Lumen Technologies

Since July of 2017, I have had ENDLESS issues with Century link billing and customer service. First, they were unable to even send me a bill and had NO explanation on why I had not received one. No emails, no mail, NOTHING. When I tried to get them to send me a bill again-they did not. I have still to this day not received an email regarding a bill. They aid if I signed up for paperless and auto pay I would get 10 dollars off- NEVER HAPPENED. THEN, when I call them to resolve the issue, they put me on hold and then HANG UP ON ME. this happened THREE TIMES. I've had it with this company, they have done nothing but be completely inconvenient and transfer me to someone else, all the while making empty promises that they are actually going to help. I'm over paying, they have not once helped me in any way, and no matter how many times I ask them to fix these problems they hang up on me. It is absolutely infuriating and I wish I could discontinue the service and get all of my money back.

I fulfilled all of my responsibilities as outlined by the company when closing my account. They have since billed me inappropriately twice. One was an unexplained charge for a relatively nominal dollar amount and they refunded that after two attempts at resolution. The second issue is ongoing with a bill for equipment that was returned using their mailing box and mailing label. I followed the instructions given to me and have multiple witnesses in our office that saw me pack the equipment, label it and have it picked up by the provider (not sure if it was *** or ***). Now, several months later, they are claiming that I didn't return the equipment and trying to charge me for it. They are threatening to send me to collections after I have made countless customer service attempts to resolve it.

CenturyLink has been charging myself and those around me for 100mbs service for the last 6 months. We have called numerous times to get this resolved. They have given us several dates in which this should have been fixed by but they continue to push it back. Most days the internet is unstable or unusable. They are fully aware of the issue but are not doing anything to correct it.

I called Centurylink to cancel my service when my contract was up. They offered me $40 a month to keep my service and I agreed. I received an order confirmation in the mail for new service at $55 a month.

We cancelled our service with Centurylink and we were told our account had a zero balance after closing down the account. A few months later we receive a collections notice from their collections agency trying to collect a debt. We never received any bill or form of coommunication from CL in regard to this debt The very first time we heard about this debt was when the collections agency sent us the collections notice in the mail. This is not our fault and are being punished on my credit report for CL's lack of communicationand inability to provice us with proper billing notice before sending it to collections. This is gross and cruel practice, as a result of this my credit score has been dramatically negatively affected. We're currently in the process of trying to close on a house and this credit report collections hit comes up without us knowing and is preventing us from getting the interest rate we deserve.

CenturyLink charged me a $25 returned payment fee when they attempted to use autopay on my checking account to pay my monthly bill. When I contacted customer service regarding the issue with the account, they explained that I had entered the account info incorrectly and it was my fault. However, I've used that same account on CenturyLink.com to make payments in the past without issue.

I believe that the error in making the payment was outside of my control. I've since paid the bill in full using the same account, and everything went through fine.

When I asked CenturyLink to waive the fee, they refused. However, they would not tell me the account number/routing number that they attempted to charge, just that there was an error.

On 4-6-2018 I called Centurylink to pay my last bill & cancel my service. The customer service person ( Mercedes ) told me I would get a service I already have for a cheaper price if I stayed with Centurylink. I agreed on the price. She told me, then she would mail out the order change to me. I received the order change in the mail a couple days later and it was not what we agreed upon. We agreed on a $40.00 dollar monthly charge and the paper work mailed to me says $55.00 a month. When we agreed upon the charge for $40.00 a month she told my bill from then on out would be $40.00 she also made it very clear that my current payment that was due would be 40.00 only. So, now they are claiming my bill is past due and that I have current charge of $85.59..Because the customer service person (Mercedes) didn't do her job correctly. This Company continuously gives false information for the services they provide. They don't itemize the bill so I don't know if I am paying for install or other charges. They don't tell you about hidden charges. They seem to just make up charges out of nowhere and don't give an explanation of what you are paying for. I have never been late on a payment so this is not about me paying, this is about Centuylink Lying to their customers and continuously giving false information.
I can't do business with liars !! I have not had a chance to talk with them after receiving this order change. I just want my account cancelled and closed with 0 dollar balance. I have paid them what I owe them.

How many complaints/reviews have to be logged before something is done? Our only options for internet in the Las Vegas area are Centurylink & *** and both companies stink. This is corporate America, you pay top dollar for poor service, the right hand doesn't know what the left hand is doing within these corporations and the ones who pay the price, literally are the consumers who have no options. What is the purpose of the Revdex.com if not to help provide better service at competitive prices for the consumer? All I am asking for is what I am paying for & if I have an issue I get it resolved within a sensible time frame. 11,779 Total Customer Complaints for Centurylink and still counting;is it just be, or do we have a problem here?

Set up services about a week ago the technician showed up on two days after I called to set up the service the technician the left a not that he couldnt do his job due to the reason that we had to get our neighbor's approval to run the fiber optics. So I called centurylink customer service the next day and no one was able to help me and kept sending me to different departments. Then on Saturday I called them again and same thing they kept sending me to different department then the last departmet the person hung up on me or the call was dropped. I called for the third time today april 16 was on hold for 30 minutes sent to 3 diffirent departments then the last one the person that I was speaking with dropped the call. I called to cancel this time and I have not been able to get the help I need.

I have spoken with Century Link on a minimum of 5 occasions to disconnect my mother's, ***, land line phone number. When she moved from her long time residence to a retirement community she had phone service transferred to her new residence and attempted to change the billing name from her late husband to her name. She received two bills each month- on in her name and one in her late husbands name. She was never able to have it merged correctly into one bill so she just paid both. On January 8th, 2018, she disconnected phone service. I made the call for her. She kept receiving bills even after it was disconnected. After several calls, they did issue a final bill credit for the bill in her name. They are continuing to send bills in her late husbands name; even though, contact has been made each month with Century Link to take care of the issue. Each month, I am assured it is fixed and then my Mother receives another bill. My mother is elderly and the fact that this is continuing is wrong. How many elder persons would just continue paying if they did not have someone looking after them?

I cancelled this account in November 2017, and the company did not cancel it. I kept cancelling the account when I received a monthly bill, but no one in the company seemed to be able to do that. When I call, I keep getting transferred to other departments because the department I'm speaking to is not able to make the cancellation. At this point, all I want is for my account to be cancelled retroactively back to November 2017 and for all charges from November 2017 to this date be dropped. I have had other internet service since November 2017.

The reason I cancelled in the first place is because I was promised a set monthly charge for the life of my account, but in October 2017, I received a bill that was more than triple the promised monthly fee, and CenturyLink would not honor the original promise of the original $15 monthly fee. They would not even listen to the recorded line where the sales guy PROMISED $15/month fee for the life of my account. So with my account more than $53/month, I called in October 2017 to cancel and was promised a $25 gift card would be sent to me for keeping the account. I never received the gift card, and then cancelled the account in November 2017 after I made arrangements for another internet service in my home.

This company has hugely deceptive practices, does not uphold its promises, and is the worst US company I've ever dealt with. I rate this company Negative 100 stars.

When I was transferring my internet from my old address to my new address they ended up disconnecting the internet to my old address and then re connecting it at the old address. They never reconnected at my new address. And now it has been a month since that occurred. Today, April 16th 2018, my morning was going just great. My internet was working just fine. So, I left to work and received a call while at work that there was a service call and that they would be at my apartment in 30 minutes to address the service call. I never placed a service call. My internet was working just fine in the morning before leaving to work. So then the technician cancels the service call, because it was never placed. Aizen arrive home at 6 p.m. to which my internet is now completely disconnected. I called Tech Support to which they transferred me to customer service and then I am on the phone with someone in customer service to which she hangs up on me and never calls me back. So then I am required to go through the automated system all over again just to finally reach someone and they tell me that they cannot help me because customer service is closed after I was already on the phone with customer service who hung up on me. They could not help me they said I would need to call back the following day to talk to customer service. So now I am sitting at home with no internet unable to check any work emails and unable to watch any TV. This is unfortunately not the 1st time they have dune something like this to me. I will not be reactivating my account. I actually will be going with *** internet.

I cannot submit a complaint because, like with many small US towns, CenturyLink is the only option for Internet. We’re literally at the mercy of this company for what little service we do receive. I was unable to get a residential account because they didn’t respond for a month and opened a business account instead which I will note has the more responsive customer service. But even this is disappointing at best. I work from home for a Fortune 500 company and use the Internet for my security and smart home systems. Internet for me is not a luxury, it it critical to my career, my safety, and my day-to-day function. I happily pay about twice what I’ve paid for Internet in other cities (even at slower speeds) because it it so vital. If they want me to upgrade or pay for pointless service I don’t use (phone lines and dumb email service) I do. I bought the modem and paid for the install even though I own a better one and was perfectly capable of installing my own system. (I crawled under the building to pull wire- their guy doesn’t- but he gave me some.) I just want it to work. After a year now, I am very disappointed with their lack of service. The lines here are old and wrapped in electrical tape (seriously I have photos.) Had a storm and the Internet goes down Friday. I get on their chat and the guy conveniently disappears mid conversation. Call the 800 number and they send me to phone service who sends me to Internet who still can’t help me but I have to tell each my full name, address, billing number, etc. (can’t y'all get that together?) Finally get to a guy who pings my Internet and determines it’s not working. Could have told you that. The last time they came out they said it was a temporary fix and it would break again. Here we are? Best he can do is get someone there sometime Monday. I have to ask for escalation. After verifying my account just to get service out there for a repair (are there really people that call in to have other peoples’ internet repaired? Is this such a systemic problem that I have to give you my tax ID number? Maybe they can get someone there Monday. Really? A vital service as important as water or electricity and Monday three days away is the best you can do? The manager (referred to as good people) says we’re really sorry about that - I’m going to give you a discount. I don’t need a discount, I need it to work, and over the weekend- when my security system is usually needed most! You know who gives discounts for their services? People with low quality product. I want high quality at regular price. He says he’ll see if the guy can do it faster and call me. He never called. I believe they never intended to prioritize repairs. They wanted to get me off the phone after 45 minutes. They did. He never called. Guy showed up Monday around 9:45 (I started work at 7). He pulls a line but leaves the taped box. It didn’t take him long at all- just needed to be when it fit in his schedule. It will work until that line is once again damaged- probably in the next windy day. The sad truth is, while dish Internet is the only other option, at least it comes back when the weather passes. I am in the process of restoring this 125 year old house and the Internet is one of the biggest disappointments. I will be burying the power and data lines this summer. I’m planning on including extra empty conduit so that the minute something besides a CenturyLink is available, I will have the ability to try and get better service. My condolences to the fellow customers out there who have no other choice.

Worst customer service experience EVER. We had our Internet service for two days before Centurlink had an outage. When we called to ask how long the outage would occur, we were first told that they did not have a time estimate (then after about 1 1/2 back and forth with customer service) we were told the outage would be expected for THREE DAYS. My wife works from home online so this was not a feasible Internet option for us so I asked for a disconnect right away. Funny, that was immediate. Anyhow, we asked about what was owed and how we could return the product to them. They told us (over the phone) that we would not have to pay any fees due to the fact that this had not worked for us and that all we needed to do was return the product and they sent the shipping information in the mail.. We returned the product and thought that all was well. We did get one more notice about a bill, but I assumed it was just got sent out before the product was returned. Today, we received a notice that our "bill" had been sent to collections. Once we called Centurylink to ask why this happened they claimed that their records show that we had service for at least 10 days and that we owed the full amount. Stay away. Far, far far away from this company. Do not take their word and make sure all correspondence is through written communication. Now I owe for a service that was sub par from the very start.

I contacted Century link at the end of march via chat online and bundled my internet and direct tv. The rep that helped me stated there was a promo going on for a $300 gift card after bundling. I provided her with my Direct Tv account number and informed her I already had service. She bundled my services and advices me to call during the week to check the status of my gift card. I called the next business day and the rep told me to wait until my first bill showing my services bundled generated and then call to get the status. I asked if this Primo would expire and she assured me my account would be noted. I waited a couple of weeks later and was informed by an extremely ride man that I did not qualify for the promo as it had already expired and that I already has Direct tv. I tried to explain what the other reps told me and he shut me up and told me they weren't just going to hand me a gift card. When I asked for a supervisor he again shut me up and told me the supervisor would tell me what he was telling me. I then demanded a supervisor. Once the supervisor came on the line, he said the same thing the rep told me. He proceeded to tell me the promo had expired and didn't care when I told him the promo was still showing on their website. He told me I would not get anything and just said sorry.
It's truly dissapointing yo have been told by not 1 but 2 reps that this was a promo I qualified for and then get brushed off when it comes time to redeem it. I followed the instructions of the reps and the supervisor didn't care about me being lied to. It is extremely unprofessional and unacceptable to be lied to this way and still have no reasonable solution to this matter. I also emailed the customer service center and they stopped replying when I expressed my frustration with the lies I was told. Beyond unacceptable!

I recently switched my internet billing from my husband's name to my own. Thought this would be a simple thing since we've lived here for more than 20 years, and have used Century Link or it's previous owner since then. Century Link insisted they had to send me a new modem (at my expense), which I could then return (for full refund). I sent the modem back the day after I received it. Three months into this contract, I am still being billed for this modem. I have called each month, and last month was even credited - but this month the bill is still wrong. I have spent three hours or more just trying to move billing into my name between set-up (which was time consuming) and calling and texting and being placed on hold for lengths of time.

By the way, this modem charge isn't even itemized but baked into the bill, so it looks like I am just paying for the internet portion. Since I have confirmed the cost and spoke/text with two representatives, and know this is not the case. I am being overcharged, and my time is clearly not valued.

In addition since there is only Century Link and *** to choose from, both large corporations that don't seem to care enough to connect the dots in their own companies, seems like pretty close to a monopoly.

Started a new 40mb/s "Price for Life" internet plan. Was told that I would get a $150 reward *** card for this new account.

After a month without incident, my internet service was unexpectedly interrupted during an exam in one of my online classes. Called CenturyLink who told me that a "stop service order" was placed on my account. The next morning, I called the local CenturyLink office near Phoenix who told me that they don't know why my service was interrupted/stopped and that they will send out a repair tech to look at my equipment the next day.

A repair tech came out the next morning and stated that he could not find anything wrong with my internet setup and hardware/wiring to house. 30 minutes later, I checked the status of my $150 *** reward--which stated that my completed submission that was “pending” now stated "invalid." Chatted with a CL rep about my reward and was told to contact customer service during regular business hours to correct my reward submission (that didn't need any correction). 30 minutes after that chat, I rechecked my reward status page, which has now been updated to "pending approval." Wow, that was fast…

In sum, my internet was shut down without notice. I had to go to *** to finish an exam on time, spending gas money to get there; only later to discover that this was all about the $150 rewards card to be denied to me. I am not concerned about the $150 reward, but I am concerned about the lies from customer service, sending out a repair tech unnecessarily, and wasting my time at a *** for them to save this $150.

Advertising schemes to elicit new customers is not a new thing with CL. But, why go through all this trouble to do it?

BTW, my service is now restored and can resume my online classwork. I don’t think I will ever see the $150 reward though.

I have been lied to multiple times by their representatives. I called to get my discount put back on my account which you have to do every several months for the grandfather plan I’m on which They are doing away with. I called and spoke with a representative who informed me she had applied my discounts and I confirmed with her that it would only be the 42.77 coming automatically out of my account which she reassured me yes. Then come automatic withdraw time they take out 65 something. I called and that rep kept talking over me when I voiced that I was told it would only be the 42.77. I then asked to speak with a supervisor since she refused to give me a refund if my money that they overcharged. She told me that it would be a long wait to talk to her supervisor. I told her I would wait. I waited for 10 min and she tells me her supervisor wants me to talk to someone else. I then get transferred to someone else who offers me the price for life deal. I talked to that rep about it who told me it would bump my speed up to 25mb and the price sign tax would be 42.10. I asked the rep is this was going to be a deal with hidden fees or if I would need to pay for anything else to go with it or for instillation or modem and she informed me that I would not have any additional fee or pay for anything extra just the normal monthly automatic withdraw. I then told her to proceed with changing my account she did and I got off phone. Then the next day I get home from work and my internet is not working. I called tech support which tells me my modem is no longer compatible with my new 25mb and that I would have to purchase a 99$ modem for my internet to work. I asked them to transfer me to a customer service rep because I was told I was not going to need to purchase or pay for anything additional and was lied to which now I cannot even use my internet that I am paying for unless I purchase a 99$ modem from them. The rep stated they were sorry I was given mis information but they cannot do anything for me unless I pay for a modem. I refused to when I would not have signed up to begin with. I informed them they already over charged me this month and now this. The rep stated why could give me a 25.00 credit off my next bill if I purchase the modem only. And refused to do anything for me considering I have been lied to twice by their representatives.

1 year ago I signed up for internet at $34.95 a month promotion. A couple of weeks ago I received an ad in the mail for *** for life promotion so I figured my previous promotion had expired and I got this new promotion. Yesterday I looked at my original information on the promo and it was for 2 years, not one. I called and talked to Casey, she said the promo was no longer available and transferred me to Olivia, she said the same thing, that I can't get the promo for this next year, I asked why I wasn't told that I still had a year left on the first promo, she said maybe the service rep figured this was a better promo (how?) I can't believe no one there can change my account back.

I planned a move for internet service on April 9th and the technician never installed the service and century never called to inform me. Upon complaint they scheduled another install for four days out. My business depends on my internet service. They came out once for installation and they did not tell me who was going to arrive. They then sent another technician out who installed my service and left without ensuring it worked and the internet service did not work. The service technician also left my home in disrepair and did not install my electronic control panel back to the wall and left aan extreme hazard for my children. I have spent nearly 10 hours on the phone with customer service to resolve these issues and they cannot be resolved. I have also waited at home on 3 occasions for technicians. The technician told me faster speeds would solve my problem but century does not want to upgrade my account to fix my issue without charging me first. My service worked fine until the move and now they are claiming that I need to pay more to get the same service I had before.