Lumen Technologies

CenturyLink and *** keep tossing Mr back between each other telling me that the other has to help me, nobody knows how to do their job in order to get any issues resolved. They refuse to refund me the money they charged and keep crediting my account, then recharging me and repeat the proces. I have,had it with their unbelievably poor service. This is abuse of their costomers. 300 dollars have now been stolen from me by this terrible company after broken promises and agreements.

Haven't upgraded in over 12 years, stuck at 1.5mbps at the same price as they offer for 40mbps. Rarely if ever do we actually get full 1.5mbps. They lie to keep us in contract claiming each year its planned to roll out soon. Few contracts ago guaranteeing by end of year or contract year we'd see 1gbps roll out. The next contract they said its delayed. Before signing up with this recent contract the story changed to 10mbps. Although better then what we have if thats all they plan to do after claims of 1gbps then its dangerously close to false advertising to sign contracts. Being only company besides satellite in our area it makes things worse when hazardous weather knocks our tvs signal out of wack. We've gone to unlimited data on our phones just so we can get off wifi.

Not sure if the guard armory or airport got it but a private line had our front yard dug up just to be laid and still nothing. Deceiving practices.

They disconnected my internet and locked me out of my email. I called and they said that I can’t start it back up wiith out a 100.00 deposit. My internet was not disconnected for me not paying my bill. I wanted to drop down to a lower package and they accidentally disconnected it per the person that I talked to at Centurytel. They are hold my emails hostage.

On 6 Dec 2017 I called the 800 number provided on my service request payment confirmation email. 800-238-3705 to my dismay, the call reached a 3-question survey that asked my age, then proceeded to ask questions about my
travel plans. On 7 Dec I called the same number only to hear "The number you have reached is not available in your calling area." How can that be? Today (8 Dec) I called and was again told the number is not in "your calling area."

I requested internet-only service; CenturyLink included a monthly modem lease ($10 per month). I did not request this additional $120 a year cost.

This lack of access to the my simple site (centurylink.com/mysimple) after my payment had been accepted (Payment Confirmation Number
SSN5) and an invalid customer service access phone number (provided on the set-up access in the upper-right corner of the page in 8-point font)
is a "bait and switch" in which I am being defrauded.

My name is Randy Bazile and I am a military veteran and small business owner in the city of Jacksonville, NC. I am customer with CenturyLink and use internet and phone services for both my business and residence. On 10 October 2017, I applied for VOIP services through CenturyLink for my newly opening business. I was told by CenturyLink that it would take approximately 15 days to have the VOIP system up and running. I explained that my business was scheduled to open on 27 November and I didn’t deem the 15 day system commission as an issue. On 27 November opening day, I was told that the VOIP system would not be installed until 11 Dec 17. As you can imagine this was very upsetting news! In addition to the disappointing news, I further learned that the VOIP office numbers provided by Century link were incorrect. Unfortunately, CenturyLink did not bring this mistake to my attention until after business cards and other marketing material with the incorrect numbers were processed for printing. The total cost spent on the materials with the wrong number embossed was $865.89. I’ve attached the email string (read below) with Mr. Lamar Dobbins, a CenturyLink employee providing my spouse with the incorrect phone numbers. As I stated before, CenturyLink later explained that the prefix 335 is not relevant to Jacksonville, NC and cannot be used. I’ve attached the invoices with the cost of materials and printing of the marketing products. I explained to CenturyLink that I can no longer use any of this material since it all displays the wrong phone numbers. As I am just starting this new business venture, I cannot afford to waste money on things that I cannot use. I've made several attempts to reach out to CenturyLink seeking reimbursement. The company has falsely promised me VOIP would only take 15 days and it has now been 2 months that I'm still awaiting services. In addition to that, they provided me with the incorrect phone numbers which were printed on $865.89 of business marketing material. I'm seeking a refund of $865.89. which they have denied. They are a multimillion dollar corporation, while I'm a small business owner, and they are refusing to reimburse me for their negligence. They've apologized and admitted to the mistake, but will not reimburse my funds spent. I have the proof; invoices and emails with the CenturyLink tech emailing me the wrong numbers and the company said it didn't care.

Bazile Enterprises LLC
Account # SSN

Sincerely,

Randy Bazile, Owner
461 Western Blvd.
Jacksonville, North Carolina
Express Employment Professionals
910-355-0060 (office)
559-816-3392 (mobile)

I will provide a short timeline of the debacle CenturyLink calls customer service.

1. Called on December 1 for bundled service and received a quote of $150/month
2. Made an afternoon appointment for the same day as the initial call was over 11/2 hours. Call was to take place at 2:30 pm.
3. Rep never called back
4. Waited until Sunday - no response from CenturyLink
5. Submitted complaint Sunday with promise of 24 hour turnaround
6. Email response was finally given on December 6.
7. Called on December 4 to give CenturyLink one more chance to earn my business
8. New representative insisted on new price - $21 higher/month, $252/year added
9. At my insistence, CenturyLink rep talked to manger then tried to get me to downsize my services to make the original quote.
10. When I asked the representative, "Mike," if his manager had told him to use this approach he sheepishly responded, yes.

I have never been exposed to such atrocious and dishonest business practices in my life. I recommend everyone to find another service provider because CenturyLink is not the solution.

I closed my account 4 months ago, sent in the modem and moved out of state. now I am being billed four months later for services I do not owe. I have called and emaild and am being scammed! we have a confirmation code for the closing of account

I have lived in the area with CenturyLink for about 5 years. They have been terrible this whole time! Not only do they never fix your problem but they always schedule appointments weeks out, but now I am sitting in my house for a 8-12 appointment slot to find out that they probably will now be able to get here until 8pm!!. I am paying for a service that I never get to use and for a terrible company. I CANNOT WAIT until more internet options comes to my area because I will switch without a second thought. I HATE CENTURYLINK!

ABSOLUTELY THE WORST CUSTOMER SERVICE EVER! RUDE UNHELPFUL PEOPLE EVERY TIME CALLED AND I WAS BOUNCED AROUND LITERALLY 7-10 TIMES EVERY TIME CALLED, WHICH UNFORTUNATELY WAS ALMOST MONTHLY TO GET BILLING CORRECTED. THEN WHEN CANCELLED NEVER CANCELLED CORRECTLY AND WAS OVERCHARGED AND STILL HAVEN'T RECIEVED BOXES TO RETURN 6 MONTHS LATER. HORRIBLE. WOULD NEVER RECOMMEND.

My internet service has been out for over 72 hours and I have been told that the issue should be fixed within 24 hours, everytime. Each time I call to get an update I am given different answers. Last night I was told that the system should be functional by morning, and then I am sent a text informing me that a repair tech should arrive 5 days later. No one is able to provide me with a detailed explanation as to what is wrong with the service, and I am paying for a service which is not being provided. No resolution offered, I'm told that there is nothing they can do?? I work remotely from home and am required to be connected to the internet. When I purchased the service, a tech came out to install within 48 hrs, I am unable to understand why a technical resolution is not possible within the same time frame. Instead, Centurylink can only assure me that they understand my frustration, they understand that the situation is unacceptable, but there is nothing they can do. In the interim, I have lost a service which I pay for, for over a week, with no repercussions to Centurylink

Century Link ran a credit inquiry under false representations by customer service rep *** for ***. I called Century for internet and was mislead by *** who ran my credit for ***. *** told me she was having issues with my address and would call me back in 30 minutes which never happened. I called back and was transferred from customer service reps until I spoke to supervisor Shiloh. I was on the phone with Shiloh for almost an hour if not longer who stated he had to transfer call to a "Customer Loyalty Department" which was not successful as I spoke to a Christine who ***ed me to call ***. I called *** and was told I had to call ***. This whole ordeal took 4 hrs and now I have to wait 30 days to have this inquiry removed from my credit. Horrible customer service. I will be looking elsewhere for internet service.

I have been a century link customer for 7 long years. my tv and internet service works well enough but; 1. their customer service should be reason enough for everyone to drop them,usually 1 hour or more to get any service complaint resolved. I was put on hold 2 times which resulted in being hung up on both times. the 3rd time I was put on hold for 15 minutes, which resulted in me giving up and hanging up.2. my bill has been increased every year. I started at about $120/month and my last bill was $252 for the same service. I have high speed internet and 3 HD tvs, no home phone. that's about $8.5/ day. good tv good programing nice dvr. you are fine unless you have to pay it and i'd rather take an *** whippin than call them. they also don't have to give you good service because they have the only game in town. you could switch to direct tv but the reason you never see a direct tv truck is century link does all of direct tv service and customer service. thanks to our local community leaders. as of today it looks like i'm complaint #12249.

I had ordered internet service for my parents at their home. Service scheduled for 12/1/ 17 was told to call that morning for a estimated time for the install. Call and guess what was told the install was not scheduled until 12/4/2017. Between 1 and 5. I call that morning they informed me the tech would be there around 10:25 am. I rush to get there for the set up. At 2 I called and say where is the tech. Complete run around they said the tech is running behind and he would definitely be there by 5 and he would call me when a half hour out! In call back at 4:30 of course angry, was told he would not be there that day they had a opening Thursday. They had no idea who the tech was or how to get a hold of him to see where he was. I was fed up with the runaround and cancelled my service. I have informed them that my time was valuable too and how rude it was not to even have the common courtesy to call and say they over booked for the day.

After being quoted a price three times on the phone when signing up of $69 a month my first bill was $180 and every bill after was around $140. I called monthly and was promised price drops that never happened. Finally one customer rep. was able to get the price lowered to around $89 monthly. This has since gone back up with different amounts and I get the run around when talking to them along with charges that make no sense. The options for internet in my area are either extremely expensive or extremely slow so I feel stuck trying to get this fixed.

Two salesmen come to my home and sold me a HSI Speed of 40 MGBS and I got installed a 20 MGBS. I called CenturyLink and gave them the service order number that shows a 40 MGBS of internet connection and they said it was only 20 MGBS and they can bumped me up to 40 MGBS if I just paid an additional $10 a month which it was not what I was sold from the beginning. Whatch out with their misleading sales pitch they do not follow what they sale you not even having a sales contract signed from the sales people.

For Account# ***. My issues with CenturyLink is that they are trying to charge me for a bill after it is already resolved and I have a letter stating that I have a $0.00 balance. I closed my account with a $0 balance back in March 2017. I do not know the exact date. CenturyLink never sent me a return label for the modem to return it so I forgot about it until 6/23/2017 when I got a bill for it. So I then inquired and they told me that my account was still active and that they never turned it off. They sent me a return label and I sent back my modem in July 2017. I have sent back my router in July 2017 after I received the box and everything. It was July 8th to be exact because I have it in my calendar as a reminder to put it in the drop box. I received a letter from CenturyLink stating that I owed a $0.00 balance and now all of a sudden I received 3 letters from CenturyLink stating that I now owe $198.60 all with different due dates. I will not be bullied or harassed by CenturyLink to pay something that is already resolved and having a letter by CenturyLink stating that I have a $0.00 balance.

2 years ago when I signed up with Century Link for Internet/WiFi service I was promised a monthly rate if $42.95 that will not increase. I asked the representative this question because I would NOT have signed up with Century Link if rejected monthly rate would change in the future.
But starting this month Century Link has doubled the charge for the same service.

Horrible customer service. Had 3 appointments to get a phone jack installed. Two of those appointments, I was at home from 8am-5pm for them to not show up. The last time, I called at 3:30pm and was told I was still on the schedule for 4pm and a technician should call. Then, I called back at 4:30pm because I had not heard from anyone and was told that a technician would call me. I spoke with the escalation department and was told if the technician wasn't already there, then he is not coming.

Absolutely abysmal company. Signed up for gigabit internet and barely get 5 mbps on a good day. Customer service just says they don't know what could be wrong and it's left at that. They get you with a year contract so they really aren't accountable to anyone. Do yourself a favor, avoid as much as Comcast.

Horrible service. Customer service reps rude. Unprofessional. Gave me the wrong number for financial support and hung up in my face. Poor internet and Wi-Fi connections. Incompetant staff. Dont even deserve one star