Lucine's Auto Sales and Leasing, Inc.

Complaint:
I am rejecting this response because:This is so unfair conduct by Motorola.If they would fix the phone then just refund my money
Sincerely,
Chuck ***

Complaint: ***
I am rejecting this response because:As the manufacturer of the product, Motorola should be able to provide the appropriate customer servicedollars + tax is ridiculous given that the AMOLED panel and digitizer still function properly, it is solely the glass housing that, while I understand is not possibly unbreakable was damaged in a fall less than feet in height, yet somehow managed to shatter my glass, but still managed to work.For the *** X, I have consistent contacted Motorola regarding the device and was never afforded a solution outside of Tie up many that, as an unemployed individual, I did not have, or Be without a phone and miss important phone calls regarding potential unemploymentI was consistently detered by Motorola Customer support regarding my devices issues, and it is definitely documented within their system. I am asking for actual customer support, not a take it or leave it bill
Sincerely,
*** **

An RMA has successfully been processed for the customerRMA # 170308-

A new RMA was processed for the customer, RMA number *** I have listed the link for our warranty belowAll replacements are like for like reconditioned/refurbished device unless parts/replacements are not availableWe will not be upgrading or sending the customer a brand new
replacement. https://motorola-global-portal.custhelp.com/ci/fattach/get/843204/1395407859/red...⇄

We would be happy to replace the customer's deviceHowever, the replacement would be a like for like model (customer would receive the same model as their original device)We are currently not running any promotions on the 2nd Generation Moto If the customer would like to sign up for
promotional offers they may do so at the below link. https://pages.motorola-mail.com/registration-us-en/

The customer needs to contact ***It does not matter what phone number either phone is activated under and *** will be able to assist in activating the devices to different phone numbersThe customer paid *** for these devices, therefore if the customer wishes to receive a refund it
would need to come from ***We consider this resolved

We would be happy to assist the customer with trouble shooting the devices to see if the issues can be resolvedIf the issues are unsolvable we would be happy to discuss repair/replacement optionsA refund is not an option at this timeIf the customer would like to go through the trouble shooting
they may contact customer service at 800-734-

We were able to review the call records and the customer was not informed they would be upgraded to a 2nd Generation Moto The customer's original device has been sent off for partsTherefore, we are no longer able to send it back to the customerWe have provided the customer with a like for
like replacementA refund is not an optionWe consider this resolved

The customers *** account was refunded on 11/in the amount of $We consider this resolved

The customer did not contact us before sending their device inIf the customer were to contact us we would have processed a warranty RMABy setting up a warranty RMA the customer would have received a prepaid return labelDue to this not being done and the customer not sending the device
certified with a tracking number we have no way to locate this deviceWe will not be replacing the device and consider this resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11666678, and find that this resolution is satisfactory to me
Sincerely,
Wayne ***

Complaint:
I am rejecting this response because: I spent an hour and eight minutes (after waiting
nine minutes to connect, and starting my timer several minutes into the chat) attempting to resolve thisIn poorly written English, I was informed I would receive a phone call concerning my issue in 3-business days- the individual disconnected me without at any point getting my phone number, so I am doubtful that will occurPunukollu was the individual, and the chat is maintained if you would like a copyThey did not acknowledge my issue, and simply erased all my data on the rather than resolve the actual issue, you violating my rights and erasing my content from my device and replacing with another softwareI will not be "accepting" until this is resolved- last time I accepted a Revdex.com offer from you (Motorola), I was simply ignored and never contacted or engaged, so you "resolved" the issue and gained yourself a resolution point on Revdex.com, but did not honor your claimI will not make that mistake again
Sincerely,
Steven ***

The customers replacement is shipping today via ***The customers tracking number is ***

The replacement device was shipped via *** tracking number *** and delivered on 2/

The customer placed their order on 8/9/The order was delivered to the customer via *** tracking number *** on 8/15/Below is a link to our Terms of SaleThe customer is outside of our return timeTherefore, we will be unable to process a refund for this
order. https://www.motorola.com/us/legal/terms-of-sale

Contact Name and Title: Ashley
Contact Email: [email protected]
We offered to replace the customer's deviceThe customer refused the replacement we offered and requested that their original device be sent back to themTherefore, we sent the device back unrepaired per the customer's requestThe reason the device still does not work properly is because it was returned unrepairedWe consider this resolved

Complaint: ***
I am rejecting this response because: even if I was going to a GSM provider, I would still be without a subsidy codeSay I am now taking this phone to AT&T and need to have the phone unlockedNeither my former carrier nor Motorola would be able to unlock my phone for meI hold Motorola completely responsible
Sincerely,
*** **

The device is over years out of the year manufacture warrantyWe no longer support the deviceTherefore, we are not in the position to refund the customer and consider this matter resolved

We apologize for the frustration caused by this and for any inconvenienceWhen an RMA is setup customer's receive an email stating that they must remove and case, skins, Sim Cards, etcbefore sending the device in because they will not be sent backWe will not be refunding the replacement
charge as the customer's device had physical damage that is not covered under our year manufacture warrantyWe consider this resolved

The only option for the customers device is a repair, if for some reason the device can't be repaired then we would offer replacement optionsWe would be happy to setup a repair, in order to proceed with this the customer would need to send their device in firstIf the customer does not wish to do
so we consider this resolved