Lucine's Auto Sales and Leasing, Inc.

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title:***
Contact Email: ***@motorola.com
We *** be reaching out to the customer to resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***They have reached out to me via email with the following response: "Hello ***, I'm contacting you regarding your
Revdex.com caseI'm sorry to hear about your device and the delay in getting a replacement out to youWe are unable to send your device back to, I apologize for any inconvenienceI have placed an order to ship a device out to youYour order number is ***I will let you know once it ships outIf you have any questions please let me know. Kind Regards,***Motorola Customer CareExecutive Customer Relations Department" I find that this resolution is satisfactory to meThank you for your help in getting this issue resolved!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me as long as I receive the replacement phone(Order *** by or before
the promised date of January 25th
Sincerely,
*** ***

The customers device has been replacedIt was delivered today via *** tracking number ***

Complaint: ***
I am rejecting this response because: I came to you first and you rejected me thats when I went to tech rx!! if you want I can have them fax you the records of when I went to you verses when I had it fixed!! compare compare it to your records!!!
Sincerely,
*** ***

We apologize for the misinformationHowever, the device is out of warranty and has physical damageWe will not replace the device, even for a feeWe consider this resolved

The customer's device was replaced by ***The customer is not satisfied that the replacement device was a refurbished deviceIf the customer is having trouble with the replacement they received from *** we would be happy to assist with trouble shooting

We will be refunding the customer

The customers replacement is shipping via *** tracking number ***

The technicians did determine this is liquid damageLiquid damage is not covered under the year manufactures warrantyTherefore, we will not be repairing or replacing the device and consider this resolvedBelow is a link to our
warranty. https://help.motorola.com/hc/apps/settings/legal/global/en-us/index.html?t=***

Our warranty states the we will repair or replace the device with a like for like deviceA device was shipped to the customer via FedEx tracking number *** and is expected to be delivered on 3/We will not be providing an X code to redesign a new device and consider this resolved

All *** *** devices need to be repaired/replaced directly through *** ***The customer was informed of this when they originally called for the replacementWe will be unable to assist with replacing the customer's device

We would be happy to repair/replace the devicesHowever, all of our replacements are certified like newTherefore, the replacement devices will not be brand new

The customer purchased their device from an unauthorized sellerWe will not replace or repair the device and consider this resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11141374, and find that this resolution is satisfactory to me
However, this business needs to seriously review their customer service practicesAfter multiple calls and emails this is the first and only time I have received this explanationAfter reviewing my bank records I agree with the explanation, but this entire thing could have been resolved sooner and with far less complaint had this company better trained their customer service representatives
Sincerely,
Michael ***

Complaint: ***
I am rejecting this response because:
I believe that this is a cheap way for a manufacturer to get out of fixing their deviceThe manufacturer should have to pay to fix a problem that is unrelated to cosmetic damageTheir policy seems to be to blame the customer to get out of fixing the phoneI have returned the phone to *** whose customer service is second to none and acknowledged that despite cosmetic damage the software issues take precedentThey have replaced my phone and I will never be doing business with your company againI will also be telling everyone I know not to do business with your company either
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The fact
is the package is lost at deliveryThe truth is I woke up at 6am waiting for the packageNo one ring the door bill for the entire morningWhen I found the delivered status changed to "delivered" on line, I ran downstairs immediately and cannot find the packageAccording to my conversation with Motorola customer service, the lost of claim has been filed with ***.
Sincerely,
*** ***

A brand new replacement was shipped out today via *** tracking number ***

Complaint:
I am rejecting this response because: neither the online reseller (Blinq) nor the original manufacturer are honoring new product warranty which is offered on all new products
Sincerely,
Peter ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***