Hello Revdex.com,We do apologies. We have isolated a glitch in our system that froze a small batch of orders into perpetual "Pending Status" , which also affected update emails for these orders. We are processing your refund and will contact [redacted] on your behalf to let them know about your...
approved refund status. Have a great day and again Apologies.Regards,Customer Service Team.
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We have been working to respond to all of our customers in a timely manner. We are sorry that you did not receive the change in color you...
requested. The Anina Striped sheet set deal was limited quantities as stated on the deal site. The color you requested was not available. What we can do is we can offer you a Anina Solid sheet set in the color Aqua. If you would like to exchange it for that color and sheet set we can do it for you. There is an additional fee due to the upgrade, but we will be waiving it due to theinconvenience. The difference from the two sheet sets is that it is solid and not striped.Please let us know if you would like to proceed. We will submit the request and also send you a return label for the Anina striped you received.Awaiting your response. Thank you and have a nice day.
Our IT dept is researching to see how an automated response was sent to your inquiry. We are sorry for any inconvenience. As...
you were informed by our representative regarding your order, the replenishing stock was delayed. Which in turn caused a delay with your order. The order has been shipped and in transit to you [redacted] # [redacted]. An email was sent to you with this information. Again, we are sorry for the delay and if you have any questions, please let us know. Thank you.
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We are working on answering in a timely manner.Again, We apologize for any inconvenience. We reviewed your order information and a customer...
service representative contacted you yesterday with the status of your order. Your order is currently in processing in our monogramming dept. Once the order has been processed it will be shipped. Once shipped you will receive an email with tracking information. We were experiencing a slight delay due to the high volume of orders, however your order will be shipped once completed. Thank you for your patience and understanding in this matter.
Complaint: [redacted]
I am rejecting this response because:I gave you through 10-15-14 to make this right. I still do not have the product, although tracking shows it should be at my front door. Alas, it is not. Please refund my money.
Regards,[redacted]
Hello Revdex.com,We do apologies. We have isolated a glitch in our system that froze a small batch of orders into perpetual "Pending Status" , which also affected update emails for these orders. We are processing your refund and will contact [redacted] on your behalf to let them know about your...
approved refund status. Have a great day and again Apologies.Regards,Customer Service Team.
bait and switch...40% sale on their website...will not honor it!
they did honor a 20% discount offered through email - after a day and a half...
customer service rep was ALWAYS courteous.
will update with quality report if I can amend this
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We have been working to respond to all of our customers in a timely manner. We are sorry that you did not receive the change in color you...
requested. The Anina Striped sheet set deal was limited quantities as stated on the deal site. The color you requested was not available. What we can do is we can offer you a Anina Solid sheet set in the color Aqua. If you would like to exchange it for that color and sheet set we can do it for you. There is an additional fee due to the upgrade, but we will be waiving it due to theinconvenience. The difference from the two sheet sets is that it is solid and not striped.Please let us know if you would like to proceed. We will submit the request and also send you a return label for the Anina striped you received.Awaiting your response. Thank you and have a nice day.
Our IT dept is researching to see how an automated response was sent to your inquiry. We are sorry for any inconvenience. As...
you were informed by our representative regarding your order, the replenishing stock was delayed. Which in turn caused a delay with your order. The order has been shipped and in transit to you [redacted] # [redacted]. An email was sent to you with this information. Again, we are sorry for the delay and if you have any questions, please let us know. Thank you.
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We are working on answering in a timely manner.Again, We apologize for any inconvenience. We reviewed your order information and a customer...
service representative contacted you yesterday with the status of your order. Your order is currently in processing in our monogramming dept. Once the order has been processed it will be shipped. Once shipped you will receive an email with tracking information. We were experiencing a slight delay due to the high volume of orders, however your order will be shipped once completed. Thank you for your patience and understanding in this matter.
Complaint: [redacted]
I am rejecting this response because:I gave you through 10-15-14 to make this right. I still do not have the product, although tracking shows it should be at my front door. Alas, it is not. Please refund my money.
Regards,[redacted]