Lumen Technologies

For approximately 2 years, Century Link has been contacting me about a bill for not returning equipment. I have repeatedly proven to them that I did return the equipment by providing them with a photo of the mailing label when I sent the package in. I took the picture because my experience with Century Link as a customer was so abysmal that I assumed I might have trouble with closing out the account. I have been told multiple times that the situation was resolved, but I continue to get calls from credit collection agencies. My last encounter with Century Link directly was 5/18/18, and I was told that the situation was resolved, that it was a mistake on their part because somehow there were multiple account numbers, and I was given a reference number of ***. I was contacted again today, 6/7, at work, by another collection agency called EOSCCA. The person who called me was named Sylvia.

6/7/2018

Towards the end of March 2018, we placed a call with both Century link and Direct TV to cancel services due to constant issues with their billing. We were told we would have to wait 2-5 business days for the number to be ported over to the new account and to call back to cancel the service. We called back April 2nd to cancel the service since our new service was being installed on April 3rd. The service was supposed to be shut off on April 3rd per our request. CenturyLink sent a close out bill on April 6th pro rating the bill to reflect the shut off date of April 3rd. Then another revised bill was sent from CenturyLink on April 28th showing an additional 1.37 was owed for the period of March 20-April 19th. At the same time of the first close out bill from 4/6/18 Direct TV sent their own close out bill for what was owed to them for the pro-rated dates. This bill showed instead of the 199.61 that was originally billed we only owed 50.42 which was paid directly to Direct TV per their request on 5/7/18. To date we have placed several calls to both DIRECTV and CenturyLink to clear up the final amount still being charged from CenturyLink in the amount of 197.98. This amount was paid from CenturyLink to Direct TV in advance but still has not been paid back to CenturyLink which has caused the collections department to make harassing phone calls trying to collect on a debt that was already pro-rated per the correct dates and paid in full. I was told by CenturyLink in one of these phone calls that it was my responsibility to pay the bill anyways since CenturyLink had already paid it to Direct TV on my behalf. I have tried unsuccessfully several times to get the two companies to talk to resolve this billing miscommunication with no luck. I am constantly told to call both billing departments to clear this issue up and that the two companies cannot talk to each other. This is an internal billing issue that needs to be taken care of amongst the two companies. I have already paid my final balance in full. At this point Direct TV owes a payment back to CenturyLink for what was paid out on behalf of me prior to the pro-rated bill being sent.

Thank you for reporting this problem.

The letter outlined below was sent to Centurylink Billing on 5/10/2018.
--------------------------------------------------------------------------------...⇄ /> 5/10/18
To: CenturtyLink Billing

On 5-9-2017, I signed up for century link home internet service for $21.94/month for one year (Account # XXX *** XXX)
Here is example monthly bill that was paid in October 2017.
10/20/2017 $21.94 $21.94 $0.00 XXXXXXX Checking*** AutoPay

In November my bill was raised to $40.27 (see below).
11/20/2017 $40.27 $40.27 $0.00 XXXXXXX Checking*** AutoPay

I called CenturyLink November 27, 2017 and was told that I had been switched to receive paper billing. There is no basis for this. I did not request to receive paper billing or change my 1 year service agreement in any way. I received back credit on my bill and was told that my bill would go back to $21.94/month and that the paper billing would stop.

It did not. In January my bill went to $31.94/month and continued this way till I called April 27, 2018 and requested to cancel my century link home internet service cancel date 5-9-2018 one year after signing up. I was told that last portion of my bill would be prorated for the month of May.

I received the Century link bill May 6, 2018 for the period May 02 to Jun 02 2018 for the amount of $48.64. It was not prorated as I was told it would be on April 27 2018. I logged on May 7, 2018 and saw my account has been closed.

Century link has over charged my account by (31.94 - 21.94) 5 months = $50.00

I expect to be repaid for this amount.

Also Century link did not prorated my last bill which should be between May 2 to the May 6 (4days/31day) 31.94 = $4.12 for the month.

Enclosed is a check for prorated last month.
Signed ***
P.S. Do not attempt to withdraw any more money from my checking account ***
--------------------------------------------------------------------------------...⇄ /> My service was terminated on May 6, 2018.
Centurylink cashed the $4.12 check enclosed in the letter above on 5/16/2018.
Centurylink sent me a May 21 2018 bill that says I have a credit of $ -42.52 bill and they said they would send me a check for $42.52 with in 7 days.
Even though the 5/10/18 letter requests not to take any more money out of my checking account, Century link tried to withdraw $44.52 out of my checking (where they were blocked out).
Centurylink sent me a May 23, 2018 bill for 44.52 +$25 = $69.52 The 25$ is listed as a returned check charge (I did not send them a check) and told Centurylink not to withdraw any do money from checking.
I received a check today from Centurylink for 44.52 the same amount they tried to with draw out of checking.
I receive another 5/25/2018 bill indicating that if the $69.52 amount is not paid they may turn this issue over to a collection agency.

CenturyLink has over billed me numerous times in the last year (10$ a month for 5 months) and the last time not prorating my bill for the four days of use as they said they would over the phone. Instead tried to charge me $48.64 for four days of use.

Centurylink sent me a $42.52 check while trying to withdraw a simular amount out of checking and when they could not, charge my account 25$.

I do not think that I owe them any more money and am very unhappy with their monthly overcharging practices.

I live in an area where cell service is sketchy at best so I decided to see if I was able to get service through the CenturyLink website. I input my address and was told it qualified for a bundled package to include phone, internet and TV (through direct TV). I set up to have my service started on the 4th and my TV install done on the fifth. I received notice that a hit was made on my credit by them. I waited, spending an entire day off for the installation person or the router to arrive as previously indicated by the email response I received from CenturyLink. On the 6th I contacted CenturyLink via Chat line and in short was told that Service was not available at my address. Trying to inquire as to why the site said I do and now this person is telling me I don't was fruitless. The tech had no options for me other than to suggest I sign up for TV through Dish Network. I advise seeking alternate sources for a provider if possible.

Centurylink has the worst customer service and wireless internet service ever. There are several reasons I am giving them 1 star and I would give them zero stars if I could. I recently received a bill that stated I hadn't paid my previous month's bill. When I called to discuss the matter I was transferred several times and ultimately threatened by the woman that my service would be shut off if they did not receive payment. Fast forward 3 months after I provided them proof of payment from my bank. I never heard anything from anyone regarding the payment but they continued to charge me a $9 dollar plus tax late fee. I had to contact them each month to remove it but of course they only took the $9 dollars off and never the tax. When I sent a final email regarding the tax and again what the status of my payment was, the associate only replied to let me know that the payment had been taken care of and I should see it reflected on my next bill but didn't address my concern for having had to pay tax on the $9 late fees for 3 consecutive months. I'd also like to add that Centurylink sends their bills out and only allows a week or less turn around time for the customer to pay. I do all my bills online through my bank and Centurylink is the only company that takes at least 5 days to receive payment. I refuse to set up an autopay account with them based on the history I have had with them. Lastly, my internet stopped working recently. When I called the agent had very poor communication skills, did not appear to know what he was doing and was very very slow. It resulted in him needing to send a tech out but I will need to wait 5 days until I see someone! So ultimately we will have gone at least 7 days without internet which has caused me to lose a full day's worth of work, having to drive my daughter 20 miles to stay at her grandmother's so she could study for her finals (this requires the internet) and our family using up all our cellphone data due to not having internet. Unfortunately, we live in the country and our options for internet are limited. What I wouldn't give to get rid of Centurylink as they have cause me more stress and hardship over the years. I am absolutely disgusted with the poor service Centurylink provides their customers. They need to be shut down!!!

I mailed my payment to centurylink on 5-2-18 like I've done for years. But on the 10th of May all my checks cleared but the one to centurylink. I called centurylink and made a debit payment of 193.93 that they included a service charge on 5-11-18 to avoid penalty charges that started on the 10th of the month. I asked what would happen if the check shows up in the future and she said they would apply the check to the next month. I told her I could NOT afford that. I paid my bank 30.00 to stop payment on the check which apparently processed thru on the 19th of the month and now I've received notification that they have applied a returned check charge onto my account. I have called Centurylink regarding overcharging me in the past but they're getting worse for charges and the taxation is thru the roof. I don't why they call me a customer while they're reaming me.

CenturyLink Lie to me they say my Internet will be fast it is not fast I have ROKU that how I wacth my TV CenturyLink say I will have 1,000 Mbps Fast Streaming I keep calling them and keep telling them my Internet is sill slow they tell me this to bad.
I am going back to *** it cost litter more money I need my Internet.

My service was installed on May 3rd. The service never worked. A Century Link technician came out to the house to fix the service and failed to do so. Several attempts to contact Century Link's technical support have been made and we get referred to someone outside the USA and tells us everything is working fine. Even more contacts to Century Link have been made after that. On June 4th we had an appointment for a technician to come out to the house to address the issue and the technician never showed up. June 5th we received a voicemail saying the appointment was rescheduled. I am a Contractor in Afghanistan and my fiancee is a Kansas State employee. She has taken off work several times to address these service issues. When we contacted Century Link billing department for a refund of services they failed to provide we again get transferred to someone outside the USA. No attempts to fix the issue have been made and the bill keeps coming. Completely unacceptable!

I have had numerous customer service issues with Century Link witch lead me to cancel my service with them, they stated they would send me a sticker with their return address to send back the devices I had been renting but instead I received a bill charging me for the device. I called and they refused to help me, I asked to speak to a manager and I was placed on hold and still was not allowed to talk to a manager/supervisor, intend I was told that they would mail the return label and waive the fee. I received the label, mail the device back and I received another bill were they are charging me the fee for the device and are threatening me with sending me to collections if I do not pay, I called once again, the number in the letter they sent is not a good number as call only gets dropped, I got the customer service/billing phone number from their website and called, I have to repeat my information to include account number 5 times for them just to be able to find my account and they kept on asking for a pin # witch I can not remember, I asked if I can verify any other way and they said no, I asked to talked to a manger/supervisor but they refused claiming that I need to provide the pin number to talk to a supervisor/manager. The man I spoke with said his name was John, I called on 06/05/2018 at 12:00 pm Tucson, AZ time. The phone # provided in letter that would drop the calls was 844-212-0179 the phone # I found on their web was 877-837-5738

In Jan 2018 I was offered to have Century link as my internet provider and Direct TV for cable. Direct TV came out and installed the cable and I was given boxes to return my Century Link Prisim Equipment. The Equipment was returned the end of Jan beginning of Feb to a *** store. 5 Months later I get home and my cable and internet is turned off. I call Century link and speak to 30 different people over the course of 1.5 hours and then the call was disconnected. I followed this same process two more times. The issues has not been resolved and I have been a customer for 5 years and 11 months. Any time there was a change done the equipment was returned just like this last time. I wanted to cancel my services and after being on hold for 52 mins, the call was magically disconnected again. I'm so fed up with the rude and in considered practice that Century Link uses. Ya'll sent me out the prepaid labels but you don't have the tracking number? That makes no sense at all. Please cancel my service and credit my account for the equipment that I have already retured because there is nothing in this world that would make me come back to your services.

I have had multiple problems with Centurylink. I was a customer by necessity when they were the only ISP available in my area. I moved on May 20 and requested to have service changed on May 23. Nobody showed up or contacted me when they were supposed to come set me up. After 5 phone calls to try to correct the problem - where I was given different answers from every single person - and a conversation on Twitter with Alex and @centurylinkhelp I was told if I did not have service by May 29 at 8 am I would get a credit back to May 23. I did not have service and in fact did not get a response during that time, despite being told I would. Later I was told it was because of the Memorial Day holiday. Why they would promise something when nobody was going to be working I will never understand.

I have requested to cancel my service 3 times because of the lack of information received from their staff and the fact that I was still without service and was unable to work because of it.. I received a bill that I would be charged on the 15th of this month, besides being told my service was cancelled back to May 23. Despite calls on May 29 where I was told my service was cancelled as of May 23 because that was when the service I was supposed to get should have began, and another call on June 1 where I was told it wasn't cancelled on May 29 as I had been told, but it would be cancelled and backdated to May 23. I received a bill for service saying that I would have $203 taken out of my bank account on June 15. The bill was dated June 3. I called to ask why I received the bill and was told my account was active. The representative I spoke with said there were no notes in my account saying that service was cancelled. I requested to have my calls pulled and speak with somebody who listened to the calls and heard their staff tell me it was cancelled on the 2 previous calls and also hear the information they said about how to return my modem and not get charged for it - which was incorrect information. The person said all calls would be pulled. When I reviewed the dates of the calls, they only had one date pulled. I was told there is nobody I can speak to who can review the calls and should expect a call in 30 days. There was no number to call, aside from the one I have called every single time, if I do not hear back from them. I asked for a supervisor who said the person had submitted all of my information and I would get a call back. When I reviewed the information with her she did not have the correct information. I do not trust that I will receive a call, that I will not get any future bills, that I will not be charged for the modem or that I will not be charged for the days that they said I would not be charged for.

Simply trying to upgrade from 25Mb to 40Mb has resulted in me having to call nearly 10 times and speak with over 20 different reps. I've been lied to, provided misinformation and had two tech appointments scheduled in which I received no call and no one showed. Customer service doesn't care at all that I've waited around for 2 days and wants to schedule a third time. Get told by one person I can't get 40Mb, by another that I can and they put through the order. I have a neighbor with the speed already, for what it's worth they went through the same customer service and misinformation issues, told 40Mb wasn't possible but they were persistent and finally got it connected.

May 29, 18 ordered an upgrade to my internet speed. Order was taken Samantha customer rep at CenturyLink. I had great difficulty understanding her accent. After struggling through questions, I got an appointment for June 1,18 after 3:30pm for the installation. I waited until 6pm. The installer never came.
I called CenturyLink & talked to Michael. He told me Samantha never activated my order #***.
He placed a new order for the installation on June 4, 18 from 12p to 6pm. New order# ***. At my request, he waived the $60 installation fee.
On June 4, 18 I waited at home 12pm- 6pm. No one from CenturyLink came to my house, or called me.
I contacted CenturyLink & talked to Brian. He said the installer came by at 5:30pm, and tried calling my phone. I was home all afternoon, no one came by. Everytime I have called CenturyLink, the customer rep. asked for my current phone number. Yet the phone number the installer tried calling on Monday to contact me was disconnected 10 years ago.
I directed Brian to cancel my order. He confirmed that the order was canceled.
On June 5, 18, I attempted to find other internet providers in my area. Since CenturyLink has a monopoly, I was forced to continue my service with them.
On June 5, 18 I contacted CenturyLink to reopen my work order. Customer rep. Lacey told me that my order had completed.
I asked to speak to her supervisor. Supervisor Ben listened to my situation, but was unapologetic. He tried to tell my order was complete, and the installer had done the work at street side. I told Ben that was impossible, because I also bought a high speed modem to be installed.
Ben simply told me that I needed to
Open a new order, and transfered me customer rep Sherry. She made a new order #***, and set the appointment for June 7.
Overall, l found CenturyLink unconcerned about me as a customer for many years. If I could get internet service any where else, I would.

I’ve had nothing but problems and issues with Century Link since I moved to Centennial first my house now my condo I’m a regular customer but the issues at hand right now stem from four 1118 forward at which point for two months or more my Internet was not connecting it kept giving me errors for connectivity. I kept blaming *** for the problem it was not *** was good old Century Link I’ve had a little bit of luck talking to Some of the people in the Internet in regards to this day I’m 411/18 and Dave thenLater in the day Helen would advised me I needed a new modem. I could go to 9370 South Colorado Blvd. and pick it up phone number *** which I did talk to Amy there Helen also sent me one to my home which took several days to get here it was returned immediately with a note on the door not to leave it. i’m not sure of the date I talk to Sunny it was in this time. He advised me to get the higher speed Internet as I was changing to the new contract he Deavor did specifically tell me I was give me charged $150 for modem. On 4/17/18 I talk to Dustin and tech-support and he was helpful. I have the date as April 9, 2018. When I called and talk to a representative named Jack he stated at that time I was not being charge for any modems he gave his employee ID as *** and said he couldn’t give me Sonny’s ID. Apparently good all jacked lied because there’s a story gets better I was told they don’t have employee IDs such is the above. It’s not it’s not unusual for Century Link to pull a fast one and lie to you I can name off numerous numerous times it has happened to me and their credibility with me sucks because of this. Tween all this happening I’ve had trouble with my phone again and that issue seems to be temporarily or permanently resolved who knows have to call once month for repairs on my phone line of ***. I received my bill for me in the amount of $285.72. I talked to Brandon employee *** and after not coming to a resolution with him on the modem I asked

Recently moved into my new residence on Saturday May 26th 2018, requested internet to be obtained the following Thursday May 31st. CenturyLnk failed to give me internet, even after they said in my email that my internet should be on no later than Thursday May 31st at 7pm. I didn't get any notification stating CenturyLink had attempted to reach out to me at my residence. I called CenturyLink the next day, spoke with a rep named Mike for over an hour, he reassured me that CenturyLink's Tech would be out on Saturday to get my internet working. Mike reassured me time and time again that's when the tech would be at my residence. Sure enough, Century Link still failed to show up - I even called them during the day and spoke with a Supervisor and was told they would be there from 5-7pm, and of course they still never showed up. I should NOT have to wait this long for internet.

I cancelled my service with Century Link/Direct TV on 3/21/18, I had just paid a bill with a service cycle of 3/19 to 4/18 for $214.27. I was asked to cancel services separately that even though I received one bill Direct TV and Century Link were two different entities that share a billing bundle. I realized that I cancelled my service in-between a billing cycle and that I would likely be receiving some sort of credit.
I received a $72.22 refund in the form of a CREDIT CARD from Direct TV due to early cancellation, however I received a collection letter and a bill from Century Link for $122.98 as a final bill. How is it that I owe them money for services that extend to April when I cancelled my service in March. I have been threatened with being sent to collections.
I contacted century link three times, first time I was told to wait for final Statement which I received a statement in April asking me to pay $122.98 by April 15 which included a credit of -$91.29 ????? my service was closed during an active paid period.
I have since called Century Link Twice once on April 11, 2018 I spoke with a Julie and again on June 4th I spoke with a Samantha who proceeded to ask me for my last four of social and stated she would not speak with me if I did not provide, she also was more interested in getting information about my employment and then a Chuck in accounting after receiving a collections letter. I was told by Chuck that they had over payed Direct TV and that was why I received a Credit Card refund from Direct TV and that I still owed Century Link even though I had no knowledge of how a bundled combined payment is distributed internally at Century Link.
I have good credit and do not want to jeopardize it, I told chuck that I would send the amount being billed and that I would be contacting BB, I also informed them that I was recording our conversation as I have the legal right to do so in the state of Arizona. I have not been given proper documentation or an explanation as to why I owe century link this money.
I don't know if I was in arrears to this company why they are sending me marketing pieces asking me to return to their service.
These type of business practices and poor customer service training is why so many American's distrust big business.
I don't believe I owe Century Link any money, however I do not want to ruin my

First, here is a timeline of the issues I've dealt with at this point:

- Ordered CenturyLink Service on May 10, 2018 for service to be installed on May 14, 2018. (see email_1.pdf for confirmation)

- May 14, 2018 came and no installation happened; no call, no show. Called support center and they said the date has been moved to May 31, 2018 and someone should have called. Did not receive any notification of this until support call was placed.

- May 31, 2018 came and again no installation took place; no call, no show once again. Called the support center (which was great help by the way) and they said an engineer will need to install a splitter on a node and I should of been notified before the date. I was never notified of this update. Customer Service Supervisor said I should hear an update on Friday, June 1, 2018 about the new installation date/equipment upgrade. Said it may take up to two weeks max for service to be activated, but expect a call to confirm.

- June 1, 2018 no call about where we stand for installation.

Now that I've given the background on the situation, here are a few questions I have about this entire process.

1. If the service was ordered on May 10 and expected to be installed on May 14, why would not the proper upgrades and equipment be in place or go through the process to keep on task with the May 31 installation date?

2. Why did I have to call the support center two different times and escalate the issue to supervisors who are also limited on what they can find as for information about this case? I never was contacted about the status of the order and the supervisors had to call the delayed order number to get an update on their end.

3. Since I'm going to be a few weeks (again) without service, are all customers in my area going to be without or is it just my address? If so, why?

This entire process has been a huge inconvenience for me as I do work from home 60% of the time. My job relies on having internet access and I've had to make special accommodations to be able to work remotely (phone tethering, Starbucks, friends, etc. )

Account#: ***

To Whom It May Concern:

This correspondence is regarding the poor treatment and resolution received.

On Wednesday, May 30, 2018, I spoke with a representative who placed an order #*** to replace a modem. Unfortunately, I do not have the name of this particular individual; however, your records should reflect the representative by the date listed above. The representative explained that the modem was too late to receive the next day, (Thursday, May 31, 2018) but stated that it would definitely arrive on Friday, June 1, 2018. Imagine my dismay when it was not delivered on Friday, June 1, 2018.
On Monday, June 4, 2018, at approximately, 9:45am, I contacted CenturyLink to inquire on the status of the modem. Unfortunately, I do not have the name of this particular individual either; however, your records should also reflect the representative by the time listed above. The representative provided me with the tracking information *** with UPS and informed that UPS had problems with the delivery address. I informed the representative that the footage of our security camera did not reflect any packages/service people at our door on Friday. I reiterated that there was no delivery made on Friday. When I probed as to what kind of delivery problems, he informed that CenturyLink would not handle any responsibility with regards to delivery, or errors that UPS may have experienced, and redirected me to contact UPS at 1-800-742-5877. I explained that I was reviewing the tracking number as we were speaking, and nothing reflected on the UPS web site that there was an issue, and that it was loaded on their Delivery Vehicle on Saturday, June 2, 2018, and Out for Delivery Today, by end of today (Monday, June 4, 2018). He again, redirected me to contact UPS.
I contacted UPS and spoke with their representative Sarah. She informed me that the address was manually entered by CenturyLink, and that UPS had not made an attempt to make any deliveries, and would not, until today (Monday, June 4, 2018) just as reflected on their web site. I asked to speak to her manager, as CenturyLink had informed me otherwise. Afterall, if there was some kind of problem locating my address, I wanted to make sure that UPS updated their records as a result of my phone call, to ensure no future delays would occur. Sarah transferred me to her manager, Steve, who assured me there was no problem. He reaffirmed Sarah’s review of the matter, no errors occurred, and that the address information was entered manually by CenturyLink and never changed by UPS. He confirmed that delivery was not set for prior to today, Monday, June 4, 2018.
If you genuinely care about your customers, by now you could relate to the treatment received thus far, which is that two of your representatives misrepresented your company, and lied to me. But wait, it doesn’t get any better, as I made an attempt to get a resolution.
I contacted CenturyLink after speaking with UPS. I received Josh, who then transferred me to Chris, ID #***, in the Solutions Escalation Team. I requested a manager, and he stated that the manager was too busy managing people. ????????? He did everything but diffused the situation. He stated he needed to know that matter, to see how he could help. I informed him I had 2 representatives who have lied to me, and requested a manager as I have been bounced around and wanted resolution immediately. As I attempted to further share my experience, he continued to loudly speak over me. After I screamed over his tone, that was not a way to speak to an irate customer and provided feedback of how he should speak to a customer service, and his approach didn’t make my initial matter any better. Then he paused for about 7-10 seconds, presumably to wait for me to finish, but with a 7-10 second pause? Do the math yourself…role-play, and count out 7-10 seconds. You only upset the customer even more and at this point, I was even angrier, which is what precipitated this correspondence.
You have individuals within your company who have demonstrated they have not been trained properly to resolve irate customer matters, whose ego had the best of him. Furthermore, they do not provide accurate information to the customer, which in turn is a lie to the customer.
From your end, I can imagine your time is very valuable, nonetheless your time would be better spent than reading this; however, in the eyes of your customer, someone who is contributing to your paycheck, you are at the cost of doing business. I am your customer for almost the past decade, with no requests for rate reductions/negotiations, and I just ordered a modem with a value of $100.
By the time you receive my correspondence, the modem should have been delivered. Now it is your turn to demonstrate how you would resolve this experience that began on May 30, 2018.
What is my business worth to you?

I attempted to transfer services from one address to another, I had been a customer for over a year at this point and was set up on Auto Pay (acct # ***). When I moved I learned that the service was not going to be sufficient so I called to cancel on April 25th, 2018 and was sent a confirmation email from Century Link on April 25th to cancel services, I have an email sent by Century Link to my email confirming cancellation, however this email states the cancellation was for acct #!!!!. When I log into Century Link *** shows and did show 'temporarily unavailable', it has been this way for months. I was sent a bill to my bank acct after this cancellation for what I assumed was my final payment in the amount of $12.00, I payed this on May21, 2018 and have the proof via my bank account. I later received a paper bill @ my new address in the amount of $53.71 for current services for acct #++++, I called to inquire about why I was receiving such a bill when everything should have been cancelled. The first agent I spoke to told me no problem, I see what has happened let me get you transferred, we will get this cancelled and get those charges reversed. I was transferred only to be told that the confirmation email from Century Link was not sufficient, there was no record of me calling to cancel services and no charges would be reversed.

I have contacted Century Link over 12 times over the past month trying to get service install. We aparantly are covered under their Legacy part of the business. After over 10 hours of phone calls I finally got someone on the Legacy side to help me. They set up an account and I was supposed to have an install today that included running a phone line from the road to the utility pole on my property (75’). I received an email confirmation of my appointment twice including last night. I took a half day off of work for this and no one showed up. I had to call four times to get someone to help me and was told a supervisor would call within the hour. No call! No installation. Out a half a days pay!