Lumen Technologies Reviews (%countItem)
Lumen Technologies Rating
Address: 930 15th St Fl 11, Denver, Colorado, United States, 80202-2932
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Took 10 days and hours of promises on their part to restore Internet and phone services after vacation hold.
We were left with no service up here for all that time.
What poor service.
I cannot say enough negative things about century link...and they have a monopoly in the area...so they donj't really care.
No star here!
I have had Centurylink for years. If I had other options for internet I would take them. There is a bad line between me and the hub down the road according to the techs. Every time the ground gets wet I have issues. They have changed my line several times and I continue to have problems. If you have other internet options I would suggest you use them because if you don't have high blood pressure now you will if you use them.
not only the original customer service rep was rude and instead of solving the issue kept threatening me but the supervisor that took the call was even more hostel. I will never ever deal with them again. I will tell everyone I know that their customer service is beyond unacceptable. I would rather pay more and go somewhere else. I hope they will pull the call I made on 1/22/18 at 10:09:15 am (32 min long). Please listen to how unprofessional you guys are. That's all I can say....
CenturyLink appreciates Ms. giving us the opportunity to review our handling of her account. I would like to apologize for the less than exemplary service that she recently received from CenturyLink representatives. At CenturyLink, we strive to provide outstanding customer service. Her comments are appreciated and, to improve customer service, have been investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well.
I reviewed the interaction Ms. had with CenturyLink on 01/22/2018. During this call, she spoke to an agent and a supervisor. I would like to apologize for the poor customer service she received during this contact. This is not the experience we want any of our customers to have. Feedback has been provided to the supervisors of both employees she spoke with and will be address internally.
CenturyLink apologizes for any inconvenience or frustration this issue may have caused Ms..
Amber
CenturyLink Customer Advocacy GroupTell us why here...
CenturyLink early termination fee is borderline predatory and the disclosure of this fee to clients prior to signing up is non-existent. When I contacted them to try and terminate my contract 3 months early, I was advised and further threatened that not only am I required to pay the entire amount remaining on my agreement, that they will also bill me for the entire 9 months of "discounts" I have received.
This is a predatory company which fails to properly disclose such fees to clients when they sign up or "agree" to their service.
CenturyLink appreciates Mr. giving us the opportunity to review the handling of his account. At CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.
Upon review,
I verified Mr. contacted CenturyLink on 04/10/2017 and requested a new promotion. The promotion added was a one year contract and was listed on his statement each month. I was able to review the call from that date and verify that Mr. was not advised of the early termination fee associated with this promotion. Based off of my findings, I have issued a disconnect order, waiving the termination fee, due on 01/31/2018 per Mr.’s request.
Mr.. *** is leasing a CenturyLink modem therefore, I have sent a prepaid UPS label to his address. He will want to save the customer portion of the label with the tracking number for his records. It is important to return the modem within the first 30 days after service disconnection, as we will be bill an unreturned modem fee of $99 on his final billing statement.
CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr..
***
CenturyLink Customer Advocacy Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have had service with Centurylink for the past 10 years and anytime it rains or snows or have high winds we have problem with our systems. We are not able to complete calls or use our internet. Each time that we have the problem of not being able to use the phone lines we call to report it and we get the same information that we will not have the problem again. But yet we are being charged the same services that we are not able to use.
CenturyLink appreciates Mrs. giving us the opportunity to review the handling of her account. At CenturyLink we strive to provide outstanding customer service and her comments are appreciated plus utilized to enhance our training.
Mrs. has reported there have been multiple occasions where she has experienced issues with her service reliability and function, most notably during weather occurances. In attempts to resolve this continued issue, I dispatched multiple technicians to ensure all aspects of her service were reviewed. A technician that specializes in line repair, inspected her lines, a broadband technician inspected her internet connections and lastly a technician that is experienced in chronic repair issues, reviewed all aspects of her service. The last technician was dispatched on 01/24/2018, he completed the final repairs to her service. He is confident the repairs made will resolve the issues she has experienced.I have issued a credit of $100 on Mrs.’s account.
CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mrs..AmberCenturyLink Customer Advocacy Group
Tell us why here...
century link was supposed to hook up high speed internet from main line to outside the house on January 4 th. They called to reschedule it for January 12. They never came to hook it up so I called them that evening and they said they would be out on January 16. They came on the 16th they came but the technician had to call his supervisor because he didn't know how to run the line. He left and they never contacted me about it and they never came back since. I called them 2 days later to see what was going on and they scheduled it for January 18. The tech never came, so I called them that evening to see where he was at they said he tried calling me but I never received a call. The tech reschuled it for January 29th. I said that was too long of a wait and needed it done asap so they changed that date for January 19. They have been putting it off; they won't tell me why the tech won't come. It's going on 4 weeks since I've signed up with them and still have no internet
CenturyLink appreciates Mr. giving us the opportunity to review the handling of his account. At CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.
Upon review,
I verified Mr. placed an order for CenturyLink high speed internet service on 01/02/2018. Unfortunately, his order is delayed. Our technician has made contact with Mr. and provided him with information regarding the delay. The technician will be in contact with updates when they are available.
CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr..
Amber
CenturyLink Customer Advocacy Group
Tell us why here...
I am being charged $270 for services I’m not suited g and have cancelled. The reason for my cancellation was because I was lied too regarding the cost of this service. The initial representative advised about bundling and it would be cheaper for both services. I was also told I would receive high speed internet. When I was receiving less than 60% of what I was promised. I called to disconnect my services because I was no longer satisfied with my services or customer service experience. A month after I cancelled my services I received an email saying my bill was ready to view! I was charged an additional month after saying I wanted to cancel my services!!! I called yet again where the rep said on file it said I called about technical issues but didn’t state I wanted to cancel my services I became very upset. She then explained that I would pay $200 in cancellation fees for very poor service! I’m not happy with how terribly slow my internet was and wouldn’t work most of the time. Another concern was the promotion promised a $50 *** when you bundled that was promised to me but I never received.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
The customers billing varied only slightly for a doubling of the speed. The cost was lower if you remove the late fee charged due to a check that did not clear in august.
The order to disconnect the service was back dated to reflect and effective bill date of December 6th, 2017; all charges past that date were negated.
I have adjusted the additional days (the 16th, through to the 5th of December) which comes to $37.08.
The early termination fee has also been negated for a total of $237.08.
The customer did not maintain the service long enough when accounting for the date services were active. Since the customer indicates services were to be terminated effective November 16th, 2017 the customer is no longer eligible for any *** rewards or gift card; you must maintain service to receive these which take up to 12 weeks to receive after the new service at the new location was initiated.
When the customer moved, the customer indicates the installation charge for the transfer of the much higher speed (this is only wired to the modem, not guaranteed on Wi-Fi) was not disclosed; this has already been adjusted.
This leaves a valid balance due of $33.59 which will not be adjusted.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
To Century Link & Office of the Attorney General Office of Washington State.
*** opened an account (phone and internet) with Century Link in early 2017 at ***.
I did not move into the building until August and these services were not used until August of 2017 where it was found that the service was far slower than promised. I attempted to contact the company by phone to cancel the service but when I called in I would be put on hold for an extended period of time. If and when a service representative got on the line I was either told I needed to talk to a business representative or a the cancelation department where I would be put back on hold for up to an hour or the line would disconnect and go dead. At that point I would need to start the process over. In other words they were making it impossible to cancel their service.
I contacted *** about setting up service and they came out they informed me that this was a common occurrence with Century link customers. The service technician told me I could keep the same number that I had with century link and that the service would terminate once *** literally took over the line. I continued to get bills from Century Link which I paid and wrote on the check “ CANCEL MY SERVICE”. They cashed my checks but continued to send bills. I have a bill where it shows where *** has taken over the new phone line and Century stopped charging me for that line BUT they continued to charge for the second line. Again I tried several times to contact Century Link to get them to cancel the second line which I was not using and had tried every way I could think of to halt service. They have finally stopped charging me for the service but they say there is an outstanding bill of $462.95 which they are threatening to send to collections if I do not pay. I cannot get anyone on the phone who can address this problem and I have been disconnected on multiple occasions. At this time I feel the only recourse I have is to not pay the bill which I feel I do not owe, and to contact the attorney general, Revdex.com and potentially small claims court. This is extremely poor business practice on the part of Century Link and feels a lot like extortion. I would love to talk to someone at Century Link who actually has some power to address this issue but until that time I will not be paying this bill.
Sincerely,
Bob Kramer
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
Just prior to this reply, the customer per his duplicate complaint to the Washington State Attorney General’s office was provided with the following response:
“The customer requested a business landline and 7M internet service on 01/31/17. The services were installed on February 2, 2017. The customer agreed to a two-year commitment in exchange for discounted services. On August 23, 2017, CenturyLink received a port request (PON *** with a due date of 09/01/17). Since the porting request gave no instructions for high-speed internet (HSI), CenturyLink continued to provide HSI service under a new account number, ***. CenturyLink sent a letter to *** regarding the changes. CenturyLink continued to provide the internet services until November 27, 2017, when the services were disconnected for non-payment. According to the account notes, on October 2, 2017, CenturyLink had received a handwritten note on the customer's check requesting to cancel the service. It is important to note that these checks are not manually handled. To ensure the services were canceled timely, the customer should have called in to cancel the service. As a courtesy, CenturyLink has agreed to adjust all associated internet charges back to the date the port out request completed – September 1, 2017. A total credit of $283.67 has been applied to the account. The remaining balance of $179.28 remains due for the customer not meeting the term commitment. “
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
I am being billed by Century Link for services I NEVER ASKED FOR. Last year in January 2017 my family and I moved from Emmet, ID where we did have services with Century Link, about 30 days before we moved I notified Century Link of the move and I cancelled the services in January 2017. In September of 2017 I received a bill from Century Link stating that they provided services for the old address of ***. I asked them why they are billing me because I DO NOT LIVE THERE. This bill that I did not ask services for, I CANCELLED SERVICES FOR BACK IN JANUARY 2017, they said they had to pay Direct Tv and now I have to pay them. They are still billing me and threatening to send me to collections. This was a big mess Direct Tv created and now because of their mess I am being billed. Direct Tv cleared the bill they had in my name for the *** address and apologized for the mess, I never had to pay them a thing they just said they were sorry for the whole mess, Century Link is still trying to make me pay for services at *** when I was not living there.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
I have reviewed the account and as of March 1st, 2018 the account has a zero balance.
When accounts are combined bill, DirecTV invoices CenturyLink 10 days prior to the CenturyLink charges going to print.
All credits or charges that remain after cancelation are directly related to the invoices that Centurylink gets from DirecTV Prior to the bill going to print.
Even if the cancelation was done late the invoiced charges whether billed and paid in advance by CenturyLink would still be valid whether CenturyLink sent the bill or DirecTV failed to Cancel the service and continued to Invoice the charges via CenturyLink who is only a third-party billing agent in this situation.
Charges for Any time that was beyond the date the customer moved that ware related to DirecTV are paid in advance and are owed to CenturyLink if Paid by CenturyLink to DirecTV.
I’m Showing all charges were negated effective February 3rd, 2018 and that an actual credit balance resulted except for a late fee which has already been adjusted.
Any DirecTV charges that the customer wants to dispute regardless of who sent the bill need to be addressed by DirecTV; Centurylink does not adjust DirecTV charges as it does not have access to DirecTV systems.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I would also like to request a letter from Century Link stating my balance is zero. I appreciate their explanation of how they bundle packages, although I did not a request for such a statement, they were in the wrong for what they did period.
Sincerely
I am paying centurylink for broadband internet (as stated on my bill) which the FCC defines as internet with speeds greater than 25mbps (use to be 10mbps) and I have never had internet speeds faster than 1.25mbps and frequently they are slower than 0.7mbps. I have called many times about this issue and am told that the internet I receive is capped by centurylink at 1.5mbps yet I still have to pay for “broadband” internet. Since centurylink is the only option for internet where I live there is no other alternative.
CenturyLink appreciates the opportunity to review Ms.’s account, ***. Our records indicate Ms. currently has 1.5 Mbps Internet speed at her premise. She is correctly billing for the 1.5Mbps speed, which is $54.95 before her promotional discount. Currently, 1.5Mbps is the fastest speed available at Ms.’s location. At this time, there is not a pending job for improvements in Ms.’s area but a job may be scheduled in the future.
Ms. is a valued customer and I regret we are unable to offer a faster Internet speed at this time.
***
CenturyLink Customer Advocacy
Complaint: ***
I am rejecting this response because: I may be paying for 1.5 mbps but I rarely get more than 0.6 mbps and I frequently don’t even have fast enough internet to run a speed test. I have called many times about this issue and no one seems to be able to fix it. And since the beginning of Jan. the internet has been going down daily, which I have also called about and no one seems to know why.
Sincerely
Per the Network Supervisor, a technician was dispatched on March 6, 2018. He repaired an issue with the drop at Ms.’s location and verified she was receiving her paid for 1.5Mbps speed. A credit for one month of service, $44.95, was applied to the account, in an effort to satisfy. CenturyLink regrets any inconvenience Ms. has experienced.
***
CenturyLink Customer Advocacy
I entered into an agreement with CenturyLink to provide data and phone services for my company *** in August of 2016. The agreement was for a fiber data connection and VOIP voice service. CenturyLink took many months to install the equipment finally installing on January of 2017. After installation I found that they had installed equipment to support land line telephones and not voip. I notified them of this and was told that they would come and change the equipment but I did not hear back from them after this. I sent several emails over the following months to several people in the company to find out about the status of the change but received little to no feedback and no action. After a month or two I just forgot out it. While the equipment was installed, we never used the voice or data services.
About 6 months later I received a bill from CenturyLink for approximately $4500. Upon calling their billing department I was told that this was a bill for 5 or 6 months of service. I stated that I had never received a bill prior and was informed that they had repressed my billing and had not sent me bills. At this time I immediately cancelled the service, uninstalled the equipment and returned to them.
In the last 6 months I have had multiple calls with many people in the organization requesting that the bill be zeroed out as they have undeniably failed to provide the service in any way and we have never used the service. I have been met with silence and non-action across the board other than repeated attempts to collect.
Our records indicate Mr. also submitted a complaint with the Federal Communications Commission (#***) and CO Public Utilities Commission (#***) regarding his concerns. The complaint is currently being reviewed and investigated for resolution. Once the investigation has been completed, the team managing the complaint will respond to the agency and the customer with the outcome of their findings and resolution.
Margaret
Customer Advocacy Group
My experience should be a negative with the overcharging , the lack of communication and the unwillingness to help , after I showed them how they been overcharging me on cable I tried to cancel. They are the worst, and I even sent an email to corporate who didn't bother to respond. I will be canceling them tomorrow and going to the local cable company , at least I know I could talk to somebody directly and not get the run around. The other day I spoke to 9 different people including the supervisor who had the *** to credit me 128 dollars for 16 months of overcharging me additional $60 a month. Their employees are not train properly , as I get conflicting stories or answers to my issue.
I signed up via the century link website and was told I would receive a 100 dollar prepaid gift card after successful enrollment. I have been paying my bill for around r or t months and have yet to receive my gift card. Calls to century link to help resolve this issue are unsuccessful!
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
The customer signed up online for a specific pre-paid program that has its own specific support line.
The number to dial for any issues with these pre-paid “CenturyLink Simple” accounts is 800-238-3705.
The number to call if they cannot assist with the rewards card offer is 866-344-7054. Agents at these numbers are designated to assist with these accounts specifically.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
I have called Century link multiple occasions in Dec 2017 and January 2018 to terminate my landline telephone at my residence. I instructed them I want internet services only. I continue to be billed and charged for landline telephone services and they refuse to refund my charges for services I have not used and they billed incorrectly. Received a letter 2/19/18 stating I order new landline services and this is my service plan. Exactly opposite of my instructions. I told them repeatedly to disconnect land line services. I do not want land line phone nor do I want to pay charges for a land line phone. After two months I am still being charged for what I have told them to discontinue. I was told that I had to pay a deposit to disconnect my services. I was told I had to pay my outstanding balance. I done that. Then I was told I had overpaid the account and would receive a $208 reimbursement by check. Instead of receiving a reimbursement I receive a service order reconnecting new land line service which I do not want and do not want to pay for.
CenturyLink appreciates Mr. giving us the opportunity to review our handling of his account, ***. I would like to apologize for the less than exemplary service that Mr. recently received from CenturyLink representatives. His comments are appreciated and, to improve customer service, will be investigated. Our representatives need to know the negative impact we have on customers when we fail to do our jobs well.
Our records indicate Mr. Home Phone was removed on January 26, 2018. A credit for $50 was issued and was reflected on the February 1, 2018 bill. An additional $50 credit was issued on February 15, 2018, in an effort to satisfy. This credit should be reflected on the March 1, 2018 bill.
Mr. is a valued customer and I apologize he was not treated in this manner. CenturyLink regrets any inconvenience Mr. has experienced.
Margaret
CenturyLink Customer Advocacy
I cancelled my service and they continue to bill me.
CenturyLink appreciates Mr. giving us the opportunity to review the handling of his account. At CenturyLink we strive to provide outstanding customer service and his comments are appreciated plus utilized to enhance our training.
Upon review,
I verified Mr. contacted CenturyLink on 01/09/2018 to disconnect his high speed internet service. The order was issued and due for 02/05/2018. I have changed the due date of his order to 01/22/2018 (the date I received his Revdex.com complaint). Our technical support shows the last date of usage on Mr.’s high speed internet was 01/06/2018. I have back dated his disconnection order to that 01/06/2018 in order to stop billing on that date.
CenturyLink apologizes for any inconvenience or frustration this issue may have caused Mr..
***
CenturyLink Customer Advocacy Group
WORST customer service I have ever experienced. SLOW, DISRESPECTFUL, HORRIBLE SERVICE, MONEY TAKERS. I WILL NEVER RECOMMEND CENTURY LINK TO ANYONE!!!!!!!!!!!
CenturyLink's customer service and tech support are extremely incompetent and lied to me on multiple occasions. I go to school online and had my internet crash during finals twice. Both times I was told it was the modem, the first time I bought a new modem and it was not the problem, the second time I was sent a new modem and "guaranteed" that it would fix the problem, it did not. After a tech was out to my home the first time I was informed another tech had disconnected my line because it was not labeled correctly, after I spent $200 on a new modem. I was even lied to when I cancelled being told my final balance included my cancellation fee, but got charged a separate cancellation fee afterward. My attempts to contact supervisors and be reimbursed in the past have not been taken seriously.
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
The customer of their own volition purchased a new modem outside the equipment offered from CenturyLink. The customer should return the modem to the retail establishment where it was purchased as CenturyLink will not reimburse the complainant for this item.
As for the early termination fee, the customer was very close to fulfilling this obligation when terminating the service so Centurylink has issued an adjustment for this fee in the amount of $59.90.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely,
Steve S
I received a centurylink bill for my Directv service.
In late Dec I contacted centurylink to have internet service install. However, after further consideration, I have decided to go with a different provider and went ahead and cancel the installation and returned my motem.
However, I received a separate bill in the mail from centurylink with no indication of billing date, no indication of what the charges are for, break down of charges. When I called into century link numerous time, nobody was able to tell me what the bill is for or who to speak to, and go hung up on numerous times.
after numerous attempts, I was finally told that the bill is for my directv account that has gone into collection! the Bill date is dated 1/2/18!!!!!! Also, when I attempt to get resolution on the payment that they are trying to collect, I got hung up on or nobody knows what to do. In addition to that, I have been a directv customer for 3 years, never have a late payment, received NO/ ZERO notice on where my bill has went, and when I called Century link they were not able to give me an answer WHY the bill has gone into collection, when my directv account is current.... PLEASE HELP
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this complaint.
At CenturyLink, we strive to provide outstanding customer service and feedback is appreciated and utilized to enhance our training.
All charges related to the purchase of CenturyLink services or equipment on account ending in *** have been adjusted as of January 23rd, 2018.
There was never a payment made towards this account and all charges negated.
Because the customer initially requested both DirecTV and Centurylink services, both orders were initiated.
Because the DirecTV installation completed prior to the CenturyLink order, the bill that is referred to in this complaint is a standalone first billing for DirecTV and is a valid bill for the initial DirecTV invoiced charges; it does not contain any Centurylink charges, only DirecTV.
These have already been paid to DirecTV on behalf of the customer as they would have been invoiced prior to the initial Centurylink charges that were subsequently canceled after the DirecTV installation and invoicing of said charges were received and paid to DirecTV on the customers behalf.
Since these have already been paid to DirecTV by CenturyLink, they cannot be adjusted.
The DirecTV account is only current because CenturyLink paid the initial charges which are reflected in the balance due of $67.43
The customer, to avoid further collection activity, will need to pay this amount to CenturyLink.
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely
Complaint: ***
I am rejecting this response because:
THIS SHOULD NOT HAVE EVER BEEN SENT TO COLLECTION I RECEIVED THE BILL IN JANUARY FOR DECEMBER'S PAYMENT.
AND I HAVE BEEN TRYING TO MAKE A PAYMENT EVER SINCE WITH NO SUCCESS.
IF I NEED TO PAY IT , I WILL HOW? AND ALSO I AM DISPUTING THE FACT THAT THE BILL WAS SENT TO COLLECTION!!!!!!!!! I SPOKE TO CENTURY LINK NUMEROUS TIMES, WITH NO SUCCESS ON PAYING THE ACCOUNT! I WILL CONTACT THE STATE ATTORNEY GENERAL IF THIS IS GOING TO NEGATIVELY AFFECT MY CREDIT OR IF IT WAS SENT TO COLLECTION DUE TO NO FAULT ON MY PART.
I HAVE EVIDENCE, OF ONLINE COMMUNIATION WITH CENTURY LINK, NUMEROUS CALLS MADE AND WAS NOT ABLE TO MAKE A PAYMENT, BECAUSE I WAS EITHER DISCONNECTED OR NOBODY KNOWS WHO TO TRANSFER ME TO.
DATE CONTACTED 1/16, 1/17 2/2, 1/12 ... ALL CONVERSATION WERE SAVED.
Sincerely
To whom it may concern:
CenturyLink appreciates the opportunity to review the issues or concerns regarding this rejection:
The customer can call in to the CenturyLink office and request the Credit Financial Services (CFS) department to make the payment, or directly to CFS at and input the numbers on the account only, not the J or the customer code at the end.
Select the correct prompts and they should be able to take the payment.
You can also pay the collection agency directly, either way the account will showed paid at that point and collections will cease.
These usually take some time before the agency will start to report to any of the credit bureaus but if the customer knows they have, the process as to have this removed is as follows:
Customer must mail a written statement (No Fax, Email, Phone calls) to:
Centurylink
***
***
Requirements of the letter are as follows:
1. Full Name of Customer
2. Date the inquiry was ran per their credit report (we need the exact date)
3. Statement requesting the removal of the inquiry
4. SSN (not required but helps quicken the process)
5. Current address
6. Signature and Date (this grants us permission to access the credit report)
CenturyLink acknowledges the customers concerns and apologizes for any issues or inconvenience that may have been experienced.
Sincerely
We have attempted to resolve this issue with Century Link since our bill went up in September 2017 from 127.98 to 185.35. When we called we were told that if we paid that bill our bill would go down to 103.00 for the next 24 months and we would be credited for the overpayment. The next month we received a bill for 181.05. We called again and were told that if we paid that bill our monthly bill would go down to 103.92 for 24 months and we would be credited for the overpayment. Our next bill was for 181.05, but did include a credit of 84.84. When we called Century Link we were told that there were no notes of any of our conversations in their computer, and there was no way they would give us a rate of 103.92.
We attempted to resolve this locally, but received no answers. We got a bill today for 168.13 plus it says our account is past due in the amount of 44.59 and that we are to pay 212.72.
We are being ripped off by Century Link, and told stories by their representatives to continue with their service. I have many hours of notes as well as confirmation numbers, names and employee ID numbers from the people who have been lying to us over these past months. Please help!
I have reviewed the complaint from *** regarding a bundle rate dispute. I reviewed the current pricing showing with discounts *** is being charged $65.00 for internet and $78.00 for Prism TV + taxes fees and surcharges. I don't show any other discounts available for the current bundled package. I would recommend *** call into our Retention department and see about converting to a new bundle package. I show we have price for life $45.00 month for 40 mbps internet available at his address. *** can also ask if there are any other Prism TV save offer discounts or if it's possible to change to our partner Direct TV for a lower monthly rate. Since I was unable to add any additional monthly discounts I didn't make any changes to the account. I did however give *** a $50.00 courtesy credit which has already posted to the account. I do show *** was given a $44.59 credit on his Feb. bill that was in dispute from the January bill. CenturyLink apologizes for the time and frustration this billing issue has caused.
Sincerely,
Mr.
Complaint: ***
I am rejecting this response because: The response from "Mr." (whomever that might be) does not even indicate what has previously occurred with respect to my bill. He indicated that we had a $44.59 credit on our last bill. In reality, we were charged an additional $44.59 as an adjustment to our January bill for a grand total of $212.72. We paid this amount because of the pending complaint with Revdex.com. Century Link then deducted that $44.59 which we were overcharged (from January) on our February bill. So in reality, nothing was done except to credit an overcharge for our last bill.
The suggestion that I should contact the "Retention department" is also not acceptable. I have spent countless hours both on hold and speaking with members of the Retention department. I was last quoted pricing by *** Employee ID #*** who assured me that our conversation would be indicated in the department's computer notes in the event my bill did not reflect our agreement. Again, I have specifically indicated my conversation with *** subsequent to that conversation, only to be told that there are no notes reflective of that conversation in the Century Link system. I believe that Century Link should tell me why it is incumbent upon me to once again attempt to contact their Retention department, wait on hold for an exorbitant amount of time, and then be told by a Century Link employee who can find no notes of any of my conversations over the past 4-5 months that "there's no way we can do anything like that".
I have had 2 separate conversations with two different members of the Century Link "Retention Department". The first being "***" who quoted me a monthly fee for my service of 102.91 (inclusive of all fees except taxes). He told me that he would place notes in the computer system reflective of this conversation.
When my next bill came, it did NOT show the agreed upon amounts so I called and spoke with "***" who said the best he could do would be a monthly fee of $103.92 (inclusive of all fees except taxes). He also told me that he would put notes in the Century Link system reflective of this conversation. When I explained that "***" had told me the same thing only to learn that there were no note, "***" gave me his employee number to "assure me" that I wouldn't have any more problems.
When my subsequent bill came and I called the Retention Department for the third time, not only was I told that there were no notes but the woman who I spoke with on the phone was so rude that I hung up and never bothered to get her name.
So, "Mr." suggestion that I contact the Retention department and speak with them yet again, and "oh by the way I'll make sure they get a $50 courtesy credit for the inconvenience" is unacceptable. If Century Link is refusing to do anything more that what "Mr." has suggested, I may have not choice but to take my complaints to the Consumer Fraud division of the Attorney General's office.
Once again, I have paid my most recent Century Link bill which contains the credit for a $44.59 OVERPAYMENT due to this ongoing dispute. I choose to take care of my obligations. Century Link should do the same.
Sincerely
I have reviewed the reply from *** regarding his billing dispute for internet and Prism TV bundled service. I do show we could lower ***'s internet bill by changing him to our price for life promotion from $65.00 to $40.00 + taxes fees and surcharges which would total around $55.00 month. The only way to lower the total monthly bill further would require programing changes to his current Prism TV service. I have noted the account for us to waive any early termination fees if *** decides to cancel our service due to the misquoted bundle price. If *** would like to keep our service and change to the price for life internet rate it can be done by me, our live chat help option *** or calling our Customer Care Department ***. CenturyLink apologizes for the time and frustration this dispute has caused.
Sincerely,
Mr.
In February of 2016 I closed my internet service account with Century Link due to them increasing my bill each month. When I called and closed the account the person I spoke with informed me that I must pay my account off in full in order for them to close my account and stop sending me bills. I did as they asked and confirmed that my account was officially closed, I would not longer receive bills. They confirmed this was true. Today, January 19, 2018, two years later, I receive a bill in the mail from *** Collection agency stating that I owe Century link $103.24. I called the collection agency and spoke to a person who was very ignorant to me. I hung up and called the local Century Link phone number. The customer service associate transferred me to their "billing department." From there on I was transferred 7 more times, and on the phone for a total of one hour and 56 minutes without my situation ever being resolved. Each person I was transferred to told me, "You need to talk to the billing department to dispute the claim, I'll transfer you." This event occurred 7 times. One agent told me they billed me in Jully of 2016 to which I was not even residing at the residence they state they were billing. I discussed with them that I had received even ONE bill from them before finding out they have fraudulently turned me into collections for a bill I DO NOT OWE.
I have reviewed the billing dispute complaint from *** on her closed account. *** states in her complaint that she requested her account closed in February 2016 The account was actually closed on 8/22/16. The notes show *** called in on 4/7/16 made a payment of $75.00 then on 06/18/16 made a payment of $168.70 to get the service restored from non payment. The balance due is for $103.24 for services received up to 8/22/2016 when the account was finally disconnected for non payment. I hope this timeline and explanation helps explain the balance due on this closed account.
Sincerely,
Mr.T