Lumen Technologies

Centurylink has equipment placed on my property for a neighboring residence that is not permitted and needs to be moved. A request was made on February 5 2018 and no response has been made.

Centurylink unilaterally modified my service contract to a 24 month commitment without my consent or knowledge. I have the Order Confirmation emails demonstrating I expressly signed-up up for a twelve month commitment.

Their customer service department modified the contract in applying a discount they agreed to provide after they the company took over a month to install services. They sent, and I have kept, the emails wherein they agreed to provide the discount because of service issues on their end. The discount was not applied in exchange for a 24 month commitment.

They now argue they can charge an early cancellation fee pursuant to a 24-month commitment I did not make. I have attempted to address this issue on multiple occasions with various departments. They said they would only waive the fee if I agreed to renew service with them (which amount to deceptive trade practices in an attempt to retain customers). They have also made the incorrect statement that because a bill referenced a 24-month commitment after they applied the unilateral change, the fee is binding. I note that the bills were provided by email. They had my correct email for Order confirmation; however, when they set up the billing account, they entered an unprovided, nonexistent email. I never received billings, but merely paid my account online at the same time every month.

Our contract with CenturyLink lists specific internet connection speed, which Centurylink fails to provide on a regular basis. Our phone service is irregular as well, with bad statics noises. We have to repeatedly call for technical assistance. Each time CenturyLink representative will offer us a refund for inadequate service, which so far was never posted on our account. On April 11, I've called regarding lost internet connection and was told that CenturyLink will send to us a new modem, but refused to send technician to check the line. When I requested a brand new modem, since the last refurbished one didn't work, I was assured that I will be receiving brand new modem with *** overnight shipping. On April 12, while I have to call again to report lost phone service, I decided to check on the status of the new modem. I was told that it was just shipped today by regular *** and it was refurbished as well. Finally, I was told that if I need a new modem, I have to purchase it. I completed the purchase and asked to be transferred to the supervisor, but, as on many occasions before, I was told that no one was available. Customer representative offered to take my complaint, so I pointed out that I did it so many times before and according to her she couldn't find any trace of prior complaints or posted refunds in my file. I tried to file a complaint on the CenturyLink website by Chat box and email.

I cancelled my cable TV with Centurylink after the service and quality were horrible. When I signed up for the cable I was never told there would be a $240 early cancellation fee. When I cancelled I was never told about it. Their staff are totally incompetent and unresponsive every time I've dealt with them so resolving it with their customer service is not possible. All they try to do is sell you on new products.

Representative who identified himself as Anthony *** refused to take us off of the call list for requests for donations. He insisted that the person he was calling for must be the person to take our phone number off of the call list, and insisted that they have been doing business with us since 2009, which is terribly incorrect, considering he said he was calling on behalf of the Enlisted Association with the National Guard. I asked to speak with his manager about the situation, because as a representative of the company I have the authority to take our business number off of their call list. They harass us with 5 phone calls a day, even though we tell them each time to take us off of the call list. This was the first time that anyone has blatantly refused to remove our name, and considering how many phone calls we field from them with no resolution, I told him that I would be contacting the Revdex.com to make sure that this was resolved once and for all. Our boss has never donated to any of the multiple causes they contact us about, but they repeatedly call and insist that we are in business together.

I have been a customer of Century Link since October 2017. After my first billing, I immediately applied for paperless billing and to have payments automatically drafted. While they did assign me to paperless billing, they never contacted me regarding any bills, so I never received any notification when a bill was due. I contacted them over the next few months no less than 6 times trying to get bills sent to me and to get an automatic draft set up. I was told on three separate occasions that the matter was resolved, only to have it happen again. I was also told that I would be contacted by a representative to discuss my issues. I never was. They did send me a survey asking for a rating of their service. Interesting that they could find my email address to ask how they were doing, but couldn't find it to send me a bill. Their customer service is horrible.

We signed up for Centurylink in October 2017. Took them over a month to install and did not show at first install appointment. Have had employees out many times. Phone still does not work and internet is sporadic. Was to credit our bill and have not. Have on screenshots and an employee id. They suck and don't fix the issues. Have spoken to supervisors and they just don't care.

Starting around November 2016 our internet began to slow down mainly in the evenings and weekends when more people were home in our community. I called and chatted with CenturyLink several times about this and was told our community was under an exhaustion and was given many dates that this exhaustion would be fixed but nothing ever changed and the date was changed. I was told I wouldn't have to pay for internet until the exhaustion was fixed but I continue to have to contact them every month sometimes I get a little credit, sometimes I don't. I spend hours on the computer or phone fighting trying to get this issue repaired and starting over every time. Many times going through the trouble shooting until I finally find the person that actually is familiar with our issue of the exhaustion in the area. The whole town of Lake Lafayette is effected by this and there seems to be no end in sight. Our internet continues to stalls and buffers and slows and stops and yet some reps claim at least we have internet and some say they understand but there's nothing they can do and others promise credits and dates of repairs that aren't delivered. I believe that since this started in 2016 and it's now 2018 we have allowed plenty of opportunity for them to fix this issue. This is very poor business on their part. They expect us to pay for this service but yet they don't feel they have to provide the service they promise us. Something is wrong with this picture. Our entire community is looking for a solution even if it means another company that provide internet at a reasonable cost.

Century Link owes me a credit of $40.70.

I called on 3/15/2018 when I discovered that my bill had doubled from the previous month. When I spoke with Karen (id#***) in March 2017, she said that I receive a Loyalty Reward Discount of $27.50/month and if it disappeared, all I needed to do was call in to insure that it continued. I remember her saying that they wanted to hear from me!

I called and asked John R for a credit for this Discount on 3/15. He refused. He said that I was notified on my last bill that my charges would increase. Attached is my bill due 2/15 that shows no such notice. He said that he wanted to talk to me for 30 minutes and that I needed to buy more services and pressured me into buying phone and TV service. I kept saying that I didn’t need either. I asked that he cancel my account. He ignored my request and kept insisting that I buy more services.

On the same day, I emailed (through my account) and through online Chat to cancel my account. I was told that they would not cancel my account and that I needed to talk to Account Retention people first. Those are the same bullies as John R who refused to cancel my account and used high pressure sales tactics to buy more services. Century Link should be penalized for not honoring a customer’s request to cancel service.

Century Link did not cancel my account until 3/27. They have not provided the Loyalty Reward Discount of $27.50/month that I was assured of.

I am owed:
Feb 26 – Mar 26 - $27.50 (Billed and paid 58.99 on 3/16)
Prorated service to 3/15 at $31.49/month 13/31 days $13.20
Mar 26 – Apr 26 - $58.99 (billed – I will not pay as it is for service dates after I cancelled)
Apr 26 – Apr 27 - $1.96 Billed – I will not pay as it is for service dates after I cancelled)

Total due to me = $27.50 + 13.20 = $40.70

I spoke with Jen #538 in the Billing Department on April 10, 2018 regarding my final bill in error. She said she is unable to provide a credit for my Loyalty Discount. She said that she also can’t credit me back for the time between March 15 and 27th.

I wanted to bundle my phone, internet and tv with Century Link. They gave me a price, then changed it. Then sent me a modem I didn't request and said no to. Sent the modem back and they canceled my service with price for life. I have talked to 19 people that say one thing and do not do it. Told them I did NOT want messaging, They put that on my phone so no one can leave a message. Charged me more than what 15 people said then got a letter in the mail saying a lower price and they charged me more. Spent 10 - 15 hours on the phone with about 19 different people, some supervisors. They all lie to me.

Several attempts to resolve an issue with billing by this company has not been satisfied. This issue concerns my being billed for a service I have never received. Three or four attempts of speaking with representatives who indicated to me that the balance would be zeroed out, and the account closed because they agreed it was in error, has not been taken care of as they indicated. Now, two years later I am getting calls from a collection agency.

CenturyLink allowed a third party scammer to hack the call forwarding system for my business numbers and rack up charges exceeding $5216. They acknowledged this problem last fall and cancelled those services. At that time, we turned off auto bill services (debiting our bank account) while they resolved the problem. Last week, they violated that and STOLE $5216, debiting directly from my business bank account. They have told me in multiple calls that they may credit our account and when pressed, thought that they might refund the money in up to 4 weeks. Multiple calls to their customer service, including the number your site refers me to have resulted in stonewalling, different stories about what they will do, being put on endless hold, and exactly ZERO action to resolve the improper appropriation of funds.

IN our area of Colorado, Centurylink was our only provider for internet. The network was slow and down a lot of the time. When calling customer support, the modem was always blamed as the issue. I replaced it 3 times, and no improvements happened. Now as I am trying to cancel all services since a new provider is available, they are making it impossible to disconnect. The require a "secret" code only I would know. The email system won't send it to me like it should, I have not received it in the US mail as promised, and nobody answers the chat box. This company has lost my business forever and I will encourage my neighbors to switch as well. I had very few issues when the company was called Qwest. Now, I cannot stand the company and their lack of service.

For the month of January my bill was 48.16. February was 48.21. March 72.44 and the month of April my bill is 84.94. Not sure why it keeps going up.

Century Link is billing me $379.00 in cancellation fees. They have sent it to a collection agency. I did not have a contract with them therefore I do not owe them cancellations fees.

This issue concerns unsavory business practice along with billing issues. Have been with century link almost 6 years starting 2012,2013. Various unresolved issues forced me to choose another provider. The Account associated with me only has one person responsible ME. Tried to close this account and pay a the final bill which was low amt. Have called this company a number of time to resolve and GOT NO WHERE with there agents. There seems to another persons account now associated with my account with an alternate security code issue which I DID NOT SET UP. The OVERSIGHT lies with Century Link and agent who set up another individual account and linked it to my account and now because of this second security issued code there is extreme ambivalence from these agents. Have made several attempts to deal with Century Link and I refuse to call them any more, 6 times quite sufficient.

I am unable to transfer my internet service to a new address. This simple task cannot be performed online for some reason and repeatedly calling their customer service was useless since I was made to wait at least 15 mins no less than 5 times. I am unable to transfer or cancel their service online, the only way is to call them and wait for eternity hoping they would respond just to transfer the service to a new address.

When I signed up for CenturyLink I was told by the representative I spoke with that the $200 early termination fee would be prorated at $20 per month. I terminated after 4 months of service, and CenturyLink is charging me $179.70 as the early termination fee. Additionally, I was incorrectly charged NSF fees, and on 12-27-17 was promised an account credit of $72.05. That was later revoked and never applied. This company requires you pay the monthly service bill a month in advance. On 12-18-17 I made a $52.92 payment for January services, but since I termed with them prior to January, I never received that month of service. I was told I would receive a check in that amount as a refund. I never received that check. My final account bill showed $130.38 as owed, payable within 9 days, or the account would go to collections. Letters I sent to CenturyLink about this, with proofs of payments on my part, were not responded to. Today, 4-9-18, I paid the $130.38 to avoid collections since the CenturyLink representative I spoke with stuck to that amount no matter what I said. The facts given to me from the first phone encounter to sign up have been changed regularly. The amounts they say I owe have not been consistent. The internet service never worked correctly, was very spotty, regularly cut out on me. CenturyLink sent a replacement modem to try to address that issue. Nothing changed. A deceptive company with questionable billing practices and poor service! My desired outcome is that they would do the right thing, and give me the account credit I was promised, and refund the final monthly bill check that was sent, and accurately pro-rate the early termination fee, or given all their misleading and outright deceptive practices, and poor internet service, waive the early termination fee altogether. Their employees do not seem to know what they are talking about, promise something that someone else overturns, and then the company refuses to do the right thing by honoring what the original employee negotiated. This is wrong, and very, very poor business practices. I don't see how they retain customers.

The problem started three years ago when I signed up for their Internet service. They quote you one rate on the phone and when you get your bill dand there are a thousand hidden charges. The most recent issue is in May 2017 I received a loyalty letter that stated $10 off a month for a year. I went into my local store and spoke with 3 to 4 different people who gave me a different answer each time I was in there. But they stated it was set up my price starting in July 2017 was supposed to be 23.94 Plus tax I thought that was OK. That was with my discount. I am on auto pay and I've noticed my bill has not been correct it is $34 and change. This is essentially the price without that discount. On March 12, 2018. I spent an hour and a half on the phone with the company I was transferred five different times and I had to explain my situation for different times to four different people. I finally reached someone in the retention department who stated she would get the problem fixed starting in April 2018. I got my I received my bill this month and it is again incorrect I just spoke with another customer service representative in retention and she claims it is not possible to get the discount because I had it a year earlier. She stated that they just send blanket letters out for that discount. When I told her that that is not my issue but I received the letter stating I could get the $10 off and I have been told on multiple occasions I could get it she was unwilling to help me stating that there systems will not allow that. They should not be sending out a blanket letters with offers to people they claim do not qualify. I am tired getting different pricing every month and been told that I don't qualify for discounts that they sent me or after I called them and spend an hour and a half on the phone and they say is fixed that end up not showing on my bill. If this is not remedied I will be canceling my service with them even if it means pain more with a competitor because they have lied over the past three years more times then I was able to keep track of.

I signed up for Century Link during the promo period and was told that the price would switch to $55/month once the promo period ended. I was going through cancer treatment and have it set up as auto-pay, and was charged $80ish dollars instead of the $55 I was told. I called and was told that I would not be reimbursed for the months I was over-charged. Please read the notes on my account, listen to the call and you'll find out the truth of the matter. Consumers should be given correct information and not be at the mercy of the company who's overcharging them. I've since been fighting another bout of cancer and do not have any extra funds; I'm strapped and am on 14 payment plans as is. Please reimburse me for the unauthorized changes. Thank you.