Hello, We are sorryfor any inconvenience with your recent order with Luxor Linens. We pride ourselves in customer satisfaction,we have over a million customers and at times there may be a misunderstanding We work on addressing each concern with ourcustomersWe have
been in contact with you regarding the replacement of theQueen Flat sheet, however once an item is refunded per our policy we are unableto ship another item, because the order has been refunded and the matterresolved. After reviewing your orderinformation we will ship the replacement flat sheet. If you have any questions, please let usknowThank you
Complaint: ***
I am rejecting this response because: I feel that far too many businesses use the "technical" aspect as an escape coat for dealing with their customer complaints. My original offer stands, they can send me the solid king sheet set in aqua with no additional charges to me, that would be good customer service. I will not spend my time, money or energy to package the striped sheet set and send it back
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID *** and find that this resolution is satisfactory to me
Regards,
*** *** Please cancel complaint #*** It has been resolved with a full refundThank you, ***
Complaint: ***
I am rejecting this response because: I have yet to receive a shipment confirmation, product or a payment refundI will accept the resolution as soon as I have proof of shipment and the product in hand or a full refund from Luxor Linens
Regards,*** ***
Complaint: ***
I am rejecting this response because:While I am appreciative that my order has finally shipped, I'm quite disappointed that it will not arrive for another days and I still have to pay $for shippingYour company had a computer glitch that caused this order to get lostAs an *** Sales representative myself, I treat my customers like they sign my paycheckIf we were to miss a shipment like this, we would certainly send the product with expedited shipping at our costThe canned and blunt reply was very impersonal and showed a lack of responsibility for what happened and diminished respect for your customerAn apology for the error would have been expected.I had looked forward to making future purchases from your establishment, but after this experience, I will find my "purveyor of fine linens" elsewhereFor an upscale business with extremely expensive merchandise, I would have expected much better service
Regards,*** ***
Complaint: ***
I am rejecting this response because: I agreed to allow Luxor Linens to ship the item they promised by10-15-in order to settle this complaintI have not received my item and wish to re-open this complaintI would like for them to refund everything at this timeI no longer hold out hope that this item will arrive
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello Revdex.com,We do apologize that any stress has been incurredCurrently this order was Delivered to the customer yesterday as per her *** Tracking number: *** Please let us know if you still want to process your refundWe will then provide you with a return
label so that you may send the item back to us and then we can approve your refund once we receive the item backYou are also welcome to keep your order and as recompense for your trouble we can offer you a voucher for $off a future purchase of $or morePlease confirm which option you'd like to select. Regards,Customer Service Department
Hello Revdex.com,We do apologize, for we have been experiencing a high call flow that our initial phone system was not able to handle properlyMany customers believe they are being cut off but in actuality they are being forwarded to a voice-mail box, we are currently resolving this issueLooking
at the history of emails this customer has had with our Customer Service department while we cannot accept returns of personal items that are opened/used/washed we can offer the following solutions: We are sorry to hear that the Fresco Pillow was not to your liking. We would like to offer you one of these options: Option Partial Refund: You would get to keep the pillow and receive $in store credit usable throughout our boutique or as a gift. ***/Dr-Phil-Exclusive-Offers-sp-35.html Option Alternative Pillow: If you prefer a solid memory foam pillow instead of a shredded memory foam pillow we will send you one of our Giovanni memory foam pillows for free just pay $shipping (pictured below). ***/The-Giovanni-Bounce-Comfort-Memory-Foam-Standard-Size-Pillow-p-897.html Please let us know which of the two options you prefer.I would need a confirmation of which one of these options the customer would like to select to remedy the situationAt this time these are the only options I can offer for a personal item that has been opened/used/washed that is being returned for the reason of: Buyer's remorse.Have a nice day!
Hey [redacted]
We are so sorry for not getting in touch sooner, and for the conflicting informationYour order has been shipped The tracking number is [redacted] It will be delivered this Friday
"line-height: 1em;">We normally ship a lot faster, but our system was overwhelmed by the number of orders we received from this deal We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card
Please let us know if there is anything else we can do for you
-Luxor Linens
Hello Revdex.com,I've looked into these orders in our system and see that both of your orders have shipped. One is due to arrive tomorrow and the second on the 11th . We do apologize for any inconvenience this delay has caused as a recompense for the delay we have included gift vouchers in...
each package . Regards,Customer Service Team.P.S. Your Tracking Numbers are: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, there is no explanation of why getting in touch with the business is so difficult. Gift vouchers do not do me any good, as I doubt I would do business with you again. Please stop misleading people.
Regards, [redacted]
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your order. The total paid...
on our site for your order was $9.95 for the shipping fee.Your order is currently in our fulfillment department for processing. As soon as the order has been processed and shipped, you will receive an email with tracking information. Please note that our processing time is 3-5 business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day.
I thought I had responded with thank you and the resolution is accepted. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,Apologies for the delays on our phone system. We have in fact been dealing with a high call flow. Upon further investigation I was only able to find one Email Ticket from the customer from 11:36am this Morning October 6th, which was responded to at 1:21pm (October 6th) by our...
customer service department offering a resolution. We are currently awaiting a response from the customer.
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards and Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Hello,We apologize for any inconvenience.We apologize for the delay in responding to your email, we were experiencing technicalissues with our system as noted on our website. Your order has been delayed due to fulfillment issues. Unfortunately, ourreplenishing...
inventory was delayed due to customs. We have been informed that it will be released and your order will be departing by the end of next week. Again, we appreciate your patience and understanding in this matter.If you wish to cancel your order, please let us know.We will follow up with you via a separate email.Thank you and have a nice day.
Unfortunately, the package was returned to us due to "Invalid address". We've taken care of this situation and have sent the package to the correct address.
For the inconvenience, we'd like to offer the customer promotional pricing and discounts on any item on the site....
Hello, We are sorryfor any inconvenience with your recent order with Luxor Linens. We pride ourselves in customer satisfaction,we have over a million customers and at times there may be a misunderstanding We work on addressing each concern with ourcustomersWe have
been in contact with you regarding the replacement of theQueen Flat sheet, however once an item is refunded per our policy we are unableto ship another item, because the order has been refunded and the matterresolved. After reviewing your orderinformation we will ship the replacement flat sheet. If you have any questions, please let usknowThank you
Complaint: ***
I am rejecting this response because: I feel that far too many businesses use the "technical" aspect as an escape coat for dealing with their customer complaints. My original offer stands, they can send me the solid king sheet set in aqua with no additional charges to me, that would be good customer service. I will not spend my time, money or energy to package the striped sheet set and send it back
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID *** and find that this resolution is satisfactory to me
Regards,
*** *** Please cancel complaint #*** It has been resolved with a full refundThank you, ***
Complaint: ***
I am rejecting this response because: I have yet to receive a shipment confirmation, product or a payment refundI will accept the resolution as soon as I have proof of shipment and the product in hand or a full refund from Luxor Linens
Regards,*** ***
Complaint: ***
I am rejecting this response because:While I am appreciative that my order has finally shipped, I'm quite disappointed that it will not arrive for another days and I still have to pay $for shippingYour company had a computer glitch that caused this order to get lostAs an *** Sales representative myself, I treat my customers like they sign my paycheckIf we were to miss a shipment like this, we would certainly send the product with expedited shipping at our costThe canned and blunt reply was very impersonal and showed a lack of responsibility for what happened and diminished respect for your customerAn apology for the error would have been expected.I had looked forward to making future purchases from your establishment, but after this experience, I will find my "purveyor of fine linens" elsewhereFor an upscale business with extremely expensive merchandise, I would have expected much better service
Regards,*** ***
Complaint: ***
I am rejecting this response because: I agreed to allow Luxor Linens to ship the item they promised by10-15-in order to settle this complaintI have not received my item and wish to re-open this complaintI would like for them to refund everything at this timeI no longer hold out hope that this item will arrive
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Hello Revdex.com,We do apologize that any stress has been incurredCurrently this order was Delivered to the customer yesterday as per her *** Tracking number: *** Please let us know if you still want to process your refundWe will then provide you with a return
label so that you may send the item back to us and then we can approve your refund once we receive the item backYou are also welcome to keep your order and as recompense for your trouble we can offer you a voucher for $off a future purchase of $or morePlease confirm which option you'd like to select. Regards,Customer Service Department
Hello Revdex.com,We do apologize, for we have been experiencing a high call flow that our initial phone system was not able to handle properlyMany customers believe they are being cut off but in actuality they are being forwarded to a voice-mail box, we are currently resolving this issueLooking
at the history of emails this customer has had with our Customer Service department while we cannot accept returns of personal items that are opened/used/washed we can offer the following solutions: We are sorry to hear that the Fresco Pillow was not to your liking. We would like to offer you one of these options: Option Partial Refund: You would get to keep the pillow and receive $in store credit usable throughout our boutique or as a gift. ***/Dr-Phil-Exclusive-Offers-sp-35.html Option Alternative Pillow: If you prefer a solid memory foam pillow instead of a shredded memory foam pillow we will send you one of our Giovanni memory foam pillows for free just pay $shipping (pictured below). ***/The-Giovanni-Bounce-Comfort-Memory-Foam-Standard-Size-Pillow-p-897.html Please let us know which of the two options you prefer.I would need a confirmation of which one of these options the customer would like to select to remedy the situationAt this time these are the only options I can offer for a personal item that has been opened/used/washed that is being returned for the reason of: Buyer's remorse.Have a nice day!
Hey [redacted]
We are so sorry for not getting in touch sooner, and for the conflicting informationYour order has been shipped The tracking number is [redacted] It will be delivered this Friday
"line-height: 1em;">We normally ship a lot faster, but our system was overwhelmed by the number of orders we received from this deal We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card
Please let us know if there is anything else we can do for you
-Luxor Linens
Hello Revdex.com,I've looked into these orders in our system and see that both of your orders have shipped. One is due to arrive tomorrow and the second on the 11th . We do apologize for any inconvenience this delay has caused as a recompense for the delay we have included gift vouchers in...
each package . Regards,Customer Service Team.P.S. Your Tracking Numbers are: [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although, there is no explanation of why getting in touch with the business is so difficult. Gift vouchers do not do me any good, as I doubt I would do business with you again. Please stop misleading people.
Regards, [redacted]
Hello,Thank you for contacting Luxor Linens.We apologize for any inconvenience and delay with responding to your email.We have been experiencing technical issues with our email system, as stated on our site.Attached is a copy of your Invoice for your order. The total paid...
on our site for your order was $9.95 for the shipping fee.Your order is currently in our fulfillment department for processing. As soon as the order has been processed and shipped, you will receive an email with tracking information. Please note that our processing time is 3-5 business days.If you have any questions, please let us know and we will be happy to assist you.Thank you and have a nice day.
I thought I had responded with thank you and the resolution is accepted. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello Revdex.com,Apologies for the delays on our phone system. We have in fact been dealing with a high call flow. Upon further investigation I was only able to find one Email Ticket from the customer from 11:36am this Morning October 6th, which was responded to at 1:21pm (October 6th) by our...
customer service department offering a resolution. We are currently awaiting a response from the customer.
[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards and Thank you, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Hello,We apologize for any inconvenience.We apologize for the delay in responding to your email, we were experiencing technicalissues with our system as noted on our website. Your order has been delayed due to fulfillment issues. Unfortunately, ourreplenishing...
inventory was delayed due to customs. We have been informed that it will be released and your order will be departing by the end of next week. Again, we appreciate your patience and understanding in this matter.If you wish to cancel your order, please let us know.We will follow up with you via a separate email.Thank you and have a nice day.
Unfortunately, the package was returned to us due to "Invalid address". We've taken care of this situation and have sent the package to the correct address.
For the inconvenience, we'd like to offer the customer promotional pricing and discounts on any item on the site....
Customer can contact [redacted] directly