Complaint: [redacted] I am rejecting this response because: Not only did the business post the wrong tracking number in their last response to me, but I checked on the item on the [redacted] website and there has been no movementIt STILL is not here, the shipping charges are NOT refunded on my bank account, and there is no estimated delivery date on the *** page for my itemThis company is beyond disorganized and full of you know whatI asked for it to be overnighted to my house almost a full month ago now (which was weeks after I should have had my sheets), and they lie about "expediting" it now! Not only am I disgusted, but I can't believe they would lie to a customer like that- did they think I wouldn't notice if I still didn't get it today, or that I wouldn't check on the location of my package? I don't know, but I can assure you I will never order anything from them again, no matter how good of a deal it is Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you so much for your actionAs soon as you contacted them, they wrote to me and sent me the sheetsA small correction of a statement from the linens place: their website does not mention that they were having trouble with their email and phonesBut I do find it funny that they had no trouble with their credit card processingI wonder if their website had been malfunctioning during the other complaints that the Revdex.com received Thank you again, [redacted]
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your orderThe total paid on our site for your order was $for the shipping fee.Your order is currently in our fulfillment department for processingAs soon as the order has been processed and shipped, you will receive an email with tracking information Please note that our processing time is 3-business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards and Thank you, [redacted]
Hello, Thank you for contacting us We reviewed your order information and your request that was received The request for the two Sage pillowcases was submitted and with our fulfillment deptWe have been advised that it is scheduled to leave our facility tomorrow 9/25/ You will receive tracking information for the items Again, we apologize for any inconvenience, we were experiencing a slight delay in our fulfillment dept If you have any questions, please let us knowThank you and have a nice day
Complaint: [redacted] I am rejecting this response because: The compensation for the sheets does not equal the savings offered by the [redacted] siteAlthough I personally only had to pay a discounted amount, Luxor Linens is the party that did not fulfill the order in a reasonable amount of time and the purchase of the item ordered would not equal the amount I was savingI WANT MY SHEETS!!!!!! Regards, [redacted]
Hello, Thank you for bring this to our attention First and foremost we would like to apologize for the delay in delivery of the productWe have incurred a delay from our manufacturer which explains the delay experienced by the customerWe have since then received the product and have shipped it outUnfortunately it has been bounced back to us due to an incorrect address on the labelAlso, we have recently changed our website and while the information transfer has been successful, there were still unforeseen issues which have affected shipping and availability informationWe will once more send the order out by the end of the day today with Express shipping which usually does not take more than days’ timeOnce the order has been picked up I will update the customer with a new Tracking Number as it becomes available by the end of the business day todayThe shipping cost of $will be put through to our Accounting Department which usually takes between and business days but as we have given this customer a High Priority status, the refund for the shipping charge will be processed today Once again we apologize for any inconvenience this may have caused Thank you and have a wonderful day!
Complaint: [redacted] I am rejecting this response because: this company has still not contacted me one week later I also have emailed them days ago asking when my product would ship Each time I call, their automated system hangs up on me after waiting 5-minutes It has been impossible to speak to anyone at this business I JUST WANT MY PRODUCT AND SOME CONTACT FROM THE COMPANY Regards, [redacted]
I thought I had responded with thank you and the resolution is accepted [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etcWe are very understanding when it comes to unique circumstances like product defectsRest assured that we will honor your patronage by refunding you the amount paidI will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refundPlease do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our systemThis also froze any update emails that are generally sent to customersWe do apologize for any anxiety this may have caused youYou will find that we have included a special voucher offer in your order, as a recompense as you are a customer affected by this glitchHave a great day!Regards,Customer Service Department
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] has no obligation in this matterThe voucher I purchased came from [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, I am not happy that it took the effort of going through the Revdex.com to finally get a response Regards, [redacted]
Good Afternoon,The customers order was placed with a voucher code that was purchased for $by the customer from [redacted] In order to request a refund the customer would have to contact [redacted] On that note, the refunded amount from [redacted] would in turn be the amount the customer paid, which equals $Please contact [redacted] to request your refund.The amount we are able to refund would be the $Shipping and Handling collected on our websiteWe will reach out to the customer to start processing their $Shipping and Handling refund.Best,LL Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October If they arrive as promised I will notify you to close this ticket Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory assuming the order arrives on Friday as indicated Thanks for your assistanceMuch appreciated Regards, [redacted]
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement setAs we also stated previously to this customer this item was back orderedWe actually received a stock replenish at our warehouse yesterday and have the item packagedWe will be emailing tracking later today once we have itHave a great day!
Hello Revdex.com,We do apologiesWe have isolated a glitch in our system that froze a small batch of orders into perpetual "Pending Status" , which also affected update emails for these ordersWe are processing your refund and will contact [redacted] on your behalf to let them know about your approved refund statusHave a great day and again Apologies.Regards,Customer Service Team
Hello [redacted] I apologize for the inconvenience we have causedI would like for you to know I have met with my customer service team to rectify the issue from ever happening againI am personally handling your order and shipping the order out now via [redacted] The order will arrive tomorrow afternoonPlease see tracking number [redacted] I have also included a free gift for the inconvenienceThank you so much for your patience in this matter.Head of Operations, [redacted]
Complaint: [redacted] I am rejecting this response because: Not only did the business post the wrong tracking number in their last response to me, but I checked on the item on the [redacted] website and there has been no movementIt STILL is not here, the shipping charges are NOT refunded on my bank account, and there is no estimated delivery date on the *** page for my itemThis company is beyond disorganized and full of you know whatI asked for it to be overnighted to my house almost a full month ago now (which was weeks after I should have had my sheets), and they lie about "expediting" it now! Not only am I disgusted, but I can't believe they would lie to a customer like that- did they think I wouldn't notice if I still didn't get it today, or that I wouldn't check on the location of my package? I don't know, but I can assure you I will never order anything from them again, no matter how good of a deal it is Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Thank you so much for your actionAs soon as you contacted them, they wrote to me and sent me the sheetsA small correction of a statement from the linens place: their website does not mention that they were having trouble with their email and phonesBut I do find it funny that they had no trouble with their credit card processingI wonder if their website had been malfunctioning during the other complaints that the Revdex.com received Thank you again, [redacted]
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your orderThe total paid on our site for your order was $for the shipping fee.Your order is currently in our fulfillment department for processingAs soon as the order has been processed and shipped, you will receive an email with tracking information Please note that our processing time is 3-business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards and Thank you, [redacted]
Hello, Thank you for contacting us We reviewed your order information and your request that was received The request for the two Sage pillowcases was submitted and with our fulfillment deptWe have been advised that it is scheduled to leave our facility tomorrow 9/25/ You will receive tracking information for the items Again, we apologize for any inconvenience, we were experiencing a slight delay in our fulfillment dept If you have any questions, please let us knowThank you and have a nice day
Complaint: [redacted] I am rejecting this response because: The compensation for the sheets does not equal the savings offered by the [redacted] siteAlthough I personally only had to pay a discounted amount, Luxor Linens is the party that did not fulfill the order in a reasonable amount of time and the purchase of the item ordered would not equal the amount I was savingI WANT MY SHEETS!!!!!! Regards, [redacted]
Hello, Thank you for bring this to our attention First and foremost we would like to apologize for the delay in delivery of the productWe have incurred a delay from our manufacturer which explains the delay experienced by the customerWe have since then received the product and have shipped it outUnfortunately it has been bounced back to us due to an incorrect address on the labelAlso, we have recently changed our website and while the information transfer has been successful, there were still unforeseen issues which have affected shipping and availability informationWe will once more send the order out by the end of the day today with Express shipping which usually does not take more than days’ timeOnce the order has been picked up I will update the customer with a new Tracking Number as it becomes available by the end of the business day todayThe shipping cost of $will be put through to our Accounting Department which usually takes between and business days but as we have given this customer a High Priority status, the refund for the shipping charge will be processed today Once again we apologize for any inconvenience this may have caused Thank you and have a wonderful day!
Complaint: [redacted] I am rejecting this response because: this company has still not contacted me one week later I also have emailed them days ago asking when my product would ship Each time I call, their automated system hangs up on me after waiting 5-minutes It has been impossible to speak to anyone at this business I JUST WANT MY PRODUCT AND SOME CONTACT FROM THE COMPANY Regards, [redacted]
I thought I had responded with thank you and the resolution is accepted [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etcWe are very understanding when it comes to unique circumstances like product defectsRest assured that we will honor your patronage by refunding you the amount paidI will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refundPlease do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our systemThis also froze any update emails that are generally sent to customersWe do apologize for any anxiety this may have caused youYou will find that we have included a special voucher offer in your order, as a recompense as you are a customer affected by this glitchHave a great day!Regards,Customer Service Department
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] has no obligation in this matterThe voucher I purchased came from [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, I am not happy that it took the effort of going through the Revdex.com to finally get a response Regards, [redacted]
Good Afternoon,The customers order was placed with a voucher code that was purchased for $by the customer from [redacted] In order to request a refund the customer would have to contact [redacted] On that note, the refunded amount from [redacted] would in turn be the amount the customer paid, which equals $Please contact [redacted] to request your refund.The amount we are able to refund would be the $Shipping and Handling collected on our websiteWe will reach out to the customer to start processing their $Shipping and Handling refund.Best,LL Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October If they arrive as promised I will notify you to close this ticket Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory assuming the order arrives on Friday as indicated Thanks for your assistanceMuch appreciated Regards, [redacted]
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement setAs we also stated previously to this customer this item was back orderedWe actually received a stock replenish at our warehouse yesterday and have the item packagedWe will be emailing tracking later today once we have itHave a great day!
Hello Revdex.com,We do apologiesWe have isolated a glitch in our system that froze a small batch of orders into perpetual "Pending Status" , which also affected update emails for these ordersWe are processing your refund and will contact [redacted] on your behalf to let them know about your approved refund statusHave a great day and again Apologies.Regards,Customer Service Team
Hello [redacted] I apologize for the inconvenience we have causedI would like for you to know I have met with my customer service team to rectify the issue from ever happening againI am personally handling your order and shipping the order out now via [redacted] The order will arrive tomorrow afternoonPlease see tracking number [redacted] I have also included a free gift for the inconvenienceThank you so much for your patience in this matter.Head of Operations, [redacted]