Lumen Technologies

My house phone and internet is not working. I use medical equipment which needs access to the internet and phone service. We do not have cellular service where I live. This is the third time in six months that it has gone out. I went to Century Link’s website and used the chat feature. They informed me it would be a week before a technician could be deployed.

The last time this happened they scheduled a week out and then did not show and put me back on the schedule for another week out. This continued for three weeks. I then drove around the county until I found a technician and had him come to the house.

The technician informed me that Century Link had installed a new work order system which does not send the work orders to the technicians in a timely manner.

I pay for a service and therefore have a contractual agreement with Century Link to provide the service.

If I had any other viable option I would discontinue my involvement with Century Link, however, they currently have a monopoly on telecommunication in my particular area.

I updated a new credit card for my autopayments for my service. Centurylink has not bothered once to bill the new credit card, I verified with my company. They then turned off my autopay and are not allowing me to enable, nor are they allowing me to use my credit card to pay for my service. I have always paid with my credit card with no service fees, and now they are trying to force me to pay service fees for something that is supposed to be free per their website. I have contacted customer service over 4 times and absolutely no follow up nor resolution of the issue.

I am the representative on the phone service account for my elderly parents. For the past several months they have had intermittent phone land line service with many days of phone outages. I have called in numerous times for a repair ticket and CL has sent a tech out to repair their line (or claim to have sent). Their phone will work for a few days then out again. This has been going on for the past 6 months to a year. My parents pay a monthly "Wiring Maintenance Plan" fee.
Just today, I spent over 1 hour on my phone with CL Retention and Customer SVC and finally requested to submit an Escalation Ticket after being given conflicting information from two Floor Supervisors and being caught in the middle between a Repair Dept agent and one of the Floor Supervisors "discussion".
Century Link has failed to provide my elderly parents with a reliable phone service. My parents, aged 91, live in a rural area and rely on their land line for contact with the outside world. My father is on Hospice Care and I have explained numerous times to CL the critical importance of phone service for my parents. It is the only way that my mother can contact us three adult children, emergency services , neighbors and Hospice care. My parents have been customers of CL (previously Mt. Bell) since 1960-58 YEARS! The service and customer care and response they have been given is unacceptable and unsatisfactory. My parents do not have internet and my 91 year old mother has a very difficult time keeping track of a cell phone. THUS, THE GREAT IMPORTANCE OF RELIABLE PHONE SERVICE. They faithfully have paid their phone bill for the past 58 years, even though they have been in the recent years often without service.
CL has offered a $40 credit for this month's inconvenience and lack of phone service however I believe this is still not acceptable considering the many days my mother has had without contact with the outside world in the past 6 months if not longer.

Called into Centurylink with a question about my $360/mo bill. Rep explains in detail how he can bundle my account and save me about $80/mo. But he needs to add an internet connection to do it. Assures me that the total will be around $280 even after we add the line. We talk about it in detail and, despite my skepticism, because of his assurance I decide to move forward. Next month my bill is whacked but I hold tight because I know these things can take a month or two to work out. Finally after 3-4 months I call to check because I keep getting $390/mo bills. Talk with a rep who confirms that original rep just added internet at $30/mo and there is no other savings. And I know you can get a bad egg anywhere but here's what I can't believe - they cannot even identify the rep who made these changes to my account! No notes on the system! How in the world can a Centurylink rep make any changes to an account without being identified??? The lack of accountability is stunning!!!

Customer service is the worst!!!!!!!!!!!!!!! The employees do not know their jobs. Call them and you will waste at least an hour of your life. Avoid this company at all costs

I closed my account with CenturyLink in January, and was in good standing. Everything was paid up. They did not make a transfer of service from an old address to a new address, did not send a person out when they said they would, and could never make the switch happen. That is why I closed it. I am now, 5 months later, getting nonstop phone calls from them telling me I owe them over $160. Customer service has not been able to resolve this issue, and I'm just being told to pay. I've never received a written statement regarding these charges.

I called to correct an automatic payment failure on my Simple Residential Internet account. The office that housed the agents who could have assisted me closed Friday (May 18) at 6pm local time, I called at about 7pm local time and was transferred around until 9pm local time until I was finally told this office would not be open until Monday (May 21st) at 8am local time. I called 8 times because I kept getting hung up on by the agents, I asked 3 times to speak to a manager and was only transferred to a manager 1 time. I went online to chat with an agent to see if they could help me and the agent tried to set up an online account for me to make an online payment but this agent did not set up the account properly so my payment was held in suspense and not applied to my Internet account and my services were not restored. On Saturday I got an email thanking me for my payment to my Telephone account, I do not have a telephone account with CenturyLink. I called back on Monday evening and got an agent to assist me in correcting my non payment and setting up an auto payment going forward but they were not able to assist me with the payment I had made online, they couldn't even locate it. The agent I spoke to on Monday, May 21 who took my credit card information attempted to sell me additional products and services without fully disclosing to me he was doing so ( he sold it like he was just switching my account but did not disclose that this required a credit check and a new internet monitor to be mailed to me and my current one wouldn't work anymore) I told this agent that I didn't want to change accounts and I refused to provide my SSN over the phone but this agent found it anyway and used it to run an undisclosed credit check against my wishes (I only found out when credit karma emailed me that CenturyLink had checked my credit and it impacted my credit score). I called back to verify that the payment I made online would be cancelled, I got an agent who said he canceled both the order for new products and services and also the payment I made online. The next day the payment I made online went through my bank account so I called today (Wednesday, May 23rd) to inquire why the payment went through when I was told it would be cancelled, I was transferred to the financial department where an agent named Ricardo told me he wouldn't help me and refused to put a supervisor on the line before he transferred me against my wishes. I spoke then to a supervisor in the Residential Internet Billing Customer Service Department named Ben, he took my information and verified me and while I was explaining my issue he interrupted me and told me I was in the wrong department. I told him he didn't have all the information yet to make this assessment and he said "You've been talking for 10 minutes now, can I talk please" but the call wasn't 10 minutes long yet. He also transferred me against my wishes after I confirmed with him he had the ability to first speak with the agent he was transferring me to and apprise them of the situation. He said he could do that for me, but he didn't and the agent I spoke with next had no information about the reason for my call and also tried to transfer me until I asked for a supervisor. I spoke with Brian, a supervisor in the Financial department and he also attempted to transfer me to a different department against my wishes but then he came back on the line and did assist me with confirming the payment I made online was in the process of being refunded and he then apologized for attempting to transfer me without first looking into my account and reason for calling.

I scheduled an install on 5/2/18 and had to wait until 5/22 for the tech to actually come out. I took the day off work and waited the whole 1-5 window they gave me. I called in twice and they assured me a tech would be out. I tech never came out and when I called after 7PM they said I had to call back the next day to reschedule. When I did call back the next day they told me it would be another 2 weeks before they could schedule another technician.

This is the only ISP in my area so I have no other choice but to accept their treatment.

I have service with CenturyLink since I moved into our new residence 02/01/2018. At that time, I advised we do not need a modem and did not want them to send me one. I have been battling them since them, my bill is constantly charging me $10.00 a month for a lease of a modem and I have to call to remove that charge. my recent bill of 05/07/2018 resulted in a $99.99 charge for an unreturned modem fee, $6.00 Taxes on said modem, and $9.00 for a late fee even though this charge was added 04/28/2018 for my 05/07/2018 bill. I have called them to resolve this issue to try to find the missing package of the modem I returned. THEY WILL NOT PROVIDE ME WITH A TRACKING NUMBER OF THE LABEL THEY CREATED TO BE RETURNED TO THEM. I cannot file a lost package with *** without that number. They ordered the label and *** advised THEY SHOULD BE ABLE TO FIND IT. that all I want, is the tracking number to try to find the modem so I am not charged for this product I never wanted.

I've tried for over 2 years to get Century Link to cease billing me for a modem that I purchased from them for 99$. I have documentation and was told in Jan 2018 I would be issued a credit of 267.56. I continued to be charged and in March was told I would receive a credit of 341.07. Both times being told that I would no longer be charged for the modem. Today I continue to be charged. I Today I was told that I will only receive 6 months credit ((approx. $60) despite the fact I've continued to calling try and get this issue resolved for over a year. I was basically told I didn't do enough to try and rectify the problem. My complain is this. It's my money. Despite bringing this to their attention and trying to get it corrected, being told they would correct it, they didn't. They continued to take my money. I have spoken to them numerous times. They

WATCH OUT! Keep names, dates, what was discussed etc. The price for life is practically impossible to actually receive and you will literally spend hours on the phone getting them to give you credit for the modem they say they HAVE to send out to you regardless of whether you need it or not. To this day I am still waiting to see if my bill is fixed. If not I am done!!!

A modem rented from Century Link had been confirmed received pursuant to the *** tracking number. Century Link claimed that the modem had not been returned and charged me for the full amount of the modem. Upon calling Century Link several times and confirming with managers that the balance had been zeroed out, the balance was wrongfully sent to collections. I have made countless efforts to call and rectify this situation with Century Link, speaking with Manager after Manager. I have been lied to and mislead that this balance had been previously zeroed out. At this point, Century Link is willing to harm my credit, rather than own their mistake.

Account holder: ***
Billing Address: *** Account #: 461752243
Phone # associated with account: ***
I called Century Link today to have my account closed as I have been paying for high speed internet as advertised but is definitely not. I was told that it would take 2-3 days for my account to be closed due to "system error" which the customer service agent was unable to explain to me. I asked several times what these errors were to only be told "you wouldn't understand". I was told that I would be billed for the extra 2-3 days of extra service which they are requiring not me. I was told that I would be refunded for the days but not told how that would happen or how I would be able to verify having to pay an extra 3 days for something that is not my fault. I have been over billed on several occasions and I want my bills to be looked over for final errors because I have been paying over $120.00 a month for terrible internet service which is labeled high speed but it is not and can not be upgraded due to "the area that I live in". I am being penalized by having to pay for 3 extra days of horrible service that I have complained about on several occasions. I am not able to rewind live TV as advertised nor am I able to download anything without it taking at least 2 days. I was also told that I have to mail my equipment back in when there are several Century Link office in the area. I was told I would have to box it and mail per MY EXPENSE. I do not understand this continual punishment from them. When I cancel my *** service I did not have any issues and the equipment was returned per the company's dime.

I have reached out to century link via phone, chat, and by email. On the chat they cant help and give me a phone number, when I call that number I wait on hold forever before getting hung up on (multiple times), and emailing doesnt work either, as im not an active customer.

I need the century link line hanging over my backyard removed asap. Someone needs to come out and remove the line. Its hanging over where the firepit is going. No one at my property has service or is a customer with century link. The previous homeowner was a customer.

First would like to say I've contacted CenturyLink twice get my issue resolved before filing a claim with Revdex.com. In Aug. 2018 I called CenturyLink to get a better price on my internet. The man I spoke to said he would me a 24 month price guarantee if I sign up for auto pay and paperless statements. Fast forward a year later I am super frustrated because my internet connection doesn't work all the time and is extremely slow. I find out my neighborhood has fiber optics so I contact *** to get me connected to their service. I call to cancel CenturyLink service. They inform me I'm under contract and if I cancel they are going to charge me $200.00! I tell them this is not true, that the man never mentioned that. Then they inform me he put on the notes I was ok with a contract. As far as I'm concerned he can put whatever he wants on the notes it doesn't make it the truth I am then connected to a supervisor who files an escalation claim, that "they" will pull our phone conversation and I will be contacted within 9 days. Advised not to cancel yet. Fast forward 15 days later I have not heard from CenturyLink! I call and worker Sean cannot see any notes that indicate a escalation claim was filed! I'm so upset that these people working at CenturyLink are saying one thing doing another meanwhile I'm still advised not to cancel. I'm not getting anywhere calling CenturyLink. I just want to cancel my service without being charged a fee! I cant believe this customer service. The person I originally spoke to while he did say I have to be enrolled in paperless statements and auto pay he left out the important part which is I'm under contract. Sounds like bait and switch! I want to be done with this company for good. I want CenturyLink to do the right thing and cancel my service and not try and charge me a fee.

I have been a centurylink customer for at least six years now. I even relocated the service to my new address rather than switching providers in our area. We have had nothing but problems with centurylink and the last issue was my breaking point. Over the years there have been many "promotions" for service. I would lock in at a rate of $33.00 then within a month or two my bill would be $50.00. When I would call and complain about this issue they would tell me they no longer offer that promotion but can lock me in at $37.00 and so on with the bill increases. We were told we were supposed to have 7 meg service and only have 1.5 on a good day. Over 6 years I have never completed a full "12 month contract term". I did not know what to expect from this ending and had been given no options. I recieved my last bill and it was $59.72. I called them because no way was I paying double for terrible service. The first rep on the phone hung up on me after being on hold for 45 minutes. I immediately called back and was on hold for another 40 minutes before getting a rep that would not let me talk to a supervisor and offered only a ten dollar credit to my bill. He *without my consentchanged my service to a 20 meg plan for $45 plus $10 lease plus taxes totaling around $62.00. He also told me this would be compatable with my current modem witch was a lie as I recieved a second one on my doorstep two days later. He then hung up on me after several times being asked to talk to a supervisor. I called the following day and was on hold for 50 minutes before being connected with a rep. This rep listened to my issues and issues about my bill and credited me another $20 to drop my bill to the previous months rate. He then connected me to the loyalty department who offered to upgrade me to 40 meg for $40.74 a month and to buy a new modem rather than lease one. He offered to pay $100 toward modem purchase and no install or technician fees. I mind you this is the only reason I agreed to stay for now. The install was set for last monday. Upon the technician arriving *he was great by the wayhe informed me there was a technician out on wednesday by the name cory who didnt clip wires he was supposed to interfering with our already terrible service. They did not inform me a tech would be out or have my consent fot it. After the install on monday I called to talk to a supervisior and this time was connected. He was very rude and told me I was already credited enough for the troubles and that if someone changed my services without my consent there was nothing he could do about that. He also didnt seem to care about the tech on wednesday not doing his job or the fact that I was repeatedly lied to, hung up on, and not allowed to talk to a supervisor. He told me he would do nothing about these issues and to take it up on centurylink.com. The next day I recieved a bill for a one time technician charge and a bill statement of $55.00. I also called to get return shipping labels to now send two modems back as I leased one, had one on my doorstep, and the tech brought the one I needed. The lady had no clue what I was talking about as my bill was still showing a lease listed on my new plan. I said I was not paying it since I paid to purchase one. She then told me to keep my copy of shipping labels until I confirrm they were delivered to which I laughed. I returned a modem that was defective in april 2017 and got a new one. They claimed they never recieved it and tried to charge me $150 for a broken modem.

Monthly billing is routinely messed up. Due to their awful service I stopped calling in and started chatting through their website to keep a record of everything. My bill is supposed to be $29.95/month. I have had to call or message in the last 5 months because I am billed $48.94/month. Every single time they say, "There is nothing in the notes to indicate you are at $29.95 or from the last conversation you are referring to," yet they go ahead and credit my account so it ends up being the $29.95. I finally switched to *** and called to cancel. They again said there is nothing about the notes about why my account was credited and all they can see is that I have credits for an unknown reason on the account. CenturyLink steals boat loads of money from people if they don't have the time or patience to complain because their billing is ALWAYS wrong.

I just want to say how unprofessional CenturyLink is and how they do not care about potential customers. I live in an area where they are the only internet company who services the area. There are certain houses that has CenturyLink on my road they keep telling me that they do not service my area. There box is outside of my house and they are on my road. Their customer service is awful and I wish there was a different fiber optic company in my area.

two different bills with two different amounts due as well as two different due dates listed.. When I called the business to ask them what I should be paying I was told a completely different amount than what was listed on the two bills I received. the CSR in Billing told me my service was NOT interrupted, yet after I paid the bill the service was interrupted and I spent over an hour on the phone with their tech support getting the service started again.

I moved into this new house and had phone service connected on December 11, 2017. On December 20, 2017 Centurylink buried the phone line from my house to their pedestal at the edge of my property. The technician said that someone would come - a third party contractor - to bury my phone line that is running from my pedestal, across the cul de sac to the Centurylink box three houses away. I have called several times a week since January trying to get this line buried. My first guaranteed date for having the line buried was January 17th. I have an e-mail from Centurylink support dated March 5th saying that someone would call me to tell me which outside contractor would be performing the service, and telling me that this type of service usually takes up to 30 days. From April 9th until now, an acquaintance who works for Centurylink has been telling me that his supervisor would resolve this problem. Nothing. I called Centurylink again on May 18th and again today and was told an e-mail had been sent to the supervisor of the outside contractors.