Lumen Technologies

I had found out that there was an invisible line on my bill. I had called to resolve it and the first gentleman helped me credit that money onto my account. He then sent me over to retention and I spoke with a woman named Shannon to correct this invisible line. She was not satisfied with the information that I was able to provide to verify my account. I have not been sent a bill and have no hard copy. She wanted to know what the exact amount the bill was for and what my 3 digit code was. For the past 6-8 months, I have never been asked those questions to verify my account. I have made at least one call a month for bill corrections being transferred several times in one sitting. These calls would average an hour every time. I tried to explain my situation. I did not use profanity or threaten that employee in any way and she hung up the phone on me. I did not receive a call back either. I was unable to resolve this nor pay my bill.

Been promised 4 times of install date after paying for service start got lies to and run around all times on phone this is worst customer service ever somthing needs don’t the First Lady I talked to was Amanda on 12/28 then angle and dawn a customer service Supivisor on 1/10 and 1/11 more promises not kept and then a guy named dan today on 1/13 after again lies to and he should not be in customer service at all I also have had the higher up tech boss approve a install that only he could approve and once again lies to so I’m tired of lies and paying for service a month ago and can’t get started office is right down road was told they don’t work past 530 cause not allowed overtime I hpwever have pic of them working on poll 2 blocks from house at 730pm this is crazy and stupid how they treat customers

Calling customer service is a waste of time. I have been waiting for over 3 months to get my phone installed. They need to cut the dirt road I live on and move the line across this is a subcontract but Century link is still responsible. Customer Service has no way to resolve the problem and they won't give me anywhere else to call that can assist. Century Link gave the responsibility to customer service but not the authority to actually get this done. They haven't given anyone above general customer service the authority either. I would take my business elsewhere but there are no other options in western Washington for a land line. I would rate this company lower than a 1 if at all possible. Not only is it unlikely that I would recommend Century link I would do the exact opposite. I might not have moved here if I knew I would have this much trouble.

Century Link attempted to setup Internet service to my home without my authorization.

Centurylink is a Corrupt Company that commits Felony Fraud on a daily basis to its customers through online False Advertising, Improper Sales Tactics, Right out False statements, Improper Billing, Theft of your money and they don't give a *** about complaints or current Law Suits in numerous States.Stay away from this theiving corrupt company if at all possible. Trust me...weve experienced all of the above and tried to get help from them, but only got a migraine.

As I was talking to Centurylink one more time to get loyalty rewards I noticed a fee "Long distance line charge". I asked about this fee because we never signed up for long distance the Centurylink employee said she could take the last 4 months off for that fee and could remove the fee. I said that the fee goes back for as far as I could see which was a year. She said she could only refund for 4 months. Needless to say I had to call back again on a different date and that person told me I had to have that service just to have a home phone, that it had nothing to do with long distance. Now this month I get a notice my bill has changed. The payment is less too. I no longer have the "long distance line charge" fee. I don't even want to call Centurylink to ask what has changed and why my bill has changed. I changed nothing except loyalty rewards. It's a circus. You get different responses from different people.

This problem has gone on for a long time. I wasn't sure which "primary nature" to put it under, because it's really the company as a whole. It started when I signed up for Centurylink. I signed up under a promotional price that was a package with Centurylink and DirectTv and the sales rep told me numerous times that I could keep my promotional price after the 1 year promotion as long as I contacted Centurylink and reminded them of the deal. I thought this was somewhat odd as this is not the norm for promotions, so I asked the sales rep specifically 3 separate times if that is what she meant and she told me that after 1 year I could continue to receive the promotional amount.

Within this year's time, our internet was spotty at best. We were paying for 10 mbps of internet and when I would run speed tests, our internet would only run around 1-2mbps.

After the one year, our bill increased, like I knew it would, so I contacted Centurylink to lower my bill. They proceed to tell me that I need to contact DirectTv because the promotion would be on their end. So, I contact DirectTv who tells me that they can't do anything because the promotion was promised through Centurylink. So, I go back to Centurylink who tells me the best they can do is to lower my bill by $30 with their price for life plan. So basically I would be staying at 10 mbps of internet and pay $55/month. Now, my next door neighbors also have Centurylink (as it's the only internet company that reaches our neighborhood). They pay $45/month and receive 20mbps of internet. I mention this to Centurylink and they swear that they can't give us that deal because it's "been used to capacity in our area." So, I spoke with Centurylink and told them that I didn't understand how I was paying more for half the speed of the internet and after 10 minutes she continued to tell me that they literally couldn't do anything. (In this conversation I also mentioned the issue with speed, which they said they would help with but I was quickly disconnected after the initial conversation).

Today, I contact Centurylink because our internet completely stopped working last night when I was working on an important conference call. The internet stopped and entirely kicked me out of the program. I contact Centurylink and they tell me I probably need a new router. So they connect me to someone else who tells me that there has been an internet outage in our area since December 13 (today is January 12) and that was the reason for the internet issue. I tell them I've had nothing but issues ever since we got internet with them, but the lady tells me that I can't get a new router until the outage is fixed. I complain more about the issue, because again, we've had internet issues since before December and she gives me another number to call.

The entire time I've been with Centurylink I've been passed on from caller to caller, disconnected, and told "we can't do that." Their customer service is unacceptable and they don't follow through with what they promise to paying customers.

I called centurylink to make a move for the internet services and they told me I needed to pay $100.00 deposit I already paid a deposit when I opened the account the account is not past due I may have been late a few times but my account has always been brought current and is current the lady that answered my call in corporate was very rude and hung up on me the internet is 7 megs out of 10 in the area the service is now and we called serveral times of poor to no service

On 1/10, I saw a promotion on Century Link website $35/month price for life at 20mb. I contacted and spoke to Nicholas, he tried to offer me $40/month at 40mb, which is I currently have. I told that I only need 20mb bandwidth. So, he completed the order of $35/moth at 20MB bandwidth. On 1/12, I called Century Link for a different issue with a $5 discount for AutoPay on my current account was remove for no reason. While the rep was adding the discount back in, she informed me about my pending order on 1/10 is $40/month. I complained to her about the promotion of $35/month. She informed that promotion ended, I checked their website, and it is no longer there. So, the scam was posted the promotion for a few day to get customer call in and then removed so the customer has no recourse. They did the same thing 9/2017.

I called Centurylink on Jan 9, 2018 because my bill had gone up from $38 dollars to $78 and I wasn't sure why. I got a hold of a customer services rep who explained to me that I was in a contract (which I wasn't suppose to be in ) and that it ended which resulted in my bill going and that I was being charged for a router that was sup[pose to already be paid for. I then explain to her all of the craziness that had occurred when I first tried to get services set up and how I had to go almost two weeks without internet because of a mess up on their end and how I never received the gift card I was promised for my inconvenience. In response the young lady told me that she would would adjust the bill and that the way the billing cycle was set up I would make my bill $26.19 (i may not be correct on the change amount) which she would give me a credit for because I never received my gift card and that the next bill would be the new price for life rate. I go online today Jan 12, 2018 to look at my bill and see that the bill was the same $78 with a $26 credit deducted so I call to find out what was going on after two hours and a call back after being hung up on and not receiving a call back I was told by a supervisor that I was miss informed and that my bill was correct and that there was nothing they could do about it even after being told by two other customer services reps that the bill was not showing the corrections because of the way the billing cycle was set up. Once again I was given false information and the problem was not resolved.

I was a customer of Century Link for a couple years and contacted them at 1-877.603.0851 on Friday, October 27, 2017 at 2:18 P.M. to discontinue my service. The call lasted 30 mins and 50 secs which I have a saved digital audio file of the conversation. I was first informed that I was under a contract and subject to an early termination fee. I told the rep the only contract I ever agreed to was the 1 year contract when I started my service. I then talked to a supervisor who agreed to waive the early termination fee and cancel my services effective Monday, October 30, 2017. He told me that I would receive a paper bill that would be prorated for a partial month for the month of October (I was setup for auto pay) I thanked him and hung up.

The next month I was debited for a full month of service in which I disputed with my bank and had the charges reversed. Later that month I received a paper bill for the month of October plus an early termination fee. I again contacted customer service, asked to speak with a supervisor and was told they do not waive early termination fees and that there were no notes in my account to waive any fees. I told her that I had an audio recording of the phone call and she advised me to take it into a local Century Link office and play the recording for them. At the time, in the month of November, I was working 9:00am-6:00pm but I still managed to go into 2 different Century Link offices to attempt to play them the recording so I could get this resolved. The first time I was told that "the store no longer had a manager at the time and that no one at that location could waive the fee for me". I had them put a note in my account that I was there and watched as he did so. The second store I went into, I was told that the manager had left for the day. I left my phone number but was never contacted.

I recently received a notice that I have an unpaid balance of $127.91 and if I didn't pay it by January 16, 2018 I will be referred to a collection agency. I appreciate any help I can get to get this resolved before it has a negative affect on my credit.

Thank you

Since September I have been having problems with my internet going down. I contacted tech support only to be told nothing was wrong with the line and a tech would need to come to the house. I setup two different appointments and after taking off work the tech did not show. The tech finally called and said there was nothing he could do. He informed me upper management is aware of the problem with slow internet service, which I also have and the internet going down. He said they have not told him when it is going to be fixed and pretty much I was screwed. I have made several attempts to get answers myself and no one can tell me when it will be fixed, however I continue to pay full price for the service. I tried to get another internet provided for my area but there is not any. Recently I called customer service and the person told me it is the Ohio curse and basically good luck.

Customer Service Issue, Billing Issue, service issue.

In August in I signed up for Century Link fiber optic internet; requested to purchase modem. Ever since the installation I had nothing but issues with Century link service (my service was more like a slow cable internet vs. high speed 1000gb fiber optic). Multiple technician came out, had to call customer service over 10 times. Finally in September I decided to disconnect the entire service. I shipped back all the equipment Century Link sent me; including two modems - one leased and one purchased modem. *** tracking numbers: Leased Modem: *** Purchased Modem: ***.

All I want to do is to pay my final bill so I never ever in my life have to contact/deal with Century Link. However before I do that, Century Link needs to credit me for $114 purchased modem price (see second *** tracking number)

I worked for Qwest (CenturyLink) when they were a decent company, roughly 10 years ago, and will never do business with them again. Ever since CenturyLink bought Qwest, everything about that company has degraded in the NorthWest. We had a horrid experience. We started with a basic land line that never worked, and it was a fight to get credit for time without service and the installation charge, even though it didn't work. We had a tech come out a week after it was activated, who said our home phone wasn't connected at the box. He fixed it and it worked for 3 days, then, no dial tone again. While our phone WAS working, we tried to set up DSL to get away from Cable. The rep who took our DSL order lied about our speeds, telling us she set us up for 12Mbps, when only 7Mbps was available in our area, and the order was placed for 7Mbps. The rep covered ZERO information with us, and failed to tell us that our basic phone line was increasing from $20/mo to $45/mo, or that they were adding services and features we didn't authorize. We dealt with several customer service reps, most of which weren't qualified to be answering the phone, were distracted, not listening, and didn't care about anything we had to say. After hearing that our basic phone and internet service was going to cost us $40 more per month than the rep quoted us, we canceled. We even attempted to resolve this by reaching CenturyLink via the Facebook link on their Contact Us page, and that rep stopped responding after I requested that our services be canceled, which wasn't done. I asked for verification that it was canceled, and we never got a response. I called and canceled service. The only competent and attentive person I spoke to was the guy in the cancellation department.
This company is half a step above a scam, and routinely penalizes customers for not purchasing a bundled package, even if it includes features the customer doesn't need, won't use, or isn't a right fit for them. Cramming (unauthorized adding of services to landlines) is illegal, and I'll be filing a complaint with the FCC. The cancellation Rep stated we will receive a final bill for 3 days of service, and I will file a complaint with the state Attorney General if they attempt to bill me more than the 3 days we had a dial tone.

I keep receiving scam phone calls that are all being routed through this business. The calls keep coming from fake numbers that keep changing so if I block 310-694-xxxx, they'll just call again from 310-694-xxxy and keep changing the numbers.

I am with *** of ***, and our number has been published wrong in all phone books for 3+ years now. I have reached out to *** and Centurylink repeatedly regarding this. First, Centurylink told me it had to be on ***'s end. Well, I found out that wasn't true after speaking to them. I then discussed in depth with Danette, our representative at Centurylink, in 2016 after our number was published wrong again and she assured me that she had taken every step to make sure this didn't happen again. We received our phone books in 2017 and the number was still incorrect. I then reached out to Danette at Centurylink again and also got in touch with a representative at ***, Megan P. She specifically told me in that this problem was all because we switched to a VOIP program several years ago with Centurylink. I have attached the email where she reiterated this also. Megan did a great job at doing what she could do to help us, but came to a point where we needed Centurylink's help again. I emailed back to Danette several times regarding this situation and have not even heard back from her regarding my last email. I have spent way too much of my energy and time on this issue. Also, we have had multiple customers complain and not be able to get in touch with us, which also means we have lost business. Centurylink seems to not want to take accountability for this when they caused the problem to begin with. We need to have this rectified and the numbers published in all phone books need to be forwarded to our correct number. Also, the difficulty in dealing with this and the issue of lost business needs to be addressed and dealt with.

I applied for internat services,century link installed the services on 12-12-17 and suppose to buried the line underground and it's been 30 days the fiber link cable is still above a ground.I spoke with 7 lead and I call in 15 times to get this resolved and everytime I call there saying the ticket has been closed and it's not the techecian keep saying that job is completed but it's not.now there telling they had to create another work order it will 2 to 3 weeks its already going on 30 days

Like this is new news .. Centurylink is a very bad service what they advertise is false for this area my roku cant even connect to their service I try and conntact them they don't even respond to my account number just sad they get away with this behavior because the government ignores this fact they have been here too long stealing from us.. nothing has improved since the last 3 providers since I moved here in 2001 I can tell nothing will be done about this ..

Century Link has been A MAJOR headache for long time. FIRST I had a yr with Century link for the price of $15.99 a month plus tax. They add a fee this related monthly charge of $3.99 so bills like $21.00a month for the slowest sped they offer. That yr passed and now again a deal for the same price but they want Auto pay what I did. Now this time the Bill again is more than what they told me and NOW comes to $23.99 a month for a yr. Again mote than what they told me was to be $20.00 a month. I still did this but wasnt happy about how they do buss. They have my credit card and I am auto pay, they charged my card today for $33.99 for the month and told me it's $33.99 Because I need to go online and go paperless what I tried but MY Bad service and old computer wont let me DO this what I been telling Century link for 4 months I cant. Evrymonth I have to CAll and argue with the VERY VERY bad customer service. They tell me evrymonth OK we got it straight your good to go. Today again got a bill for 33.94. CAlled and got hung up on 2 times sat and waited for 30mn. The whole experiance with century liknk is hard to believe . They charge my card $33.94 when it should been $20.99 but ok I accept the charge of $23.99. I auto payed to save money but they tell me I need go on line and go paperless. This is automatic with card number,, Funny they take my card over the phone to get my money but wont cancel the paper sent to me so they can charge me another 10 bucks.. Century link is crooked and tell one price then charge another all in the name of greed., I DO NOT NEED THIS SERVICE AS I HAVE ON MY PHONE AND THE SPPED IS SO SLOW I USE IT ONLY FOR MUSIC AND MY OLD EMAIL. I'm canceling my card and DONE with the games and time spent with so bad customer service. It took them 6 monthe to figure out my paasword so I can hook up with my phone,, WIFI I guess but I got all the internet I need for $5.00 a month from my Cell phone carrier .

I signed up with CenturyLink for internet service in ***. A technician came out to set it up and said that they do not have lines in my area and therefore were unable to service my address. Obviously I called to close the account. 7 months later, I am now getting calls from a collection agency saying that I owe them 105 dollars for services I never received. I have tried contacting CenturyLink on 6 different occasions and I keep getting transferred from person to person then eventually get hung up on. I cannot resolve this issue with CenturyLink and they are coming after me through collection agencies. After looking through legal action that was taken against CenturyLink through the state of Arizona and Minnesota this is hardly surprising.