Lumen Technologies

Century Link. Business & practice are a senior rip off. It took me 4 days, I 5 HOURS EACH CALL, over a A 3 month period to get my 95 yr old friend a land line. The ONLY way she can have the phone is by Paying for internet service. Total cost a month for both, over $60. She has no idea how to use the iternet, & at 95 never will. BUT SHE IS BEING FORCED TO PAY IF SHE WANTS A PHONE! ISN'T THIS RIPPING OFF SENIORS??????!!!!!!

I signed up for CenturyLink service and one week later canceled the service. I even returned their modem. They are charging me $62.69 for a service that I never used. These people are crooks. I think a C+ is a little generous. And now that I know this grade I will let everyone I know that they are a sketchy place to do business with. I wish I would have come here before I signed up.

The CSRs (Customer Service Representatives) are incompetent and inconsistent.

We are always trying to avoid GAP between promotional period in order for us not to get charged with HIGH NON-PROMOTIONAL RATES so we always make sure to call long ways ahead before the promotional period ends. Our first attempt was negative because we were told there were no promotional offers for us at the moment and that our previously-availed promo is no longer being offered.

We had our current promotional rate for 2 years for approximately $44/mo.

Then, the next attempt was neutral because we were told that the safest time to call was June 7 in order to avoid HIGH NON-PROMOTIONAL RATES and avail for the next promotional period.

Then, the next attempt was positive because we availed for the Price for Life, however, we received a HIGH AMOUNT BILL.

I asked the CSR what it was for and, long story short, it was for the GAP between the promotional period (the point that we are trying to avoid).

So, basically, due to CSR inconsistent information, we are being billed of a HIGH NON-PROMOTIONAL RATE before the next promotional period due to GAP that we are trying to avoid.

It is not our fault. We gave the last CSR a chance to do something with the bill but the CSR didn't do anything.

If we haven't checked our email, we would not have noticed this and it would have been automatically deducted from our bank with the wrong amount.

Most of your customers are older and this would not have been noticed if your customers were not exceptionally perceptive.

This is not our fault. This is not your customers' fault. You are forcing your customers to go to other providers.

My internet connection has been dropping out for the last several weeks. I have called technical support and they said they can't get anyone out for three weeks!!!! They said it must be something on my end so I get the phone line and jack replaced and it still was doing it. Now today it went out completely!!!!! I have my own business and I require the internet. I called them again today and explain to them but they still say that they can not get anyone out until the 12th which is totally unacceptable!!!!!! I pay for the service and it takes 3 weeks to get someone out is a bunch of garbage!!!!!!

got charged 64.50 on my bill for tech installation. but nothing was installed because the tech came, tested the line. told me the line was only giving 8 to 10 mbps instead of the advertised 25 mbps. so he recommended I go with ***. so I never received an install or activation but certainly got charged for it. I already spoke with an online centurylink customer service rep. she said I have to pay it. so false advertisement and bad customer service and making me pay for something that never happened are my complaints. thank you

On May 26th at 12:00pm. My internet connection was lost. I saw a CenturyLink tech by my house doing something at box. I contacted CenturyLink for problem and they gave me tech to come out after 11 days to fix the problem. 11 days without internet that is unheard off. After calling 5 times and chatting 3 times I get to move the date to May 31st which was acceptable but no one showed up to fix the problem. The whole system looks like broke. I even contacted top executive regarding this matter but nothing happened. They are taking advantage of no competition in the area so they can do what ever they want. Not providing customer support and service for their product. I have family and they need to use the internet like everyone else homework, paying bills for browsing, playing games for my kids. Everyone knows how important internet these days. They left me hanging without any service and following up on my issue.

I cancelled my service sometimes in September 2016. when I went to cancel the service we noticed that they charged me for the router each month even though I paid full amount when I purchased the service. The agent in the location made few phone calls and had me explain the situation over the phone to their headquarters. After making al calculations we ended up that centurylink owes me $175. About 2 or 3 month later I have received a letter stating that I owe around $400 to centruylink. I called their customer service and discussed the issue. After spending more than an hour the agent on the phone apologized and said they will correct the bill. Since then I did not hear anything from them and was waiting to get my refund back. Sometimes in April this year I found a collection notice stating that I owe them $281.21. Number one they have not refunded my money for two years now and second they sent it to collection agency and now my credit history impacted badly. Not only I am missing my refund but also my credit history ruined. I

We have been with CenturyLink for 20-plus years. It is the only phone provider in our world community. So they have a monopoly. We have learned that they get to do whatever they want to do whenever they want to do it. We pay extra on our bill to have a 10 GB internet service period for a long time now we barely stream 2 or 3. After repeated calls to the company they cannot schedule a repair until the end of June almost a month from now. However we are still paying for the service for the extra gigabytes. After the third phone call to the rude customer service representative they supposedly said we would get credit however I do not understand how a company a public company can not provide good customer service when they know that they're the ones that have something broke.

I signed up CenturyLink internet service and began on 12/27/2016 for $34.95 ($74 monthly fee- $39.05 monthly discount) for 2 years. The service was not stable then I called them for cancellation on 1/27/2017, but their customer service representative told me I can hold for 6 months without any charge. I agreed with her to put me on hold for 6 months. However, the company kept sending bill during these time period for $9.99 each monthly seasonal service fee. I called them again on 7/7/2017 and would like to cancel again, but they said I already passed 30 days trial period, then I carried on my agreement with them. I then received Aug bill for $44.95, it was $10 more. I called them why price increased $10 more, they said $34.95 monthly was for auto pay. However, they did not tell me there were difference between auto pay or manually pay in the beginning. I called them to solve this problem for many times, but they still insisted I had to pay $44.95 monthly if I had not set up auto pay. I kept paying $34.95 monthly service fee until 3/19/2018 they disconnected my internet service, therefore, I was not able to use it then I called them to cancel the service, they sent me a big bill for $320.79 (included $200 early termination fee) later on. I found this promotion rate for $34.95 on their website for 2 years agreement but they did not indicate it was for auto pay price in any document they delivered to me.

I have struggled to get the guaranteed service for CenturyLink for nearly two years. I finally came to terms that they are not going to rectify the situation and when a new internet provider became available, I cancelled with CenturyLink. I have multiple issues upon cancelling.

1. When I initially signed up with CenturyLink, the advertisement specifically said no contracts. This is why I went with CenturyLink. I did not want to be stuck in a multiyear contract with them, as their offered internet speed was 4mbps, and if and when the time came, I would move to a provider that offered internet speed that doesn't reflect the speeds of 1996. At some point my account was moved to a contract? This was deceptive as I had no idea I was locked into a multiyear contract with CenturyLink. I don't know when it changed, or if I was scammed initially upon signing up, but I was under the impression via their advertisement there was NO CONTRACT. Upon cancelling the terrible service I was informed I would be charged over $200 because I cancelled a mere 6 months before the deceptive contract was to expire.

I signed up for service on 06/10/2016. There was multiple issues/service calls around 12/20/2016. CenturyLink is telling me my contract expires 12/22/2018? My service didn't change. Why was my contract changed in 12/2016? Something was switched over without my approval.

2. In the year and a half that I had internet service from CenturyLink, they could never deliver the speeds I signed up for. They had initially promised 4mbps. After multiple calls and hours on the phone with tech support, they told me the max they could deliver was 3mbps. So I guess that contract should be null and void. Now if only I could get 3mbps... Issue after issue, call after call, they could never resolve the issue. I never received 3mbps. You can look in my account and see all the calls, all the service appointments trying to resolve. How CenturyLink can bill a customer, and charge an early cancellation fee without ever delivering their product? That's stealing.

3. We had up wards of 6 service calls to our home, where either my wife or I had to take a day off of work to be present. That in itself cost us $800+ to try to resolve the issues with CenturyLink. In one such occasion the issue happened to be the tech from the day before hooked something up wrong at the pole, that was 2 vacation days I don't think CenturyLink ever paid for?

4. CenturyLink tech (Chris) admitted that there is some kind of issue West of Lathrop Rd, they aren't quite sure what the issue is but the company wasn't pursuing it. So what I get from this is CenturyLink is the ONLY telecommunications provider in the area. They charge the same price for 3mbps as they do for 100mbps in other areas with competition. They also don't see it necessary to fix and deliver the 3mbps because they have a monopoly in the area.

In conclusion, I've auto-paid my bill every month without issue. I've only had issues, never received the product I paid for. CenturyLink deceptively advertised NO Contract service, and then did not deliver that service to me.

- phone
*** - account number
***
We are in month 15/24 of our contract with CenturyLink.
Our first debacle was being blatantly lied to by your customer sales about our contract (see prior Revdex.com case #***).
We have NEVER received our 80 Mbps that we've been paying for the last 15 months but today's issue is a new level of dissatisfaction.

I work from home so having reliable (fast) internet is not just a luxury but a necessity which is why we upgraded with CenturyLink in Jan/Feb 2017 to begin with.
A few days ago our internet started being very laggy, this has happened in the past but usually resetting our modem has solved the problem. Yesterday it got even worse, most of my programs I use for work stopped working/loading entirely rather than just lagging.

After an hour on the phone with technical support for the programs I use for work I was informed the problem was with my connection.
Last night (5/31/2018) I called in around 8pm MST and talked to Patrick ID: *** for another 45 minutes. He diagnosed everything he could before coming to the conclusion that my "modem is not giving 100% radio signal to devices and needs to be replaced."
Customer care was closed so I was informed to call back today.
This morning (6/1/2018) I spent another 20 minutes circling around your technical support only to get bounced back to Customer Care to be informed "our modem is out of warranty" and that I "must buy/lease a new one for $100" or pay $160 to cancel our services with CenturyLink.

Now I am out internet, cannot work, and out at least another $100 and who knows how many days until our internet could be up and running.

We were never compensated for the Century Link "exclusive" modem we had to purchase (to be compatible with our 80 Mbps -- a speed we've never received). We entered into this contract under false pretenses (which the prior Revdex.com case proves), at a false rate, forced to purchase an exclusive modem through century link directly which has done nothing but sit, connected to the wall, untouched and now is broken and CenturyLink, once again, has us stuck between a rock and a hard place with their lies.

I upgraded my modem from Century Link last January or Feb. They sent me a box along iwth shipping labels to mail old one back. which I did, however I did not get a tracing number for the package. They claim they did not receive it. Nor do they have a tracking number according to "Scott" on 5/16.
My account has been charged $107.76 for missing modem. Scott was quite rude on the phone. I asked to speak to his supervisor. He told me she was not yet in, and would have her call me when she arrived. No call from Century Lilnk came.
Previous phone conversation with another customer service person said to call back after trying to track the package and they would help me work something out. Scott said unequicically NO! too bad, I should have saved my tracking number. Seems to me we both are at fault here. It's difficult to believe Century Link doesn't have a way to track a label they provide. I don't want this to affect my credit either. thank you for your help

In Jan 2018 I owed Century link $221.82, due to them raising my 1.5g internet rate in the prior months $20.00 a month. Due to family I had to move temporarily so in 1/10/2018 I had my Internet disconnected. Jan I owe 221.82 and then between Jan 2018 and Feb 2018 they processed credit from disconnect of 70.38. Then on Feb 2018 they charged me a late pay fee of 16.00. In March of 2018 they charged me for the modem not being returned 106.21. On March 17, 2018 I made a payment of 104.35 I returned to my home in March and set my internet back up, I was told to use my modem that they had charged me for they would credit it back to me the amount of 106.21, instead they turned it over to collections for the modem. My internet was down and they had a massive equipment failure out here so I was told until it was fixed there would be no charge we were marked as no internet. April 2018 I was charged 66.00 for my 45.00 internet and 16.00 late charge. I was to be no charge. After hours on the phone in May they finally called back the modem amount they had placed with the collection agency and promised me again I will not be getting charged since I have no internet. May 2018 bill they charged 85.42 including the late payment for internet that I did not have. In the meantime while I was researching my bills I found that all of 2017 they had charged me 82.00 total in unlisted phone number charges and 3 different times by 3 different customer service managers they said that would be credited back to me. Century link claims I owe them 215.62 but they owe me in credits for their billing errors charging people when they don't have internet I'm sure that is fraud, or charging them for an unlisted phone number when they have never had telephone service with them. But it comes down to they owe me in credits 299.98 and that does not include the 16.00 a month they charge in late fees for billing me when I don't have internet!

I have been trying to upgrade to 40 mgbs from 20 since 4/1. It is now 6/1. I have made several appointments for a service call which apparently this upgrade requires. Have stayed home on the day of the call and no one ever shows up. When calling back to see what has happened they tell me they are so sorry they don't know what happened but somehow the order got canceled. I have had 4 different appointments and every single time no-show. The only explanation I can think of is that the upgrade will actually lower my bill, so I think they are simply refusing to do so.

I have been trying to cancel my land line phone service with Century Link for over a month. They say I have to know a security code which they give me a hint for and I have no idea what the code is. They have said they will mail me a request but nothing ever comes in the mail. I have changed the security question and answer online and when I call in it's the same old run around with the original question. I have asked to speak to a supervisor and they just keep repeating that I have to know the security answer. I just want to quit paying for a service I no longer use/need.

This is by far one of the worst companies I have worked with. They repeatedly will make mistakes on your bill, they will fluctuate the amount, and you will have to call in every month to try and get things squared away and then do it all over again the next month. Do no do business with this company under any circumstances.

My name is *** my account with Century Link is ***. back on March 7.2018 I called Directv and order Directv and Century link as a bundled package. I have been having issues with Century Link and Directv to bundle my package after 3 billing cycles. first I'm told to call Directv in which I have so many times then Directv tells me to call Century Link. I called and spoke with Marcus with Century link and was told I could not bundle my package and told him I was going to file a complaint he said to go ahead I asked to speak with a supervisor was on hold for almost 1 hr and the the call discounted. in which this is the reason I did this in the first place. Today again I called Century Link and spoke with Drake with Century link again was on hold and was told no supervisor was available to speak with about bundling my package!!!!! my account with Directv is *** in which was bought out by *** and is in RC1 computer. everytime I call Directv and Century no one can pull up my account I tell them which computer its in. I need this bundled asap!!!!!! I'm tired of getting the run around already.

I have been a customer with Centurylink/Qwest for over a decade. For the majority of that time I have paid my bill via my bank's online bill-pay service where they send out a check. This is my preferred method of payment and changing it is NOT an option. I have never had any issue from it with any of the other 20+ companies I have paid through it in the past and I never had an issue from it with Centurylink for years and years until 3 months ago.

The last 3 months in a row, Centurylink has either delayed, lost, or held onto my check for WEEKS after it was sent, and charged me a $9 late fee, each of the 3 months. All 3 of those months I have had to call in and argue with at least people for over an hour just to get them to credit me the $9 back. The 2nd month they still hadn't cashed my check a month after I sent it so I had to go all the way to my bank branch (which is a long drive since I live in a rural town) and put a stop payment on it, thinking it was lost. Of course, as soon as I did that they tried to cash it only to find out it was voided. My replacement check I sent in that day on 4/30/2018 covered that previous month and the current month and they didn't cash it until 5/25/2018!!! They of course charged me the late fee again since the due date is the 14th (still 2 weeks after I sent it).

So I had to contact them again, this time via online chat. They credited me the 9$ and gave me a $20 courtesy credit but refused to escalate my complaint to get to the bottom of it. The agent then disconnected my chat, because I was still not satisfied with her answers (which contradicted themselves, telling me both that I would still get a late fee in future months and that I wouldn't) and it was the end of her shift.

I then sent an email to them requesting that they investigate this further and get it solved so that I don't have to keep calling in every month and taking time away from my family. Their email said they would not help me at all.

This is unacceptable to me. There is no valid reason why this would all of a sudden be an issue. I suspect that they are delaying these checks ON PURPOSE to charge people late fees, knowing that we all aren't going to call in and complain. So this needs to be investigated and solved, and/or ALL late fees should be prevented on my account going forward.

Century Link has to be one of the most inept companies I have ever dealt with.
I have been waiting over 5 months for them to come and properly install my internet line. It was “temp” installed across my gate preventing me from accessing my yard. I refused to pay the “install fee” until it was actually resolved.
I have spent over 6 hours on hold over the last 4 months to get this resolved with no end in sight.
And to top it off, they suspended my service for not paying the install fee.
As I type, I have been on hold for 74 minutes waiting to speak with a “supervisor “. What an absolute joke of an organization!!

You will be robbed of your time and money. If you read this and sign up with CenturyLink you are stupid.

We are down over 10 hours of useless talks and several hundred dollars from a mistake they made and admitted to making.