Lumen Technologies

CenturyLink fails to deliver on their promised 1GIG service with a 20% (800Mbps) guarantee internet speeds. With 3 services calls and countless phone calls. CenturyLink fails to properly fix the internet speeds. Technicians are not equipped with proper training to fix the issue and equipment to test the service. In filling an FCC complaint, CenturyLink alleges the issue is with my router. However, the same technician has come out and said it is not my router as we have bypassed the router directly to their ONT device with the same speeds. CenturyLink lacks the resources/intelligence enough to fix their own service.

In September I contacted this company to begin service with them for internet at my home. The day of the scheduled appointment for installation they did not show up and I called at the end of the time frame given and told them at this point I would rather not move forwars with this transaction due to being so unsatisfied by there customer service at this point. For several months following I was sent bills asking for payment of services that I never had. I called the company multiple times and they always told me they didn’t have any information because I didn’t have an account with them. It would take multiple attempts before they would find my information and then say they had made an error. Then the following month another bill would come and I would do the whole process again. To be clear, no one from this company ever came to my house and I never had any equipment or services of theirs. Now I received a collections letter about the bill not being paid.

I have been overcharged by 200 dollars for the last 4 months. I have contacted them about the problem and they say that they are going to give me a full refund. When my next bill comes, the refund was not applied and I am over charged again. This has been going on for the past four months. I have been calling them for four months. Every time it is the same thing and they say that they will give me a refund and they never do. By original bill should have been 95 for the first 3 months, then 65 for the past month because I got rid of my phone.

I moved into a condo at *** in mid-October of 2016 and needed to set up home Internet service. ***, who I have previously and currently use is not available there. The only provider available at this location (unfortunately) is CenturyLink. In setting the service I was heavily incentivized and persuaded to setting up an Automatic payment process and paperless billing. My understanding was that the service would be +/-$35 per month and that that was all that I had authorized for the Automatic payment. Upon canceling my service (due to moving) last week, I found out that they have been charging me +/-$89 per month; more than double what I thought I had agreed to and authorized.
The representative for CenturyLink I spoke with was interested only in upselling me when I found about this, very argumentative, and seem intentionally cut me off as soon as I tried to speak - this had to have happened at least a dozen times. During the call I had to repeat several time to cancel service before she quit trying to upsell me, however she would not let me talk as she seemed determined to cut me off from talking as soon as I began to talk when trying to address the dishonest billing and business practices of CenturyLink.

In December, 2017, I contacted Century link for internet service and they informed me I could bundle with direct tv through them and they talked me into
getting both services. There were multiple issues with trying to get direct tv installed with the installers century link is contracted with so eventually direct
tv sent their own installers. Each bill I have received from century link is incorrect and not what I agreed to when I initially signed up for the services. I was initially charged by century link for a modem I already owned and then I was charged a leasing fee for my own modem. After quite a bit of time on the
phone, that was eventually resolved. I was supposed to be receiving a discount for "bundling" the two services and have not yet received that discount. Also, the monthly bills come from century link and every direct tv bill so far has been wrong and grossly inflated. When I tried talking to century link about
this I was informed it is not their problem. I have also had several times when the internet is so slow that I can't do anything at all sometimes for days until the problem resolves itself. A tech was sent out and told me he couldn't look at or do anything because I did not have a century link modem. And lastly, any time I call to attempt to discuss these problems, my account can not be found by the representative and it usually takes 15-30 minutes until
they are finally able to locate my account. They assigned a bogus phone number to my account and continue to insist that it is in fact my phone number which it is not nor has it ever been. I am frustrated with the service as well as the customer service and their "bundled billing" practices.

Been a customer of *** Communications for nearly 10yrs now, so I tried to swap Internet Service to Centurylink and apparently I'm told that I owe $590.00.

Being confused how that is possible because I have never been a customer of Centurylink as I stated nearly 10yrs with Suddenlink. This has to be some kind of error.

I was told I was going to get a refund for being billed for buying the modem, which I did not want. I wanted to rent it. I got the credit one month, then the next I was charged for one month of owning the modem. I sent back the new modem and that was what they were charging me for and I didn't even have the modem. I still had my old modem. Then I got a letter in the mail stating I could not use the old modem. This was about 6 months of using the old modem. The service was slow and I had to call every month to correct my bill.

After 16 agents, they finally accepted that they messed up. Then when I refused to pay for their mistake, they charged late fees. After asking about the promised credit, they said it might be here next month. They charged me for their and 16 agents mistakes. This includes one supervisor which I held for 50 minutes to speak with. This company is absolutely disgusting and absolutely criminal.

At least once a month my WiFi goes down and I have to call to have it repaired.. Takes weeks to resolve problem. WiFi works for a while then out it goes again.. Call and they say they have to send someone out again.. This takes time I font have to be on phone with them and then arrange for someone to be at my house for them to repair it.

I called the, last month because I was losing the loyalty credit. They said they had a better offer for me that would be 45 a month. Today a get my bill and it’s 10 higher. So I lost the loyalty credit and they didn’t put me in the new plan, they also told me I would be getting a bill for 2 months and I got a higher one for one month. I called multiple times even talk to supervisors and no one is ever helpful. I want a 29 credit plus my future bills to be the 45 we discussed on the phone.

The worst customer service experience. Never show up when they say they are going to. When you call to discuss problems, you have to wait on hold for 45+ minutes and often nothing is resolved. I do not recommend this business for your needs, if you have another option I would go with it.

Over 15 months constant errors in billing, disregard for original contract with monthly payments of $110.00 including equipment and taxes for a 24 month contract. Thought issue was resolved 13 months ago...was fine for 2 months then same problem again. Every time I called they changed my contract claiming ignorance of my original contract from when someone signed me up at home
I contacted Revdex.com over a year ago, sorry of got things resolved with Steve S after many correspondence.
We have never missed a payment, we we're late by one day once last summer. Since then payments have been made up to 2 weeks early coinciding with payday of first check monthly.
I've had more than 20 calls, many more hours logged explaining we don't owe this money. Have talked to several ' supervors'.
This has made me very sick as I'm treated for stress, and fibromyalgia and on disability for such.
Last phone call was to the resolution department at CenturyLink with me terminating service early because of them refusing to actually help me. They agreed on March 22nd to send shipping labels for equipment. Instead I got a bill for almost 3 times the original agreed upon amount
I just want CenturyLink to get out of my life, bring all perceived monies owing to zero and I want to return the equipment. No fees for early termination as well. N my opinion they broke this contract every time they changed our monthly rate.
I am unable to accomplish this on my own apparently.
We have a credit rating of over 800...I am fearful that not only has this made me I'll, but that it will hurt a valued credit rating.

CenturyLink erroneously disconnected my Internet service on the evening of April 3, 2018. They had cancelled all services at my address when I had only cancelled one service on their website. This was not the result of a miscommunication over the phone or email. I informed them of their error within hours and the service was restored on the morning April 5, 2018.

For some reason CenturyLink- without informing me and without asking for or receiving my consent- ran my credit on April 3, 2018. They had no permissible purpose, as I was not obtaining credit from them or even new Internet or other services or products from them.

The Federal Credit Reporting Act forbids running credit checks without a permissible purpose and forbids running credit checks without the written consent of the checked party. CenturyLink had neither permissible purpose nor consent.

1. THE CUSTOMER SERVICE PERSON WAS VERY RUDE. 2. MY BILL WENT UP WITHOUT NOTIFIYING ME IN THE MAIL, THEY CHARGE ME A LATE FEE AND THE COMPANY SENT MY CHECK BACK WITH NO RESONE SO THEY ARE NOW CHARDING ME A LATE FEE.

I have stand alone PRISM at my house. The service freezes anywhere from a few seconds to several minutes. Channels won't respond and service is not prioritizing the problem though I have contacted them several times. They close out service tickets without resolving the issue and the answer from their executive relations department is to release the contract.

When I signed up for Centurylink I did not agree to a contract. I signed up for a $20 a month price because I was also a customer of Direct TV. After numerous changes to my bill and an increase of over $10 monthly, I decided to switch internet providers when I moved my family. When I cancelled I was charged an early termination fee for a contract that I did not sign. When I requested to speak to a supervisor I was told many times that I was told I was under contract with no proof of signature or recorded statement. I did not agree to this contract and should not be charged an early termination fee.

A supervisor by the name of Maurice (Employee Number ***) Stated that they do not have a signature or voice recording and that I did "not need to sign or agree to a contract." He stated that since it was located on my bill that I was under contract, that is all that matters.

- COMPLAINT TO Revdex.com RE. CENTURY LIN K/ D IRECT VRe. fraud on the bundle set up in December 2016 For ***,
***The bundle was represented to me for two years, not three as specified on the first bill.The bundle was to be no more than $119/ m onth, per my original agreement with the agent that set up my account.DirecTV showed up at my old address in Utah to install service for me, despite all the scheduling calls to coordinate what they said was important to time just right. Apparently the technicians, schedulers, and agents don't talk to each other.Lots of confusion, conflicting and overlapping bills for the first 3 months. Someone said "Didn't they tell you the bundle doesn't go into effect for 3 months?" No.A letter from DirecTV early on claims I had no credit rating so they were justified in charging me a higher rate. I have a copy of my credit score which shows it to be 809 ( they defined it as "exceptional") from ***.When I told DirecTV this, they started doing some fast talking mumbo jumbo and something about renting a box and if I didn't want to rent the box I could own it outright for an additional charge. Of course none of this was mentioned in my original call to set up service for a bundle.Constant calls to Century Link/ Direc TV to get everything straightened out. In the meantime I'm paying far more than $119/month. My bill is $142/ month average.Nobody at Century Link or DirecTV talks to one a nother . Nobody takes responsibility or owns up to anything that was said or promised earlier. Each blames the other and makes me be the errand boy going back and forth while they're each pointing the finger at each other. I finally give up, resolving to find a way to get out of the bundle before my time is u p .Then Century Link/DirecTV raises my rates again! Fraud! The rate is supposed to stay the same for 2 years if you have a bundle! This time it's up to $189. About$70 more than I was
originally promised.I finally cut off my DirecTV approximately Feb. 20 and they were supposed to send me a box to mail them their equipment. I have been getting threatening e-mails that say that if I do not send the equipment back within 7 days after getting the box, they will slap me with fines.I got an e-m ail with a bogus tracking number on this supposed package - when I went to check on the link they gave me, it said the tracking number was invalid. The page told me that I could also log into my account with my e-mail and track the package. I did that and the message came back that my"account didn't exist.My husband called DirecTV on March 22 and they told him that he could go to any UPS or FedEx office and send the equipment from there. They had agreements with them to do that. An agent also tried a last ditch ploy to get us.'° back as customers, telling us that it shouldn't cost more than $40/month and that
he would personally see to it. My husband proceeded to send back the equipment.Are you getting a picture of incompetence, complete chaos, and fraud on the part of Century Link/DirecTV?I have complete records, copies, logs, notes of everything mentioned here, should it ever be required in a court of law. I am refusing to pay anything for early termination penalties.

I wanted to drop my landline and add more speed to my internet. They offered me $40 a month for 40mg,,price for life and a free modem.I paid my bill of $77.92.on 2/12/18. The changeorder was submitted 2/20/18. They promised a tech would come to my house 2/21/18 to hook up the modem. I figured out later in the day that they had lied about the tech coming, after talking to a couple of liars from century link. The modem arrived and I hooked it up myself. I started receiving the paper work and the first bill (2/22/18) said I had a credit of $72.08 and an adjustment of $150 for the modem: no payment required. I got a bill March 22; it said I owed $107.78. I began calling customer service and they took me on a wild goose chase, saying I wasn't given my credit on the modem and it would be taken care of. The amount to be deducted was $162.76. I called in the recheck and the agent once again made it very difficult to pin down what was wrong. He said it would be corrected and would be reflected on the automatic phone balance within 24 hours. Of course, now they say he cancelled the first refund and was starting over again. I have been lied to repeatedly by these so-called agents. Today I called in to speak to the "supervisor'...he actually didn't sound like a supervisor....very unprofessional and argumentative. He said the refund would take up to 60 days. It is an absolute mess and I can't talk to any person who can resolve it. I have never seen anything like this bait and switch routine. One lie after another and total confusion.

I sold my house in Dec 2016/ century link refused to refund the $1400 they charged for the additional 14 months (post sale) and claimed it was my fault.
I told them again to cancel Feb 18 - I have been billed twice more. at this point I do not know what do to, I have documentation of the cancellation. after already spending hours on the phone to them, talking to supervisors etc. I am escalating my issue.

I returned my modem and paid my balance off in November of 2017. I am now being billed $105.99 for what they are telling me is an unreturned modem. I dropped the modem off in a *** drop box in November 2017. I refuse to pay for something I am not in possession of. I also do not want this impacting my credit as I am in the process of buying a home.

This balance needs to be removed as I do not believe I am liable since I did my part to return the modem in a timely fashion.