Lumen Technologies

In the age of phone service transfer upon relocation to another city/state in the US of A, it is no longer necessary to change one's telephone number because of AREA CODE. Century Link is CHARGING LONG DISTANCE FEES to land-linked lines, such as our small business phone line, wherein our small Lakewood Colorado chiropractic practice must contact existing and prospective patients by way of returning missed calls and phone messages and be charged for these local people needing our business services. Our monthly bills have become astronomically high, like high-way robbery. Century Link is PRICE GOUGING when these are not actually long distance calls, number one; and number two, just like any connection, these connectivities really do not cost much at all to run, even with wireless. Any high prices paid are gouged. Century Link needs to come clean and stop pretending they are providing long distance services to calls made within miles' radius in proximity to the origins from where the REACHING is coming. Right? Come ON!

Several years ago I purchased a retail store and moved it from one location to a new one. At that time I switched phone carriers from Century Link to ***. I contacted Century Link ad submitted the requested forms/data. I have not been a Century Link customer for many years. I kept getting and am still getting monthly bills from them. I have called them over and over again. I explained to them that I do not use any of the services that they are charging me for. I suggested that they review the phone numbers that they allege that they are providing to my old retail store because if they did they would see that I am not using any of Century Link numbers or services. I have spoken with customer service, supervisors and managers only to continue to receive monthly bills now in excess of $6,917.00. This is just out of control. I have sent emails back and forth too. They have been sending me bills with an average due of $290.00 every month for almost two years now. I don't know what to do to convince them that I am not a customer and have not been for a long time now.

I had signed up with CenturyLink Simple through their online service. I received my services and equipment without a hitch. However, I moved to a new address and wanted to transfer services. When I called in, I was told that the only way I could transfer my services was to start a whole new account which included a credit check and an inquiry which impacted my credit score. I believe this to be a predatory sales practice in which I was duped into signing up for a new account just so the associate could make a sale. PATHETIC!! Instead of being able to just bring my equipment with me and start services at the new address I had to wait until 4/2/18 for my services to be activated at my new address on a whole new account. When attempting to cancel my first account with CenturyLink simple, I have been given the run around, hung up on multiple times, and transferred countless times without gaining any resolution to my issue. I have not been a customer of CenturyLink for more than a month and already I am having a horrendous customer experience. Now I have 2 accounts with 2 bills that are coming due, and ding to my credit score and cannot get the first account canceled. All due to the incompetent customer service reps that cannot seem to provide me with details about my first account nor a phone number to contact someone to get it canceled.

Centurylink fail to fix my internet service after making 4 commitments to repair. I went six months with nothing service while continuing to pay. I wrote, emailed, posted on customer service website and called. After saying I want d to cancel my service they hung up on me. I stopped paying. Several months later they disconnected my service and turned me over to collection, thus hurting my otherwise excellent credit rating. I paid over$300 while getting no service at all. They are still harassing me for $243.

My 1gbps Fiber Internet does not reach over 300mbps and they raised my rates two months in a row without me authorizing a change of service. The price was $94 per month then $142 and now $158 in a years time. I have complained and they say I need to sign up for price for life even with poor service.
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No Phone Service, Though Bill was paid.

I cancelled my service October 2017, and I have a $59.62 credit. I continue to be notified of this credit each month with my statement. I notified customer service with century link and they said it was not refunded due to an old (and cancelled) subscription with Direct TV. They saw that Direct TV was indeed cancelled March 2017, and still did not refund me the overage I paid. I would like the money I paid over, as it is now April 2018 and I have been patiently waiting since October 2017.

We sent the below email on 8.13.17 to Century Link at [email protected] after multiple phone conversations with them and have received no response from them to date. During the phone conversations, one documented with confirmation # ***, we were promised the same service at our current monthly rate of $29.95 as loyalty customers. We'd like Century Link to confirm that when we call them before 4/18/17 they will honor their promise of $29.95 a month, identical to our current service and per the phone conversation confirmation # *** making all billing adjustments well ahead of time.
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Dear Century Link,

If we choose to discontinue our One Bill with ***, how do we go about it please and if we do, will the following be honored: regarding our current 1 year contract for faster speed per CSR Zach (then Adam on install 5/19/17) for $29.95 also
Sam on 6/5/17 regarding calling to request the current price for adjustment after one year, confirmation #***. In other words, if we discontinue the One Bill will you still honor our request for the same monthly $29.95 charges we're paying now when we call to request and what exact date would that request need from us to take place please?

Thank you,

Our Names and Address

Century Link acct number:

My account was linked to an old account that stated no payment necessary. I received a notice that a payment was dew, but when I signed on the information was not available. I was charged extra because of this. There system is lacking, and I want an apology and reimbursement of charges!

I owe CenturyLink $193.75 for terminating my contract for internet services before it ended on it's own. I did so because the service didn't work well. I contacted CenturyLink already a couple times about this. They show no appt. to service my account, but I had customer service prior to this inform me that they can't improve the phone connection in my 1972 condo complex. I'm stuck. And it keeps disconnecting. I don't want to pay this much money for a service that doesn't work. I'm willing to split the bill, but they won't budge. And I am not willing to pay all of it for nothing.

We ordered an upgraded service, and a technician came to disconnect previous modem. He told us that the new service would not be able to work. Then he left without reconnecting what we already had. Now we have no service at all!

Horrible service for loyal customers who pay every month. I have to switch to Cox now.

On March 30, 2018, at about 1 am EST, I paid my century link bill. The bill was for $106.02. There was a convenience fee of $3.50. I paid it in the amount of $109.52. The website glitched. It did not give me a confirmation number. I checked my card, and the money was charged to my card. It has not reflected on my account. I have contacted century link. I have even spoken to a supervisor. They said I have to fax or mail proof. All I have is a screenshot of the charge to my card. The card ends in ***. I pay my bill every month. This is not right. I want my payment credited to my account.

I received an advertisement in the mail for $14.95 internet service, but only if available in my area. I called and was told that it was available in my area so I signed up for service. I could not connect the service so I had to wait for my daughter to help me. A month went by before my daughter could help me. When she did get me connected, I received a bill 2 days later saying that the monthly fee was $49!! I called them immediately and I was told that I did not qualify for the $14.95, it was not available in my area and then I told them that I wouldn't of signed up then, the only reason I did was for the $14.95 price. I also told them that I did not connect to the account for the 1st month and then did verify that and credited me for that month but still told me I owed for the 2nd month, I said I was only connected 2 days ago and wanted the account closed. They still said I owed them that amount and I told them I was not going to pay it. I sent them $19.55 which was the amount I owed for the 1st month + $3.99 for some misc charge and then divided that by 2 =$.61 for the 2nd month. On the check I wrote paid in full and on the paper that I included with the check I put final payment paid in full 11-2-16. Now 1 1/2 years later I get a collection notice for $49.28! I did not receive any communication saying that I owed this amount at all for a year and a half and now I get a notice from a collection agency.

I am a century Link customer and have had their service for over 3 years. They did some upgrades in my area and as a result made the modem I had purchased from them incompatible.
A technician came out and noted that. The technician gave me a new modem and told me that that has become an issue with the old modems after upgrades.
The service call is only supposed to be charged if the problem was inside my house. The issue was as a result of their interface upgrade on the outside of my house.
I have tried to reason with them but they have refused to waive the$100 fee they charged on my account.

I was told by the Century Link rep 12 months ago that my price would not change for 24 months. I am being told now that this is only a 12 month deal. my bill has been 23.94 for the last 12 months and now the price is jumping to 80 dollars. This was never discussed. Companies can not act this dishonest when a customer calls to cancel they try to retain you through this false advertisement. Trevor was not helpful and very rude in his behavior in dealing with me on the phone.

I moved in February. I used on the online Century link form for to disconnect service (general request ticket). I did receive a confirmation e-mail. I can provide a screen capture of the e-mail receipt. Then I received a bill a month later. It was set to auto pay, so I got charged.
I called in and they said the only way to disconnect service is via called in. I stated someone should have responded to my support request and stated that. The guy then said businesses don't disconnect service via online forms or e-mail. I then told him, that I disconnected my power bill and water via online.

They are also going to charge me another month. Very unhappy. I may end up paying $160 for service for 2 months at an address I don't live at. I am sure they will destroy my credit if I don't pay the future final bill.

I went on-line to get service a couple weeks ago. I pre-paid for the service which included $60 for installation. On the day the were to arrive I called support because nobody showed up in the time allowed. I was informed our installation was canceled but we weren’t informed. I proceeded to have the rep on the phone “fix” the issue by setting us up again for installation. I was told the amount that was deducted from my account would be all that was needed. I found out after the fact that they changed the pricing I signed up for without informing me and the sign up offer of $150 gift card was also not being sent. I was going to call and get that rectified but received a bill requesting an additional $130 for setup and service. When I called they informed me that I was set up with 2 accounts and they needed to cancel one. They promised the “fix” wouldn’t cancel my service. My service was canceled 20 minutes after their care department was closed and I am without internet for a minimum of 4 days.

Centurylink offers standard prices for extremely poor service. Internet cannot stay connected for minute intervals even when plugged in through Ethernet. Internet will go in an out during non peak times. upload speeds for anything faster than 2MB/s are charged for. I pay for 40 MB/s down and get 20 MB/s and spotty service. I would not Centurylink to a friend and I will be getting a different internet provider once my contract expires. When I initially signed up it took several weeks to get a tech out to my home so I was without internet during that time. Overall I have been very dissatisfied with my service.

There is a lady named Maxine in the billing Departments who was extremely rude to me as I was trying to resolve discrepancies in several of our accounts with Level 3. She rushed me as I was working to collect information for her to better sort out the situation. She told me she didn’t have all day to be on the call and even blamed my company as the reason why Level 3 has misapplied payments on our account. I called at 11:33am Central time on Thursday, March 29, 2018 and would like someone to listen to the recorded conversation and how rude she was to me. I needed up asking for her Supervisor which she never allowed me to speak with. I’ve never dealt with such poor and rude customer service in my life! And it is very upsetting that Maxine is working in customer service, exhibiting such rude and poor customer care and service towards Level 3’s customers.

In the Fall of 2017 I had contacted century link to install telephone service at my home under construction in ***. However service could not be installed according to the century link technician who came out to the home site because there was no power yet connected at the house. A new appointment was scheduled for a technician to return later when power was installed. I got a bill from century link for installation and service for the first tech visit for which no service nor work was done. This happened again in early January 2018, however by now I had changed my mind and did not want the century link service and had decided to go with a different phone provider. I made repeated calls to centurylink customer service who indicated on the phone calls that they understood my situation and that I didn't actually have century links equipment and service. The bills kept coming and now I'm afraid that this is negatively affecting my credit worthiness. It is also causing stress and frustration because the century link customer service reps seem powerless to do right by the customer and resolve common sense business matters.