Lumen Technologies

THIS Company continues to raise their prices as long as you use them. You have to call them for corrections to your bill every month. I called them every month for a year. Each time they assured me it was fixed but it wasn't. I finally wrote to the Attorney General of Florida and reported this Company then I reported them the Attorney General of Louisana because my bill got so high. If All of you people will report Century Link to the Attorney Generals Office we may get something done about this criminal company!

CenturyLink was a complete no-show on an internet installation appointment I had scheduled. I need the internet at home for remote work on evenings and weekends. I was happy I was able to schedule the installation on the day that I did, because I needed it that day.
I called them after the appointment had been missed. There was no confusion as to the date and time (the representative confirmed that, and I have an email showing the appointment details), just a no-show without a phone call. (They had my correct phone number in their system, too.) I was given no explanation as to why, no consolation besides apologies and an offer to reschedule.
I’m unable to reschedule an installation appointment on any day, because I work during business hours, which is the only time CenturyLink’s techs are available. I had to arrange for my mom to be at my apartment for the original installation appointment that was missed. She lives more than an hour away, and went far out of her way to be there. She works too. No one from CenturyLink came or even called.
Mistakes happen (though missing an appointment of any kind with no notice whatsoever is unprofessional and unacceptable). What I’m most shocked at is the completely amateur way in which CenturyLink handled my situation. When I called and spoke to representatives, they never even offered to try to fit me in the next day (which was a weekday), but instead pushed my appointment back to the next week, claiming that was the next available date.
I’ve had several jobs in customer service. A basic rule is that when you screw up, and it’s undisputedly your fault, you offer to make up for it somehow. You give that customer a little bit of priority. When I called them and told them no one showed up, CenturyLink treated me like I was calling for the first time to schedule an installation.
It’s dumbfounding that CenturyLink doesn’t have some type of protocol for situations like this. Companies that know how to treat customers well do.
I unabashedly give CenturyLink 1 star—a rating it went out of its way to earn.

I am poor/ I was receiving their Lifeline discount assistance; suddenly I got a bill with double the usual amt; called them and they said I did not recertify; I WAS NEVER ASKED TO. so now I am trying to do so by calling, emailing and maybe faxing; I had to go to an Aging Counnty svc office to get the form; I called them again to find out how to send added info and they said they would call back, yesterday 1/4/18, but they never did.

they used to be so easy to reach and to pay bill automatically too but that is all gone; I believe they have have become a crooked, scamming company and would love for them to be researched; if there was a choice, I would drop my landline with them but there is no choice.

I want them to accept my recert which I will fax today and to refund the 2 months they wrote, that I didnt pay (because I did not know I needed to and neither do the social service agencies in ***.

The problem is Centurylink did not send a bill or sent it to wrong address, They also did not install on the date given to me 11/21/17 it was done a week later on 11/28/17, and they have had to come out to fix it and rewire everything, internet is slow on all but one computer, Now regarding the bill I was quoted a price of 69.99 plus tax, and was told today by Daniel it was gonna cost me 312., So at this point I would like to cancel the contract but was told thier is a fee for that, I havent had this company for more than two months with alot of problems from the begining.

I have contacted Centurlylink multiple times via the telephone chat and email (sent the email below yesterday): APPARENTLY NOBODY IS LISTENING OR SOLVING ANYTHING:
Hello and Happy 2018
My name is ***-***
Account xxxxxxxxxxxx
*** Internet and PrismTV

My internet is been working, however since I moved in to this address in August I been having issues with the PrismTV Service.
If you look at my account my receiver box has been changed I believe 4 or 5 times now and of course that implies technician visits and days without the service (that in my opinion is very expensive).
I will humbly request for a complete review of my account (see all notes and issues) before proceeding to ask questions.
Like the technician yesterday he said What is the problem? (really) I am already frustrated that I have no service for 3 days and apparently he has no clue of the issue. Is there no notes? Does anyone knows anything?
I am extremely frustrated and will like to request the following:
A credit on my account for the days without service, a technical representative on the phone toll me I had to buy and Ethernet cable and that will make my system work (when it wasn’t) – I did and it did not work and the store will not refund the $15.99 that I pay for the cable.
I want a credit for that also.
Most important reassurance that this same issue will not keep occurring because if it does I will simply cancel my service.
For the record I have two accounts another one
Account XXXXXXXX
SE *** Internet only (my parents’ house I used to have PrismTV for several years there)

I had spoken several times over the phone (look at my records) send several emails and NADA.
Tired of the bad customer service I keep receiving.
Kindly reply back to all my email addresses.
Thank you!
My telephone number is xxxxxx last four of my social xxxx
I hope you have a great rest of your week.
Respectfully,
This is the reply I got from two different sources

I ordered internet and TV service on Jan 2, 2018. I was told the Set-Top boxes would be delivered within 48 hours. I received an email confirming the equipment would be delivered within 2-business days. 3 full business days have passed and I still have not received equipment. I contacted Centurylink by phone and could not get a delivery time of equipment.

I scheduled installation of Internet service four months ago, and called to cancel the installation three times. All I ever got was recordings and left messages every time that I wanted to cancel installation. The installer came anyway (we were not home and he left a door hanger to call in and reschedule, which I never did). Their installer never entered my house and never made physical contact with anyone at this address.
Fast forward to December 2017, when I got a bill for a modem purchase and local taxes, but no actual service billing (which made sense since I never had service installed). I called and spoke to the Customer Service Department where their representative said she would take care of it and to discard the bill.
I got ANOTHER BILL today, once again charging for equipment never received and local taxes in the amount of $13.25 (not sure of the exact amount because it is not an itemized bill). To reiterate, I NEVER HAD SERVICE AND DO NOT EVER WANT SERVICE FROM CENTURY LINK.

After canceling our CenturyLink Service back on April 17, 2017, I was expecting a refund for part of our service. I paid $95.91 on April 5, 2017, for service from April 11 to May 11, since I canceled service on April 17 (6days into my month of service that I paid for). My refund amount on my next bill, the May 11, 2017 bill, was only for $3.06 which I did not receive until several months later. This is ontop of being quoted a monthyly fee of $65 for both phone and internet service, that we ended up being charged $95-$98 a month for.

My complaint is that in December 2017, I received a collections notice from an *** in St. Paul Minnesota for $99.99. When I called CentryLink, their system tells me I don't owe them any money, so I tried to speak to a customer support person in billing but they said, it just shows that it has been transferred to a collections agency and they can't access it. When I told them that I returned my modem, using a label from *** that they provided me, they say they can't help me, I'll have to call the collections agency and then hung up on me.

I then called *** where I spoke with Letisha on 12-18-17 and told her that I've returned the modem, but there is no tracking number on the return label. So Letisha noted that I have disputed this bill and said to continue trying to get a tracking number. *** also says they can't track the package by the label I was given (no tracking number, just a pickticket #, a return label item # and a return policy item #. Now I am very upset as I return not 1 but 2 modems to them that were theirs (the second modem was one a tech left after replacing, saying he didn't need it back, but we don't need it, so I return it, as we were just renting it to CenturyLink while we had their service).

I proceeded to call *** back today, January 3, 2018, I first spoke with Sherry B (sp?) who was of no help. She just kept telling me that I had to call CenturyLink for a list of charges. I told her they keep telling me I have to call ***, as this has been turned over to them. This went on 3 times before I asked to speak to her manager. I was then transferred to Darling W who took down the PickTicket number and said they would submit that. It would take 3-6 weeks to get a response. I verified with her my mailing address as well as my home phone number so they can contact me if they have any further questions.

Since July we have been having severe problems with our centurylink internet service. They are the only option we have for DSL where we live. The only other options are hotspots or satellite and they know it. Since July 2017, we have had 5 new modem/routers installed because the problem isn't with their lines according to them. Their computer always shows that we have service and when they ping our router they show it is getting service. They do not record every time we call. This last time I called on 12/19/17 and they decided it was again the router so sent a new one to install. I placed it when it was received and it worked for a few days. Then on 12/29/17, internet went down again. I called on 12/30 and after failed troubleshooting, was told they would send me to central office and I would receive a phone call back in no less than 4 hours. I never received a call so called them back again. They said they would have to have a tech come out and would put in a ticket. I got a text from their ticketing system that the tech would be out on 1/3/18. On 1/2 I contacted them again as we had been down for 4 days now no service. This time via chat, after troubleshooting the person said they would need to do something on their end and to wait one hour for that to complete and then try again. I waited 2 hours just in case and it did not work. I received a phone call from the 800 number I had been calling to ask if it was back up, I told them it was not. That person said they would be creating a ticket to ensure we have a tech out. I called on 1/3 around lunch time because I had not heard anything further from them and usually the text messages are almost annoying. They said they did not have a ticket or plans to send a tech at all. I asked to speak to a supervisor. The CSR troubleshooter refused and then finally relented. Sent me to Tony *** who put in a ticket to have a tech come on 1/4. As in the past, the internet suddenly started working again on 1/3 in the late afternoon/evening. We were power cycling regularly all 5 days to try to get it up. When the tech arrives he will find no issues. This has become a very common theme. So much that I believe I am being targeted and screwed by CL. I'm also told I'm getting 10mbps with what I am paying, but speed tests show I'm lucky to get 5mbps.

I signed up for a bundle with Century Link and Direct TV in March of 2016. The price was to be $99 for internet, home phone and direct tv service for 3 years. I never received the bundle price, but both companies agreed to give me credits to reduce the bill to the agreed upon price. That never happened either, I have spent more than 100 hours trying to rectify this, and eventually was able to cancel the phone service and unbundle direct tv. I was quoted a price of $40 a month for the lifetime of my cable service, only to find out later that they were offering the same service for $10 less monthly to other customers, from one of their own customer service representatives. Before unbundling the accounts, I had to pay the balance in full, which I did, but the next months bill from Century Link was a whopping $440, which is now at over $500. It is impossible for this. I called to cancel my account in order to stop being billed, but the rep said I couldn't until I paid the bill. That evening I received an email stating that my service had been suspended for non-payment. I believe that I not only don't owe this company money, but they owe me. They refuse to have any conversations in writing, and have never ever resolved any of my complaints or issues. I was unable to see several months of my bills on line, and requested to have them mailed to me, but never received them. I called to request having them send once again and the rep said there was a note on my account stating that they determined that it wasn't necessary to send the statements by mail so they refused my request. It has been several weeks since they interrupted my service, and just yesterday I received the statements in the mail. It's clear that this company is instructed to play games with their customers, and blame all the issues on Direct tv.

It's next to impossible to cancel your account with Centurylink. Such a run around. Save your time and money and stay away!

This is a letter of complaint regarding your customer
service department on more than one occasion. My mother and I have received the
most disgusting service anyone has ever received over the phone. We have been
consistently on the phone trying to resolve this matter for almost 2 hours
every time we call. We have been transferred at least 8 times to different
people who don’t know who can help with this matter. Supervisors has been
refusing to speak with us when we are only trying to resolve this matter.On December 21st, my mother and I learned that
account *** was in collections from a collection agency. We began
this account with *** and internet service. However, we moved Dec. 2016 and I
called to transfer the service to the new address (above). We were given a new
account number of *** because at the new address, your company doesn’t
offer *** services, so we proceeded with internet services. We were assured
that everything from account *** will roll over to account ***.
Unfortunately, there was an error, it never rolled over. However, we have
called several times, and was consistently reassured that account *** rolled
over, and to proceed with ***.It was devastating to learn your company transferred the old
account *** over to a collection agency. The end of June, or early July, we
had made a large payment for over $620.00 that was supposed to take care of ALL
owed. It never did. Wednesday, December
27th, I’ve called and spent over an hour and 45 minutes being
transferred 9 times, talking to rude customer service reps. Luke from the MN
Specialists group was the rudest person I’ve ever spoke with over the phone. My mother and I are aware at this time there is a $263.00
balance owed on the *** account. Luke then tried to blackmail us by telling us
if we don’t pay the $263.00 then he will not pull back the *** account that
was handed over to collections. He was very rude, he yelled over the phone, he
wouldn’t allow me to speak. The quality of service from him from a scale of
0-10 was a big 0! The *** was never supposed to go to collections, I can
understand if we completely neglected that account, however we did not. After Luke transferred us back to the financial department,
we learned that we were never supposed to have been given a new account number
and that was the reason for all of the confusion regarding services. This
experience began due to CenturyLink and this has been the most APALLING
experience we have ever received. Due to these errors, my mother credit report has been
affected, collection agency has been harassing her regarding this and the fact
that we are being blackmailed to pay the owing balance in order to resolve and
issue that was done in error by your company has been a complete nightmare. At
this time, the Revdex.com will be notified of this matter and the next step is to
contact the Federal Trade Commission if you neglect to resolve this matter.

This is the worst company to work with. I have spent over 2 hrs on the phone being transferred 10+ times back and forth between century link and direct TV. This is the 2nd complaint my house hold has done because the first one was a joke. There is no reason the company or party we pay, should not be able to restore service, period. NOBODY wants to handle it and try resolve our issues, they just transfer to another department or service provider ALL together. The customer service is the least of our worries/complaint. Lets talk about the bill and the fact that it changes month to month and one person says one price and someone else another. IF we even think about staying with century link, I want a price for LIFE GUARANTEE and NO CONTRACT.

CenturyLink wants to charge me for a jack and wiring in my home 1. I did not know I would be charged for. 2) Never used their product, it would not work in my home. 3)will not send me paperwork where I agreed to this after asking over 8 times via email and phone calls.

I had my internet service with transferred to a new address at the beginning of October. This was a lengthy process over the phone which took over an hour and transferring between several different customer service departments. At no point was it relayed to me that my service rate would double by moving my service across town. I was also told that my auto-pay would be disconnected and I would have to re-input my information.

As of the beginning of January, I have yet to receive a paper bill at my new service address. The new account number I was given was also wrong - when I logged into the website with the old account number, it showed I had expensive, overdue payments AND I was still being charged via autopay (confirmed with bank account).

To deal with all of these issues, I called Century Link. After over 2 hours and 10 minutes on the phone, I received no resolution and cancelled my service. When I asked why I was suddenly being billed $55,89 per month instead of $29.99 per month, the representatives told me 'oh that always happens when you move.' I explained to them that I was NEVER told this during the transfer process. During this 2.5 hour sesssion, I was transferred between about 7 different departments, each of which had a considerably long hold time. 1 of these was the incorrect department, which incurred me 20 extra minutes of hold time for no reason. The next man I talked to decided he didn't want to deal with my problem so he transferred me to yet another department without my consent.

After 2 hours, I felt that the customer service I had received was unacceptable. All I wanted was a fair rate or $29.99, which is what I had agreed to pay for the next two years. I asked the lady to cancel my account and credit me for the extra money I had not agreed to pay ($55.89 - $29.99 for both November and December). She retorted that she could only give me this credit if I kept my account active for a 'reduced' rate of $35 per month. However, 10 minutes later, she divulged that it was really $45.00 per month I would be paying because there was also this mysterious 'modem rent' that had never actually previously appeared on my bill. Realizing that it might take another 3 hours and several more departments to actually help me, and unable to spend any more of my day on the matter, I had my account terminated without receiving the money that was deceptively taken from me back.

Regardless of the billing deception, the customer service I received today was downright unacceptable.

I am requesting this money, (~$50) be returned to its rightful owner, who never agreed to pay and was supposed to be removed from autopay, also. ($55.89 - $29.99 X2).

I requested a cancellation of my phone and internet service in late November 2017. CenturyLink will not cancel my services and continues to bill me for charges since my cancellation date. I do not have a contract or termination charge penalties in my contract. I have switched to different provider and no longer use their services as of the end of November 2017

I have been a customer of CenturyLink for several years and in the past year have struggled to receive the service that I pay for CenturyLink to provide. In the past months I have contacted CenturyLink multiple times about the internet service they are providing. They have sent technicians to my home, only to tell me there isn't any problems. I pay monthly for 10 mbps of internet service. I have tested my service routinely and am receiving much of the time, significantly lesser speeds. My internet speeds average most of the time less than 1 mbps. Each time I contact CenturyLink, they continue to assure me there is no problem with their service and that it must be with my router. Professionals have inspected my in home network to ensure that it is working properly. I have spoken to surrounding neighbors in my neighborhood who are all experiencing the same issues with CenturyLink. I'm am asking the actions be taken to address this issue and only that I am provided the services I am paying for! I also ask that I be given a refund for not receiving the services I have paid for.

Tech never showed. Waiting on him/her from 9am-8:24pm.. None of the reps can help either. Just poor service all around.

Whom It May Concern,

I went in to Century Link in *** on September 13th, seeking an internet service provider. I paid my $50 deposit & was set up for installation. On the 15th, I was called & told that installation had to be rescheduled for almost a week later because it was not readily available for hookup in my area. Needing internet connection asap, I had to seek out another provider & found one who got me service the very same day. I then went to Century Link to cancel services & obtain a refund. It is now December 6th, I am still awaiting a refund of my $50. I DID NOT receive a modem from Century Link. I DID NOT receive any services from Century Link. However, I was told I had to wait for a check in the mail. All I have received are bill statements for services I have never had & a request to return the so-called equipment I've never taken into possession. I've called on 3 different occasions to follow up on my refund & keep getting the run around. They also told me on one of the calls I would get a $23 refund vs $50. I argued against that as there is no reason they should keep any of my money. I'd like to report the VERY unprofessional service & that I've waited an excessive amount of time & have not received any refund at all. I returned to the store 2 weeks ago to follow up and was told no refund had been issued. The store associate called the manager and made notes in the system that a $50 refund was due and should take about 5 business days. Here I am, still no check.
Respectfully

Issue 1) I called to cancel my service 12/15/2017 at my old address (40 *** Ln) because I moved out of state. When the call completed with customer service they said the cancellation was complete. I received a bill for the next month (12/23/17 - 1/22/18 for $97.66 autopay) and service has not been cancelled.

Issue 2) I returned the modem I was renting via the prepaid UPS shipping label it came with. They will charge me for the modem claiming they never received it.

Issue 3) I and the sellers of the house I bought are trying to transfer the services at 151 Carlisle into my name so we can assume the responsibility for the internet service at our new address. We have emailed the application (signed 12/16/2017)to ***@centurylink.com twice (12/19/2017 and 12/28/2017) and still they claim they cannot find it. This form contains my $$N and it worries me that they can't find it in the system. The company continues to send the bill to and charge our sellers for the services and have not yet transferred the service to my name.