125242, and find that this resolution is satisfactory to me
In the future I'd hope you avoid such need for third-parties and simply honor your commitments
Sincerely,
Todd ***

The customers replacement has shipped via *** tracking number ***

The customers device has been sent back via *** tracking number *** *** *** and is expected to be delivered on MondayThe customers device was purchased from an unauthorized sellerTherefore, the warranty is not valid and we will not be replacing/repairing the customers deviceWe
consider this resolved

The customer has been provided with an X code to place a new orderWe consider this resolved

All *** *** devices need to be replaced directly through *** ***We will be unable to replace the device

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11118035, and find that this resolution is satisfactory to me
Sincerely,
Allison ***

Initial Business Response /* (1000, 5, 2015/04/17) */
Contact Name and Title: ***
Contact Email: ***@motorola.com
We *** reach out to the customer and provide solution

The customer's replacement device was delivered today, 12/16, via FedEx tracking number *** We apologize for the frustration and any inconvenience this causedHowever, we will not be providing compensation and consider this resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11155527, and find that this resolution is satisfactory to me
However, the claim by Motorola regarding a day limit is not relevant since this is a case of defective merchandise that never performed asadvertised - a phone that did not workIn any case I did return the phone in a timely manner, and also requested refund on the 2nd defective phone in a timely manner - within days of receiptAccording to state law, it is unlawful for a retailer to sell an item like a phone "as is" and set a brief limit on returnsif the item is defectiveI filed with Revdex.com after Motorola refused to honor this and stated an intent to charge my card again and send the phone back to me.Thank you for helping to reach this resolution
Sincerely,
Rachel ***

We do not show anything other charges of $that have been charged to the customerIf the customer does show any other charge they will need to send a copy of their statement$was refunded on 12/7/