Lumen Technologies

Signed up for services. Install date was 13th of may. No call no show. Date moved to 19th when I call. No reason why other than no one is available. No reason why Inital date was promised.

19th no call no show CS rep says date is the 23. Same situation. Now the 25.
June 1st now June 5th.

I have already been billed for services and install that never took place nor can I confirm they will come on June 5th.

Waste of time and hopefully not money. Canceling service. Worst provider.

This company is the worst. We ordered an MPLS network between two of our locations. They have spent 3 months trying to get the connection working billing us the whole time as if it was working. When we tell them they are in breech of contract they ignore us and act like they did not hear it. They also installed our phone system and it has nothing but issues. Do not do business with this company!

I get inundated with calls from Level 3 Communication numbers that are robocalls. Level 3 obviously makes no efforts to stop the misuse of their services and derives revenues from the harassment of citizens.

I lost my phone service 5/15/18 due to a storm. I called that day and was told the EARLIEST service was 5/29/18. That day (5/29/18) I received an automated message that a technician was there and problem fixed. First of all, the problem was not fixed and secondly, the message was deceptive as the technician never came to my home. Not only was I home but I have security camera proof of no visit. I called and let them know that no one arrived and they said someone would be out that day. No one arrived and I received the 2nd deceptive automated message that I had rescheduled to 6/9/18. 100% untrue. I called again to talk to supervisor with no returned call yet.

I discovered on or about April 20 that 1 of our elevators did not have a serviceable dial tone at the call panel. After verifying this with our monitoring company *** a service order was issued with Century Link. Further investigation revealed that we pay for 4 POT lines but only 2 were active. There are 4 elevators. A request for 3 additional POT lines was placed to rectify out of compliance fire panel telephone lines for a total of 2 POT lines. Even the gas meter was on a digital line and Xcel wants a POT line. A line tech was dispatched and also came to the same conclusion. He was not able to even add the 3 additional lines at that point due to what he called a damaged terminal somewhere between the office and our location.

We need 7 total serviceable POT lines once all this is repaired. Since then we were placed in a held status. 2 more appointments for service were not completed. No reason given when asked. On May 4th there was an elevator entrapment where the person could not access the call panel. I am merely doing my fiduciary duty as the VP of the board to get this resolved.

Our address is *** or *** in *** on the account number

This is *** at *** in ***. I realize few persons send or read
letters these days, however this is my means to formally submit my issue. A
form of this letter has also been forwarded to Centurylink, Direct TV, and
*** on February 20, 2018. None of these companies have responded to my
letter(s).I endured the most frustrating time in my life while trying to cancel my existing
Centurylink internet and Dish TV services (bundled) and acquire a new
Centurylink internet and ***/Direct TV services (bundled).On February 14,
20181 contacted Centurylink several
times concerning revising my existing Centurylink internet and Dish TV services to a new service offeredby CenturyUnk and Direct TV in a bundle package. My existing (or former)
CenturyUnk contract number is ***. I desired the Centurylink internet with the Direct
TV Entertainment (155+ channels) bundle package. After spending over 3 hours
with 3 different agents, an agent identified as "Beverly L." cancelled my existing contractand setup my new contract. I have includeda copy of the transcript that does not include verbiagefrom our phone conversation.The attachedtranscript from the Centurylink "Beverly " agent documents I wouldreceive the DirectTV Entertainment packagefor $61 + taxes per month for the first 12 months and then $111 + taxes per month for thereafter. I would
receive the internet service for $45 + taxes for life. The transcript documents the installation and activation fee would be waived and I wouldreceive a $200 gift card. My new Direct TV account
number is ***."Beverly L." scheduled the equipment installation for the afternoon of February 16, 2018."Beverly L." informedme the installation technician would contactme prior to arrival to ensure someone was home. As of February 20, 2018,
I have not been contacted by anyone and no technician arrived at our home.I
contacted Centurylink on February 20, 2018 to inquire about the installation. I
was informed to contact Direct TV. After conversing with two agents at Direct
TV, the third agent informed me the installation was cancelled. I did not
cancel the installation. After further conversation, I discovered Direct TV had
my address as *** and had an incorrect telephone
number. I have not lived at that address for 10 years. My correct address is as
documented in the first paragraph. Centurylink and Direct TV were informed of
my current address and phone number when I purchased the new Direct TV
contract. Apparently that is a waste of time.Direct TV now informs me that they had
to cancel the existing contract and initiate a new contract because I had to
reschedule my installation. I was charged almost $10 for this transaction as I was for my original contract. Direct TV now informsme my TV service cost is $66 + taxes per month for the first 12 months and $116 + taxes per month thereafter.
This is different from my original agreed uponcontract.Why do I get charged an additional fee
to reschedule when I did nothing incorrect? If the technician arrived at the
incorrect address, this could have been resolved if contacted priorto arrival as promised. Now apparently with the
new contract my service charge increases and I have been charged an additional
setup (?) fee.In
addition, when Direct TV is initially setup nothing works. We are unable to
watch more than 5 minutes of programs until the receiver locks ups.. We also could
not record any programs. We immediately
called the Direct TV chat line and was told it may take a few days to
settle out and upload. After a week of frustration, we complained that the
service had not worked since
it was installed. The technician arrives and informs us that Direct TV has
had numerous problems with the receivers. The technician replaces
the receiver and all appurtenances and everything worked for a
week. Now when you turn off the
receiver and then tum it back
on, the TV screen goes to a smaller display. When you reset the
receiver, the displays returns to a full screen. This problem is still
prevalent today. Direct TV charged me $99 for the service call when their
equipment never initially worked. Sounds like a good scheme: install faulty
equipment so vou can charge your
customers to replace vour
faultv equipment. I have been totally displeased with Direct TV service.I wish I would have never changed
from Dish TV.I desire my original contract as documented
in the attached transcript ($61 month) with the Centurylink agent. I would also like to be reimbursed for the$99 service call
to replace new faulty equipment.I have attached the Centurylink originalcontract transcript and the DirectTV bill documenting the $99 service call.My Direct TV account
number is ***.My contact number is *** I would appreciate any help possible.

I don't even know where to begin with the nightmare we have been through just trying to have high speed data installed for my parents.

It started 5/12, while I was at my parents’ home (2 hours away from me) I called sales and spoke to "David" to help my mom get Internet service. David first said they could “install” on May 23rd. When I asked why not until the 23rd when if you tried to sign up for service online, the soonest install date showed May 16th? David agreed to move it up to May 16th. He said my parents would receive the modem via ***. Keep in mind by "install" I mean we only need you to send us the modem and turn the service on.

May 17th, my mom calls to tell me they never received the modem and she was worried they were being charged for something they didn't have yet. I again call centurylink to find out where the modem is and if service was turned on. This time I speak to "Jackie" who tells me the order was never completed, I'm not authorized on the account and so she can't give me any info. I'm confused as David told me I WAS authorized on the, account and my father whose name the account is under confirmed as much. Jackie says "she's not willing to lose her job over giving out info and if "David" did it's because I called on a Saturday and he's a contractor"... I'm sorry is a contractor not also the responsibility of centurylink when they are taking calls as century link??? Regardless, I say I need the updates to explain to my parents. So Jackie calls my mother on another line and first asks her for a PIN #. My mom tells her she doesn't have a PIN. Jackie asks how she pays her bill then and my mom says she mails in a check each month. Which is how she plans to continue to pay her bill. My mother confirms YES I AM AUTHORIZED and Jackie now convinces her to "bundle" her internet and phone service, which was exactly what my mom originally DID NOT want to do. My parents are elderly and don't always understand technology,which is why they asked me to call and set everything up while I was there to explain to them. But regardless, at least now "Jackie" knows I'm authorized and will give me updates. Jackie proceeds to tell me the earliest you can "install" would be May 29th (12 days to hit a switch and ship a modem???) I asked to speak to a supervisor as this was unacceptable, we had already scheduled disconnect from their other provider based on the the May 16th install date we were given. Jackie asks what it is exactly I want, I said for a sooner "install" and to speak to a supervisor. Jackie proceeds to tell me it'll take DAYS for a supervisor to call me back and even then they'll want to know what I want.... An earlier install to make up for the runaround we've gotten. I've now said it three times. And also reiterate I live 2 hours away, I can't just run to my parents house. Again Jackie all but refuses to let me speak to a supervisor but assures me instead she will escalate our request for an earlier install but unless someone else cancels it wouldn't be until the 29th. For sure no later than May 29th to "install" & the modem would arrive that same day- service active by 5pm at the latest.

May 23rd Centurylink calls my parents to tell them their "install" has to be rescheduled to June 1st “due to lack of information” – but the caller did not ask for any further information. June 1st?!?! But, if they wanted to put the service in my mom's name instead it could be sooner. What the heck, seriously?! That's now eight days LATER then the original install could have been done back when "David" was going to move it up. We're not even a customer yet and your customer service is far from desireable. I start to file a better business and attorney general complaint but decide I will give your team one more chance to right their wrongs.

May 23rd 4:30pm CST, I call in to Centurylink AGAIN. This time I immediately ask for a supervisor. "Caprese" is very nice and apologetic for all the issues and poor service we have experienced to this point and wants to try to make it write. So we agree having the "install" done before the holiday and puts me on hold to move it up. Twenty minutes later she confirms the "install" has been moved up to THIS FRIDAY MAY 25TH. My parents may have the modem as soon as THURSDAY, MAY 24th- but would FOR SURE have the modem by FRIDAY, May 25th and service would also BE ON FRIDAY MAY 25TH, which means I’ll be able to help them “install” it while I’m visiting over the holidays. I'm so thrilled I send centurylink a thank you for Caprese helping us... but I spoke too soon!

May 25th 4:15pm CST, I call to make sure my parents received the modem so I can set it up when I'm in town. No modem. I call Centurylink to see if it was shipped through a different courier and the tracking #. Disconnected twice, then "Mike" cold transfers me to "Kelly.” Kelly who first tells me “the modem is out for delivery” but then when I ask for a tracking # she says “*** doesn't have any info available.” I again ask for a supervisor and I'm told she can't do anything about it because she's just retention! How can you "retain" us when you can't even get the install done?!?

I try calling back for Internet support, maybe they can tell me where the modem is.... a very nice man, "Scott" (I think? ) proceeds to tell me the modem didn't even ship out until TODAY (the day it was to arrive) and the order won't be completed until... MAY 29TH!!! I'm beyond furious at this point. Now two customer care reps and a SUPERVISOR have failed us. I ask what they're going to do te rectify this. He says maybe I could go get a modem from a retail store.... I'm TWO HOURS AWAY and this is your third failure! I ask if a tech can take a modem to my parents, it's the least you can do after all the errors on your side. He advised he didn't have the authority to do that but could get me a supervisor. I've now been on the phone for 35 minutes, 25 minutes of those ON HOLD. But yes, if a supervisor can fix this let's talk. Again put on hold. Finally 45 minutes into my call "Michael" at extension 5183 gets on the phone. I explain the issues. Michael tells me the order isn't scheduled until May 29th and there is NOTHING he can do until AFTER the 29th. I asked why a tech couldn't deliver a modem, he said they could on MAY 30TH.... the day AFTER the one you just SHIPPED TODAY was going to arrive. The one you just SHIPPED TODAY the day our "install" was to be completed. Read tart again!
I asked how they were resolving the now SIX centurylink employees who have failed us including him bring the SECOND supervisor. Again repeated he could do nothing. I asked to speak to HIS manager. Michael advised he was in charge of himself abs his team there was no one else for me to talk to. Is this really how your comany works? I work the a cable/Internet/phone company, so I understand the process. But the complete and total disregard for any of your team, supervisors included to take ownership and resolve this situation is appallingly. The customer service is some of THE WORST I've experienced.
Unfortunately, my parents have no other stable internet providor options. So, we'll have to stick with centurylink.
Saturday, May 26th my mother gets, an automated call stating her Internet service is now active. But they have NO MODEM yet because your team failed to ship it out when they stated they would back on May 23rd! So she can't use the service or even check it!

Fingers crossed that the modem actually shows up on May 29th. By then my parents will have gone days without any Internet because the other was cancelled based on your supervisor guaranteeing they'd be connected (with modem) by the, 25th! At which time I'll have to take time off work to drive two hours to help my parents install the modem. All because your company has not followed through on ANY of their commitments thus far.

I tried contacting your company through your "contact us" online email. You have NOT responded within 48 business hours as your policy states. Funny how it takes longer to respond to a concern.

Is this your normal business practice? I don't know how you keep customers if it is. At MINIMUM you should be offering my parents credit on their bill and giving coaching to your reps AND supervisors. How do you plan on righting the mountain of failures and inconveniences your team has caused?

1. Back to 2 years ago, when I joined centuryLink, I was told $29.99/month, price good for 24 months, NO contact, and actually centuryLink never mail or email any document about my order, even after I sent a few emails asking for any paperwork, but never get any respond. (I still have those emails archived)
2. During past two years, the price promise is a joke, it climbs up every month, from 30 to 35, 40, 45, I had to call their customer service almost every month to fight the price back, even that, I still had to pay the price $39.99 every month than $29.99 during past two years. So the promise was broken by CenturyLink, "bait and switch" is so disgusting.

This is a letter I sent to the CEO.
May 30, 2018
Glen P, III
Chief Executive Officer
Centurylink ***
Dear Mr. P:
I am writing this letter to you to file a complaint about what I consider underhanded and thievery practices by your company.
It was recently brought to my attention by one of your customer service representatives that I have been double charged for over a year for one router. The charge was remedied and I was reimbursed for three months. A request was denied for the remainder of the money that YOUR COMPANY’S MISTAKE stole from me. It was claimed that only 90 days can be recovered due to “policy”. I am a senior citizen living on a fixed income and this amounts to $120.00. Is it also your policy to steal money from people and hide behind a policy that benefits you? Have you ever tried to read one of the billing statements? There are more charges than a grocery store receipt and to decipher what each charge is for takes a phone call which is an hour and a half if your time at least. This is disgraceful and I will file complaints with the Revdex.com and department of consumer affairs.
If not for the representative, I would STILL be getting ripped off for the extra charge. I plan to pursue this not only because of the money, but because Centurylink made the mistake and feels it’s ok to benefit from it.
Making matters worse, we decided since Centurylink is unable to provide enough bandwidth to use in today’s climate of streaming, we decided to cancel our service four months prior to the end of our “contract”. A contract is something both sides are responsible for and in my opinion, Centurylink did not meet their end of the contract. Bandwidths of 4 when promised “at least 6” is not acceptable. We had technicians come out several times over the years with no success. They, themselves have admitted that the DSL would need to be overhauled to provide the type of service we would need. Now I am being billed $200 for early termination of the “contract” after being on the phone 2 hours and four transfers I had been assured that the termination fee would be “prorated”. That is not the case. I tried calling and was transferred repeated by useless individuals and finally gave up. So we are now in the hole for $320 of gifted money to Centurylink.
How sad that corporations design policy to benefit themselves and not the consumer.

They charged more than promised. They promised reliable internet. They promised a low rate. They promised good service. The did none of these.

I cancelled and demanded a refund and they sent my account to collections.

I contacted CenturyLink via chat on 5/7 and spoke with an Eduardo (I believe) in regards to transferring the service from my old address of *** to my new address of ***. When chatting with him, he set my appointment up for 5/10 to turn on the internet. The next morning (I specifically remember these dates, as it was the date I closed on my new home) I received an e-mail regarding this service stating the date was for 5/25 by 5PM. I then called customer service to see why it was changed. I did not receive a phone call or anything, just an e-mail, which could have easily been dismissed as junk. When speaking with them, they stated that due to the not having enough reps in the area and them being overbooked. On 5/24 at around 5:45 I received a VM stating that they were having to cancel the appointment for a later date and sorry for the inconvenience. I had already taken the time off on Friday to make sure I was home at the time. I was unable to call because by the time that I received the VM their CS was already closed, so I pulled up the chat and spoke with a Juan I. He stated he could get me scheduled for 5/30. I told him that it would not work and they would need to do it on 5/25 due to that is when I was off work for this and that I was unable to take off on 5/30. He told me he tried, but was unable to change it and I would need to call in on 5/25. I told him no and requested to speak with a supervisor. After about a 5 min delay, he came back and said that his supervisor was able to override the schedule and was able to get me scheduled on 5/25 from 8-12. On 5/25 at 12:20 no one showed up and I contacted them again. They told me that I was on the schedule for 5/30. I said no, Juan put me down for 5/25 and that they needed to come that day to get it hooked up because it had been 3 weeks that I have been dealing with this and that my parents called in AFTER I had my appointment scheduled for the same service (line ran to the house, this was changed at a later date when I realized I needed to have a phone jack put in) and they had theirs installed the next week...and I was STILL waiting AND I had taken the day off, which resulted in $150 in lost wages for that day. They kept changing my times and pushing me back time and time again. I asked to speak with a supervisor then as well and demanded it be done on Friday. She put me on hold and came back and told me they would have someone come out on 5/28 to turn it on. She was reaching out to the local field office/dispatch to see if they could get me in and the soonest was on Monday. I called Mediacom and was ready to switch after all the frustration of dealing with your company and the prolonged waiting to get this installed. When the tech showed up on Monday, he was absolutely floored that I have been waiting for 20 days. He could not believe it at all....absolutely appalling. I am not sure why I was treated SO poorly, but I truly hope this is not a reflection of how this company thinks of it's customers. Like I said, the fact that my parents called and it was done immediately, while I kept getting a run around and pushing it back is despicable!

started services, no one told me what I was signing up for, now I only had services for 3 months and I have a one housand dollar phone bill, and no one will discuss my bill with me

Century link miselads and actually flat out lies to their customers in order to gain new customers. Our street had fiber optic internet installed about a year or so ago and century link sent sales people door to door several times attempting to get new customers. Eventually after several sales people came to the door we decided to try their service. The sales person we spoke with told us that we would get a $75 prepaid *** card for signing up for the internet package we chose. Several months have gone by and we've never received the prepaid *** card. We recently called about a billing issue and asked the customer service agent about the card, but she literally changed the subject both times we asked about the card. She acted like she didn't understand a word we were saying when it came to this *** card, she literally would not acknowledge the question and changed the subject by saying that she would love to help with our cancellation request, which noone had said anything about whatsoever. It was made extremely clear that the only form of customer service they provide is taking payments.
Our billing issue also wasn't able to be resolved. Our bill specifically said that $156 and change was due by 05/31/2018, our service was shut off on may 29th, two days before the due date. The customer service agent blamed me for not reading the bill correctly. The bill specifically said $156.65 due may 31 2018. The staff was very rude, they didn't even acknowledge one issue and blamed us for the other issue and made no attempt to resolve it with us, which could've been as simple as giving us till the due date on the bill to pay (a mere 2 days, 05/29 - 05/31). In my opinion century link's customer service is horrible and I don't think that its honest or ethically acceptable to lie to people about supposed promotions in an attempt to gain customers. I would like century link to at least provide the prepaid card they promised. I would also hope they would make some adjustments to their bill format because when a bill says a certain amount due by a specific date, I assume that I have until that date to pay.

I called Centurylink to disconnect my account and the representative I spoke to stated I had no early termination fee, I requested a written statement that my account was closing and that there was no termination fees. A few weeks later I receive a bill for $153 due to an early termination fee, I am unhappy due to the information provided was inaccurate, if I would of known my account would of had these fees I would of thought about disconnecting. On 5/8/2018 I spoke to Jordan D Badge number *** he stated no fees, and provided confirmation # *** and stated the calls are recorded so I could refer back to that recording

I canceled my CenturyLink account after four years. They sent a *** slip to return the modem, which included a tracking number. I taped it to a box, dropped it off at a *** store along with an *** return, and took the receipt home.

Over a month-and-a-half later, I get a notice saying that I owe $107.64 for an unreturned modem. The notice doesn't ask for the modem to be returned, it just asks to be paid. I called the number on the notice, and they asked for all kinds of personal information, and I stopped them when they wanted details about my employer. They are clearly preparing for collections.

I no longer hold the *** receipt because enough time has passed. Plus, CenturyLink formerly closed my account and issued me a refund for a pro-rated amount I overpaid. I assumed all was well. Now, they say they never received the modem -- almost two months after it was sent. They say I must provide a tracking number, which they should have since they issued the packing receipt to me. They refuse to provide me a tracking number, though they claim they can see it was never received.

What's more, in all our correspondences, they never once simply asked for the modem back, which to me shows they know it was sent.

The folks at the *** store say they've encountered people with this problem before. And a quick internet search shows this is not an uncommon problem. Considering CenturyLink is facing multiple class-action lawsuits for overcharging, I think this fits that behavior. I think it's a scam.

Please, please help.

On the day of May 24th, we called CenturyLink to set up our internet service. At this time, we had already purchased a router to use for this service. Upon arrival, the technician said that he would exchange our router for one provided by the company for no additional cost, claiming that their router was more compatible with their systems, which we agreed to. However, we found that they are charging us a monthly fee for using their router. In addition, when we contacted the company to resolve this issue, they said that they would not attempt any action if we did not provide proof that the conversation occured and the technician took our equipment.

This is also a contract and customer service issue. Century Link charged an early termination fee and an additional month in error and agreed to reimburse; however, to this date they have not reimbursed the monies owed.
2/16/18: I notified CenturyLink (CL) of move to a new primary residence. CL informed me they do not provide service in my new area and would submit an order to disconnect. According to the service provider; if they are not able to provide service due to relocation there will not be additional charges. I call again mid-march regarding the disconnect because service is still active. I was told there was record of my call to disconnect but disconnect didn't take place; I would need to pay for the additional month but the cancellation fee would be waived. I called 4/3/18 after I receive disconnect notice & confirmation my account was to be charged $186.05, I spoke to Nick who said that is an error and he zeroed out the bill, the charge would not go through. My account is charged 4/6/18, $38.94 & 4/15/18, $147.11, I called again 4/23/18 & spoke to about 4 customer service reps before someone told me the refund was in process and gave me ref#15370850. I call 5/4/18 to follow up on refund not yet received. Again I speak to 4 people, noted Jameson, Meghan & Vanessa. Either Meghan or Vanessa confirmed the refund would be processed after the close of my final billing month, May 16th. The system has to reflect the credit in order to process the reimbursement. I should expect a check in the mail. My final call is today, I am told there will be no refunds and they cannot provide an explanation for the additional monthly service charge on 4/6/18. I called 1-800-244-1111 & 1-844-275-9829 on these occasions. I understand from CL we pay in advance; meaning the 4/6/18 charge is intended for the following months service. I also understood from CL there should not be an early cancellation charge and received confirmation I would receive a full refund.
After numerous calls each confirming charge is an error & refund is in process; today, Jasmine H employee ID tells me the refund was processed but later cancelled by a supervisor; I was not to expect any refunds. I explained the history and results of those numerous calls and asked to speak to a senior manager; she could not provide a manager for me to speak or call. She could not provide a name w/number so I can follow up separately.
I had no intention or desire to cancel my service with CL; the choice to sever the relationship is CL's and I agreed. I was disappointed they could not provide service in my new area and the first two times I called, I asked the service person to verify availability. Each one confirmed service is not available, they noted they currently have a very weak signal, (~1.4mps) which CL stated is not enough for service. Please note, I was willing to try the weak signal but CL reps confirmed it is not service. Each time I called and spoke with so many people I was informed the charge was an error and would be reimbursed. I have spent hours on the phone with CL. I am pretty frustrated and very disappointed in these events. I'm hoping you can look into this and hopefully provide a positive resolution. Thank you.

I called to transfer my service with Century Link 3/13/2018. They were unable to transfer my service to my new location. So the service representative (SR) informed me that they would place me on a no commitment plan so I didn't get charged for my cancelation. After I canceled my service I received a bill for a cancelation fee. I called and told them my story. The SR informed me that I would not get a refund because of the cancelation fee. I asked to talk to someone else, and was transferred. I went through this 3 times, until finally someone was able to remove the fee for me. The SR's were very rude and unhelpful. They accused me of lying about the first SR I talked to. After they said that the fee was resolved, we informed the SR that we did not have our return label for the modem. The SR told us to take the modem to the local Century Link store. We did so, and the SR told us that they put the information into our account. To show that we returned the modem. Later on 5/14 I received a bill from Century link saying I owed 108.30 for not returning my modem. The modem that I had returned already. The rep at the cancelation number, (1-844-212-0179) informed me after hearing my story, that I was out of luck and that without the modem they could do nothing. I explained that I returned the modem, and they said that it was too bad that they didn't have to modem. After I was hung up on - transferred 3 times - and had to call back 5 times to finally get a SR that would actually help me. Finally the SR told me that I would be resolved of the fees, and that I had a 0.00 balance. This was on 5/23/2018. Then today, 5/29/2018 I received another bill for the modem the same 108.30. To me this shows that the SR's are unethical and that they are not informing me of the proper process.

Centurylink first added a charge to change my long distance provider, when I had never requested a change. I called them and asked them to take the charge off and put back the long distance provider I've had for years, and they said my long distance provider had not been changed. I asked them, then, to take off the charge for changing it. Instead, they took off my Lifeline discount, which I have had for much less than a year and had not been told I was due to renew (because I wasn't due to renew it yet). They not only removed the discount, but they made it retroactive, added back charges that had been removed by Lifeline from the previous bill, and put those charges on my current bill as well. I want the Lifeline discount reinstated, as I did not request it to be removed and it is not time for it to be renewed yet, and want the current bill to be changed back to the same as the previous one - minus the charge to change the long distance carrier that had not been changed. And when it is time to renew Lifeline, I want them to notify me, which they did not do last year, so I needlessly paid full price for many months because it was on autopay.

I have been unable to access my account for six months. I can log in, but I cannot do anything beyond that. All the links I attempt to go to, including to PAY MY BILL say there is an error. I cannot see my billings, my statements, my breakdown of services, NOTHING. My bill keeps increasing EVERY SINGLE month and I have no idea why BECAUSE I CANNOT SEE IT. This is the companys' way to force you to pay their price increases, because there is nothing you can do about it. This is not legal. They are REQUIRED to provide me a breakdown of my costs and services, which they have not done for six months. I cannot change my billing address, because I cannot access that part of my account. This is all just crap. I am forced every single month to pay my bill outside my account by entering my phone number. It is all a guessing game as to how much my bill is until I attempt to pay. I used to get electronic bills, but they stopped sending them to me about the same time this started. They need to fix this immediately and refund the rate increases since I have NO IDEA WHAT I AM PAYING FOR! I have proof of the errors as well, I am not making this up. Their system is flawed.