Lumen Technologies

In a nutshell I was offered service for $80 a month and my bill was $200 for 6 months. I called every month for a cancellation of part of my service to reduce the payment. I've been promised a credit of fees 3 times yet management is refusing to credit my account. This has been going on for over a year. I wrote a letter and asked that it be replied to in writing within 30 days. It was signed for March 12 and I've received no reply to date.

Century link was suppose to install fiber optic VoIp service but never did. They have billed us for $1992.47. Account #***
We have been paying Century link Account # *** , $306.45 per month for our analog services, which we have been using this service all along. We should be billed for only one account and not two for the same service. We have disputed these charges since we received our first bill of Jan 19, 2018 and we never received a response from anyone until 22nd of March of 2018.

WI-FI does not work more than 10 feet away from century link modem, devices from laptops to phones only get 1 or 2 bars out of 4 within a foot from modem. I have called more than 10 times with the same results ( English speakers not great!!!!) unplug and re-set repeat repeat.....!!!!! they always respond 'well on our side it looks great, call us back if it continues" click. Tonight I tried the so called online customer service, whoever I was talking to online said to do a speed check and gave me a web site , they said they would stand by why I did it, well my Wi-Fi is slow and kept resetting while trying to do this and I had both pages open to communicate with the Century Link person, this was going and maybe 5 minutes later they said I did not communicate back to them and stopped the on line help telling me to start over! My high school kids have to do work 1 at a time or the Wi-Fi will freeze. The Century Link Wi-Fi service and customer service is terrible and I have been paying for a higher speed at extra cost, they continue to tell me it is good on there end. They have given me 3 new Wi-Fi addresses over the past years telling this would help and nothing does.

Account Number:***
Line ID:(***

We have purchased the services with CenturyLink for the high speed internet of 140mb downstream and 20 mb upstream.

In the past 3-4 weeks, we are experience same service degradation issue that begins at 4pm PST where the downstream speed drops to critical all time low of 1-2 mb downstream and stays that way throughout 12am PST. This is now happening every day, which makes using of internet nearly impossible. I work from home, and this is now affecting my job as I am unable to establish connection with my remote work location, we cant watch *** or *** Video services, Internet IPTV or anything else.

I have contacted CenturyLink Support and Technical Repairs on several occasions. They sent out a technician who came in before the starting servicing degradation timeframe and stated there was no problem with connection coming to my house, but there continues to be an outside line issues that being worked on.

How much longer do we need to experience this and why do we not get any notifications of the problems? I have checked support and troubleshooting help pages on CenturyLink.com, even during the slow internet time - there are no reports of the outages of any kind.

I called to inquire about phone service. Placed a temporary order which I cancelled 2 hours later. A week later they send me a wireless modem for internet. Not even what I was acquiring about, and it’s not something I ordered. They proceeded to tell me I had to take time out of my day to print a return label and send the equipment back. I live out in the country and run a business. There is no reason why I need to take time out of my day to return a product they sent me for no reason. I very politely told them they could send someone here to pick it up but I was not going to waste time out of my day to drive to the store and drop this off. Very unorganized. Customer service was terrible. I will never use this company.

They continued to bill me even though we cancelled our account and then they refused to refund the money and were very rude with terrible customer service. $66.75

Centurylink continues to bill me for cancelled service. I have called twice to speak with someone about this and I keep getting passed off and put on hold. Have been holding for close to an hour. I called again and got an operator. he was going to pass me off again and I said I had been holding for an hour. He said he would get me to someone quick, and then proceeded to send me into the same loop. Poor customer service and a poor product. Stay away from CenturyLink.

The service was ok when I had it but the cancellation was a nightmare. I moved and my new location was not longer compatible with Century Link. I called to cancel and needed to call a total of 3 times to complete my cancellation. The first person I spoke with said they cancelled my account and did not (which I learned when I received another bill). The second person said they couldn't hear me anymore even though I could hear her giggling before she hung up. The third finally processed my cancellation. Also, every time I called, it took about 5 minutes for them to find my account even after providing phone number, address, account number, etc. Are the call centers not supervised?

This company is absolutely HORRIBLE and extremely dishonest. Upon signing up for internet, I was given a price and quoted "promo values". I brought up concern with those expiring eventually and was told by the agent that before they expire I can call and get them reapplied. Well, of course when I do that I'm told that this isn't possible. I talked with several agents who were super RUDE and refused to help. I asked for info on disconnecting and was given an alternate number and told "Sorry to see you go." No respect or appreciation for those who keep them in business. They would rather lose a customer than fix a few dollars on my bill. What's crazy is my neighbors have the exact same service (I viewed their bill) and they are paying about $25 less than I am. There is NO reason those same promotions can't be applied to my account. Total scam of a company. Avoid at all costs!!

We had business internet from a company called TWTelecom. It was acquired by Level3 which was then acquired by Centurylink. When our contract was up for renewal, we decided to go with a local business for our internet Centurylink made the process of porting our existing phone numbers extremely difficult. They discovered an error in their system that didn't show the entire range of numbers that we owned. They would refuse to port, but then put in orders to cancel. No one at customer service was any help.

Terrible! They didn't provide the high-speed internet they promised. We set up for this account to be under my son's name and of course it wasn't done. They set up a security code that neither my son nor I set up. Now we can't even cancel our account. I seriously HATE what centurylink has become. I will never deal with them again.

I have now contacted CenturyLink to cancel my internet and stop billing by phone 6 times, chat once, and mail once. I had a month to month internet contract with them and moved out of my apartment at *** on March 10th. I tried calling that day (Saturday) and they were not open. Okay, the next time I had available during hours due to starting a new job 5 hours away was March 15th. I told them when I moved out I had disconnected the modem (that I owned) and I needed to cancel service. The lady was nice and said that I would be reimbursed because they had pulled my payment for March-April already and she would make it effective March 10th. I got an email the end of March stating that my bill was ready for April-May and it would pull mid April. I called again and explained what happened the beginning of April to call and again deal with this issue. She said she would update my bill to a zero balance and confirmed that my service had been disconnected. I checked my bank account the day it would have pulled and low and behold another $45 was out of my account. I called 4/12/18 and had to call 4 times to the cancellation number because transfers between people kept getting disconnected or I'd be put on hold and hung up on. For how annoyed I was with this I was pleasant to the workers. I finally got someone on the 4th call who said that my internet was cancelled but it wasn't until the call early April that it happened. I informed her that wasn't correct and if that was the case people were not doing their jobs properly. She stated that my account was being updated and should be credited back to 3/10/18 when I moved out. I now have received a bill for May-June internet. I am beyond mad at this point that they keep pulling out of my account for a service I am not receiving. I contacted the chat area today and was given the same number I have been calling to cancel my internet AGAIN. At this point they owe me $90 for the two full internet bills that have pulled since 3/10/18 and the days left for the February-March bill that I moved out before. I have probably spent at least 3 hours on the phone now trying to get this figured out. I have a reference number for the last call I made 4/12/18 that is suppose to "help".

In April 2018 I called Century Link to determine pricing for Internet Service. I was told that my bill would be $55 plus taxes and fees. I asked to know the amount of taxes and fees. I was told that an account would have to be set up and then I would know the total bill amount. I was assured that I could cancel the account if I wanted prior to my 4/23/18 installation date. I never received my total billing amount, so I called to cancel the order. I continue to get information about billing and my account even though it has been cancelled. Last week I requesed an email notifying me that my account was cancelled. I was told that Century Link could not do that. They did provide me the following cancellation number: ***. Since that time, two different companies came out to mark my yard to dig it up to install the line necessary for the cancelled service. I DO NOT WANT MY YARD DUG UP FOR A CANCELLED ACCOUNT, AND I WANT ASSURANCE THAT MY ACCOUNT IS IN FACT CANCELLED AND THAT ALL BILLING IS CORRECTED.

We are on the 8th month of a 12 month contract with CenturyLink, when we needed our phone lines repaired since our landline was unusable. As the technicians upgraded our phone lines to fiber optic cable since the old copper wires were antiquated and not working, we were never told that we would be kicked off our 12 month contract and given a higher bill. The technicians also upgraded our internet service. In addition, we are being charged for upgraded phone service (price for life) which we never requested. We spent over an hour on the phone with CenturyLink including a supervisor. No one offered us the original rate. We want the price of our remaining 12 month contract for our service to be honored.

CenturyLink provides customer support for extended hours for those that want to add or expand services, but to cancel a service, you have to call a special department that only operations between short hours Monday through Friday. Those that work during those same hours do not have the ability to cancel their services despite being able to add services to their account. Each day that goes by without being able to cancel services is another day that CenturyLink bills the customer even though services are not used. My phone number was ported over to another provider days ago, but I cannot cancel my service with CenturyLink because I can't get a hold of them to do so. They do not offer a means to cancel any other way than by calling their special department.

In Feb. 2018 I agreed to a new contract price of $135.06 for the year. I paid that price in March. In April, the bill increased to $145.79. When I called to ask why, I was told by the first person I spoke with that access fees had increased and it was a local government increase. The next person I spoke with said it was because a discount from the previous year had expired, which makes zero sense since I'm under a new contract (and then he tried to sell me dish service!!). Either way, I call it a bait and switch. I'm stuck with them until next February, but after that I'm cutting the cord on these snake oil salesmen. I guess CenturyLink doesn't understand that they need customers more than customers need them.

When I first signed up with Century Link, in July of 2017, I was informed that I have a pro-rated bill of $55.00 per month that will go up to close to $100 per month after a year. The salesman also informed me that I will be under no contract. I called to cancel my service with Century Link for 2 reason. 1. It was not delivering the promised speed. 2. I needed to cut back on my bills. I wait a month for my final bill to show up, and I have charged $170.00 for an early termination fee when I never agreed to a contract.
When I call to dispute this fee, the billing department answers the phone pretty quickly then transfers me once they realize what I am calling a bout, when I am transferred I was put on hold for a total of 48 minutes with no answer. I am still attempting to contact someone to resolve this issue.

I want to end my service with Century Link as prices always changing and I call every month and I am told locked in with Prism until next year but the next month lady offers direct TV and I say you can end the agreement early but I can't? And then two months there was a credit check on me without my permission so I filed a dispute with transunion and have been a customer for almost a year so there was no reason for this

In 2017 I signed a contract with Century Link for Internet service with a monthly billing service of ~$60.00 per month. The first two months did come to that amount but It then suddenly escalated to $84.00 per month. I continued to pay the agreed to amount. After multiple attempts to fix the bill Century continued to charge me late fees for not paying the full amount on the bill. In February I cancelled my account as I was transferring to another state in which they do not provide service to. I made a payment of $136.97 the was supposed to include any late fees and in the process they would waive the early cancellation fee of the contract due to them not providing service in the state of New York.
In March I did make one more payment of $84.61 thinking that maybe the bills where behind by one month.
Now I'm being called by their collection office saying I still owe $136.00 in late fees and contract cancellation fees . Their system notes show that they had waived all cancellation fees and I just had to pay the 136.97 and all would be up to date.

I want Century Link to honer the agreement that I had made in February when I cancelled and made the 136.97 dollar payment. I want all bills and calls to stop and a letter or email stating that the account is resolved and closed.

I cancelled my services with centurylink in January of 2018 and I have contacted the company several times, bot via chat and telephone, in regards to charges on my account of a motem. I returned my motem when I received my shipping label, from centurylink, and when I call I am transferred to multiple people or hung up on. They're telling they can't find my tracking number even though they provided me with the label. I have talked to a supervisor and they're telling me they can't find this motem when I returned it months ago, it's now April.