[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I am not happy that it took the effort of going through the Revdex.com to finally get a response.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
The compensation for the sheets does not equal the savings offered by the [redacted] site. Although I personally only had to pay a discounted amount, Luxor Linens is the party that did not fulfill the order in a reasonable amount of time and the purchase of the item ordered would not equal the amount I was saving. I WANT MY SHEETS!!!!!!
Regards,[redacted]
After doing some research on the order, I've found that it is still in transit with no estimated delivery date. This is unacceptable as the order information was sent to the delivery company on January 7th.
We are unhappy that a customer, any customer, has to deal with this, but...
we would like to resolve this situation by any means. The delivery company has been contacted and further contact will be initiated.
We would like to offer the customer promotional prices and discount on any item on the site. Customer can contact [redacted] directly.
Complaint: [redacted]
I am rejecting this response because: this company has still not contacted me one week later. I also have emailed them 3 days ago asking when my product would ship. Each time I call, their automated system hangs up on me after waiting 5-7 minutes . It has been impossible to speak to anyone at this business. I JUST WANT MY PRODUCT AND SOME CONTACT FROM THE COMPANY.
Regards,[redacted]
Hello [redacted]We apologize for any inconvenience and delay in responding to your email.We have been experiencing high email and call volume. Due to our technical issues on our website and email. We are working to resolve this issue andaddress our customers as...
promptly as possible. In regards to your order, we deeply apologize for the delay. Unfortunately our replenishment stock for theGiovanni Sheet sets has been delayed at customs due to routine processing. We have been advised that the shipment will be coming in on Monday, once in our facility we will complete the processing of your order and ship to you immediately. Once the order ships, you will receive notification along with tracking information. We will follow up with you via email, with any additional questions that you may have regarding this mater. Thank you and have a nice day.
Hello Revdex.com,Apologies about the delays you have been experiencing with your order. I can offer one of the following options as a solution:Option 1: Sending out a replacement order at no extra cost to you (this would be the same exact product & specifications you...
selected), while also refunding your card the $9.95 shipping (because of the delay you've experienced in receiving the item/order). If your original order arrives in the mean time please feel free to keep both Sheet Sets.Or Option 2:Refunding both the Voucher and Shipping price.Please confirm which solution you would like to select.
My complaint was considered resolved & closed because the business repliedsaying they would issue me a refund. Almost a month later and I still do nothave the refund they promised. How can I go about reopening this complaint?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October 15. If they arrive as promised I will notify you to close this ticket.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: Not only did the business post the wrong tracking number in their last response to me, but I checked on the item on the [redacted] website and there has been no movement. It STILL is not here, the shipping charges are NOT refunded on my bank account, and there is no estimated delivery date on the [redacted] page for my item. This company is beyond disorganized and full of you know what. I asked for it to be overnighted to my house almost a full month ago now (which was 2 weeks after I should have had my sheets), and they lie about "expediting" it now! Not only am I disgusted, but I can't believe they would lie to a customer like that- did they think I wouldn't notice if I still didn't get it today, or that I wouldn't check on the location of my package? I don't know, but I can assure you I will never order anything from them again, no matter how good of a deal it is.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: My case ID # is in the subject of this email. I understand it has been marked as resolved, but it is not resolved, as I still have not recieved the item from the company, nor have I gotten any sort of shipping confirmation or tracking for my sheets that I ordered that should have been delivered on Halloween. I was going to write a response last night, as the company said the sheets would be shipping on 11/10, and I allowed 7 business days for them to be delivered to my house. I STILL DON'T HAVE THEM. If you could please re-open this case, and send me something so I can update the website, I would greatly appreciate this. Thank you,
Regards,[redacted]
Due to communication issues at the headquarters, we could not respond to the customer, for which we apologize.
I just placed an order for the bath mat to be send to the customer at no cost.
We truly apologize for the headache and hope that we can assist her in the...
future.
For any additional questions, contact [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] has no obligation in this matter. The voucher I purchased came from [redacted]
Regards,[redacted]
Resolved....Thought I would let you know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:It would have been nice if any of the information provided by the business would have been provided to me without having to go through the Revdex.com first.That said, Luxor Linens has provided me with the shipment information and confirmed that it has been shipped. Hence, in reference to complaint ID [redacted] this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: NO ONE has contacted me from Luxor Linens. I have ONCE AGAIN sent a request to customer service. I now want a refund in full for this product plus shipping. I am not waiting any longer to hear from them. The lack of response and customer service is unacceptable to me.
Regards,[redacted]
I did receive an email response from Luxor Linens and received my order on 10/4. So, I do not need you to take any further action on this matter. I am sorry to have bothered you.
I still...
think it is very odd that no one answers the phone and there is no way to leave a message on the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
We want to address each of your concerns regarding your order. Once an order is placed on oursite, you see on the screen your invoice which has the order information. This is also emailed. At times, the emails may go into a customer spam folder. The only correspondence we have...
with the customer is from October, where we advised that we were experiencing technicalissues with our system and phones. We informed her of the delay and the order was shipped within that time. We service over a million customers a yearand on a daily basis receive more than 100 plus calls/emails. Our representatives are handling eachcall/email. We also have Live Chat which is available. We have no record showing any calls or emailsfrom the customer in regards to them being dissatisfied with their order. If we had received any notification we wouldhave addressed it with the customer. The product information is listed on all of our promotions. Before the customer purchases the product,they can see all of the product details on the deal site and on our site. All of our products are manufactured with thebest quality. The product that was shipped and delivered to the customer is what was purchased. We are sorry to hear that the customer wasnot satisfied with their order. We will also follow up with the customer.
Complaint: [redacted]
I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails. The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-5 days to ship. It took 3 weeks to ship my order after my Revdex.com claim. I repeatedly tried to contact this company via phone as well. I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time". I called back 3 other times, and each time was disconnected after being on hold 5-7 minutes each time. After receiving the sheets, they are nowhere near 1000 thread count sheets. My 300 count sheets were twice as soft as these. To even suggest that these sheets are worth $140 is ridiculous. I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality. I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company. Their less-than-stellar Revdex.com rating should have been my first clue not to order from them. Buyer beware.
Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I am not happy that it took the effort of going through the Revdex.com to finally get a response.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:
The compensation for the sheets does not equal the savings offered by the [redacted] site. Although I personally only had to pay a discounted amount, Luxor Linens is the party that did not fulfill the order in a reasonable amount of time and the purchase of the item ordered would not equal the amount I was saving. I WANT MY SHEETS!!!!!!
Regards,[redacted]
After doing some research on the order, I've found that it is still in transit with no estimated delivery date. This is unacceptable as the order information was sent to the delivery company on January 7th.
We are unhappy that a customer, any customer, has to deal with this, but...
we would like to resolve this situation by any means. The delivery company has been contacted and further contact will be initiated.
We would like to offer the customer promotional prices and discount on any item on the site. Customer can contact [redacted] directly.
Complaint: [redacted]
I am rejecting this response because: this company has still not contacted me one week later. I also have emailed them 3 days ago asking when my product would ship. Each time I call, their automated system hangs up on me after waiting 5-7 minutes . It has been impossible to speak to anyone at this business. I JUST WANT MY PRODUCT AND SOME CONTACT FROM THE COMPANY.
Regards,[redacted]
Hello [redacted]We apologize for any inconvenience and delay in responding to your email.We have been experiencing high email and call volume. Due to our technical issues on our website and email. We are working to resolve this issue andaddress our customers as...
promptly as possible. In regards to your order, we deeply apologize for the delay. Unfortunately our replenishment stock for theGiovanni Sheet sets has been delayed at customs due to routine processing. We have been advised that the shipment will be coming in on Monday, once in our facility we will complete the processing of your order and ship to you immediately. Once the order ships, you will receive notification along with tracking information. We will follow up with you via email, with any additional questions that you may have regarding this mater. Thank you and have a nice day.
Hello Revdex.com,Apologies about the delays you have been experiencing with your order. I can offer one of the following options as a solution:Option 1: Sending out a replacement order at no extra cost to you (this would be the same exact product & specifications you...
selected), while also refunding your card the $9.95 shipping (because of the delay you've experienced in receiving the item/order). If your original order arrives in the mean time please feel free to keep both Sheet Sets.Or Option 2:Refunding both the Voucher and Shipping price.Please confirm which solution you would like to select.
My complaint was considered resolved & closed because the business repliedsaying they would issue me a refund. Almost a month later and I still do nothave the refund they promised. How can I go about reopening this complaint?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that the first offer is satisfactory provided the items are received by October 15. If they arrive as promised I will notify you to close this ticket.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: Not only did the business post the wrong tracking number in their last response to me, but I checked on the item on the [redacted] website and there has been no movement. It STILL is not here, the shipping charges are NOT refunded on my bank account, and there is no estimated delivery date on the [redacted] page for my item. This company is beyond disorganized and full of you know what. I asked for it to be overnighted to my house almost a full month ago now (which was 2 weeks after I should have had my sheets), and they lie about "expediting" it now! Not only am I disgusted, but I can't believe they would lie to a customer like that- did they think I wouldn't notice if I still didn't get it today, or that I wouldn't check on the location of my package? I don't know, but I can assure you I will never order anything from them again, no matter how good of a deal it is.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because: My case ID # is in the subject of this email. I understand it has been marked as resolved, but it is not resolved, as I still have not recieved the item from the company, nor have I gotten any sort of shipping confirmation or tracking for my sheets that I ordered that should have been delivered on Halloween. I was going to write a response last night, as the company said the sheets would be shipping on 11/10, and I allowed 7 business days for them to be delivered to my house. I STILL DON'T HAVE THEM. If you could please re-open this case, and send me something so I can update the website, I would greatly appreciate this. Thank you,
Regards,[redacted]
Due to communication issues at the headquarters, we could not respond to the customer, for which we apologize.
I just placed an order for the bath mat to be send to the customer at no cost.
We truly apologize for the headache and hope that we can assist her in the...
future.
For any additional questions, contact [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] has no obligation in this matter. The voucher I purchased came from [redacted]
Regards,[redacted]
Resolved....Thought I would let you know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:It would have been nice if any of the information provided by the business would have been provided to me without having to go through the Revdex.com first.That said, Luxor Linens has provided me with the shipment information and confirmed that it has been shipped. Hence, in reference to complaint ID [redacted] this resolution is satisfactory to me.
Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because: NO ONE has contacted me from Luxor Linens. I have ONCE AGAIN sent a request to customer service. I now want a refund in full for this product plus shipping. I am not waiting any longer to hear from them. The lack of response and customer service is unacceptable to me.
Regards,[redacted]
I did receive an email response from Luxor Linens and received my order on 10/4. So, I do not need you to take any further action on this matter. I am sorry to have bothered you.
I still...
think it is very odd that no one answers the phone and there is no way to leave a message on the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
We want to address each of your concerns regarding your order. Once an order is placed on oursite, you see on the screen your invoice which has the order information. This is also emailed. At times, the emails may go into a customer spam folder. The only correspondence we have...
with the customer is from October, where we advised that we were experiencing technicalissues with our system and phones. We informed her of the delay and the order was shipped within that time. We service over a million customers a yearand on a daily basis receive more than 100 plus calls/emails. Our representatives are handling eachcall/email. We also have Live Chat which is available. We have no record showing any calls or emailsfrom the customer in regards to them being dissatisfied with their order. If we had received any notification we wouldhave addressed it with the customer. The product information is listed on all of our promotions. Before the customer purchases the product,they can see all of the product details on the deal site and on our site. All of our products are manufactured with thebest quality. The product that was shipped and delivered to the customer is what was purchased. We are sorry to hear that the customer wasnot satisfied with their order. We will also follow up with the customer.
Complaint: [redacted]
I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails. The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-5 days to ship. It took 3 weeks to ship my order after my Revdex.com claim. I repeatedly tried to contact this company via phone as well. I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time". I called back 3 other times, and each time was disconnected after being on hold 5-7 minutes each time. After receiving the sheets, they are nowhere near 1000 thread count sheets. My 300 count sheets were twice as soft as these. To even suggest that these sheets are worth $140 is ridiculous. I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality. I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company. Their less-than-stellar Revdex.com rating should have been my first clue not to order from them. Buyer beware.
Regards,[redacted]