Lumen Technologies

I was billed $274.00 for 1 month of service, A rep (Nan) took off $100.00, I should have been billed $85.00 per month for internet and phone plus taxes and fees as I was only with this company as a new customer for month or maybe 5 days over a month, was told if I disconnected which I did, I would be billed for the services I used, I asked for the bill the day I disconnected service with them,rep said I had to wait for the monthly bill, when I got the bill there were all kinds of charges, that's the reason I asked for the bill when I disconnected, I had a feeling I would be charged for stuff I did not do plus late charges, we are waiting for the next billing cycle, hoping there will be no late charges. we need someone to help us make them see we should only be billed for the month we actually used their service, please help.

CenturyLink routinely provide service for only 28 days out of the month. My service has been disconnected several times for non-payment however my account was either current or the representative took a payment arrangement on file before the disconnection date. Upon speaking with customer service they always admit that it was their error however they must charge a $25 reconnect fee even when in error.

WORST EVER!!!!
None of the departments know what the others are responsible for or what each departments does, which equates to customers' time being wasted as excuses upon excuses are uttered.
It's been 11 months, tomorrow, that I've been a "customer" and I CANNOT WAIT to cancel ALL services with this LAUGHABLE service provider WITHOUT incurring any further expense!

They are charging incorrectly. I qualified for internet basics, a grant program that allows me to pay $10 month about, and they're are charging $75 a month and I have called them several times to try to resolve this matter.

We are cancelling our internet service because we are moving out of serviceable area. We have contacted CenturyLink to find out if there would be a fee associated, the first rep we spoke with said no. When I called back today, I was told that because we were moving to an area that didn't offer Centurylink that there would be a $200 fee; and if we were moving to an area that offered it but we didn't want it anymore, they would waive the fee. We asked to speak to a supervisor and were given the run around about how she needed a reason for us to speak with them. We repeatedly asked to speak with a supervisor stating we wanted to file a complaint and would be filing one with the Revdex.com also.; eventually the rep hung up on us.

After over 8 plus years having Centurylink for internet service and also for phone service, I was having problems with lose of internet 25m/2m service at my home. It was not just me in was everyone in my neighborhood that had Centurylink. This problem occurred for about a total of 10day in the month of October 2017. With these problems, I called to cancel service around November 17th. I cancelled because I use internet for work and I can not be without service. When I got my bill Centurylink charged me for a $200.00 penalty for early termination. I was unaware that I was in a contract as for the past 8 plus years I was not under any contract. They claimed when I called to get a better speed (from 10m to 25 m that it was a one year contract, I did not recall signing anything or giving my ok for a contract. I feel the $200.00 penalty is fraudulent. I called billing and customer service many times trying to talk to them about this reversing charge, they refused to do anything and I have records of centurylink messenger trail of my conversations. One customer service rep Nicole said about teh bill should have shown a prorated early termination if anything. Now Centurylink has sent the unpaid bill of $183.85 (200.00 minus credits earned of 16.15) to ***.

I discontinued service with Centurylink several months ago after they were unable to provide with me with an internet speed comparable to their competitor. I was told that I would need to return two cable boxes for their Prism service or incur a fee for each. I agreed to return them and Centurylink agreed to send out boxes I could ship the equipment back in. The reached out via a bill indicating I owned for the boxes. I called up, spoke to a representative and explained that Centurylink did not hold up its end of the deal and send me the boxes. He told me he would send the boxes ASAP as well as shipping labels I could use on my own boxes. Nothing in the mail in from Centurylink at all that month. Next month, another bill shows up, I ask to speak to a supervisor and explain that I will gladly return the equipment, but I was under the impression that I would receive shipping labels and/or boxes. She submitted the request again for both items. A few weeks later the shipping labels arrive and I mail off the equipment in question from my local *** store. I have pictures of the shipping labels!! Also, I forgot to mention that each time I spoke with someone I asked if I could give the boxes to a mobile technician and was told no. I was told that I could drive about 30 miles though and drop them off at one of their brick and mortar stores. Centurylink did not keep their end of the deal and send me the labels until the bill was on the brink of collection. This morning I found a collection notice from *** on behalf of Centurylink attempted to collect a debt on equipment already returned.

Hopefully someone reads this before agreeing to Century Link’s services. My service was supposed to be activated May 8th. I plugged my modem in as instructed and I wasn’t getting connection so I called tech support. I was given the run around for a hour just to find out a tech was never sent out to activate service at the road; nice that they called! They said by May 9th by 5pm they would have it straight. I got home May 9th- plug in my modem again; still nothing! Called tech support again and they claimed they have to authenticate my modem before it works over the phone- the process didn’t work. This is after another hour on the phone- they said they will send a tech out May 11th to try again!
I find this to be ridiculous and I’m waiting for 8am to roll around to cancel my service before it even starts. Never have I dealt with such mindless people and being told “wait until such and such time ie: after 8pm and it will be fixed” and they know *** well it won’t be.
All I can say from this experience is if you’re reading this- please consider all options before settling with these people. They seem like scammers honestly and I’m waiting for the run around when it comes to getting a refund- I can’t wait.

This company needs to take control and monitor who they give access to solicit fraudulent indentifcation and harassing phone calls all day every day. If you block the number they just call back with a different last 4 of the phone numbers. I am on the so not call list. But this doesn’t work either. Why do they allow these services to scammers to take advantage of many innocent individuals!!! I am sick of the Level 3 Communications!!!

My internet has been going out for months and multiple techs came out and couldnt fix the issue.I was giving a 2 month credit on march 30 2018 for my internet
On april 9 I paid a bill in the amout of 22.28 on may 9 I checked my bill and it was 212.00 I called and ask why the bill was so high and was told the equippment hasnt been returned but I still havr service. That ossue was resolved because they fixed that issue. I called back inquirig about the 2 month credit. I was advised that 80 dollars was applied to my bill for 2 months but iy was applied to only one month. I told the customer service rep maybe I dont know how to do math bevause 2 months is april and may and her reaponse was pretty much. I asked for a supervisor and I was upset just being disrespected so the supervisor told me that it doesnt matter that im.upset and to stop yelling.I asvised I will be filing a complaint and he stated he never said those words that ot doesnt matter. Im pissed off becuase as much hell I went thorugh for months with the service of being crap I deal with a company of peopel who dont give a damn. Maybe I should switch my service to comcast and pay them my money. This is the worst company ever and I refuse to be treated as if im dumb. The main issue was trying to understand what is a 2 month credit if it was only applied to 1 month.

Terrible experience!

I entered into an agreement with Century Link for a one year contract for internet service in Portland, OR from 4/1/16-3/31/17. I moved from Portland, OR to Vancouver, WA on 4/15/17, at which time I contracted with another Internet Service Provider. On or before April 27, 2017, I contacted Century Link and requested that my services be cancelled, any final payments be processed and my account closed. I continued to receive invoices for several months for services to my former address. I made repeated contacts via phone, email and on-line chats, with their service department requesting that the cancellation be processed per my original request. I had thought the matter was resolved until I received a notice in November 2017 that I had an outstanding balance of $523.10, giving me until December 1, 2017 to pay before it would be referred to a Collection Agency. I immediately contacted Century Link at the number provided. After over an hour on the phone, I was directed to the Retention Department (866-961-2650) for assistance. After reviewing the notes on my account, the representative (Jim), told me that the cancellation was not processed properly and that he could see that I had made several attempts to have the account cancelled. He assured me he would get the credit processed and provided me with Confirmation #***.

That was the last correspondence from them prior to my receipt of a Collection Notice dated May 1, 2018 demanding payment of $623.09.

Century Link has been paid in full for all services provided to me while living at the address of service. I had fulfilled my one year contract obligation and properly informed Century Link of my desire to terminate services. My account should reflect a $0.00 balance with no delinquencies.

On April 20, 2018 century link was authorized to take $25 out of my chec*** account for a deposit and instead of ta*** $25 the agent took out $215.00 and then I eas charged $3.50 for the agent ta*** payment. So when they took the amount out it caused me over draft fees. The agent said that she messed up documented on the system that she was refunding the money back to my account in 3 to 5 business days and still have not received the money back. I have been calling and dealing with this issue for hours and still have not received my money. And the money I was charged for overdraft be paid back because if their mistake.

I cancelled service to Directv on March 13th, effective March 17th. They were bundled on my Centurylink bill. Around that time I also contacted Centurylink to let them know I was cancelling the Directv service and to discuss internet pricing only. The representative offered me service for 27.50 a month plus a 30.00 loyalty credit due to the fact that the bill was already pending (This was my 3/18 bill totaling 154.79). Directv refunded 96.92 (from the 3/18 bill) and sent it to Centurylink. When I received my credit card bill not only was the 154.79 total on it (which I understood would be) but so was a 140.83 bill on 4/15 (58.99 for Centurylink and 111.84 for Directv) which should not have been. I promptly contacted Centurylink and this was the reply: "My apologies for any inconvenience this has caused. After checking, the $30 credit is on the April 22nd bill. Also the 12 month loyalty offer is on this bill and you are receiving internet service for $27.50 plus cost recovery fee. You receive credit for DirecTV of $96.92 on the April bill also. I am showing you currently have a credit balance." I made two calls to Directv and both times they assured me that the last time I was billed by them was 3/18 and I did receive my refund for discontinuing service, and it was forwarded to Centurylink. (I also have a paper statement that shows I have a 0 balance for service from 3/20 to 4/08.) My question, which hasn't been answered in two more follow up emails to Centurylink is, why am I still getting a charge from Directv when they confirm I shouldn't be, and if I was receiving the 27.50 a month service (plus a 30 credit which was applied reflecting the 140.83 bill, otherwise it was 170.83), why am I being charged 58.99 for service after the 30 credit was applied?

After a horrendous year as a Century Link subscriber it is time this vile company is held accountable for their business and customer relation practices. After paying for 40 Mbps internet for over a year we finally found out we were getting only 10Mbps.A technician came over to the house and rectified the issue, in the process we learned an awful lot about how Century Link manipulates and abuses their customers:

A: the speed is only relevant to if the computer is hard-lined in. They sell a 40 Mbps speed but don't inform their consumers that that does not apply to wi-fi. This is woefully misleading

B: The average Wi-fi connection is about 20% less than the hardline, which, according to them is standard. This is also not made public.

C: My wi-fi was running at 10Mbps, 75% less than I was paying for. When I talked to a supervisor they told me that they checked and my internet had been running fine, even though both the technician and myself ran tests showing the 10Mbps speed. Finally, the 'supervisor' said he can only access the hardline info, not the wi-fi, so in fact, there is zero recourse to check that information even though I was blatantly told they had. Misleading and a full on lie.

D: The original installation was done completely incorrect. A fiber modem was added for no reason. The modem was placed directly next to our furnace in the basement. The technician who solved the issue was baffled at the incompetence of the original installation. This is what was causing the poor service. Nothing I would have known about. Because of this, they need to offer reparation.

E: EVERY single individual I have ever talked to on the phone at Century Link has been condescending, demeaning, they interrupt nonstop to try and coerce you into getting angry and hanging up by answering everything with political double speak as well as placing you on hold for sometimes up to 45 minutes (all while making you listen to a nonstop Century Link marketing pitch). When I asked if the incorrect installation was my fault or Century Link the individual refused to admit any wrong on Century Link's part

F: When trying to get Supervisors to address issues, I was lied to again. I was told I was talking to a supervisor, but after persistent questioning I was able to ascertain that the person was in fact a 'screening consultant' in Omaha?!? I was also informed that they are trained to give misleading information and to not be direct, which is why it was so difficult to get his job title from him. This is indicative of Century Link's dishonest business practices.

So, due to this companies complete inability to properly set up the modem and their shady way of selling the hi speed internet package, I have been paying full price for 40Mbps and receiving only 10Mbps until the technician arrived. This is 100% Century Link's responsibility and 100% their fault. I have been blatantly overcharged by them for services I was not receiving.

Trying to deal with the people at this company is infuriating and I was repeatedly lied to and given the roundabout with no solutions or reparations.

The internet provider market is a monopoly controlled by Comcast and Century Link. This is anti-capitalist, anti-American and a repugnant example of what happens when we don;t have enough competition in a 'free' market.'They both donate millions to PAC's to influence our elections and remove our freedom so they can make profit at our expense. Shame on Century link!!!! Tis company gets an F

As advertised with century link and partnered through dish network I am available to get 8mgbs of speed internet. I have had several tell me my house has had service before we moved here. People at century link have said this. I have a screenshot from one in chat saying the same. When it time for the tech to come out they do not show up stating my house is too far away when century link clearly states it is not. You call back and they reschedule. No one shows up. No one calls. You call back again. They claim I cancelled the order. They rescheduled again five times and still the have cast same result. No one shows up or calls. Today I call their corporate office. I was told that the previous tenant of the home may have not paid the bill for awhile so they capped my house off. Therefore giving the other customers better service. They say at this time there is nothing I can do and they can not tell me when I can. T. I have been a loyal customer of theirs for years before and all we did was move to a new house. If you tell me I can get internet then that should be just that. You provide the service that you say you will. They are liars and the customer service is horrid at best. I just want my internet turned on.

I ordered services online on 3/9/2015. On 3/10/2015 I called to cancel my order and my install on 3/11/2015. I was informed by the agent that everything was good for the cancel of the order. On 3/11/2015 the technician came to my door to install the services I canceled the day before because I decided to go with *** as they had faster internet speeds. The technician noted on the account that he was turned away at the door and that I didn't want services installed from centurylink. I never received any equipment, and I never let any technician in my house. On 4/23/2015 I received a bill in the mail for services I never received, so I called and asked what was going on. The agent said that they were taking care of any charges on the account as they did in fact see my notes to cancel the install from the agent I spoke with as well as the technician. I thought all was well and taken care of. Today I received a bill from the collections agency *** for the amount of $174.32 for services from centurylink that I never received. I am beyond upset at this as it is hitting my credit score as well I discovered. I did my duty as a customer to call to cancel the install before the installation date, as well as when I received the first bill. This should have been completely taken care of with my first call.

I have recently taken over my families camping property in Andover, OH. Part of me doing this was having internet installed on the property because there is very bad cell phone reception. I initially contacted CenturyLink on Friday May 4th to request internet installation. On monday I called them because I realized that I had chosen the wrong date to have it installed. Mind you when I initially signed up I had to pay a total of $115 on my credit card. $60 for the installation and then $45 for the first month of service and $10 for the first month modem rental fee. While on the phone I was told that the order had been cancelled but they didn't have any idea as to why. So the representative assured me that the $115 from the first order would be refunded to my credit card and that she could place another order. So I had her go ahead and place another order so there was another $115 charge on my credit card. This morning I got an email stating that the order again had been cancelled again without a reason or explanation. So again I called contacted customer service again and went through the whole thing again explaining that it had been cancelled and I didn't know how or why. Once again they re placed the order and charged me another $115. Now we're up to $345 charged on my credit card. Very shortly after placing this 3rd order I got another email stating that it had been cancelled once again with no reason or explanation. I once again contacted customer service an was on the phone for over an hour while the representative called every department that she could in order to try to find out what was going on. She found out that the previous people that were in charge of this property had an unpaid CenturyLink bill and now I'm being held liable for it and they will not install internet for me until the previous person pays their bill. How is this fair to me that I am being held liable for somebody else's bill? The representative actually told me that there was nothing that she could do and nobody else that I could talk to in order to get this situation resolved. Also currently I have charged on my credit card that greatly exceed whatever this previous bill was to the tune of $345, how am I supposed to get this money refunded to me?

I signed up for CenturyLink internet on January 9, 2017. I did so through Centurylink.com using the chat feature. During the initial chat I told Jen M. that I would be moving soon and would need to cancel service in a few months. She informed me that "You can cancel it, and as long as you let us know you're moving out of state, we can waive the term fee." I signed up for service that day and was a satisfied customer until July 12, 2017 when I cancelled service to move from Arizona to Hawaii. I informed them as such and was told I would not have a termination fee. When I received my final bill I had a termination fee! I chatted with them that day and was informed they could not help me as the account was closed and to try a different department (very poor customer service.) I chatted with said department and was told the fee would be reversed and I did not need to take further action. It is now May 8 2018 and I just received a called from a collections agency telling me that not only do I owe, but they have dinged my credit report.

I've been a Centurylink customer for 12 years. I paid for 40 mbps, but when testing the speed I was actually getting, I found that it was between 10-20 mbps. I decided to up my speed recently to 80 mbps in hopes that I actually get 40 mbps. Now when I test, I am between 30-40 mbps. I should be upset that I'm not getting 80 mbps, but I'm not. I'm upset that now that my actual speed is about 40, I could and should have been getting 40 when I was paying for 40. This method is classic bait-and-switch. What this teaches me is that if I want 80 mbps, I need to pay for over 100 mbps.