Complaint: [redacted]
I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails. The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-5 days to ship. It took 3 weeks to ship my order after my Revdex.com claim. I repeatedly tried to contact this company via phone as well. I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time". I called back 3 other times, and each time was disconnected after being on hold 5-7 minutes each time. After receiving the sheets, they are nowhere near 1000 thread count sheets. My 300 count sheets were twice as soft as these. To even suggest that these sheets are worth $140 is ridiculous. I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality. I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company. Their less-than-stellar Revdex.com rating should have been my first clue not to order from them. Buyer beware.
Regards,[redacted]
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We have been working to respond to all of our customers in a timely manner. We are sorry that you did not receive the change in color you...
requested. The Anina Striped sheet set deal was limited quantities as stated on the deal site. The color you requested was not available. What we can do is we can offer you a Anina Solid sheet set in the color Aqua. If you would like to exchange it for that color and sheet set we can do it for you. There is an additional fee due to the upgrade, but we will be waiving it due to theinconvenience. The difference from the two sheet sets is that it is solid and not striped.Please let us know if you would like to proceed. We will submit the request and also send you a return label for the Anina striped you received.Awaiting your response. Thank you and have a nice day.
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We are working on answering in a timely manner.Again, We apologize for any inconvenience. We reviewed your order information and a customer...
service representative contacted you yesterday with the status of your order. Your order is currently in processing in our monogramming dept. Once the order has been processed it will be shipped. Once shipped you will receive an email with tracking information. We were experiencing a slight delay due to the high volume of orders, however your order will be shipped once completed. Thank you for your patience and understanding in this matter.
Our IT dept is researching to see how an automated response was sent to your inquiry. We are sorry for any inconvenience. As...
you were informed by our representative regarding your order, the replenishing stock was delayed. Which in turn caused a delay with your order. The order has been shipped and in transit to you [redacted] # [redacted]. An email was sent to you with this information. Again, we are sorry for the delay and if you have any questions, please let us know. Thank you.
Complaint: [redacted]
I am rejecting this response because:I gave you through 10-15-14 to make this right. I still do not have the product, although tracking shows it should be at my front door. Alas, it is not. Please refund my money.
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:Though I did finally receive the ordered sheets, I did not receive ANY said emails nor did I receive ANY correspondence from this company after my repeated emails. The only response I ever received from this company was their response to my initial Revdex.com (via their website - not to me directly) claim saying my order would be processed and it would take 3-5 days to ship. It took 3 weeks to ship my order after my Revdex.com claim. I repeatedly tried to contact this company via phone as well. I was never able to get through, as their customer service would disconnect me and say, "the wait time is too long, call back at another time". I called back 3 other times, and each time was disconnected after being on hold 5-7 minutes each time. After receiving the sheets, they are nowhere near 1000 thread count sheets. My 300 count sheets were twice as soft as these. To even suggest that these sheets are worth $140 is ridiculous. I will never do business with Luxor Linens again, due to non-existent customer service and poor product quality. I will also make sure anyone I know does not only stay away from this company, but not buy any [redacted] to this company. Their less-than-stellar Revdex.com rating should have been my first clue not to order from them. Buyer beware.
Regards,[redacted]
bait and switch...40% sale on their website...will not honor it!
they did honor a 20% discount offered through email - after a day and a half...
customer service rep was ALWAYS courteous.
will update with quality report if I can amend this
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We have been working to respond to all of our customers in a timely manner. We are sorry that you did not receive the change in color you...
requested. The Anina Striped sheet set deal was limited quantities as stated on the deal site. The color you requested was not available. What we can do is we can offer you a Anina Solid sheet set in the color Aqua. If you would like to exchange it for that color and sheet set we can do it for you. There is an additional fee due to the upgrade, but we will be waiving it due to theinconvenience. The difference from the two sheet sets is that it is solid and not striped.Please let us know if you would like to proceed. We will submit the request and also send you a return label for the Anina striped you received.Awaiting your response. Thank you and have a nice day.
Hello,We apologize for the delay in responding to your email, we have been experiencing technical issues with our email and phone systems. We are working on answering in a timely manner.Again, We apologize for any inconvenience. We reviewed your order information and a customer...
service representative contacted you yesterday with the status of your order. Your order is currently in processing in our monogramming dept. Once the order has been processed it will be shipped. Once shipped you will receive an email with tracking information. We were experiencing a slight delay due to the high volume of orders, however your order will be shipped once completed. Thank you for your patience and understanding in this matter.
Our IT dept is researching to see how an automated response was sent to your inquiry. We are sorry for any inconvenience. As...
you were informed by our representative regarding your order, the replenishing stock was delayed. Which in turn caused a delay with your order. The order has been shipped and in transit to you [redacted] # [redacted]. An email was sent to you with this information. Again, we are sorry for the delay and if you have any questions, please let us know. Thank you.
Complaint: [redacted]
I am rejecting this response because:I gave you through 10-15-14 to make this right. I still do not have the product, although tracking shows it should be at my front door. Alas, it is not. Please refund my money.
Regards,[redacted]