Lumen Technologies

Some very shady and dishonest billing practices. We were charged for 2 extra months even though we submitted cancellation. We were told incorrect information about our contract and based on that information we broke it. They then charged us 2 additional months past our cancellation on top of a fee for breaking the contract.

Do not go with CenturyLink! I paid the $75 to not have a hard inquiry on my credit report because we were in the process of buying a house and yet they ran my credit anyway. I've now called them 5 months in a row getting the run around each time. The customer service blows my mind. Rude doesn't even begin to cover it. They do not care one bit. They get a paycheck whether the company is screwing people over or not. Been given a fax number 3 time and a mailing address once to write up what happened and have it removed. Every time I'm sent a letter back saying they don't know what I"m talking about, but there it is on my credit report still to this day. They are charging me $75 a month when I was told it was only $50 a month. The line they ran to my house to start service in june is still hanging on my fence. It is now almost February. This is a terrible company! I am now on hold again with my 6th transfer because they'll just keep transferring you until you give up. That is their business practice. It's disgusting!

I have had an active account for internet service with Century Link since 06/2017. I called today regarding tech support issues. Towards the end of my almost 2 hours on the phone with the company trying to resolve this issue I received notification that Century Link had run a hard credit inquiry on me. I brought this up to the retention department supervisor who I was talking to at the time and was told that this was not his department that could resolve this. I was transferred to an apparently non-existent department and my call was dropped. I called back and spoke to someone in sales that transferred me back to retention and stated that it was retention that dealt with these issues and that the last representative probably just didn't want to deal with it. I spoke with another supervisor in retention for >20 minutes who eventually told me that there was nothing she could do and I would have to contact the credit bureau and dispute it through them. She also told me multiple times that I was correct and that there was no reason for them to have run my credit today. I called Transunion who told me that I need to get a letter of deletion from Century Link in order for them to delete the inquiry and if they would not provide this to call and file a police report. I called Century Link back and spent over a hour on hold and was not able to speak to anyone who could resolve my issue. I currently have a call in to file a police report and a complaint in with the FTC. Additionally my tech support issues are not resolved and I am currently paying for 40Mbps and only able to utilize >1-12Mbps at best. I was told by a representative in tech that my wireless speeds should be at least 20-30 Mbps with a 40Mbps service.

I was on a 12 month price contract that dropped off. I called to get back on my promotion when told it no longer existed. My price had doubled for the same service.
I talked with the retention department 1/7/18 who had placed me on the price for life- discounted from $45 a month to $40 a month for my internet service. As long as I didn't make any changes to my service it would stay at $40 forever. The retention department said they would add a credit to my account for the difference on the January bill. I agreed and was told my bill would be lower the 1st billing due to the credit and then going forward I would be charged $40 a month plus tax and fees. I see now that I have a $78.99 bill pending for auto pay. No credit was added to my account and the price for life is not added. I called customer service today, and asked for a supervisor who can get this taken care of and get my account straight with the correct promotion as I agreed to in January. He ( Nathian, ***) said it was not possible and that my account is correct and refused to transfer me to a supervisor. He stated he was the person to handle this and there was no one else to handle my account. I do not want to spend all day on the phone repeating myself. I tried to get my account back to a promotion and the more time goes on the more I have to pay for the $40 Price for life. He went on to tell me that the person who gave the the promotion was wrong and this is how it is. Please- if you can get this to a supervisor and get the account put in the promotion I would be happy. It should have to be this hard.

Century link has charged every month for the wrong amount, on multiple statements the charge consisted of a non returned item which was a modem; WHICH I own the modem. During the billing conflicts we moved homes and I was out of service for almost 4 weeks due to no technician showing up and poor servicing. I ended up cancelling my service because of this and re opening my account on the terms of a credit of almost $200.00 for missing work for the technician. I just spoke with someone saying that the credit was for the modem that was accidently put on my account and only $40 credit for inconvenience, which was not what I agreed to. And the first I am hearing of yet another modem non return charge on my account.

I SENT A PAYMENT OF $22.00 TO CENTURY LINK IN MONROE LA WHICH WAS THE WRONG ADDRESS I ASKED WITH A NOTE INSIDE TO FORWARD TO THE PROPER ADDRESS.I CALL CENTURY LINK, THE LADY TOLD ME MY MONEY ORDER WOULD BE THROWN AWAY MY BILL WAS ONLY $1.25 BELIEVE I AM NOW A VALUED CUSTOMER OF CENTURY LINKS BASICS I HAVE ASKED TO BE MOVED UP TO 6Mbhps HOWEVER I REMAIN AT THE LOWEST 3
SENT A BAD MODEM IN THE MAIL INTERNET WOULD GO IN AND OUT. MODEM ARE REFURBISH THIS IS INTERNET BASICS SO I GET THE BAD PRODUCT THIS WAS DONE TO DISENFRANCHISE ME FROM HAVING THE SERVICES.

Our internet fiberoptic line has been damaged several times by the builder (please note - a Revdex.com complaint has been filed with them also), but our customer service and follow through on the repair work with Centurylink has been horrible. This has occurred 3-4 times, and we have to call and follow-up with Centurylink every time regarding the status. Our tickets get opened and then closed with out explanation to us. Each time we call, the rep says they have to contact the field dispatcher supervisor. We don't get a call from anyone. We are also wondering why the cable lines are not dug deeper into the ground. The neighbors next to us have Spectrum and have not had any interruption in service while our service has been interrupted 3-4 times. We are in a new subdivision and all residents who have Centurylink are very unhappy with the service because of faulty fiberoptic lines. We are seeking prompt service and resolution from Centurylink. Residents would like the lines to be buried deeper, prompt and timely customer service and repair, and credit to the billing accounts for the inconvenience of not internet. Internet is needed for banking, security system, teleworking, online schooling, TV watching/streaming, online shopping, smart hub for the home. If Centurylink is not able to commit to the terms, we can end our contract and go with the competitor.

I canceled my DSL service due to poor service and speeds. I told them I no longer want their service and I will switch service provider. The modem is disconnected for three months. No bill until nearly three months later I get a bill 140.00 or more past due fees. I call Century Link in good faith that there is a big misunderstanding. Last week I get a bill in collections for 204.00 dollars. There is a misunderstanding and I owe them only their modem at which I found a return shipping label. I will ship it back this week. In my opinion I owe them nothing else and I'd appreciate your support under this big misunderstanding.

After requesting Centurylink service I declined the service immediately when I found out that installation would be more complicated than the self-install I was sent. 2 months after cancelling the service I received a bill for $120 for a modem I was sent. I was never told I needed to send the modem back, but once I received the bill I sent the modem back immediately. 5 months later (January 2018) I received a letter notifying me that I had been sent to a collections agency for the cost of the modem. After spending an hour on the phone with Centurylink they told me that they had received the modem back in September (4 months earlier). They did not see the issue with sending me to collections for something I did not owe.

We use CenturyLink as our internet provider. Last fall (2017) we had many issues with our internet service - the service was very spotty, we would have service one minute, then lose it, etc. We called in many times to report the issues. Each time the individual on the phone said it was fixed, but it would immediately stop working after we got off the phone. After many calls, CenturyLink finally send a representative out and learned there was weather damage to a unit in the neighborhood. This fixed the internet service for a short time, but we continued to have issues through the end of 2017. We spent hours on the phone during many different instances trying to fix the issue. The lack of internet caused us to use more cellular data and resulted in many months of internet data overage fees. It was recommended that we upgrade our service; they said the issue was on our end, our usage was too high.

We agreed to upgrade our system to a larger internet plan. We had to wait a month for a technical rep to come to our house to install the new equipment. The rep came to our house on Saturday, January 27, 2018. While he was here he installed a new modem. He said he could see on his end that it was working and we had internet service. Before he left we asked him to stay so we could check to make sure our wifi was working and our devices (ex. *** and phones) were connecting correctly. We checked each of our devices and told the rep that they were not working; we could not get any of the devices to connect. At that time the rep started to walk towards the door. We asked "what are you doing", the rep said "I'm leaving", we said "you're not done", he said "I've reset the modem twice, you have another router and I'm not touching it so I'm done", we said "but none of our devices are working, they worked before you came", the rep said "I've done what I can, I'm leaving", and the rep drove off in his car. He did not offer any solution, did not suggest we call someone else, did not offer to report the issue, did not tell us how to fix the issue, just left us with no internet access.

After the rep left we called the technical phone number. They checked and said we got a bad modem (the one the rep brought / installed) and they would send a replacement. He tried to restore our internet back to the old setting, but since January 27 we have had spotty internet service at best.

At this time we have basically no internet service, we asked the manager of the technical rep who came to our house call us - he has not called, and the new modem was supposed to be overnighted to arrive on Sunday, January 28, but we have still not received as of the end of the day January 29.

We switched from *** to Century Link for the more affordable prices, BIG MISTAKE! First a technician came out to connect the services and left the wires laying across our front lawn. I called several times requesting another technician out to bury the wires and after 6 months no one came out. Secondly the Wi-Fi is extremely slow, it's always
Buffering or there's an outage in our area almost monthly! But above anything else I'm extremely frustrated with the fact that every time you call the customer service department you're stuck with a foreigner that doesn't understand you, hangs up and/or never revolves the issue. I hate century link services and am beyond feed up and disappointed that I've wasted my time and hard earned money on purchasing their services!

I have been trying to disconnect my service since November and they will NOT disconnect my service. I have not been at the address physically since November and have tried over the phone repeatedly to get them to disconnect it. Their agents parrot back something at me that is scripted and transfer me 80 percent of the time where I have waited for HOURS for someone to come on the phone.

I just received a letter from Century Link threatening me with a Collection Agency. I tried calling them one final time and received a message asking me to call back during normal business hours Mon-Fri. I have had enough. I began service with a new ISP on June 14, 2016. I have had chats and a couple of phone calls since that time in an attempt to clear up this issue and was lead to believe that my account was cancelled and I would receive no further bills.

Why am I now being turned over to a collection agency?

multiple problems. I contacted them to cancel service. Been a customer for over 30 yrs. It took 5 phone calls to reach the correct person. It took 2 hours of my time. They told me I was not under contract and never mentioned I had to return the modem. A few days after the cancellation on Jan 15 I received an email saying if I leased the modem I need to return it and that a prepaid label was attached to the email. There was no label attached. I disagreed that I leased the modem but could not find proof in my files. I contacted them again to confirm whether or not I leased the modem and it again took 3 attempts to reach the correct person even though they provided a link in the email to assist me with any questions. I decided to use the chat feature so I could record the conversation. After many attempts to get the person to tell me whether I leased or not I got angry and said to send the label. The customer service person said it would take 10-20 days to receive the label from Denver to Louisville CO. He then decided to right a negative comment on a social website which I was alerted immediately. I decided to return them modem with proof of delivery and signature at my own expense so no further charges could be assessed to me. After reviewing their code of conduct and business practices I found on their website I contacted the board of directors (3 different departments) and sent an email explaining what went wrong. I received a phone call back today and was informed I would be receiving another bill for $140 for canceling my service. Everytime I speak to them they are not truthful and they hang up on me and I wait forever to reach the right people even though they provide contact info I am transferred multiple times to get to the correct person. I found a class action lawsuit against them for overfilling customers and I am waiting to see if I can join the lawsuit. You must investigate this bad business practice and please protect consumers agains their unlawful practices. They are currently offering new customers price for life but for old customers 30 yrs they rip off and treat unprofessionally. This can not be legal.

Hello. I've been a customer of Century Link since 2012 and during this time I've experienced nothing but problems with not only inconsistent internet and wireless cable service but also as lack of professional and competent customer service. Often times when there has been technical issues with getting or staying connected wirelessly, I've had to call your customer service department in order to get it resolved. In doing so, almost every time I've called, I've been placed on extremely extended hold times, as well as transferred to inappropriate departments. There have been other times where I've had to go without service for several months because of technical issues that your technicians failed to get addressed - to the point where my college education had to be put on hold since most of my classes were online. These consistent technical issues has also caused serious disruption in the lives of my children, where they have needed online service to complete their school work as well. These situations have happened so frequently, I find it dreadful to pick up the phone again and call them to resolve yet another issue. There has been so much inconsistency with Century Link's service, that I've had to sell my television - since at one point I thought my T.V. was broken which a century link technician thought sp too - only to learn later that the T.V. was actually working fine.
At that point I had to go without a T.V. for several months. I then returned several cable boxes, routers, and remote controls to your local office in Glendale, Arizona 85308 where they had mentioned we would receive a pretty large credit on our bill. During this time without a T.V., I have pursued wireless service since then and was just recently given an old T.V. by a family member, and when we called to schedule service we were placed on very long hold times and continually transferred unnecessarily to inappropriate departments. We also made them aware of the returned equipment, and provided the tracking number from the store, where they were unable to find the returned equipment (again, despite the *** tracking number we provided to them that the Century Link store gave us)
Hence we did manage to get an appointment for scheduled which was supposed to be for today 1/27/2018 between 8am-12pm. to restore wireless cable on my T. V.
However, that didn't happen either as I waited today until 12:15pm where your technician did not show or call. I did not bother to call you due to the several times these instances such as these have occurred. My Mother was present with me when we made this appointment, in fact she was on the phone too, and have made her aware of the no show/no call so she will be calling you today to find out what happened again.
Because these situations have continued for many years now, it has caused some serious problems in other matters of my life which has caused anxiety and emotional unrest. It has furthered delayed getting other daily matters resolved as well. I thought the Revdex.com should be aware of these continual issues. This is a concern and has been for along time. I have written a complaint letter directly to Century Link's management a few years ago regarding these same concerns, where I received no response or an ability to speak with someone to ensure this could get and be resolved properly and professionally. And since then, the problems have continued. I feel that this is unacceptable, and it appears as if there is clearly something wrong with the level of professionalism and competency of Century Link's employees. I am in a position where I am unable to even afford cable as my family assists with these expenses. If I were in a financial position to decline service all together I would, and seek another internet/cable provider. Unfortunately, because of this I am not at liberty to make these decisions. I am unsure what else to do other than make you aware of these negative experiences I have had with Century Link for far too long.

Contracted with Centurylink for Prism TV and Internet service. The service dropped intermittently several times a day. Worked with their help desk at least 5 days in a row. They sent a tech. to "fix" the DSL lines and sent a new modem. Still had the same issues. Called to cancel my service two weeks after starting the contract and was informed I will be charged an early termination fee of $280. I argued that the service was never satisfactory and they should waive the fee. They refused.

This all started in December 2017. I order internet service on the 17th of December. This service, per the company representative I spoke to was supposed to be started on the 3rd of January. I understood the delay due to the holidays and tried to cut them some slack. The 3rd of January comes and I still haven’t received my “self installation” kit (that includes a WiFi box) or any phone calls from the company regarding anyone coming out to set up my internet. I called January 3rd, to find out that my service was now postponed to January 23rd, with no updates on the mater. Also, I had found out, because I called them, that my WiFi self installation kit was not even shipped yet. I spoke to a supervisor, and he apologized but ‘there was nothing he could do’. I decided to try to go with a different company. That company feel through after I had placed an order with them, because they did not ‘cover my area’. So my boyfriend, unwillingly has to go through century link again- they are the only provider in our area. He ordered service January 8th, and they stated that they couldn’t provide a tech to service us until FEBUARY 8th. Yesterday, January 24 he called up to see if there was any way they could fit us in. The lady said she could, that a tech would be at our house from 10-2. It is now 330 and still no tech, no curiosity call. Nothing. This company’s customer service is terrible. No one knows anything that is going on. And the people on the phone are rude. If there was any other provider in our area, I would drop this company in the blink of an eye. Would never recommended them to anyone.

Continuous problems over the years. I have no other choice in service provider for my area.
It takes multiple hours with multiple phone calls to even try to get billing issues (over charging) fixed.
Customer service transfers you constantly, calls dropped, no call backs, Told I cant speak with a supervisor or even another team member. Also told I should just lick my wounds and pay the bill!
I had to call 7 times to get the last issue fixed and I am still not sure its fixed.

I selected to upgrade my internet service which required a tech to come out. We scheduled the appointment and was told the tech would arrive between 1 and 5 pm 01/24/18. The Tech arrived at noon, when I called in to complain I was told that the appointments are between 8 am and 5 pm so the appointment was rescheduled for today 01/35/18. Someone was home all day and the tech never showed. We called again to complain and had to reschedule again for 01/29/18 which we will not be able to be home between 8am and 5 pm. They gave us a 60 dollar credit on our account to cover the fee but I don't feel that is acceptable. The issue of misinformation being given has been ongoing and I feel my rescheduled appointment due to misinformation should have taken priority.

I cancelled my account with centurylink on 12/17/17. This was the last day of the billing cycle, and since I prepay, I was paid in full upon cancellation. (I was forced to cancel since they cannot provide internet to the new location we moved to). In December, I received a bill for $53.11 for the billing cycle of 12/16/17-1/16/17. I called and spoke with numerous people, and finally the charge was reveresed, since my account was indeed closed. Then on 1/16/18, Centurylink autodebited my account, even though I had cancelled autopayback in December for $49.15. I called again speaking with numerous people for well over 45 minutes, but finally they credited me back the $49.15. Then on 1/24/18, I received another bill for $49.15 due on 2/7/18. This is just weeks after the last bill was allegedly due. Now mind you I have not had internet service with centurylink since mid-December, yet they keep on charging me. Each time I have to call, (it takes a minimum of 35 min) I beg them to please delete my information and fix the problem. While I have come to a resolution at the end of each call, I shouldn’t have to keep calling a company that I do not owe money to just to have them credit my account that is closed! My account was always in good standing with centurylink. The amount they were charging me I never ever paid for internet service. It’s an amount created from nowhere. Not to mention during the last call today, 1/25/18, the rep said that the account states it’s headed to collections already even though there were numerous notes in my file stating that I really do not owe them anything. Hopefully I won’t have to continue calling, but I will do what I have to to avoid not only collections, but paying for something I do not owe! .