Lumen Technologies

I sold my house in Dec 2016/ century link refused to refund the $1400 they charged for the additional 14 months (post sale) and claimed it was my fault.
I told them again to cancel Feb 18 - I have been billed twice more. at this point I do not know what do to, I have documentation of the cancellation. after already spending hours on the phone to them, talking to supervisors etc. I am escalating my issue.

I wanted to drop my landline and add more speed to my internet. They offered me $40 a month for 40mg,,price for life and a free modem.I paid my bill of $77.92.on 2/12/18. The changeorder was submitted 2/20/18. They promised a tech would come to my house 2/21/18 to hook up the modem. I figured out later in the day that they had lied about the tech coming, after talking to a couple of liars from century link. The modem arrived and I hooked it up myself. I started receiving the paper work and the first bill (2/22/18) said I had a credit of $72.08 and an adjustment of $150 for the modem: no payment required. I got a bill March 22; it said I owed $107.78. I began calling customer service and they took me on a wild goose chase, saying I wasn't given my credit on the modem and it would be taken care of. The amount to be deducted was $162.76. I called in the recheck and the agent once again made it very difficult to pin down what was wrong. He said it would be corrected and would be reflected on the automatic phone balance within 24 hours. Of course, now they say he cancelled the first refund and was starting over again. I have been lied to repeatedly by these so-called agents. Today I called in to speak to the "supervisor'...he actually didn't sound like a supervisor....very unprofessional and argumentative. He said the refund would take up to 60 days. It is an absolute mess and I can't talk to any person who can resolve it. I have never seen anything like this bait and switch routine. One lie after another and total confusion.

- COMPLAINT TO Revdex.com RE. CENTURY LIN K/ D IRECT VRe. fraud on the bundle set up in December 2016 For ***,
***The bundle was represented to me for two years, not three as specified on the first bill.The bundle was to be no more than $119/ m onth, per my original agreement with the agent that set up my account.DirecTV showed up at my old address in Utah to install service for me, despite all the scheduling calls to coordinate what they said was important to time just right. Apparently the technicians, schedulers, and agents don't talk to each other.Lots of confusion, conflicting and overlapping bills for the first 3 months. Someone said "Didn't they tell you the bundle doesn't go into effect for 3 months?" No.A letter from DirecTV early on claims I had no credit rating so they were justified in charging me a higher rate. I have a copy of my credit score which shows it to be 809 ( they defined it as "exceptional") from ***.When I told DirecTV this, they started doing some fast talking mumbo jumbo and something about renting a box and if I didn't want to rent the box I could own it outright for an additional charge. Of course none of this was mentioned in my original call to set up service for a bundle.Constant calls to Century Link/ Direc TV to get everything straightened out. In the meantime I'm paying far more than $119/month. My bill is $142/ month average.Nobody at Century Link or DirecTV talks to one a nother . Nobody takes responsibility or owns up to anything that was said or promised earlier. Each blames the other and makes me be the errand boy going back and forth while they're each pointing the finger at each other. I finally give up, resolving to find a way to get out of the bundle before my time is u p .Then Century Link/DirecTV raises my rates again! Fraud! The rate is supposed to stay the same for 2 years if you have a bundle! This time it's up to $189. About$70 more than I was
originally promised.I finally cut off my DirecTV approximately Feb. 20 and they were supposed to send me a box to mail them their equipment. I have been getting threatening e-mails that say that if I do not send the equipment back within 7 days after getting the box, they will slap me with fines.I got an e-m ail with a bogus tracking number on this supposed package - when I went to check on the link they gave me, it said the tracking number was invalid. The page told me that I could also log into my account with my e-mail and track the package. I did that and the message came back that my"account didn't exist.My husband called DirecTV on March 22 and they told him that he could go to any UPS or FedEx office and send the equipment from there. They had agreements with them to do that. An agent also tried a last ditch ploy to get us.'° back as customers, telling us that it shouldn't cost more than $40/month and that
he would personally see to it. My husband proceeded to send back the equipment.Are you getting a picture of incompetence, complete chaos, and fraud on the part of Century Link/DirecTV?I have complete records, copies, logs, notes of everything mentioned here, should it ever be required in a court of law. I am refusing to pay anything for early termination penalties.

In the age of phone service transfer upon relocation to another city/state in the US of A, it is no longer necessary to change one's telephone number because of AREA CODE. Century Link is CHARGING LONG DISTANCE FEES to land-linked lines, such as our small business phone line, wherein our small Lakewood Colorado chiropractic practice must contact existing and prospective patients by way of returning missed calls and phone messages and be charged for these local people needing our business services. Our monthly bills have become astronomically high, like high-way robbery. Century Link is PRICE GOUGING when these are not actually long distance calls, number one; and number two, just like any connection, these connectivities really do not cost much at all to run, even with wireless. Any high prices paid are gouged. Century Link needs to come clean and stop pretending they are providing long distance services to calls made within miles' radius in proximity to the origins from where the REACHING is coming. Right? Come ON!

We sent the below email on 8.13.17 to Century Link at [email protected] after multiple phone conversations with them and have received no response from them to date. During the phone conversations, one documented with confirmation # ***, we were promised the same service at our current monthly rate of $29.95 as loyalty customers. We'd like Century Link to confirm that when we call them before 4/18/17 they will honor their promise of $29.95 a month, identical to our current service and per the phone conversation confirmation # *** making all billing adjustments well ahead of time.
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Dear Century Link,

If we choose to discontinue our One Bill with ***, how do we go about it please and if we do, will the following be honored: regarding our current 1 year contract for faster speed per CSR Zach (then Adam on install 5/19/17) for $29.95 also
Sam on 6/5/17 regarding calling to request the current price for adjustment after one year, confirmation #***. In other words, if we discontinue the One Bill will you still honor our request for the same monthly $29.95 charges we're paying now when we call to request and what exact date would that request need from us to take place please?

Thank you,

Our Names and Address

Century Link acct number:

I cancelled my service October 2017, and I have a $59.62 credit. I continue to be notified of this credit each month with my statement. I notified customer service with century link and they said it was not refunded due to an old (and cancelled) subscription with Direct TV. They saw that Direct TV was indeed cancelled March 2017, and still did not refund me the overage I paid. I would like the money I paid over, as it is now April 2018 and I have been patiently waiting since October 2017.

No Phone Service, Though Bill was paid.

My 1gbps Fiber Internet does not reach over 300mbps and they raised my rates two months in a row without me authorizing a change of service. The price was $94 per month then $142 and now $158 in a years time. I have complained and they say I need to sign up for price for life even with poor service.
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We ordered an upgraded service, and a technician came to disconnect previous modem. He told us that the new service would not be able to work. Then he left without reconnecting what we already had. Now we have no service at all!

Horrible service for loyal customers who pay every month. I have to switch to Cox now.

I owe CenturyLink $193.75 for terminating my contract for internet services before it ended on it's own. I did so because the service didn't work well. I contacted CenturyLink already a couple times about this. They show no appt. to service my account, but I had customer service prior to this inform me that they can't improve the phone connection in my 1972 condo complex. I'm stuck. And it keeps disconnecting. I don't want to pay this much money for a service that doesn't work. I'm willing to split the bill, but they won't budge. And I am not willing to pay all of it for nothing.

My account was linked to an old account that stated no payment necessary. I received a notice that a payment was dew, but when I signed on the information was not available. I was charged extra because of this. There system is lacking, and I want an apology and reimbursement of charges!

I went on-line to get service a couple weeks ago. I pre-paid for the service which included $60 for installation. On the day the were to arrive I called support because nobody showed up in the time allowed. I was informed our installation was canceled but we weren’t informed. I proceeded to have the rep on the phone “fix” the issue by setting us up again for installation. I was told the amount that was deducted from my account would be all that was needed. I found out after the fact that they changed the pricing I signed up for without informing me and the sign up offer of $150 gift card was also not being sent. I was going to call and get that rectified but received a bill requesting an additional $130 for setup and service. When I called they informed me that I was set up with 2 accounts and they needed to cancel one. They promised the “fix” wouldn’t cancel my service. My service was canceled 20 minutes after their care department was closed and I am without internet for a minimum of 4 days.

I moved in February. I used on the online Century link form for to disconnect service (general request ticket). I did receive a confirmation e-mail. I can provide a screen capture of the e-mail receipt. Then I received a bill a month later. It was set to auto pay, so I got charged.
I called in and they said the only way to disconnect service is via called in. I stated someone should have responded to my support request and stated that. The guy then said businesses don't disconnect service via online forms or e-mail. I then told him, that I disconnected my power bill and water via online.

They are also going to charge me another month. Very unhappy. I may end up paying $160 for service for 2 months at an address I don't live at. I am sure they will destroy my credit if I don't pay the future final bill.

I was told by the Century Link rep 12 months ago that my price would not change for 24 months. I am being told now that this is only a 12 month deal. my bill has been 23.94 for the last 12 months and now the price is jumping to 80 dollars. This was never discussed. Companies can not act this dishonest when a customer calls to cancel they try to retain you through this false advertisement. Trevor was not helpful and very rude in his behavior in dealing with me on the phone.

I am a century Link customer and have had their service for over 3 years. They did some upgrades in my area and as a result made the modem I had purchased from them incompatible.
A technician came out and noted that. The technician gave me a new modem and told me that that has become an issue with the old modems after upgrades.
The service call is only supposed to be charged if the problem was inside my house. The issue was as a result of their interface upgrade on the outside of my house.
I have tried to reason with them but they have refused to waive the$100 fee they charged on my account.

I received an advertisement in the mail for $14.95 internet service, but only if available in my area. I called and was told that it was available in my area so I signed up for service. I could not connect the service so I had to wait for my daughter to help me. A month went by before my daughter could help me. When she did get me connected, I received a bill 2 days later saying that the monthly fee was $49!! I called them immediately and I was told that I did not qualify for the $14.95, it was not available in my area and then I told them that I wouldn't of signed up then, the only reason I did was for the $14.95 price. I also told them that I did not connect to the account for the 1st month and then did verify that and credited me for that month but still told me I owed for the 2nd month, I said I was only connected 2 days ago and wanted the account closed. They still said I owed them that amount and I told them I was not going to pay it. I sent them $19.55 which was the amount I owed for the 1st month + $3.99 for some misc charge and then divided that by 2 =$.61 for the 2nd month. On the check I wrote paid in full and on the paper that I included with the check I put final payment paid in full 11-2-16. Now 1 1/2 years later I get a collection notice for $49.28! I did not receive any communication saying that I owed this amount at all for a year and a half and now I get a notice from a collection agency.

On March 30, 2018, at about 1 am EST, I paid my century link bill. The bill was for $106.02. There was a convenience fee of $3.50. I paid it in the amount of $109.52. The website glitched. It did not give me a confirmation number. I checked my card, and the money was charged to my card. It has not reflected on my account. I have contacted century link. I have even spoken to a supervisor. They said I have to fax or mail proof. All I have is a screenshot of the charge to my card. The card ends in ***. I pay my bill every month. This is not right. I want my payment credited to my account.

There is a lady named Maxine in the billing Departments who was extremely rude to me as I was trying to resolve discrepancies in several of our accounts with Level 3. She rushed me as I was working to collect information for her to better sort out the situation. She told me she didn’t have all day to be on the call and even blamed my company as the reason why Level 3 has misapplied payments on our account. I called at 11:33am Central time on Thursday, March 29, 2018 and would like someone to listen to the recorded conversation and how rude she was to me. I needed up asking for her Supervisor which she never allowed me to speak with. I’ve never dealt with such poor and rude customer service in my life! And it is very upsetting that Maxine is working in customer service, exhibiting such rude and poor customer care and service towards Level 3’s customers.

Centurylink offers standard prices for extremely poor service. Internet cannot stay connected for minute intervals even when plugged in through Ethernet. Internet will go in an out during non peak times. upload speeds for anything faster than 2MB/s are charged for. I pay for 40 MB/s down and get 20 MB/s and spotty service. I would not Centurylink to a friend and I will be getting a different internet provider once my contract expires. When I initially signed up it took several weeks to get a tech out to my home so I was without internet during that time. Overall I have been very dissatisfied with my service.

For the last three months (and several times prior) I have received my TV/internet bills with rates higher than expected. Each time I am transferred from sales to retention only to be PROMISED a guaranteed rate for a 12 month period. When my invoice is received and I call to inquire on the difference I am told that the person promising that "special" rate was not authorized to do so. At the end of each session I am expected to listen to a 2-3 minute terms and conditions spoken by the employee with both my and their parts of the agreement. So, I guess that my contract with CenturyLink is biding (as they threaten termination fees if cancelled), but their follow through on rates guaranteed to me mean nothing. I do not understand how an employee representing their company can make empty promises to a customer in hopes of keeping their business another month. I consider this deceptive business practices and am highly irritated that I must undergo this process every 30 days. Written records are kept on their end of the rates promised, so there is no discrepancy in both parties as to what was agreed upon, but their holding up to the agreement does not occur.