here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Hello, [redacted] Please, be advised, a review of you order ([redacted] confirmsthat we have received the set you sent back on December 26, 2014. Please note,our customer service team kept a record of the conversation we had on January9, 2015 about receiving back the...
aforementioned item and logging its replacementin for processing shortly thereafter. We were awaiting a replenishment stock ofCalifornia King "Giovanni Egyptian Comfort Sheets" in the color "Ivory"to arrive in order to fulfill the exchange. We would like to inform you, yourorder has shipped and is currently in transit. We are providing the trackinginformation via email, and are also including a $25.00 gift code that can be applied towards a future purchase ascompensation for this terrible inconvenience. We hope, this helps clear up anyquestions or concerns you may have, thank you.
Hello Revdex.com,Apologies for any stress that may have been experienced. In order to process your refund we will need for you to send back the items. I am placing your order under our approved refund tab so that when it arrives our Refund Department will be able to process your refund as...
efficiently as possible . This will consist of contacting [redacted] on your behalf and informing them that it is okay to refund your voucherRegards,Customer Service Team
Hello [redacted]I apologize for the inconvenience we have caused. I would like for you to know I have met with my customer service team to rectify the issue from ever happening again. I am personally handling your order and shipping the order out now via [redacted]. The order will...
arrive tomorrow afternoon. Please see tracking number [redacted] I have also included a free gift for the inconvenience. Thank you so much for your patience in this matter.Head of Operations,[redacted]
Hello Revdex.com,Apologies for any stress this may have caused. We have isolated a system glitch that froze a small batch of orders into "Pending" status and affected their email updates. We have been working on manually shipping out these orders. This has caused delays in fulfillment for some...
order and has caused a high influx of customer inquires.The customer will note that their first order placed on 9/16/14 for an Ivory King Size Sheet Set (Order #[redacted]) was promptly fulfilled and Delivered as it was not affected by the glitch that affected his order placed on the 17th. I am currently looking into your order and processing it. We should have an update for you within 24hrs.Regards,Customer Service Team.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Good Afternoon,The customers order was placed with a voucher code that was purchased for $49.00 by the customer from [redacted]. In order to request a refund the customer would have to contact [redacted] . On that note, the refunded amount from [redacted] would in turn be...
the amount the customer paid, which equals $49.00. Please contact [redacted] to request your refund.The amount we are able to refund would be the $9.95 Shipping and Handling collected on our website. We will reach out to the customer to start processing their $9.95 Shipping and Handling refund.Best,LL Team.
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement set. As we also stated previously to this customer this item was back ordered. We actually received a stock replenish at our warehouse yesterday and have the item packaged. We will be...
emailing tracking later today once we have it. Have a great day!
Hello Revdex.com,Apologies about the delay in receiving your item. We have identified a system glitch that cause your order to be statically held in our system as 'Pending'. I am currently processing your refund of $9.95 shipping due to this delay & we will be sending out your item as...
requested. I will be emailing you the tracking number shortly. Have a great day!Regards,Customer Service Team
Hello, Thank you for contacting us. We reviewed your order information and your request that was received. The request for the two Sage pillowcases was submitted and with our fulfillment dept. We have been advised that it is scheduled to leave our facility tomorrow 9/25/14. ...
You will receive tracking information for the items. Again, we apologize for any inconvenience, we were experiencing a slight delay in our fulfillment dept. If you have any questions, please let us know. Thank you and have a nice day.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
I have still not received these packages. Please do not close the case as resolved.
(1) King Wine #[redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine #[redacted] tracking #[redacted] and [redacted] tracking # [redacted].
11.88px;">We apologize for the inconvenience but, it seems that you have received the wrong product. We have tired to call you on 2 occasions with no answer.
You can offer you two solutions.
1) Full refund plus shipping back to us
2) We can send you the correct product + a 10% credit for the inconvenience
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our system. This also froze any update emails that are generally sent to customers. We do apologize for any anxiety this may have caused you. You will find that we have included a special...
voucher offer in your order, as a recompense as you are a customer affected by this glitch. Have a great day!Regards,Customer Service Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory assuming the order arrives on Friday as indicated.
Thanks for your assistance. Much appreciated.
Regards,
[redacted]
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etc. We are very understanding when it comes to unique circumstances like product defects. Rest assured that we will honor your patronage by...
refunding you the amount paid. I will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refund. Please do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you so much for your action. As soon as you contacted them, they wrote to me and sent me the sheets. A small correction of a statement from the linens place: their website does not mention that they were having trouble with their email and phones. But I do find it funny that they had no trouble with their credit card processing. I wonder if their website had been malfunctioning during the 109 other complaints that the Revdex.com received.
Thank you again, [redacted]
Complaint: [redacted]
I am rejecting this response because:
Per the [redacted] website only the first item shipped and can be tracked, the second is showing that shipment was initiated on 9/23 but that the package has not yet been received by [redacted].
Regards,[redacted]
Hello,
Thank you for bring this to our attention.
First and foremost we would like to apologize for the delay in delivery of the product. We have incurred a delay from our manufacturer which explains the delay experienced by the customer. We have since then received the product...
and have shipped it out. Unfortunately it has been bounced back to us due to an incorrect address on the label. Also, we have recently changed our website and while the information transfer has been successful, there were still unforeseen issues which have affected shipping and availability information. We will once more send the order out by the end of the day today with Express shipping which usually does not take more than 3 days’ time. Once the order has been picked up I will update the customer with a new Tracking Number as it becomes available by the end of the business day today. The shipping cost of $9.00 will be put through to our Accounting Department which usually takes between 3 and 5 business days but as we have given this customer a High Priority status, the refund for the shipping charge will be processed today.
Once again we apologize for any inconvenience this may have caused.
Thank you and have a wonderful day!
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
Hello, [redacted] Please, be advised, a review of you order ([redacted] confirmsthat we have received the set you sent back on December 26, 2014. Please note,our customer service team kept a record of the conversation we had on January9, 2015 about receiving back the...
aforementioned item and logging its replacementin for processing shortly thereafter. We were awaiting a replenishment stock ofCalifornia King "Giovanni Egyptian Comfort Sheets" in the color "Ivory"to arrive in order to fulfill the exchange. We would like to inform you, yourorder has shipped and is currently in transit. We are providing the trackinginformation via email, and are also including a $25.00 gift code that can be applied towards a future purchase ascompensation for this terrible inconvenience. We hope, this helps clear up anyquestions or concerns you may have, thank you.
Hello Revdex.com,Apologies for any stress that may have been experienced. In order to process your refund we will need for you to send back the items. I am placing your order under our approved refund tab so that when it arrives our Refund Department will be able to process your refund as...
efficiently as possible . This will consist of contacting [redacted] on your behalf and informing them that it is okay to refund your voucherRegards,Customer Service Team
Hello [redacted]I apologize for the inconvenience we have caused. I would like for you to know I have met with my customer service team to rectify the issue from ever happening again. I am personally handling your order and shipping the order out now via [redacted]. The order will...
arrive tomorrow afternoon. Please see tracking number [redacted] I have also included a free gift for the inconvenience. Thank you so much for your patience in this matter.Head of Operations,[redacted]
Hello Revdex.com,Apologies for any stress this may have caused. We have isolated a system glitch that froze a small batch of orders into "Pending" status and affected their email updates. We have been working on manually shipping out these orders. This has caused delays in fulfillment for some...
order and has caused a high influx of customer inquires.The customer will note that their first order placed on 9/16/14 for an Ivory King Size Sheet Set (Order #[redacted]) was promptly fulfilled and Delivered as it was not affected by the glitch that affected his order placed on the 17th. I am currently looking into your order and processing it. We should have an update for you within 24hrs.Regards,Customer Service Team.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Good Afternoon,The customers order was placed with a voucher code that was purchased for $49.00 by the customer from [redacted]. In order to request a refund the customer would have to contact [redacted] . On that note, the refunded amount from [redacted] would in turn be...
the amount the customer paid, which equals $49.00. Please contact [redacted] to request your refund.The amount we are able to refund would be the $9.95 Shipping and Handling collected on our website. We will reach out to the customer to start processing their $9.95 Shipping and Handling refund.Best,LL Team.
Hello Revdex.com,As stated in our previous response to this customer, we will be able to send a replacement set. As we also stated previously to this customer this item was back ordered. We actually received a stock replenish at our warehouse yesterday and have the item packaged. We will be...
emailing tracking later today once we have it. Have a great day!
Hello Revdex.com,Apologies about the delay in receiving your item. We have identified a system glitch that cause your order to be statically held in our system as 'Pending'. I am currently processing your refund of $9.95 shipping due to this delay & we will be sending out your item as...
requested. I will be emailing you the tracking number shortly. Have a great day!Regards,Customer Service Team
Hello, Thank you for contacting us. We reviewed your order information and your request that was received. The request for the two Sage pillowcases was submitted and with our fulfillment dept. We have been advised that it is scheduled to leave our facility tomorrow 9/25/14. ...
You will receive tracking information for the items. Again, we apologize for any inconvenience, we were experiencing a slight delay in our fulfillment dept. If you have any questions, please let us know. Thank you and have a nice day.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
I have still not received these packages. Please do not close the case as resolved.
(1) King Wine #[redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine #[redacted] tracking #[redacted] and [redacted] tracking # [redacted].
Regards,
[redacted]
Hi [redacted] ,
11.88px;">We apologize for the inconvenience but, it seems that you have received the wrong product. We have tired to call you on 2 occasions with no answer.
You can offer you two solutions.
1) Full refund plus shipping back to us
2) We can send you the correct product + a 10% credit for the inconvenience
Please let us know which you prefer.
Hello Revdex.com,We have identified a system glitch that placed some orders into perpetual 'Pending' status in our system. This also froze any update emails that are generally sent to customers. We do apologize for any anxiety this may have caused you. You will find that we have included a special...
voucher offer in your order, as a recompense as you are a customer affected by this glitch. Have a great day!Regards,Customer Service Department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory assuming the order arrives on Friday as indicated.
Thanks for your assistance. Much appreciated.
Regards,
[redacted]
Hello Revdex.com,We do have a very strict policy regarding returns, but that only covers buyer's remorse, customers who want a different colour, etc. We are very understanding when it comes to unique circumstances like product defects. Rest assured that we will honor your patronage by...
refunding you the amount paid. I will be emailing you shortly requesting images of the defect and then I will be contacting [redacted] on your behalf to have them process your refund. Please do not worry about sending back the defective product, as the images will suffice in expediting your request.Regards,Customer Service Department.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you so much for your action. As soon as you contacted them, they wrote to me and sent me the sheets. A small correction of a statement from the linens place: their website does not mention that they were having trouble with their email and phones. But I do find it funny that they had no trouble with their credit card processing. I wonder if their website had been malfunctioning during the 109 other complaints that the Revdex.com received.
Thank you again, [redacted]
Complaint: [redacted]
I am rejecting this response because:
Per the [redacted] website only the first item shipped and can be tracked, the second is showing that shipment was initiated on 9/23 but that the package has not yet been received by [redacted].
Regards,[redacted]
Hello,
Thank you for bring this to our attention.
First and foremost we would like to apologize for the delay in delivery of the product. We have incurred a delay from our manufacturer which explains the delay experienced by the customer. We have since then received the product...
and have shipped it out. Unfortunately it has been bounced back to us due to an incorrect address on the label. Also, we have recently changed our website and while the information transfer has been successful, there were still unforeseen issues which have affected shipping and availability information. We will once more send the order out by the end of the day today with Express shipping which usually does not take more than 3 days’ time. Once the order has been picked up I will update the customer with a new Tracking Number as it becomes available by the end of the business day today. The shipping cost of $9.00 will be put through to our Accounting Department which usually takes between 3 and 5 business days but as we have given this customer a High Priority status, the refund for the shipping charge will be processed today.
Once again we apologize for any inconvenience this may have caused.
Thank you and have a wonderful day!